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PACS Aurora (Non-US) (Mostly Brazil)
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Pixeon’s training and support are satisfactory. Getting support is easy, but some situations take...

Oct 2021
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Manager

Pixeon seeks to conduct updates. They have also improved the content of the knowledge base. I would...

Oct 2021
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Manager

Every time I try to communicate with the vendor, I have no difficulties. Their participation is high....

Oct 2021
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Manager

The system’s usability isn’t perfect. For example, the equipment has no protocol for DICOM....

Oct 2021
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Manager

Since we don’t have professionals who work with x-rays, our use of 3D images is very small. We don’t...

Oct 2021
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Manager

In the past, the vendor would do product upgrades, but the information about those upgrades didn't...

Oct 2021
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Manager

Pixeon doesn't have a learning platform. That creates more work for me because I need to plan how to...

Oct 2021
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Manager

We have had a big problem with the solution's integration with another product. There is a program...

Oct 2021
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Manager

Pixeon is perfect for viewing images. We haven't had any issues with that. I am never fully...

Oct 2021
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Manager

I bring up all of the problems that I have with the solution, and the vendor always finds tools to...

Oct 2021
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Manager

We were involved with people from a different hierarchy within the vendor's organization. They were...

Oct 2021
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Director

The PACS is very practical. It works. There is communication and integration between the PACS and...

Nov 2020
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Director

The PACS integrates with our EMR. We don’t have problems with it. The data integration works, and I...

Nov 2020
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Director

We are still in the phase where we can’t read an image every once in a while. We don’t have the...

Nov 2020
||
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Director

The support for the PACS is very punctual and agile. Pixeon’s communication and interaction has...

Nov 2020
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Director

We need the images to be in the EMR. To see the images, we have to go to a separate web link. The...

Nov 2020
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Director

The quality of the product is good. We have nothing to complain about. We have been using the PACS...

Oct 2020
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Director

We didn’t keep up with the updates. I don't know whether Pixeon leaves the updates as optional, but...

Oct 2020
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Director

Our PACS behaves like a computer; after we use it for a week without shutting it down, it starts to...

Oct 2020
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Director

It is not difficult to use the system. It is very didactic. The training was very good; a very...

Oct 2020
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Director

For support, I will give a lower score. We have difficulty accessing the support people, especially...

Oct 2020
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Director

Pixeon recently changed our account executive. Our old account executive came to visit and made...

Oct 2020
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Director

We are studying to implement another vendor's system, and the interesting thing is that MV offered...

Oct 2020
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