PACS Aurora (Non-US) (Mostly Brazil) Comments

 
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User Commentary

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Analyst/Coordinator

Interfacing and Integration

PACS Aurora is an excellent tool for us. It has always served us very well and does well supporting...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system meets our needs. There are a few problems, but the system serves us well. We have...

Sep 2020
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Analyst/Coordinator

Relationship

The vendor's executives are very involved. We have a good relationship with them, and we have access...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor very rarely charges us for every little thing. I will admit that I don't remember a time...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I like the stability of the product. The system is a product that doesn't bother us. It does its...

Sep 2020
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Analyst/Coordinator

Service and Support

We are doing some work with another company that is doing something for diagnostic assistance with...

Sep 2020
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CIO

Interfacing and Integration

The integration with Pixeon's PACS is very cool. We distribute an image in our application, and...

Sep 2020
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CIO

Functionality and Upgrades

We were able to implement speech recognition functionality with Pixeon, and it works perfectly....

Sep 2020
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CIO

ROI / Cost (care and feeding)

PACS Aurora is absolutely cheaper than any other PACS on the market that meets our needs.

Sep 2020
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CIO

Service and Support

I am a fan of Pixeon. I am completely satisfied. They are a national company that has developed a...

Sep 2020
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CIO

Service and Support

Pixeon helped us a lot during the COVID-19 pandemic. We had to have a lot of people work remotely,...

Sep 2020
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CIO

Service and Support

We have some difficulty contacting Pixeon when we have a need that requires interference from...

Sep 2020
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Director

Interfacing and Integration

Things with the PACS are going well. The overall integration right now is good. Until recently, we...

Mar 2020
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Director

Functionality and Upgrades

Overall, PACS Aurora is a good system, and I don’t have any complaints about the solution. It is...

Mar 2020
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Physician

Technology

The PACS is very good. It isn't perfect. I don't know whether there is a problem with the internet...

Feb 2020
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Physician

Functionality and Upgrades

We are buying a voice recognition package from Pixeon. The package is more complete and includes...

Feb 2020
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Physician

Relationship

My partnership with Pixeon is low. I talk directly with the IT group here, and I almost never talk...

Feb 2020
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Physician

Other Observations & Comments

Everyone that isn't used to the product has a hard time. Everything is slow. In the beginning, the...

Feb 2020
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Physician

Service and Support

Pixeon called me for the first time and asked me about an issue. They had never called me asking...

Feb 2020
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Physician

ROI / Cost (care and feeding)

The software in Brazil is much cheaper for small clinics. It is hard for Pixeon to compete because...

Feb 2020
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Physician

Functionality and Upgrades

There was a reconstruction of the product. The old product was a lot easier to work with than it is...

Feb 2020
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CEO/President

Functionality and Upgrades

The system works very well. It opens studies very quickly. It has no memory problems. It works with...

Feb 2020
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CEO/President

Functionality and Upgrades

The system is easy, but the printing process has more steps than is necessary. There are two steps...

Feb 2020
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CEO/President

Interfacing and Integration

The integration with other software is very difficult and depends on Pixeon’s technical support. We...

Feb 2020
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CEO/President

Implementation and Training

We had some issues during the implementation. We had some difficulties with the initial plan, which...

Feb 2020
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CEO/President

Service and Support

The technical support is okay, but there are some issues that make me not depend on Pixeon....

Feb 2020
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CEO/President

ROI / Cost (care and feeding)

When it comes to cost benefit, the system is okay considering the prices of the market. We had to...

Feb 2020
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CEO/President

Future Outlook

I would recommend the system to a peer or friend. I think our overall satisfaction will improve in...

Feb 2020
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CEO/President

Functionality and Upgrades

The system is easy for me to use. It has applications. It would be more practical for me if I had to...

Feb 2020
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Director

Functionality and Upgrades

Pixeon has a really good product, and we love the interface and how easy it is to use. The training...

Jan 2020
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Director

Service and Support

The best part of Pixeon is the support. Pixeon's partner in our region is really good, and they are...

Jan 2020
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Director

Interfacing and Integration

Some areas where Pixeon could improve are with integration with voice recognition. Our system is not...

Jan 2020
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Director

Other Observations & Comments

Pixeon is very flexible when we have problems and difficulties. The technical support is a problem...

Jan 2020
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CIO

Relationship

Pixeon is a partner that really meets all our needs. They always have innovative solutions. We have...

Jan 2020
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CIO

Functionality and Upgrades

In terms of upgrades, things are going fine because it is rare to have any sort of issue, and when...

Jan 2020
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CIO

Relationship

I don’t talk with my account manager anymore because we already have a stronger relationship with...

Jan 2020
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CIO

Relationship

I would say that Pixeon has matured. They were already good; they are just consolidating the brand....

Jan 2020
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CIO

ROI / Cost (care and feeding)

I feel like Pixeon doesn't charge me for every little thing. They don't even charge us for some...

Jan 2020
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CIO

ROI / Cost (care and feeding)

For a reasonable price, Pixeon is able to deliver a fantastic solution and a quality that they are...

Jan 2020
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CIO

Future Outlook

I hope my overall satisfaction stays high. We see Pixeon moving up on the scale. Before they had the...

Jan 2020
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Manager

Implementation and Training

The implementation went very well, but the training could be improved. I am not sure whether that...

