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Vue PACS (Carestream)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

The feedback that we get about Vue PACS is exclusively positive. Our radiology users love the...

Oct 2021
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Manager

We would like to see the system have better integration with our VNA, test results, and peer-review...

Oct 2021
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Analyst/Coordinator

Philips does not keep all their promises. Pretty much all the vendors we deal with drop the ball on...

Sep 2021
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(0)
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Analyst/Coordinator

Philips does what most vendors do and nickel-and-dimes us. There is a charge for every little thing....

Sep 2021
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Analyst/Coordinator

I like the useability of Vue PACS. It is really straightforward. A user could have no experience in...

Sep 2021
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Analyst/Coordinator

The service response time has gone down since Phillips acquired part of Carestream. It is not as...

Sep 2021
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(0)
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Director

We really like Vue PACS, as it is really easy to use and very stable. I am happy to say that we...

Sep 2021
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(0)
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Director

Vue PACS is a good PACS, but the vendor hasn't really done too much to update the PACS over the past...

Sep 2021
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Director

One of the things that could be improved with Vue PACS is the integration with other third-party...

Sep 2021
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Manager

What I like most about Vue PACS is the usability and functionality for our end users. Our...

Aug 2021
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Manager

One thing I would like Philips to work on is their technology. They still run the application on...

Aug 2021
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(0)
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Manager

Ever since Philips came into things, they have tried to nickel-and-dime us for everything that needs...

Aug 2021
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Manager

Sometimes Philips' service seems so remote, and I prefer to see a person rather than to do...

Aug 2021
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Manager

Philips is proactive in some ways. They do some monitoring, and they jump on certain issues when...

Aug 2021
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Manager

Our radiologists still use Vue PACS for diagnostic viewing. Everyone else at our organization uses...

Jul 2021
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Director

It has been a struggle to bring the solution to an enterprise. I would still stick with this...

Jul 2021
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Director

The vendor's training is robust, but during the COVID-19 pandemic, we had to do some screen sharing...

Jul 2021
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Director

Philips is a huge company. We generally have good relationships with their executives, and we...

Jul 2021
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Director

Vue PACS is the best PACS that we have used. We wanted a system that was very clear and that could...

Jul 2021
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Director

The vendor has Orchestrator. That is basically their application's front end, and it is a challenge...

Jul 2021
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Director

We have had pretty significant stability issues. I don't know whether that is because the pandemic...

Jul 2021
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Manager

We are hoping that we can roll out a new vendor in the future. Our front-line support people with...

Jun 2021
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Manager

When I get down to the nuts and bolts level, I discover so many things that are wrong with the back...

Jun 2021
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(0)
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Manager

Carestream's system works just fine. It is very simple to use. I have doctors that come from all...

Jun 2021
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(0)
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Manager

Instead of requiring us to call in and go through that process to get support, Philips allows us to...

Jun 2021
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(0)
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Director

If I had one issue, it would be the billing. The vendor got really messed up when they switched from...

Jun 2021
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Director

The only challenge I see that some of my employees have is when we don’t have all the information....

Jun 2021
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(0)
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Manager

The vendor's people who came on-site to train us did a great job. I wish that we could have spent...

Jun 2021
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Manager

The solution works well for the most part. But there is an inherent problem if we hear an echo. If...

Jun 2021
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(0)
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Manager

Anytime that we have come to the vendor with a need, they have been really good about helping us....

Jun 2021
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Manager

There have been one or two things about the solution in the past that have caused us headaches. The...

Jun 2021
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Manager

The system is awesome and customizable. It makes it easy for me to see junk coming into the system,...

Jun 2021
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(0)
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Manager

Philips has never sung us tall tales. They are pretty transparent about everything.

Jun 2021
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(0)
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Manager

We are still struggling with the vendor's lack of support and knowledge of the product. I have been...

Jun 2021
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(0)
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Manager

We have had issues with Philips from day one. Our nearline storage has gotten smaller and smaller,...

