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QGenda Advanced Scheduling Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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Manager

We aren’t individually charged if we exceed X number of consultant requests or contact points in a...

Jul 2021
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Manager

At the executive and higher use-case level, the consultants are really good. We receive pretty good...

Jul 2021
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Manager

Overall, the solution is a great tool for scheduling. It has a lot of great components. The view of...

Jul 2021
||
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Manager

The support we receive can be hit or miss. The consultants who are newer are less responsive, and it...

Jul 2021
||
(0)
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Manager

The solution has a fairly high learning curve for the admins because there are so many different...

Jul 2021
||
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Manager

I would like to see a better way of scaling many different areas of a practice and then starting...

Jul 2021
||
(0)
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Manager

There are still some areas that are complex and nuanced, like the users' ability to create call...

Jul 2021
||
(0)
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Analyst/Coordinator

It has become a little hard to schedule off-duty tasks without a time. I really focus on the time...

Jun 2021
||
(0)
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Analyst/Coordinator

I go directly to our vendor representative. I have never had to go to anyone higher; I didn’t know...

Jun 2021
||
(0)
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Analyst/Coordinator

The product has been getting progressively better each year. QGenda Advanced Scheduling just makes...

Jun 2021
||
(0)
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Analyst/Coordinator

When I have questions, I can click on the Question icon and look at the tutorials. QGenda is really...

Jun 2021
||
(0)
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Analyst/Coordinator

QGenda Advanced Scheduling integrates really well with our Google Calendar. Things show up on the...

Jun 2021
||
(0)
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Analyst/Coordinator

Sometimes I don't understand the different acronyms and abbreviations in the Statistics tab. There...

Jun 2021
||
(0)
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Physician

Over the last year or so, QGenda is always doing updates or changes or changing the layouts and how...

Jun 2021
||
(0)
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Physician

If someone has made a request for vacation, sometimes there are multiple people who have made...

Jun 2021
||
(0)
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Physician

When I right-click on a task, I want an easy, quick way of deleting it. When I delete a person or a...

Jun 2021
||
(0)
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Physician

The biggest critical factor for me is the person that I have to interface when I have a question,...

Jun 2021
||
(0)
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Physician

I would love to be able to more easily make some changes on the schedule in the app and not to have...

Jun 2021
||
(0)
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Physician

I have done the scheduling for many years for our group, and I have gone through multiple different...

Jun 2021
||
(0)
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Physician

A feature that I like a lot in QGenda’s software is that it saves things right away. I don’t have to...

Jun 2021
||
(0)
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Physician

I can’t imagine ever changing programs. It takes quite a bit of time to set up and implement all the...

Jun 2021
||
(0)
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Physician

QGenda is very good at keeping their promises. If they announce something, it happens. So I have...

Jun 2021
||
(0)
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Physician

There is one little issue I have had with QGenda. We have a few per diem employees and part-time...

Jun 2021
||
(0)
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Physician

QGenda Advanced Scheduling seems to work effectively and has gotten better over time. It is easy to...

May 2021
||
(0)
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Physician

I am not intimately familiar with the vendor's support, but the system seems to be functioning...

May 2021
||
(0)
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Physician

The only thing that QGenda Advanced Scheduling currently interfaces with is our emails. It would be...

May 2021
||
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Analyst/Coordinator

QGenda’s solution is incredibly easy to use and teach others to use. We write the rules in QGenda’s...

Apr 2021
||
(0)
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Analyst/Coordinator

We can get help with anything with just a phone call to QGenda. Our contact person is amazing. They...

Apr 2021
||
(0)
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Analyst/Coordinator

In the future, our schedule is going to change. We have new hires coming on and we would like to...

Apr 2021
||
(0)
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Analyst/Coordinator

I attended one of QGenda’s webinars and had a leader reach out afterward who wanted to know what I...

Apr 2021
||
(0)
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Analyst/Coordinator

I have our QGenda users attend webinars so they can learn the information, be made aware of all the...

Apr 2021
||
(0)
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Analyst/Coordinator

My boss requires a lot of reports, so I run a lot of reports, and that helps me out with the stats....

