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Philips Tasy Java/HTML5 (Non-US) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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User Commentary

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CIO

When we need an extra module, the process for that takes a long time, and there is a high cost. That...

Jan 2021
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CIO

For the clinical side, Philips Tasy Java seems like a very good tool. That is one of the reasons...

Jan 2021
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CIO

When cost centers had expenses that were more than what was forecasted, we didn't want to allow...

Jan 2021
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CIO

I will have to pay for the training that we receive. But Philips doesn't have an updated training....

Jan 2021
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(0)
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CIO

Philips sells a lot of functionalities that aren’t part of their expertise, and those...

Jan 2021
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CIO

We don’t have problems with our relationship with Philips. They are a solid, growing company. They...

Jan 2021
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CIO

Philips has a negative business model that I don’t like because the business model ends up tying...

Jan 2021
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(0)
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CEO/President

There was some stress from Philips during the COVID-19 crisis because they were the only vendor of...

Nov 2020
||
(0)
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CEO/President

The Philips support was never very good. The vendor has a good software product that is a little...

Nov 2020
||
(0)
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CEO/President

Philip’s user licenses are for access. If I buy 20 licenses, then I can have 20 people connected and...

Nov 2020
||
(0)
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CEO/President

I bought too many licenses from Philips. I sometimes don’t know why I bought so many licenses...

Nov 2020
||
(0)
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CEO/President

Users have to open two screens in the system because they can’t navigate from one screen to the...

Nov 2020
||
(0)
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CEO/President

Until the HTML5 version of the system is solidified and tested, we are staying on the Java version....

Nov 2020
||
(0)
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CEO/President

Other vendors have some applications that allow the patient to log in at home. Philips doesn’t have...

Nov 2020
||
(0)
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CEO/President

Philips hasn’t provided results. Honestly, the product doesn’t do anything different to help us get...

Nov 2020
||
(0)
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CEO/President

We were looking at a different product, but there was a gap between the product's price, the...

Oct 2020
||
(0)
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CEO/President

The vendor's people are beautiful and are great partners. I love working with them because they are...

Oct 2020
||
(0)
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CEO/President

We selected Philips in accordance with our health system, who supported the decision. Our project...

Oct 2020
||
(0)
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CEO/President

The product is very stable and good. It has been functioning ever since we went live. Even though we...

Oct 2020
||
(0)
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CEO/President

We had some issues because Philips was still learning to understand our needs. We were trying to...

Oct 2020
||
(0)
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CEO/President

The problem on our side is that our people feel that Philips isn't complying with our deadlines. Our...

Oct 2020
||
(0)
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CEO/President

The implementation services team is good. The team members are good partners. They stay awake all...

Oct 2020
||
(0)
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Director

We had our own in-house ground system before Philips Tasy HTML5, and it was not an EMR system; it...

Oct 2020
||
(0)
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Director

We did some research on new EMRs and looked at different brands. When we were doing our research,...

Oct 2020
||
(0)
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Director

We consider Philips to be our commercial partner. They are very close to us. Whenever we expand,...

Oct 2020
||
(0)
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Director

We are very happy with Philips and the product. If we had to do everything all over again, we would...

Oct 2020
||
(0)
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Director

When we started with Philips Tasy HTML5, the support was coming from Brazil. We had some consultants...

Oct 2020
||
(0)
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Director

I think Philips and their product do have the innovation we need to be successful. I think a lot of...

Oct 2020
||
(0)
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Director

We have a hybrid between Philips Tasy Java and Philips Tasy HTML5. We are mostly all transferred...

Oct 2020
||
(0)
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Director

The issue we run into constantly is whenever Philips is developing something for us, it always takes...

Oct 2020
||
(0)
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Director

When we first started with the product, it was a nightmare because we went from being a paper-based...

Oct 2020
||
(0)
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Director

Right now, I think what we are doing with the product is optimizing and fixing things that could be...

Oct 2020
||
(0)
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Director

Right now, we are looking at all of Philips’ tools for cancer because cancer is a very big focus for...

Oct 2020
||
(0)
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Director

Our doctors are a little behind and don’t utilize all the technology they can. We still have some...

Oct 2020
||
(0)
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CEO/President

We can't follow the innovation pace. We tell Philips to wait because they are too fast. We need to...

