Advance Outcomes Manager Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:25:35 PM and Model.EvProductId = 73916

Commentary Summary

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User Commentary

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CEO/President

Relationship

We won't be using Philips Wellcentive's product any longer. We have decided to use an internal tool...

Sep 2020
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CEO/President

Relationship

Knowing what we know now, I wouldn't buy from Philips Wellcentive again. They aren't customer...

Sep 2020
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VP/Other Executive

Future Outlook

We are in the process of ending our relationship with Philips Wellcentive. We won’t be using the...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We have had some issues around data, and we really don’t need the system anymore. We were able to...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We haven’t had the vendor charging us for every little thing; that has not been an issue.

Jun 2020
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Manager

Functionality and Upgrades

The vendor isn't the delivering the highest technology that meets our needs. Even if we were to go...

Jun 2020
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Manager

Service and Support

The vendor's ongoing support has struggled over the past couple of years. One of our executives said...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We have gotten our money's worth out of the product. I don't think it is extremely expensive. It met...

Jun 2020
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Manager

Functionality and Upgrades

We are using the Philips Wellcentive product, and it is a poor performer for us. We are looking at...

Jun 2020
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Manager

Service and Support

We have used the system for several years, and in the past couple of years, we have provided some...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

We are unable to upgrade the platform; it seems to be stuck. There aren't really any new features or...

Jun 2020
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Manager

Implementation and Training

During the implementation, we had to do a lot of work internally. There were things we thought the...

Jun 2020
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Manager

Functionality and Upgrades

The vendor doesn't really oversell the product. The functionality is kind of limited. Our end users...

Jun 2020
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Manager

Functionality and Upgrades

There are bugs in the system, but by and large, the system works in terms of interfacing,...

Jun 2020
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Manager

Other Observations & Comments

As long as we recognize the complexities and resources of the system, the quality comes through and...

Jun 2020
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Manager

Functionality and Upgrades

What I hear most from end users, especially new ones, is that the system is very easy to learn,...

Jun 2020
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Manager

Functionality and Upgrades

I have done a lot of work with the Philips Wellcentive team to refine the quality measure reporting...

Jun 2020
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Manager

Other Observations & Comments

The application hasn't changed at all since we have had it. The biggest enhancements that the vendor...

Jun 2020
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Manager

Service and Support

The vendor's support is responsive initially. It can take a very long time to open a ticket. Easy...

Jun 2020
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Manager

Service and Support

We occasionally get emails trying to elicit feedback or telling us that the vendor wants our support...

Jun 2020
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Manager

Other Observations & Comments

We had an account manager who was terrific, but there was a change. We were working with the same...

Jun 2020
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Manager

Relationship

The vendor wasn't interested in providing financial relief as our hospitals have been hemorrhaging...

Jun 2020
 Helpful

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Manager

Relationship

We hear from the executives when they are interested in introducing us to another salesperson within...

Jun 2020
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Manager

Functionality and Upgrades

The biggest benefit of the application is having a centralized repository for documentation and a...

Jun 2020
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Manager

Other Observations & Comments

My biggest limitation is that I haven't worked with a different product, so it is hard to compare...

Jun 2020
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Manager

Service and Support

I like our operational team, which isn't necessarily the support desk where we send tickets. Our...

Jun 2020
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Manager

Other Observations & Comments

One of my executives feels like the cost for the platform is high compared to the cost of other...

Jun 2020
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Manager

Functionality and Upgrades

Nearly every release, especially the most recent release, has some bugs and interruptions in...

Jun 2020
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Manager

Other Observations & Comments

With training, we always have some things to work through and refine. My views are not isolated to...

Jun 2020
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Manager

Service and Support

Our organization reached out to the vendor for some financial relief during the COVID-19 pandemic...

Jun 2020
 Helpful

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Manager

Service and Support

Operationally, the vendor is very supportive. We work with a really terrific team. The team has...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

We need more functionality in the solution, and that is our biggest challenge. Data management is...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I don't think that we would buy the solution again because it doesn't offer utilization-based or...

Jun 2020
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Manager

Service and Support

I wouldn't say that the vendor keeps all of their promises. There were a couple of times,...

Jun 2020
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Director

Implementation and Training

The implementation for the system was far more complex than the vendor led us to believe. It took a...

Apr 2020
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Director

Relationship

We have a VP from Philips Wellcentive who works with us and is great. We get the attention we need...

Apr 2020
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Director

Relationship

Philips Wellcentive added codes for COVID-19 right away. They jumped on that from the very...

Apr 2020
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Director

Service and Support

I wish Philips Wellcentive would do user group meetings. It has been a few years since we have had...

Apr 2020
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Director

Service and Support

In terms of supporting us through the COVID-19 crisis, the vendor rapidly updated a lot of the...

Apr 2020
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Director

Service and Support

The vendor keeps the updates fresh for us, so we don't ever have to bother to renew the system for...

Apr 2020
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Director

Relationship

Philips Wellcentive keeps their promises. They can't promise everything that we want because there...

