Cybersecurity Is Critical in Today's Environment
QGenda Advanced Scheduling
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
The trainers were very hands on with us. We had a couple of issues in the beginning, but once we got...
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Analyst/Coordinator
QGenda Advanced Scheduling is communicating with our HR system. It is feeding into QGenda Advanced...
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Analyst/Coordinator
With the system we used before QGenda's system, we couldn't add notes to the system. With QGenda...
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Analyst/Coordinator
QGenda has made some updates that haven’t been beneficial, so we asked them to change things back....
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Analyst/Coordinator
On the schedule itself, there is a little green icon that looks like a circle with an "I" for...
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Analyst/Coordinator
We have a great support system from QGenda. The vendor is very proactive. They let us know when...
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Analyst/Coordinator
The vendor’s customer support staff is excellent. We get great support from them. If we have an...
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Analyst/Coordinator
I like that QGenda Advanced Scheduling is in real time so that if we make changes, it reflects in...
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Analyst/Coordinator
We had some networking issues, and having those solved would be a huge benefit. But I think through...
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Manager
QGenda does a lot well. I had a problem, and I didn’t address it as quickly as I should have. But as...
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Manager
There is vendor executive involvement from QGenda, especially when we say that there is a problem.
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Physician
There are little bugs in the system's software. It doesn't have any showstopping features, and it...
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Physician
Overall, the product is good. It could be a little better, but it is pretty, and it fits our needs....
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Manager
I am very happy with our new representative. They are attentive. When I need help, they give me...
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Manager
I love QGenda Advanced Scheduling. Our organization is really complicated. We are not black and...
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Manager
I would like for QGenda Advanced Scheduling to talk to our other systems. We don’t have the money to...
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Physician
We looked at a lot of different scheduling apps, but the only ones that did what we needed them to...
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Physician
QGenda Advanced Scheduling meets its primary goal, which is producing the schedule with a known way...
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Manager
It seems like there has been a bit of a turnover with the direct contact person that we have. But...
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Manager
QGenda's software is just always working. It is very intuitive and easy to use. I share it with a...
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Manager
QGenda is always available, and when our specific person is not available, I have had to use their...
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Analyst/Coordinator
QGenda doesn't do a lot with new technology. I would like to see functionality on the app so that...
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Analyst/Coordinator
QGenda does a good job of providing support. I like being able to do the automation for scheduling...
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Analyst/Coordinator
Sometimes I don’t feel like I get all of the information for implementations. I might be missing...
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Analyst/Coordinator
Most of our teams use the product, and I have been hearing a lot of really good feedback. The system...
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Analyst/Coordinator
From a support perspective, I have never had any complaints. When I reach out with a question about...
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VP/Other Executive
The solution is easy to view and understand. It is an interactive system, and that makes it easy for...
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VP/Other Executive
Inputting data into QGenda Advanced Scheduling can be more cumbersome than necessary. I would like...
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Analyst/Coordinator
The biggest issue that I hear about the product is that we need it to be able to interface with our...
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Analyst/Coordinator
Our customer contact center uses a software solution where they house their call schedules. Right...
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Analyst/Coordinator
QGenda does so much of the build. I am the one that does most of the build, so it is weird to me...
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Director
Compared to our previous system, QGenda Advanced Scheduling is more robust for what we need with our...
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Physician
I would like the system to be a little more intuitive and user friendly to change rules. That would...
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Physician
QGenda's system is a little more on the bare-bones side compared to other tools. But it is much more...
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Physician
QGenda's software was designed one way, and if we use it in a slightly different way, it doesn’t...
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Nurse
Our experience with the QGenda system has been good. The software is good for scheduling, and I have...
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Nurse
The support is very easy. I just send my contact person an email with any issues that I have, and...
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Manager
We started using QGenda's system with some of our smaller departments, and then we rolled it out to...
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Manager
There have been some limitations, and the system was a little bit laborsome for us. In the...