Oct 2020
||
(0)
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CEO/President

Philips has been very responsive. I do manage the projects, and normally, I demand that the people...

Oct 2020
||
(0)
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CIO

Philips struggles to have people who are fluent in our language for the implementations. That can...

Oct 2020
||
(0)
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CIO

Philips has done a strong job of supporting our integration goals. We didn’t have any trouble doing...

Oct 2020
||
(0)
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CIO

Philips did struggle a bit with Philips Tasy HTML5 in the beginning. But they have been helpful....

Oct 2020
||
(0)
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CIO

Philips keeps their promises in most cases. Sometimes they don’t quite deliver what is needed, but...

Oct 2020
||
(0)
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Analyst/Coordinator

We have some problems with slowness in the Philips Tasy Java system, and the system isn’t...

Oct 2020
||
(0)
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Analyst/Coordinator

The system meets our needs. There are a few problems, but it serves us well. The tool has a lot of...

Oct 2020
||
(0)
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Director

Working with some vendors is like working with children or teenagers. With Philips, we have adult...

Oct 2020
||
(0)
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Director

Philips meets regularly with our leadership. Philips has a high strategic standard, and they show...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

The Philips' EMR has been very traumatic for us. The usability is very bad and horrible. We spend...

Oct 2020
||
(0)
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Director

We are not investing in Philips Tasy Java anymore. We have had a lot of disappointments with the...

Oct 2020
||
(0)
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CFO

We don't have any connected systems. Our business is very easy, and there is no interoperability...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

Philips Tasy HTML5 is more up to speed with improvements in many areas than other systems are. The...

Oct 2020
||
(0)
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Director

Philips Tasy HTML5 will meet our needs, but it is a little outdated in many aspects. The product is...

Oct 2020
||
(0)
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Director

I had a lot of difficulties with the product. We took on many things that the vendor denied to us or...

Oct 2020
||
(0)
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Director

I don’t have experience with the support team's proactivity. The few times I had to contact a...

Oct 2020
||
(0)
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Director

We had some big fights with the vendor about support, the contacts we had, and the ability to get...

Oct 2020
||
(0)
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CFO

Technical support is always our Achilles' heel, even when we establish timelines for a service-level...

Oct 2020
||
(0)
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CFO

The reason we chose the product came down to security. One thing we analyze a lot is corporate...

Oct 2020
||
(0)
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CFO

Some companies have done a reasonable job during COVID-19. Larger vendors are creating social work...

Oct 2020
||
(0)
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CFO

We have high medical demand here. Others might give the product quality a higher score, but I am...

Oct 2020
||
(0)
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CFO

The quality of the training depends on the trainer. We had problems with one person on the team.

Oct 2020
||
(0)
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 or  to see details.

CFO

It is confusing to talk about the proactivity of the vendor because they usually react to our...

Oct 2020
||
(0)
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 or  to see details.

CFO

Our interactions are with the manager and below. I haven't had any formal meetings with the director...

Oct 2020
||
(0)
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 or  to see details.

CFO

The vendor doesn't charge us for every little thing because little things depend on our contract....

Oct 2020
||
(0)
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CFO

If we went back in time, I wouldn't support rebuying the medical piece. A leader on the clinical...

Oct 2020
||
(0)
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CFO

Something our last vendor did well was make their product easy to use. Everyone was used to the...

Oct 2020
||
(0)
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VP/Other Executive

When it comes to our relationship with the Philips team, my consultant team is one extra part of our...

Oct 2020
||
(0)
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VP/Other Executive

Philips has an office in our country, but it is more like a marketing office. We don’t really have...

Oct 2020
||
(0)
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VP/Other Executive

Recommending the product makes sense because it is good software. We just need to revise certain...

Oct 2020
||
(0)
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VP/Other Executive

Philips needs to focus on the quality of their upgrades. Every update generates a new problem and...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

Philips' system is much more affordable than another system we have. I can say that because my...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor’s executives are very involved. We have a good relationship with them and access to them....

Oct 2020
||
(0)
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Analyst/Coordinator

Philips does nickel-and-dime us more than other vendors we work with. They nickel-and-dime us frequently....

Oct 2020
||
(0)
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Analyst/Coordinator

During the COVID-19 crisis, the vendor introduced a telemedicine solution that could have been much...

Oct 2020
||
(0)
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