Vue PACS (Non-US) (Carestream)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Philips' support is good and very fast. The knowledge and structure that the support team has are...

Apr 2022
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Manager

Our relationship with Carestream used to be better than our relationship with Philips is now....

Apr 2022
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Manager

The system is very robust. Doctors really like it, and the IT department really likes the system. It...

Apr 2022
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Manager

Philips was the victim of some hack attacks, and they had to rebuild everything. The quality of...

Apr 2022
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Manager

Philips has a very good specialist who helps us with application training. However, the problem with...

Apr 2022
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Manager

People complain that the system is very expensive, but it is being used all over our country. I...

Apr 2022
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Manager

Since Philips acquired the solution, it has started to not work the way it is promoted to. Vue PACS...

Apr 2022
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Manager

We need better reconstruction tools in the system. Right now, we have to use other reconstruction...

Apr 2022
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Manager

Philips' biggest opportunity for product improvement is for them to drop the Carestream product.

Mar 2022
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Manager

Philips only focuses on billable projects and regular maintenance. The cultivation of client...

Mar 2022
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Manager

Most of our sites are moving to the system. IntelliSpace PACS was more robust, and Vue PACS is not...

Mar 2022
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Physician

There were a few things we expected to see in the PACS, including the use of our medical report to...

Mar 2022
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Physician

Vendor executive involvement is going to drop Phillips’ score. The changes from their purchase...

Mar 2022
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Physician

We had an issue in the past with the storage of images. It has been a few years, but the issue has...

Mar 2022
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CIO

The migrations to new versions are a mess. We are behind, and we should have the updates, but...

Feb 2022
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CIO

I think the users are okay with the PACS. The doctors are pretty happy. The system is working, and...

Feb 2022
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CIO

Philips could improve a little in some areas, and nobody is doing anything about that. We have...

Feb 2022
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Manager

I like the application, including how it works and the look and feel of the user interface. There is...

Feb 2022
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Manager

The vendor’s support is better because they changed to Philips, and the organization is bigger and...

Feb 2022
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Manager

The product’s integration with the EMR was difficult. It went poorly.

Feb 2022
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Manager

We have had a very good experience with the software. We have at least 99% uptime with the software....

Feb 2022
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Manager

When we call the support people, our call is always urgent because the PACS is most definitely a...

Feb 2022
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Manager

The product was bought by Philips, so it is a little bit more difficult to have things done because...

Feb 2022
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Manager

Something that could be interesting to see is whether Philips could merge the PACS and IntelliSpace...

Feb 2022
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Manager

Each time that we have a problem with the modalities, we must call Philips and have something built,...

Feb 2022
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Manager

We have had this product for many years, and it has so much more now than we even knew could exist....

Feb 2022
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Manager

With our integration issues, half of them are about the PACS, and the other half are about the other...

Feb 2022
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Manager

The PACS is very complex. When a system is complex, it can do many things, but the problem is...

Feb 2022
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Manager

We have some functionalities that have not done so well that we would prefer were a little bit...

Feb 2022
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Manager

Philips is eager to release new technologies. The vendor wants to give us new functionalities, but...

Feb 2022
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Director

We have access to Philips whenever we need it. We don't feel like they charge us for every little thing....

Feb 2022
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Director

As we have switched over to Vue PACS from our previous PACS, there has been a bit of a learning...

Feb 2022
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Director

Vue PACS has better functionality than our previous PACS, like post-processing tools and...

Feb 2022
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Director

We have had a few problems with the vendor's support over the last year, but the support has gotten...

Feb 2022
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Director

Philips has failed to keep their promises when it comes to releasing new technology in accordance...

Feb 2022
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Manager

Vue PACS is a good product; it has the tools we need, and our doctors like using it. However, we are...

Jan 2022
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Director

Support is an area for Philips to improve. The response time is very slow. We had a ticket that was...

Jan 2022
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Director

The system is reasonable, but it is not supported well. I don't think the vendor's other larger...

Jan 2022
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Director

We have a lot of problems with Carestream, given that we have relatively small sites. Carestream...

Jan 2022
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Director

Carestream's PACS doesn’t integrate particularly well with our VNA. The PACS should integrate, and...

Jan 2022
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Director

Philips has some very good, diligent people on their team, but there are just not enough of them. We...

Jan 2022
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Director

Carestream's PACS is a very well-priced system compared to other systems, but because of the...

Jan 2022
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Director

If we were to stay with Carestream, we would have to assume that they would fix some very...

Jan 2022
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Director

The managers at Philips have good intentions, but when they try to fix complex technical problems,...

Jan 2022
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Physician

I can't say that the system's user interface is the most intuitive user interface out there, but it...

Jan 2022
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Physician

I don't find the system to be particularly intuitive. If I want to do something that I don't...

Jan 2022
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CIO

I have nothing bad to say about the product. The doctors love it and are loyal to it. All of the...

Jan 2022
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CIO

The time it takes Philips to reply to projects and problems is very difficult to deal with. It takes...

Jan 2022
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Director

When we open service tickets, Philips will usually look at them, but they will postpone resolving...

Jan 2022
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Director

The product seems to be very good. Philips' presentation of Carestream was great, but we started to...

Jan 2022
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Director

We have a lot of leverage when we are in a project, and the vendor really wants to perform. They...

Jan 2022
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CIO

We saw a change in the relationship with Carestream after the acquisition by Philips. They seem to...

Jan 2022
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CIO

We are quite satisfied with Philips. They have very competent, skilled people. Our radiologists and...

Jan 2022
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CIO

In collaboration with Vue PACS, Vue Motion is a powerful, zero-footprint viewer that is easy to set...

Jan 2022
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CIO

Philips needs to improve the dissemination of information for certain situations and make sure the...

Jan 2022
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CIO

When we first start working with another vendor, we have to take Philips by the hand and ask them to...

Jan 2022
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CIO

In the part of Vue PACS where the radiologists dictate the results, Philips is a little behind in...

Jan 2022
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Manager

We are still transitioning from Carestream to Philips. Both the Carestream and Philips sides of the...

Jan 2022
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Manager

There are quite a lot of enhanced tools within the system. I don’t know of any other PACS that has...

Jan 2022
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Manager

When issues arise, the vendor is very active in terms of escalation and moving things up to research...

Jan 2022
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Manager

I would be lying if I said there weren’t any improvements needed in the system. We have experienced...

Jan 2022
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Director

We are in a transition period with the product. That is a little bit difficult. As far as the...

Jan 2022
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Director

In the long term, the vendor's road map is very transparent. We can integrate the solution with a...

Jan 2022
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Director

I would like the vendor to focus on making a more PACS-driven workflow for radiologists. I would...

Jan 2022
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Director

We chose to go with the vendor because of the cost benefits of their system on the commercial side....

Jan 2022
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Analyst/Coordinator

We have had a very turbulent period with the vendor over the last year and a half as we have...

Jan 2022
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Analyst/Coordinator

Philips' road map is very long, and they take too long to execute things. For example, Philips is...

Jan 2022
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Manager

The PACS works fine and meets our general needs, and we like the overall usability and functionality....

Jan 2022
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Manager

There is a lack of attention to the client. The vendor is very distant from us, and we would like to...

Jan 2022
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Manager

The vendor’s technical support people are extremely slow to respond. For example, our service level...

Jan 2022
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Manager

I am excited about the new upgrades to enhance the product, but Philips needs to do a better job...

Jan 2022
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Physician

When we look at an exam in the system, the latest examinations always load together. That takes less...

Jan 2022
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Physician

The system is easy to work with and stable. It takes less than an hour to learn how to work the...

Jan 2022
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Physician

Philips acquired the product, and we lost the personalized service. The personal touch is gone...

Jan 2022
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Physician

The vendor has a local team, but we have seen that they are less committed than they used to be. We...

Jan 2022
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Physician

The system is integrated. It is easy to see images, and specialists have a single login. We click on...

Jan 2022
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Physician

I work with people from the vendor, but we don't see the top level of people. We only see the people...

Jan 2022
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Physician

We are very satisfied with the system. There is very little downtime. All the features in the system...

