Vue PACS (Non-US) (Carestream)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Service and Support

The vendor's quality of support has gotten less effective and proactive. Getting into the big...

Jun 2022
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CIO

Interfacing and Integration

The Carestream PACS performance is definitely very high, and the interoperability is good too.

Jun 2022
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CIO

Functionality and Upgrades

Philips has a tendency to intervene in the system without notifying us. We see outages without being...

Jun 2022
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CIO

Interfacing and Integration

Philips is lacking integration with other vendors. The product works fine in Philips' ecosystem, but...

Jun 2022
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CIO

Relationship

We noticed a lot of people leaving the company after the acquisition of Carestream, and the quality...

Jun 2022
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CIO

Technology

Philips has an integrated portal for remote access for patients and requesting physicians. That...

Jun 2022
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Manager

Functionality and Upgrades

I like the application, including how it works and the look and feel of the user interface. There is...

Feb 2022
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Manager

Service and Support

The vendor’s support is better because they changed to Philips, and the organization is bigger and...

Feb 2022
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Manager

Interfacing and Integration

The product’s integration with the EMR was difficult. It went poorly.

Feb 2022
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Manager

Functionality and Upgrades

We have had a very good experience with the software. We have at least 99% uptime with the software....

Feb 2022
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Manager

Service and Support

When we call the support people, our call is always urgent because the PACS is most definitely a...

Feb 2022
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Manager

Relationship

The product was bought by Philips, so it is a little bit more difficult to have things done because...

Feb 2022
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Manager

Other Observations & Comments

Something that could be interesting to see is whether Philips could merge the PACS and IntelliSpace...

Feb 2022
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Manager

Service and Support

Each time that we have a problem with the modalities, we must call Philips and have something built,...

Feb 2022
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Manager

Functionality and Upgrades

We have had this product for many years, and it has so much more now than we even knew could exist....

Feb 2022
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Manager

Interfacing and Integration

With our integration issues, half of them are about the PACS, and the other half are about the other...

Feb 2022
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Manager

Functionality and Upgrades

The PACS is very complex. When a system is complex, it can do many things, but the problem is...

Feb 2022
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Manager

Functionality and Upgrades

We have some functionalities that have not done so well that we would prefer were a little bit...

Feb 2022
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Manager

Other Observations & Comments

Philips is eager to release new technologies. The vendor wants to give us new functionalities, but...

Feb 2022
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Director

ROI / Cost (care and feeding)

We have access to Philips whenever we need it. We don't feel like they charge us for every little thing....

Feb 2022
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Director

Functionality and Upgrades

As we have switched over to Vue PACS from our previous PACS, there has been a bit of a learning...

Feb 2022
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Director

Functionality and Upgrades

Vue PACS has better functionality than our previous PACS, like post-processing tools and...

Feb 2022
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Director

Relationship

We have had a few problems with the vendor's support over the last year, but the support has gotten...

Feb 2022
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Director

Technology

Philips has failed to keep their promises when it comes to releasing new technology in accordance...

Feb 2022
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Director

Relationship

The system is reasonable, but it is not supported well. I don't think the vendor's other larger...

Jan 2022
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Director

Technology

We have a lot of problems with Carestream, given that we have relatively small sites. Carestream...

Jan 2022
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Director

Interfacing and Integration

Carestream's PACS doesn’t integrate particularly well with our VNA. The PACS should integrate, and...

Jan 2022
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Director

Service and Support

Philips has some very good, diligent people on their team, but there are just not enough of them. We...

Jan 2022
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Director

ROI / Cost (care and feeding)

Carestream's PACS is a very well-priced system compared to other systems, but because of the...

Jan 2022
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Director

Future Outlook

If we were to stay with Carestream, we would have to assume that they would fix some very...

Jan 2022
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Director

Functionality and Upgrades

The managers at Philips have good intentions, but when they try to fix complex technical problems,...

Jan 2022
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Physician

Functionality and Upgrades

I can't say that the system's user interface is the most intuitive user interface out there, but it...

Jan 2022
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Physician

Functionality and Upgrades

I don't find the system to be particularly intuitive. If I want to do something that I don't...

Jan 2022
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Director

ROI / Cost (care and feeding)

We have a lot of leverage when we are in a project, and the vendor really wants to perform. They...

Jan 2022
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CIO

Relationship

We saw a change in the relationship with Carestream after the acquisition by Philips. They seem to...

Jan 2022
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CIO

ROI / Cost (care and feeding)

We are quite satisfied with Philips. They have very competent, skilled people. Our radiologists and...

Jan 2022
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CIO

Functionality and Upgrades

In collaboration with Vue PACS, Vue Motion is a powerful, zero-footprint viewer that is easy to set...

Jan 2022
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CIO

Relationship

Philips needs to improve the dissemination of information for certain situations and make sure the...

Jan 2022
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CIO

Relationship

When we first start working with another vendor, we have to take Philips by the hand and ask them to...

Jan 2022
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CIO

Interfacing and Integration

In the part of Vue PACS where the radiologists dictate the results, Philips is a little behind in...

Jan 2022
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Manager

Future Outlook

We are still transitioning from Carestream to Philips. Both the Carestream and Philips sides of the...

Jan 2022
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Manager

Functionality and Upgrades

There are quite a lot of enhanced tools within the system. I don’t know of any other PACS that has...

Jan 2022
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Manager

Service and Support

When issues arise, the vendor is very active in terms of escalation and moving things up to research...

Jan 2022
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Manager

Functionality and Upgrades

I would be lying if I said there weren’t any improvements needed in the system. We have experienced...

Jan 2022
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Director

Functionality and Upgrades

We are in a transition period with the product. That is a little bit difficult. As far as the...

Jan 2022
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Director

Interfacing and Integration

In the long term, the vendor's road map is very transparent. We can integrate the solution with a...

Jan 2022
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Director

Interfacing and Integration

I would like the vendor to focus on making a more PACS-driven workflow for radiologists. I would...

Jan 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose to go with the vendor because of the cost benefits of their system on the commercial side....

Jan 2022
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Physician

Functionality and Upgrades

When we look at an exam in the system, the latest examinations always load together. That takes less...

Jan 2022
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Physician

Functionality and Upgrades

The system is easy to work with and stable. It takes less than an hour to learn how to work the...

Jan 2022
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Physician

Relationship

Philips acquired the product, and we lost the personalized service. The personal touch is gone...

Jan 2022
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Physician

Service and Support

The vendor has a local team, but we have seen that they are less committed than they used to be. We...

Jan 2022
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Physician

Interfacing and Integration

The system is integrated. It is easy to see images, and specialists have a single login. We click on...

Jan 2022
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Physician

Relationship

I work with people from the vendor, but we don't see the top level of people. We only see the people...

Jan 2022
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Physician

ROI / Cost (care and feeding)

We are very satisfied with the system. There is very little downtime. All the features in the system...

Jan 2022
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CMIO

Functionality and Upgrades

The upgrades are difficult. Things with the departments and Carestream have been slightly complex,...

Oct 2021
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CMIO

Functionality and Upgrades

The training was absolutely fine. The system is pretty straightforward to use. If someone is a...

Oct 2021
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CMIO

Other Observations & Comments

We don't have any plans to replace the product, but when we come out of the contract, we will...

Oct 2021
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