QGenda Advanced Scheduling
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

For the most part, the vendor keeps their promises. The software works, but sometimes the system's...

May 2022
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Director

With our current contract, the vendor does avoid charging for every little thing. With our previous...

May 2022
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Director

The vendor's training isn't very good at all. The vendor basically hands us the training materials...

May 2022
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Director

The product does work as it was promoted if everything is set up correctly. There are a few bugs,...

May 2022
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Director

The system's interface does work, but we have issues with other systems. This system is able to...

May 2022
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Director

Using the directory in the system is extremely easy, but setting up a schedule is not. We have to...

May 2022
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Director

When I call the project managers at the vendor organization, the managers are very responsive. The...

May 2022
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Analyst/Coordinator

QGenda was really responsive and guided us through everything. We haven't had any issues that we...

Apr 2022
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Analyst/Coordinator

We have had a couple of issues with the administrators trying to use the app. The app isn't as user...

Apr 2022
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Analyst/Coordinator

We are hard to please most of the time, but overall, we have been happy with the product. There are...

Apr 2022
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Analyst/Coordinator

We looked around and decided that QGenda's system seemed to fit us nicely. We chose it because it...

Apr 2022
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VP/Other Executive

QGenda’s integration with our third party was a big selling point for us. I got a good product for a...

Apr 2022
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VP/Other Executive

QGenda's software runs a schedule almost instantaneously. However, it does not weigh rules in the...

Apr 2022
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VP/Other Executive

My doctors have commented that they like the interface with QGenda more than other interfaces. The...

Apr 2022
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VP/Other Executive

I haven’t ever needed to call the vendor's support team on the phone. I usually email them and set...

Apr 2022
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Physician

QGenda meets many of our needs, but we are a complex organization for the vendor. They don't have...

Apr 2022
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Manager

QGenda Advanced Scheduling is fine. It is used throughout our healthcare system and physician practices....

Mar 2022
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Analyst/Coordinator

I love QGenda's product and would absolutely choose to buy it again. I live in the product, and it...

Mar 2022
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Analyst/Coordinator

QGenda keeps their promises, and they are constantly updating the product to make it better. They...

Mar 2022
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Analyst/Coordinator

I get training information from QGenda all the time. But I can’t say I have gotten any training.

Mar 2022
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Analyst/Coordinator

I don’t think I have ever had to go to an executive at QGenda, other than when I first started and...

Mar 2022
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Analyst/Coordinator

QGenda’s support people are on top of things. We can call them at any time, and they are available....

Jan 2022
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Analyst/Coordinator

The vendor is always available to train us. If we need training urgently, they log on and train us.

Jan 2022
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Analyst/Coordinator

We went to the Work Patterns tool. A QGenda representative told to us that the Work Patterns tool...

Jan 2022
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Analyst/Coordinator

There were some issues with QGenda Advanced Scheduling before we got the Work Patterns tool. The...

Jan 2022
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Physician

QGenda offers a fair amount of continuous support, but they charge a subscription fee. We work with...

Jan 2022
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Physician

QGenda has good visibility and ease of communication across multiple devices and platforms.

Jan 2022
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Physician

We would prefer that the QGenda scheduling software drive outpatient schedules or other schedules to...

Jan 2022
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Analyst/Coordinator

Whenever I have a question or want something changed in my program, I can just call QGenda and talk...

Jan 2022
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Analyst/Coordinator

We have complex scheduling needs. The solution may not match our workflows perfectly, but it stays...

Jan 2022
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Analyst/Coordinator

When we first started with QGenda, their people came to our organization and set up different times...

Jan 2022
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Analyst/Coordinator

We have really benefitted from having a program that actually functions. QGenda Advanced Scheduling...

Jan 2022
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Director

Our main complaint with QGenda is that they don't handle issues quickly. If we have an issue and our...

Dec 2021
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Director

One thing we like about QGenda is that we can make changes if needed. If we don't know what to do,...

Dec 2021
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Director

The QGenda system is easily available, and we can see it from anywhere. We can readily share...

Dec 2021
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Analyst/Coordinator

Our physicians chose QGenda Advanced Scheduling because it has an online version that can be used...

Dec 2021
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Analyst/Coordinator

I like that QGenda adds safe public links to hospitals and clinics so that we don't have to log in...

Dec 2021
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Analyst/Coordinator

I wish that I had the flexibility to add or change rules on the system's back end. QGenda does...

Dec 2021
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VP/Other Executive

When recommending this product, I always mention the ease of use and value. Once people are trained...

