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Shift Admin Scheduling Comments
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User Commentary
Manager
QGenda promised that the system could integrate with our clinical communications devices, but QGenda...
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Manager
Shift Admin Scheduling is confusing in terms of the ease of use with identifying certain services...
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Manager
QGenda doesn't keep their promises. It is always a challenge to get the keys that we need in order...
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CMIO
We don't ask much of the system. It helps us track and visualize the on-call schedule, and that is a...
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Analyst/Coordinator
I like the ease of adding new people to the system and changing schedules. It is easy to find what...
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Analyst/Coordinator
Anytime I have had a question about something or have sent a service email, I have gotten an...
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Analyst/Coordinator
I didn’t really have much training on the system; it was handed to me by another person. It would...
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Analyst/Coordinator
There are some things in this system that I am not crazy about, but it does work. Some of the things...
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Analyst/Coordinator
A year from now, I see my satisfaction remaining the same. I don’t expect the system to not work for...
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Analyst/Coordinator
Since our initial implementation of Shift Admin Scheduling, we have had a QGenda representative who...
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Analyst/Coordinator
As we got acclimated to the system, we started doing our own training for our end users. The vendor...
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Analyst/Coordinator
QGenda's support team members are great. We usually get answers from them immediately. The vendor's...
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Analyst/Coordinator
I knew that QGenda's process for getting customizations would be different than what I was used to....
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Analyst/Coordinator
The biggest reason that we decided to go with Shift Admin Scheduling was that QGenda had a better...
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Analyst/Coordinator
As far as the system's reporting goes, there are some features that we would like the vendor to add....
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Analyst/Coordinator
Our end users love the solution's mobile functionality. They like that they can download things on...
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Analyst/Coordinator
We were able to cut down a lot of time by using this system. Shift Admin Scheduling takes notes on...
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Analyst/Coordinator
QGenda gave us a good rate when we first got their product. Shift Admin Scheduling is cheaper than...
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Manager
The support specialists from QGenda always resolve tickets within 24 hours easily. If the...
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Manager
Shift Admin Scheduling's interface is pretty. I like the calendar view. I see the whole month's...
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Manager
I don't use the mobile app because I can't get the hang of it. It isn't as good as the website. I...
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Manager
I use Shift Admin Scheduling's reporting quite frequently. I am able to run the report for...
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Manager
I don't think that the version that we are on right now is as effective as the last version. One of...
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Manager
When I need help and make a phone call, the vendor's support people teach me how to do something or...
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Manager
I have gotten zero complaints about Shift Admin Scheduling. I have never had any physician try to...
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Analyst/Coordinator
In the system's current format, Shift Admin Scheduling is part of our long-term plans. If something...
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Analyst/Coordinator
The vendor has kept all of their promises. Whenever I have needed them, they have been there....
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Analyst/Coordinator
The vendor avoids nickel-and-diming. They look at what we have been scheduling and use that to...
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Analyst/Coordinator
Our providers all value their schedules. The easier schedules are to read and understand, the...
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Manager
Shift Admin Scheduling has been great. I have been using it for many years, and it is pretty...
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Manager
QGenda's customer service has always been great. The vendor takes good care of us. I assume that the...
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Manager
Shift Admin Scheduling is all web-based. We don't have to worry about the solution because we don't...
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Manager
QGenda avoids nickel-and-diming us. We get charged at the beginning of the year, and that is it. I...
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Manager
We have been able to talk to QGenda's executives. They are always great. They solve our problems...
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Physician
The product works as promoted. The vendor's support has been pretty good. I am sure that some things...
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Analyst/Coordinator
QGenda is great to work with. They may be pushy sometimes, but that is to be expected. They have a...
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Analyst/Coordinator
There are some gaps we are trying to fill with a couple of our departments and QGenda. The CEO is on...
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Director
The vendor was very good and responsive when we were doing the implementation. We had a couple of...
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Director
We really don’t call the Shift Admin support team, but the few interactions I have had with the team...
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Director
When we reached out to the vendor for staffing, they really listened to what our model was going to...
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Director
One outcome with the solution is that we have the right people filling in the right shifts at the...
