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Vue PACS (Carestream) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Manager

Unlike a lot of other vendors, Philips definitely avoids charging their customers for every little thing....

May 2021
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Director

I love the Vue PACS product. I love everything about it. I like the features and the ease of use. My...

May 2021
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Director

The only downside I have seen with Vue PACS relates to the recent Philips merge. Philips has a new...

May 2021
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Director

I liked the project implementation and the service teams. My representative is excellent because I...

May 2021
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Manager

We have kept Carestream's PACS basically to burn CDs and for me to do the reconciliations that I...

May 2021
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Manager

Obviously, the transition to Philips was a big mess. The vendor didn't reach out very much when they...

May 2021
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Manager

Vue PACS is here to stay for the foreseeable future. I did not make the decision to purchase it, but...

May 2021
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Manager

Philips is very aggressive with their development cycle, and they typically deliver on their...

May 2021
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Manager

The implementation team from Philips is great, and the product is very easy to use.

May 2021
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Manager

There are two support organizations for Vue PACS. There is one in Israel and one in the United...

May 2021
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Manager

Philips is very proactive. We have talked to the higher-ups in the company; we have good engagement...

May 2021
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Manager

Every time we call support, we are told that we have to place a ticket via email. It may be one hour...

Apr 2021
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Manager

I like the ease of use of the PACS and the connectivity between my EMR and the PACS. Everything is...

Apr 2021
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Manager

The biggest challenge we have had is the system locking up when the radiologists are trying to...

Apr 2021
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VP/Other Executive

The system is pretty intuitive to use. We have providers who are utilizing the system, and we got...

Apr 2021
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VP/Other Executive

Things with Philips are not as great as they had been with Carestream. Carestream was a lot more...

Apr 2021
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Manager

We haven't had any problems with Vue PACS. Philips has been good at keeping all of their promises...

Mar 2021
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Manager

Whether the vendor nickel-and-dimes probably depends on the contract that their customers have with...

Mar 2021
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Manager

Philips provides training for Vue PACS, and that training is very user friendly. All of my providers...

Mar 2021
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Manager

Vue PACS is definitely more reactive than proactive. The vendor responds to us very quickly, but I...

Mar 2021
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Manager

Vue PACS' dictation software is not easy to use. That is definitely a pain point for our providers.

Mar 2021
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Manager

The system is instantaneous and easy to use. We had a new doctor recently that had never used the...

Mar 2021
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Manager

If I have questions, I can shoot the vendor an email, and someone will answer. The support people...

Mar 2021
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Manager

The system works really well and lives up to its hype. I just don't like that we have to log in and...

Mar 2021
||
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Analyst/Coordinator

The vendor is unspeakably good on the imaging side, and now they own other systems through...

Mar 2021
||
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Analyst/Coordinator

Every single person who works for Philips works toward expanding the company and their reputation....

Mar 2021
||
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Manager

The product is easy to use. The support has been great. Even in the last year with COVID-19 and...

Feb 2021
||
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Director

The system is not hard to use. Some users are really intuitive, and some others are not intuitive....

Feb 2021
||
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Director

The vendor is able to meet our needs in terms of outcomes. The product is certainly a good product....

Feb 2021
||
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Director

The vendor could be a little bit more proactive in terms of service and support. When we need...

Feb 2021
||
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Director

I would probably be right in the middle of the road when it comes to recommending the product to...

Feb 2021
||
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Director

We have been a Philips customer for many years. We have grown along with them over the years. We...

Feb 2021
||
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Director

We are in the process of looking for a new PACS vendor. Personally, I probably wouldn’t buy Philips'...

Feb 2021
||
(0)
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Director

For the most part, the vendor has kept all their promises. We have had a few instances where we...

Feb 2021
||
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Director

I don't know what Philips has in store for the future, but I am a little concerned about the level...

Jan 2021
||
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Director

I don't mean to say anything negative about Carestream or Philips, but because we have had their...