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Manager
We aren’t individually charged if we exceed X number of consultant requests or contact points in a...
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Manager
At the executive and higher use-case level, the consultants are really good. We receive pretty good...
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Manager
Overall, the solution is a great tool for scheduling. It has a lot of great components. The view of...
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Manager
The support we receive can be hit or miss. The consultants who are newer are less responsive, and it...
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Manager
The solution has a fairly high learning curve for the admins because there are so many different...
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Manager
I would like to see a better way of scaling many different areas of a practice and then starting...
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Manager
There are still some areas that are complex and nuanced, like the users' ability to create call...
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Analyst/Coordinator
It has become a little hard to schedule off-duty tasks without a time. I really focus on the time...
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Analyst/Coordinator
I go directly to our vendor representative. I have never had to go to anyone higher; I didn’t know...
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Analyst/Coordinator
The product has been getting progressively better each year. QGenda Advanced Scheduling just makes...
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Analyst/Coordinator
When I have questions, I can click on the Question icon and look at the tutorials. QGenda is really...
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Analyst/Coordinator
QGenda Advanced Scheduling integrates really well with our Google Calendar. Things show up on the...
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Analyst/Coordinator
Sometimes I don't understand the different acronyms and abbreviations in the Statistics tab. There...
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Physician
Over the last year or so, QGenda is always doing updates or changes or changing the layouts and how...
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Physician
If someone has made a request for vacation, sometimes there are multiple people who have made...
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Physician
When I right-click on a task, I want an easy, quick way of deleting it. When I delete a person or a...
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Physician
The biggest critical factor for me is the person that I have to interface when I have a question,...
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Physician
I would love to be able to more easily make some changes on the schedule in the app and not to have...
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Physician
I have done the scheduling for many years for our group, and I have gone through multiple different...
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Physician
A feature that I like a lot in QGenda’s software is that it saves things right away. I don’t have to...
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Physician
I can’t imagine ever changing programs. It takes quite a bit of time to set up and implement all the...
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Physician
QGenda is very good at keeping their promises. If they announce something, it happens. So I have...
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Physician
There is one little issue I have had with QGenda. We have a few per diem employees and part-time...
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Physician
QGenda Advanced Scheduling seems to work effectively and has gotten better over time. It is easy to...
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Physician
I am not intimately familiar with the vendor's support, but the system seems to be functioning...
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Physician
The only thing that QGenda Advanced Scheduling currently interfaces with is our emails. It would be...
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Analyst/Coordinator
QGenda’s solution is incredibly easy to use and teach others to use. We write the rules in QGenda’s...
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Analyst/Coordinator
We can get help with anything with just a phone call to QGenda. Our contact person is amazing. They...
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Analyst/Coordinator
In the future, our schedule is going to change. We have new hires coming on and we would like to...
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Analyst/Coordinator
I attended one of QGenda’s webinars and had a leader reach out afterward who wanted to know what I...
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Analyst/Coordinator
I have our QGenda users attend webinars so they can learn the information, be made aware of all the...
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Analyst/Coordinator
My boss requires a lot of reports, so I run a lot of reports, and that helps me out with the stats....
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Analyst/Coordinator
In the past, the vendor charged us some inappropriate fees. We had no way to get our money back from...
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Analyst/Coordinator
QGenda does a really good job with higher-level training, but they don't do a very good job with...
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Analyst/Coordinator
QGenda improved the system's scheduling tab. It works a lot better now than it used to. A lot of the...
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Analyst/Coordinator
We still have synching problems with a couple of platforms, and that causes duplication in the...
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Analyst/Coordinator
QGenda's vision for the product isn't something that we control, but it looks like they have a very...
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Analyst/Coordinator
QGenda is considering giving their customers more proactive service in the future, but they don't...
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Analyst/Coordinator
I really hated the solution at first, but now I love it. I had to realize that QGenda Advanced...