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Physician
With the pandemic, we had to cut back some of our hours, but the schedule was already made. We were...
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Physician
If we are on Google, Android, or Apple products, we can subscribe to our schedule, which will...
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Analyst/Coordinator
We love Shift Admin’s responsiveness and willingness to help. Sometimes things that should be sort...
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Analyst/Coordinator
If we have something that we would like to have Shift Admin edit that is not working quite right for...
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Analyst/Coordinator
Shift Admin is extremely flexible. If we have a new facility that needs to get on board, they will...
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Analyst/Coordinator
Shift Admin Scheduling gives people visibility. The vendor has a public link, so anybody can go out...
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Analyst/Coordinator
Shift Admin developed a call schedule based on COVID-19 needs, so they have supported us well. We...
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Analyst/Coordinator
Our current users haven’t had any complaints about Shift Admin. In fact, anytime we want to talk to...
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Analyst/Coordinator
We have a standard implementation form that we use that was provided by Shift Admin. We have tweaked...
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Analyst/Coordinator
I help with the IT support for Shift Admin Scheduling, and I have very little work that I have to do...
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Analyst/Coordinator
Shift Admin will be there for us if we need them, and they will be very prompt. We haven’t been...
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Physician
Shift Admin redid their website recently, and I think I preferred the old one. The new website might...
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Analyst/Coordinator
Our virtual care center has quite a few different departments. The care center uses the APIs from...
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Physician
I am happy with Shift Admin. I use their software for scheduling. I find it to be very user...
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Physician
I work with Shift Admin from a support standpoint. If I need to have a change in the shifts that we...
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Analyst/Coordinator
I know that Shift Admin's solution isn't cheap, but the vendor structures the cost in a way that we...
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Analyst/Coordinator
I definitely see Shift Admin as a partner. The phone and email support is very quick. There is also...
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Analyst/Coordinator
We rarely have any issues with Shift Admin. If we have a specific request, they are always quick to...
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Analyst/Coordinator
There is always going to be an older person out there who doesn’t fully understand the technology....
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Director
When I need custom things to be built or custom stats to be available, I will call, and Shift Admin...
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Director
I have a lot of positive things to say about Shift Admin in terms of COVID-19. We have been using...
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Director
If the hospital hadn't let me get the Shift Admin system, I would have paid for it out of pocket....
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Director
Our end users find the system to be very easy to use. It is completely intuitive. The vendor does...
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Director
The support that we get from Shift Admin is the best part of using the product. Shift Admin is...
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Physician
There was one particular feature I was struggling with; Shift Admin changed something in their...
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Physician
We had an instance where there was a bug in the system. The vendor told me I was doing something...
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Physician
Because the rules were flexible, we didn’t have to do so much manual scheduling. That freed up the...
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Physician
People have really liked the solution. There has been a bit of frustration with learning how to use...
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Physician
Our experience has been largely good. It has been as good as it can be. It is awfully complicated to...
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Physician
I have loved my experience. I don’t really see that much improvement is needed. The vendor was...
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CMIO
I would give the vendor high remarks for their implementation services. We haven't had to use the...
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CMIO
The system is excellent in terms of ease of use. The software is complex, and that is good. That is...
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CMIO
The ongoing support is excellent. The support is mostly through email, and the support people...
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CMIO
The product is expensive, but the product is worth the price. There is a yearly fee, and the vendor...
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CMIO
The product is at least the best for emergency medicine. I suspect that there might be other great...
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CMIO
The mobile platform was the vendor's biggest limiting factor. They didn't have that feature. The...
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CMIO
There wasn't support from the vendor during COVID-19, but I didn't need support, and I didn't reach...
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Physician
Shift Admin charges per user. I like Shift Admin, but there was a bit of miscommunication between...
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Physician
The system is a little clunky, and it doesn't integrate with anything. It doesn't integrate with a...
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Manager
We were doing our scheduling by hand before we got Shift Admin Scheduling. Then we evolved and...
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Manager
During COVID-19, we saw a need for adding a schedule. The vendor helped us create some schedules...
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Manager
I am old school, and one thing I don't like about the solution is that there isn't a manual that I...
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Manager
The vendor gave us training sessions when we started using the system, but my problem was that I...
