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Current Time Inside Cache Tag Helper: 9/20/2020 6:10:02 PM and Model.EvProductId = 57828

Commentary Summary

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User Commentary

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Manager

Relationship

We think Phreesia's executive involvement is poor because they change our representative all the...

Sep 2020
 Helpful

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COO

Service and Support

We are not just a client to Phreesia. They treat us like we are a partner, and that is hugely...

Sep 2020
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COO

Relationship

Because Phreesia partners with us, they really go above and beyond. They try to meet whatever needs...

Sep 2020
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COO

Lessons Learned

Phreesia offers provider messaging, and we use that. It has moderate adoption because some of our...

Sep 2020
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COO

Functionality and Upgrades

The number-one thing we have been able to achieve is we have been able to increase our collections...

Sep 2020
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COO

Functionality and Upgrades

Our Phreesia satisfaction scores are strictly geared toward how our patients feel about using...

Sep 2020
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COO

Functionality and Upgrades

The patient check-in process is Phreesia's biggest strength. They have all the areas covered and...

Sep 2020
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COO

Technology

We had some struggles at the very beginning when we first went with Phreesia, but anything that we...

Sep 2020
 Helpful

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COO

Functionality and Upgrades

The chat feature is the one thing that I really wish Phreesia would expand on. To use the chat...

Sep 2020
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COO

Other Observations & Comments

The system is easy to use, but for some of our elderly patients, Phreesia could condense or simplify...

Sep 2020
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COO

Service and Support

The quality of Phreesia's support is fabulous. They are often reaching out to us about things that...

Sep 2020
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COO

Relationship

I am very outspoken, so I have had the privilege of speaking with a lot of the higher-level...

Sep 2020
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COO

Functionality and Upgrades

Phreesia is great at driving tangible outcomes. I feel really awkward saying Phreesia is fantastic...

Sep 2020
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Manager

Sales and Contracting

We went with Phreesia for one reason, which was the credit card processing. Phreesia has branched...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The system is a credit card processor, so Phreesia is in the business to make a buck. We have been...

Sep 2020
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Manager

Relationship

We signed up with really nice people at Phreesia. I don't even know whether they are still there....

Sep 2020
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Manager

Functionality and Upgrades

I would say that Phreesia doesn't always keep their promises. For the most part, Phreesia does. The...

Aug 2020
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Manager

Implementation and Training

Phreesia does well with their implementation services. We definitely recommend Phreesia all the time....

Aug 2020
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Manager

Interfacing and Integration

We would certainly like to see the discrete data fields be more integrated with our EMR.

Aug 2020
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Manager

Service and Support

Phreesia's support is lacking. There is a difference between the people who actually provide...

Aug 2020
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Director

Relationship

We have worked with the vendor for quite a few years, and we have really seen them evolve. The...

Aug 2020
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Director

Service and Support

Our biggest pain point with the vendor is that anything new comes at a cost. Other than that, the...

Aug 2020
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Director

Service and Support

We work with a couple of other vendors, but Phreesia had the quickest turnaround time for available...

Aug 2020
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Director

Functionality and Upgrades

We are using the vendor’s automated check-in feature, which allows patients to be able to complete...

Aug 2020
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Director

Relationship

The vendor’s executive involvement has been good. I have had a few representatives during my time,...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We are always progressing, and the vendor is always making improvements, enhancements, and changes....

Aug 2020
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Director

ROI / Cost (care and feeding)

A long time ago, I would have said that the vendor could improve their customer service and their...

Aug 2020
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Director

Relationship

I want to say that the vendor keeps all their promises, but they can’t deliver on everything. They...

Aug 2020
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Manager

Functionality and Upgrades

The system has been able to upload all of our telehealth schedules from another system and still...

Aug 2020
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Manager

Functionality and Upgrades

We are very satisfied with the system's ability to ask questions. The system asks all the questions...

Aug 2020
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Manager

Service and Support

Quality of service is an area the vendor could work on a bit. We don’t really have a lot of...

Aug 2020
 Helpful

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CIO

Implementation and Training

Phreesia has training available. We just call them if we need anything, so that is easy.

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

Phreesia always seems to come up with really good additions to enhance their system. Sometimes they...

Aug 2020
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Manager

Functionality and Upgrades

The vendor does capture patient medical and social history, but we don’t really do a lot of the...

Aug 2020
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Manager

Functionality and Upgrades

The system talks to other systems all day, every day. There are no issues. If we do have an issue,...

Aug 2020
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Manager

Functionality and Upgrades

The system is easy to use. Regardless of whether my front desk staff or someone like me is on the...

Aug 2020
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Manager

Relationship

The vendor executives are awesome about being involved. I am constantly getting emails about when...

Aug 2020
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CEO/President

Functionality and Upgrades

There is still room for growth in the patient surveys in terms of patient engagement. That is an...

Aug 2020
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CEO/President

Other Observations & Comments

Phreesia is an innovator. I am sure they are trying to work on things, but in terms of our patient...

Aug 2020
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CEO/President

Technology

We have Phreesia’s telehealth intake solution. We were so excited about getting it. We really...

Aug 2020
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CEO/President

Functionality and Upgrades

One of the biggest outcomes is definitely the client experience. We have really improved that and...

Aug 2020
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CEO/President

Functionality and Upgrades

The solution has reduced the amount of paper that we utilize, and that has been really big for our...

Aug 2020
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CEO/President

Functionality and Upgrades

Phreesia has so many great tools. Those tools have helped us with our physician referrals that our...

