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PACS Aurora (Non-US) (Mostly Brazil) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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User Commentary

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Director

Functionality and Upgrades

The PACS is very practical. It works. There is communication and integration between the PACS and...

Nov 2020
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Director

Interfacing and Integration

The PACS integrates with our EMR. We don’t have problems with it. The data integration works, and I...

Nov 2020
(0)
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Director

Functionality and Upgrades

We are still in the phase where we can’t read an image every once in a while. We don’t have the...

Nov 2020
(0)
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Director

Service and Support

The support for the PACS is very punctual and agile. Pixeon’s communication and interaction has...

Nov 2020
(0)
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Director

Functionality and Upgrades

We need the images to be in the EMR. To see the images, we have to go to a separate web link. The...

Nov 2020
(0)
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Director

Functionality and Upgrades

The quality of the product is good. We have nothing to complain about. We have been using the PACS...

Oct 2020
(0)
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Director

Service and Support

We didn’t keep up with the updates. I don't know whether Pixeon leaves the updates as optional, but...

Oct 2020
(0)
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Director

Functionality and Upgrades

Our PACS behaves like a computer; after we use it for a week without shutting it down, it starts to...

Oct 2020
(0)
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Director

Implementation and Training

It is not difficult to use the system. It is very didactic. The training was very good; a very...

Oct 2020
(0)
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Director

Service and Support

For support, I will give a lower score. We have difficulty accessing the support people, especially...

Oct 2020
(0)
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Director

Relationship

Pixeon recently changed our account executive. Our old account executive came to visit and made...

Oct 2020
(0)
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Director

Other Observations & Comments

We are studying to implement another vendor's system, and the interesting thing is that MV offered...

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

PACS Aurora is an excellent tool for us. It has always served us very well and does well supporting...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system meets our needs. There are a few problems, but the system serves us well. We have...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

The vendor's executives are very involved. We have a good relationship with them, and we have access...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor very rarely charges us for every little thing. I will admit that I don't remember a time...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the stability of the product. The system is a product that doesn't bother us. It does its...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

We are doing some work with another company that is doing something for diagnostic assistance with...

Sep 2020
(0)
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CIO

Interfacing and Integration

The integration with Pixeon's PACS is very cool. We distribute an image in our application, and...

Sep 2020
(0)
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CIO

Functionality and Upgrades

We were able to implement speech recognition functionality with Pixeon, and it works perfectly....

Sep 2020
(0)
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CIO

ROI / Cost (care and feeding)

PACS Aurora is absolutely cheaper than any other PACS on the market that meets our needs.

Sep 2020
(0)
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CIO

Service and Support

I am a fan of Pixeon. I am completely satisfied. They are a national company that has developed a...

Sep 2020
(0)
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CIO

Service and Support

Pixeon helped us a lot during the COVID-19 pandemic. We had to have a lot of people work remotely,...

Sep 2020
(0)
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CIO

Service and Support

We have some difficulty contacting Pixeon when we have a need that requires interference from...

Sep 2020
(0)
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Director

Interfacing and Integration

Things with the PACS are going well. The overall integration right now is good. Until recently, we...

Mar 2020
(0)
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Director

Functionality and Upgrades

Overall, PACS Aurora is a good system, and I don’t have any complaints about the solution. It is...

Mar 2020
(0)
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Physician

Technology

The PACS is very good. It isn't perfect. I don't know whether there is a problem with the internet...

Feb 2020
(0)
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Physician

Functionality and Upgrades

We are buying a voice recognition package from Pixeon. The package is more complete and includes...

Feb 2020
(0)
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Physician

Relationship

My partnership with Pixeon is low. I talk directly with the IT group here, and I almost never talk...

Feb 2020
(0)
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Physician

Other Observations & Comments

Everyone that isn't used to the product has a hard time. Everything is slow. In the beginning, the...

Feb 2020
(0)
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Physician

Service and Support

Pixeon called me for the first time and asked me about an issue. They had never called me asking...

Feb 2020
(0)
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Physician

ROI / Cost (care and feeding)

The software in Brazil is much cheaper for small clinics. It is hard for Pixeon to compete because...

Feb 2020
(0)
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Physician

Functionality and Upgrades

There was a reconstruction of the product. The old product was a lot easier to work with than it is...

Feb 2020
(0)
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CEO/President

Functionality and Upgrades

The system works very well. It opens studies very quickly. It has no memory problems. It works with...

Feb 2020
(0)
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CEO/President

Functionality and Upgrades

The system is easy, but the printing process has more steps than is necessary. There are two steps...

Feb 2020
(0)
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CEO/President

Interfacing and Integration

The integration with other software is very difficult and depends on Pixeon’s technical support. We...

Feb 2020
(0)
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CEO/President

Implementation and Training

We had some issues during the implementation. We had some difficulties with the initial plan, which...

Feb 2020
(0)
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CEO/President

Service and Support

The technical support is okay, but there are some issues that make me not depend on Pixeon....

Feb 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

When it comes to cost benefit, the system is okay considering the prices of the market. We had to...

Feb 2020
(0)
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CEO/President

Future Outlook

I would recommend the system to a peer or friend. I think our overall satisfaction will improve in...

Feb 2020
(0)
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CEO/President

Functionality and Upgrades

The system is easy for me to use. It has applications. It would be more practical for me if I had to...

Feb 2020
(0)
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Director

Functionality and Upgrades

Pixeon has a really good product, and we love the interface and how easy it is to use. The training...

Jan 2020
(0)
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Director

Service and Support

The best part of Pixeon is the support. Pixeon's partner in our region is really good, and they are...

Jan 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

Some areas where Pixeon could improve are with integration with voice recognition. Our system is not...

Jan 2020
(0)
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Director

Other Observations & Comments

Pixeon is very flexible when we have problems and difficulties. The technical support is a problem...

Jan 2020
(0)
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