Home chevron icon Global chevron icon Global (Non-US) chevron icon PACS (Global)

Image Management Vue PACS (Global) (Carestream) Commentary
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
Canada PACS 2024:
Market Volatility Heightens as Organizations Look to Improve Their Experience
March 2024
View Report
Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
View Report
Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CMIO

Operations, Operations, Product, Product

The updates for Image Management Vue PACS were very well received.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Product

There are opportunities for improvement in Image Management Vue PACS because the solution has a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Product, Value, Value

The integration between Image Management Vue PACS and Philips Tasy HTML5 works very well. We are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Image Management Vue PACS is not good, but there is no other product in our market that gets close...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Philips gives us a regular report that we need, and we have things in our contract that help us...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

There was one time when we switched out something with Philips and we expected something better, but...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture, Value, Value

Philips would try to charge for every little thing if they could, but we have a contract that says...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

If there is new functionality or if something changes in Image Management Vue PACS, someone comes...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

There are many things in Image Management Vue PACS that we have to find out ourselves, or we don’t...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

We had issues when we went to a new version of Image Management Vue PACS. We were dissatisfied and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Product, Product

Philips said that there was a new version that came out for Image Management Vue PACS but that it...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture, Value, Value

We pay per study for Image Management Vue PACS, and we like that model because we can control our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

There is not a lot of complaining about Image Management Vue PACS, but there are parts of the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Product, Product

I went to a meeting and saw Philips promoting interesting things, like AI. They are focusing on AI,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations

One of the problems with Philips is their support after the go-live. When Image Management Vue PACS...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

When we had some problems in the past, we had a good relationship with Philips’ leadership, but that...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Relationship, Relationship

Things might be getting worse with Image Management Vue PACS, and I don’t know whether Philips will...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Product, Product

For Image Management Vue PACS, Philips is doing a job good. With the recent upgrade, I think things...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Value, Value

Philips does keep all their promises, but there is considerable delay. I see the people at Philips...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Operations, Operations, Product, Product

When we originally went on Carestream's product, it was great, but its performance has degraded, and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

When it comes to supporting Carestream and ensuring that there is a high amount of uptime, Philips...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

I'm not paying too much for what I'm getting from Carestream, so contractually, the product is a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture

Within the contract, there are certain components related to service that Philips committed to that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Relationship, Relationship, Product, Product

One of the issues we have is with large data files and sharing them within our internal network. We...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty

Our intent is to not continue with Carestream into the future because we see a night-and-day...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product, Product, Product

Image Management Vue PACS is stable. It offers a lot of clinical functionalities.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Regarding Philips' road map, we are just aware of an HTML5 reimplementation of the fat client...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Relationship, Relationship

Philips' support team lacks ownership. The application specialist is hard to reach.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Our support from Philips has been very consistent. The vendor is really committed to supporting us...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

We have struggled with Philips' PACS. We have been working on fixing significant issues that have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

The more we work with Philips, the more we see that they are a great company to deal with. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Culture, Culture, Value, Value, Value, Value

Almost everything is included in our contract with Philips. We have hours that we can use for the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product, Product, Product

The system is good. It is very functional, and it gives our radiologists almost everything that they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Philips needs to learn how to do implementations and upgrades. For example, the vendor needs to deal...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Operations, Operations

The system's training has gotten worse since Philips bought the solution. Philips lacks training....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product, Product, Product

Image Management Vue PACS doesn't give us everything that we need. For example, it doesn't have all...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Relationship

Philips' support people are very good and communicative. They are always there for us. The vendor's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

The PACS that we used before we had Carestream was more friendly and intuitive for users. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

Philips isn't promoting the solution the way we expected them to. The vendor has new technology, but...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Relationship

Sometimes, our specialists from Philips aren't available. Then, we have to wait for them to come...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value, Value, Value

Image Management Vue PACS isn't the cheapest application on the market.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The product could be improved in regard to its capabilities for CD burning and CD importing.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

Philips' team members have strong technical expertise. They have good professionalism and product knowledge....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

Image Management Vue PACS has a good application response time, and it has a good image archiving...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

Philips should work on simplifying the user profiling process within the PACS. They also should...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

Philips could work to better define response times for their specialist support. They could increase...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship, Relationship, Relationship, Relationship

Certainly, the vendor's local team and subject matter experts are very helpful and always willing to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Product, Product, Product, Product

There are a few things that are difficult for the end users in the product. The errors very much...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship, Relationship, Relationship, Relationship

The vendor could do better with being proactive; we spot issues before they do. Also, the vendor's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Loyalty, Loyalty, Loyalty, Loyalty

