Vue Motion (Carestream)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Service and Support

We have been struggling with a particular issue in the system. It has been difficult for us to get...

Nov 2022
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Manager

Functionality and Upgrades

We don't receive much communication about our Philips products unless something is really wrong. For...

Nov 2022
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Manager

Functionality and Upgrades

Vue Motion is very user friendly. It works well for us, for referring physicians, and for the...

Oct 2022
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Manager

Service and Support

Phillips has a remote monitoring system that is in place, and we do get alerts if they catch...

Oct 2022
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Director

Sales and Contracting

The only thing that has been negative with the vendor is that there is always a question about the...

Sep 2022
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Director

Functionality and Upgrades

Vue Motion is integrated into pretty much everything that I do. The product works as advertised.

Sep 2022
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Director

Service and Support

Philips has two different ways for us to contact the support team. They have a web-based version...

Sep 2022
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Director

Service and Support

Every time Philips has any changes, they follow through with them. When Philips starts looking into...

Sep 2022
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Manager

Interfacing and Integration

I like Vue Motion quite a bit. It will literally run anywhere on a webpage. We can share studies...

Sep 2022
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Manager

Future Outlook

In a couple of years, Philips is going to have a database for administrative tools, and I think they...

Sep 2022
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Manager

Service and Support

Philips does proactive monitoring on all the servers, and they innovate tables and things like that.

Sep 2022
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Manager

Relationship

Philips assigned us a main tech contact, and we reach out to them and our sales representative if we...

Sep 2022
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Manager

Functionality and Upgrades

The Vue Motion web platform was the biggest wave maker for us and still is today. Everybody likes...

Aug 2022
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Manager

Functionality and Upgrades

I have not heard a single person have any complaints or negative comments about Vue Motion. The...

Aug 2022
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Manager

Functionality and Upgrades

When users click on a patient's chart in our EHR and see that the patient has a CT, they can click...

Jul 2022
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Manager

Service and Support

We love the product. However, the vendor isn't good at providing support or resolutions. We still...

Jul 2022
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Manager

Functionality and Upgrades

Our people love the product for its simple reports and templates. Vue Motion is great. We have done...

Jul 2022
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Manager

Functionality and Upgrades

We have had issues with the solution's voice recognition abilities. We hope that the vendor will be...

Jul 2022
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Manager

Service and Support

Philips' support has improved lately, but the vendor's organization is so big that there is no way...

Jun 2022
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Manager

Implementation and Training

When we do an upgrade, Philips gives us training. When we get the training, it is good, but they...

Jun 2022
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Manager

Functionality and Upgrades

Vue Motion is easy to use. It has great speech recognition, and it is a great learning product. We...

Jun 2022
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Manager

Functionality and Upgrades

We have a reporting tool in the system, but it is not user friendly. It would be a great tool if it...

Jun 2022
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Manager

Implementation and Training

Vue Motion is easy to use in setting up the folding and ingesting of data. There needs to be more...

Jun 2022
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Analyst/Coordinator

Implementation and Training

There isn't really any training for the system, but it doesn't take much to train someone to use Vue...

May 2022
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Director

Functionality and Upgrades

Vue Motion has been a really good viewer for us for both radiology and cardiology. We could use the...

May 2022
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Director

Service and Support

The support from Philips is really slow to the point where it is unacceptable. We recently went down...

May 2022
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Director

Functionality and Upgrades

Vue Motion is really easy to use from a referential standpoint, and it integrates well with our...

May 2022
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Director

Functionality and Upgrades

We use Vue Motion with Vue PACS, so I can't speak to using Vue Motion with other solutions, but it...

May 2022
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Manager

Implementation and Training

From the implementation to the go-live to the everyday support, Philips has been a great partner and...

Apr 2022
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Manager

Other Observations & Comments

The jury is still out on Philips buying Carestream. We really liked Carestream and had been with...

Mar 2022
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Manager

Service and Support

The vendor's support has always been good. Anytime we call, we get a quick response. The support...

Mar 2022
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Director

Functionality and Upgrades

Philips has played a strategic role in driving adoption. The system is an easy platform for the...

Mar 2022
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Director

Service and Support

I don’t deal with any of the executives, but when I email the vendor, they take forever to answer....

Mar 2022
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Manager

Functionality and Upgrades

There are some controls in Vue Motion that are very nice considering that it is zero footprint and...

Jan 2022
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Manager

Functionality and Upgrades

There are quirks in the system that there are no fixes for. We can only view one screen at a time....

Jan 2022
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Director

Functionality and Upgrades

We have had a lot of turnover for our physicians, and having consistency across campus using Vue...

Jan 2022
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Director

Functionality and Upgrades

It is easy to train providers and users on Vue Motion. It has simple, intuitive tools that function...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Vue Motion’s cost was substantially less than our previous product's cost. The annual fee was lower,...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Vue Motion is functional, but we had a difficult pivot from our previous solution to Vue Motion. We...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

There are some really cool aspects of Vue Motion in terms of hyperlinks. With the system's...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The more sophisticated user doesn’t like Vue Motion. Specialized surgeons really need advanced...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The problem with Vue Motion is the dictation system. We went with it because it was bundled with the...

Jan 2022
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VP/Other Executive

Interfacing and Integration

The reporting product has some integration issues with the PACS that are slowing down the whole Vue...

Jan 2022
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VP/Other Executive

Implementation and Training

When we first pivoted to Vue Motion, Philips was very responsive, and they worked hard, but problems...

Jan 2022
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Manager

Functionality and Upgrades

Basically any study that is sent to a Philips product will get reviewed or shared through Vue...

Jan 2022
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Manager

Functionality and Upgrades

In terms of the system's GUI interfaces, its diagnostic viewer is really geared toward tech people....

Jan 2022
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Manager

Service and Support

When I call in tickets or email the vendor's people, I always receive prompt responses and...

Jan 2022
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(0)
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Manager

Service and Support

I always receive really good engagement from the vendor's techs and engineers. For example, we had...

Jan 2022
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Analyst/Coordinator

Sales and Contracting

During the transition from Carestream to Philips, we had some things in our original contract that...

Jan 2022
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Director

Functionality and Upgrades

There is no issue with proprietary information; we can make it available for everyone. All of our...

Jan 2022
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Director

Functionality and Upgrades

The product pretty much has the functionality that we need. We are not hearing from our clinicians...

Jan 2022
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