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KLAS Research Director - Paul Hess
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User Commentary

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CEO/President

Service and Support

PointClickCare is trying to move as fast as they can. They will tell us about an upgrade or...

Jan 2021
(0)
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CIO

Functionality and Upgrades

PointClickCare does exactly what it is supposed to do. There are a lot of regulations that we have...

Nov 2020
(0)
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CIO

Interfacing and Integration

It would be nice if PointClickCare had better interface options. I would love for this system to...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor came up with some new solutions early on. The new solutions...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

I would give PointClickCare a high rating for their implementation services. We implement new things...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would give the system a very high rating for working as promoted in the last year. Everything is...

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We don't really have any integration issues. PointClickCare tries to get to things as quickly as...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

PointClickCare is usually on top of delivering new technology. They released an infection control...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

We have account representatives I deal with directly on a day-to-day or week-to-week basis....

Oct 2020
(0)
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Analyst/Coordinator

Sales and Contracting

There are always improvements that can be made. A lot of the time, we don't know what the price of...

Oct 2020
(0)
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Analyst/Coordinator

Lessons Learned

We have recommended PointClickCare a few times in casual conversations with companies that have...

Oct 2020
(0)
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Director

Functionality and Upgrades

I like the system, but sometimes there is not information from particular hospitals. I am assuming...

Oct 2020
(0)
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Director

Functionality and Upgrades

I like the system. I don’t know what to compare it to. For me, the system is easy to use. I don’t...

Oct 2020
(0)
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Director

Implementation and Training

It took me longer than I thought it would take to learn the system. The problem with it is that...

Oct 2020
(0)
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CIO

Lessons Learned

All in all, PointClickCare does pretty well. The clinical and the financial aspects are fine. The...

Oct 2020
(0)
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CIO

Technology

PointClickCare publishes applications, and we do mobile-device management with those applications....

Oct 2020
(0)
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CIO

Functionality and Upgrades

I am not thrilled about the cloud systems. I don't have visibility or control over any part of the...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor does a lot of updates and improvements to the software. They have added quite a few...

Sep 2020
(0)
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Manager

Implementation and Training

During implementations, the vendor is there for us throughout the whole thing. Even if we don’t have...

Sep 2020
(0)
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Manager

Interfacing and Integration

We are integrated with our in-house pharmacy. The system seems to work well, but it has had some glitches....

Sep 2020
(0)
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Manager

Functionality and Upgrades

The vendor stays on the cutting edge, and they listen to their customers. They have grown a lot. I...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The solution is so easy to use. It integrates with so many different systems. All we have to do is...

Sep 2020
(0)
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Manager

Relationship

I can’t give the solution high-enough marks. The people I have had to work with have been great. The...

Sep 2020
(0)
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Director

Interfacing and Integration

I have been working with PointClickCare's integration team, and that team is very helpful. So many...

Sep 2020
(0)
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Director

Implementation and Training

I have been using PointClickCare for a long time. I learned the system from scratch and I have...

Sep 2020
(0)
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Director

Functionality and Upgrades

I can customize PointClickCare to the way that I want to use it. I can break down the software and...

Sep 2020
(0)
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Director

Relationship

PointClickCare has sent over a lot of references for COVID-19. There are a lot of sources from them...

Sep 2020
(0)
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Director

Service and Support

I haven't had a bad experience with PointClickCare. Their help and customer service are really good....

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

PointClickCare does try to charge for everything. Every single module has its own price. When...

Sep 2020
(0)
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Director

Implementation and Training

Sometimes, when we need training for PointClickCare, getting everybody on board with the same...

Sep 2020
(0)
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Director

Functionality and Upgrades

Some of our clinicians don't like PointClickCare's COVID-19 screening because they don't feel that...

Sep 2020
(0)
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CIO

Functionality and Upgrades

Of all the long-term care vendors in the market, I consider PointClickCare to be one of the top two....

Sep 2020
(0)
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CIO

Service and Support

PointClickCare has a pretty strong focus on developing and enhancing the product. Whenever I am...

Sep 2020
(0)
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CIO

Functionality and Upgrades

Our biggest worries right now are accessing our data, being able to query reports, and being able to...