Jan 2020
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Manager

ROI / Cost (care and feeding)

We are happy with PACS Aurora. It is a really good product, and it has helped us be more efficient,...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

We haven’t upgraded to the latest version yet because of some infrastructure updates we have to do...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

PACS Aurora is very stable, and we hardly have any problems with it. When we contact Pixeon's...

Dec 2019
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Analyst/Coordinator

Interfacing and Integration

We have some integration issues. The vendor promised integration during the implementation, but that...

Dec 2019
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Analyst/Coordinator

Relationship

We have a large number of exams, and our sites are very busy. There is sometimes a problem with our...

Dec 2019
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Analyst/Coordinator

Sales and Contracting

The vendor is not good at communicating improvements to us. We were looking for a new feature that...

Dec 2019
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Analyst/Coordinator

Service and Support

The exams are sometimes not exported from other sites to our main location. We always have to check...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The system is very easy to use, and we can easily train new staff members. The interface is simple...

Dec 2019
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Manager

Service and Support

Pixeon provides good support for us. The support people are easy to reach and quickly take care of...

Oct 2019
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Manager

Relationship

Pixeon needs to improve their relationship with customers. Our account manager is usually distant...

Oct 2019
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Manager

Functionality and Upgrades

Pixeon is slow to provide additional storage when needed. We have a full service agreement that...

Oct 2019
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CTO

Functionality and Upgrades

Aurora is a product that has a lot of availability for internal images for the radiologists, and we...

Oct 2019
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CTO

Service and Support

We use Pixeon’s technical support very little, but we are very well attended to when we do.

Oct 2019
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CTO

Relationship

Pixeon is proactive in telling us about new functionalities. Pixeon gives us information when we...

Oct 2019
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CTO

Relationship

We have very open contact with Pixeon’s executives. When we need to talk with one executive in...

Oct 2019
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CTO

Service and Support

I have nothing against Pixeon. PACS Aurora is a qualified product, and Pixeon honors our time and...

Oct 2019
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CTO

Implementation and Training

The PACS Aurora orientation was very smooth. Most of the team of physicians already used it at...

Oct 2019
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CTO

Technology

PACS Aurora is very stable; very rarely do I notice problems. It really is a seamless product. PACS...

Oct 2019
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CTO

Implementation and Training

We haven’t had any training recently, but when we did, Pixeon was able to meet all the physicians’...

Oct 2019
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CTO

Interfacing and Integration

PACS Aurora works perfectly in terms of integration. Very rarely do we have a failure in the...

Oct 2019
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CTO

Technology

If we have problems with the system equipment or the network, PACS Aurora is still very accessible....

Oct 2019
 Helpful

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CTO

Service and Support

We don’t really have problems with Pixeon. In terms of our calls with Pixeon, we have gotten to the...

Oct 2019
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CIO

Other Observations & Comments

A little while ago, the imaging center called my team about a situation that happened in PACS...

Feb 2019
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CIO

Other Observations & Comments

I run my update once a month now, but that is enough because I am always working on Philips'...

Feb 2019
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CIO

Service and Support

The executive involvement needs to improve, but the sales team is good. I called the sales team to...

Feb 2019
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CIO

Functionality and Upgrades

Pixeon is investing a lot. I think the product helps us a lot. It is very safe and easy to operate....

Feb 2019
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CIO

Functionality and Upgrades

Pixeon has improved a lot of their SLAs. There used to be a small adjustment missing. Filling out...

Feb 2019
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Manager

Technology

We use very little of Pixeon’s support. There have been moments when the system has crawled and we...

Feb 2019
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Manager

Functionality and Upgrades

We have had PACS Aurora for a while. It is a tool that has evolved a lot over the years. The service...

Apr 2018
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Manager

Functionality and Upgrades

Pixeon recently presented Flow Performance, a new webstation being developed for reports and...

Apr 2018
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Manager

Other Observations & Comments

The doctors here don’t type the reports; they simply narrate them and record the narration, and then...

Apr 2018
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Manager

Relationship

I think Pixeon could improve their relationship with us. For example, when any new technologies are...

Apr 2018
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Director

Implementation and Training

Our implementation of PACS Aurora was wonderful because of Pixeon's training. Their staff came well...

Mar 2018
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Director

Implementation and Training

Pixeon tries to facilitate the implementation and training process because not every organization...

Mar 2018
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Director

Service and Support

We do have some complaints about the reporting capabilities in PACS Aurora. Pixeon saves the images...

Mar 2018
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Director

Service and Support

Pixeon's technical support is only accessible through their website, which is a downside. We are in...

Mar 2018
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Director

Functionality and Upgrades

We haven't had many problems with Aurora PACS, so we don't bother Pixeon much. However, we do have...

Mar 2018
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Manager

Service and Support

PACS Aurora has improved since last year; Pixeon was able to correct some of the problems I...

Dec 2017
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Manager

Future Outlook

I actually have not seen product-quality improvements yet, but because of what people have told me,...

Dec 2017
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Manager

Other Observations & Comments

We asked for some small software changes in reporting. We need a certain thing in our reports so...

Dec 2017
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Manager

Service and Support

Pixeon has really improved their support. The solution they sold us is both a software and hardware...

Dec 2017
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Manager

Service and Support

We used to have a process that was not standard for Pixeon. We noticed that their people had to...

Dec 2017