Jun 2021
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(0)
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Manager

Vue PACS is definitely easy to use. The only caveat is that its hanging protocols could always be a...

Jun 2021
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(0)
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Manager

I don't call Philips' support a lot, but their service has definitely gone down as the product has...

Jun 2021
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Manager

Vue PACS will probably not be part of our long-term plans. We are going to make sure that what we...

Jun 2021
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VP/Other Executive

Vue PACS has been great. We have had a good relationship with the Carestream people and are glad to...

May 2021
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VP/Other Executive

We are happy to see not a lot has changed post-acquisition. While staying stable is good, we also...

May 2021
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VP/Other Executive

The Vue PACS support team is really strong. They are really quick to help out, and they always take...

May 2021
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Analyst/Coordinator

The product is really good and stable. I don’t know that we have ever been down. The system is...

May 2021
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(0)
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Analyst/Coordinator

We have been a little disappointed in the vendor's service lately. It seems like the service was...

May 2021
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(0)
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Analyst/Coordinator

The vendor has tried to sell us additional licenses and things, but those seem to cost a lot;...

May 2021
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(0)
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Analyst/Coordinator

Some icons and features in the system are a bit dated. Those things could use some refreshing. It...

May 2021
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(0)
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Analyst/Coordinator

Philips is a larger organization, so I hope things don’t get lost in the shuffle. We bought the...

May 2021
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Analyst/Coordinator

We need customizations to the system to help us meet our goals, but the vendor has not been very...

May 2021
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(0)
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Manager

Carestream Health was purchased by Philips. Philips doesn't really do anything. I still deal with my...

May 2021
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(0)
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Manager

Carestream Health is very on top of things and proactively lets us know about new things. They are...

May 2021
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Manager

Our radiologists use the voice recognition software to dictate reports. That part of the product...

May 2021
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(0)
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CEO/President

We are doing an upgrade that I am pretty excited about. If the new functionality works as we...

May 2021
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(0)
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CEO/President

We have been using the system for many years, and we are happy with it. From a specialty...

May 2021
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(0)
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Manager

Unlike a lot of other vendors, Philips definitely avoids charging their customers for every little thing....

May 2021
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(0)
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Director

I love the Vue PACS product. I love everything about it. I like the features and the ease of use. My...

May 2021
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(0)
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Director

The only downside I have seen with Vue PACS relates to the recent Philips merge. Philips has a new...

May 2021
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(0)
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Director

I liked the project implementation and the service teams. My representative is excellent because I...

May 2021
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(0)
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Manager

We have kept Carestream's PACS basically to burn CDs and for me to do the reconciliations that I...

May 2021
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(0)
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Manager

Obviously, the transition to Philips was a big mess. The vendor didn't reach out very much when they...

May 2021
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(0)
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Manager

Vue PACS is here to stay for the foreseeable future. I did not make the decision to purchase it, but...

May 2021
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(0)
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Manager

Philips is very aggressive with their development cycle, and they typically deliver on their...

May 2021
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(0)
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Manager

The implementation team from Philips is great, and the product is very easy to use.

May 2021
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(0)
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Manager

There are two support organizations for Vue PACS. There is one in Israel and one in the United...

May 2021
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(0)
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Manager

Philips is very proactive. We have talked to the higher-ups in the company; we have good engagement...

May 2021
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(0)
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Manager

Every time we call support, we are told that we have to place a ticket via email. It may be one hour...

Apr 2021
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Manager

I like the ease of use of the PACS and the connectivity between my EMR and the PACS. Everything is...

Apr 2021
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Manager

The biggest challenge we have had is the system locking up when the radiologists are trying to...

Apr 2021
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VP/Other Executive

The system is pretty intuitive to use. We have providers who are utilizing the system, and we got...

Apr 2021
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(0)
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VP/Other Executive

Things with Philips are not as great as they had been with Carestream. Carestream was a lot more...

Apr 2021
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(0)
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Manager

We haven't had any problems with Vue PACS. Philips has been good at keeping all of their promises...

