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SmartHealth (Global) (Brazil Only) Commentary
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Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Analyst/Coordinator

Product

I like how SmartHealth is well integrated with different departments; the information flows easily...

Sep 2023
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Analyst/Coordinator

Relationship

The Pixeon team has good engagement with us. It is easy to get ahold of them and escalate things...

Sep 2023
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Analyst/Coordinator

Relationship

Pixeon is always innovating with new features and product improvements.

Sep 2023
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Analyst/Coordinator

Relationship

Pixeon could improve their support. It usually takes one or two weeks for them to get back to us on...

Sep 2023
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VP/Other Executive

Culture

Pixeon is always very transparent about the system and the new things that are coming. The vendor is...

Sep 2023
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VP/Other Executive

Relationship, Operations

Pixeon always sends emails about innovation in various products and modules. Some of the vendor's...

Sep 2023
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VP/Other Executive

Relationship

The support people always have something to improve, but so far, everything that has been requested...

Sep 2023
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VP/Other Executive

Product, Value

I easily recommend SmartHealth to other hospitals, but I always advise them to consider other...

Sep 2023
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VP/Other Executive

Relationship, Product

System updates usually have bugs. There are always some problems that the vendor needs to resolve.

Sep 2023
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(0)
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VP/Other Executive

Operations

We do not have any training from Pixeon. We only receive training if we purchase a new module, but...

Sep 2023
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VP/Other Executive

Operations, Product

For me, the system is very practical and intuitive. I can very easily find what I need, but I have...

Sep 2023
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Manager

Value

The ROI from SmartHealth is reasonable, and when comparing it to other EHRs, we find that its value...

Sep 2023
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Director

Relationship

It is difficult for us to understand what the problem with Pixeon's support is. I don't know whether...

Sep 2023
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Director

Relationship

Pixeon's executive involvement is very good. When we need the vendor's executives, they respond and...

Sep 2023
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Director

Relationship

The vendor's communication about news could be improved. For example, when there is a module update,...

Sep 2023
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Director

Product

There are several hospitals that have called us to ask our opinion about the system, and we have...

Sep 2023
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Director

Operations

The vendor could do a better job of optimizing the system. We have been using SmartHealth for a...

Sep 2023
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Director

Operations

The system's deployment was even faster than we had planned. We had some consultants from various...

Sep 2023
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Director

Product

The vendor's system integration in general is good. An integration with the state system for...

Sep 2023
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Director

Product

The innovation that we have gained from SmartHealth has been very advanced. Our previous system...

Sep 2023
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Director

Operations

The vendor's training wasn't very efficient. It was all online, and many users had their cameras...

Sep 2023
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Manager

Product

We have had a good experience with SmartHealth, and we have been able to get what we initially...

Sep 2023
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Manager

Relationship

We have some needs we ask Pixeon for, and it takes a long time for the vendor to address them. For...

Sep 2023
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Manager

Loyalty, Relationship

Pixeon is focused on strengthening our partnership, and they help us get results. We hope that the...

Sep 2023
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CEO/President

Value

Pixeon's system is good. In general, it meets our needs well. I don't want to discredit Pixeon, but...

Sep 2023
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CEO/President

Value

Pixeon has been charging us for things that should be included in our monthly cost. The system's...

Sep 2023
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(0)
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CEO/President

Product

There are some functions in the system that don't work the way they should. For example, we have...

Sep 2023
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(0)
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CEO/President

Product

The new versions of the system usually have problems. In the last update, we had a problem with our...

Sep 2023
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CEO/President

Relationship

The vendor's executive involvement is good. I have easy access to Pixeon's directors, but it still...

Sep 2023
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Manager

Product

I wouldn’t buy SmartHealth again due to the fact that there are better options out there that are...

Sep 2023
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CEO/President

Relationship

Pixeon's support leaves a lot to be desired. That bothers us a lot. We have to integrate the system...

Sep 2023
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CEO/President

Operations, Product

We have so many problems with upgrades in SmartHealth. For example, we might have inventory that is...

Aug 2023
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CEO/President

Relationship

Pixeon needs to work better with clients. When we bring our problems to them, they say that they...

Aug 2023
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CEO/President

Relationship

Some things have gotten better recently with Pixeon. They are doing things to try and fix our...

Aug 2023
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CEO/President

Relationship

There are things in the SmartHealth process that aren’t well defined or well worked on, and Pixeon...

Aug 2023
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CEO/President

Product

We aren’t satisfied with SmartHealth. We have had innumerable problems with things not happening...

Aug 2023
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CEO/President

Relationship

Accessing people at Pixeon is very difficult. After some time and lots of fighting, we were able to...

Aug 2023
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Director

Product

I like the functionality of the product and my ability to see and issue reports.

Jun 2023
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Director

Relationship, Operations, Product

I would like the vendor to focus on enhancing the testing prior to launching new versions without errors....

Jun 2023
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