QGenda Advanced Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Technology
QGenda has now filled some of their biggest gaps. They have partnered with a company and created an...
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Service and Support
We went with QGenda and are still satisfied with them because of their customer support model. With...
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Service and Support
QGenda’s customer service executives do a great job of being proactive, but the individual customer...
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Functionality and Upgrades
QGenda Advanced Scheduling is user-friendly software that we trust. It is easy to view schedules,...
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Relationship
QGenda responds to customer requests to continually improve. The software is owned by the founders,...
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Implementation and Training
QGenda’s implementation services are great. The vendor has a good, thorough process and a clearly...
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Functionality and Upgrades
The product hasn't met all our needs. The system is supposed to automate schedules based on defined...
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Lessons Learned
We would recommend QGenda with some caveats. Those considering QGenda need to go in with eyes wide...
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Other Observations & Comments
We expect our satisfaction with QGenda to stay exactly the same; they haven’t changed very much.
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Service and Support
When we reach out to the vendor, we get an answer right away. That is never a problem. If an issue...
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Relationship
QGenda should know that our schedule is going to be a nightmare and will need a bunch of changes,...
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Other Observations & Comments
QGenda does a great job with vendor executive involvement. The top-level executives are really...
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Relationship
QGenda is very organized, and they have a system for getting our schedule put into their system and...
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Implementation and Training
QGenda did a great job with training. They have a great training team. The system doesn’t really...
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Other Observations & Comments
The product works as promoted if it is set up correctly and everything is plugged in correctly....
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Functionality and Upgrades
We would like to see the vendor improve on their automated scheduling tool. The manual scheduling...
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Interfacing and Integration
QGenda does really well at helping us with our interoperability goals. Their API is really well...
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Lessons Learned
I am a bit focused on technology, so I have basically taught myself how to do a lot of things in...
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Other Observations & Comments
For the most part, the vendor does a good job of keeping all their promises. When we wanted to add...
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Service and Support
I heard from the vendor only when the product was first installed. I haven’t heard anything since....
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Interfacing and Integration
The product integrates with our other scheduling software. I can open the QGenda calendar in...
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Lessons Learned
I would tell a friend to make a QGenda salesperson come in and then hold the salesperson captive...
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Service and Support
We can do a lot of things with the product, but I don't have the time to explore it. It would be...
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Relationship
I really can't think of any strengths of the product that I would highlight. The vendor has very bad...
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Functionality and Upgrades
QGenda Advanced Scheduling is not as easy to use as I thought it would be. It is good for the people...
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Implementation and Training
The training wasn't helpful. The vendor gave us written instructions with pictures. A lot of...
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Technology
The intent of QGenda is to build our schedule 100%. At this point, the product builds the schedule...
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Functionality and Upgrades
The product works well, but our schedule is so complicated, and that makes things difficult. The...
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Technology
QGenda is constantly trying to advance in technology, whether that is to meet the needs of the...
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Service and Support
When we have major issues and call QGenda, the phone support hours do not always match our working...
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Relationship
QGenda usually notifies us if there are foreseeable issues. Some of the problems we have cannot be...
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Lessons Learned
I would tell a friend or peer looking at purchasing QGenda Advanced Scheduling that it does what it...
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Implementation and Training
There is a help center that QGenda has regarding learning how to use the product. We go through the...
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Functionality and Upgrades
QGenda Advanced Scheduling is a part of our long-term plans because we looked at other products and...
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Relationship
Sometimes we wish we could get faster responses, but QGenda does keep all of their promises.
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Functionality and Upgrades
When we make changes, they automatically go to the physicians. We like the public links that we can...
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Functionality and Upgrades
The main problem is the automation when doing schedules. Because of the complexity of the rules, the...
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Service and Support
Previously, we could just email our support specialist directly, and by the end of the day, we would...
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Other Observations & Comments
We can't exactly say that we are completely happy with QGenda right now. We are not looking around...
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Service and Support
It seems like QGenda sends a survey to rate their support services every time we put in a ticket,...
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Service and Support
Sometimes QGenda says they have fixed something, and we find that it has not been fixed, so we have...
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Relationship
QGenda’s strength is that they are always willing to help. Everybody there is very helpful. They are...
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Service and Support
QGenda is constantly offering webinars to teach us how to do things. It feels like they are offering...
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Implementation and Training
One thing about QGenda is that they do try to share great tutorial videos. They also have a great...
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Relationship
Overall, we are very happy with QGenda. Sometimes our issues are not solved by QGenda on the first...
