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Access info about PACS on your dashboard or bookmark under

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Vue PACS (Carestream) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Director

Service and Support

I would buy the PACS again. I am happy with it. Philips has good customer support, and the system is...

Jan 2021
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Director

Future Outlook

In terms of our long-term plans, the vendor has a goal for us to upgrade to the cloud version, which...

Jan 2021
(0)
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Director

Service and Support

Philips has a good support system. The support people are very responsive and good about getting...

Jan 2021
(0)
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Director

Functionality and Upgrades

I think the PACS is fairly easy to use. I do not have any experience with the vendor having to...

Jan 2021
(0)
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Director

Service and Support

Executive involvement would probably be more appropriate for our corporate division. I know that the...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We really like that Vue PACS is fully integrated with our EMR. Physicians can look up patient stats...

Jan 2021
(0)
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Manager

Implementation and Training

Philips has been very engaged with getting our PACS engineers up to speed with high-end training....

Jan 2021
(0)
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Manager

Service and Support

Some aspects of Philips' service could be better. We call people in another country for service, and...

Jan 2021
(0)
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CIO

Service and Support

Vue PACS does what Philips promised it would do, so I cannot complain. Philips is watching over us...

Dec 2020
(0)
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CIO

Functionality and Upgrades

The end users very frequently have password problems. The account and password management is poor,...

Dec 2020
(0)
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Director

Other Observations & Comments

Had I known that Carestream was going to get bought out by Philips, I wouldn’t have purchased the...

Dec 2020
(0)
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Director

Implementation and Training

We haven’t had any significant upgrades. The installation went okay in terms of PACS standards, but...

Dec 2020
(0)
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Director

Relationship

Philips is so big that they don’t even know what they have out in the field. It is almost like they...

Dec 2020
(0)
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Manager

Service and Support

The vendor has been awesome through the COVID-19 crisis. The support is phenomenal. The support...

Dec 2020
(0)
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Manager

Service and Support

I never have issues with ongoing support. In terms of Philips supporting us through the pandemic,...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

Everything Philips charges for is in our contract. We have only had issues once or twice regarding...

Nov 2020
(0)
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Manager

Other Observations & Comments

There is always room for improvement as far as the vendor’s implementation services go. Philips...

Nov 2020
(0)
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Manager

Interfacing and Integration

The product does everything we ask it to do with a little push. As far as supporting integration...

Nov 2020
(0)
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Manager

Technology

It is yet to be determined whether Philips will be part of our long-term plans. That depends on...

Nov 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Philips is reasonable with the price, but I don't know of any vendor that doesn't nickel-and-dime. I...

Nov 2020
(0)
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Analyst/Coordinator

Relationship

The communication between the sales team and the implementation team wasn't as good as it could have...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution is very user friendly, and the interface is aesthetically pleasing. Vue PACS makes...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have gotten some charges for professional service requests, but I would say that the vendor...

Nov 2020
(0)
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Manager

Service and Support

We have had application people on-site, and the vendor's application support just isn't as good....

Nov 2020
(0)
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Manager

Interfacing and Integration

Philips puts out a valiant effort to support our integration and interoperability goals. I wish that...

Nov 2020
(0)
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Manager

Service and Support

The ongoing phone support and web support have definitely improved since Philips took over in terms...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

We do get our money’s worth. The system still has a ridiculous price tag, but it is a good value...

Nov 2020
(0)
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Manager

Future Outlook

Philips has a dedicated team of people that work well together. Since Philips has taken over, the...

Nov 2020
(0)
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Manager

Future Outlook

I don't think we will be changing PACS anytime soon. I am pretty satisfied.

Nov 2020
(0)
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Manager

Interfacing and Integration

We ask for a lot when it comes to interoperability. We have our EMR, and if the images don't link...

Nov 2020
(0)
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Manager

Service and Support

The vendor hasn't had to deliver new technology, but we are upgrading all of the PACS computers in...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

Philips avoids charging for every little thing. We have recently restructured the billing process....

Nov 2020
(0)
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Director

Functionality and Upgrades

The system is intuitive. I can easily train providers. The system is all encompassing and does a...

Nov 2020
(0)
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Director

Functionality and Upgrades

The display protocols are difficult to tweak, so fixing that issue would be beneficial. That process...

Nov 2020
(0)
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Manager

Technology

Product stability is a big thing. The system, the workstations, and the server crash all the time....

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

We definitely get our money’s worth on the system. The vendor's services are relatively affordable...

Oct 2020
(0)
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Manager

Relationship

I would not recommend the system. The vendor was great when they were on their own, but ever since...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The voice portion of the system is pretty poor, but the image viewing portion is good. The vendor...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We don't really anticipate moving away from the product. We use the system for built-in voice...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Philips doesn't keep their promises about the system. The system doesn't work as promoted. There are...

Oct 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

The product works really well with our integration goals. The vendor is good to work with on integration....

Oct 2020
(0)
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Manager

Functionality and Upgrades

The system can be pretty tricky to learn. There is a lot to it. Once people know the product, it is...

Oct 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

We plan to move away from Vue PACS. That is an enterprise decision. I voted against it, but the rest...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Overall, Vue PACS is pretty easy to maintain. The image quality is excellent, and the system...

Sep 2020
(0)
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Manager

Service and Support

The system is like a hodgepodge. I think it was originally with Kodak before it even went to...