Apr 2020
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Director

Interfacing and Integration

Compared to other solutions, Advance Outcomes Manager is one of the only solutions that we find that...

Apr 2020
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Director

Other Observations & Comments

The product's functionality doesn't meet all of our needs because we are continually adapting and...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Our experience with Philips Wellcentive is very positive. Our board of directors met to look at the...

Apr 2020
 Helpful

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Director

Future Outlook

Overall, Advance Outcomes Manager has served us well but has not kept up with our care-management...

Jan 2020
 Helpful

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Director

Relationship

We have been users of the Wellcentive solution from the beginning and have seen it evolve. I would...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Our payer contracts all require us to report to an organization, so we aggregate that within the...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Utilizing the system, about half of our network developed a process to track data. The system allows...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We have never had comprehensive care plans within the system, so the specialists have never had a...

Jan 2020
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Manager

Lessons Learned

I would recommend that people get away from the vendor if they can. I know several organizations...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The system would be a good registry if the vendor could find a way to make it accurate, get good...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

With Philips Wellcentive, there seems to be a charge for everything, and we don’t always get what we...

Dec 2019
 Helpful

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Manager

Relationship

The vendor has a good ticket-tracking system, but their follow-up and their efforts of meeting us...

Dec 2019
 Helpful

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Manager

Implementation and Training

I struggled to get training and user guides when I came in on the documentation side. Getting the...

Dec 2019
 Helpful

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Manager

Relationship

Getting the vendor to be flexible and meet our needs is easier when we want something that several...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The application does what the vendor says it will do. The functionality isn’t an issue, but the data...

Dec 2019
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Manager

Sales and Contracting

The vendor’s upgrades always fail to give us what the vendor tells us they will give us.

Dec 2019
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Manager

Functionality and Upgrades

The system has improved slightly since the vendor was acquired a couple of years ago, but I still...

Dec 2019
 Helpful

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Manager

Service and Support

Philips Wellcentive’s support people did work well with us, and they assigned a key person to us.

Nov 2019
 Helpful

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Manager

Relationship

Before Philips acquired Wellcentive, things were fine. Wellcentive was in touch. Things have gotten...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Philips Wellcentive does not avoid charging for every little thing. There have been cost increases.

Nov 2019
 Helpful

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Manager

Implementation and Training

Philips Wellcentive’s training is a driving factor in why we left the vendor. I don’t know whether...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

Philips Wellcentive has done everything they have promised to do. They know a lot, but the vendor's...

Nov 2019
 Helpful

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Manager

Future Outlook

We are transitioning away from using Philips Wellcentive. We have been with them since their infancy...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Things with Philips Wellcentive are pretty much status quo. I have taken on more responsibility, and...

Oct 2019
 Helpful

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VP/Other Executive

Implementation and Training

We haven't had any ongoing training from Philips Wellcentive in a long time. We haven't had to have...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

We like the data capabilities of Advance Outcomes Manager. It has the ability to take all of the...

Sep 2019
 Helpful

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Director

Service and Support

With every integration, there is good and there is bad, but the Philips Wellcentive team is very...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

There are a couple of things in development that Advance Outcomes Manager will eventually be able to...

Sep 2019
 Helpful

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Director

Relationship

Philips Wellcentive is moving in the right direction. They have an annual conference where they...

Sep 2019
 Helpful

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Director

Other Observations & Comments

We didn't necessarily have the best person for data development on our implementation team. That...

Sep 2019
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Director

Other Observations & Comments

I don't think Philips Wellcentive is really proactive. We need to bring problems to them in order...

Sep 2019
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Director

Service and Support

The responsiveness, agility, and multi-disciplinary support structures are all really positive and...

Aug 2019
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Director

Relationship

The turnaround time for big development items is an area in which the vendor could improve, but I...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

The acquisition has been fairly seamless for us. If anything, there have been additional resources...

Aug 2019
 Helpful

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Director

Relationship

We have a really good and open relationship with all of the leaders.

Aug 2019
 Helpful

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VP/Other Executive

Relationship

Many of the executives we worked with in the past are no longer at the company. There is a lot of...

Aug 2019
 Helpful

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VP/Other Executive

Future Outlook

We are still leveraging Philips Wellcentive's services but not as much as we used to, and we are not...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Philips Wellcentive has made some improvements to the product's capability. We were having issues...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The financial piece isn't on par with other competitive products. The care-management piece is good,...

Aug 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Valuing Advance Outcomes Manager is hard for me because I wouldn't purchase the system again if I...

Aug 2019
 Helpful

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Manager

Service and Support

The vendor is fine to work with. They do not overcharge us for everything, and they help us when we...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

When a patient visits us, we need to have the analytical data and information to pull reports. That...

Jul 2019
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Manager

Functionality and Upgrades

Advance Outcomes Manager is an excellent piece of software that performs well day in and day out....

Jul 2019
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Manager

Functionality and Upgrades

We have had our time with Philips Wellcentive. There has been some ups and a lot of downs. After an...

May 2019