Apr 2021
||
(0)
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Analyst/Coordinator

In the past, the vendor charged us some inappropriate fees. We had no way to get our money back from...

Apr 2021
||
(0)
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Analyst/Coordinator

QGenda does a really good job with higher-level training, but they don't do a very good job with...

Apr 2021
||
(0)
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Analyst/Coordinator

QGenda improved the system's scheduling tab. It works a lot better now than it used to. A lot of the...

Apr 2021
||
(0)
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Analyst/Coordinator

We still have synching problems with a couple of platforms, and that causes duplication in the...

Apr 2021
||
(0)
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Analyst/Coordinator

QGenda's vision for the product isn't something that we control, but it looks like they have a very...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

QGenda is considering giving their customers more proactive service in the future, but they don't...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I really hated the solution at first, but now I love it. I had to realize that QGenda Advanced...

Apr 2021
||
(0)
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Analyst/Coordinator

The web support from QGenda is great, including the representative I contact when we have problems....

Mar 2021
||
(0)
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Analyst/Coordinator

I don’t know of any issue that QGenda has found and reacted to without our request.

Mar 2021
||
(0)
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Analyst/Coordinator

The system is pretty easy to use overall. It works great. Our purpose in getting it originally was...

Mar 2021
||
(0)
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Analyst/Coordinator

QGenda doesn’t charge us for anything other than what the original contract calls for. Considering...

Mar 2021
||
(0)
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Analyst/Coordinator

There are some things that could be much simpler to do. The input is very time consuming when we are...

Mar 2021
||
(0)
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Analyst/Coordinator

I am not aware of any new technology QGenda has. They need to make us more aware of that.

Mar 2021
||
(0)
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Analyst/Coordinator

I love QGenda Advanced Scheduling. I essentially live in it. QGenda is constantly updating how...

Feb 2021
||
(0)
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Analyst/Coordinator

We usually get quick responses from QGenda. I often get emails about online classes, and QGenda will...

Feb 2021
||
(0)
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Analyst/Coordinator

QGenda said that the product can sync with our Outlook calendar, but it can’t. That was probably the...

Jan 2021
||
(0)
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Analyst/Coordinator

We are billed yearly for the product, and that is it. But the last billing cycle was an ordeal. The...

Jan 2021
||
(0)
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Director

What makes QGenda a partner is that they continue to work with us. We have had some hurdles but they...

Jan 2021
||
(0)
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Director

Prior to selecting QGenda's product, our schedules were being managed through spreadsheets and...

Jan 2021
||
(0)
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Director

QGenda’s implementation services for integrations have been a little bit of a struggle from a...

Jan 2021
||
(0)
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Director

When it comes to delivering new technology, there are some gaps, and we are kind of testing the...

Jan 2021
||
(0)
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VP/Other Executive

If I were to answer from my historical view of the product, I would say we see the vendor as a...

Jan 2021
||
(0)
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VP/Other Executive

If we understand how we schedule, the system is pretty good. The problem is that if we don’t...

Jan 2021
||
(0)
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VP/Other Executive

As we advance more and more, we need more fine-tuned things. I just find that we need things that...

Jan 2021
||
(0)
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VP/Other Executive

The system is modifiable within our practice. Assigning a color bar to a physician's name seems...

Jan 2021
||
(0)
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Physician

The system is so complicated that only one person in our department is responsible for it. Whenever...

Jan 2021
||
(0)
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Manager

We evaluated a number of vendors who did full presentations and demos, and they were fully vetted....

Dec 2020
||
(0)
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Manager

There were a few things that didn't quite work the way they were supposed to when we implemented...

Dec 2020
||
(0)
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Manager

The product integrates flawlessly with another technology that we use. For those people that want,...

Dec 2020
||
(0)
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Manager

The way that QGenda builds rules is very powerful, but those rules are not always easy to...

Dec 2020
||
(0)
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Manager

I think being proactive means the vendor comes and says they see us doing something and can fix it....

Dec 2020
||
(0)
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Manager

I have been very pleased with QGenda. I do a fair amount of the scheduling for our group. We went...

Dec 2020
||
(0)
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Manager

I am not aware of plans to roll this product out further. Everybody gets to decide what they want to...