Nov 2021
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Manager

When I am scheduling multiple sites in QGenda Advanced Scheduling, I wish that I had more...

Nov 2021
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Manager

QGenda Advanced Scheduling allows our physicians to see exactly what they are doing. The system...

Nov 2021
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Director

The training for the solution went well, but we recently struggled to integrate the system with our...

Nov 2021
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Physician

QGenda Advanced Scheduling is very easy for me to use and navigate. I did not need extensive...

Oct 2021
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Physician

QGenda Advanced Scheduling is a robust program. We have an unbelievably complicated call schedule...

Oct 2021
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Physician

The nice thing about QGenda is when we have asked for things, they generally put those things in the...

Oct 2021
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Physician

The vendor offers automated training, and they also have been holding webinars that I can attend on...

Oct 2021
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Director

QGenda does a great job with support. They are very willing to work with our departments, and QGenda...

Oct 2021
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Director

The product is a little expensive, but QGenda avoids nickel-and-diming to a certain extent.

Oct 2021
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Physician

I would definitely buy QGenda Advanced Scheduling again. I love that program. QGenda has definitely...

Oct 2021
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Physician

QGenda Advanced Scheduling is really powerful. I would just recommend new customers get good...

Oct 2021
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Physician

QGenda has exceptional customer service. We can call their 1-800 number and describe something as...

Oct 2021
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Physician

QGenda Advanced Scheduling is incredibly customizable, so it can be a challenge to know exactly all...

Oct 2021
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Physician

QGenda usually assigns customers a representative, and somebody escalates above them as well. QGenda...

Oct 2021
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Analyst/Coordinator

The trainers were very hands on with us. We had a couple of issues in the beginning, but once we got...

Oct 2021
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Analyst/Coordinator

QGenda Advanced Scheduling is communicating with our HR system. It is feeding into QGenda Advanced...

Oct 2021
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Analyst/Coordinator

With the system we used before QGenda's system, we couldn't add notes to the system. With QGenda...

Oct 2021
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Analyst/Coordinator

QGenda has made some updates that haven’t been beneficial, so we asked them to change things back....

Oct 2021
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Analyst/Coordinator

On the schedule itself, there is a little green icon that looks like a circle with an "I" for...

Oct 2021
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Analyst/Coordinator

We have a great support system from QGenda. The vendor is very proactive. They let us know when...

Oct 2021
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Analyst/Coordinator

The vendor’s customer support staff is excellent. We get great support from them. If we have an...

Oct 2021
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Analyst/Coordinator

I like that QGenda Advanced Scheduling is in real time so that if we make changes, it reflects in...

Oct 2021
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Analyst/Coordinator

We had some networking issues, and having those solved would be a huge benefit. But I think through...

Oct 2021
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Manager

QGenda does a lot well. I had a problem, and I didn’t address it as quickly as I should have. But as...

Oct 2021
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Manager

There is vendor executive involvement from QGenda, especially when we say that there is a problem.

Oct 2021
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Physician

There are little bugs in the system's software. It doesn't have any showstopping features, and it...

Oct 2021
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Physician

Overall, the product is good. It could be a little better, but it is pretty, and it fits our needs....

Oct 2021
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Manager

I am very happy with our new representative. They are attentive. When I need help, they give me...

Oct 2021
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Manager

I love QGenda Advanced Scheduling. Our organization is really complicated. We are not black and...

Oct 2021
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Manager

I would like for QGenda Advanced Scheduling to talk to our other systems. We don’t have the money to...

Oct 2021
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Physician

We looked at a lot of different scheduling apps, but the only ones that did what we needed them to...

Oct 2021
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Physician

QGenda Advanced Scheduling meets its primary goal, which is producing the schedule with a known way...

Oct 2021
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Manager

It seems like there has been a bit of a turnover with the direct contact person that we have. But...

Oct 2021
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Manager

QGenda's software is just always working. It is very intuitive and easy to use. I share it with a...

Oct 2021
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Manager

QGenda is always available, and when our specific person is not available, I have had to use their...

Oct 2021
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Analyst/Coordinator

QGenda doesn't do a lot with new technology. I would like to see functionality on the app so that...

Sep 2021
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Analyst/Coordinator

QGenda does a good job of providing support. I like being able to do the automation for scheduling...

Sep 2021
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Analyst/Coordinator

Sometimes I don’t feel like I get all of the information for implementations. I might be missing...

Aug 2021
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Analyst/Coordinator

Most of our teams use the product, and I have been hearing a lot of really good feedback. The system...

