QGenda Advanced Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
I use QGenda Advanced Scheduling extensively, but I am not using all the features available to me....
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Loyalty, Product
We have one provider who works in two different divisions, and more of their time has shifted over...
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Product
QGenda Advanced Scheduling is a useful tool that we have adopted. It is fairly established, and we...
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Operations, Product
We would like QGenda to implement the newest technology, probably some machine learning, so that the...
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Value
Sometimes we have temporary staff locums that will come for only a few months. We have to build them...
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Relationship
The majority of the communication we receive from QGenda is by email. There are certain situations...
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Relationship
If we want to call in an issue, QGenda has people available that we can talk to. The thing is that...
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Relationship
A lot of the things that we ask QGenda for can be utilized by a lot of other organizations as well,...
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Relationship
If anything ever breaks within the product, QGenda works with us very quickly to fix it and move on....
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Relationship
Anytime I have an issue, I know it will get taken care of right away if I escalate it. I can even...
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Operations, Product
QGenda Advanced Scheduling is easy to use. There are others who find QGenda Advanced Scheduling...
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Operations
The implementation with QGenda went fine, and I was satisfied. We were not the only department...
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Relationship
Like with all companies, we develop a relationship over time with one representative. and then we...
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Operations
I wish the process for upgrades would go faster. We meet for a few days, and then there is a lag of...
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Product
The quality of QGenda Advanced Scheduling has been good. The ease of use is very good. And when...
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Loyalty, Product
I was informed that my nurses see a different version of QGenda Advanced Scheduling than we do as...
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Loyalty
We are working to upgrade a couple of things. We are not quite to the point where QGenda Advanced...
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Relationship
QGenda has been a great company. They have a great product, and we have really benefited from it.
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Relationship
QGenda’s user service people respond quickly when we ask a question. If they say they are going to...
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Loyalty, Value
It was an institutional decision for QGenda Advanced Scheduling to be part of how we were going to...
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Relationship
QGenda does a satisfactory job. Their product does well, and the functionality has been fine. There...
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Operations, Product
QGenda Advanced Scheduling is much easier to use than another QGenda product we use. I think that is...
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Operations
Everything in QGenda Advanced Scheduling is pretty well designed. QGenda has obviously done...
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Relationship, Operations
We had a bit of a rocky start with the on-call system, but to the vendor's credit, things was...
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Product
I utilize the program extensively. I have a lot of people requesting time off through the program....
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Product
For physicians, having the product on the phone is a great thing. Most people use the phone app to...
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Relationship
Sometimes there is one employee that makes a difference. I was pretty fortunate to be paired up with...
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Relationship
QGenda is great in terms of their support. Issues go to our clinic first, but things are escalated...
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Loyalty, Relationship
The whole product is pretty slick. The interface is good. I like that QGenda is constantly giving us...
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Product
The product is a high-functioning program, and that means it is not like an iPhone. We need to have...
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Product, Value
QGenda Advanced Scheduling is a pivotal part of running my section. I could not do my job as...
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Product, Value
QGenda Advanced Scheduling saves time and makes the schedulers much more efficient.
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Culture, Value
QGenda nickel-and-dimes us, so we have to be very clear up front about what is included in our...
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Relationship
QGenda’s service is very so-so. We have regular meetings with them just to get communication; they...
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Operations
The recent upgrades from QGenda were very painful. They switched their customer service format, and...
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Operations
QGenda doesn’t really provide a lot of training. They provide the initial training, but then it is...
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Operations, Product
Once people are used to QGenda Advanced Scheduling, they seem to really like it. The feedback we...
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Product, Value
QGenda Advanced Scheduling is a pricey product, and we have to do a lot of customization and work...
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Operations, Product
QGenda has a lot of tabs to go through in order to complete tasks. I don't know whether there is a...
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Relationship
QGenda was down recently, and I didn't hear anything about that. I would like to know what happened...
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Operations, Product
I would love to be able to go into QGenda Advanced Scheduling and create my own filters and...
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Product
Swaps happen often, but when providers swap, they don't just swap one day; they often want to swap a...
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Relationship
Anytime I have an issue, someone at QGenda responds. The vendor has been very helpful and willing to...
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Relationship
QGenda is trying to come up with other integrations. They know where they need to go.
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Operations, Product
Before QGenda Advanced Scheduling, we had everyone on the same system, but there were different...
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Value
For every integration we add on in QGenda Advanced Scheduling, there is some more money added. For...
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Value
If an organization just needs something to put a schedule in and will not use the scheduling or...
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Product
The system is only as good as the information we give it. If we don't give enough information, it is...