We are going to move to a massive cloud-based system. We will see whether Philips can answer all the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Things are generally going okay with this product. On a day-to-day basis, the system pretty much...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship, Relationship, Relationship, Relationship

When we see an issue, what normally happens is that we work on it with the vendor's first line of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Culture, Culture, Culture, Culture, Value, Value, Value, Value

I'm pretty satisfied with what the vendor charges for the product. Having used other products, I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Operations, Operations, Operations, Operations

In terms of doing the implementation, Philips is no worse than anyone else. I have worked with lots...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Relationship

The area that Philips is lacking in is support. Philips doesn't have a huge number of PACS customers...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value

Carestream is an expensive product, and the vendor charges for everything. For example, we did...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

Philips has quite a few good tools in Carestream that are new, and I believe with time, the solution...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Carestream barely meets our needs, so some things could be better in the solution. For instance, we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Philips isn’t proactive. Unless we shout or demand things from them, we don’t get anywhere. We have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Philips’ people try to resolve things, but things don’t always depend only on them. However, they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

We avoided Carestream in the past because of the cost, but if we had gone with it earlier instead of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

We did various evaluations of PACS solutions and analyzed what tools we needed and which PACS would...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Loyalty, Loyalty, Operations, Operations, Operations, Operations

Image Management Vue PACS didn't meet our needs. We liked the Image Management Vue PACS, but the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value, Value, Value

Image Management Vue PACS is quite a nice system for a smaller organization because it is fairly...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship

When Carestream was bought by Philips, we lost the attention and service that we had with the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Product, Product

Carestream's product is a good quality product, and from what I know, it is the best PACS. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Philips’ strategy relating to their products is awesome. They have invested a lot, and they are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The usability of Carestream for radiologists is exceptional. All of our doctors like the solution a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty

One reason we went with the product was that Philips has the biggest benchmark in our region.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Relationship, Relationship

Philips should include all upgrade costs in contracts to have a good, long-term relationship with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

I like the vendor’s road map. They have acquired the best products in the market for the last few...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Product, Product

I would recommend that the vendor do more testing for an integration profile, specifically with IMR...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Value, Value

Sometimes, when the vendor develops a new feature, they will tell us honestly that they won’t be...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value

Every single penny that we pay for this system will bring a return on our investment. The product...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

Philips' charges are huge and expensive. That is probably because Philips knows that their system is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Philips' local support is good. They have people who have been part of their organization for quite...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Philips' executives haven't been as involved with us as other vendors' executives have been. It is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product, Value, Value

I haven't seen many measurable outcomes from Carestream.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Relationship

I don't have a commercial relationship with Philips; the commercial relationship is handled at a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Since the vendor is managing millions of images, they should pick up functionality for a few...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We have a very good relationship with Philips. The support team that the vendor has to help with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We have a little issue with Philips’ support team. They could inform us of minor changes that happen...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

We can’t do teleradiology with Image Management Vue PACS, and Philips needs to make that a reality...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Value, Value

Having Image Management Vue PACS on premise makes the solution very expensive to install on the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

Image Management Vue PACS is a very developed product because Philips has a clinical team behind...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Loyalty, Loyalty

I am very satisfied with the product. It will be part of our plans for the next several years.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product, Product, Product, Value, Value, Value, Value

The integration of some extra modules would make things run faster, especially with regard to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

The strengths of the product are not clear anymore at this point. The old version was fine, but the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We want to see improvements in the connection between R&D and shop-floor wishes. The vendor should...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Loyalty, Loyalty, Loyalty

Given the overall performance and issues of the system, we think it is risky to migrate to the new version....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We have a close relationship with Philips. However, they don't have enough team members to support...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty

The system is quite slow. Many vendors are moving forward with AI, and Philips is trying to do that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

The system is robust and friendly. I like that it has been accepted by medical users.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship

Philips could improve our experience by working on their support, integration options, and agility...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Philips' relationship with our organization is good, and Philips always supports us.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Philips could prioritize the changes we request. That would help our hospital and guests and improve...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

My favorite thing about the product is its web portal.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

I have not had a very good experience with Philips’ training yet. Also, when we find critical...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value

Image Management Vue PACS was better under its previous owner. The communication and culture were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Relationship, Relationship

Philips has a nice R&D team, and their support is perfect. They give us exactly what we need, even...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Image Management Vue PACS is one of the best products I have handled. It achieves whatever we need...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

Philips is working very hard to merge their native platform with Carestream, and we hope that we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship

Things are going okay with Philips, and in terms of senior involvement, they are available all the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Product, Product