Dec 2020
||
(0)
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Manager

Overall, I am very pleased with QGenda's product. It does what we need it to do. I would hope my...

Dec 2020
||
(0)
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Manager

I love QGenda Scheduling. It has become our enterprise solution. We are so happy with the product...

Dec 2020
||
(0)
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Manager

My only concern is the reporting. I wish that the reporting built into the standard tool was more robust....

Dec 2020
||
(0)
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Manager

I think QGenda wants to be a partner. We are able to meet with them, but sometimes they are a little...

Nov 2020
||
(0)
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Manager

I would not buy QGenda's solution again in the way that we did. I think QGenda's software is good...

Nov 2020
||
(0)
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 or  to see details.

Manager

There is not enough customization with the workflows around the shift changes, swaps, cancellations,...

Nov 2020
||
(0)
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Manager

The reason we selected QGenda is they have some really powerful logic that can be built in the...

Nov 2020
||
(0)
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Manager

Getting QGenda to train us is like pulling teeth. It is like they have never implemented something...

Nov 2020
||
(0)
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Manager

QGenda has very limited interoperability with feeding into the actual practice management system....

Nov 2020
||
(0)
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Manager

QGenda said they were going to provide a much more significant list during the implementation. I...

Nov 2020
||
(0)
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Manager

We see QGenda nickel-and-diming. It is an extra purchase if we want to add more modules; the...

Nov 2020
||
(0)
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Analyst/Coordinator

Our account manager doesn't take the time to slow down and see what we need. That person doesn't...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We used to do things manually, but now everything is visible and self-evident. There is excellent...

Nov 2020
||
(0)
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Analyst/Coordinator

QGenda has grown exponentially, and we are going through growing pains. We are the leftover stretch...

Nov 2020
||
(0)
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Analyst/Coordinator

QGenda used to be a partner, but now they are going through growing pains. We haven't fully rolled...

Nov 2020
||
(0)
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Analyst/Coordinator

QGenda's system isn't as flexible as I would like it to be. When I get a report with the schedules,...

Nov 2020
||
(0)
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Analyst/Coordinator

Since we moved to QGenda's system, nobody can steal vacation time anymore. The system holds doctors...

Nov 2020
||
(0)
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Director

With training, QGenda tends to want to do the work themselves as opposed to letting the hospital do...

Nov 2020
||
(0)
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Director

The GUI is a little dated, but it works. There are a lot of abbreviations that we have to put in....

Nov 2020
||
(0)
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Director

QGenda's application is cloud based, so there are no upgrades. The advanced scheduling piece does...

Nov 2020
||
(0)
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Director

QGenda is excellent with ongoing support. If I want anything, I can call right away. QGenda is...

Nov 2020
||
(0)
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Director

QGenda nickel-and-dimes the hell out of us. It costs money to set up someone new on the system. The...

Nov 2020
||
(0)
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VP/Other Executive

QGenda is very good at support. Whenever we need them, they are extraordinarily helpful. Whenever we...

Nov 2020
||
(0)
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VP/Other Executive

The product works as promoted. It does what the vendor says it is going to do. Of all the products...

Nov 2020
||
(0)
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VP/Other Executive

QGenda is a very good company and has been a very good partner. They are easy to work with. They...

Nov 2020
||
(0)
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Manager

The number-one feature that providers prefer is the swap feature. They also like that they can...

Nov 2020
||
(0)
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Manager

I am not a huge fan of the way we generate a schedule in QGenda. We have to do a lot of manual work,...

Nov 2020
||
(0)
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Manager

We typically get pretty good customer service from the vendor. We have a representative that we can...

Nov 2020
||
(0)
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Manager

The satisfaction with the system is probably higher for providers and lower for administrators. As...

Nov 2020
||
(0)
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Manager

Whether we bought the product again would depend on what our group needs. For a system that is...

Nov 2020
||
(0)
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Manager

The pricing is laid out fairly clearly. We are required to pay a fee every time we add a provider. I...

Nov 2020
||
(0)
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Manager

There is a lot of ability to customize in terms of what level of detail we want to be able to see....