Jan 2021
||
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Director

The functionality is working and has been reliable. I am not having any technical issues, so the...

Jan 2021
||
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Director

We have a pretty exclusive contract with Philips, so they can't really nickel-and-dime us for...

Jan 2021
||
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Director

The ease of use is the biggest strength of the system. It is just very user friendly. The system...

Jan 2021
||
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Director

Philips' advanced applications that are embedded in the PACS, such as vessel analysis and coronary...

Jan 2021
||
(0)
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Manager

Philips recently took over the system. So far, things have been good, and the transition has been...

Jan 2021
||
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Manager

Right now, we don't really have ongoing training, but the application historically has been very...

Jan 2021
||
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Manager

I would like the ability to transfer images electronically rather than through a CD. Maybe the...

Jan 2021
||
(0)
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Director

I would buy the PACS again. I am happy with it. Philips has good customer support, and the system is...

Jan 2021
||
(0)
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Director

In terms of our long-term plans, the vendor has a goal for us to upgrade to the cloud version, which...

Jan 2021
||
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Director

Philips has a good support system. The support people are very responsive and good about getting...

Jan 2021
||
(0)
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Director

I think the PACS is fairly easy to use. I do not have any experience with the vendor having to...

Jan 2021
||
(0)
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Director

Executive involvement would probably be more appropriate for our corporate division. I know that the...

Jan 2021
||
(0)
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Manager

We really like that Vue PACS is fully integrated with our EMR. Physicians can look up patient stats...

Jan 2021
||
(0)
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Manager

Philips has been very engaged with getting our PACS engineers up to speed with high-end training....

Jan 2021
||
(0)
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Manager

Some aspects of Philips' service could be better. We call people in another country for service, and...

Jan 2021
||
(0)
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CIO

Vue PACS does what Philips promised it would do, so I cannot complain. Philips is watching over us...

Dec 2020
||
(0)
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CIO

The end users very frequently have password problems. The account and password management is poor,...

Dec 2020
||
(0)
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Director

Had I known that Carestream was going to get bought out by Philips, I wouldn’t have purchased the...

Dec 2020
||
(0)
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Director

We haven’t had any significant upgrades. The installation went okay in terms of PACS standards, but...

Dec 2020
||
(0)
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Director

Philips is so big that they don’t even know what they have out in the field. It is almost like they...

Dec 2020
||
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Manager

The vendor has been awesome through the COVID-19 crisis. The support is phenomenal. The support...

Dec 2020
||
(0)
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Manager

I never have issues with ongoing support. In terms of Philips supporting us through the pandemic,...

Nov 2020
||
(0)
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Manager

Everything Philips charges for is in our contract. We have only had issues once or twice regarding...

Nov 2020
||
(0)
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Manager

There is always room for improvement as far as the vendor’s implementation services go. Philips...

Nov 2020
||
(0)
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Manager

The product does everything we ask it to do with a little push. As far as supporting integration...

Nov 2020
||
(0)
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Manager

It is yet to be determined whether Philips will be part of our long-term plans. That depends on...

Nov 2020
||
(0)
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Analyst/Coordinator

Philips is reasonable with the price, but I don't know of any vendor that doesn't nickel-and-dime. I...

Nov 2020
||
(0)
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Analyst/Coordinator

The communication between the sales team and the implementation team wasn't as good as it could have...

Nov 2020
||
(0)
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Analyst/Coordinator

The solution is very user friendly, and the interface is aesthetically pleasing. Vue PACS makes...

Nov 2020
||
(0)
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Manager

We have gotten some charges for professional service requests, but I would say that the vendor...

Nov 2020
||
(0)
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Manager

We have had application people on-site, and the vendor's application support just isn't as good....

Nov 2020
||
(0)
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Manager

Philips puts out a valiant effort to support our integration and interoperability goals. I wish that...

