Philips Tasy Java/HTML5 (Non-US) Comments

 
 View Product Scores

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 10/28/2020 5:49:57 AM and Model.EvProductId = 221180

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

CEO/President

Functionality and Upgrades

We were looking at a different product, but there was a gap between the product's price, the...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Relationship

The vendor's people are beautiful and are great partners. I love working with them because they are...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Relationship

We selected Philips in accordance with our health system, who supported the decision. Our project...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The product is very stable and good. It has been functioning ever since we went live. Even though we...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Relationship

We had some issues because Philips was still learning to understand our needs. We were trying to...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Relationship

The problem on our side is that our people feel that Philips isn't complying with our deadlines. Our...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

The implementation services team is good. The team members are good partners. They stay awake all...

Oct 2020
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We had our own in-house ground system before Philips Tasy HTML5, and it was not an EMR system; it...

Oct 2020
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We did some research on new EMRs and looked at different brands. When we were doing our research,...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

We consider Philips to be our commercial partner. They are very close to us. Whenever we expand,...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are very happy with Philips and the product. If we had to do everything all over again, we would...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

When we started with Philips Tasy HTML5, the support was coming from Brazil. We had some consultants...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

I think Philips and their product do have the innovation we need for us to be successful. I think a...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have a hybrid between Philips Tasy Java and Philips Tasy HTML5. We are mostly all transferred...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

The issue we run into constantly is whenever Philips is developing something for us, it always takes...

Oct 2020
 Helpful

 or  to see details.

Director

Lessons Learned

When we first started with the product, it was a nightmare because we went from being a paper-based...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Right now, I think what we are doing with the product is optimizing and fixing things that could be...

Oct 2020
 Helpful

 or  to see details.

Director

Future Outlook

Right now, we are looking at all of Philips’ tools for cancer because cancer is a very big focus for...

Oct 2020
 Helpful

 or  to see details.

Director

Lessons Learned

Our doctors are a little behind and don’t utilize all the technology they can. We still have some...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Technology

We can't follow the innovation pace. We tell Philips to wait because they are too fast. We need to...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Relationship

Philips has been very responsive. I do manage the projects, and normally, I demand that the people...

Oct 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

Philips struggles to have people who are fluent in our language for the implementations. That can...

Oct 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

Philips has done a strong job of supporting our integration goals. We didn’t have any trouble doing...

Oct 2020
 Helpful

 or  to see details.

CIO

Service and Support

Philips did struggle a bit with Philips Tasy HTML5 in the beginning. But they have been helpful....

Oct 2020
 Helpful

 or  to see details.

CIO

Service and Support

Philips keeps their promises in most cases. Sometimes they don’t quite deliver what is needed, but...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have some problems with slowness in the Philips Tasy Java system, and the system isn’t...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system meets our needs. There are a few problems, but it serves us well. The tool has a lot of...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Working with some vendors is like working with children or teenagers. With Philips, we have adult...

Oct 2020
 Helpful

 or  to see details.

Director

Lessons Learned

Philips meets regularly with our leadership. Philips has a high strategic standard, and they show...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The Philips' EMR has been very traumatic for us. The usability is very bad and horrible. We spend...

Oct 2020
 Helpful

 or  to see details.

Director

Future Outlook

We are not investing in Philips Tasy Java anymore. We have had a lot of disappointments with the...

Oct 2020
 Helpful

 or  to see details.

CFO

Other Observations & Comments

We don't have any connected systems. Our business is very easy, and there is no interoperability...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Philips Tasy HTML5 is more up to speed with improvements in many areas than other systems are. The...

Oct 2020
 Helpful

 or  to see details.

Director

Future Outlook

Philips Tasy HTML5 will meet our needs, but it is a little outdated in many aspects. The product is...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

I had a lot of difficulties with the product. We took on many things that the vendor denied to us or...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

I don’t have experience with the support team's proactivity. The few times I had to contact a...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

We had some big fights with the vendor about support, the contacts we had, and the ability to get...

Oct 2020
 Helpful

 or  to see details.

CFO

Service and Support

Technical support is always our Achilles' heel, even when we establish timelines for a service-level...

Oct 2020
 Helpful

 or  to see details.

CFO

Technology

The reason we chose the product came down to security. One thing we analyze a lot is corporate...

