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Vue PACS (Non-US) (Carestream) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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User Commentary

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Manager

I have experience with other PACS solutions, and now that Philips joined Carestream, their system is...

Jul 2021
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Manager

Because of the way some hospitals are set up in our area, there is difficulty in joining one PACS to...

Jul 2021
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Manager

Over the years, Carestream's support hasn't been very good, but they have done their best. The...

Jun 2021
||
(0)
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CIO

The Philips-Carestream acquisition had a huge impact on our operation. There was a shortage of...

May 2021
||
(0)
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CIO

I didn't feel a great commitment to the region. The training and knowledge were not strong. Our...

May 2021
||
(0)
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CIO

Philips has local level-one and level-two support, but beyond that, the support goes outside of the...

May 2021
||
(0)
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CIO

Philips is a big company with a lot of bureaucracy, so it is easy to escalate things. That gives us...

May 2021
||
(0)
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Director

We have a very strong relationship with both Philips and Carestream, and that has been proven over...

May 2021
||
(0)
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Director

Carestream had one of the best PACS. Everyone buys their PACS feeling like is the best fit for their...

May 2021
||
(0)
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Director

Because Carestream was smaller, and we were a primary customer, we got a lot of quick support....

May 2021
||
(0)
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Manager

If we have an urgent issue with Vue PACS that we have to solve quickly, Philips' response is the...

May 2021
||
(0)
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Manager

We have some issues in training with Vue PACS. We have to train the doctors for some advanced...

May 2021
||
(0)
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Manager

We were very happy with Carestream for the most part. Changing over to the Philips was a little bit...

May 2021
||
(0)
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Manager

Philips has done some speed enhancements. We are fairly self-sufficient. If we have downtime,...

May 2021
||
(0)
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Manager

One of the things that Vue PACS is really good with is interfaces. We have a lot of third-party...

May 2021
||
(0)
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Manager

One of the negatives that I have with Philips right now is the time it takes to get things done. If...

May 2021
||
(0)
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Manager

I don't know that there is that much ongoing training. Philips trained us, and now when we ask...

May 2021
||
(0)
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Manager

We do get feedback from Philips if they notice things like our level of storage. They check our...

May 2021
||
(0)
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Director

Philips is supplying a reasonably robust product. The users like it. We have had the system for a...

Apr 2021
||
(0)
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Director

The product is good. It is a flexible product. There is a lot of configuration, and there are a lot...

Apr 2021
||
(0)
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Director

The support is not good. The issue we are facing is that there aren’t enough people working at...

Apr 2021
||
(0)
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Director

Philips’ local staff has been really helpful for us. We have not had any issues with them. I have...

Apr 2021
||
(0)
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Director

I have never been affected when updates have happened. I have never had an aborted one, and I don't...

Apr 2021
||
(0)
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CIO

Vue PACS is very easy to integrate. Patients can get their images from any of our locations that use...

Apr 2021
||
(0)
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CIO

Our contract with Philips was clear. There was an implementation delay on our end. During that...

Apr 2021
||
(0)
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CIO

Vue PACS is very useful and easy to use. I have recommended this system to others many times.

Apr 2021
||
(0)
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CIO

Philips cooperates with us. We have a good relationship with their management. The vendor helps us...

Apr 2021
||
(0)
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CMIO

Carestream had a small implementation, but the training was good. We hardly had to do any training....

Mar 2021
||
(0)
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CMIO

Carestream's system is doing fine. Nothing is perfect. The usability is good, and the system...

Mar 2021
||
(0)
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CMIO

I don't expect our satisfaction to change based on what I have seen. By and large, the vendor keeps...

Mar 2021
||
(0)
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CIO

A lot of others in our region were on the Carestream system. One reason we went with the system was...

Mar 2021
||
(0)
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CIO

We probably haven't had anything other than just normal issues. Normally, suppliers are quite...

Mar 2021
||
(0)
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CIO

Philips is in a really good place right now. Our entire region is converging on this solution. The...

Mar 2021
||
(0)
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Director

Entities above us are looking at maybe having a single solution for all of their facilities. Vue...

Mar 2021
||
(0)
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Director

Philips keeps their promises. The turnaround time sometimes is a little slow, and things come often...

Mar 2021
||
(0)
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Director

I am not intimate with the IT department, so I am sure there are some things that we aren’t charged...

Mar 2021
||
(0)
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Director

We get what we paid for with the product. The product is high quality in the way it is built. We are...

Mar 2021
||
(0)
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Director

The support from Philips takes so much time because the vendor has a slow response time with ongoing...

Mar 2021
||
(0)
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Director

With Philips, I don’t see us as the customer being supported in our needs. Healthcare works...

Mar 2021
||
(0)
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Director

We had a high level of executive input before Philips took over Carestream. I don’t know how the...

Mar 2021
||
(0)
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Director

The vendor was very good during our implementation. I was very happy. Historically, the vendor's...

Mar 2021
||
(0)
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Director

We haven't had any ongoing training from Philips. They do offer training online, but we have to...

Mar 2021
||
(0)
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Director

Vue PACS works very well. We are very happy with it. It has some advanced features that we haven't...

Mar 2021
||
(0)
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Director

From an imaging point of view, Vue PACS works well. It is a good platform. But when interfacing with...

Mar 2021
||
(0)
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Director

Our integration with Vue PACS went well. The system is interoperable, and it works well with other...

Mar 2021
||
(0)
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Director

When we have downtime issues, the vendor's turnaround time is okay. Carestream was quite proactive...

Mar 2021
||
(0)
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Director

We are happy enough with Vue PACS. We plan to keep renewing our contract with Philips. Maybe someday...

Mar 2021
||
(0)
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CIO

Nothing major has changed with the vendor's position in terms of service and in terms of their...

Mar 2021
||
(0)
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CIO

There is some room for improvement here and there. I don’t like that the vendor still has a stiff...

Mar 2021
||
(0)
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Manager

There is a large upgrade with Philips. Our future satisfaction is going to really come down to how...

Feb 2021
||
(0)
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Manager

The initial training sessions that we had were many years ago. I know we had some hiccups with the...

Feb 2021
||
(0)
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Manager

The platform has been very stable, functional, and reliable for a long time. The perception of...

Feb 2021
||
(0)
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Director

It has been business as usual with Philips. With COVID-19, we haven't had the same types of issues...

Feb 2021
||
(0)
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Director

When we are calling in to get support, things get a little convoluted because we have to go through...

Feb 2021
||
(0)
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Director

Most of the issues probably come from our IT side or Philips' IT side. Philips' version of Internet...

Feb 2021
||
(0)
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CIO

We have no complaints about Vue PACS. The product is very consistent and is pretty good at what it does....

Feb 2021
||
(0)
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CIO

I haven't used the implementation services from Philips, but the system was deployed well. We are...

Feb 2021
||
(0)
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VP/Other Executive

There are minimal to no updates from the vendor with regard to new functionalities and functions of...

Jan 2021
||
(0)
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VP/Other Executive

The product is the vendor's main strength. The product is user friendly, easy to navigate, and...

Jan 2021
||
(0)
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VP/Other Executive

The vendor's attentiveness to their client's requests and their follow-through has to be enhanced....

Jan 2021
||
(0)
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Director

The images are very available for other clinicians in Vue PACS. They can view them directly from the...

Jan 2021
||
(0)
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Director

Philips did excellent with our most recent upgrade. They worked all day and night and did not...

Jan 2021
||
(0)
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Director

I personally know an executive who is very involved in every big factor. Carestream was not a huge...

Jan 2021
||
(0)
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Director

In terms of the integration of features or tools that Philips is developing since they bought...

Jan 2021
||
(0)
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Manager

Carestream has excellent functionality. However, they force us to upgrade to newer versions when we...

Jan 2021
||
(0)
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Manager

We like the fact that we can work directly with Philips and that we don't have to go through a...

Jan 2021
||
(0)
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Manager

We don't like the cost of the solution. The pricing has gotten worse since the solution was acquired...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

We haven’t had any problems with the system. We know there have been a couple of upgrades to the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are an advanced user of Vue PACS, and we are pretty happy with it. It is a solid product that was...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

We haven't seen much of an impact since the Philips acquisition. The legacy Philips customers are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We really like the excellent functionality in Vue PACS.

Jan 2021
||
(0)
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Physician

We are forced to upgrade to newer versions, and we are offered very little compared to the current...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vue PACS works excellently. It is important to share and obtain images from other sites, and the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration piece has been the biggest challenge. Philips and our EMR vendor have a lot of work...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips is awesome. They are a great company to deal with. It was natural for them to take over Vue...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips is very proactive and keeps in touch with us. When Vue PACS doesn't work, Philips hears...

Jan 2021
||
(0)
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Manager

We know exactly what is chargeable. We never have any questions about it, and neither does Philips....

Jan 2021
||
(0)
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 or  to see details.

Manager

Our current product is good. I am hoping that the new product will be even better. There are some...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The auditing possibilities are really minimal and cumbersome to work with. In every center, the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I came from using a couple of other systems and was then introduced to Carestream's PACS. I was...

Jan 2021
||
(0)
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 or  to see details.

Physician

The service is distributed across our region and is connected to a central hub. The service is...

Jan 2021
||
(0)
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Physician

My thoughts on the acquisition are really positive. I felt that sometimes Carestream didn't have...

Jan 2021
||
(0)
 Thank you  Helpful

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Physician

The uncertainty is around the service. I would love to see the sales and service match the product...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The PACS is definitely part of our long-term plans. Generally, Carestream's products are excellent....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor doesn't give us training for the PACS. I am a bit of a technical person; I like playing...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The PACS doesn't really integrate with many products. It integrates with our reporting system and...

Jan 2021
||
(0)
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Physician

I would drop the score slightly for product functionality because of the modality workstations....

Jan 2021
||
(0)
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Manager

What I like about the system is that it is good for logging. The log files are really easy for a...

Jan 2021
||
(0)
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Manager

Carestream has been a little bit more distracted with managing the transition to Philips rather than...

Jan 2021
||
(0)
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Manager

Support has dropped a little since the transition to Philips, but I still trust the people that I...

Jan 2021
||
(0)
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 or  to see details.

Manager

We have been happy with the Carestream solution. From our team's perspective, we would absolutely...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When the system works, it is a great PACS. The issue is that the current version is prone to failure...

Jan 2021
||
(0)
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Physician

We have not noticed the transition from Carestream to Philips. It hasn't impacted us.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I really like Carestream's near-perfect support of our image workflow. There is a deep and efficient...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Carestream's mammography tools are sometimes unreliable, but Carestream is working on that issue.

Jan 2021
||
(0)
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Physician

When Carestream transitioned to Philips, all responsible people remained responsible and responsive....

Jan 2021
||
(0)
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 or  to see details.

Physician

We would love to see deep integration of IntelliSpace Portal with Vue PACS. We want Philips to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The Carestream PACS is definitely part of our long-term plans. The system works without issues. We...

Dec 2020
||
(0)
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 or  to see details.

Physician

We don’t have much to do with Philips as a company because the Carestream PACS just works. We have...

Dec 2020
||
(0)
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 or  to see details.

Physician

We don’t have any integration issues with the Carestream PACS. We can launch the PACS from within...

Dec 2020
||
(0)
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 or  to see details.

Physician

Using the solution has gone very well. What Philips has provided is very good. I can do everything...

Dec 2020
||
(0)
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 or  to see details.

Physician

I think the transition to Philips owning Carestream was very smooth. We did see some changes in the...

Dec 2020
||
(0)
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Physician

Previously, a new program was being built, but Philips stopped that project. They say they are...

Dec 2020
||
(0)
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Physician

We are happy that we stuck with Carestream when we had an opportunity to switch. We are even happy...