Nov 2020
||
(0)
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Manager

The ongoing phone support and web support have definitely improved since Philips took over in terms...

Nov 2020
||
(0)
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Manager

We do get our money’s worth. The system still has a ridiculous price tag, but it is a good value...

Nov 2020
||
(0)
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Manager

Philips has a dedicated team of people that work well together. Since Philips has taken over, the...

Nov 2020
||
(0)
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Manager

I don't think we will be changing PACS anytime soon. I am pretty satisfied.

Nov 2020
||
(0)
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Manager

We ask for a lot when it comes to interoperability. We have our EMR, and if the images don't link...

Nov 2020
||
(0)
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Manager

The vendor hasn't had to deliver new technology, but we are upgrading all of the PACS computers in...

Nov 2020
||
(0)
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Director

Philips avoids charging for every little thing. We have recently restructured the billing process....

Nov 2020
||
(0)
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Director

The system is intuitive. I can easily train providers. The system is all encompassing and does a...

Nov 2020
||
(0)
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Director

The display protocols are difficult to tweak, so fixing that issue would be beneficial. That process...

Nov 2020
||
(0)
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Manager

Product stability is a big thing. The system, the workstations, and the server crash all the time....

Oct 2020
||
(0)
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Manager

We definitely get our money’s worth on the system. The vendor's services are relatively affordable...

Oct 2020
||
(0)
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Manager

I would not recommend the system. The vendor was great when they were on their own, but ever since...

Oct 2020
||
(0)
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Manager

The voice portion of the system is pretty poor, but the image viewing portion is good. The vendor...

Oct 2020
||
(0)
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Manager

We don't really anticipate moving away from the product. We use the system for built-in voice...

Oct 2020
||
(0)
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Manager

Philips doesn't keep their promises about the system. The system doesn't work as promoted. There are...

Oct 2020
||
(0)
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Manager

The product works really well with our integration goals. The vendor is good to work with on integration....

Oct 2020
||
(0)
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Manager

The system can be pretty tricky to learn. There is a lot to it. Once people know the product, it is...

Oct 2020
||
(0)
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Manager

We plan to move away from Vue PACS. That is an enterprise decision. I voted against it, but the rest...

Sep 2020
||
(0)
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Manager

Overall, Vue PACS is pretty easy to maintain. The image quality is excellent, and the system...

Sep 2020
||
(0)
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Manager

The system is like a hodgepodge. I think it was originally with Kodak before it even went to...

Sep 2020
||
(0)
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Manager

When we compare the quality of Carestream to a more expensive system, that is kind of where they...

Sep 2020
||
(0)
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Manager

Carestream is not very responsive or knowledgeable. Their timeliness is not great, and when we do...

Sep 2020
||
(0)
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Manager

Vue PACS does well with driving tangible outcomes. It gives us what we are looking for. The system...

Sep 2020
||
(0)
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Manager

Vue PACS is integrated within our EMR, so recurring doctors and clinicians can view the studies that...

Sep 2020
||
(0)
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Manager

What we like about Vue PACS is that it is staying up to date and current with other platforms.

Sep 2020
||
(0)
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Manager

Vue PACS is a very flexible product. We can customize it to suit our needs in any type of fashion....

Sep 2020
||
(0)
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Manager

We had issues with a go-live of Vue PACS. The functionality wasn’t working. That was primarily a...

Sep 2020
||
(0)
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Manager

We have tried to get quotes for different things from Philips that we want to move forward with....

Sep 2020
||
(0)
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Manager

There was no response from Philips on how they could help us during the COVID-19 crisis, but we...

Sep 2020
||
(0)
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VP/Other Executive

If someone had asked me last year, I would have said we would be going all in with Carestream. I...

Aug 2020
||
(0)
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VP/Other Executive

We used to be really big fans of Vue PACS when it was Carestream's system. The US team members had...

