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IntelliSpace PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Loyalty, Loyalty, Product, Product

Despite the fact that Philips was unable to develop the product so that we could still use it, the...

Jan 2024
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Manager

Operations, Operations, Product, Product

When we tried integrating the PACS with the IHE profiles, the process was very complicated and not...

Jan 2024
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Manager

Product, Product

Not all studies or newer information on check definitions can be displayed within the PACS, so that...

Jan 2024
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Manager

Relationship, Relationship

Philips’s support team is great, and they are proactive; they have a very elaborate heartbeat.

Jan 2024
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Manager

Relationship, Relationship

Our local support team from Philips is very small, but that might be due to our country’s size....

Nov 2023
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Manager

Product, Product, Value, Value

We are very satisfied with the business model we have for IntelliSpace PACS. We seldom need to pay...

Nov 2023
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Manager

Loyalty, Loyalty, Product, Product

IntelliSpace PACS is coming to the end of its life. The solution is really old, and there are no bug...

Nov 2023
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Manager

Relationship, Relationship

We have always been struggling with Philips in terms of their proactivity because they don’t do...

Nov 2023
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Manager

Relationship, Relationship

The biggest negative with Philip's support team is their reactivity. They are very disorganized, and...

Nov 2023
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Manager

Product, Product

It is very difficult for us to have access to the technical side of IntelliSpace PACS. We have an...

Nov 2023
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Manager

Product, Product, Value, Value

IntelliSpace PACS has run quite smoothly in the time we have had it.

Nov 2023
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Manager

Relationship, Relationship, Product, Product

We encounter a lot of slowness issues with IntelliSpace PACS. That doesn’t mean that those issues...

Nov 2023
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Manager

Relationship, Relationship

We had an issue at one of our major sites, and someone from a company that Philips subcontracts...

Nov 2023
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Manager

Relationship, Relationship

We have been plagued by problems with IntelliSpace PACS that we have not been able to nail down....

Aug 2023
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Manager

Relationship, Relationship, Product, Product

We have had lots of problems with IntelliSpace PACS, mostly around image retrieval speeds and the...

Aug 2023
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Manager

Relationship, Relationship

We would not buy IntelliSpace PACS again due to the support model more than anything. The product is...

Aug 2023
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Manager

Product, Product

When IntelliSpace PACS does work, the product is a really good echo program. IntelliSpace PACS is a...

Aug 2023
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Manager

Product, Product

Upgrades for IntelliSpace PACS are sort of average, but they are good. IntelliSpace PACS is doing...

Aug 2023
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Manager

Relationship, Relationship

When we can get ahold of Philips’s support team, they are good, but Philips doesn't have what we...

Aug 2023
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Physician

Product, Product

Things with Philips have never gone very well. We have never been able to unlock image sharing. The...

May 2023
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Physician

Culture, Culture, Relationship, Relationship

The vendor could improve by deploying what they said they would. Their relationship with us was very...

May 2023
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Physician

Product, Product

IntelliSpace PACS is good, but its advanced visualization piece was obviously designed by a...

May 2023
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Physician

Relationship, Relationship

We have been running out of storage space, and the vendor has been proactive in helping us deal with...

May 2023
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
View All Reports
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Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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