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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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Global (Non-US) EMR Market Share 2021: Strong Activity Despite the Pandemic
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User Commentary

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Director

I am a fan of the whole Pixeon system. However, there are a few gaps in the workflows that aren’t...

Nov 2020
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Director

We have some portals that we still aren’t able to integrate with SmartHealth. We don’t have much...

Nov 2020
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Director

The support services can be difficult. The support from Pixeon can vary. SmartHealth is another...

Nov 2020
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Director

I would recommend SmartHealth. I like the system. It is very likely that I would recommend it. Even...

Nov 2020
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Director

SmartHealth gives us a good return on investment. It isn't lacking a ton, but there are some things...

Nov 2020
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Director

Pixeon does not try to charge for every little thing. They aren’t mercenaries. We are a little...

Nov 2020
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Director

Pixeon follows through with what they promise. However, when we started working within the system,...

Nov 2020
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Director

It is hard to say whether I would buy the system again. The system is good and easy, and its...

Sep 2020
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Director

We looked at several other solutions, and SmartHealth was the cheapest, not just in the upfront cost...

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Director

We don't have plans to switch out SmartHealth. The system is good, and we like it. We have had the...

Sep 2020
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Director

Pixeon's biggest problem is their support. It takes a long time for the vendor to resolve problems....

Sep 2020
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Director

Pixeon tries to charge us for every little thing, but we end up doing everything the vendor wants to...

Sep 2020
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Director

We haven't been able to integrate SmartHealth with our accounting system. We haven't integrated...

Sep 2020
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Director

In our negotiation, Pixeon said that SmartHealth came with a lot of reports, but the system actually...

Sep 2020
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Director

There hasn't been any innovation from Pixeon. They do a lot of updates, but most of them are...

Sep 2020
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VP/Other Executive

We don’t have telemedicine here. Telemedicine isn’t easy for us for many reasons. For us to do...

Aug 2020
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VP/Other Executive

My perspective is that the maximum score should never be given to anything because everything can be...

Aug 2020
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VP/Other Executive

The system is intuitive. It is more intuitive than other systems, and it is relatively easier to...

Aug 2020
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VP/Other Executive

At the time we implemented the solution, I didn’t like some of the vendor’s people. No team has all...

Aug 2020
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VP/Other Executive

From what I know, the vendor does their training remotely. Their training might be better now than...

Aug 2020
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VP/Other Executive

Everything has the possibility of improvement. Every couple of years, the vendor releases new...

Aug 2020
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VP/Other Executive

Depending on the demand, the vendor’s support people don’t take very long to give me an answer.

Aug 2020
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VP/Other Executive

The solution meets the needs of the hospital. The basic modules that the vendor suggested were...

Aug 2020
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VP/Other Executive

Pixeon’s system was adapted to our hospital’s reality in terms of price and capacity. We went with...

Aug 2020
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VP/Other Executive

SmartHealth is a modular system. We buy the modules based on our needs. For example, SmartHealth has...

Aug 2020
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VP/Other Executive

When talking about the implementation of a new system, we create a scheduling bank that the company...

Aug 2020
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VP/Other Executive

We haven’t had any problems yet. The vendor has some reporting modules, and they have some basic...

Aug 2020
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VP/Other Executive

I haven’t received any information regarding COVID-19 from the vendor. I honestly don’t know what...

Aug 2020
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Director

Our physicians complain that it is difficult to learn the system. There are too many tabs to open...

Jul 2020
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Director

Pixeon delivers on our expectations and is very honest in keeping their word. We were using paper...

Jul 2020
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Director

We also looked at another system, but SmartHealth cost about half the price of the other tool and...

Jul 2020
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Manager

We have a new solution. It doesn’t interact with SmartHealth very well. The images take a long time...

Jul 2020
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Manager

The module’s functionality came with a little resistance from the clinicians. For example, the...

Jul 2020
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Manager

SmartHealth is a complete solution when it is installed. The EMR is in the package. I have a person...

Jul 2020
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Director

Pixeon has been here for a while, and we are talking with them to fix some things that haven’t been...

Jul 2020
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Director

During our implementation, there were lots of problems with the project manager. We fought a lot....

Jul 2020
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Director

Pixeon’s worst piece is the support. Pixeon’s support people take forever and are very bad. Things...

Jul 2020
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Director

The hospital and some ambulatory sites use Pixeon's solution. All of those sites use the EMR very...

Jul 2020
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Director

I don’t think Pixeon's solution is a bad system. It isn't the best in the world, but I don’t think...

Jul 2020
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Director

We are told everything we ask for from Pixeon is hard to develop. SmartHealth works in some ways,...

Jul 2020
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Director

I rate the executive involvement at Pixeon very high. I talked with Pixeon’s executive team when we...

Jul 2020
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Director

The implementation process went pretty smoothly in some sectors, but in other sectors, the...

Jul 2020
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Director

During the COVID-19 period, we haven't seen any difference in terms of the vendor's support. We have...

Jul 2020
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Director

There is one sector where some promises were made about easy execution after the implementation, but...

Jul 2020
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Director

It takes some effort for people to get the system. But once they get it, the system is good and easy...

Jul 2020
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