Mar 2021
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Manager

Whether the vendor nickel-and-dimes probably depends on the contract that their customers have with...

Mar 2021
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(0)
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Manager

Philips provides training for Vue PACS, and that training is very user friendly. All of my providers...

Mar 2021
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(0)
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Manager

Vue PACS is definitely more reactive than proactive. The vendor responds to us very quickly, but I...

Mar 2021
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(0)
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Manager

Vue PACS' dictation software is not easy to use. That is definitely a pain point for our providers.

Mar 2021
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(0)
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Manager

The system is instantaneous and easy to use. We had a new doctor recently that had never used the...

Mar 2021
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(0)
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Manager

If I have questions, I can shoot the vendor an email, and someone will answer. The support people...

Mar 2021
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(0)
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Manager

The system works really well and lives up to its hype. I just don't like that we have to log in and...

Mar 2021
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(0)
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Analyst/Coordinator

The vendor is unspeakably good on the imaging side, and now they own other systems through...

Mar 2021
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(0)
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Analyst/Coordinator

Every single person who works for Philips works toward expanding the company and their reputation....

Mar 2021
||
(0)
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Manager

The product is easy to use. The support has been great. Even in the last year with COVID-19 and...

Feb 2021
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Director

The system is not hard to use. Some users are really intuitive, and some others are not intuitive....

Feb 2021
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(0)
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Director

The vendor is able to meet our needs in terms of outcomes. The product is certainly a good product....

Feb 2021
||
(0)
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Director

The vendor could be a little bit more proactive in terms of service and support. When we need...

Feb 2021
||
(0)
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Director

I would probably be right in the middle of the road when it comes to recommending the product to...

Feb 2021
||
(0)
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Director

We have been a Philips customer for many years. We have grown along with them over the years. We...

Feb 2021
||
(0)
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Director

We are in the process of looking for a new PACS vendor. Personally, I probably wouldn’t buy Philips'...

Feb 2021
||
(0)
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Director

For the most part, the vendor has kept all their promises. We have had a few instances where we...

Feb 2021
||
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Director

I don't know what Philips has in store for the future, but I am a little concerned about the level...

Jan 2021
||
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Director

I don't mean to say anything negative about Carestream or Philips, but because we have had their...

Jan 2021
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Director

The functionality is working and has been reliable. I am not having any technical issues, so the...

Jan 2021
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Director

We have a pretty exclusive contract with Philips, so they can't really nickel-and-dime us for...

Jan 2021
||
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Director

The ease of use is the biggest strength of the system. It is just very user friendly. The system...

Jan 2021
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(0)
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Director

Philips' advanced applications that are embedded in the PACS, such as vessel analysis and coronary...

Jan 2021
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(0)
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Manager

Philips recently took over the system. So far, things have been good, and the transition has been...

Jan 2021
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Manager

Right now, we don't really have ongoing training, but the application historically has been very...

Jan 2021
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Manager

I would like the ability to transfer images electronically rather than through a CD. Maybe the...

Jan 2021
||
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Director

I would buy the PACS again. I am happy with it. Philips has good customer support, and the system is...

Jan 2021
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Director

In terms of our long-term plans, the vendor has a goal for us to upgrade to the cloud version, which...

Jan 2021
||
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Director

Philips has a good support system. The support people are very responsive and good about getting...

Jan 2021
||
(0)
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Director

I think the PACS is fairly easy to use. I do not have any experience with the vendor having to...

Jan 2021
||
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Director

Executive involvement would probably be more appropriate for our corporate division. I know that the...

Jan 2021
||
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Manager

We really like that Vue PACS is fully integrated with our EMR. Physicians can look up patient stats...

Jan 2021
||
(0)
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Manager

Philips has been very engaged with getting our PACS engineers up to speed with high-end training....

Jan 2021
||
(0)
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Manager

Some aspects of Philips' service could be better. We call people in another country for service, and...