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Product, Value
QGenda Advanced Scheduling is not the be-all and end-all. The purpose of the scheduling product, in...
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Relationship
Depending on who I am working with on QGenda’s support team, the responsiveness can be good or bad....
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Operations
I have reached out a few times to QGenda for help, and all they do is send a link for support. I...
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Relationship, Product
Sometimes we have issues when people put in time-off requests. The system isn’t able to process the...
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Product
The notifications for requests can be suppressed, but if we could do that in batches, that would be...
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Relationship
The vendor is great with communicating when there are changes and stuff, though there aren't a lot...
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Operations, Product
QGenda's product has incredibly powerful automated scheduling tools. However, it is incredibly...
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Product
The automation is difficult to implement and difficult to change. For systems where the schedule...
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Product
One outcome of this solution is that we have all of our clinical schedules now on the same system...
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Culture, Relationship
The vendor keeps their promises. The problem is sometimes their promises from a timeline standpoint...
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Culture, Value
The last time the vendor tried to charge me for adding something on, I complained, and they...
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Operations
When we were implementing this product and were talking to the QGenda representatives who were doing...
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Relationship
The support from the vendor has been a bit of a challenge. The issue is that they have a lot of...
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Product
Whenever I make the schedule and try to coordinate people's different schedules, I find the system...
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Operations
For the initial training, QGenda was great. Currently, we do not have any ongoing training, but...
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Relationship, Product
We have had a good experience with QGenda. They understand our group and our rules, which are quite...
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Product
Because of the size of our group, the Advanced Scheduling solution is complicated, and we have...
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Loyalty, Relationship
The only issue we have with QGenda is that we no longer have regular one-on-one meetings; QGenda has...
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Relationship
QGenda has a good support system, and whenever a provider has problems, they email the vendor or...
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Relationship
We have been having a lot of miscommunications with QGenda. As long as we can communicate clearly, I...
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Relationship
When I call the support team at QGenda, I am usually able to get a very good person on the phone....
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Product
We have had problems with the product where our staff members have requested vacations or copies of...
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Relationship, Operations
The initial person was amazing and very good. After that person, it was very difficult to get ahold...
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Operations
We would like more training from QGenda. We would like the vendor to come on-site, help us, and...
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Product
The tracking in QGenda Advanced Scheduling is easy to use because of the layout, and everything is...
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Product
I would like to see QGenda create some different display views to condense things more and make it a...
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Relationship
QGenda keeps their promises for the most part, but that might take them a little while. Sometimes...
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Relationship
QGenda’s phone and web support are a little different from what they used to be. I used to have a...
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Value
QGenda charges for every setup and every user. There isn't much that we can do that doesn't require...
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Relationship, Operations
We don't really have anyone who comes to us as a liaison from QGenda or someone who helps us know...
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Product
When QGenda Advanced Scheduling makes a suggestion as to where I need to put something or who I want...
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Relationship, Product
I like the product. It is simple to use, the vendor writes out the algorithms for us, and they set...
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Relationship, Operations, Product
QGenda seems to have a lot of updates. However, when they do updates, users aren't notified until...
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Product
With a group of our size, QGenda Advanced Scheduling is a program that does well with being able to...
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Operations, Operations, Product, Product
I thought QGenda Advanced Scheduling was going to be a lot easier to use than it is; it is complex....
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Product, Product
There are certain tasks that people do all the time, and it would be nice to have the steps for...
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Relationship, Relationship
With QGenda, it would be nice for the individual user to have a helpline or chat box where they...
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Product, Product
While trying to schedule patients and so on, clinical efficiency depends very much on making sure...
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Product, Product, Value, Value
I would buy QGenda Advanced Scheduling again if there were no other options, but if I found a...
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Operations, Operations, Product, Product
I like that with QGenda Advanced Scheduling, I can look at the entire department's schedule and...
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Relationship
I would like more access to the vendor’s IT staff or more willingness from them to customize the...
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Operations
I would tell a peer that no scheduling software is perfect. There is a large up-front time...
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Operations
My experience with QGenda has been favorable. During our implementation, we had multiple meetings...
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Product
QGenda Advanced Scheduling is really tedious. An improvement I would suggest to the vendor is the...
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Operations
With the implementation, QGenda just followed what we asked, and then it turned out that the things...
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Operations
Not a lot of training is needed, but when training is needed, we get an emailed response on the same...
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Loyalty
To whatever degree the system is not meeting our needs, we lack knowledge of the system. That is not...
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Product, Value
The system is more sophisticated than what we had before in a good way. We couldn't really ask for a...
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Product
QGenda’s application is optimized for Google Chrome, and on Google Chrome, there is a bit of a lag...
