Vue PACS (Non-US) (Carestream)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Functionality and Upgrades

We have been able to work around the little bugs in STAR Financials, but I know that there are...

Nov 2022
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Manager

Functionality and Upgrades

Vue PACS has been functioning well, but it is not as reliable as another vendor’s PACS solution....

Oct 2022
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Manager

ROI / Cost (care and feeding)

We have not moved forward with the technology within the Philips PACS. There have been no version...

Oct 2022
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Manager

Relationship

There was a transitional period of time when Carestream became Philips. But the key personnel that...

Oct 2022
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Manager

Relationship

Things are going well with Vue PACS. Our radiologists always want a little more or something...

Oct 2022
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Manager

Relationship

The vendor is not necessarily proactive. We must call Philips when something is not working right;...

Oct 2022
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Manager

Functionality and Upgrades

Vue PACS has some great functionality. There is a lot of positive feedback coming to me from the doctors....

Oct 2022
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Manager

Functionality and Upgrades

We would love it if Philips would make the database open and available for us and others to be able...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We have to figure out a way to reduce the cost of implementations and upgrades. This has been...

Oct 2022
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Director

Other Observations & Comments

In general, the physicians really like Vue PACS, but we have had lingering issues that have dragged...

Oct 2022
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Director

Service and Support

The Philips team is clearly undersized, but the people on the commercial side of Philips treat us...

Oct 2022
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Manager

Relationship

One of Philips' strengths is that they have been able to interface their product with all our...

Oct 2022
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Manager

Functionality and Upgrades

What I like most about the product is being able to customize things.

Oct 2022
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Manager

Functionality and Upgrades

The vendor's biggest opportunities for product improvements are expanding the filter choices on the...

Oct 2022
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Director

Interfacing and Integration

Integrations with Vue PACS are more difficult; the database is closed and difficult to work with. We...

Oct 2022
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Director

Functionality and Upgrades

Vue PACS meets our needs well. Our staff likes using the system. But we have grown a lot over the...

Oct 2022
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Director

ROI / Cost (care and feeding)

The product is well thought out in terms of delivery, but the product is unattainable in terms of...

Oct 2022
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Director

Service and Support

There is no proactivity with Philips; we are a very important account for them, but even so, there...

Oct 2022
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CIO

Functionality and Upgrades

Implementing the PACS was challenging, but the solution is now more stable and is meeting our...

Sep 2022
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CIO

Relationship

Philips needs to do a better job with being closer to their clients in our area. The vendor's...

Sep 2022
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CIO

Relationship

The vendor knows us, and we have a good disposition.

Sep 2022
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CIO

Functionality and Upgrades

We are extremely familiar and happy with Vue PACS; our end users tend to love the product.

Sep 2022
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CIO

Relationship

We recently did an update that injured the performance of Vue PACS. None of the product's usual...

Sep 2022
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CIO

Functionality and Upgrades

The product works according to specification.

Sep 2022
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CIO

Technology

There is no proactivity. The product fails and falls down.

Sep 2022
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CIO

Other Observations & Comments

Some opportunities for improvement are proactivity and continuous improvement proposals.

Sep 2022
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CIO

Relationship

We bought the product when it was owned by Carestream and not Philips, and we have seen a...

Sep 2022
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CIO

Relationship

I see no evolution of Vue PACS under Philips. I haven't seen anything since the acquisition in terms...

Sep 2022
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CIO

Relationship

Carestream is now a different company under Philips. They want to charge us for every little thing,...

Sep 2022
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Manager

Service and Support

The vendor's high-level support is excellent. We get people that are highly knowledgeable. The...

Sep 2022
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Manager

Future Outlook

The vendor’s road map was paused for 18 months due to the company's acquisition of Carestream. I...

Sep 2022
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Manager

Implementation and Training

A recent upgrade went fairly well. We had an issue that resulted in an unplanned outage. Otherwise,...

Sep 2022
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Manager

ROI / Cost (care and feeding)

With the Philips acquisition, the practice of nickel-and-diming may be creeping in. We are starting...

Sep 2022
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CIO

Functionality and Upgrades

Philips has developed a very robust solution with all the functionalities we need in a PACS. They...