Jan 2022
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CIO

We bought Vue PACS from Carestream, and then Philips acquired them. It took us about two to three...

Jan 2022
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CIO

On the security side, my sense of Philips is that some of their systems are running Windows 7, and...

Jan 2022
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CIO

There was not much training required to use Vue PACS. There is no ongoing training with Philips;...

Jan 2022
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CIO

The problem with integration is due to the company, not the product. Philips bought Carestream's...

Jan 2022
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CIO

Philips has a vision. They are an innovative company. They are on top of things.

Jan 2022
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CIO

I would not buy Vue PACS again. It is not delivering, and forcing Philips to do what they promise is...

Jan 2022
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Manager

The product is usable and downtime is minimal. The product's greatest strength is its reliability.

Dec 2021
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Manager

Philips could do better with their response time when we have problems. We occasionally experience...

Dec 2021
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Manager

The end-user experience is pretty solid for residents, radiologists, and physicians. The users like...

Dec 2021
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Manager

From a maintenance perspective, the back end leaves a little to be desired, especially with the...

Dec 2021
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Manager

It takes some time to get the proper resources, and sometimes the resources are not familiar with...

Dec 2021
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Manager

The vendor keeps their promises, but we have to chase the vendor. Sometimes, it can be a process to...

Dec 2021
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Manager

Once in a while, the vendor says they will throw in a freebie, but it isn't really free. For the...

Dec 2021
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Manager

If we can't fix our current issues, our satisfaction will decrease, and our organization won't...

Dec 2021
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Manager

Philips has a road map with new technologies, but we are also required to put an investment toward...

Dec 2021
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Manager

From a quality perspective, the system is doing things that it shouldn't be doing. One example is...

Dec 2021
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Manager

Philips' initial onboarding training is extremely basic. I wish that Philips could have something...

Dec 2021
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Director

The implementation training is good. The product is okay.

Nov 2021
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Director

Most of the complaints I received from our end users are about Philips' post-implementation service....

Nov 2021
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Director

Because we had a discussion with Philips' team, I would expect our future satisfaction to increase....

Nov 2021
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Manager

The product has been complicated, and there has been a history of problems. We had difficulties...

Nov 2021
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Manager

When we open a case for support, it is very rare for me to get an answer on the same day. We...

Nov 2021
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Manager

We want a vendor that is proactive and not just reactive. We are always looking for innovation. We...

Nov 2021
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Manager

The version of the product we are using is the worst version. It has serious flaws in vulnerability....

Nov 2021
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Manager

We have always loved how user friendly the product is.

Oct 2021
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Manager

When the vendor went to move some data from the old version of the system to the new version, the...

Oct 2021
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Manager

Newcomers to our hospital don't get training on Vue PACS. Everyone can figure out the solution's...

Oct 2021
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Manager

The vendor's support people have always been really good. They have an online ticket queue for minor...

Oct 2021
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CIO

I would like Philips to talk about what they are going to do in the next six months or the next year...

Oct 2021
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CIO

In terms of the implementation, Philips was very responsive, and the implementation was good. They...

Oct 2021
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CIO

Philips struggled with resources. Philips had a small point of view about how the report template...

Oct 2021
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CIO

Where I am having a problem is that there is no structure for support. There is no ticketing...

Oct 2021
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CIO

Radiology is where the market has gone in terms of AI machine learning. I don't see that coming from...

Oct 2021
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Manager

Philips only charges what was agreed upon during upgrades.

Oct 2021
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Manager

Vue PACS is a very stable product; it doesn’t have issues. Philips' customer support is very good,...

Oct 2021
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Manager

Philips could be a little more practical in their processes. For example, hiring additional...

Oct 2021
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Manager

We have not received any suggestions or information about upgrades or innovations in a long time....

Oct 2021
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CIO

The solution is amazing for radiologists, technicians, and even PACS administrators.

Oct 2021
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CMIO

The upgrades are difficult. Things with the departments and Carestream have been slightly complex,...

Oct 2021
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CMIO

The training was absolutely fine. The system is pretty straightforward to use. If someone is a...

Oct 2021
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CMIO

We don't have any plans to replace the product, but when we come out of the contract, we will...