Philips is a global company, and their R&D is strong. Many clients in our country are very...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

The availability and technical capability of the support team are some of the vendor's biggest...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Things are going great with Philips. Their biggest strengths are their communication and fast...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture

Our contract with Philips covers everything we need it to, like integration and labor, so the vendor...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

Carestream is easy to use. Sometimes we spend less than an hour training a new radiologist on how to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Philips isn't proactive. Their support people are supposed to have an alert system, but there are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Carestream doesn't allow web reporting. The system has a web viewer, but we cannot report through...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

It would be great if Philips could add some AI plug-ins for certain things. We would like it if the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Image Management Vue PACS is good, robust, and stable.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Philips’ post-sale is awful, and we have problems with the vendor’s management concerning support...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

We are scared to switch away from Philips because we are scared of having things get worse with a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

One opportunity for Philips is to improve the web platform for the product.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Philips did a global restructure of their teams when they bought Carestream, and we struggled with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

We have been able to sort out many of the issues that we have had with Philips. There is new...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Operations, Operations

We did some recent upgrades with Philips, and those upgrades were real !#$%&. The vendor rebooted...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

We have high expectations of our solutions, but Image Management Vue PACS isn't as smooth as we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

The system's integration abilities are quite good, and the system has some advanced tools that other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

I don't think that Image Management Vue PACS will be able to do everything that we want it to do in...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

Philips' support people haven't been good when we have needed to call them. We have access to good...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

Philips thinks that having a good product is enough, but I would tell them that that is not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Product

Our teams are very accustomed to Carestream, and the system is user friendly. The product's quality...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Culture, Culture, Relationship, Relationship

It is very difficult to do any customizations in the system because the vendor doesn't understand...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value, Value

We need more cost-effective solutions from Philips. The system offers the best visualizer on the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value, Value

With our current version of Carestream, we are dependent on another software, but that software...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The vendor's biggest strength is their services.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

My favorite thing about the product is how effective the remote support for it is.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The biggest thing the vendor could improve would be their commitment.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

I would like more training from the vendor for the system.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

The system's advanced functionalities and usability are Philips' strengths. I would like to see more...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship

Philips has few software technicians. We would like to have more resources.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

Philips could improve AI and update their analytics.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

Image Management Vue PACS is a good product for us.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The biggest strength of the vendor is their healthcare technology. We like the product's ease of use...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The biggest opportunities for improvement would be data analytics and automation in workflow. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Culture, Culture, Culture, Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

We are not 100% satisfied with the Philips service that we get, and we will definitely be looking at...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Carestream’s support is very weak. Their team is too small for the number of clients that they have,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

Carestream's product is expensive, but it is the best that exists. I have never seen a better PACS....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

I hope that Philips will think more about the way we use the data from the PACS. Data usage is a big...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Image Management Vue PACS is very good and stable, and once Philips simplifies the workflow with the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Philips woke up a bit, but that was after an escalation because we thought there was too little...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

In the last year, the support has changed for the better. The good intention was always there,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Philips is having a rough time at the moment. We have felt in the last year that they are preparing...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We have an issue with the functionality meeting our needs today. There is an issue with support. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

We need innovation and ease of use for our clients. We have to deliver results, and everybody...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We are working very well with Philips. In fact, we have a development team for the system, and we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

With my data migration from my old PACS, Philips has not met what they promised. Also, we had an...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture, Relationship, Relationship

Philips does not keep all of their promises. We have some SLAs that have not been resolved yet....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

We would like to have refresher training from Philips. That is something we don't see from the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Image Management Vue PACS has met the majority of our expectations. However, there are some things...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Philips does proactive monitoring, and if something may go wrong, they give me early warnings and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

We still find it hard to get patients their data from the product. Sometimes a patient has to wait...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Philips' portal for support is not always convenient. If there is an emergency, getting support...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Philips has given us new technology that our radiologists like.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

The product is fairly stable. The uptime has been really good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Relationship, Relationship

Unfortunately, since Carestream was acquired by Philips, the product has not developed and improved...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

When Philips’ implementation team worked on one of our facilities, their service was excellent. I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

Others and I complained about the training we received from Philips because it was remote.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

There are other products that are much simpler than the Philips product, but those products don’t...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product, Value, Value

Image Management Vue PACS has a higher adoption rate among doctors than other products we have used,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

Philips has a tendency to charge for every little thing. For example, we messed with one thing and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Operations

Our transition to Carestream was terrible, and Philips' team left a lot to be desired. Before we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Product

Carestream is a very good application, and I have little to complain about. Their system supports a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Operations