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Analyst/Coordinator
Shift Admin is willing to help us when we have something that we want fixed or improved. They are...
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Analyst/Coordinator
I am not sure whether Shift Admin charges for every little thing, but I do know that if we have a...
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Analyst/Coordinator
We just went through an upgrade, so things looked a little different for the upgrade, but Shift...
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Analyst/Coordinator
There are a couple of features and modifications that I would like to see with Shift Admin...
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Physician
When we were setting everything up, the vendor was very responsive. They helped me generate...
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Manager
I have never used any other scheduling system, but I find Shift Admin Scheduling to be very easy to...
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VP/Other Executive
We have a good relationship with Shift Admin. I can tell them my wish-list items that I would like...
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VP/Other Executive
Shift Admin Scheduling works as advertised, and that is what people are looking for. The recent...
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VP/Other Executive
Shift Admin Scheduling has a functionality that allows us to upload the medical license of each...
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Manager
I don't know whether Shift Admin is in our long-term plans. That would probably be more of a...
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Manager
I would give the training from Shift Admin a low score. They just have a bunch of videos that we go...
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Manager
I don't really deal much with the integration, but I know that we are working with Shift Admin right...
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Manager
I don't think I have seen anything new from Shift Admin in regard to technology. They have changed...
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Physician
When COVID-19 hit, I had to basically completely redo the entire schedule. Shift Admin was very...
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Physician
When we were first getting everything set up and figuring out how to get things to work for us, we...
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Physician
The vendor made a generic link for the whole hospital where we can go and pick what we want to see,...
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Physician
The solution works pretty well for our department. There is one thing that could be improved. If I...
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Physician
This solution is light-years better than the solution we were using before. I like this product for...
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Physician
When I am generating the schedule, we work on two-week blocks, but the program is set to work by...
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Manager
Shift Admin doesn’t really do any ongoing training after we are up and running. I am sure that they...
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Manager
Shift Admin upgrades their software as needed. I haven’t really needed any additional technology or...
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Manager
Shift Admin Scheduling is very easy to use, and all of our physicians really like it. It is a much...
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Manager
Shift Admin’s customer service is exceptional. Anytime I have a question or am confused about...
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Manager
Shift Admin didn't provide any kind of orientation for the last upgrade, but they didn't need to...
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Manager
When we first started using the system, we were quite frustrated with it. We didn't quite understand...
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Manager
Some of the new features that Shift Admin rolled out have been extremely useful. I like the new app...
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Manager
Shift Admin's support is outstanding. I would rate the support high. I often use the tech support...
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Manager
We haven’t been live on Shift Admin Scheduling for very long, but so far, the vendor has been very...
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Manager
We feel lucky that we got the quality of implementation that we did with Shift Admin. They did a...
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Manager
Shift Admin Scheduling overall definitely meets and exceeds our expectations. I have had a scheduler...
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Manager
I did not have initial training. We were already using the product when I came on board in my...
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Manager
The thing I appreciate the most from Shift Admin is the system's ease of use, and my second favorite...
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Analyst/Coordinator
Shift Admin hasn't offered us any additional support regarding COVID-19. We haven’t really needed...
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Analyst/Coordinator
I would give the vendor a pretty high score for their implementation services just because of their...
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Analyst/Coordinator
I would give the vendor a pretty high score in terms of us receiving our money’s worth, but our...
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Director
We have been very happy with Shift Admin, and I have no desire to change. When we were initially...
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Director
We put in a texts-based system for messaging, and one of the features the third-party vendor has is...
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Manager
Shift Admin is always responsive via email or phone, or they have a chat functionality, and that is...
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Manager
The system is all cloud based, and that is a huge plus. Finding a solution that helped us balance...
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Manager
Any updates that come through are essentially in real time and can be hard to keep up with. If I had...
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Manager
If we had our way, Shift Admin’s system would be our solution long term, but I know there are other...
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Manager
We were several months into using Shift Admin’s services before we were able to actually pay for...
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Manager
Shift Admin’s leaders have always been readily available and ready to go on call to help drive what...
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Manager
There is an area that was in the original discussions that wouldn't have quite met expectations....