Sep 2022
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CIO

ROI / Cost (care and feeding)

We would like Philips to consider reducing the cost of the so-called simple customizations.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like to see a few different things added or enhanced; that would make a big difference. The...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

It is a big win to have the ability to customize Vue PACS to meet the needs of a given specialty. We...

Sep 2022
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Analyst/Coordinator

Service and Support

I would like to see more active support from Philips.

Sep 2022
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CIO

Win/Loss - Why they were selected (by current clients)

We evaluated all of our needs and determined that Philips' PACS was the right choice for our...

Aug 2022
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Director

Service and Support

The vendor's remote support team is so effective. I would like to see Philips offer 24/7 remote support....

Aug 2022
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Director

ROI / Cost (care and feeding)

We depend on Vue PACS. If the system were to stop for one minute, we would be in trouble. The system...

Jul 2022
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Director

Other Observations & Comments

Philips will delay their support response for days when it comes to minor problems. However, when it...

Jul 2022
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Director

Interfacing and Integration

The system has some problems with integration, and we can't save more than 1,000 images in the...

Jul 2022
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CIO

Service and Support

The vendor's quality of support has gotten less effective and proactive. Getting into the big...

Jun 2022
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CIO

Interfacing and Integration

The Carestream PACS performance is definitely very high, and the interoperability is good too.

Jun 2022
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Director

Functionality and Upgrades

What I find not easy with the Philips software is the conference system and the capture...

Jun 2022
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Director

ROI / Cost (care and feeding)

The vendor has kept promises, but there are some things that might need improvements. Requesting a...

Jun 2022
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Director

Technology

Some parts of the product are more user friendly than others. If we compare Vue PACS to other...

Jun 2022
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Director

Implementation and Training

The problem with the vendor's training is that there is an initial training, but once we become more...

Jun 2022
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Director

Relationship

The vendor is very supportive, but they don't always find a solution. They are also not proactive....

Jun 2022
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CIO

Functionality and Upgrades

Philips has a tendency to intervene in the system without notifying us. We see outages without being...

Jun 2022
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CIO

Interfacing and Integration

Philips is lacking integration with other vendors. The product works fine in Philips' ecosystem, but...

Jun 2022
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CIO

Relationship

We noticed a lot of people leaving the company after the acquisition of Carestream, and the quality...

Jun 2022
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CIO

Technology

Philips has an integrated portal for remote access for patients and requesting physicians. That...

Jun 2022
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Director

Service and Support

Philips needs to improve their support with service calls, and they need to test versions more to...

Jun 2022
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Manager

Relationship

Moving from Carestream to Philips was quite a big transition in terms of streamlining the channels...

May 2022
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Manager

Implementation and Training

I haven't seen any ongoing training in years. I think the vendor depends on the local support...

May 2022
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Manager

Relationship

We would like to know who the head honcho is at Philips so that we can speak to them if there is a...

May 2022
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Manager

Service and Support

Even without having SLAs, the vendor has been willing to help when things go bad. If we are...

May 2022
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Manager

Functionality and Upgrades

Carestream Vue PACS works. If the system works, we don't have a problem. There are day-to-day and...

May 2022
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Manager

ROI / Cost (care and feeding)

The minor product upgrades are expensive, and sometimes we don't see a visible change from them. We...

May 2022
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VP/Other Executive

Relationship

Since Philips took over Vue PACS, I have noticed enhanced support. The vendor has a standardized...

May 2022
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VP/Other Executive

Functionality and Upgrades

My only issue with Philips is that we are really interested in AI technology, and the vendor is slow...

May 2022
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Director

Functionality and Upgrades

I love Vue PACS. It is a stable product. I love the vendor's innovations and upgrades for the...

May 2022
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Director

Relationship

We are getting good service from Philips in comparison to the former vendor for Carestream. I have a...

May 2022
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Director

Service and Support

One thing I would recommend would be for the vendor to improve their timeframes for resolving...

May 2022
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VP/Other Executive

Functionality and Upgrades

We are a PACS-driven department, and Vue PACS is a great PACS solution. I prefer to call the system...

May 2022
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Director

Relationship

Our relationship with Philips for Carestream was very difficult in the beginning. The vendor was...

May 2022
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Director

Functionality and Upgrades

The solution is very good and works very well. We made the change to Vue PACS as a request from our...

May 2022
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Director

Other Observations & Comments

We had no support at the beginning. We only had real access to one account representative, and that...

May 2022
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Director

Implementation and Training

We still have some problems pending without results. Some equipment has not been installed yet, and...

May 2022
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Manager

Service and Support

Philips' support is good and very fast. The knowledge and structure that the support team has are...

Apr 2022
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Manager

Relationship

Our relationship with Carestream used to be better than our relationship with Philips is now....

Apr 2022
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Manager

Functionality and Upgrades

The system is very robust. Doctors really like it, and the IT department really likes the system. It...

Apr 2022
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Manager

Implementation and Training

Philips was the victim of some hack attacks, and they had to rebuild everything. The quality of...

Apr 2022
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Manager

Service and Support

Philips has a very good specialist who helps us with application training. However, the problem with...

Apr 2022
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Manager

ROI / Cost (care and feeding)

People complain that the system is very expensive, but it is being used all over our country. I...

Apr 2022
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Manager

Relationship

Since Philips acquired the solution, it has started to not work the way it is promoted to. Vue PACS...

Apr 2022
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Manager

Functionality and Upgrades

We need better reconstruction tools in the system. Right now, we have to use other reconstruction...

Apr 2022
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Manager

Technology

Philips' biggest opportunity for product improvement is for them to drop the Carestream product.

Mar 2022
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Manager

ROI / Cost (care and feeding)

Philips only focuses on billable projects and regular maintenance. The cultivation of client...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Most of our sites are moving to the system. IntelliSpace PACS was more robust, and Vue PACS is not...

Mar 2022
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Physician

Interfacing and Integration

There were a few things we expected to see in the PACS, including the use of our medical report to...

Mar 2022
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Physician

Relationship

Vendor executive involvement is going to drop Phillips’ score. The changes from their purchase...

Mar 2022
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Physician

Service and Support

We had an issue in the past with the storage of images. It has been a few years, but the issue has...

Mar 2022
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CIO

Functionality and Upgrades

The migrations to new versions are a mess. We are behind, and we should have the updates, but...

Feb 2022
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CIO

Functionality and Upgrades

I think the users are okay with the PACS. The doctors are pretty happy. The system is working, and...

Feb 2022
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CIO

Lessons Learned

Philips could improve a little in some areas, and nobody is doing anything about that. We have...

Feb 2022
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Manager

Functionality and Upgrades

I like the application, including how it works and the look and feel of the user interface. There is...

Feb 2022
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Manager

Service and Support

The vendor’s support is better because they changed to Philips, and the organization is bigger and...

Feb 2022
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Manager

Interfacing and Integration

The product’s integration with the EMR was difficult. It went poorly.

Feb 2022
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Manager

Functionality and Upgrades

We have had a very good experience with the software. We have at least 99% uptime with the software....

Feb 2022
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Manager

Service and Support

When we call the support people, our call is always urgent because the PACS is most definitely a...

Feb 2022
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Manager

Relationship

The product was bought by Philips, so it is a little bit more difficult to have things done because...

Feb 2022
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Manager

Other Observations & Comments

Something that could be interesting to see is whether Philips could merge the PACS and IntelliSpace...

Feb 2022
||
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Manager

Service and Support

Each time that we have a problem with the modalities, we must call Philips and have something built,...

Feb 2022
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Manager

Functionality and Upgrades

We have had this product for many years, and it has so much more now than we even knew could exist....

Feb 2022
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Manager

Interfacing and Integration

With our integration issues, half of them are about the PACS, and the other half are about the other...

Feb 2022
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Manager

Functionality and Upgrades

The PACS is very complex. When a system is complex, it can do many things, but the problem is...

Feb 2022
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Manager

Functionality and Upgrades

We have some functionalities that have not done so well that we would prefer were a little bit...

Feb 2022
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Manager

Other Observations & Comments

Philips is eager to release new technologies. The vendor wants to give us new functionalities, but...

Feb 2022
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Director

ROI / Cost (care and feeding)

We have access to Philips whenever we need it. We don't feel like they charge us for every little thing....

Feb 2022
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Director

Functionality and Upgrades

As we have switched over to Vue PACS from our previous PACS, there has been a bit of a learning...

Feb 2022
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Director

Functionality and Upgrades

Vue PACS has better functionality than our previous PACS, like post-processing tools and...

Feb 2022
||
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Director

Relationship

We have had a few problems with the vendor's support over the last year, but the support has gotten...

Feb 2022
||
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Director

Technology

Philips has failed to keep their promises when it comes to releasing new technology in accordance...

Feb 2022
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Manager

Future Outlook

Vue PACS is a good product; it has the tools we need, and our doctors like using it. However, we are...

Jan 2022
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Director

Service and Support

Support is an area for Philips to improve. The response time is very slow. We had a ticket that was...

Jan 2022
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Director

Relationship

The system is reasonable, but it is not supported well. I don't think the vendor's other larger...

Jan 2022
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Director

Technology

We have a lot of problems with Carestream, given that we have relatively small sites. Carestream...

Jan 2022
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Director

Interfacing and Integration

Carestream's PACS doesn’t integrate particularly well with our VNA. The PACS should integrate, and...

Jan 2022
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Director

Service and Support

Philips has some very good, diligent people on their team, but there are just not enough of them. We...

Jan 2022
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Director

ROI / Cost (care and feeding)

Carestream's PACS is a very well-priced system compared to other systems, but because of the...

Jan 2022
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Director

Future Outlook

If we were to stay with Carestream, we would have to assume that they would fix some very...

Jan 2022
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Director

Functionality and Upgrades

The managers at Philips have good intentions, but when they try to fix complex technical problems,...

Jan 2022
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Physician

Functionality and Upgrades

I can't say that the system's user interface is the most intuitive user interface out there, but it...

Jan 2022
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Physician

Functionality and Upgrades

I don't find the system to be particularly intuitive. If I want to do something that I don't...

Jan 2022
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CIO

Functionality and Upgrades

I have nothing bad to say about the product. The doctors love it and are loyal to it. All of the...

Jan 2022
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CIO

Service and Support

The time it takes Philips to reply to projects and problems is very difficult to deal with. It takes...

Jan 2022
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Director

Service and Support

When we open service tickets, Philips will usually look at them, but they will postpone resolving...

Jan 2022
||
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Director

Relationship

The product seems to be very good. Philips' presentation of Carestream was great, but we started to...

Jan 2022
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Director

ROI / Cost (care and feeding)

We have a lot of leverage when we are in a project, and the vendor really wants to perform. They...

Jan 2022
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CIO

Relationship

We saw a change in the relationship with Carestream after the acquisition by Philips. They seem to...

Jan 2022
||
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CIO

ROI / Cost (care and feeding)

We are quite satisfied with Philips. They have very competent, skilled people. Our radiologists and...

Jan 2022
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CIO

Functionality and Upgrades

In collaboration with Vue PACS, Vue Motion is a powerful, zero-footprint viewer that is easy to set...

Jan 2022
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CIO

Relationship

Philips needs to improve the dissemination of information for certain situations and make sure the...

Jan 2022
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CIO

Relationship

When we first start working with another vendor, we have to take Philips by the hand and ask them to...

Jan 2022
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CIO

Interfacing and Integration

In the part of Vue PACS where the radiologists dictate the results, Philips is a little behind in...

Jan 2022
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Manager

Future Outlook

We are still transitioning from Carestream to Philips. Both the Carestream and Philips sides of the...

Jan 2022
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Manager

Functionality and Upgrades

There are quite a lot of enhanced tools within the system. I don’t know of any other PACS that has...

Jan 2022
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Manager

Service and Support

When issues arise, the vendor is very active in terms of escalation and moving things up to research...

Jan 2022
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Manager

Functionality and Upgrades

I would be lying if I said there weren’t any improvements needed in the system. We have experienced...

