Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Acute Care EMR - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Philips Tasy Java/HTML5 (Non-US) Comments
Filtered view: All

KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Acute Care EMR - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

CIO

When we need an extra module, the process for that takes a long time, and there is a high cost. That...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

For the clinical side, Philips Tasy Java seems like a very good tool. That is one of the reasons...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When cost centers had expenses that were more than what was forecasted, we didn't want to allow...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I will have to pay for the training that we receive. But Philips doesn't have an updated training....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Philips sells a lot of functionalities that aren’t part of their expertise, and those...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We don’t have problems with our relationship with Philips. They are a solid, growing company. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Philips has a negative business model that I don’t like because the business model ends up tying...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There was some stress from Philips during the COVID-19 crisis because they were the only vendor of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The Philips support was never very good. The vendor has a good software product that is a little...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Philip’s user licenses are for access. If I buy 20 licenses, then I can have 20 people connected and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I bought too many licenses from Philips. I sometimes don’t know why I bought so many licenses...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Users have to open two screens in the system because they can’t navigate from one screen to the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Until the HTML5 version of the system is solidified and tested, we are staying on the Java version....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other vendors have some applications that allow the patient to log in at home. Philips doesn’t have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Philips hasn’t provided results. Honestly, the product doesn’t do anything different to help us get...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We were looking at a different product, but there was a gap between the product's price, the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor's people are beautiful and are great partners. I love working with them because they are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We selected Philips in accordance with our health system, who supported the decision. Our project...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The product is very stable and good. It has been functioning ever since we went live. Even though we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We had some issues because Philips was still learning to understand our needs. We were trying to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The problem on our side is that our people feel that Philips isn't complying with our deadlines. Our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The implementation services team is good. The team members are good partners. They stay awake all...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had our own in-house ground system before Philips Tasy HTML5, and it was not an EMR system; it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did some research on new EMRs and looked at different brands. When we were doing our research,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We consider Philips to be our commercial partner. They are very close to us. Whenever we expand,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very happy with Philips and the product. If we had to do everything all over again, we would...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we started with Philips Tasy HTML5, the support was coming from Brazil. We had some consultants...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think Philips and their product do have the innovation we need to be successful. I think a lot of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a hybrid between Philips Tasy Java and Philips Tasy HTML5. We are mostly all transferred...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The issue we run into constantly is whenever Philips is developing something for us, it always takes...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first started with the product, it was a nightmare because we went from being a paper-based...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Right now, I think what we are doing with the product is optimizing and fixing things that could be...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Right now, we are looking at all of Philips’ tools for cancer because cancer is a very big focus for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our doctors are a little behind and don’t utilize all the technology they can. We still have some...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We can't follow the innovation pace. We tell Philips to wait because they are too fast. We need to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Philips has been very responsive. I do manage the projects, and normally, I demand that the people...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Philips struggles to have people who are fluent in our language for the implementations. That can...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Philips has done a strong job of supporting our integration goals. We didn’t have any trouble doing...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Philips did struggle a bit with Philips Tasy HTML5 in the beginning. But they have been helpful....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Philips keeps their promises in most cases. Sometimes they don’t quite deliver what is needed, but...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have some problems with slowness in the Philips Tasy Java system, and the system isn’t...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system meets our needs. There are a few problems, but it serves us well. The tool has a lot of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Working with some vendors is like working with children or teenagers. With Philips, we have adult...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips meets regularly with our leadership. Philips has a high strategic standard, and they show...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Philips' EMR has been very traumatic for us. The usability is very bad and horrible. We spend...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are not investing in Philips Tasy Java anymore. We have had a lot of disappointments with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We don't have any connected systems. Our business is very easy, and there is no interoperability...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips Tasy HTML5 is more up to speed with improvements in many areas than other systems are. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips Tasy HTML5 will meet our needs, but it is a little outdated in many aspects. The product is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I had a lot of difficulties with the product. We took on many things that the vendor denied to us or...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t have experience with the support team's proactivity. The few times I had to contact a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had some big fights with the vendor about support, the contacts we had, and the ability to get...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Technical support is always our Achilles' heel, even when we establish timelines for a service-level...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The reason we chose the product came down to security. One thing we analyze a lot is corporate...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Some companies have done a reasonable job during COVID-19. Larger vendors are creating social work...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have high medical demand here. Others might give the product quality a higher score, but I am...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The quality of the training depends on the trainer. We had problems with one person on the team.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

It is confusing to talk about the proactivity of the vendor because they usually react to our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Our interactions are with the manager and below. I haven't had any formal meetings with the director...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor doesn't charge us for every little thing because little things depend on our contract....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

If we went back in time, I wouldn't support rebuying the medical piece. A leader on the clinical...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Something our last vendor did well was make their product easy to use. Everyone was used to the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to our relationship with the Philips team, my consultant team is one extra part of our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Philips has an office in our country, but it is more like a marketing office. We don’t really have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Recommending the product makes sense because it is good software. We just need to revise certain...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Philips needs to focus on the quality of their upgrades. Every update generates a new problem and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips' system is much more affordable than another system we have. I can say that because my...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor’s executives are very involved. We have a good relationship with them and access to them....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Philips does nickel-and-dime us more than other vendors we work with. They nickel-and-dime us frequently....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

During the COVID-19 crisis, the vendor introduced a telemedicine solution that could have been much...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF