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Vue PACS (Non-US) (Carestream) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

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eder.lagemann@klasresearch.com

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Manager

There is a large upgrade with Philips. Our future satisfaction is going to really come down to how...

Feb 2021
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Manager

The initial training sessions that we had were many years ago. I know we had some hiccups with the...

Feb 2021
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Manager

The platform has been very stable, functional, and reliable for a long time. The perception of...

Feb 2021
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Director

It has been business as usual with Philips. With COVID-19, we haven't had the same types of issues...

Feb 2021
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Director

When we are calling in to get support, things get a little convoluted because we have to go through...

Feb 2021
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Director

Most of the issues probably come from our IT side or Philips' IT side. Philips' version of Internet...

Feb 2021
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CIO

We have no complaints about Vue PACS. The product is very consistent and is pretty good at what it does....

Feb 2021
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CIO

I haven't used the implementation services from Philips, but the system was deployed well. We are...

Feb 2021
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VP/Other Executive

There are minimal to no updates from the vendor with regard to new functionalities and functions of...

Jan 2021
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VP/Other Executive

The product is the vendor's main strength. The product is user friendly, easy to navigate, and...

Jan 2021
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VP/Other Executive

The vendor's attentiveness to their client's requests and their follow-through has to be enhanced....

Jan 2021
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Director

The images are very available for other clinicians in Vue PACS. They can view them directly from the...

Jan 2021
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Director

Philips did excellent with our most recent upgrade. They worked all day and night and did not...

Jan 2021
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Director

I personally know an executive who is very involved in every big factor. Carestream was not a huge...

Jan 2021
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Director

In terms of the integration of features or tools that Philips is developing since they bought...

Jan 2021
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Manager

Carestream has excellent functionality. However, they force us to upgrade to newer versions when we...

Jan 2021
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Manager

We like the fact that we can work directly with Philips and that we don't have to go through a...

Jan 2021
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Manager

We don't like the cost of the solution. The pricing has gotten worse since the solution was acquired...

Jan 2021
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Director

We haven’t had any problems with the system. We know there have been a couple of upgrades to the...

Jan 2021
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VP/Other Executive

We are an advanced user of Vue PACS, and we are pretty happy with it. It is a solid product that was...

Jan 2021
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VP/Other Executive

We haven't seen much of an impact since the Philips acquisition. The legacy Philips customers are...

Jan 2021
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Physician

We really like the excellent functionality in Vue PACS.

Jan 2021
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Physician

We are forced to upgrade to newer versions, and we are offered very little compared to the current...

Jan 2021
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Manager

Vue PACS works excellently. It is important to share and obtain images from other sites, and the...

Jan 2021
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Manager

The integration piece has been the biggest challenge. Philips and our EMR vendor have a lot of work...

Jan 2021
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Manager

Philips is awesome. They are a great company to deal with. It was natural for them to take over Vue...

Jan 2021
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Manager

Philips is very proactive and keeps in touch with us. When Vue PACS doesn't work, Philips hears...

Jan 2021
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Manager

We know exactly what is chargeable. We never have any questions about it, and neither does Philips....

Jan 2021
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Manager

Our current product is good. I am hoping that the new product will be even better. There are some...

Jan 2021
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Manager

The auditing possibilities are really minimal and cumbersome to work with. In every center, the...

Jan 2021
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Physician

I came from using a couple of other systems and was then introduced to Carestream's PACS. I was...

Jan 2021
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Physician

The service is distributed across our region and is connected to a central hub. The service is...

Jan 2021
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Physician

My thoughts on the acquisition are really positive. I felt that sometimes Carestream didn't have...

Jan 2021
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Physician

The uncertainty is around the service. I would love to see the sales and service match the product...

Jan 2021
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Physician

The PACS is definitely part of our long-term plans. Generally, Carestream's products are excellent....

Jan 2021
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Physician

The vendor doesn't give us training for the PACS. I am a bit of a technical person; I like playing...

Jan 2021
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Physician

The PACS doesn't really integrate with many products. It integrates with our reporting system and...

Jan 2021
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Physician

I would drop the score slightly for product functionality because of the modality workstations....

Jan 2021
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Manager

What I like about the system is that it is good for logging. The log files are really easy for a...

Jan 2021
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Manager

Carestream has been a little bit more distracted with managing the transition to Philips rather than...

Jan 2021
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Manager

Support has dropped a little since the transition to Philips, but I still trust the people that I...

Jan 2021
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Manager

We have been happy with the Carestream solution. From our team's perspective, we would absolutely...

Jan 2021
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Physician

When the system works, it is a great PACS. The issue is that the current version is prone to failure...

Jan 2021
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Physician

We have not noticed the transition from Carestream to Philips. It hasn't impacted us.

Jan 2021
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Physician

I really like Carestream's near-perfect support of our image workflow. There is a deep and efficient...

Jan 2021
(0)
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Physician

Carestream's mammography tools are sometimes unreliable, but Carestream is working on that issue.

Jan 2021
(0)
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Physician

When Carestream transitioned to Philips, all responsible people remained responsible and responsive....

Jan 2021
(0)
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Physician

We would love to see deep integration of IntelliSpace Portal with Vue PACS. We want Philips to...

Jan 2021
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Physician

The Carestream PACS is definitely part of our long-term plans. The system works without issues. We...

Dec 2020
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Physician

We don’t have much to do with Philips as a company because the Carestream PACS just works. We have...

Dec 2020
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Physician

We don’t have any integration issues with the Carestream PACS. We can launch the PACS from within...

Dec 2020
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Physician

Using the solution has gone very well. What Philips has provided is very good. I can do everything...

Dec 2020
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Physician

I think the transition to Philips owning Carestream was very smooth. We did see some changes in the...

Dec 2020
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Physician

Previously, a new program was being built, but Philips stopped that project. They say they are...

Dec 2020
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Physician

We are happy that we stuck with Carestream when we had an opportunity to switch. We are even happy...

Dec 2020
(0)
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Physician

I have talked to a lot of Philips developers, and they have a lot of nice innovations that I want to...

Dec 2020
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Physician

The improvement I want from Philips in the next year is full integration. I want them to make the...

Dec 2020
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CIO

I have seen a transition with the purchase of Philips. That is why I am sort of hesitating with...

Dec 2020
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CIO

Interoperability means more than the modalities plugging into Philips' products. But as far as other...

Dec 2020
(0)
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Analyst/Coordinator

The level of service has gone down a lot. The product is very good, but the maintenance services...

Dec 2020
(0)
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Analyst/Coordinator

Vue PACS is better and more intuitive than another system we use. Most of the time, we don't have...

Dec 2020
(0)
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Analyst/Coordinator

When the vendor charges us, they charge a lot, but they don't often charge us.

Dec 2020
(0)
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CIO

We are starting to have conversations to migrate everything from Carestream to the cloud if...

Oct 2020
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CIO

Philips doesn’t nickel-and-dime. Every time we have an extra cost, it is for something that we have...

Oct 2020
(0)
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CIO

The training we get for Vue PACS is good. Now the situation is a whole different ball game because...

Oct 2020
(0)
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CIO

The integration of Vue PACS is impeccable. It is a mature product.

Oct 2020
(0)
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CIO

Carestream is pretty consistent when it comes to meeting our needs. Their executives are very easy...

Oct 2020
(0)
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CIO

If Philips wants to aggressively reach other markets, they need to find local partners to keep their...

Oct 2020
(0)
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Director

I love the overall integration of our PACS. Vue PACS fully integrates with our core EMR, and the...

Oct 2020
(0)
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Director

We recently migrated to a new version of our PACS. During the implementation, we worked well with...

Oct 2020
(0)
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Director

We had a small problem with our PACS. When we requested support for a particular ticket, it took...

Oct 2020
(0)
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Manager

Our imaging volume dropped by about 30% as a result of the overall global health crisis caused by COVID-19....

Oct 2020
(0)
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Manager

Vue PACS is a system in which the personalization and integration is a bit challenging. Things...

Oct 2020
(0)
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Manager

We did not see a huge impact in terms of the Philips acquisition of Carestream. The transition was...

Oct 2020
(0)
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CIO

We have very little contact with Philips. Philips is very wide reaching. When they acquired the...

Sep 2020
(0)
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CIO

Carestream has stayed the same after being acquired by Philips, though their contact is now weaker....

Sep 2020
(0)
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CIO

We have a new resource or business in teleradiology where we use another solution. We decided not to...

Sep 2020
(0)
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CIO

The vendor does charge us for every little thing. In the past, whenever we wanted to do any...

Sep 2020
(0)
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Manager

Philips constantly has this pessimistic engineer on site.

Aug 2020
(0)
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Manager

Philips responds to our support tickets within a few days or sooner. In terms of responsiveness and...

Aug 2020
(0)
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Manager

Philips is very relaxed in their technical structure in that we can put anything that the users...

Aug 2020
(0)
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Manager

Philips conformance is so loose that they are able to change things quickly without much effort....

Aug 2020
(0)
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Manager

Vue PACS is a bit more complex for the end users, but they are just so happy to have anything.

Aug 2020
(0)
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CIO

The PACS works as the vendor said it would. I like the overall product stability, and our end-user...

Aug 2020
(0)
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CIO

The vendor needs to be more proactive and improve their technical support. The vendor is retroactive...

Aug 2020
(0)
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CIO

Every conversation that we have with the vendor is a sales pitch, and they want to charge us for...

Aug 2020
(0)
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Director

My concern is that the vendor might revert back to where they were. We have seen an improvement in...

Jul 2020
(0)
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Director

The product is well liked by radiologists, so the end-user experience is good, but the customer...

Jul 2020
(0)
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Director

The product is easy to use. The interface is intuitive. The support is very good. The people are...

Jul 2020
(0)
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CIO

Not much has changed with Carestream during the COVID-19 crisis. Their service hasn’t changed at...

Jul 2020
(0)
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CIO

I like the stability of Vue PACS. The relationship we have with Philips is good. We have contact...

Jul 2020
(0)
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CIO

Our overall business volume for studies dropped by about 70% when the global pandemic hit our...

Jun 2020
(0)
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CIO

The overall support takes a bit longer than it did before the acquisition and before the global pandemic....

Jun 2020
(0)
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CIO

The biggest weakness is the current interface. I don't know whether the vendor will work on that...

Jun 2020
(0)
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CIO

The vendor is quite specific about the cost. They do not nickel-and-dime. Every action is in our...

Jun 2020
(0)
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CIO

CARESTREAM Vue PACS is very focused on the essence of a PACS. It archives and communicates the...

Jun 2020
(0)
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CIO

We have some organizations that used this product and did not want to move away from it. They were...

Jun 2020
(0)
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Manager

We embarked on a major change and project, so we assessed Philips' products and what we had. We had...

Jun 2020
(0)
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Manager

We saw major changes during our last upgrade cycle. There were bug fixes and patches in the upgrade,...

Jun 2020
(0)
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Manager

We were very concerned with the acquisition of Carestream at first because there are usually only a...

Jun 2020
(0)
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Manager

We are in a position where there is a central body that manages what products we use, and I can see...

Jun 2020
(0)
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Manager

Philips avoids charging us for every little thing. We definitely have a mutual benefit. They don’t...

Jun 2020
(0)
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Manager

Integration and interoperability are a strength of Philips. Integration with the product has been good....

Jun 2020
(0)
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Manager

Philips' phone and web support are in transition at the moment. They have sort of dabbled in the...

Jun 2020
(0)
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CIO

The biggest issue that I have with Carestream is that we don't have a strategy with them. It is hard...

Jun 2020
(0)
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CIO

The diagnostic industry in our country is collapsing financially. Due to the global pandemic of...

Jun 2020
(0)
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CIO

I wouldn't buy Carestream's product again. They don't have a strong strategic focus, and they only...

Jun 2020
(0)
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Manager

The vendor's support has not changed at all during the COVID-19 crisis. I have not noticed a difference....

Jun 2020
(0)
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Manager

The vendor does not charge for every little thing, but they do have to make money. Sometimes we feel...

Jun 2020
(0)
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Manager

I am hoping my satisfaction goes up a year from now because of the upgrade we are getting on the...

Jun 2020
(0)
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Manager

We really like the product. It is user friendly and stable. The people I have worked with at the...

Jun 2020
(0)
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Physician

Carestream is a good company, and they are genuinely interested in sharing the road map to help us...

May 2020
(0)
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Physician

The vendor is keeping their promises to us and is not charging us for every little thing. As a...

May 2020
(0)
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Physician

I like that the Carestream acquisition by Philips was done on a global scale and not on a regional...

May 2020
(0)
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Physician

One important point of improvement for the vendor is their overall integration. Their software is...

May 2020
(0)
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Physician

I really like the product. It is a good solution and allows a lot of things so that our team can...

May 2020
(0)
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CIO

We find it difficult to take new features from the product. We want to make structured reports and...

May 2020
(0)
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CIO

We are not looking to replace the product anytime soon. We used a third-party vendor a few years...

May 2020
(0)
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CIO

We would buy the product again. We don’t have a lot to choose from, but Philips stands because of...

May 2020
(0)
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CIO

The vendor generally keeps their promises. We are wanting to expand our options. The vendor is...

May 2020
(0)
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CIO

We have a good contract. The vendor only charges for new features, and they are expensive.

May 2020
(0)
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CIO

Upgrading all the projects is hard to do because of the time it takes to put the people to work....

May 2020
(0)
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CIO

I expect things to remain the same over the next year. My overall satisfaction has remained the same...

May 2020
(0)
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Manager

The vendor fulfills all our requests. Every time we have a problem, they fix it quickly. The support...

May 2020
(0)
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Manager

We have a problem with the integration engine between our two systems. The engine needs to be...

May 2020
(0)
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Manager

I forecast that my overall satisfaction will be high. After the upgrades, everything will be fine.

May 2020
(0)
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Manager

The solution is easy to use, we don't have any complaints. The solution works as the vendor...

May 2020
(0)
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Director

We try to avoid unnecessary upgrades because that takes extra resources and puts extra strain on the...

Apr 2020
(0)
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Director

We are planning to install some features from another PACS into CARESTREAM Vue PACS that will let us...

Apr 2020
(0)
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Director

CARESTREAM Vue PACS is definitely a very good product. We have managed to achieve very nice...

Apr 2020
(0)
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Director

We are very satisfied with CARESTREAM Vue PACS and are not considering replacing the product at all.

Apr 2020
(0)
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Director

We haven’t noticed any difference in the system with the transition to Philips. The same people are...

Apr 2020
(0)
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Director

We have had CARESTREAM Vue PACS for years, and we are extremely happy. We would like to see our road...

Apr 2020
(0)
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Director

No vendor in the world keeps all of their promises, but Carestream keeps most of them. The...

Apr 2020
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