Vue Motion (Carestream)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
There isn't really any training for the system, but it doesn't take much to train someone to use Vue...
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Vue Motion has been a really good viewer for us for both radiology and cardiology. We could use the...
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The support from Philips is really slow to the point where it is unacceptable. We recently went down...
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Vue Motion is really easy to use from a referential standpoint, and it integrates well with our...
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We use Vue Motion with Vue PACS, so I can't speak to using Vue Motion with other solutions, but it...
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From the implementation to the go-live to the everyday support, Philips has been a great partner and...
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The jury is still out on Philips buying Carestream. We really liked Carestream and had been with...
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The vendor's support has always been good. Anytime we call, we get a quick response. The support...
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Philips has played a strategic role in driving adoption. The system is an easy platform for the...
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I don’t deal with any of the executives, but when I email the vendor, they take forever to answer....
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There are some controls in Vue Motion that are very nice considering that it is zero footprint and...
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There are quirks in the system that there are no fixes for. We can only view one screen at a time....
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We have had a lot of turnover for our physicians, and having consistency across campus using Vue...
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It is easy to train providers and users on Vue Motion. It has simple, intuitive tools that function...
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Vue Motion’s cost was substantially less than our previous product's cost. The annual fee was lower,...
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Vue Motion is functional, but we had a difficult pivot from our previous solution to Vue Motion. We...
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There are some really cool aspects of Vue Motion in terms of hyperlinks. With the system's...
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The more sophisticated user doesn’t like Vue Motion. Specialized surgeons really need advanced...
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The problem with Vue Motion is the dictation system. We went with it because it was bundled with the...
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The reporting product has some integration issues with the PACS that are slowing down the whole Vue...
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When we first pivoted to Vue Motion, Philips was very responsive, and they worked hard, but problems...
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Basically any study that is sent to a Philips product will get reviewed or shared through Vue...
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In terms of the system's GUI interfaces, its diagnostic viewer is really geared toward tech people....
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When I call in tickets or email the vendor's people, I always receive prompt responses and...
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I always receive really good engagement from the vendor's techs and engineers. For example, we had...
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During the transition from Carestream to Philips, we had some things in our original contract that...
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There is no issue with proprietary information; we can make it available for everyone. All of our...
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The product pretty much has the functionality that we need. We are not hearing from our clinicians...
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Philips doesn’t charge for everything only because that is how our contract is built. Vue Motion is...
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Vue Motion is a reference for our providers. We have a link in our EHR. I like Vue Motion’s ease of...
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Philips didn't go out of their way to drive the adoption of enterprise imaging or make the system...
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Vue Motion allows the patients to be taken care of effectively. And in turn, that drives revenue.
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When the vendor was Carestream, I never really had any trouble. They always did a really good job....
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We implemented an upgrade during the pandemic, so of course, nobody could come on-site. I can’t...
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Vue Motion is just a thin client that allows us to view images. The vendor does provide support for...
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We have run into some issues. For example, when we send images to the PACS, it has trouble...
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Vue Motion is Philips’ web portal. It is a tool that we can push images to. If a doctor is on call...
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We don’t have a lot of people using Vue Motion. Our staff can pull up x-rays and things inside our...
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The adoption for Vue Motion hasn’t been there. We have talked with Philips about that, and they...
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Vue Motion is part of our PACS package. It isn't something that we would take away unless we were...
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Vue Motion is a very good zero-footprint viewer. We are pretty happy with that. The system is very...
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The vendor hasn't really been active lately, especially because we are moving away from them. There...
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Since the Carestream-Philips change, we have seen no ROI gain or loss. The solution works fine. It...
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Vue Motion was set up for us by the vendor's help desk. The help desk people set it up and built us...
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When we got Vue Motion, it was such a significant change for our organization. The zero-footprint...
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We have Vue Motion integrated into our EMR through an API. Any of the clinical staff members can be...
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For our radiologists, Vue Motion is fine. The viewer is somewhat polished, but there are some...
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If we escalate to people that are higher up, they tell us they will look into things, but we asked...
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There are at least 100 different things that I have mentioned to the support people that really...
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I have been really pleased with Philips; it is fairly easy to use in terms of everything we do with...
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The solution is really easy to use. It runs on any browser. I have used it a lot to share images....
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I know what the system can do, but if I find something in the system that I don't know, then I can...
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The vendor is trying to stop burning disks, so it has been difficult for us to get digital hearings...
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The vendor is as involved as we want them to be. If we want them to be involved in something, we...
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We have seen an ROI from the system. It integrates with our EHR and easily delivers images to our...
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We have had the system for so long that we haven’t really needed any ongoing training. Everyone...
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The system is meeting all of our needs in ways that other solutions cannot. We feel like we are...
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In terms of getting overall work done, the system has been reliable for years. It is integrated with...
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When we are taking care of patients, the most important characteristic to have in a system is...
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The product got bought out, and now the dust is settling. A lot of people are being converted to the...
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Philips needs to preserve Carestream's role as much as possible in making decisions about product...
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Vue Motion is lightweight, and we can view images anywhere. We don't have to install any high-end...
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There are specific tools needed for viewing the different ologies. I would like to see the vendor do...
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