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Philips Tasy Java/HTML5 (Non-US) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
Technology
When we need an extra module, the process for that takes a long time, and there is a high cost. That...
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CIO
Future Outlook
For the clinical side, Philips Tasy Java seems like a very good tool. That is one of the reasons...
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CIO
Functionality and Upgrades
When cost centers had expenses that were more than what was forecasted, we didn't want to allow...
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CIO
ROI / Cost (care and feeding)
I will have to pay for the training that we receive. But Philips doesn't have an updated training....
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CIO
Functionality and Upgrades
Philips sells a lot of functionalities that aren’t part of their expertise, and those...
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CIO
Relationship
We don’t have problems with our relationship with Philips. They are a solid, growing company. They...
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CIO
Relationship
Philips has a negative business model that I don’t like because the business model ends up tying...
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CEO/President
ROI / Cost (care and feeding)
There was some stress from Philips during the COVID-19 crisis because they were the only vendor of...
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CEO/President
Relationship
The Philips support was never very good. The vendor has a good software product that is a little...
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CEO/President
Sales and Contracting
Philip’s user licenses are for access. If I buy 20 licenses, then I can have 20 people connected and...
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CEO/President
Lessons Learned
I bought too many licenses from Philips. I sometimes don’t know why I bought so many licenses...
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CEO/President
Functionality and Upgrades
Users have to open two screens in the system because they can’t navigate from one screen to the...
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CEO/President
Service and Support
Until the HTML5 version of the system is solidified and tested, we are staying on the Java version....
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CEO/President
Functionality and Upgrades
Other vendors have some applications that allow the patient to log in at home. Philips doesn’t have...
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CEO/President
Future Outlook
Philips hasn’t provided results. Honestly, the product doesn’t do anything different to help us get...
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CEO/President
Functionality and Upgrades
We were looking at a different product, but there was a gap between the product's price, the...
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CEO/President
Relationship
The vendor's people are beautiful and are great partners. I love working with them because they are...
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CEO/President
Relationship
We selected Philips in accordance with our health system, who supported the decision. Our project...
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CEO/President
Interfacing and Integration
The product is very stable and good. It has been functioning ever since we went live. Even though we...
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CEO/President
Relationship
We had some issues because Philips was still learning to understand our needs. We were trying to...
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CEO/President
Relationship
The problem on our side is that our people feel that Philips isn't complying with our deadlines. Our...
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CEO/President
Service and Support
The implementation services team is good. The team members are good partners. They stay awake all...
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Director
Win/Loss - Why they were selected (by current clients)
We had our own in-house ground system before Philips Tasy HTML5, and it was not an EMR system; it...
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Director
Win/Loss - Why they were selected (by current clients)
We did some research on new EMRs and looked at different brands. When we were doing our research,...
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Director
Relationship
We consider Philips to be our commercial partner. They are very close to us. Whenever we expand,...
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Director
Functionality and Upgrades
We are very happy with Philips and the product. If we had to do everything all over again, we would...
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Director
Service and Support
When we started with Philips Tasy HTML5, the support was coming from Brazil. We had some consultants...
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Director
Relationship
I think Philips and their product do have the innovation we need to be successful. I think a lot of...
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Director
Functionality and Upgrades
We have a hybrid between Philips Tasy Java and Philips Tasy HTML5. We are mostly all transferred...
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Director
Service and Support
The issue we run into constantly is whenever Philips is developing something for us, it always takes...
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Director
Lessons Learned
When we first started with the product, it was a nightmare because we went from being a paper-based...
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Director
Implementation and Training
Right now, I think what we are doing with the product is optimizing and fixing things that could be...
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Director
Future Outlook
Right now, we are looking at all of Philips’ tools for cancer because cancer is a very big focus for...
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Director
Lessons Learned
Our doctors are a little behind and don’t utilize all the technology they can. We still have some...
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CEO/President
Technology
We can't follow the innovation pace. We tell Philips to wait because they are too fast. We need to...
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CEO/President
Relationship
Philips has been very responsive. I do manage the projects, and normally, I demand that the people...
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CIO
Implementation and Training
Philips struggles to have people who are fluent in our language for the implementations. That can...
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CIO
Interfacing and Integration
Philips has done a strong job of supporting our integration goals. We didn’t have any trouble doing...
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CIO
Service and Support
Philips did struggle a bit with Philips Tasy HTML5 in the beginning. But they have been helpful....
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CIO
Service and Support
Philips keeps their promises in most cases. Sometimes they don’t quite deliver what is needed, but...
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Analyst/Coordinator
Functionality and Upgrades
We have some problems with slowness in the Philips Tasy Java system, and the system isn’t...
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Analyst/Coordinator
Functionality and Upgrades
The system meets our needs. There are a few problems, but it serves us well. The tool has a lot of...
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Director
Relationship
Working with some vendors is like working with children or teenagers. With Philips, we have adult...
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Director
Lessons Learned
Philips meets regularly with our leadership. Philips has a high strategic standard, and they show...
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Director
Functionality and Upgrades
The Philips' EMR has been very traumatic for us. The usability is very bad and horrible. We spend...