Sep 2020
(0)
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Manager

Functionality and Upgrades

When we compare the quality of Carestream to a more expensive system, that is kind of where they...

Sep 2020
(0)
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Manager

Service and Support

Carestream is not very responsive or knowledgeable. Their timeliness is not great, and when we do...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Vue PACS does well with driving tangible outcomes. It gives us what we are looking for. The system...

Sep 2020
(0)
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Manager

Interfacing and Integration

Vue PACS is integrated within our EMR, so recurring doctors and clinicians can view the studies that...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

What we like about Vue PACS is that it is staying up to date and current with other platforms.

Sep 2020
(0)
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Manager

Functionality and Upgrades

Vue PACS is a very flexible product. We can customize it to suit our needs in any type of fashion....

Sep 2020
(0)
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 or  to see details.

Manager

Implementation and Training

We had issues with a go-live of Vue PACS. The functionality wasn’t working. That was primarily a...

Sep 2020
(0)
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Manager

Service and Support

We have tried to get quotes for different things from Philips that we want to move forward with....

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

There was no response from Philips on how they could help us during the COVID-19 crisis, but we...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Future Outlook

If someone had asked me last year, I would have said we would be going all in with Carestream. I...

Aug 2020
(0)
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VP/Other Executive

Service and Support

We used to be really big fans of Vue PACS when it was Carestream's system. The US team members had...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

My advice to Philips is to not strong-arm the team in Israel that has built the company and, in most...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

One of the frustrations we have seen with Philips taking over is that there is too much corporate...

Aug 2020
(0)
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VP/Other Executive

Relationship

We have noticed a lot of nickel-and-diming with Philips, and everything has a line item. If we want...

Aug 2020
(0)
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 or  to see details.

VP/Other Executive

Lessons Learned

The biggest asset Philips has acquired is the people behind Algotech PACS. Those people are the...

Aug 2020
(0)
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VP/Other Executive

Relationship

We have been impressed with Philips. When they acquired Carestream, things were a little tough...

Aug 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

Vue PACS is working well and is stable. Our physicians like using it, and that is probably the best...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We like the overall functionality. The system is a little more user friendly than some of the other...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I would like communication about changes or just guidance on things that could be done in an easier...

Jul 2020
(0)
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 or  to see details.

Manager

Relationship

We have used the Carestream product for several years. I don't know what has happened in the last...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I don't think that the product is mature or polished at all. There are a lot of inconsistencies. For...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

If we were going to send something from our PACS to somebody else's PACS, there would be the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The pop-up windows are inconsistent. When we merge patient files, the screen pops up partially off...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we call or email the vendor, they respond, but they don't solve our problem. The responsiveness...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The vendor hasn't broken an explicit promise, but they have had much more than adequate time to fix...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor does charge for some little things. For instance, the storage product we used was going...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training wasn't bad, but it was canned, and we could have just read it out of a manual. We asked...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution is okay for end users. Our chief radiologist used to be very pro-Carestream because of...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I met all of the vendor's executives at a conference. I would give the vendor a high rating for...

Jun 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

With the way the system is configured for us, the radiology workflow is completely contained within...

Jun 2020
(0)
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 or  to see details.

CEO/President

Technology

The vendor has a new product called Care Orchestrator, but I don't think they have released it for...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

When Philips acquired Carestream, Philips acquired the development team and kept that team intact. I...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

There is so much going on with radiology, RIS products, and everything else. Interoperability is...

Jun 2020
(0)
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 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We are just on a maintenance contract, so we...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

CARESTREAM Vue PACS is easy to use. There aren't a bunch of menus and things; the system is pretty self-explanatory....

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

The service people are really good. They respond quickly and are usually able to solve the problem.

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I think that CARESTREAM Vue PACS is a good product, but since we went to dictation, we have had a...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Sometimes the solution doesn’t work as well as we want it to. There are always going to be problems...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I have been using the solution for so long that it is comfortable to me. I know how to do everything...

Jun 2020
(0)
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 or  to see details.

Director

Relationship

Since the acquisition, things have pretty much been the same. I haven't seen much of a difference...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I like the functionality of the PACS and the ability to access and do things in the database without...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I would like to see more upgrades from Philips as new things come online for the PACS. The upgrades...

Jun 2020
(0)
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 or  to see details.

Director

Implementation and Training

When the vendor brings the application person on-site for training, the training is geared...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

All our attending radiologists have a home workstation. That was before COVID-19, and those...

May 2020
(0)
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 or  to see details.

Manager

Implementation and Training

I would like to see better training and follow-up across the board. I don’t want to bad-mouth...

May 2020
(0)
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 or  to see details.

Manager

Future Outlook

I know what is coming down the pike with the product. I think there will be a lot of improvements to...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

Carestream has taught our teams to do all of our configurations. They always watch us build our own...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The back end of the Carestream product, the brain of the system, is doing well. It takes a little...

Apr 2020
(0)
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 or  to see details.

Manager

Relationship

There aren't a lot of bad things that I can say about Carestream. I have grown up with them in my...

Apr 2020
(0)
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 or  to see details.

Manager

Relationship

Carestream didn't charge for every little thing. But now that they are a part of Philips, I am not...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I like the versatility of the product. It can automate so many things that other PACS can't. I have...

Apr 2020
(0)
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Director

Relationship

Carestream is reliable. They are pretty comprehensive, and both the local support and the...

Apr 2020
(0)
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 or  to see details.

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