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Manager
We have a lot of providers in leadership roles, and they have to actually track their hours as...
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Manager
We have had a great experience working with Shift Admin. They have done a good job with getting...
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Manager
There are a few things I wish the product would do, but other than those things, the product is...
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Manager
Shift Admin Scheduling doesn’t integrate with anything else I am using. I know it integrates on the...
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Analyst/Coordinator
We got lucky. I have talked to other people who are shopping, and one person recently told me that...
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Analyst/Coordinator
The vendor's fees have never changed. If we have users that are in the system and aren't working on...
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Analyst/Coordinator
The system has never gone down. I don’t know how that happens because every system goes down. Our...
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Analyst/Coordinator
Shift Admin’s executives are very involved. I get an email every now and then from people that I...
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Analyst/Coordinator
The outcomes are that the physicians have been happy and their lives had been made easier with the...
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Director
Shift Admin has made their system a bit better. Before, if we wanted a new rule, we would just send...
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Director
Shift Admin redid their app. With the previous app I had on my iPhone, I could do everything from...
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Director
I don’t really think the product requires a lot of ongoing training. Once users get used to the...
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Director
The system has always been extraordinarily responsive. I can’t think of anything that Shift Admin is...
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Director
The system is part of our long-term plans. There has been some interest in unifying scheduling onto...
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Director
We have a good rate with Shift Admin, and I haven’t noticed any a la carte instrumentalization.
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Director
The implementation of the system was seamless. The platform is web based, so we didn’t end up having...
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Director
I haven’t noticed or heard of anyone feeling as though the system should be doing things that it...
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Director
The vendor is adequate in terms of being proactive, but they aren’t outstanding. We get emails when...
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Director
I have recommended Shift Admin. The vendor has done a good job of focusing on the shift-work mentality....
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Analyst/Coordinator
Shift Admin could do a better job of letting us know that there are updates available for this...
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Director
Shift Admin is still involved with us. There is a setup that has to be done on their side that we...
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Director
Shift Admin Scheduling is high maintenance because of our providers and schedulers and the support...
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Director
Shift Admin Scheduling is scalable. We have hit a roadblock, but we have started looking at the...
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Director
Shift Admin is fantastic. They have been a really good partner, and they get along with our team....
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Director
Shift Admin puts out updates and enhancements. They usually let us know about those things before...
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Director
Shift Admin Scheduling is flexible and great, and the vendor does a lot of custom solutions. But...
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Physician
When it comes to scheduling and pulling reports, the system is pretty easy. It is very useful in...
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Physician
The product is designed to minimize the manual plating of schedules. I would like to see more...
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Physician
The vendor is trying to deliver new technology. Their attempt is good, but there is still potential...
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Director
I would give ShiftAdmin a high rating for supporting our integration goals. We don’t really use them...
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Director
I would give the overall quality of the system a high rating because it is an investment in...
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Director
The system is so simple to use. The people that have problems using it are either computer...
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Director
I haven’t really had a need for new technology. I would like integration with the EMR, but no one...
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Director
Shift Admin’s support has been very online based. There are no phone calls. I don’t think I am...
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Director
Shift Admin does not really come to me for service things unless I go to them first. Most things are...
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Director
Shift Admin has done very well with driving tangible outcomes. They gave us the support we needed to...
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Director
As long as Shift Admin continues to provide a quality product, I can’t see us wanting to change...
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Director
Shift Admin has been very good about keeping their promises. There are a couple of things here and...
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Director
Shift Admin does not charge us for every little thing. I am not aware of any charges beyond the...
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Director
I have not had recent experiences regarding learning the product, but when I did have to learn the...
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Director
The product works well and as promoted. Anytime we ask about an issue, Shift Admin is really good...
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Director
I don’t think I have ever talked with people beyond the first level of support, but I also have...
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Director
Overall, Shift Admin Scheduling has pretty intelligent software. It is very effective. I did some...
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VP/Other Executive
The initial training was great. When I had questions, I would get responses or phone calls pretty...
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VP/Other Executive
The solution works really well. It is great for me as someone who makes the schedule, and it is...
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VP/Other Executive
Our account manager answers my questions very promptly. I always get a quick response and a phone...