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Director
Future Outlook
We are not investing in Philips Tasy Java anymore. We have had a lot of disappointments with the...
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CFO
Other Observations & Comments
We don't have any connected systems. Our business is very easy, and there is no interoperability...
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Director
Functionality and Upgrades
Philips Tasy HTML5 is more up to speed with improvements in many areas than other systems are. The...
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Director
Future Outlook
Philips Tasy HTML5 will meet our needs, but it is a little outdated in many aspects. The product is...
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Director
Service and Support
I had a lot of difficulties with the product. We took on many things that the vendor denied to us or...
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Director
Service and Support
I don’t have experience with the support team's proactivity. The few times I had to contact a...
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Director
Service and Support
We had some big fights with the vendor about support, the contacts we had, and the ability to get...
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CFO
Service and Support
Technical support is always our Achilles' heel, even when we establish timelines for a service-level...
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CFO
Technology
The reason we chose the product came down to security. One thing we analyze a lot is corporate...
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CFO
Other Observations & Comments
Some companies have done a reasonable job during COVID-19. Larger vendors are creating social work...
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CFO
Functionality and Upgrades
We have high medical demand here. Others might give the product quality a higher score, but I am...
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CFO
Implementation and Training
The quality of the training depends on the trainer. We had problems with one person on the team.
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CFO
Lessons Learned
It is confusing to talk about the proactivity of the vendor because they usually react to our...
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CFO
Lessons Learned
Our interactions are with the manager and below. I haven't had any formal meetings with the director...
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CFO
ROI / Cost (care and feeding)
The vendor doesn't charge us for every little thing because little things depend on our contract....
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CFO
Lessons Learned
If we went back in time, I wouldn't support rebuying the medical piece. A leader on the clinical...
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CFO
Functionality and Upgrades
Something our last vendor did well was make their product easy to use. Everyone was used to the...
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VP/Other Executive
Relationship
When it comes to our relationship with the Philips team, my consultant team is one extra part of our...
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VP/Other Executive
Implementation and Training
Philips has an office in our country, but it is more like a marketing office. We don’t really have...
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
Recommending the product makes sense because it is good software. We just need to revise certain...
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VP/Other Executive
Functionality and Upgrades
Philips needs to focus on the quality of their upgrades. Every update generates a new problem and...
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Director
ROI / Cost (care and feeding)
Philips' system is much more affordable than another system we have. I can say that because my...
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Analyst/Coordinator
Relationship
The vendor’s executives are very involved. We have a good relationship with them and access to them....
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Analyst/Coordinator
ROI / Cost (care and feeding)
Philips does nickel-and-dime us more than other vendors we work with. They nickel-and-dime us frequently....
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Analyst/Coordinator
Service and Support
During the COVID-19 crisis, the vendor introduced a telemedicine solution that could have been much...
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Director
Other Observations & Comments
The implementation was good. In the beginning, there were lots of problems, but that was expected....
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Director
Functionality and Upgrades
Many end users complain and say that the system is complicated. Many of them say that they prefer a...
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Director
ROI / Cost (care and feeding)
Philips isn’t charging for every little thing. They always look for solutions.
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Director
Functionality and Upgrades
I would tell Philips that some things should be a little simpler. Many things depend on other things...
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Director
Interfacing and Integration
The product is very flexible, and that is a good thing. I like the product's flexibility of...
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Director
Technology
The product is very good, but there is an issue with performance. People complain about how slow the...
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Director
Relationship
Our relationship with Philips is very good. They respond to our demands. Philips comes here even...
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Director
Other Observations & Comments
Nowadays, we can open up our phone and do voice commands. If we could do that in hospital management...
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Director
Functionality and Upgrades
The biggest difference we have felt with our recent EMR migration is the speed. I had hoped that the...
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Director
Technology
There were some machines that were so old that they needed to be updated because they had to have...
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Director
Implementation and Training
I have complaints about the Philips technical support. We need more help with the Java...
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Director
Relationship
Our relationship with Philips has evolved significantly at the executive level. Philips made some...
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Director
Relationship
The new executive doesn’t speak Portuguese, and the majority of Philips' business is located in...
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CIO
Service and Support
Not only did we migrate to Java and HTML5 but we also did a technical validation. That is going...
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CIO
Other Observations & Comments
There are always issues with infrastructure. Philips defines the size and then does the integration...
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CIO
Relationship
Our relationship with Philips is going well. After we started hearing directly from Philips, we got...
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CIO
Other Observations & Comments
I would like Philips to be here with us in the process of innovation. We have an area dedicated to...
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CIO
Future Outlook
Philips Tasy Java was implemented here a few years ago with lots of problems, but it is stable now....
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CIO
Other Observations & Comments
In terms of clinical functionality, we are always looking to understand our IT needs. Our evaluation...
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CIO
Other Observations & Comments
In terms of making necessary investments to advance technologies like AI, Philips is doing it, but...
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Director
Functionality and Upgrades
I have been familiar with Philips Tasy Java for many years. I worked with another vendor's system in...
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Director
Other Observations & Comments
I have always had a good relationship with Philips. I have never had problems. A small difficulty is...
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