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Relationship
Our relationship with the vendor has been great so far. The customer service has absolutely been...
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Product
The system can track how people are doing relative to targets around shifts or vacation times. Some...
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Relationship
Our QGenda contact recently slacked a bit on communication to set up a meeting, but usually, there...
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Operations, Product
The physicians don't use the product a whole lot, but when they do, they like it. They did have one...
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Product
We have not had any real issues with QGenda Advanced Scheduling. We are able to do everything we...
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Product
The outcomes we see from QGenda Advanced Scheduling are good. The system shows the schedule that we...
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Relationship
QGenda is very responsive when we need things from them, and they don't treat us like idiots when we...
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Operations
QGenda offers training sessions to update us on how to do things in the system. The vendor has a lot...
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Product
I don't have any problems with the system. My organization's end users love the product. It is on...
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Loyalty, Value
We were doing everything manually before we got QGenda Advanced Scheduling. We had another vendor's...
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Relationship
QGenda’s customer service has been great. Anytime I have had a need, I call or email the customer...
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Operations, Product
The setup is simple for management of the schedule and changes that need to be made on the fly. If...
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Product
With QGenda, we are not confined or constrained with the license issues as we had with our previous...
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Product
People can access through an app to see where they are working, which is a really great feature. I...
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Product
The one thing that has been a shortcoming, particularly for the people who manage the schedules, is...
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Operations, Product
When upgrades come out for QGenda Advanced Scheduling, we get a description of them. Most of the...
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Operations, Product
QGenda Advanced Scheduling works okay, but there are certain things that are a little clunky for me....
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Operations, Product
Once QGenda Advanced Scheduling is set up for the staff, it is easy for them to see what they are...
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Product, Value
One outcome we have seen from using QGenda Advanced Scheduling is that in some ways, it is more...
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Operations
There are some things where the training QGenda provides is great, but we don’t always need it. We...
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Product
Some of our end users use Apple computers instead of PCs, and it is not as easy to use or navigate...
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Relationship
We don’t think that there is really anything that the vendor has been proactive about. Most of the...
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Relationship
QGenda is very efficient. The vendor responds quickly and with appropriate answers for solving our problems....
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Product, Value
QGenda Advanced Scheduling has helped reduce a lot of the manual effort that we have to do for...
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Relationship
The projects we have worked on with QGenda have been streamlined. The product is efficient and easy,...
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Product, Value
We like to have a real-time interface with handheld devices, real-time adjustments, and the ability...
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Product
We would like to see QGenda grow their product's integrations with other required electronic...
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Relationship
We have a professional relationship with QGenda. The vendor has been quite involved, so we have been...
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Product, Value
We are seeing more rapid communication between schedulers and providers and enhanced satisfaction....
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Product
I have heard people say they hate QGenda's tool, but I think those people probably haven't used the...
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Relationship, Product
The vendor immediately makes any changes I want to the system. QGenda mostly does the things I...
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Product
There is an app for phones, and I know a lot of doctors use the app over using their laptops or desktops....
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Relationship
QGenda is open and willing to do what they can to help with the integration we are doing.
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Operations
When the vendor started setting up the administrative parts, they got feedback from different areas...
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Relationship, Operations
QGenda's product provides a really good experience for physicians and also administrators in terms...
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Product
QGenda syncs with our internal scheduling system. We don't have to enter the information manually...
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Relationship
Each one of us has our own partner support personnel at QGenda that we have access to when we have...
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Value
There is an initial implementation charge to build our unique schedule that is by physician, and...
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Relationship
I really have nothing negative to say about QGenda. They have been very supportive, responsive, and...
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Operations
QGenda obviously learns as they go, and they improve their processes as they learn and work with...
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Operations, Value
QGenda's system has greatly improved our operations. Before implementing QGenda's system, we had a...
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Operations
QGenda has done the implementation enough that they know what it looks like, and they have worked...
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Culture, Loyalty
We just renewed and expanded our contract with QGenda, so things are going well.
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Relationship
The customer support team is really great when things go wrong. They are really excellent.
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Relationship, Product
We have had a couple of bugs with the new system, but QGenda has been really helpful.
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Product
We can't have two separate departments open at the same time, but that can be hard when we work with...
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Product, Value
I would like a few more reporting capabilities. It is possible that QGenda has things within the...
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Relationship
QGenda is pretty good at support. They are always very helpful. In the past, we had a person...
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Operations
Everything typically goes smoothly. QGenda Advanced Scheduling is a great program that works well....
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Loyalty
I am confident that QGenda Advanced Scheduling is going to get better cause we are going to be...