Nov 2020
||
(0)
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Manager

We have had really positive interactions with QGenda. The product works well. Our departments like...

Nov 2020
||
(0)
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Manager

When we decided that we would use QGenda's product, the pricing was slightly better than other...

Nov 2020
||
(0)
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Manager

Communication is always really important to improve on. In order to have the solution really working...

Nov 2020
||
(0)
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VP/Other Executive

In terms of the implementation services, I don't think QGenda appreciated our complexity at the...

Nov 2020
||
(0)
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VP/Other Executive

There are certain things that we are working on. There isn't a single software platform out there...

Nov 2020
||
(0)
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VP/Other Executive

I think QGenda is still trying to navigate through integrated systems right now. They are learning...

Nov 2020
||
(0)
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VP/Other Executive

We still have issues with the separation between our EMR and the QGenda system that we have to work...

Nov 2020
||
(0)
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Manager

I would say the upgrades go well because I don’t even know when they have occurred.

Nov 2020
||
(0)
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Manager

I would rate the product’s integration as low because of our organization's lack of desire to use it....

Nov 2020
||
(0)
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Manager

The manual work that is required causes me to rate the product lower for ease of use. For example,...

Nov 2020
||
(0)
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VP/Other Executive

The vendor has done very well at supporting us during the COVID-19 crisis. They are excellent. I can...

Nov 2020
||
(0)
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VP/Other Executive

I love that I can make the schedule right away. We can take care of the swaps, and our employees can...

Nov 2020
||
(0)
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VP/Other Executive

The system highly supports our integration goals. We are integrated with another system right now....

Nov 2020
||
(0)
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VP/Other Executive

We get upgrades, and all of those upgrades have been successful. All of the upgrades have been...

Nov 2020
||
(0)
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VP/Other Executive

Our end users find the system very easy to use. Most of my faculty members use the system on the...

Nov 2020
||
(0)
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VP/Other Executive

If there is a project I am working on, I can email my account representative and customer service...

Nov 2020
||
(0)
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VP/Other Executive

The system does a good job of driving tangible outcomes. I am happy. I just ran someone's statistics...

Nov 2020
||
(0)
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VP/Other Executive

We have received our money's worth. The product is really straightforward. Getting someone in the...

Nov 2020
||
(0)
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VP/Other Executive

Our journey with QGenda began several years ago. I learned of QGenda, and we looked into their...

Nov 2020
||
(0)
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VP/Other Executive

When we were trying to figure out how to be more productive, we started by looking at physicians'...

Nov 2020
||
(0)
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VP/Other Executive

We continue to invest in the system to make it work better and better and to make things easier for...

Nov 2020
||
(0)
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VP/Other Executive

Once we got all the hiccups taken care of, the product worked really well. The vendor is still...

Nov 2020
||
(0)
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VP/Other Executive

I am very likely to recommend QGenda. The training has been pretty good. We are getting more and...

Nov 2020
||
(0)
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VP/Other Executive

Getting interoperability with the system took some effort, but now that we are over the hump, the...

Nov 2020
||
(0)
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Physician

To my knowledge, QGenda has never changed our fee. It is not à la carte. It is a subscription....

Nov 2020
||
(0)
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Physician

We have a pretty complicated call schedule. I have been using QGenda's system for quite some time,...

Nov 2020
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Physician

QGenda blows everyone out of the water. QGenda responds instantly and usually with a phone call. If...

Nov 2020
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Physician

I don't have anything that I want the vendor to do differently right now. The system is doing...

Nov 2020
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Analyst/Coordinator

QGenda has always done really well for us around implementations and upgrades. They are always happy...

Nov 2020
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Analyst/Coordinator

The system is very user friendly. We can do everything we need to do on one screen. Even to make...

Nov 2020
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Director

QGenda's implementation time frames were fairly long, but that was always due to the vendor's...

Nov 2020
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Director

At the base level, I wouldn't rate the product functionality very high. There are other options that...

Nov 2020
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Director

We have dedicated an extensive number of resources to ensure that we have a really good...

Nov 2020
||
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Analyst/Coordinator

QGenda has been making some really big upgrades to the system lately that we didn’t even know we...

