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Commentary Summary
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User Commentary
Director
Functionality and Upgrades
The PACS is very practical. It works. There is communication and integration between the PACS and...
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Director
Interfacing and Integration
The PACS integrates with our EMR. We don’t have problems with it. The data integration works, and I...
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Director
Functionality and Upgrades
We are still in the phase where we can’t read an image every once in a while. We don’t have the...
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Director
Service and Support
The support for the PACS is very punctual and agile. Pixeon’s communication and interaction has...
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Director
Functionality and Upgrades
We need the images to be in the EMR. To see the images, we have to go to a separate web link. The...
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Director
Functionality and Upgrades
The quality of the product is good. We have nothing to complain about. We have been using the PACS...
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Director
Service and Support
We didn’t keep up with the updates. I don't know whether Pixeon leaves the updates as optional, but...
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Director
Functionality and Upgrades
Our PACS behaves like a computer; after we use it for a week without shutting it down, it starts to...
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Director
Implementation and Training
It is not difficult to use the system. It is very didactic. The training was very good; a very...
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Director
Service and Support
For support, I will give a lower score. We have difficulty accessing the support people, especially...
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Director
Relationship
Pixeon recently changed our account executive. Our old account executive came to visit and made...
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Director
Other Observations & Comments
We are studying to implement another vendor's system, and the interesting thing is that MV offered...
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Analyst/Coordinator
Interfacing and Integration
PACS Aurora is an excellent tool for us. It has always served us very well and does well supporting...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The system meets our needs. There are a few problems, but the system serves us well. We have...
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Analyst/Coordinator
Relationship
The vendor's executives are very involved. We have a good relationship with them, and we have access...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor very rarely charges us for every little thing. I will admit that I don't remember a time...
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Analyst/Coordinator
Functionality and Upgrades
I like the stability of the product. The system is a product that doesn't bother us. It does its...
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Analyst/Coordinator
Service and Support
We are doing some work with another company that is doing something for diagnostic assistance with...
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CIO
Interfacing and Integration
The integration with Pixeon's PACS is very cool. We distribute an image in our application, and...
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CIO
Functionality and Upgrades
We were able to implement speech recognition functionality with Pixeon, and it works perfectly....
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CIO
ROI / Cost (care and feeding)
PACS Aurora is absolutely cheaper than any other PACS on the market that meets our needs.
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CIO
Service and Support
I am a fan of Pixeon. I am completely satisfied. They are a national company that has developed a...
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CIO
Service and Support
Pixeon helped us a lot during the COVID-19 pandemic. We had to have a lot of people work remotely,...
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CIO
Service and Support
We have some difficulty contacting Pixeon when we have a need that requires interference from...
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Director
Interfacing and Integration
Things with the PACS are going well. The overall integration right now is good. Until recently, we...
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Director
Functionality and Upgrades
Overall, PACS Aurora is a good system, and I don’t have any complaints about the solution. It is...
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Physician
Technology
The PACS is very good. It isn't perfect. I don't know whether there is a problem with the internet...
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Physician
Functionality and Upgrades
We are buying a voice recognition package from Pixeon. The package is more complete and includes...
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Physician
Relationship
My partnership with Pixeon is low. I talk directly with the IT group here, and I almost never talk...
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Physician
Other Observations & Comments
Everyone that isn't used to the product has a hard time. Everything is slow. In the beginning, the...
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Physician
Service and Support
Pixeon called me for the first time and asked me about an issue. They had never called me asking...
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Physician
ROI / Cost (care and feeding)
The software in Brazil is much cheaper for small clinics. It is hard for Pixeon to compete because...
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Physician
Functionality and Upgrades
There was a reconstruction of the product. The old product was a lot easier to work with than it is...
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CEO/President
Functionality and Upgrades
The system works very well. It opens studies very quickly. It has no memory problems. It works with...
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CEO/President
Functionality and Upgrades
The system is easy, but the printing process has more steps than is necessary. There are two steps...
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CEO/President
Interfacing and Integration
The integration with other software is very difficult and depends on Pixeon’s technical support. We...
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CEO/President
Implementation and Training
We had some issues during the implementation. We had some difficulties with the initial plan, which...
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CEO/President
Service and Support
The technical support is okay, but there are some issues that make me not depend on Pixeon....
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CEO/President
ROI / Cost (care and feeding)
When it comes to cost benefit, the system is okay considering the prices of the market. We had to...
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CEO/President
Future Outlook
I would recommend the system to a peer or friend. I think our overall satisfaction will improve in...
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CEO/President
Functionality and Upgrades
The system is easy for me to use. It has applications. It would be more practical for me if I had to...
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Director
Functionality and Upgrades
Pixeon has a really good product, and we love the interface and how easy it is to use. The training...
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Director
Service and Support
The best part of Pixeon is the support. Pixeon's partner in our region is really good, and they are...
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Director
Interfacing and Integration
Some areas where Pixeon could improve are with integration with voice recognition. Our system is not...
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Director
Other Observations & Comments
Pixeon is very flexible when we have problems and difficulties. The technical support is a problem...
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