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Functionality and Upgrades
I would tell a friend that I enjoy QGenda Advanced Scheduling. The product is great; it helps with...
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Implementation and Training
QGenda keeps modifying and upgrading the product to stay ahead of the game and make things better....
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Interfacing and Integration
We have integrated QGenda Advanced Scheduling with some of our tracking for RVUs, so it does well...
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Functionality and Upgrades
There are things here and there that could be a little easier for our clinicians that cause a hiccup...
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Relationship
I don't use QGenda’s regular phone support. I have a specific person I contact who is awesome. I...
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Technology
I recommend QGenda Advanced Scheduling all the time. The product works very well. It is very easy...
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Service and Support
QGenda is very good about sending us updates. On our side, sometimes there is an issue with the...
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Service and Support
We wish that QGenda could email us if there is a blank in the schedule.
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Functionality and Upgrades
The solution is supplying us with what we intended it to. It is helping all the departments to get...
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Relationship
QGenda is trying to buy more programs to help us. They have purchased Shift Admin, and they are...
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Functionality and Upgrades
QGenda Advanced Scheduling is a very user-friendly system. I can easily make the changes that I need...
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Implementation and Training
If I have a question about something not running correctly or anything like that, QGenda is...
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Functionality and Upgrades
Because of the way we have our system set up, our providers have to make multiple requests for one...
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Functionality and Upgrades
We have a very complicated system because we are very specialized. QGenda's system can't handle some...
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ROI / Cost
QGenda charges for everything. When we have new physicians join, we are charged an activation fee,...
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Service and Support
We have a representative from QGenda who will walk us through things, and that person is great. They...
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Functionality and Upgrades
QGenda's system is a little difficult for people to navigate. We usually have new users with lots of...
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Relationship
We can create our own rules. So, when running an algorithm in QGenda's system, we make can make the...
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Functionality and Upgrades
We use QGenda Advanced Scheduling for our physicians’ group. One of the things we think is wonderful...
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Other Observations & Comments
We hope QGenda doesn’t take away the one-on-one relationship with the representative because it is...
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Functionality and Upgrades
Our upgrades have all had good features, and as QGenda changes things, they seem to make the system...
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Functionality and Upgrades
QGenda Advanced Scheduling is really very easy to use; the way we have it set up is very user...
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Service and Support
We are able to email our representative from QGenda directly when we need support, and they answer...
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ROI / Cost
QGenda Advanced Scheduling is integrated so much into our clinical operations that we cannot imagine...
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Relationship
One of the big promises from QGenda that we liked is having a contact that knows our story and knows...
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ROI / Cost
Using QGenda Advanced Scheduling has improved my ability to put together schedules in a more timely...
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Relationship
My customer success consultant has been great to work with and has always been responsive when I...
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Functionality and Upgrades
Before we were using QGenda's product, we used to keep track of schedules in a spreadsheet, and we...
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Functionality and Upgrades
I like the trackability of the product; people can easily request changes, and I can easily go in...
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Functionality and Upgrades
The product doesn't necessarily meet all of our needs for day-to-day operations. While the...
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Functionality and Upgrades
I wish that, as an administrator, I could have a bit more access to do the things I need to do so I...
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Functionality and Upgrades
The product has significantly improved my efficiency in scheduling radiologists at multiple sites.
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Service and Support
The customer service team helps me learn how to use the product and train all of our physicians. The...
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Functionality and Upgrades
We like the product; it has been very beneficial to us. It is easy to use and update, and scheduling...
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Implementation and Training
Our department is growing, so for scheduling, we needed something more than paper and pencil. From...
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Service and Support
QGenda excels at customer service in their responsiveness and willingness to meet with us, address...
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Future Outlook
QGenda has been doing a really great job. The vendor continues to develop the things that we need....
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ROI / Cost
The only downside is that the product is pricey. QGenda tries to get us to buy more packages, and...
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Functionality and Upgrades
The system is easy to use once people get used to it, including the processes of adding people to...
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Service and Support
With every new product and change, we are nervous. However, whenever I have a question, QGenda is...
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Implementation and Training
The vendor is always pushing out webinars for us so we can learn more about their product.
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Functionality and Upgrades
QGenda doesn’t email me about maintenance. But anytime I log in to the product, a window usually...
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Functionality and Upgrades
We don’t have issues with the updates. The system works exactly the way that we expect it to, and we...
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Relationship
My biggest concern with QGenda's implementations is that there are a lot of different people...
