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Access info about Acute Care EMR - Global on your dashboard or bookmark under

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Philips Tasy Java/HTML5 (Non-US) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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CIO

Technology

When we need an extra module, the process for that takes a long time, and there is a high cost. That...

Jan 2021
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CIO

Future Outlook

For the clinical side, Philips Tasy Java seems like a very good tool. That is one of the reasons...

Jan 2021
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CIO

Functionality and Upgrades

When cost centers had expenses that were more than what was forecasted, we didn't want to allow...

Jan 2021
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CIO

ROI / Cost (care and feeding)

I will have to pay for the training that we receive. But Philips doesn't have an updated training....

Jan 2021
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CIO

Functionality and Upgrades

Philips sells a lot of functionalities that aren’t part of their expertise, and those...

Jan 2021
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CIO

Relationship

We don’t have problems with our relationship with Philips. They are a solid, growing company. They...

Jan 2021
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CIO

Relationship

Philips has a negative business model that I don’t like because the business model ends up tying...

Jan 2021
(0)
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CEO/President

ROI / Cost (care and feeding)

There was some stress from Philips during the COVID-19 crisis because they were the only vendor of...

Nov 2020
(0)
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CEO/President

Relationship

The Philips support was never very good. The vendor has a good software product that is a little...

Nov 2020
(0)
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CEO/President

Sales and Contracting

Philip’s user licenses are for access. If I buy 20 licenses, then I can have 20 people connected and...

Nov 2020
(0)
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CEO/President

Lessons Learned

I bought too many licenses from Philips. I sometimes don’t know why I bought so many licenses...

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

Users have to open two screens in the system because they can’t navigate from one screen to the...

Nov 2020
(0)
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CEO/President

Service and Support

Until the HTML5 version of the system is solidified and tested, we are staying on the Java version....

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

Other vendors have some applications that allow the patient to log in at home. Philips doesn’t have...

Nov 2020
(0)
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CEO/President

Future Outlook

Philips hasn’t provided results. Honestly, the product doesn’t do anything different to help us get...

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

We were looking at a different product, but there was a gap between the product's price, the...

Oct 2020
(0)
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CEO/President

Relationship

The vendor's people are beautiful and are great partners. I love working with them because they are...

Oct 2020
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CEO/President

Relationship

We selected Philips in accordance with our health system, who supported the decision. Our project...

Oct 2020
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CEO/President

Interfacing and Integration

The product is very stable and good. It has been functioning ever since we went live. Even though we...

Oct 2020
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CEO/President

Relationship

We had some issues because Philips was still learning to understand our needs. We were trying to...

Oct 2020
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CEO/President

Relationship

The problem on our side is that our people feel that Philips isn't complying with our deadlines. Our...

Oct 2020
(0)
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CEO/President

Service and Support

The implementation services team is good. The team members are good partners. They stay awake all...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We had our own in-house ground system before Philips Tasy HTML5, and it was not an EMR system; it...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We did some research on new EMRs and looked at different brands. When we were doing our research,...

Oct 2020
(0)
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Director

Relationship

We consider Philips to be our commercial partner. They are very close to us. Whenever we expand,...

Oct 2020
(0)
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Director

Functionality and Upgrades

We are very happy with Philips and the product. If we had to do everything all over again, we would...

Oct 2020
(0)
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Director

Service and Support

When we started with Philips Tasy HTML5, the support was coming from Brazil. We had some consultants...

Oct 2020
(0)
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Director

Relationship

I think Philips and their product do have the innovation we need to be successful. I think a lot of...

Oct 2020
(0)
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Director

Functionality and Upgrades

We have a hybrid between Philips Tasy Java and Philips Tasy HTML5. We are mostly all transferred...

Oct 2020
(0)
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Director

Service and Support

The issue we run into constantly is whenever Philips is developing something for us, it always takes...

Oct 2020
(0)
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Director

Lessons Learned

When we first started with the product, it was a nightmare because we went from being a paper-based...