Sep 2020
(0)
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CIO

Relationship

Our relationship with PointClickCare is strong. They listen to their customers. I had an issue where...

Sep 2020
(0)
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CIO

Other Observations & Comments

We use a few modules from third parties because PointClickCare has either recently developed those...

Sep 2020
(0)
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CIO

Service and Support

PointClickCare did some things for COVID-19. They offered some educational opportunities....

Sep 2020
(0)
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Manager

Interfacing and Integration

At this point, the system is part of our long-term plans. In fact, we are doing more integration...

Sep 2020
(0)
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Manager

Service and Support

PointClickCare has kept their promises, but they move a little slowly. But the things on their road...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

We don't feel nickel-and-dimed by PointClickCare. They are very good at taking into account the fact...

Sep 2020
(0)
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Manager

Implementation and Training

When PointClickCare sends us to their resources, those are just cumbersome. But the people who do...

Sep 2020
(0)
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Manager

Service and Support

PointClickCare is always looking into the future. They are always trying to build more things.

Sep 2020
(0)
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Manager

Future Outlook

If we can get everything up and running with the pharmacy integration and referral modules, we will...

Sep 2020
(0)
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Manager

Functionality and Upgrades

PointClickCare gave us an infection control module with updates and everything. They did a very good...

Sep 2020
(0)
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CMIO

Functionality and Upgrades

Our users love PointClickCare. There was a time when we considered switching to another vendor in...

Sep 2020
(0)
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CMIO

Lessons Learned

I hear good things about PointClickCare, so I think it works as promoted. I never see much...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

PointClickCare’s tool is not user friendly. I have used a lot of systems in the past, and...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

PointClickCare has not been keeping all their promises. They keep changing things. They are not...

Sep 2020
(0)
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Analyst/Coordinator

Implementation and Training

It is very hard to find the vendor’s training. I have never had any formal training from...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system has a lot of shortcomings and is not very user friendly. When somebody new comes into the...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like PointClickCare’s cash receipts. In that way, the system is a lot easier than other systems...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Unless we call the vendor, we may not get a call back for few days. I have actually seen a lag of...

Sep 2020
(0)
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Analyst/Coordinator

Future Outlook

The support and the system itself have some areas that need improvement. I am going to be on...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We have had a great experience with PointClickCare. The system is extremely easy to use. Visually,...

Sep 2020
(0)
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Manager

Other Observations & Comments

There are some customized reports that seem like they should be with the PointClickCare system already....

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We stay current with the product because it is a fast-paced tool, and the vendor has us on their...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

There is a component of the system for the clinical-billing aspect. Our IT services team actually...

Jul 2020
(0)
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Director

Functionality and Upgrades

PointClickCare's system is very easy to use. We can generate information at our fingertips. We have...

Jul 2020
(0)
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Director

Functionality and Upgrades

Not all of our needs are being met by the system. The search program needs to be tailored to our...

Jul 2020
(0)
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Director

Interfacing and Integration

PointClickCare needs to reach out to more doctors for integration so that we can send a lot of...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

PointClickCare's system is fairly user friendly. There are good options and good programming, and...

Jul 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does tend to overcharge. They deliver new technology, but they overcharge me for it. I...

Jul 2020
(0)
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Director

Service and Support

Things with PointClickCare are wonderful and very good. They supported us through COVID-19 with a...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

I don't think that PointClickCare nickel-and-dimes us. When we want to do a big project, of course...

Jul 2020
(0)
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Director

Implementation and Training

We are doing a big implementation with something right now, and we have had some hiccups with...

Jul 2020
(0)
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Director

Implementation and Training

There is a variety of ways to get the training from PointClickCare, and I like that. The training...

Jul 2020
(0)
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Director

Interfacing and Integration

PointClickCare's system is integrated with a couple of things. We are currently working on a...

Jul 2020
(0)
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Director

Functionality and Upgrades

One of the reasons that I like PointClickCare's system so much is the ease of use. I hear that from...

Jul 2020
(0)
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Director

Relationship

The executives from PointClickCare are pretty involved. They reach out to guide us with things that...