Oct 2020
 Helpful

 or  to see details.

CFO

Other Observations & Comments

Some companies have done a reasonable job during COVID-19. Larger vendors are creating social work...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

We have high medical demand here. Others might give the product quality a higher score, but I am...

Oct 2020
 Helpful

 or  to see details.

CFO

Implementation and Training

The quality of the training depends on the trainer. We had problems with one person on the team.

Oct 2020
 Helpful

 or  to see details.

CFO

Lessons Learned

It is confusing to talk about the proactivity of the vendor because they usually react to our...

Oct 2020
 Helpful

 or  to see details.

CFO

Lessons Learned

Our interactions are with the manager and below. I haven't had any formal meetings with the director...

Oct 2020
 Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

The vendor doesn't charge us for every little thing because little things depend on our contract....

Oct 2020
 Helpful

 or  to see details.

CFO

Lessons Learned

If we went back in time, I wouldn't support rebuying the medical piece. A leader on the clinical...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

Something our last vendor did well was make their product easy to use. Everyone was used to the...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

When it comes to our relationship with the Philips team, my consultant team is one extra part of our...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Philips has an office in our country, but it is more like a marketing office. We don’t really have...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Recommending the product makes sense because it is good software. We just need to revise certain...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Philips needs to focus on the quality of their upgrades. Every update generates a new problem and...

Oct 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Philips' system is much more affordable than another system we have. I can say that because my...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s executives are very involved. We have a good relationship with them and access to them....

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Philips does nickel-and-dime us more than other vendors we work with. They nickel-and-dime us frequently....

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor introduced a telemedicine solution that could have been much...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The implementation was good. In the beginning, there were lots of problems, but that was expected....

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Many end users complain and say that the system is complicated. Many of them say that they prefer a...

Apr 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Philips isn’t charging for every little thing. They always look for solutions.

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would tell Philips that some things should be a little simpler. Many things depend on other things...

Apr 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The product is very flexible, and that is a good thing. I like the product's flexibility of...

Apr 2020
 Helpful

 or  to see details.

Director

Technology

The product is very good, but there is an issue with performance. People complain about how slow the...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

Our relationship with Philips is very good. They respond to our demands. Philips comes here even...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Nowadays, we can open up our phone and do voice commands. If we could do that in hospital management...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The biggest difference we have felt with our recent EMR migration is the speed. I had hoped that the...

Mar 2020
 Helpful

 or  to see details.

Director

Technology

There were some machines that were so old that they needed to be updated because they had to have...

Mar 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I have complaints about the Philips technical support. We need more help with the Java...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

Our relationship with Philips has evolved significantly at the executive level. Philips made some...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

The new executive doesn’t speak Portuguese, and the majority of Philips' business is located in...

Mar 2020
 Helpful

 or  to see details.

CIO

Service and Support

Not only did we migrate to Java and HTML5 but we also did a technical validation. That is going...

Feb 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

There are always issues with infrastructure. Philips defines the size and then does the integration...

Feb 2020
 Helpful

 or  to see details.

CIO

Relationship

Our relationship with Philips is going well. After we started hearing directly from Philips, we got...

Feb 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I would like Philips to be here with us in the process of innovation. We have an area dedicated to...

Feb 2020
 Helpful

 or  to see details.

CIO

Future Outlook

Philips Tasy Java was implemented here a few years ago with lots of problems, but it is stable now....

Feb 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

In terms of clinical functionality, we are always looking to understand our IT needs. Our evaluation...

Feb 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

In terms of making necessary investments to advance technologies like AI, Philips is doing it, but...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have been familiar with Philips Tasy Java for many years. I worked with another vendor's system in...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I have always had a good relationship with Philips. I have never had problems. A small difficulty is...

Jan 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

We do not have much difficulty with Philips' integration process. I hope that is a characteristic...

Jan 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

We have discussed upgrading to HTML5, but our idea is not to change all at once. Since I have a lot...

Jan 2020
 Helpful

 or  to see details.

CIO

Service and Support

Philips has greater difficulty in having capable, available professionals for what we need.

Jan 2020
 Helpful

 or  to see details.

CIO

Technology

I think Philips has a bigger opportunity to deliver new technology than our PACS vendor does. In the...

Jan 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

I would say Philips is a satisfying business because we are able to adapt our processes in an...

Jan 2020