Vue PACS (Carestream)
Filtered view: All

Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

Philips needs to align their R&D and product delivery. They need to be able to roll out fixes to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Of all the PACS I have seen, Vue PACS is truly an enterprise-level PACS. It can support multiple...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of the issues we have had have just been growing pains. We are pretty good as technology folks....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The most interesting part about going live was that a lot of the radiologists were working from...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we learned that Carestream was acquired by Philips, that didn't initially affect the process....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product seems to work fine. The web viewer is fairly finite, and it doesn't like sending loops....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Since Philips has taken over, we have noticed some differences and have had some difficulties....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is good, and we are really happy that we are keeping it.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor was more proactive when the product was under Carestream. We don't feel like we are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our satisfaction with Philips' implementation services is very low. We basically issue a purchase...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips' training is very well done. The training team is pretty good.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our IT department wants a single imaging solution. The integration that Philips has doesn't seem to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vue PACS is all that we know, but our start was bumpy. Our last upgrade did not go smoothly, and it...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are certain aspects of Vue PACS that I like, such as our service engineers, who are easy to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't know what training Philips offers for the product, but in the beginning, we had a person...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support technicians from Philips teach me new things whenever issues arise, and we have a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Knowing what I know now, I would probably not buy Vue PACS again. I know the product inside and out....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Vue PACS is okay. It is definitely better than our previous PACS.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips butchered their acquisition of Carestream. That really messed up Vue PACS. This wouldn't be...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips always makes promises and attempts to keep them, but more often than not, the promises get...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips doesn't really charge us for every little thing. They know better than that.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our radiologists love the product. Our physicians love the reviewer for viewing images. I like the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor definitely needs improvement with their support. I have ongoing calls with the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips definitely needs some improvements with voice recognition. We are in the process of looking...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's subscription model encompasses everything under one base price for a monthly fee per...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips is usually very helpful when it comes to providing the training that we need.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PACS is a robust system. The product is good, and we have been happy with it. We are just...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor did a webinar that was really helpful, but we could use a little more guidance on how to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see us expand the system further out than just radiology. There are a lot of other...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't see how Philips is going to scale Vue PACS for large organizations. We have asked for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips is really great at telling us they will talk to their other large customers and get some...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It will be really interesting to hear how things go with the CEO of Philips. We are supposedly on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips has been a big disappointment all around. We have had to really get tough with them in order...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the issues we are concerned with is the lack of development and issues with mammo. Mammo was...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We know there are small sites that really like Vue PACS, and we don't discount the fact that Philips...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I like the tool set that Vue PACS has. The ease of functionality is really the critical piece. There...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is very good at helping us with business cases, putting information together, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Philips is such a huge organization now, and they have bought Carestream and other different PACS...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not buy Vue PACS again. The radiologists have to do a lot of workarounds to use it. They...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing I like about Vue PACS is that it shows images when we need it to. It is not easily...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips has kept their promises. Obviously, there was a company transition when Philips bought...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We went to a new charging structure that bundles more things together. We pay less for the things we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the system's functionality. For radiologists and other staff, there is a ton of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We want to add new features to Vue PACS. We know the product can handle those features, so in our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Philips has been promoting a zero-footprint way of accessing the PACS that is heavy on server needs,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had integration issues with Vue PACS' reporting, and those have been problematic and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had a very high level of involvement from the Philips executives, but how effective they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The training has been very good. We hear from the vendor regularly and get their emails.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Since Phillips bought Carestream a couple of years ago, the A/R process has been a nightmare. It...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We set up the architecture so that Vue PACS is the permanent archive, and another Philips product...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A few years ago, we purchased a specialty clinic where the providers were using an old system they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I do not like Philips’ CD-burning solution. Everything else that we have as far as image viewing and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Vue PACS is pretty good for radiology viewing and as a storage system. The product has evolved quite...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we have to put in a ticket, we typically hear back from Vue PACS either the same day or by the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The new incoming physicians, residents, and fellows feel that Vue PACS is fairly intuitive. Our team...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For people with a non-turnkey setup, it definitely helps to have IT resources with a lot of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am very familiar with Vue PACS; I know how to maneuver around in it. I can help my providers get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Currently, Vue PACS still runs on Internet Explorer on an old Java outlet that is hard to install. I...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips’ support is pretty good. As far as the software goes, the interfacing really hasn’t changed...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips doesn't let us know about their updates that are coming up. If I hadn’t asked about...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend Vue PACS to folks. The only thing that Philips has to figure out is that the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips tends to charge for things that should probably be covered under the scope. We have added...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are staying with Philips moving forward. At this time, Vue PACS is definitely meeting our needs,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The PACS is very visible to so many users, and the vendor has done a good job of partnering with us...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vue PACS is a good system, but it is a little complex when users are just learning it. Once they get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes my needs and the vendor's needs aren't the same when it comes to delivering new...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does keep their promises. My hesitation would be that when they fulfill those promises,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was able to charge me the full amount at the beginning, so I don't have to continuously...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A couple of years ago when the product transitioned from Carestream to Philips, it was a very bumpy...