Oct 2020
(0)
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Director

Implementation and Training

Right now, I think what we are doing with the product is optimizing and fixing things that could be...

Oct 2020
(0)
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Director

Future Outlook

Right now, we are looking at all of Philips’ tools for cancer because cancer is a very big focus for...

Oct 2020
(0)
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Director

Lessons Learned

Our doctors are a little behind and don’t utilize all the technology they can. We still have some...

Oct 2020
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CEO/President

Technology

We can't follow the innovation pace. We tell Philips to wait because they are too fast. We need to...

Oct 2020
(0)
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CEO/President

Relationship

Philips has been very responsive. I do manage the projects, and normally, I demand that the people...

Oct 2020
(0)
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CIO

Implementation and Training

Philips struggles to have people who are fluent in our language for the implementations. That can...

Oct 2020
(0)
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CIO

Interfacing and Integration

Philips has done a strong job of supporting our integration goals. We didn’t have any trouble doing...

Oct 2020
(0)
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CIO

Service and Support

Philips did struggle a bit with Philips Tasy HTML5 in the beginning. But they have been helpful....

Oct 2020
(0)
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CIO

Service and Support

Philips keeps their promises in most cases. Sometimes they don’t quite deliver what is needed, but...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have some problems with slowness in the Philips Tasy Java system, and the system isn’t...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system meets our needs. There are a few problems, but it serves us well. The tool has a lot of...

Oct 2020
(0)
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Director

Relationship

Working with some vendors is like working with children or teenagers. With Philips, we have adult...

Oct 2020
(0)
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Director

Lessons Learned

Philips meets regularly with our leadership. Philips has a high strategic standard, and they show...

Oct 2020
(0)
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Director

Functionality and Upgrades

The Philips' EMR has been very traumatic for us. The usability is very bad and horrible. We spend...

Oct 2020
(0)
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Director

Future Outlook

We are not investing in Philips Tasy Java anymore. We have had a lot of disappointments with the...

Oct 2020
(0)
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CFO

Other Observations & Comments

We don't have any connected systems. Our business is very easy, and there is no interoperability...

Oct 2020
(0)
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Director

Functionality and Upgrades

Philips Tasy HTML5 is more up to speed with improvements in many areas than other systems are. The...

Oct 2020
(0)
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Director

Future Outlook

Philips Tasy HTML5 will meet our needs, but it is a little outdated in many aspects. The product is...

Oct 2020
(0)
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Director

Service and Support

I had a lot of difficulties with the product. We took on many things that the vendor denied to us or...

Oct 2020
(0)
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Director

Service and Support

I don’t have experience with the support team's proactivity. The few times I had to contact a...

Oct 2020
(0)
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Director

Service and Support

We had some big fights with the vendor about support, the contacts we had, and the ability to get...

Oct 2020
(0)
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CFO

Service and Support

Technical support is always our Achilles' heel, even when we establish timelines for a service-level...

Oct 2020
(0)
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CFO

Technology

The reason we chose the product came down to security. One thing we analyze a lot is corporate...

Oct 2020
(0)
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CFO

Other Observations & Comments

Some companies have done a reasonable job during COVID-19. Larger vendors are creating social work...

Oct 2020
(0)
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CFO

Functionality and Upgrades

We have high medical demand here. Others might give the product quality a higher score, but I am...

Oct 2020
(0)
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CFO

Implementation and Training

The quality of the training depends on the trainer. We had problems with one person on the team.

Oct 2020
(0)
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CFO

Lessons Learned

It is confusing to talk about the proactivity of the vendor because they usually react to our...

Oct 2020
(0)
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CFO

Lessons Learned

Our interactions are with the manager and below. I haven't had any formal meetings with the director...

Oct 2020
(0)
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CFO

ROI / Cost (care and feeding)

The vendor doesn't charge us for every little thing because little things depend on our contract....

