Vue PACS (Carestream) Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:11:36 AM and Model.EvProductId = 1550

Commentary Summary

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User Commentary

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Manager

ROI / Cost (care and feeding)

We plan to move away from Vue PACS. That is an enterprise decision. I voted against it, but the rest...

Sep 2020
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Manager

Functionality and Upgrades

Overall, Vue PACS is pretty easy to maintain. The image quality is excellent, and the system...

Sep 2020
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Manager

Service and Support

The system is like a hodgepodge. I think it was originally with Kodak before it even went to...

Sep 2020
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Manager

Functionality and Upgrades

When we compare the quality of Carestream to a more expensive system, that is kind of where they...

Sep 2020
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Manager

Service and Support

Carestream is not very responsive or knowledgeable. Their timeliness is not great, and when we do...

Sep 2020
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Manager

Functionality and Upgrades

Vue PACS does well with driving tangible outcomes. It gives us what we are looking for. The system...

Sep 2020
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Manager

Interfacing and Integration

Vue PACS is integrated within our EMR, so recurring doctors and clinicians can view the studies that...

Sep 2020
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Manager

Functionality and Upgrades

What we like about Vue PACS is that it is staying up to date and current with other platforms.

Sep 2020
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Manager

Functionality and Upgrades

Vue PACS is a very flexible product. We can customize it to suit our needs in any type of fashion....

Sep 2020
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Manager

Implementation and Training

We had issues with a go-live of Vue PACS. The functionality wasn’t working. That was primarily a...

Sep 2020
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Manager

Service and Support

We have tried to get quotes for different things from Philips that we want to move forward with....

Sep 2020
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Manager

Service and Support

There was no response from Philips on how they could help us during the COVID-19 crisis, but we...

Sep 2020
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VP/Other Executive

Future Outlook

If someone had asked me last year, I would have said we would be going all in with Carestream. I...

Aug 2020
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VP/Other Executive

Service and Support

We used to be really big fans of Vue PACS when it was Carestream's system. The US team members had...

Aug 2020
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VP/Other Executive

Lessons Learned

My advice to Philips is to not strong-arm the team in Israel that has built the company and, in most...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

One of the frustrations we have seen with Philips taking over is that there is too much corporate...

Aug 2020
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VP/Other Executive

Relationship

We have noticed a lot of nickel-and-diming with Philips, and everything has a line item. If we want...

Aug 2020
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VP/Other Executive

Lessons Learned

The biggest asset Philips has acquired is the people behind Algotech PACS. Those people are the...

Aug 2020
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VP/Other Executive

Relationship

We have been impressed with Philips. When they acquired Carestream, things were a little tough...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Vue PACS is working well and is stable. Our physicians like using it, and that is probably the best...

Aug 2020
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Manager

Functionality and Upgrades

We like the overall functionality. The system is a little more user friendly than some of the other...

Jul 2020
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Manager

Functionality and Upgrades

I would like communication about changes or just guidance on things that could be done in an easier...

Jul 2020
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Manager

Relationship

We have used the Carestream product for several years. I don't know what has happened in the last...

Jun 2020
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Manager

Functionality and Upgrades

I don't think that the product is mature or polished at all. There are a lot of inconsistencies. For...

Jun 2020
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Manager

Functionality and Upgrades

If we were going to send something from our PACS to somebody else's PACS, there would be the...

Jun 2020
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Manager

Functionality and Upgrades

The pop-up windows are inconsistent. When we merge patient files, the screen pops up partially off...

Jun 2020
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Manager

Service and Support

When we call or email the vendor, they respond, but they don't solve our problem. The responsiveness...

Jun 2020
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Manager

Future Outlook

The vendor hasn't broken an explicit promise, but they have had much more than adequate time to fix...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor does charge for some little things. For instance, the storage product we used was going...

Jun 2020
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Manager

Implementation and Training

The training wasn't bad, but it was canned, and we could have just read it out of a manual. We asked...

Jun 2020
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Manager

Functionality and Upgrades

The solution is okay for end users. Our chief radiologist used to be very pro-Carestream because of...

Jun 2020
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CEO/President

Relationship

I met all of the vendor's executives at a conference. I would give the vendor a high rating for...

Jun 2020
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CEO/President

Functionality and Upgrades

With the way the system is configured for us, the radiology workflow is completely contained within...

Jun 2020
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CEO/President

Technology

The vendor has a new product called Care Orchestrator, but I don't think they have released it for...

Jun 2020
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CEO/President

Other Observations & Comments

When Philips acquired Carestream, Philips acquired the development team and kept that team intact. I...

Jun 2020
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CEO/President

Interfacing and Integration

There is so much going on with radiology, RIS products, and everything else. Interoperability is...

Jun 2020
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CEO/President

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We are just on a maintenance contract, so we...

Jun 2020
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Manager

Functionality and Upgrades

CARESTREAM Vue PACS is easy to use. There aren't a bunch of menus and things; the system is pretty self-explanatory....

Jun 2020
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Manager

Service and Support

The service people are really good. They respond quickly and are usually able to solve the problem.

Jun 2020
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Manager

Functionality and Upgrades

I think that CARESTREAM Vue PACS is a good product, but since we went to dictation, we have had a...