Aug 2021
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Analyst/Coordinator

From a support perspective, I have never had any complaints. When I reach out with a question about...

Aug 2021
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VP/Other Executive

The solution is easy to view and understand. It is an interactive system, and that makes it easy for...

Aug 2021
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VP/Other Executive

Inputting data into QGenda Advanced Scheduling can be more cumbersome than necessary. I would like...

Aug 2021
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Analyst/Coordinator

The biggest issue that I hear about the product is that we need it to be able to interface with our...

Aug 2021
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Analyst/Coordinator

Our customer contact center uses a software solution where they house their call schedules. Right...

Aug 2021
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Analyst/Coordinator

QGenda does so much of the build. I am the one that does most of the build, so it is weird to me...

Aug 2021
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Director

Compared to our previous system, QGenda Advanced Scheduling is more robust for what we need with our...

Aug 2021
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Physician

I would like the system to be a little more intuitive and user friendly to change rules. That would...

Aug 2021
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Physician

QGenda's system is a little more on the bare-bones side compared to other tools. But it is much more...

Aug 2021
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Physician

QGenda's software was designed one way, and if we use it in a slightly different way, it doesn’t...

Aug 2021
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Nurse

Our experience with the QGenda system has been good. The software is good for scheduling, and I have...

Aug 2021
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Nurse

The support is very easy. I just send my contact person an email with any issues that I have, and...

Aug 2021
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Manager

We started using QGenda's system with some of our smaller departments, and then we rolled it out to...

Jul 2021
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Manager

There have been some limitations, and the system was a little bit laborsome for us. In the...

Jul 2021
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Manager

We aren’t individually charged if we exceed X number of consultant requests or contact points in a...

Jul 2021
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Manager

At the executive and higher use-case level, the consultants are really good. We receive pretty good...

Jul 2021
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Manager

Overall, the solution is a great tool for scheduling. It has a lot of great components. The view of...

Jul 2021
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Manager

The support we receive can be hit or miss. The consultants who are newer are less responsive, and it...

Jul 2021
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Manager

The solution has a fairly high learning curve for the admins because there are so many different...

Jul 2021
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Manager

I would like to see a better way of scaling many different areas of a practice and then starting...

Jul 2021
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Manager

There are still some areas that are complex and nuanced, like the users' ability to create call...

Jul 2021
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Analyst/Coordinator

It has become a little hard to schedule off-duty tasks without a time. I really focus on the time...

Jun 2021
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Analyst/Coordinator

I go directly to our vendor representative. I have never had to go to anyone higher; I didn’t know...

Jun 2021
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Analyst/Coordinator

The product has been getting progressively better each year. QGenda Advanced Scheduling just makes...

Jun 2021
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Analyst/Coordinator

When I have questions, I can click on the Question icon and look at the tutorials. QGenda is really...

Jun 2021
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Analyst/Coordinator

QGenda Advanced Scheduling integrates really well with our Google Calendar. Things show up on the...

Jun 2021
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Analyst/Coordinator

Sometimes I don't understand the different acronyms and abbreviations in the Statistics tab. There...

Jun 2021
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Physician

Over the last year or so, QGenda is always doing updates or changes or changing the layouts and how...

Jun 2021
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Physician

If someone has made a request for vacation, sometimes there are multiple people who have made...

Jun 2021
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Physician

When I right-click on a task, I want an easy, quick way of deleting it. When I delete a person or a...

Jun 2021
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Physician

The biggest critical factor for me is the person that I have to interface when I have a question,...

Jun 2021
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Physician

I would love to be able to more easily make some changes on the schedule in the app and not to have...

Jun 2021
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Physician

I have done the scheduling for many years for our group, and I have gone through multiple different...

Jun 2021
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Physician

A feature that I like a lot in QGenda’s software is that it saves things right away. I don’t have to...

Jun 2021
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Physician

I can’t imagine ever changing programs. It takes quite a bit of time to set up and implement all the...

Jun 2021
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Physician

QGenda is very good at keeping their promises. If they announce something, it happens. So I have...

Jun 2021
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Physician

There is one little issue I have had with QGenda. We have a few per diem employees and part-time...

Jun 2021
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Physician

QGenda Advanced Scheduling seems to work effectively and has gotten better over time. It is easy to...

May 2021
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Physician

I am not intimately familiar with the vendor's support, but the system seems to be functioning...

May 2021
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Physician

The only thing that QGenda Advanced Scheduling currently interfaces with is our emails. It would be...

May 2021
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