Nov 2020
||
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Analyst/Coordinator

When we were looking at other vendors, the QGenda executives hopped in and worked things out with...

Nov 2020
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Physician

We have a complex schedule with 20 physicians. QGenda tailors the product to meet our needs. Our...

Nov 2020
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Analyst/Coordinator

We do some of the training for the system ourselves, but the vendor is always willing to do it, and...

Nov 2020
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Analyst/Coordinator

The vendor’s executives are more involved than I would like them to be. Their involvement has caused...

Nov 2020
||
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Analyst/Coordinator

The vendor has been promising a lot of things, and they haven’t delivered those things. Our...

Nov 2020
||
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Analyst/Coordinator

The price tag on the system makes me want to say that I wouldn’t buy it again.

Nov 2020
||
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Director

The vendor tries to be a partner, but they don't deliver the best that they can. I often feel like...

Nov 2020
||
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Director

The product is very good. We use it as our standard tool across our system to understand where our...

Nov 2020
||
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Director

QGenda has room for improvement in their data integration and in their system integration. One of...

Nov 2020
||
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Director

We have been live on QGenda's system for a while, and we are still struggling to get access to our...

Nov 2020
||
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Director

We recently learned from QGenda that they developed their own analytics reporting product. That left...

Nov 2020
||
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Director

The data integration piece has been a pretty significant challenge along with the integration with...

Nov 2020
||
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Director

We were running a lot of different things previously; that was the key driver for us to move to...

Nov 2020
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Analyst/Coordinator

The most powerful thing about this product is the fact that it allows us to view schedules across...

Nov 2020
||
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Analyst/Coordinator

I would give the vendor a very high rating for being proactive. That has recently gotten a lot...

Nov 2020
||
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Analyst/Coordinator

The exciting thing about the product is that the product allows for flexibility and autonomy in each...

Nov 2020
||
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Analyst/Coordinator

In the areas where we do have really good relationships, I have noticed that the vendor is...

Nov 2020
||
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Analyst/Coordinator

We have not had an issue with the vendor charging us for every little thing. Our billing is pretty...

Nov 2020
||
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Analyst/Coordinator

I would give the vendor a very high rating for their implementation services, including recent...

Nov 2020
||
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Analyst/Coordinator

We recently discovered an issue where the vendor had excluded all of our users from emails, so those...

Nov 2020
||
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Analyst/Coordinator

I predict that we will be very satisfied 12 months from now. We will hopefully have added hundreds...

Nov 2020
||
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Analyst/Coordinator

During COVID-19, QGenda was very proactive in reaching out and asking us what they could do to help....

Nov 2020
||
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Analyst/Coordinator

There is a level of sophistication that the system is never going to really be at. I would give the...

Nov 2020
||
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Analyst/Coordinator

Each of our departments have their own individual account managers. Some of those people are good...

Nov 2020
||
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Director

QGenda did a great job supporting us through the COVID-19 crisis, and they are still helping us out...

Nov 2020
||
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Director

QGenda truly tries to develop a relationship and partnership. In my mind, they are truly like a...

Nov 2020
||
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Physician

We rely on the system to perform, so we had to reprogram different tasks and come up with stats and...

Oct 2020
||
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Physician

I don’t think that QGenda is proactive about bringing us solutions. They wait until they identify a...

Oct 2020
||
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Physician

The tech support is reasonable. It certainly could be timelier on occasion. The system has a fair...

Oct 2020
||
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Physician

Overall, the system gets the job done, and there are some nice reporting features. There have been...

Oct 2020
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VP/Other Executive

QGenda acquired Tangier, and now the vendor is pushing us to move from Tangier to QGenda. I don't...

Oct 2020
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VP/Other Executive

QGenda has had a hunger and an appetite from what I can tell. From the research I have done, QGenda...

Oct 2020
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Director

QGenda keeps all of their promises, but that is such a black and white question. I have been in...

Aug 2020
||
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Director

I have talked to QGenda's executives on many occasions and have even had dinner with some. I don’t...

Aug 2020
||
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Director

QGenda has supported us during the COVID-19 crisis. They reached out, and when invoices came out,...

Aug 2020
||
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