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Implementation and Training
QGenda's trainers usually work with the individuals or units who are building things. The vendor is...
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Future Outlook
Things have been going well with the system, and we want to expand our use of the product.
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Technology
We don't have a lot of issues with QGenda Advanced Scheduling. Providers are always a little...
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Interfacing and Integration
We don't use all of QGenda's different tools. We are in the process of looking at some of the...
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Technology
QGenda does great things when it comes to delivering new technology. They are always advancing, and...
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Relationship
I don't know that we have ever had the vendor reach out to us about potential problems. When QGenda...
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Service and Support
Our contact at QGenda does a great job of getting the right people involved.
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Relationship
I love that the vendor assigns one person to my account. The person I have now is great, and the...
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Technology
Because we use QGenda Advanced Scheduling through a website, it doesn't work very smoothly. It is...
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Functionality and Upgrades
The product is excellent. The way it is organized and the options the vendor gives us, as well as...
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Implementation and Training
I love the online education and the Zoom education that the vendor offers.
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ROI / Cost
I am extremely satisfied with the QGenda software. It is very powerful and has made making,...
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Implementation and Training
Implementation was very rocky with QGenda. The timeline they set was unrealistic. Our group is large...
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Relationship
Most of the support personnel at QGenda are very good and have worked to get the product up to...
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ROI / Cost
Overall, QGenda Advanced Scheduling's functionality has exceeded my expectations. There are a few...
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Service and Support
I am very impressed with QGenda’s support. QGenda really hit the mark and provided great guidance...
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Functionality and Upgrades
We could not be happier with the QGenda software. It is a fantastic, very well-done product, and we...
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Relationship
My experience with QGenda Advanced Scheduling has been one of the best experiences I have had out of...
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Functionality and Upgrades
QGenda Advanced Scheduling makes scheduling convenient for our end users. They can see their...
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Functionality and Upgrades
The one improvement that I would like to see is for the administrators to have more capabilities on...
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Service and Support
My experience with QGenda has been extremely positive. The staff is very knowledgeable and is always...
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Relationship
The vendor keeps promises, provides deliverables, and holds to timelines. I am extremely likely to...
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Interfacing and Integration
The vendor has a nice out-of-the-box application. However, some of the integrations we want to...
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Service and Support
There are some things with the vendor's support that take longer than with other vendors, but QGenda...
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Other Observations & Comments
For the most part, the vendor keeps their promises. The software works, but sometimes the system's...
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Other Observations & Comments
With our current contract, the vendor does avoid charging for every little thing. With our previous...
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Implementation and Training
The vendor's training isn't very good at all. The vendor basically hands us the training materials...
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Functionality and Upgrades
The product does work as it was promoted if everything is set up correctly. There are a few bugs,...
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Interfacing and Integration
The system's interface does work, but we have issues with other systems. This system is able to...
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Functionality and Upgrades
Using the directory in the system is extremely easy, but setting up a schedule is not. We have to...
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Relationship
When I call the project managers at the vendor organization, the managers are very responsive. The...
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Service and Support
QGenda was really responsive and guided us through everything. We haven't had any issues that we...
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Technology
We have had a couple of issues with the administrators trying to use the app. The app isn't as user...
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Functionality and Upgrades
We are hard to please most of the time, but overall, we have been happy with the product. There are...
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Win/Loss - Why they were selected (by current clients)
We looked around and decided that QGenda's system seemed to fit us nicely. We chose it because it...
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Interfacing and Integration
QGenda’s integration with our third party was a big selling point for us. I got a good product for a...
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Functionality and Upgrades
QGenda's software runs a schedule almost instantaneously. However, it does not weigh rules in the...
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Functionality and Upgrades
My doctors have commented that they like the interface with QGenda more than other interfaces. The...
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Service and Support
I haven’t ever needed to call the vendor's support team on the phone. I usually email them and set...
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Functionality and Upgrades
QGenda meets many of our needs, but we are a complex organization for the vendor. They don't have...
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Functionality and Upgrades
QGenda Advanced Scheduling is fine. It is used throughout our healthcare system and physician practices....
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Functionality and Upgrades
I love QGenda's product and would absolutely choose to buy it again. I live in the product, and it...
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Technology
QGenda keeps their promises, and they are constantly updating the product to make it better. They...
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Implementation and Training
I get training information from QGenda all the time. But I can’t say I have gotten any training.
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Relationship
I don’t think I have ever had to go to an executive at QGenda, other than when I first started and...
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