Aug 2020
||
(0)
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VP/Other Executive

My advice to Philips is to not strong-arm the team in Israel that has built the company and, in most...

Aug 2020
||
(0)
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VP/Other Executive

One of the frustrations we have seen with Philips taking over is that there is too much corporate...

Aug 2020
||
(0)
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VP/Other Executive

We have noticed a lot of nickel-and-diming with Philips, and everything has a line item. If we want...

Aug 2020
||
(0)
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VP/Other Executive

The biggest asset Philips has acquired is the people behind Algotech PACS. Those people are the...

Aug 2020
||
(0)
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VP/Other Executive

We have been impressed with Philips. When they acquired Carestream, things were a little tough...

Aug 2020
||
(0)
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VP/Other Executive

Vue PACS is working well and is stable. Our physicians like using it, and that is probably the best...

Aug 2020
||
(0)
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Manager

We like the overall functionality. The system is a little more user friendly than some of the other...

Jul 2020
||
(0)
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Manager

I would like communication about changes or just guidance on things that could be done in an easier...

Jul 2020
||
(0)
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Manager

We have used the Carestream product for several years. I don't know what has happened in the last...

Jun 2020
||
(0)
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Manager

I don't think that the product is mature or polished at all. There are a lot of inconsistencies. For...

Jun 2020
||
(0)
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Manager

If we were going to send something from our PACS to somebody else's PACS, there would be the...

Jun 2020
||
(0)
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Manager

The pop-up windows are inconsistent. When we merge patient files, the screen pops up partially off...

Jun 2020
||
(0)
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Manager

When we call or email the vendor, they respond, but they don't solve our problem. The responsiveness...

Jun 2020
||
(0)
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Manager

The vendor hasn't broken an explicit promise, but they have had much more than adequate time to fix...

Jun 2020
||
(0)
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Manager

The vendor does charge for some little things. For instance, the storage product we used was going...

Jun 2020
||
(0)
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Manager

The training wasn't bad, but it was canned, and we could have just read it out of a manual. We asked...

Jun 2020
||
(0)
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Manager

The solution is okay for end users. Our chief radiologist used to be very pro-Carestream because of...

Jun 2020
||
(0)
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CEO/President

I met all of the vendor's executives at a conference. I would give the vendor a high rating for...

Jun 2020
||
(0)
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CEO/President

With the way the system is configured for us, the radiology workflow is completely contained within...

Jun 2020
||
(0)
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CEO/President

The vendor has a new product called Care Orchestrator, but I don't think they have released it for...

Jun 2020
||
(0)
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CEO/President

When Philips acquired Carestream, Philips acquired the development team and kept that team intact. I...

Jun 2020
||
(0)
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CEO/President

There is so much going on with radiology, RIS products, and everything else. Interoperability is...

Jun 2020
||
(0)
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CEO/President

The vendor avoids charging for every little thing. We are just on a maintenance contract, so we...

Jun 2020
||
(0)
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Manager

CARESTREAM Vue PACS is easy to use. There aren't a bunch of menus and things; the system is pretty self-explanatory....

Jun 2020
||
(0)
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Manager

The service people are really good. They respond quickly and are usually able to solve the problem.

Jun 2020
||
(0)
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Manager

I think that CARESTREAM Vue PACS is a good product, but since we went to dictation, we have had a...

Jun 2020
||
(0)
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Manager

Sometimes the solution doesn’t work as well as we want it to. There are always going to be problems...

Jun 2020
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Manager

I have been using the solution for so long that it is comfortable to me. I know how to do everything...

Jun 2020
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Director

Since the acquisition, things have pretty much been the same. I haven't seen much of a difference...

Jun 2020
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Director

I like the functionality of the PACS and the ability to access and do things in the database without...

Jun 2020
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Director

I would like to see more upgrades from Philips as new things come online for the PACS. The upgrades...

Jun 2020
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Director

When the vendor brings the application person on-site for training, the training is geared...

Jun 2020
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