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SmartHealth (Non-US) (Brazil Only)
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Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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Director

Interfacing and Integration

SmartHealth is very good for integrations; the database is open, and we can do integrations easily.

Oct 2022
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Director

Functionality and Upgrades

SmartHealth meets our needs very well. We are a small, specialized hospital. At the beginning of the...

Oct 2022
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Director

Functionality and Upgrades

The only area where we are not happy with Pixeon is system updates. We don't have any information...

Oct 2022
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VP/Other Executive

Lessons Learned

We are a low-complexity hospital, and SmartHealth serves our needs well. I don't know how things...

Oct 2022
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VP/Other Executive

Service and Support

We have been using the system for a few years now. Pixeon delivered exactly what was agreed upon at...

Oct 2022
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VP/Other Executive

Implementation and Training

We had training only when the system was implemented, but we haven't had recent training, so we...

Oct 2022
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VP/Other Executive

Interfacing and Integration

The integration that we have with SmartHealth is only with other modules by Pixeon, and that...

Oct 2022
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Director

Functionality and Upgrades

Pixeon offers periodic updates when there is a need for legislation or when there is something new...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Pixeon always charges for any request we make. Our benefit is that we know the system very well and...

Oct 2022
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Director

Service and Support

SmartHealth lacks innovation. Pixeon should work more closely with the customer to understand their...

Oct 2022
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Manager

Functionality and Upgrades

SmartHealth meets our needs very well, both on the administrative side and the clinical side.

Oct 2022
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Manager

Service and Support

When we have suggestions for improvement or some additional functionality that we need, we pass them...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Pixeon's cost is always increasing; every year they readjust the price, and this has been a problem...

Oct 2022
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Director

Relationship

I have a very good relationship with Pixeon. They provide very good support for us. There are some...

Oct 2022
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CEO/President

Service and Support

I am not getting responses from Pixeon. I have several support tickets open, but the vendor doesn't...

Oct 2022
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(0)
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CEO/President

Relationship

Our commercial manager is very nice and attentive. They have been trying to help a lot. Our customer...

Oct 2022
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CEO/President

Functionality and Upgrades

Our doctors complain a lot about the system. The digital signature doesn't work. Doctors prescribe...

Oct 2022
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CEO/President

Future Outlook

I would like to keep Pixeon around and continue to develop the system with them. We have worked a...

Oct 2022
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CEO/President

Functionality and Upgrades

Pixeon has evolved SmartHealth a lot recently. The vendor is always innovating and improving the...

Oct 2022
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CEO/President

Technology

We are evaluating the use of SmartHealth at the bedside. Today, the work is done with a laptop at...

Oct 2022
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CEO/President

Service and Support

Pixeon's support has been very slow compared to how it was before. The vendor's support people don't...

Oct 2022
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CEO/President

Interfacing and Integration

The integration between our PACS and SmartHealth has some communication problems despite both...

Oct 2022
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(0)
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Manager

Functionality and Upgrades

A major deficiency of SmartHealth is its usability. The system is not intuitive. For example, it has...

Oct 2022
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Manager

Interfacing and Integration

SmartHealth is integrated with other modules from Pixeon, and that integration is excellent.

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Our last update came with some silly bugs that Pixeon could have easily avoided. The bugs were...

Oct 2022
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Manager

Implementation and Training

Pixeon's training was very good. Due to the pandemic, the training was remote, but the vendor's...

Oct 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Some required things were missing during implementation and later Pixeon wanted to charge us to make...

Oct 2022
||
(0)
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Director

Service and Support

The support we received from Pixeon got even worse in the last year; it takes a very long time to...

Oct 2022
||
(0)
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Director

Service and Support

We don't see any innovation for SmartHealth. Pixeon doesn't put much effort into listening to us to...

Oct 2022
||
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