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Carestream was a smaller company, and I knew all of the executives and had routine conversations...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get our reports out in a timely manner so that we can provide patient care, so the product does...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From an operations perspective, the solution is very expensive. I do grumble about that. However,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a lot of things that don't work as advertised in Vue PACS. We did an upgrade a few years...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips' response time is terrible. We have tickets that have been open for over a year.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips sent a fabulous person for the implementation, and the team we worked with remotely was also...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The executives are great with us. We are very fortunate. We have a direct go-to person, so we don't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't really know what training I have gotten on Vue PACS. I have learned everything myself....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are replacing Vue PACS because that is the radiologists' preference. Without the mammography...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vue PACS is okay. I wouldn't say that it is the best; I think there are better systems out there....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Years ago, I said that we need to have one platform for everything, instead of having a cardiology...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service and support have been pretty good with Philips. We have somebody assigned to us as tech...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration has not been bad. Some things took a few tries. The interface team was involved to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had some glitches with the software itself. Identifying what the issue was took a little bit of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is always room for a little improvement and streamlining. I would like to see a few more...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really enjoy talking to the Philips support people. They are very knowledgeable, and depending on...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vue PACS is pretty flexible with usage for our referring physicians and the techs. They pretty much...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only knock I have against Philips is a sales interaction where I thought a product came with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vue PACS is fine. It has been a change for us from using our previous PACS. We are in a unique...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips is very good at support. They have a very nice eService where we can put in tickets and get...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The way we are on a separate server from the rest of the health system makes it more difficult for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is another PACS that we prefer over Philips' system at this point because it works very well...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as the vendor's executive involvement goes, the vendor hasn't called us to check in. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is pretty reliable, and it has solid uptime. When it works, it works. It does...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the product has a performance problem and it isn't obvious what the problem is, then we have to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One key thing that our radiologists would prefer in the product would be better technology on the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The feedback that we get about Vue PACS is exclusively positive. Our radiology users love the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would like to see the system have better integration with our VNA, test results, and peer-review...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Philips does not keep all their promises. Pretty much all the vendors we deal with drop the ball on...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Philips does what most vendors do and nickel-and-dimes us. There is a charge for every little thing....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the useability of Vue PACS. It is really straightforward. A user could have no experience in...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The service response time has gone down since Phillips acquired part of Carestream. It is not as...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really like Vue PACS, as it is really easy to use and very stable. I am happy to say that we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vue PACS is a good PACS, but the vendor hasn't really done too much to update the PACS over the past...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the things that could be improved with Vue PACS is the integration with other third-party...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What I like most about Vue PACS is the usability and functionality for our end users. Our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing I would like Philips to work on is their technology. They still run the application on...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ever since Philips came into things, they have tried to nickel-and-dime us for everything that needs...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes Philips' service seems so remote, and I prefer to see a person rather than to do...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips is proactive in some ways. They do some monitoring, and they jump on certain issues when...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our radiologists still use Vue PACS for diagnostic viewing. Everyone else at our organization uses...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It has been a struggle to bring the solution to an enterprise. I would still stick with this...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's training is robust, but during the COVID-19 pandemic, we had to do some screen sharing...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips is a huge company. We generally have good relationships with their executives, and we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vue PACS is the best PACS that we have used. We wanted a system that was very clear and that could...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has Orchestrator. That is basically their application's front end, and it is a challenge...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had pretty significant stability issues. I don't know whether that is because the pandemic...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are hoping that we can roll out a new vendor in the future. Our front-line support people with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I get down to the nuts and bolts level, I discover so many things that are wrong with the back...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Carestream's system works just fine. It is very simple to use. I have doctors that come from all...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Instead of requiring us to call in and go through that process to get support, Philips allows us to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I had one issue, it would be the billing. The vendor got really messed up when they switched from...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only challenge I see that some of my employees have is when we don’t have all the information....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's people who came on-site to train us did a great job. I wish that we could have spent...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution works well for the most part. But there is an inherent problem if we hear an echo. If...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Anytime that we have come to the vendor with a need, they have been really good about helping us....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been one or two things about the solution in the past that have caused us headaches. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is awesome and customizable. It makes it easy for me to see junk coming into the system,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips has never sung us tall tales. They are pretty transparent about everything.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are still struggling with the vendor's lack of support and knowledge of the product. I have been...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had issues with Philips from day one. Our nearline storage has gotten smaller and smaller,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vue PACS is definitely easy to use. The only caveat is that its hanging protocols could always be a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't call Philips' support a lot, but their service has definitely gone down as the product has...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vue PACS will probably not be part of our long-term plans. We are going to make sure that what we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Vue PACS has been great. We have had a good relationship with the Carestream people and are glad to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are happy to see not a lot has changed post-acquisition. While staying stable is good, we also...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Vue PACS support team is really strong. They are really quick to help out, and they always take...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles