Vue PACS (Non-US) (Carestream) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 7:40:31 PM and Model.EvProductId = 36192

Commentary Summary

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User Commentary

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Manager

Service and Support

Philips constantly has this pessimistic engineer on site.

Aug 2020
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Manager

Service and Support

Philips responds to our support tickets within a few days or sooner. In terms of responsiveness and...

Aug 2020
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Manager

Functionality and Upgrades

Philips is very relaxed in their technical structure in that we can put anything that the users...

Aug 2020
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Manager

Functionality and Upgrades

Philips conformance is so loose that they are able to change things quickly without much effort....

Aug 2020
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Manager

Functionality and Upgrades

Vue PACS is a bit more complex for the end users, but they are just so happy to have anything.

Aug 2020
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CIO

Functionality and Upgrades

The PACS works as the vendor said it would. I like the overall product stability, and our end-user...

Aug 2020
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CIO

Relationship

The vendor needs to be more proactive and improve their technical support. The vendor is retroactive...

Aug 2020
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CIO

Relationship

Every conversation that we have with the vendor is a sales pitch, and they want to charge us for...

Aug 2020
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Director

Other Observations & Comments

My concern is that the vendor might revert back to where they were. We have seen an improvement in...

Jul 2020
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Director

Service and Support

The product is well liked by radiologists, so the end-user experience is good, but the customer...

Jul 2020
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Director

Service and Support

The product is easy to use. The interface is intuitive. The support is very good. The people are...

Jul 2020
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CIO

Service and Support

Not much has changed with Carestream during the COVID-19 crisis. Their service hasn’t changed at...

Jul 2020
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CIO

Relationship

I like the stability of Vue PACS. The relationship we have with Philips is good. We have contact...

Jul 2020
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CIO

Functionality and Upgrades

Our overall business volume for studies dropped by about 70% when the global pandemic hit our...

Jun 2020
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CIO

Service and Support

The overall support takes a bit longer than it did before the acquisition and before the global pandemic....

Jun 2020
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CIO

Interfacing and Integration

The biggest weakness is the current interface. I don't know whether the vendor will work on that...

Jun 2020
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CIO

ROI / Cost (care and feeding)

The vendor is quite specific about the cost. They do not nickel-and-dime. Every action is in our...

Jun 2020
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CIO

Functionality and Upgrades

CARESTREAM Vue PACS is very focused on the essence of a PACS. It archives and communicates the...

Jun 2020
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CIO

Future Outlook

We have some organizations that used this product and did not want to move away from it. They were...

Jun 2020
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Manager

Functionality and Upgrades

We embarked on a major change and project, so we assessed Philips' products and what we had. We had...

Jun 2020
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Manager

Functionality and Upgrades

We saw major changes during our last upgrade cycle. There were bug fixes and patches in the upgrade,...

Jun 2020
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Manager

Other Observations & Comments

We were very concerned with the acquisition of Carestream at first because there are usually only a...

Jun 2020
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Manager

Future Outlook

We are in a position where there is a central body that manages what products we use, and I can see...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Philips avoids charging us for every little thing. We definitely have a mutual benefit. They don’t...

Jun 2020
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Manager

Interfacing and Integration

Integration and interoperability are a strength of Philips. Integration with the product has been good....

Jun 2020
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Manager

Service and Support

Philips' phone and web support are in transition at the moment. They have sort of dabbled in the...

Jun 2020
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CIO

Future Outlook

The biggest issue that I have with Carestream is that we don't have a strategy with them. It is hard...

Jun 2020
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CIO

ROI / Cost (care and feeding)

The diagnostic industry in our country is collapsing financially. Due to the global pandemic of...

Jun 2020
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CIO

Service and Support

I wouldn't buy Carestream's product again. They don't have a strong strategic focus, and they only...

Jun 2020
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Manager

Service and Support

The vendor's support has not changed at all during the COVID-19 crisis. I have not noticed a difference....

Jun 2020
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Manager

Other Observations & Comments

The vendor does not charge for every little thing, but they do have to make money. Sometimes we feel...

Jun 2020
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Manager

Functionality and Upgrades

I am hoping my satisfaction goes up a year from now because of the upgrade we are getting on the...

Jun 2020
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Manager

Service and Support

We really like the product. It is user friendly and stable. The people I have worked with at the...

Jun 2020
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Physician

Relationship

Carestream is a good company, and they are genuinely interested in sharing the road map to help us...

May 2020
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Physician

Relationship

The vendor is keeping their promises to us and is not charging us for every little thing. As a...

May 2020
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Physician

Future Outlook

I like that the Carestream acquisition by Philips was done on a global scale and not on a regional...

May 2020
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Physician

Interfacing and Integration

One important point of improvement for the vendor is their overall integration. Their software is...

May 2020
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Physician

Functionality and Upgrades

I really like the product. It is a good solution and allows a lot of things so that our team can...

May 2020
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CIO

Relationship

We find it difficult to take new features from the product. We want to make structured reports and...

May 2020
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CIO

Future Outlook

We are not looking to replace the product anytime soon. We used a third-party vendor a few years...

May 2020
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CIO

Service and Support

We would buy the product again. We don’t have a lot to choose from, but Philips stands because of...

May 2020
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CIO

Other Observations & Comments

The vendor generally keeps their promises. We are wanting to expand our options. The vendor is...

May 2020
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CIO

Other Observations & Comments

We have a good contract. The vendor only charges for new features, and they are expensive.

May 2020
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CIO

Implementation and Training

Upgrading all the projects is hard to do because of the time it takes to put the people to work....

May 2020
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CIO

Other Observations & Comments

I expect things to remain the same over the next year. My overall satisfaction has remained the same...

May 2020
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Manager

Service and Support

The vendor fulfills all our requests. Every time we have a problem, they fix it quickly. The support...

May 2020
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Manager

Interfacing and Integration

We have a problem with the integration engine between our two systems. The engine needs to be...

May 2020
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Manager

Future Outlook

I forecast that my overall satisfaction will be high. After the upgrades, everything will be fine.

May 2020
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Manager

Functionality and Upgrades

The solution is easy to use, we don't have any complaints. The solution works as the vendor...

May 2020
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Director

Functionality and Upgrades

We try to avoid unnecessary upgrades because that takes extra resources and puts extra strain on the...

Apr 2020
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Director

Future Outlook

We are planning to install some features from another PACS into CARESTREAM Vue PACS that will let us...

Apr 2020
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Director

Interfacing and Integration

CARESTREAM Vue PACS is definitely a very good product. We have managed to achieve very nice...

Apr 2020
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Director

Functionality and Upgrades

We are very satisfied with CARESTREAM Vue PACS and are not considering replacing the product at all.

Apr 2020
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Director

Service and Support

We haven’t noticed any difference in the system with the transition to Philips. The same people are...

Apr 2020
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Director

Functionality and Upgrades

We have had CARESTREAM Vue PACS for years, and we are extremely happy. We would like to see our road...

Apr 2020
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Director

Relationship

No vendor in the world keeps all of their promises, but Carestream keeps most of them. The...

Apr 2020
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CIO

Functionality and Upgrades

In the past, we have experienced some performance issues with Carestream's system, and the vendor...

Feb 2020
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CIO

Service and Support

In the beginning, it was really tough to get the vendor's support. Unresponsiveness was an issue....

Feb 2020
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CIO

Future Outlook

We have signed with Phillips, and we will continue to work with them in the area of healthcare...

Feb 2020
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CIO

Future Outlook

The vendor positions themselves as being quite forward looking. They did PACS reporting, and if...

Feb 2020
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CIO

Relationship

I haven't seen any vendor that keeps all their promises to customers, but overall, Carestream is...

Feb 2020
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CIO

ROI / Cost (care and feeding)

Carestream avoids unexpected costs and is quite fair. The vendor has gone out of their way to...

Feb 2020
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CIO

Functionality and Upgrades

With the merger, I have seen some changes. Previously, my satisfaction was much higher. The vendor...

Feb 2020
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CIO

Relationship

We as customers have to drive the vendor by telling the vendor what we need, what the big picture...

Feb 2020
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CIO

ROI / Cost (care and feeding)

I feel like Carestream has a tendency to charge us every time we make a request. They always want to...

Feb 2020
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CIO

Other Observations & Comments

Carestream is a very recent vendor. Of course, the institution takes some blame because of the lack...

Feb 2020
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CIO

Future Outlook

Our implementation is recent, so I would even say that I was a little unfair on this evaluation of...

Feb 2020
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CIO

Other Observations & Comments

We have a positive expectation about the acquisition of Carestream by Philips because the platform...

Feb 2020
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CIO

Technology

I want Carestream to understand their strategy better, set goals for the next few years, and work on...

Feb 2020
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Manager

Service and Support

We can even get support from Carestream over the weekend or on a holiday, so we are very happy with...

Jan 2020
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Manager

Functionality and Upgrades

Overall, we are happy. CARESTREAM Vue PACS is smooth and quick. The only issue is that our staff...

Jan 2020
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Manager

Relationship

Carestream is moving everything to Philips. We didn’t change anything, so we have the same PACS....

Jan 2020
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Manager

Functionality and Upgrades

We rate the quality of the product high. Sometimes the system is slow, but that is not that big of...

Jan 2020
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Manager

Functionality and Upgrades

When some of our residents use the old system, they say that it is easy to use and easy to learn...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Carestream charges when they have to do an integration, but we do not feel nickel-and-dimed by them.

Jan 2020
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Manager

Implementation and Training

When I came onboard, Carestream didn’t give me training. They promised me that they will give me...

Jan 2020
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Manager

Interfacing and Integration

As a PACS application, the integration is very good. However, we have minor issues with the...

Jan 2020
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Manager

Functionality and Upgrades

The system is slow every so often, and that could be because the workstations need to be upgraded.

Jan 2020
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Manager

Relationship

We have been with Carestream for a while, and we discuss things with them differently. We don't work...

Jan 2020
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Manager

Relationship

Things with Carestream have been going downhill for a while, even with the Philips acquisition. The...

Jan 2020
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Manager

Relationship

We have to engage Carestream's executives for them to become involved, so Carestream is in the...

Jan 2020
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Manager

Functionality and Upgrades

Regarding driving tangible outcomes, we really have to fight Carestream tooth and nail to get...

Jan 2020
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Manager

Functionality and Upgrades

The thing I like most about CARESTREAM Vue PACS is the same thing that comes back to get us, and...

Jan 2020
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Manager

Service and Support

Carestream needs to reply to tickets and emails, and they need to keep their promises of a follow-up...

Jan 2020
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Manager

Relationship

Since the acquisition, Carestream has been more absent. It has been slightly harder to escalate...

Jan 2020