I would like it if Philips planned for things to take longer. They planned for a certain amount of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Operations

I would recommend Carestream to others, but I would also discuss my reservations about our implementation....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Relationship, Relationship, Product, Product

I wouldn't buy the solution again because it has many technical problems. We have had performance...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Culture, Operations, Operations

Philips promised us that they would finalize our implementation in a certain time frame, but that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship

Nowadays, Philips' support services are so far outside of our area that the vendor doesn't have many...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

We have had to get a second PACS because of some things that Image Management Vue PACS hasn't been...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Relationship, Relationship

We had almost reached a point with Philips where we were going to have to take some drastic actions....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value, Value

The Carestream system is considered one of the best PACS and has a low cost, so our providers are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product

A strength is that the product has great acceptance by the medical team and a wide range in our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Philips' greatest strength is that their products stay ahead in the industry.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The stability of Image Management Vue PACS is a troubling issue for us because there are often...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The main area I would like to see Philips improve is their service. We have to go through the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

What needs to be improved is the vendor's support and technical team. There is a gap in the years of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Culture, Relationship, Relationship

Since the implementation, the product has not worked as the vendor said it would. It is unreliable....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

Our local team hasn't changed with the acquisition, and they are still highly knowledgeable and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

We would like more ease of use in developing and maintaining display protocols and plugging in AI...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We made an upgrade recently and had some performance issues, but we have now resolved those. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

When Carestream was acquired by Philips, there was a pause in development for about a year, and the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value, Value, Value

Compared to Carestream, Philips is looking to charge a lot more. We requested some training, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Culture, Relationship, Relationship

Philips keeps the promises that they make, but we want more than just the promises that the vendor...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Product, Product

Our access to Philips’ executives is very good.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

There have been some developments that haven't come to fruition, and they have been there for a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value, Value, Value, Value

Philips sometimes charges us for every little thing, but because of the relationship we have, things...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product, Product, Product

The main strength of the PACS is the way it virtually links several organizations together. We have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Operations, Operations, Operations

Philips is quite open for additional training, and they have given us extra days as we have needed,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product, Product, Product

We can sit someone down in front of the PACS, and within about 15 minutes, they can find their way...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

Philips is good at responding to problems quickly. The thing we like most is that the product helps...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

The main thing Philips could improve is integration with the portal from the same publisher so...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

Vue PACS is a good radiology PACS product. It works well for radiologists.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

I would like to see a simpler service-desk tool. The current system is cumbersome and complicated.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Our clinicians really like the tools available in the system. The product's reports are very good,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Technically, the solution is very stable. Right now, it is the product with the least instability...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Value, Value

Integration is the main issue that we have with Philips's system. The product has integration...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Support has always been a problem with Philips. The level of their support has dropped a lot because...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Relationship

Carestream had a really good product, but when it was bought by Philips, they didn't execute well....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Product

The product has good functionality. Its software capabilities for three-dimensional reconstruction...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Relationship, Product, Product

The biggest problem we have faced is the vendor’s support of the product. We have had downtime that...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The vendor delivers new technology that meets our needs, but the problem is that new technologies...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We had a change in management at my organization, and our new leader doesn't care for the system....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

My first point of contact at Philips is really good. Through escalation, the vendor's leaders are available....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

I like the product's user interface. Our end users only have good things to say about the system. It...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Product, Product

From an end-user perspective, the product is pretty good, but from a management perspective, it is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

When we had to install and integrate applications in Carestream, we had to pay additional fees.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Philips' service is reactive instead of proactive.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship

Image Management Vue PACS is working out well. However, I would appreciate better daily support from...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value, Value

Philips is looking at charging us for certain upgrades, and that shouldn't be the case.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Operations

I would like structured training with Philips rather than having them come in and do a one-on-one...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Product, Product

Philips does have new technology to take us to the next level, and I am concerned about the speed of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

One of the problems we have with Philips is in regard to issues that come up. We are expecting...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Things are pretty good with Philips. They have been responsive. There aren’t many problems. In fact,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Product

The way the product is designed helps us customize or configure it the way we need it. It has...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The vendor's greatest strengths are their scalability, the size of their client base, and the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

The biggest opportunity to improve the product is having a greater ability to monitor the operation...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

The vendor could work on their proactivity in terms of problem resolution to improve our experience.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Product, Product

The system is perfect; it is the best thing in the world, and we don’t have anything to complain...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Product, Product

There are many things that Philips needs to improve.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Product, Product

Philips is slow, but they deliver a product that makes us forget that the vendor even exists. The...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
View All Reports
Related Reports
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​