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Philips Tasy Java/HTML5 (Non-US)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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Director

Our objective is to have Philips Tasy HTML5 in all of our facilities. The implementation process has...

May 2022
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Director

The integration for Philips Tasy HTML5 left a lot to be desired. The process was a very bad...

May 2022
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Director

The vendor struggles with support, especially with regard to the time it takes to get a response. We...

May 2022
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Manager

There are several openings for integrations with other systems, but the documentation is pretty...

Jan 2022
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Manager

The support for Philips Tasy Java is very slow. The resolution time is too long. We always need to...

Jan 2022
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Director

The software requires too much hardware, and that causes the product to become a lot more expensive....

Jan 2022
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Director

I have been having a lot of problems with Philips Tasy HTML5 recently. It was always amazing...

Jan 2022
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Director

Usability is good with the solution. Philips' system planning in general is very consistent. In...

Jan 2022
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Analyst/Coordinator

Things aren't very good with Philips right now. We used to have a closer relationship with them, and...

Jan 2022
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Analyst/Coordinator

When we compare the solution to what we used to have, the solution is still very slow in comparison....

Jan 2022
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Analyst/Coordinator

Philips has a lot of limitations when it comes to technology, and we have had to look for...

Jan 2022
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Director

The system is a complete EMR and meets our needs. It is a reference in the national market in our...

Jan 2022
||
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Director

When the project was done for bedside support, the vendor promised that everything was going to...

Jan 2022
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Director

Philips needs to be closer to their clients. We feel like we deal a lot with the vendor's...

Jan 2022
||
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Director

The patient portal needs better attention. It is not mature enough and doesn't meet our needs. The...

Jan 2022
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Director

We have tickets that are taking a long time to get support from Philips. We have escalated the issue...

Jan 2022
||
(0)
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Manager

We feel like Philips is focusing a lot on outpatient care and leaving other areas of the system...

Jan 2022
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Manager

We have a long-standing relationship with the vendor, and we are a strategic partner, so our needs...

Jan 2022
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Manager

The vendor needs to look at new market technologies or else they will be subject to losing market...

Jan 2022
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Manager

A lot of the robotic process automation and AI capabilities that we currently have today are either...

Jan 2022
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CIO

In general, we are satisfied with Philips Tasy and planning to upgrade to their HTML5 version in...

Dec 2021
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CIO

Philips charges for every little thing, and their charges are too high or unexpected....

Dec 2021
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CIO

Integration is very difficult to get done. It took about two and a half years to finish at our...

Dec 2021
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CIO

Philips should focus on facilitating integration with other applications as well as providing client...

Dec 2021
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COO

We have a very impersonal relationship, and the vendor takes a long time to resolve our problems. We...

Dec 2021
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COO

The vendor has a lack of knowledge to implement the system. Billing was the last module implemented,...

Dec 2021
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COO

Pulling reports is difficult. The system has bad reporting capabilities. It is rich in data, but we...

Dec 2021
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COO

There is no strategic guidance or road map of product development. There is very poor and...

Dec 2021
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COO

The vendor has poor support. We have open tickets, and we want to know the details before resolving...

Dec 2021
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(0)
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Director

The overall usability of Philips Tasy HTML5 is worse than our prior system. There have been a lot of...

Dec 2021
||
(0)
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Director

Our implementation was bad, Philips oversold the product and didn’t have a lot of resources to meet...

Dec 2021
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Director

Philips needs to reinvent their ambulatory module; it is not meeting the doctors' needs. The...

Dec 2021
||
(0)
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Director

Philips Tasy HTML5 is a very good and robust product. It has great coverage for all departments in...

Dec 2021
||
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