PACS Aurora (Non-US) (Mostly Brazil)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
The monthly fee for Pixeon products is becoming quite heavy compared to other vendors' products. If...
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I would recommend the PACS from Pixeon because it is a very good solution. An organization would...
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Pixeon is a very good vendor. We haven’t run into a problem that they haven't had answers for. That...
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The solution is very easy to use for everyone in the hospital.
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We have a support contract in case of system bugs or other issues. But if we want to add anything,...
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We are changing EMRs and moving to that vendor's PACS so that we can have better integration and...
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Pixeon's support has improved a lot in the last year. The first-level support people can't always...
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My score for Pixeon is affected by the work of their system's reseller and not just the product....
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We only have one way to integrate our RIS and PACS, and that is through an HTML generator. Our RIS...
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I found out from the web that the vendor had come out with new functionality for the system that we...
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The solution's implementation wasn't good, and there hasn't been much new technology delivered for...
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There is a lot of pressure on the medical industry to give results to patients. We don't print...
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It is very difficult for us to continue to manage the cost of the product, but we want to keep going...
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The training for PACS Aurora is always virtual. I would prefer to have in-person training.
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I am not aware of new technology from Pixeon. I haven't seen any updates since we implemented the...
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I like PACS Aurora's technology and features. The PACS is easy to use and intuitive.
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Pixeon does a good job. We have been having really good experiences with Pixeon's support. Pixeon...
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We are having issues with support and the time it takes Pixeon's support team to answer tickets as...
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There is a lack of relationship with the clients. Pixeon needs to check with the clients, find out...
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We are having problems with the latest version. There is usability, and then there is effectiveness....
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We have a critical issue with PACS Aurora. We don’t have support after commercial hours. Our...
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The initial training was good, but when a new doctor joins our team, there is no training available....
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We had issues with upgrades regarding functionality and integration. In one of the upgrades, the...
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Pixeon has been meeting the needs of our organization, and they are a good and strategic partner....
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Pixeon's executive involvement has been great as of late, and the executives work super closely with...
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My feedback for future investment is for Pixeon to create a tool for post-processing. The PACS...
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We don't have any problems with Pixeon. Generally, our relationship is really good. Pixeon's support...
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Pixeon lacks in their proactive service. For example, our contract with them is for software and...
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Things are going well with PACS Aurora. It is very stable and functional.
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Pixeon should monitor us a little more than they do. For example, based on our average storage...
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Pixeon’s training and support are satisfactory. Getting support is easy, but some situations take...
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Pixeon seeks to conduct updates. They have also improved the content of the knowledge base. I would...
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Every time I try to communicate with the vendor, I have no difficulties. Their participation is high....
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The system’s usability isn’t perfect. For example, the equipment has no protocol for DICOM....
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Since we don’t have professionals who work with x-rays, our use of 3D images is very small. We don’t...
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In the past, the vendor would do product upgrades, but the information about those upgrades didn't...
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Pixeon doesn't have a learning platform. That creates more work for me because I need to plan how to...
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We have had a big problem with the solution's integration with another product. There is a program...
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Pixeon is perfect for viewing images. We haven't had any issues with that. I am never fully...
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I bring up all of the problems that I have with the solution, and the vendor always finds tools to...
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We were involved with people from a different hierarchy within the vendor's organization. They were...
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