Oct 2021
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VP/Other Executive

I would like to go deeper into the solution. However, I can't find any help or training. I don't...

Sep 2021
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VP/Other Executive

We have one issue with our critical-results communication in the system. I don't know whether the...

Sep 2021
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VP/Other Executive

The vendor doesn't charge us for every little thing. They are very helpful. They don't charge us to...

Sep 2021
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VP/Other Executive

In a nutshell, the product is great. It is beautiful, but it also costs money. Third-party countries...

Sep 2021
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VP/Other Executive

Every time that we need something, the vendor adds a rule. The things that I need in the system from...

Sep 2021
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VP/Other Executive

We have a few issues with the system from an administration perspective. The biggest issues are...

Sep 2021
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Manager

I would recommend the system to others because it is simple and easy to use. If the vendor fixes the...

Sep 2021
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Manager

The vendor's pricing is fair. They charge for some things, but the majority of the time, they avoid...

Sep 2021
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Manager

I prefer the application that we used before Vue PACS. Now that we have the system, we have a...

Sep 2021
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Manager

In general, we love the product. It is good, but the vendor still needs to work on it. Vue PACS is...

Sep 2021
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Manager

I don't understand why there is no testing lab for systems before implementation, especially for...

Sep 2021
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Manager

The vendor's training is good. Our vendor representative is great, and they explain everything. They...

Sep 2021
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Manager

It takes a long time to extract a single piece of data from the system when we need to extract data...

Sep 2021
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Manager

The system is more simple than we need it to be. Everything is available, but it doesn't meet our...

Sep 2021
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Manager

If the vendor's support team can't solve an issue, then they can raise us to their tier-two, -three,...

Sep 2021
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Director

We try to keep the same PACS company for an area so we can get more support for the maintenance. We...

Sep 2021
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Director

My experience with the vendor has been excellent, so we don't plan on replacing them. They are very...

Sep 2021
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Director

The integration is okay, but the problem is that the HIS is not ready for integration. I would like...

Sep 2021
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Director

There are a lot of things Philips does for us without asking us to pay.

Sep 2021
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Director

I always like Philips’ support. When we ask for help with anything, they answer very fast and help...

Sep 2021
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Analyst/Coordinator

Vue PACS is integrated with our HIS. The product is strong in terms of options and features. We...

Sep 2021
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Analyst/Coordinator

We have certain issues that pop up every now and then with Vue PACS. That is understandable, but the...

Sep 2021
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Manager

I haven't seen a shift in the working relationship between our hospital and the vendor since...

Sep 2021
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Manager

Philips put together a plan for our implementation. However, they took more than double the time...

Sep 2021
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Manager

Philips doesn't charge us any additional charges without good justification.

Sep 2021
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(0)
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Manager

Our maintenance contract and warranty cover everything. The vendor's team is super helpful. If I...

Sep 2021
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Manager

In my experience, Vue PACS is one of the best software options for radiologists. I have worked with...

Sep 2021
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Manager

The vendor needs to include integrations with their maintenance. When we do upgrades, the vendor may...

Sep 2021
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Manager

I have experience with other PACS solutions, and now that Philips joined Carestream, their system is...

Jul 2021
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Manager

Because of the way some hospitals are set up in our area, there is difficulty in joining one PACS to...

Jul 2021
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Manager

Over the years, Carestream's support hasn't been very good, but they have done their best. The...

Jun 2021
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CIO

The Philips-Carestream acquisition had a huge impact on our operation. There was a shortage of...

May 2021
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CIO

I didn't feel a great commitment to the region. The training and knowledge were not strong. Our...

May 2021
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CIO

Philips has local level-one and level-two support, but beyond that, the support goes outside of the...

May 2021
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CIO

Philips is a big company with a lot of bureaucracy, so it is easy to escalate things. That gives us...

May 2021
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Director

We have a very strong relationship with both Philips and Carestream, and that has been proven over...

May 2021
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Director

Carestream had one of the best PACS. Everyone buys their PACS feeling like is the best fit for their...

May 2021
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Director

Because Carestream was smaller, and we were a primary customer, we got a lot of quick support....

May 2021
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