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Analyst/Coordinator
The web support from QGenda is great, including the representative I contact when we have problems....
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Analyst/Coordinator
I don’t know of any issue that QGenda has found and reacted to without our request.
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Analyst/Coordinator
The system is pretty easy to use overall. It works great. Our purpose in getting it originally was...
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Analyst/Coordinator
QGenda doesn’t charge us for anything other than what the original contract calls for. Considering...
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Analyst/Coordinator
There are some things that could be much simpler to do. The input is very time consuming when we are...
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Analyst/Coordinator
I am not aware of any new technology QGenda has. They need to make us more aware of that.
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Analyst/Coordinator
I love QGenda Advanced Scheduling. I essentially live in it. QGenda is constantly updating how...
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Analyst/Coordinator
We usually get quick responses from QGenda. I often get emails about online classes, and QGenda will...
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Analyst/Coordinator
QGenda said that the product can sync with our Outlook calendar, but it can’t. That was probably the...
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Analyst/Coordinator
We are billed yearly for the product, and that is it. But the last billing cycle was an ordeal. The...
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Director
What makes QGenda a partner is that they continue to work with us. We have had some hurdles but they...
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Director
Prior to selecting QGenda's product, our schedules were being managed through spreadsheets and...
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Director
QGenda’s implementation services for integrations have been a little bit of a struggle from a...
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Director
When it comes to delivering new technology, there are some gaps, and we are kind of testing the...
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VP/Other Executive
If I were to answer from my historical view of the product, I would say we see the vendor as a...
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VP/Other Executive
If we understand how we schedule, the system is pretty good. The problem is that if we don’t...
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VP/Other Executive
As we advance more and more, we need more fine-tuned things. I just find that we need things that...
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VP/Other Executive
The system is modifiable within our practice. Assigning a color bar to a physician's name seems...
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Physician
The system is so complicated that only one person in our department is responsible for it. Whenever...
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Manager
We evaluated a number of vendors who did full presentations and demos, and they were fully vetted....
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Manager
There were a few things that didn't quite work the way they were supposed to when we implemented...
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Manager
The product integrates flawlessly with another technology that we use. For those people that want,...
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Manager
The way that QGenda builds rules is very powerful, but those rules are not always easy to...
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Manager
I think being proactive means the vendor comes and says they see us doing something and can fix it....
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Manager
I have been very pleased with QGenda. I do a fair amount of the scheduling for our group. We went...
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Manager
I am not aware of plans to roll this product out further. Everybody gets to decide what they want to...
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Manager
Overall, I am very pleased with QGenda's product. It does what we need it to do. I would hope my...
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Manager
I love QGenda Scheduling. It has become our enterprise solution. We are so happy with the product...
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Manager
My only concern is the reporting. I wish that the reporting built into the standard tool was more robust....
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Manager
I think QGenda wants to be a partner. We are able to meet with them, but sometimes they are a little...
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Manager
I would not buy QGenda's solution again in the way that we did. I think QGenda's software is good...
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Manager
There is not enough customization with the workflows around the shift changes, swaps, cancellations,...
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Manager
The reason we selected QGenda is they have some really powerful logic that can be built in the...
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Manager
Getting QGenda to train us is like pulling teeth. It is like they have never implemented something...
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Manager
QGenda has very limited interoperability with feeding into the actual practice management system....
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Manager
QGenda said they were going to provide a much more significant list during the implementation. I...
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Manager
We see QGenda nickel-and-diming. It is an extra purchase if we want to add more modules; the...
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Analyst/Coordinator
Our account manager doesn't take the time to slow down and see what we need. That person doesn't...
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Analyst/Coordinator
We used to do things manually, but now everything is visible and self-evident. There is excellent...
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Analyst/Coordinator
QGenda has grown exponentially, and we are going through growing pains. We are the leftover stretch...