Jan 2022
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Director

Functionality and Upgrades

We are in a transition period with the product. That is a little bit difficult. As far as the...

Jan 2022
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Director

Interfacing and Integration

In the long term, the vendor's road map is very transparent. We can integrate the solution with a...

Jan 2022
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Director

Interfacing and Integration

I would like the vendor to focus on making a more PACS-driven workflow for radiologists. I would...

Jan 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose to go with the vendor because of the cost benefits of their system on the commercial side....

Jan 2022
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Analyst/Coordinator

Service and Support

We have had a very turbulent period with the vendor over the last year and a half as we have...

Jan 2022
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Analyst/Coordinator

Relationship

Philips' road map is very long, and they take too long to execute things. For example, Philips is...

Jan 2022
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Manager

Functionality and Upgrades

The PACS works fine and meets our general needs, and we like the overall usability and functionality....

Jan 2022
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Manager

Relationship

There is a lack of attention to the client. The vendor is very distant from us, and we would like to...

Jan 2022
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Manager

Service and Support

The vendor’s technical support people are extremely slow to respond. For example, our service level...

Jan 2022
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Manager

Service and Support

I am excited about the new upgrades to enhance the product, but Philips needs to do a better job...

Jan 2022
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Physician

Functionality and Upgrades

When we look at an exam in the system, the latest examinations always load together. That takes less...

Jan 2022
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Physician

Functionality and Upgrades

The system is easy to work with and stable. It takes less than an hour to learn how to work the...

Jan 2022
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Physician

Relationship

Philips acquired the product, and we lost the personalized service. The personal touch is gone...

Jan 2022
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Physician

Service and Support

The vendor has a local team, but we have seen that they are less committed than they used to be. We...

Jan 2022
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Physician

Interfacing and Integration

The system is integrated. It is easy to see images, and specialists have a single login. We click on...

Jan 2022
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Physician

Relationship

I work with people from the vendor, but we don't see the top level of people. We only see the people...

Jan 2022
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Physician

ROI / Cost (care and feeding)

We are very satisfied with the system. There is very little downtime. All the features in the system...

Jan 2022
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CIO

Relationship

We bought Vue PACS from Carestream, and then Philips acquired them. It took us about two to three...

Jan 2022
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CIO

Technology

On the security side, my sense of Philips is that some of their systems are running Windows 7, and...

Jan 2022
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CIO

Implementation and Training

There was not much training required to use Vue PACS. There is no ongoing training with Philips;...

Jan 2022
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CIO

Interfacing and Integration

The problem with integration is due to the company, not the product. Philips bought Carestream's...

Jan 2022
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CIO

Technology

Philips has a vision. They are an innovative company. They are on top of things.

Jan 2022
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CIO

Relationship

I would not buy Vue PACS again. It is not delivering, and forcing Philips to do what they promise is...

Jan 2022
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Manager

Functionality and Upgrades

The product is usable and downtime is minimal. The product's greatest strength is its reliability.

Dec 2021
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Manager

Service and Support

Philips could do better with their response time when we have problems. We occasionally experience...

Dec 2021
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Manager

Functionality and Upgrades

The end-user experience is pretty solid for residents, radiologists, and physicians. The users like...

Dec 2021
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Manager

Service and Support

From a maintenance perspective, the back end leaves a little to be desired, especially with the...

Dec 2021
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Manager

Service and Support

It takes some time to get the proper resources, and sometimes the resources are not familiar with...

Dec 2021
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Manager

Relationship

The vendor keeps their promises, but we have to chase the vendor. Sometimes, it can be a process to...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Once in a while, the vendor says they will throw in a freebie, but it isn't really free. For the...

Dec 2021
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Manager

Other Observations & Comments

If we can't fix our current issues, our satisfaction will decrease, and our organization won't...

Dec 2021
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Manager

Relationship

Philips has a road map with new technologies, but we are also required to put an investment toward...

Dec 2021
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Manager

Functionality and Upgrades

From a quality perspective, the system is doing things that it shouldn't be doing. One example is...

Dec 2021
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Manager

Implementation and Training

Philips' initial onboarding training is extremely basic. I wish that Philips could have something...

Dec 2021
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