Oct 2020
(0)
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CFO

Lessons Learned

If we went back in time, I wouldn't support rebuying the medical piece. A leader on the clinical...

Oct 2020
(0)
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CFO

Functionality and Upgrades

Something our last vendor did well was make their product easy to use. Everyone was used to the...

Oct 2020
(0)
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VP/Other Executive

Relationship

When it comes to our relationship with the Philips team, my consultant team is one extra part of our...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

Philips has an office in our country, but it is more like a marketing office. We don’t really have...

Oct 2020
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Recommending the product makes sense because it is good software. We just need to revise certain...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

Philips needs to focus on the quality of their upgrades. Every update generates a new problem and...

Oct 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

Philips' system is much more affordable than another system we have. I can say that because my...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

The vendor’s executives are very involved. We have a good relationship with them and access to them....

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Philips does nickel-and-dime us more than other vendors we work with. They nickel-and-dime us frequently....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor introduced a telemedicine solution that could have been much...

Oct 2020
(0)
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Director

Other Observations & Comments

The implementation was good. In the beginning, there were lots of problems, but that was expected....

Apr 2020
(0)
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Director

Functionality and Upgrades

Many end users complain and say that the system is complicated. Many of them say that they prefer a...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

Philips isn’t charging for every little thing. They always look for solutions.

Apr 2020
(0)
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Director

Functionality and Upgrades

I would tell Philips that some things should be a little simpler. Many things depend on other things...

Apr 2020
(0)
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Director

Interfacing and Integration

The product is very flexible, and that is a good thing. I like the product's flexibility of...

Apr 2020
(0)
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Director

Technology

The product is very good, but there is an issue with performance. People complain about how slow the...

Apr 2020
(0)
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Director

Relationship

Our relationship with Philips is very good. They respond to our demands. Philips comes here even...

Apr 2020
(0)
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Director

Other Observations & Comments

Nowadays, we can open up our phone and do voice commands. If we could do that in hospital management...

Apr 2020
(0)
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Director

Functionality and Upgrades

The biggest difference we have felt with our recent EMR migration is the speed. I had hoped that the...

Mar 2020
(0)
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Director

Technology

There were some machines that were so old that they needed to be updated because they had to have...

Mar 2020
(0)
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Director

Implementation and Training

I have complaints about the Philips technical support. We need more help with the Java...

Mar 2020
(0)
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Director

Relationship

Our relationship with Philips has evolved significantly at the executive level. Philips made some...

Mar 2020
(0)
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Director

Relationship

The new executive doesn’t speak Portuguese, and the majority of Philips' business is located in...

Mar 2020
(0)
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CIO

Service and Support

Not only did we migrate to Java and HTML5 but we also did a technical validation. That is going...

Feb 2020
(0)
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CIO

Other Observations & Comments

There are always issues with infrastructure. Philips defines the size and then does the integration...

Feb 2020
(0)
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CIO

Relationship

Our relationship with Philips is going well. After we started hearing directly from Philips, we got...

Feb 2020
(0)
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CIO

Other Observations & Comments

I would like Philips to be here with us in the process of innovation. We have an area dedicated to...

Feb 2020
(0)
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CIO

Future Outlook

Philips Tasy Java was implemented here a few years ago with lots of problems, but it is stable now....

Feb 2020
(0)
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CIO

Other Observations & Comments

In terms of clinical functionality, we are always looking to understand our IT needs. Our evaluation...

Feb 2020
(0)
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CIO

Other Observations & Comments

In terms of making necessary investments to advance technologies like AI, Philips is doing it, but...

Feb 2020
(0)
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Director

Functionality and Upgrades

I have been familiar with Philips Tasy Java for many years. I worked with another vendor's system in...

Jan 2020
(0)
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Director

Other Observations & Comments

I have always had a good relationship with Philips. I have never had problems. A small difficulty is...

Jan 2020
(0)
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