Dec 2020
||
(0)
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Physician

I have talked to a lot of Philips developers, and they have a lot of nice innovations that I want to...

Dec 2020
||
(0)
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Physician

The improvement I want from Philips in the next year is full integration. I want them to make the...

Dec 2020
||
(0)
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CIO

I have seen a transition with the purchase of Philips. That is why I am sort of hesitating with...

Dec 2020
||
(0)
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CIO

Interoperability means more than the modalities plugging into Philips' products. But as far as other...

Dec 2020
||
(0)
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Analyst/Coordinator

The level of service has gone down a lot. The product is very good, but the maintenance services...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Vue PACS is better and more intuitive than another system we use. Most of the time, we don't have...

Dec 2020
||
(0)
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Analyst/Coordinator

When the vendor charges us, they charge a lot, but they don't often charge us.

Dec 2020
||
(0)
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CIO

We are starting to have conversations to migrate everything from Carestream to the cloud if...

Oct 2020
||
(0)
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 or  to see details.

CIO

Philips doesn’t nickel-and-dime. Every time we have an extra cost, it is for something that we have...

Oct 2020
||
(0)
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 or  to see details.

CIO

The training we get for Vue PACS is good. Now the situation is a whole different ball game because...

Oct 2020
||
(0)
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CIO

The integration of Vue PACS is impeccable. It is a mature product.

Oct 2020
||
(0)
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CIO

Carestream is pretty consistent when it comes to meeting our needs. Their executives are very easy...

Oct 2020
||
(0)
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 or  to see details.

CIO

If Philips wants to aggressively reach other markets, they need to find local partners to keep their...

Oct 2020
||
(0)
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Director

I love the overall integration of our PACS. Vue PACS fully integrates with our core EMR, and the...

Oct 2020
||
(0)
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Director

We recently migrated to a new version of our PACS. During the implementation, we worked well with...

Oct 2020
||
(0)
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Director

We had a small problem with our PACS. When we requested support for a particular ticket, it took...

Oct 2020
||
(0)
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Manager

Our imaging volume dropped by about 30% as a result of the overall global health crisis caused by COVID-19....

Oct 2020
||
(0)
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 or  to see details.

Manager

Vue PACS is a system in which the personalization and integration is a bit challenging. Things...

Oct 2020
||
(0)
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 or  to see details.

Manager

We did not see a huge impact in terms of the Philips acquisition of Carestream. The transition was...

Oct 2020
||
(0)
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CIO

We have very little contact with Philips. Philips is very wide reaching. When they acquired the...

Sep 2020
||
(0)
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CIO

Carestream has stayed the same after being acquired by Philips, though their contact is now weaker....

Sep 2020
||
(0)
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CIO

We have a new resource or business in teleradiology where we use another solution. We decided not to...

Sep 2020
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(0)
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CIO

The vendor does charge us for every little thing. In the past, whenever we wanted to do any...

Sep 2020
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Manager

Philips constantly has this pessimistic engineer on site.

Aug 2020
||
(0)
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Manager

Philips responds to our support tickets within a few days or sooner. In terms of responsiveness and...

Aug 2020
||
(0)
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Manager

Philips is very relaxed in their technical structure in that we can put anything that the users...

Aug 2020
||
(0)
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Manager

Philips conformance is so loose that they are able to change things quickly without much effort....

Aug 2020
||
(0)
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Manager

Vue PACS is a bit more complex for the end users, but they are just so happy to have anything.

Aug 2020
||
(0)
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CIO

The PACS works as the vendor said it would. I like the overall product stability, and our end-user...

Aug 2020
||
(0)
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CIO

The vendor needs to be more proactive and improve their technical support. The vendor is retroactive...

Aug 2020
||
(0)
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CIO

Every conversation that we have with the vendor is a sales pitch, and they want to charge us for...

Aug 2020
||
(0)
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Director

My concern is that the vendor might revert back to where they were. We have seen an improvement in...

Jul 2020
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Director

The product is well liked by radiologists, so the end-user experience is good, but the customer...

Jul 2020
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