Jan 2021
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(0)
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CIO

Vue PACS does what Philips promised it would do, so I cannot complain. Philips is watching over us...

Dec 2020
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CIO

The end users very frequently have password problems. The account and password management is poor,...

Dec 2020
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Director

Had I known that Carestream was going to get bought out by Philips, I wouldn’t have purchased the...

Dec 2020
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Director

We haven’t had any significant upgrades. The installation went okay in terms of PACS standards, but...

Dec 2020
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(0)
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Director

Philips is so big that they don’t even know what they have out in the field. It is almost like they...

Dec 2020
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Manager

The vendor has been awesome through the COVID-19 crisis. The support is phenomenal. The support...

Dec 2020
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Manager

I never have issues with ongoing support. In terms of Philips supporting us through the pandemic,...

Nov 2020
||
(0)
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Manager

Everything Philips charges for is in our contract. We have only had issues once or twice regarding...

Nov 2020
||
(0)
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Manager

There is always room for improvement as far as the vendor’s implementation services go. Philips...

Nov 2020
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(0)
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Manager

The product does everything we ask it to do with a little push. As far as supporting integration...

Nov 2020
||
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Manager

It is yet to be determined whether Philips will be part of our long-term plans. That depends on...

Nov 2020
||
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Analyst/Coordinator

Philips is reasonable with the price, but I don't know of any vendor that doesn't nickel-and-dime. I...

Nov 2020
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Analyst/Coordinator

The communication between the sales team and the implementation team wasn't as good as it could have...

Nov 2020
||
(0)
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Analyst/Coordinator

The solution is very user friendly, and the interface is aesthetically pleasing. Vue PACS makes...

Nov 2020
||
(0)
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Manager

We have gotten some charges for professional service requests, but I would say that the vendor...

Nov 2020
||
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Manager

We have had application people on-site, and the vendor's application support just isn't as good....

Nov 2020
||
(0)
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Manager

Philips puts out a valiant effort to support our integration and interoperability goals. I wish that...

Nov 2020
||
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Manager

The ongoing phone support and web support have definitely improved since Philips took over in terms...

Nov 2020
||
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Manager

We do get our money’s worth. The system still has a ridiculous price tag, but it is a good value...

Nov 2020
||
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Manager

Philips has a dedicated team of people that work well together. Since Philips has taken over, the...

Nov 2020
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Manager

I don't think we will be changing PACS anytime soon. I am pretty satisfied.

Nov 2020
||
(0)
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Manager

We ask for a lot when it comes to interoperability. We have our EMR, and if the images don't link...

Nov 2020
||
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Manager

The vendor hasn't had to deliver new technology, but we are upgrading all of the PACS computers in...

Nov 2020
||
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Director

Philips avoids charging for every little thing. We have recently restructured the billing process....

Nov 2020
||
(0)
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Director

The system is intuitive. I can easily train providers. The system is all encompassing and does a...

Nov 2020
||
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Director

The display protocols are difficult to tweak, so fixing that issue would be beneficial. That process...

Nov 2020
||
(0)
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Manager

Product stability is a big thing. The system, the workstations, and the server crash all the time....

Oct 2020
||
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Manager

We definitely get our money’s worth on the system. The vendor's services are relatively affordable...

Oct 2020
||
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Manager

I would not recommend the system. The vendor was great when they were on their own, but ever since...

Oct 2020
||
(0)
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Manager

The voice portion of the system is pretty poor, but the image viewing portion is good. The vendor...

Oct 2020
||
(0)
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Manager

We don't really anticipate moving away from the product. We use the system for built-in voice...

Oct 2020
||
(0)
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Manager

Philips doesn't keep their promises about the system. The system doesn't work as promoted. There are...

Oct 2020
||
(0)
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Manager

The product works really well with our integration goals. The vendor is good to work with on integration....

Oct 2020
||
(0)
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Manager

The system can be pretty tricky to learn. There is a lot to it. Once people know the product, it is...

Oct 2020
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