Jul 2020
(0)
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Director

Functionality and Upgrades

I would recommend PointClickCare's system. I did consulting for several years, and I wouldn't work...

Jul 2020
(0)
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Director

Other Observations & Comments

I am sad that PointClickCare won't have their annual conference this year, but that is not their fault....

Jul 2020
(0)
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Analyst/Coordinator

Relationship

The executives don’t call us unless they want to sell us something.

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is top of the line. I think it is the best thing around for healthcare.

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges us for every little thing. There is always a fee when we do things with the vendor....

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor’s support is usually right on. Even with COVID-19, the support people usually get right...

Jul 2020
(0)
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Nurse

Interfacing and Integration

For one area in our facility, the solution’s integration would get a high rating, but for another...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

I am old school, and finding information in Pulse and knowing when updates are aren’t as easy as...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

I like how the solution is set up. I like how it flows.

Jul 2020
(0)
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Manager

Service and Support

PointClickCare has supported us well throughout the COVID-19 crisis. We haven't really tapped into...

Jul 2020
(0)
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Manager

Functionality and Upgrades

PointClickCare's system is far and beyond the most integrated EHR on the market. The vendor...

Jul 2020
(0)
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Manager

Functionality and Upgrades

My overall satisfaction with PointClickCare is however high the scale goes. I have no problems with...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

When it comes to avoiding charging for every little thing, the answer is yes and no. There are a lot...

Jul 2020
(0)
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Manager

Implementation and Training

I don’t have any issues with PointClickCare's implementation services. They are really good. We can...

Jul 2020
(0)
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Manager

Interfacing and Integration

PointClickCare has delivered on all of their promises when it comes to the system working as...

Jul 2020
(0)
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Manager

Functionality and Upgrades

This is a software program, and it meets our needs. I don’t know whether it is new technology. We...

Jul 2020
(0)
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Manager

Service and Support

PointClickCare's ongoing support is good because they tell us when things are going on and when...

Jul 2020
(0)
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Manager

Relationship

Someone in our leadership is very involved with PointClickCare at the executive level. That person...

Jul 2020
(0)
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Director

Relationship

The support has kind of fluctuated depending on our business manager at the time. I would actually...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

If I want to use a product that PointClickCare has, there is a charge per resident per day. There is...

Jun 2020
(0)
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Director

Implementation and Training

Ongoing training from PointClickCare is great. Things were hard initially, but that wasn't the...

Jun 2020
(0)
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Director

Functionality and Upgrades

PointClickCare's system makes my job a lot easier. It is really user friendly. We are integrated...

Jun 2020
(0)
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Director

Relationship

PointClickCare takes care of my problems pretty quickly online. Day to day, I have no contact or...

Jun 2020
(0)
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Director

Service and Support

PointClickCare is really good about notifying us well in advance about any outages that we might...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The system is a good product and is easy to use. It is so much more involved than another system we...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We had a lot of modules in the beginning. The system is doing a lot for us. Some facilities are...

Jun 2020
(0)
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Manager

Other Observations & Comments

PointClickCare is in the middle when it comes to charging for every little thing. Obviously, there...

Jun 2020
(0)
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Manager

Relationship

We had some people that were higher up the food chain, but they are gone. The people we have now are...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

I would maybe buy the product again. When we first looked into the vendor, one of the reasons that...

Jun 2020
(0)
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Director

Implementation and Training

We implemented the product so long ago, and we had to hire an entire team to do the implementation....

Jun 2020
(0)
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Director

Interfacing and Integration

The vendor is very difficult to work with when it comes to integrating other systems into...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

If we were willing to pay for things, the system's functionality would meet all of our needs. The...

Jun 2020
(0)
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Director

Relationship

The vendor's ongoing support has been very good, but we don't necessarily hear from the executives...

Jun 2020
(0)
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Director

Functionality and Upgrades

We have gotten outcomes from the product, but it is difficult to get reports and things that could...

Jun 2020
(0)
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Director

Service and Support

When enhancements are requested or available, or when additional functionality is requested, we...

Jun 2020
(0)
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Director

Other Observations & Comments

Things can be difficult unless organizations have a dedicated person who knows about data relay. The...