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Analyst/Coordinator
QGenda used to be a partner, but now they are going through growing pains. We haven't fully rolled...
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Analyst/Coordinator
QGenda's system isn't as flexible as I would like it to be. When I get a report with the schedules,...
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Analyst/Coordinator
Since we moved to QGenda's system, nobody can steal vacation time anymore. The system holds doctors...
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Director
With training, QGenda tends to want to do the work themselves as opposed to letting the hospital do...
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Director
The GUI is a little dated, but it works. There are a lot of abbreviations that we have to put in....
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Director
QGenda's application is cloud based, so there are no upgrades. The advanced scheduling piece does...
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Director
QGenda is excellent with ongoing support. If I want anything, I can call right away. QGenda is...
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Director
QGenda nickel-and-dimes the hell out of us. It costs money to set up someone new on the system. The...
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VP/Other Executive
QGenda is very good at support. Whenever we need them, they are extraordinarily helpful. Whenever we...
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VP/Other Executive
The product works as promoted. It does what the vendor says it is going to do. Of all the products...
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VP/Other Executive
QGenda is a very good company and has been a very good partner. They are easy to work with. They...
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Manager
The number-one feature that providers prefer is the swap feature. They also like that they can...
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Manager
I am not a huge fan of the way we generate a schedule in QGenda. We have to do a lot of manual work,...
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Manager
We typically get pretty good customer service from the vendor. We have a representative that we can...
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Manager
The satisfaction with the system is probably higher for providers and lower for administrators. As...
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Manager
Whether we bought the product again would depend on what our group needs. For a system that is...
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Manager
The pricing is laid out fairly clearly. We are required to pay a fee every time we add a provider. I...
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Manager
There is a lot of ability to customize in terms of what level of detail we want to be able to see....
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Manager
We have had really positive interactions with QGenda. The product works well. Our departments like...
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Manager
When we decided that we would use QGenda's product, the pricing was slightly better than other...
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Manager
Communication is always really important to improve on. In order to have the solution really working...
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VP/Other Executive
In terms of the implementation services, I don't think QGenda appreciated our complexity at the...
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VP/Other Executive
There are certain things that we are working on. There isn't a single software platform out there...
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VP/Other Executive
I think QGenda is still trying to navigate through integrated systems right now. They are learning...
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VP/Other Executive
We still have issues with the separation between our EMR and the QGenda system that we have to work...
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Manager
I would say the upgrades go well because I don’t even know when they have occurred.
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Manager
I would rate the product’s integration as low because of our organization's lack of desire to use it....
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Manager
The manual work that is required causes me to rate the product lower for ease of use. For example,...
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VP/Other Executive
The vendor has done very well at supporting us during the COVID-19 crisis. They are excellent. I can...
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VP/Other Executive
I love that I can make the schedule right away. We can take care of the swaps, and our employees can...
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VP/Other Executive
The system highly supports our integration goals. We are integrated with another system right now....
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VP/Other Executive
We get upgrades, and all of those upgrades have been successful. All of the upgrades have been...
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VP/Other Executive
Our end users find the system very easy to use. Most of my faculty members use the system on the...
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VP/Other Executive
If there is a project I am working on, I can email my account representative and customer service...
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VP/Other Executive
The system does a good job of driving tangible outcomes. I am happy. I just ran someone's statistics...
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VP/Other Executive
We have received our money's worth. The product is really straightforward. Getting someone in the...
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VP/Other Executive
Our journey with QGenda began several years ago. I learned of QGenda, and we looked into their...
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VP/Other Executive
When we were trying to figure out how to be more productive, we started by looking at physicians'...
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VP/Other Executive
We continue to invest in the system to make it work better and better and to make things easier for...
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VP/Other Executive
Once we got all the hiccups taken care of, the product worked really well. The vendor is still...
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VP/Other Executive
I am very likely to recommend QGenda. The training has been pretty good. We are getting more and...