Aug 2020
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CEO/President

Service and Support

I could probably talk all day about Phreesia and how great their tools have been for our practice....

Aug 2020
 Helpful

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Manager

Service and Support

Phreesia doesn’t overpromise. They are very transparent, and if we are asking for something and they...

Aug 2020
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Manager

Interfacing and Integration

Phreesia's solution is integrating as well as it possibly can with the EHR we are using.

Aug 2020
 Helpful

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Manager

Service and Support

Phreesia works very hard to provide us with what we ask for. There are some things on our list that...

Aug 2020
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Manager

Relationship

We have had in-person meetings with some of the Phreesia executives many times. Phreesia is very...

Aug 2020
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Manager

Relationship

I would definitely recommend Phreesia. I recently recommended them to an organization that was...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

Patients can pay their co-pay from home when they get the previsit message a few days before their...

Jul 2020
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CEO/President

Technology

Phreesia does great on the software side, but they don't understand the practicalities of how the...

Jul 2020
 Helpful

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CEO/President

Service and Support

I don't think Phreesia could have done any better with their response to COVID-19. None of us knew...

Jul 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The solution is really pricey, and that is a bit of a gripe of ours.

Jul 2020
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CEO/President

Functionality and Upgrades

The upgrades aren't always great. We didn't have a great experience with our telemedicine solution....

Jul 2020
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CEO/President

Implementation and Training

Training is nonexistent. Until I complain a little bit, I don't really get training. I have started...

Jul 2020
 Helpful

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CEO/President

Functionality and Upgrades

I don't love the ease of use. The issue isn't that the system is hard to use, but there are things...

Jul 2020
 Helpful

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CEO/President

Relationship

The only time that I have talked to an executive has been when we had a really big mess. I haven't...

Jul 2020
 Helpful

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CEO/President

Other Observations & Comments

I like the Phreesia product. It interfaces with our EMR. But it is only as good as the information...

Jul 2020
 Helpful

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CEO/President

Lessons Learned

Overall, Phreesia is good. I would buy the product again. But Phreesia needs to do a better job of...

Jul 2020
 Helpful

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CEO/President

Relationship

Phreesia has been excellent. They are innovative and stay on top of things. They are constantly...

Jul 2020
 Helpful

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CEO/President

Functionality and Upgrades

There has been a real weakness with the reports. Phreesia has a lot of new reports, but they don't...

Jul 2020
 Helpful

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CEO/President

Service and Support

Overall, the Phreesia system is superb, but the support is only as good as the person who is helping...

Jul 2020
 Helpful

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CTO

Service and Support

Phreesia has been great during the COVID-19 crisis. They have enabled us to text patients directly...

Jul 2020
 Helpful

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CTO

Functionality and Upgrades

Phreesia definitely has a reliable platform that our people can access. We have only had one or two...

Jul 2020
 Helpful

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CTO

Functionality and Upgrades

Phreesia used to be very email based for a lot of things, and email is almost as useless as faxing...

Jul 2020
 Helpful

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Manager

Relationship

I think of Phreesia as a partner. My experience with them is wholly positive. They are a good...

Jul 2020
 Helpful

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Manager

Service and Support

I am using Phreesia a lot during the pandemic because they put so much thought into their new...

Jul 2020
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Director

Other Observations & Comments

There are always glitches here and there. The glitches may not be related to Phreesia's system so...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor has been really good and very supportive during the COVID-19 crisis.

Jul 2020
 Helpful

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Manager

Technology

Compared to the average of our experiences, the majority of what Phreesia does is great. I would...

Jul 2020
 Helpful

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Manager

Implementation and Training

Our satisfaction with Phreesia went down from previous years. The new onboarding and clinical...

Jul 2020
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Manager

Future Outlook

We had a poor implementation with one clinic which ended up barely functioning with electronic...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

In terms of efficiency with the preregistration, it takes less time for staff to get patients in and...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

We have had a good experience with Phreesia. The implementation went fairly smoothly. Phreesia has...

Jul 2020
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Director

Functionality and Upgrades

The only issue we have is that the data in the forms doesn't integrate with the patient health...

Jul 2020
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Manager

Functionality and Upgrades

Phreesia doesn’t have any upgrades. They just have things that we can add on. I give the overall...

Jul 2020
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Manager

Functionality and Upgrades

The biggest outcomes that we noticed from using the system is the patient payments. They have...

Jul 2020
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Manager

Functionality and Upgrades

The system has helped in verifying demographics. The system is efficient. The patients sometimes get...

Jul 2020
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Manager

Other Observations & Comments

It would take a lot for Phreesia to get any upper-level people on an issue.

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

Phreesia has been phenomenal through COVID-19. They had patient self-service scheduling, and when...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I have a lot of needs, and there are things that I want Phreesia to do that they don’t do yet. That...

Jul 2020
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VP/Other Executive

Relationship

Phreesia is very proactive. One of their leaders calls me and bounces ideas off of me.

Jul 2020
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Analyst/Coordinator

Relationship

Phreesia is one of my favorite companies that we work with. They helped us build a patient...

Jul 2020
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Director

Service and Support

We have implemented Phreesia’s tool in most of our markets. Our experience with Phreesia is...

Jun 2020
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Director

Sales and Contracting

Phreesia provides very detailed ROIs for their products. That has made it easier for us to show why...

Jun 2020
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CIO

Other Observations & Comments

Telehealth is one of the main reasons we chose to partner with Phreesia in the first place. Knowing...

Jun 2020
 Helpful

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