PACS Aurora (Non-US) (Mostly Brazil)
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CEO/President

The monthly fee for Pixeon products is becoming quite heavy compared to other vendors' products. If...

Dec 2021
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CEO/President

I would recommend the PACS from Pixeon because it is a very good solution. An organization would...

Dec 2021
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Manager

Pixeon is a very good vendor. We haven’t run into a problem that they haven't had answers for. That...

Dec 2021
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Manager

The solution is very easy to use for everyone in the hospital.

Dec 2021
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Manager

We have a support contract in case of system bugs or other issues. But if we want to add anything,...

Dec 2021
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Director

We are changing EMRs and moving to that vendor's PACS so that we can have better integration and...

Nov 2021
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Director

Pixeon's support has improved a lot in the last year. The first-level support people can't always...

Nov 2021
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CEO/President

My score for Pixeon is affected by the work of their system's reseller and not just the product....

Nov 2021
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CEO/President

We only have one way to integrate our RIS and PACS, and that is through an HTML generator. Our RIS...

Nov 2021
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CEO/President

I found out from the web that the vendor had come out with new functionality for the system that we...

Nov 2021
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CEO/President

The solution's implementation wasn't good, and there hasn't been much new technology delivered for...

Nov 2021
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CEO/President

There is a lot of pressure on the medical industry to give results to patients. We don't print...

Nov 2021
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CEO/President

It is very difficult for us to continue to manage the cost of the product, but we want to keep going...

Nov 2021
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Manager

The training for PACS Aurora is always virtual. I would prefer to have in-person training.

Nov 2021
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Manager

I am not aware of new technology from Pixeon. I haven't seen any updates since we implemented the...

Nov 2021
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Manager

I like PACS Aurora's technology and features. The PACS is easy to use and intuitive.

Nov 2021
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Analyst/Coordinator

Pixeon does a good job. We have been having really good experiences with Pixeon's support. Pixeon...

Nov 2021
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Director

We are having issues with support and the time it takes Pixeon's support team to answer tickets as...

Nov 2021
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Director

There is a lack of relationship with the clients. Pixeon needs to check with the clients, find out...

Nov 2021
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Director

We are having problems with the latest version. There is usability, and then there is effectiveness....

Nov 2021
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Manager

We have a critical issue with PACS Aurora. We don’t have support after commercial hours. Our...

Nov 2021
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Manager

The initial training was good, but when a new doctor joins our team, there is no training available....

Nov 2021
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Manager

We had issues with upgrades regarding functionality and integration. In one of the upgrades, the...

Nov 2021
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Director

Pixeon has been meeting the needs of our organization, and they are a good and strategic partner....

Nov 2021
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Director

Pixeon's executive involvement has been great as of late, and the executives work super closely with...

Nov 2021
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Director

My feedback for future investment is for Pixeon to create a tool for post-processing. The PACS...

Nov 2021
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Manager

We don't have any problems with Pixeon. Generally, our relationship is really good. Pixeon's support...

Oct 2021
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Manager

Pixeon lacks in their proactive service. For example, our contract with them is for software and...

Oct 2021
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(0)
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Manager

Things are going well with PACS Aurora. It is very stable and functional.

Oct 2021
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(0)
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Manager

Pixeon should monitor us a little more than they do. For example, based on our average storage...

Oct 2021
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(0)
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Manager

Pixeon’s training and support are satisfactory. Getting support is easy, but some situations take...

Oct 2021
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(0)
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Manager

Pixeon seeks to conduct updates. They have also improved the content of the knowledge base. I would...

Oct 2021
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Manager

Every time I try to communicate with the vendor, I have no difficulties. Their participation is high....

Oct 2021
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Manager

The system’s usability isn’t perfect. For example, the equipment has no protocol for DICOM....

Oct 2021
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Manager

Since we don’t have professionals who work with x-rays, our use of 3D images is very small. We don’t...

Oct 2021
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Manager

In the past, the vendor would do product upgrades, but the information about those upgrades didn't...

Oct 2021
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Manager

Pixeon doesn't have a learning platform. That creates more work for me because I need to plan how to...

Oct 2021
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Manager

We have had a big problem with the solution's integration with another product. There is a program...

Oct 2021
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Manager

Pixeon is perfect for viewing images. We haven't had any issues with that. I am never fully...

Oct 2021
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Manager

I bring up all of the problems that I have with the solution, and the vendor always finds tools to...

Oct 2021
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Manager

We were involved with people from a different hierarchy within the vendor's organization. They were...

Oct 2021
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