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Product
QGenda Advanced Scheduling offers a lot of information that is easily sorted and filtered. However,...
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Product, Value
I think QGenda Advanced Scheduling offers what we need from a scheduling standpoint. For the general...
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Relationship
The promises that QGenda keeps now are different than the promises they kept when I first started...
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Operations
Whenever there is an upgrade in QGenda Advanced Scheduling, the vendor sends us a workbook out of...
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Operations
The bulk of QGenda’s training is tutorials and online videos. The training is self-service. The...
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Operations, Product, Value
QGenda Advanced Scheduling is not intuitive for the end user, but I believe that a lot of that has...
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Operations
The main downside to QGenda Advanced Scheduling is getting the training to get people up to speed to...
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Operations
QGenda was fantastic with the implementation. They were there with us every step of the way. QGenda...
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Operations, Product
QGenda Advanced Scheduling does everything it is advertised to do, but QGenda vastly overstates the...
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Product
QGenda Advanced Scheduling is a little slow to load at times because it is a web-based solution, but...
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Relationship
QGenda's customer service team has been fantastic. We had an issue recently where someone at our...
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Product, Value
This tool is just another place to put something. Instead of streamlining and automating things and...
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Relationship
We used to always have one representative to support us, and they were great. That person did their...
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Operations, Product
My nursing staff seems to like QGenda Advanced Scheduling because all they have to do is look at...
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Relationship
As far as any proactiveness goes, we don't have a representative at QGenda anymore, so nobody is...
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Operations
QGenda assigned me an implementation person, and I could meet with them literally almost every day....
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Loyalty, Product
Due to the complexities of our schedule, we are not able to automate a realistic schedule with...
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Relationship
There are things I want to see implemented from QGenda that would be helpful to me. My...
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Relationship
I would definitely recommend QGenda's product. I would tell someone interested in buying the product...
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Relationship
We have regular end-user meetings with our project manager and QGenda's project manager. I don't...
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Operations
QGenda has a lot of tutorials, handouts, and resources online, and that is helpful. Clients can also...
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Relationship, Product
QGenda Advanced Scheduling works very well when an organization's schedule is pattern based and...
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Product
A positive outcome is that the schedule is viewable by providers, administrative support people, and...
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Product
QGenda Advanced Scheduling is the only software that communicates schedules to our providers, and it...
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Relationship, Operations
Any time I have had a question or a concern for the vendor, things have been relatively seamless,...
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Relationship, Operations
QGenda has communicated with the department that sends us any updates. They have to disseminate...
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Product
QGenda's system doesn't communicate with our EMR system, so that integration would be interesting to...
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Product
Aesthetically, I wish QGenda's system were a little cleaner. Instead of there being a dropdown menu...
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Relationship, Operations
We have a representative from QGenda that has been really helpful and informative, and they even...
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Operations
It would have been wonderful to have videos explaining everything about QGenda Advanced Scheduling....
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Relationship
In the beginning, the phone and web support were really great, but then the vendor changed things...
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Product
The only problem that I might foresee is that some people may open the system in the morning and not...
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Product
QGenda Advanced Scheduling is a great system, but people need to get a good application specialist...
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Operations
The learning curve for QGenda Advanced Scheduling is difficult at first, but I have gotten quite...
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Relationship
When I have had to reach out to QGenda, they have been slow in coming back with responses. I have...
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Product
The system can be slow sometimes, but it works well. If a user tries to do things too fast, the...
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Relationship, Operations
In the vendor's initial phase of support, we had our own person help us with our account. That...
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Loyalty, Value
I like QGenda's system better than the scheduling platform that we used before it. The tangible...
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Product, Value
From my perspective, the system seems to work well. Once a user learns some of the system's tools,...
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Operations, Product
Because I am in QGenda Advanced Scheduling all the time, it is pretty easy for me to use, but it is...
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Relationship
QGenda is constantly emailing us and telling us what is coming in the future and giving us reminders...
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Product, Value
We use QGenda Advanced Scheduling to manage all of our clinical scheduling, so it drives everything...
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Relationship, Product
We are entering a period where there is more cross-departmental or cross-service scheduling, and...
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Relationship
I would like to see QGenda reach out to us maybe quarterly to see whether everything is going well...
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Product
With QGenda Advanced Scheduling, we can use one product across the health system so that everybody...
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Relationship
Our experience with QGenda has gone well, and we have been satisfied. They work to structure the...
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Relationship, Product
The issues we run into are just with making sure that we get the right names in the right places. I...
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Operations
QGenda has a monthly training session for new users. The product is a little easier for some new...
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Product, Value
What stands out is the ease of being able to open up a mobile app, see the schedule, and put in...
