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IntelliSpace PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Product, Product

For the most part, IntelliSpace PACS is pretty fine. The system does what we want it to do, and we...

Feb 2024
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Analyst/Coordinator

Product, Product

There is always something when we get a new product that we miss about the old one. IntelliSpace...

Feb 2024
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Analyst/Coordinator

Culture, Culture, Loyalty, Loyalty, Product, Product

IntelliSpace PACS is a very simple PACS. I have seen demos of other PACS solutions that are a bit...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

If there is an issue with a study that we can't figure out on our side, we call Philips' support...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

My biggest issue with the support from Philips, especially when things have to get escalated past...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations, Product, Product

We typically only hear about new patches or new updates when it is convenient for the vendor. That...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

I'm pretty sure the version that we have in our area is slower to be approved and released here than...

Feb 2024
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Analyst/Coordinator

Operations, Operations, Product, Product

Most of the time, there are no issues with upgrades. We were just kind of burned when we went live...

Feb 2024
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Analyst/Coordinator

Operations, Operations

The only training that I have ever had with IntelliSpace PACS is those stupid webinar things that...

Feb 2024
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Analyst/Coordinator

Product, Product

We have integration set up with IntelliSpace PACS and our EHR as well as quite a lot of third-party...

Feb 2024
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Analyst/Coordinator

Product, Product

The biggest annoyance with IntelliSpace PACS would be the Standard URL-Based Integration. That is...

Feb 2024
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Analyst/Coordinator

Product, Product

IntelliSpace PACS is relatively easy, but overall, we are so into it. We can usually walk people...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Product, Product

Philips does monthly patching with vulnerability patches, and they are pretty proactive when it...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

We see one of Philips’ executives a lot if that means anything, but I feel like that is usually...

Feb 2024
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Analyst/Coordinator

Culture, Culture

The product was something fancy with lots of promise, but when Philips bought Carestream, everything...

Feb 2024
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Analyst/Coordinator

Culture, Culture

We got exactly what we paid for with Philips. We got what was promised, and we got what we knew we...

Feb 2024
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Analyst/Coordinator

Product, Product

Philips is one of those vendors that I would recommend to an organization that is tiny and doesn't...

Feb 2024
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Related Articles
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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