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Thank you !

Access info about Universal Viewer (Imaging) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Vue Motion (Carestream) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Current Time Inside Cache Tag Helper: 1/23/2021 6:41:48 PM and Model.EvProductId = 79449

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User Commentary

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Director

Functionality and Upgrades

Vue Motion is fast. When the vendor first rolled it out, it was a little sluggish, but now the speed...

Jan 2021
(0)
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Director

Other Observations & Comments

Philips certainly should spend time with physicians to see whether there is anything they would like...

Jan 2021
(0)
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Analyst/Coordinator

Relationship

I liked Vue Motion better when it was owned by Carestream instead of Philips. Philips makes the...

Nov 2020
(0)
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Analyst/Coordinator

Relationship

Vue Motion does everything the vendor said it would do. I occasionally get emails saying that the...

Nov 2020
(0)
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Manager

Service and Support

I am very impressed with the vendor's after-hours and weekend support. It is all based in the US....

Nov 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

There was a whole discussion on different things we could and couldn't do and how that would change...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We wish the system had a couple of additional features, but it is the same program that we are used...

Nov 2020
(0)
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Manager

Other Observations & Comments

Since implementing the system, we haven't spent a lot of time talking about it. That is probably...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

Having this system has reduced the support cost for the PACS. Vue Motion is a zero-footprint...

Nov 2020
(0)
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Manager

Future Outlook

We aren't sure whether this product is part of our long-term plans because of the merger with...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

We definitely got what we paid for. We rarely have any downtime. Everything works as the vendor told...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I like the product a lot. It is really easy to use and navigate. I am pretty technical, so whenever...

Nov 2020
(0)
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Manager

Other Observations & Comments

I don’t know whether we are keeping Vue Motion. I don’t know what has changed since Philips bought...

Nov 2020
(0)
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Manager

Implementation and Training

When we upgraded to the version we are on now, it was awesome. We had access on-site. The people...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product has a zero-footprint viewer that works in a browser. We can share studies with anybody...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

The product quality is really good, but the upgrades aren’t free. I had a hard time originally...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The hospital is constantly buying new facilities. We are expanding and adding modalities. We can get...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The vendor has been pretty good about driving outcomes. The hospital has been trying to phase out...

Nov 2020
(0)
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Director

Service and Support

Philips is good at helping to lay things out for project planning. When we do upgrades, Philips...

Nov 2020
(0)
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Director

Functionality and Upgrades

Vue Motion is easy to teach and use. We load up images for all of our frontline clinic providers....

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

Philips has played a strategic role. That is a cost-saving measure because it was cheaper to roll...

Oct 2020
(0)
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Manager

Implementation and Training

Philips has always seemed pretty good about doing training. They do a train-the-trainer model.

Oct 2020
(0)
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Manager

Technology

I would like to see Philips invest a little bit more in the stability of their product and to...

Oct 2020
(0)
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Manager

Service and Support

Philips' support used to be really good, but since they were bought out, it has gone downhill. It is...

Oct 2020
(0)
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Manager

Other Observations & Comments

We have had a lot of phone calls with Philips' senior leadership about our issues. They are engaged,...

Oct 2020
(0)
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CIO

Functionality and Upgrades

There is a mobile version of the system that allows us to quickly look at images. The app isn't...

Oct 2020
(0)
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Manager

Interfacing and Integration

We run all of our images through Vue Motion, so the product is the only way we see our images. We...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Vue Motion is our zero-footprint viewer. It is quick and easy for our end users to use. Vue Motion...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We don't have to copy and paste things. Vue Motion pulls images up in the viewer quickly and knows...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Vue Motion is actually really nice for the physicians. The physicians weren't really using the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I would like Vue Motion to be more specific to the client, but the whole purpose of the system being...

Sep 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Our end users find the system easy to use, and it is more of a one-stop shop. That has contributed...

Sep 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

Vue Motion is a little antiquated in terms of how the interoperability works. I was kind of...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Our radiologists wanted something with more features, but Vue Motion works decently. It is...

Sep 2020
(0)
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 or  to see details.

CEO/President

Service and Support

I give the vendor a high rating for supporting us during the COVID-19 crisis. We are getting good support....

Jun 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

The system does well with driving tangible outcomes. They system is pretty cost effective.

Jun 2020
(0)
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 or  to see details.

CEO/President

Other Observations & Comments

It would be helpful if the vendor could embed the voice recognition software into CARESTREAM Vue...

Jun 2020
(0)
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 or  to see details.

CEO/President

Technology

The system always works. It doesn't go down, and it is reliable. It has diagnostic-quality images....

Jun 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

The solution is not really integrated with anything except Epic’s system. The integration with...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

Over the last few years, the vendor has focused too much on trying to do everything remotely. There...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

There are users of CARESTREAM Vue Motion that struggle with functionality, and those are the users...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we need support, the vendor is very helpful. The system isn't specifically related to COVID-19,...

Jun 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

I am not nickel-and-dimed, but we have had some issues with billing, but that is more related to our...

Jun 2020
(0)
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 or  to see details.

Director

Implementation and Training

Our training was short and sweet. When the vendor did the setup, they had someone on-site to train....

Jun 2020
(0)
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Director

Functionality and Upgrades

The involvement from project managers is great and is the reason I would rate the vendor high for...

Jun 2020
(0)
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Director

Service and Support

Getting the system is a good decision. The vendor is very helpful and supportive. We have been very...

Jun 2020
(0)
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Manager

Functionality and Upgrades

In terms of product quality and upgrades, Carestream has some room for growth.

May 2020
(0)
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Manager

Technology

Carestream's product is an HTML5 application, so it rolls into our EMR and other services that we...

May 2020
(0)
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 or  to see details.

Manager

Future Outlook

The only thing that I would like to see is the ability to have a little more versatility with the...

Apr 2020
(0)
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Director

Other Observations & Comments

There are a lot of tools that some of our referring physicians aren’t interested in. That is not...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We are looking for four-on-one viewing remotely on the zero-footprint client, and that is not...

Apr 2020
(0)
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