Jun 2020
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Manager

Functionality and Upgrades

Sometimes the solution doesn’t work as well as we want it to. There are always going to be problems...

Jun 2020
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Manager

Functionality and Upgrades

I have been using the solution for so long that it is comfortable to me. I know how to do everything...

Jun 2020
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Director

Relationship

Since the acquisition, things have pretty much been the same. I haven't seen much of a difference...

Jun 2020
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Director

Functionality and Upgrades

I like the functionality of the PACS and the ability to access and do things in the database without...

Jun 2020
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Director

Functionality and Upgrades

I would like to see more upgrades from Philips as new things come online for the PACS. The upgrades...

Jun 2020
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Director

Implementation and Training

When the vendor brings the application person on-site for training, the training is geared...

Jun 2020
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Manager

Functionality and Upgrades

All our attending radiologists have a home workstation. That was before COVID-19, and those...

May 2020
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Manager

Implementation and Training

I would like to see better training and follow-up across the board. I don’t want to bad-mouth...

May 2020
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Manager

Future Outlook

I know what is coming down the pike with the product. I think there will be a lot of improvements to...

Apr 2020
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Manager

Implementation and Training

Carestream has taught our teams to do all of our configurations. They always watch us build our own...

Apr 2020
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Manager

Implementation and Training

The back end of the Carestream product, the brain of the system, is doing well. It takes a little...

Apr 2020
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Manager

Relationship

There aren't a lot of bad things that I can say about Carestream. I have grown up with them in my...

Apr 2020
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Manager

Relationship

Carestream didn't charge for every little thing. But now that they are a part of Philips, I am not...

Apr 2020
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Manager

Functionality and Upgrades

I like the versatility of the product. It can automate so many things that other PACS can't. I have...

Apr 2020
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Director

Relationship

Carestream is reliable. They are pretty comprehensive, and both the local support and the...

Apr 2020
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Manager

Relationship

Carestream avoids nickel-and-diming most of the time. They have good support. We can get people to...

Jan 2020
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Manager

Relationship

We have a very good relationship with the leadership at Carestream. Our relationship is tough to...

Jan 2020
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Director

Functionality and Upgrades

Not a whole lot changed from our upgrade, but the product is now a little cleaner. And the ease of...

Dec 2019
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Director

Service and Support

It took a few days for the support team to get back to me. That wasn't a huge deal because my call...

Dec 2019
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Director

Functionality and Upgrades

We had another vendor's product before, and when we switched to Carestream's product, we were able...

Nov 2019
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Director

Service and Support

One thing that is difficult is getting someone on the phone who really listens and knows what we are...

Nov 2019
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VP/Other Executive

Other Observations & Comments

Historically, Carestream's R&D arm has been excellent at developing new things at a higher rate and...

Nov 2019
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VP/Other Executive

Other Observations & Comments

There is some uncertainty around the acquisition, although the writing on the wall suggests that...

Nov 2019
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VP/Other Executive

Relationship

What I like the most is the relationship. I enjoy collaborating with Carestream to develop...

Nov 2019
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Manager

Technology

CARESTREAM Vue PACS doesn't always meet our technology needs. For example, the system doesn't do...

Nov 2019
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Manager

Functionality and Upgrades

I would recommend CARESTREAM Vue PACS. I was recently talking to someone who was looking at two...

Nov 2019
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Manager

Service and Support

Getting support is a fairly easy process with Carestream. I just type out a ticket online, and the...

Nov 2019
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Manager

Interfacing and Integration

CARESTREAM Vue PACS integrates well with our third-party solutions, and those third-party solutions...

Nov 2019
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Manager

Service and Support

I have tickets that have been open for over a year. I have found bugs but was informed by a support...

Nov 2019
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Manager

Technology

We have been experiencing some problems with the configuration of the system's architecture. We are...

Nov 2019
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Manager

Functionality and Upgrades

Some of our radiologists like CARESTREAM Vue PACS a lot, but some don't. However, the system works...

Nov 2019
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Manager

Implementation and Training

Carestream does a really good job when training radiologists. I know that some PACS are easier for...

Nov 2019
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Manager

Service and Support

The vendor has been good about not charging for every little thing. The vendor has given us good...

Oct 2019
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Director

Functionality and Upgrades

We have been very satisfied with CARESTREAM Vue PACS. There is very little downtime, and it is...

Oct 2019
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Director

ROI / Cost (care and feeding)

I don’t get nickel-and-dimed by Carestream. With a lot of other vendors, every time we ask them for...

Oct 2019
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Director

Other Observations & Comments

My only concern with Carestream is that we don’t know what will happen with the transition to...

Oct 2019
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Manager

Win/Loss - Why they were selected (by current clients)

Carestream obviously doesn’t meet all of our needs; we are switching vendors. But that is actually...

Oct 2019
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Manager

Functionality and Upgrades

Organizations are relying more and more on low balancers and virtual environments, and the need to...

Oct 2019
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Manager

Functionality and Upgrades

Part of our problem with CARESTREAM Vue PACS is the fact that our workstations are extremely old. If...

Oct 2019
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Manager

Functionality and Upgrades

The problems that we had with CARESTREAM Vue PACS were big, but the issues were not all Carestream's...

Oct 2019