Jun 2020
(0)
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Director

Service and Support

The product has worked very well in our environment. We are pleased with the outcome of the build...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

With PointClickCare, everything is a service that we add on. We know up front what additional...

May 2020
(0)
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Director

Relationship

PointClickCare has done a really good job throughout the COVID-19 crisis. Nobody is perfect, but...

May 2020
(0)
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Analyst/Coordinator

Sales and Contracting

PointClickCare hasn’t let us down. They didn’t overpromise in the beginning, even though that is the...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

PointClickCare really loves to charge for every little thing, but they are up front about it. If I...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Getting things reversed with PointClickCare is difficult. We bought some modules that we didn’t...

May 2020
(0)
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Analyst/Coordinator

Implementation and Training

Users are beaten over the head with training. Some people start to tune out, and they don’t think...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we don’t know anything about a feature, we are provided with a menu of things that the feature...

May 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

PointClickCare's system has a marketplace of certified vendors, so if we have the opportunity to...

May 2020
(0)
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Analyst/Coordinator

Lessons Learned

When we get a product such as PointClickCare's system, we have a thousand things going on at the...

May 2020
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

I honestly don't know what other product would shine better than PointClickCare's system if we...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have really seen some tremendous benefits for our billing office from PointClickCare's system. We...

May 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The integration isn’t bad. But we have struggled continuously with the pharmacy integration, and we...

May 2020
(0)
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Analyst/Coordinator

Sales and Contracting

PointClickCare is trying to support us during COVID-19. If the vendor has something available, we...

May 2020
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VP/Other Executive

Functionality and Upgrades

In the skilled nursing facility industry, PointClickCare is by far the most user-friendly EMR. Most...

Apr 2020
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VP/Other Executive

Other Observations & Comments

The only time that we get asked to pay for extra things is when we add different modules. One of my...

Apr 2020
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Manager

Functionality and Upgrades

PointClickCare is definitely part of our long-term plans. If I were choosing an EHR for the first...

Mar 2020
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Manager

Functionality and Upgrades

I have been impressed with some of the ways PointClickCare has gone through future products, demos,...

Mar 2020
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Manager

Other Observations & Comments

It seems that PointClickCare charges for most things that they can charge for. But since their...

Mar 2020
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Manager

Functionality and Upgrades

There are a couple of areas where documentation isn’t within the profile across the community....

Mar 2020
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Manager

ROI / Cost (care and feeding)

Getting through the support channels can be slow and difficult. For certain requests, I believe...

Mar 2020
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Manager

Functionality and Upgrades

Having one chart for one resident would improve the system; I think most EHR vendors are working...

Mar 2020
(0)
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Manager

Interfacing and Integration

We like that we are fully integrated; we are completely paperless. We have integration with...

Mar 2020
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Manager

Functionality and Upgrades

When it comes to integration, the only thing that we still don’t have is good integration with our...

Mar 2020
(0)
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Manager

Functionality and Upgrades

When it comes to ease of use, our surveyors always comment on how easy it is to get the surveys that...

Mar 2020
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Manager

Service and Support

PointClickCare has good support staff. It may just be because of how long we have been with them,...

Mar 2020
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Manager

ROI / Cost (care and feeding)

PointClickCare does nickel-and-dime us to death. Every time there is something new that we want to...

Mar 2020
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CIO

Interfacing and Integration

Things are working well with the system. We have integrations that are going really well, depending...

Mar 2020
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CIO

Relationship

The PDPM was a challenge for everybody, but part of the challenge comes from the fact that Medicare...

Mar 2020
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CIO

Functionality and Upgrades

There are things like therapy code modifiers that are on the front page of the screen. All users can...

Mar 2020
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CIO

Other Observations & Comments

PointClickCare has continued to improve the home health product, but it isn’t there yet.

Mar 2020
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CIO

Relationship

Whether PointClickCare keeps all their promises is a tough question. They work hard to keep their...

Mar 2020
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CIO

Other Observations & Comments

The vendor charges for different modules. One price doesn’t include everything. The vendor has a...

Mar 2020
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CIO

Functionality and Upgrades

The ease of use for end users depends on how we have the system set up, but it is generally good....

Mar 2020
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