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Operations, Product
The program itself is not that easy. It is not easy for me to make changes, and it has not been easy...
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Relationship
When we have questions, there is a number that we can call to always get ahold of someone from...
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Product
There are some little changes that would make our lives easier, but no other customers want those...
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Product
The system is able to generate reports. That is very nice. It can also export schedules. The...
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Value
I would tell someone who was looking into the system that it makes scheduling much easier for a...
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Loyalty, Operations
I am quite satisfied with the overall system and its quality and upgrades. It is much better than...
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Product
The mobile version of the system is good when it comes to the way people first start using it, but...
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Operations
We had a QGenda representative that helped us set up QGenda Advanced Scheduling exactly the way we...
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Relationship
Our QGenda account manager is great, and we have zero complaints about that person.
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Operations, Product, Value
QGenda Advanced Scheduling is user friendly, intuitive, and self-explanatory. I just hired some...
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Loyalty
I am going to pray we are still fully satisfied with the product in the next year. QGenda is going...
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Culture, Relationship
I can't say QGenda has made us promises. If we ask them to change something, we have success. If I...
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Culture
There are a couple of things that we haven't enjoyed, like when we have asked for a feature that...
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Relationship, Operations
I would tell a peer that the product is very easy to use. The QGenda teams are fantastic, including...
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Relationship, Product
There is one thing in particular that QGenda really needs to figure out. As an example, if we get...
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Product, Product
I like QGenda Advanced Scheduling because I can tell where everybody is. We have people we schedule...
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Operations, Operations, Product, Product
I don’t have a good grasp on some of the product’s functionality, so some more education would be helpful....
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Relationship, Relationship
For support, I don't use the website a lot or call QGenda. I send an email to my contact person, and...
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Relationship, Relationship
I don't like certain things in QGenda Advanced Scheduling, but the vendor won't change the system....
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Relationship, Relationship
QGenda took away our representative. Now, I have to explain myself a hundred different times because...
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Relationship, Relationship, Operations, Operations
I think that QGenda has wonderful people working for them. I like those people, and I think that...
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Product, Product
Our two scheduling systems work separately, and that is really unfortunate. There is definitely a...
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Value, Value
QGenda nickel-and-dimes the hell out of us. They promised just enough to move people to the system,...
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Operations, Operations
All of QGenda’s training is on a website. When we are trying to train staff that maintain schedules,...
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Product, Product
QGenda Advanced Scheduling is through the cloud, and it seems to be stable. But it is a premature...
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Relationship, Relationship
We have a dedicated person through QGenda, so we do not call general support. We used to have...
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Product, Product
The QGenda Advanced Scheduling integrations are pretty basic. For instance, if we were to integrate...
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Value, Value
QGenda treats everyone as a doctor across the application. So for some areas with midlevel...
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Product, Product, Value, Value
The providers that are on QGenda Advanced Scheduling are happy with the system. Our scheduling folks...
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Value, Value
I would tell someone looking into QGenda Advanced Scheduling that it is a little expensive....
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Product
QGenda Advanced Scheduling is a very easy program to get all of our providers into. It is very user...
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Product
There are lots of things QGenda offers that we don't take advantage of. For instance, we post many...
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Relationship
When I am in a jam, I know I can count on QGenda’s support team. When I send an email or call them,...
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Operations, Product
There have been some upgrades to the system that we have been unaware of. Toward the end of last...
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Product
QGenda’s mobile app needs to be a little more up-to-date. I get some complaints about their app...
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Relationship
QGenda delivers on their vision of where the solution needs to go. People at any level know as much...
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Product
Overall, QGenda is very good. We moved from a horrible scheduling process that was basically pen and...
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Product
QGenda’s web-based scheduling tool's UI is just not where it needs to be in 2023. There is an...
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Relationship, Operations
QGenda has done a pretty good job of trying to be proactive in terms of helping us have this amazing...
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Product
Most things fix themselves before I even have to ask about them, but there is one thing I have asked...
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Relationship
I barely deal with our representatives because I manage the tool myself. In the very beginning, the...
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Operations
I mainly work at home now, so the issue could just be with my system, but I have had problems with...
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Relationship, Operations, Product
QGenda fixes things before I even have the chance to ask about them. They are constantly updating,...
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Relationship, Operations
QGenda has frequent webinars, and they have archives so that we can go and review things if we...
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Product
I like that we can run the whole schedule in one button and publish it in QGenda Advanced...
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Loyalty, Product
The only thing that could be improved in the product is the radiology piece. That is a difficult...
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Product
The tool doesn’t write the best, but it does pretty darn well. There are some things that the tool...
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