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VP/Other Executive
Getting interoperability with the system took some effort, but now that we are over the hump, the...
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Physician
To my knowledge, QGenda has never changed our fee. It is not à la carte. It is a subscription....
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Physician
We have a pretty complicated call schedule. I have been using QGenda's system for quite some time,...
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Physician
QGenda blows everyone out of the water. QGenda responds instantly and usually with a phone call. If...
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Physician
I don't have anything that I want the vendor to do differently right now. The system is doing...
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Analyst/Coordinator
QGenda has always done really well for us around implementations and upgrades. They are always happy...
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Analyst/Coordinator
The system is very user friendly. We can do everything we need to do on one screen. Even to make...
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Director
QGenda's implementation time frames were fairly long, but that was always due to the vendor's...
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Director
At the base level, I wouldn't rate the product functionality very high. There are other options that...
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Director
We have dedicated an extensive number of resources to ensure that we have a really good...
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Analyst/Coordinator
QGenda has been making some really big upgrades to the system lately that we didn’t even know we...
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Analyst/Coordinator
When we were looking at other vendors, the QGenda executives hopped in and worked things out with...
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Physician
We have a complex schedule with 20 physicians. QGenda tailors the product to meet our needs. Our...
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Analyst/Coordinator
We do some of the training for the system ourselves, but the vendor is always willing to do it, and...
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Analyst/Coordinator
The vendor’s executives are more involved than I would like them to be. Their involvement has caused...
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Analyst/Coordinator
The vendor has been promising a lot of things, and they haven’t delivered those things. Our...
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Analyst/Coordinator
The price tag on the system makes me want to say that I wouldn’t buy it again.
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Director
The vendor tries to be a partner, but they don't deliver the best that they can. I often feel like...
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Director
The product is very good. We use it as our standard tool across our system to understand where our...
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Director
QGenda has room for improvement in their data integration and in their system integration. One of...
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Director
We have been live on QGenda's system for a while, and we are still struggling to get access to our...
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Director
We recently learned from QGenda that they developed their own analytics reporting product. That left...
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Director
The data integration piece has been a pretty significant challenge along with the integration with...
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Director
We were running a lot of different things previously; that was the key driver for us to move to...
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Analyst/Coordinator
The most powerful thing about this product is the fact that it allows us to view schedules across...
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Analyst/Coordinator
I would give the vendor a very high rating for being proactive. That has recently gotten a lot...
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Analyst/Coordinator
The exciting thing about the product is that the product allows for flexibility and autonomy in each...
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Analyst/Coordinator
In the areas where we do have really good relationships, I have noticed that the vendor is...
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Analyst/Coordinator
We have not had an issue with the vendor charging us for every little thing. Our billing is pretty...
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Analyst/Coordinator
I would give the vendor a very high rating for their implementation services, including recent...
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Analyst/Coordinator
We recently discovered an issue where the vendor had excluded all of our users from emails, so those...
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Analyst/Coordinator
I predict that we will be very satisfied 12 months from now. We will hopefully have added hundreds...
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Analyst/Coordinator
During COVID-19, QGenda was very proactive in reaching out and asking us what they could do to help....
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Analyst/Coordinator
There is a level of sophistication that the system is never going to really be at. I would give the...
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Analyst/Coordinator
Each of our departments have their own individual account managers. Some of those people are good...
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Director
QGenda did a great job supporting us through the COVID-19 crisis, and they are still helping us out...
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Director
QGenda truly tries to develop a relationship and partnership. In my mind, they are truly like a...
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Physician
We rely on the system to perform, so we had to reprogram different tasks and come up with stats and...
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Physician
I don’t think that QGenda is proactive about bringing us solutions. They wait until they identify a...
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Physician
The tech support is reasonable. It certainly could be timelier on occasion. The system has a fair...
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Physician
Overall, the system gets the job done, and there are some nice reporting features. There have been...
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