SmartHealth (Non-US) (Brazil Only)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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Manager

There are some steps in the system required to record or fill in which functions are hidden that...

Dec 2021
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Manager

With what is charged with the application fee and the total value of the deployment, the solution is...

Dec 2021
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Manager

I would buy this solution again, but I would do some market research. I wouldn’t buy the solution...

Dec 2021
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Manager

We had a problem with controlled prescriptions, and Pixeon wanted to charge me for that, but...

Dec 2021
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Analyst/Coordinator

I like that the system is very simple to use and the screens are dynamic. SmartHealth covers all...

Dec 2021
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Analyst/Coordinator

The support for SmartHealth is very slow. I have had tickets in the past that have taken about a...

Dec 2021
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Analyst/Coordinator

SmartHealth has evolved a lot. Since we have done the updates, the modules have been easier to use,...

Dec 2021
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Analyst/Coordinator

Pixeon charges for any small alteration we request on the system. If I am not willing to pay for the...

Dec 2021
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Manager

What I like most about Pixeon's support is their team's proactivity and the fact that they are...

Dec 2021
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Manager

With upgrades, whenever something new is coming out, I give Pixeon the maximum score. The product...

Dec 2021
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CEO/President

We have difficulty integrating SmartHealth with official government systems. For example, we need to...

Dec 2021
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CEO/President

Our implementation was done in an experimental way because it was mostly remote with some...

Dec 2021
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CEO/President

Pieces of the system work, but there are some things to be desired. We have to manage certain things...

Dec 2021
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CEO/President

The positive aspect of SmartHealth is its decision-making data. We can easily generate reports and...

Dec 2021
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CEO/President

I would certainly recommend the solution because it offers the benefit of creating or exchanging information....

Dec 2021
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Manager

SmartHealth frequently presents itself as an incomplete solution. If anything goes outside the basic...

Dec 2021
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(0)
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Manager

The main problem with Pixeon is that they don't resolve things. They take a long time to address an...

Dec 2021
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Manager

We are looking at other solutions to replace our EMR. There are a few more mature options in our...

Dec 2021
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Director

We are leaving Pixeon's system because the product doesn't have an intelligent drug interaction...

Nov 2021
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Director

We bought all the training from Pixeon, and I haven't had any training since the beginning. The...

Nov 2021
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Director

The product integrates with others, but I have a very hard time with the integration. I have to...

Nov 2021
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Director

Pixeon has no innovation and no proactive service. The product won't keep up with the improvements...

Nov 2021
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Manager

The vendor needs to work more closely with their clients. The vendor should improve training and...

Nov 2021
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Manager

The financial revenue piece is working very well, and it meets our basic needs nowadays.

Nov 2021
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Manager

There is no easy access to support. We are completely without assistance. When we need to open...

Nov 2021
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Manager

Pixeon brought in a third-party team to implement the system for us. We never implemented...

Nov 2021
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Director

SmartHealth is a complex program with many tools that affects all areas of the hospital. Some things...

Nov 2021
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Director

There are challenges with the integration and effectiveness of modules and support. We use the...

Nov 2021
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