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Physician
I don’t know whether I would buy the product again. I would probably do more market research before...
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Physician
I wouldn’t know whether the vendor charges for every little thing. If they do, it is not obvious....
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Physician
There isn’t any ongoing training. We get initially trained on the system, and that is really it, and...
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Physician
I think the system is a good program for the end users. They find it pretty easy to switch shifts...
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VP/Other Executive
I don't think we have had overcharges, and the solution is not expensive. I have already recommended...
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Physician
We like Shift Admin’s people. They do a great job, and their program is great. They are very...
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Physician
The product’s ease of use depends on how savvy the users are. Older people can’t use the system very...
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Physician
The platform is kind of clunky. It is like a DOS platform instead of a user friendly Apple platform....
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Director
In terms of tangible outcomes, one of the biggest things was handling the shifts and the location...
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Director
ShiftAdmin is actually one of the best when it comes to keeping their promises. There is definitely...
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Director
Fortunately, we had been using the product for the actual physicians for a while before we added the...
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Director
When it comes to interoperability, ShiftAdmin has been actually one of the quickest to help with an...
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Director
On the design side, the one thing that we have wanted to improve is the website look. It sometimes...
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Director
The system meets all of our needs. Even with everything going on during the COVID-19 crisis, the...
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Manager
When we were first using the system, it attracted a lot of attention, and I met with a lot of...
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Manager
Overall, our experience as a department has been great. That is partially because of where we came...
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Manager
I am most impressed with the vendor’s tech support and customer service. The support people are very...
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Manager
It is kind of hard to remember everything about the implementation. Several years ago was when we...
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Manager
When it comes to the product working as promoted, we have a lot of people who we are trying to work...
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Manager
As far as interoperability goes, I don’t work so much on that end. We have a billing department that...
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Manager
Any areas of improvement are more or less under construction or consideration with ShiftAdmin....
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Manager
Overall, the vendor is pretty decent when it comes to delivering new technology. There are...
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Manager
The vendor’s support is excellent. I would give the support people a 10 out of 9 if I could....
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Manager
I am not sure who is a part of the vendor’s executive team. I believe I know one individual who is...
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Manager
The vendor keeps their promises in the long run. Through COVID-19, they have kept up their same...
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Manager
The vendor has a high-quality algorithm for generating schedules. That has changed our operations...
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Manager
We reviewed another platform a couple of years ago, and it didn't meet our needs as well as Shift...
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Director
I would recommend the system to a friend or peer. ShiftAdmin’s customer service is excellent in...
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Director
We have a unique schedule because of different programs in our facility; there are a lot of...
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Manager
We were using a different scheduling calendar before Shift Admin Scheduling, and it was a nightmare...
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Manager
The system doesn’t allow me to filter doctors’ requests for days off. If a doctor wants a day off,...
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Manager
I worked very closely with the vendor in the beginning. They trained me on how to use the solution,...
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Manager
The vendor has a good training tutorial. When new providers come on, I don’t have to teach them how...
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Manager
The vendor created rules for us based on our needs, and they did that relatively easily. The...
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Manager
I would like to see the vendor develop a mobile platform so that people can access the solution from...
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Manager
We use Shift Admin Scheduling for our EDs. We have had to make some real-time adjustments to...
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Manager
The vendor is extremely accessible and timely in their responses. We have had issues that have come...
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Manager
All the integrations and implementations have been seamless. We have brought a variety of different...
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Manager
I would 100% buy Shift Admin Scheduling again. The vendor is very accommodating and doesn't...
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Physician
I would buy the product again if that were my decision to make. I don't think the vendor...
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Physician
The system isn't integrated with any other software. One department is the only place that uses it...
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Physician
The system is an online web interface; it is not software that I download. I don't do any upgrades....
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Physician
I would recommend ShiftAdmin to anyone who asks. We have a pretty difficult schedule with a lot of...
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Physician
I can't say that I have really worked with the vendor during COVID-19. The program has worked fine...
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Director
The vendor has been very clear about not charging for every little thing.
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Director
The vendor's ongoing training has been great. I would definitely give them a high rating for training....
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Director
The system does exactly what we ask it to, and any challenges I have had with it have more to do...
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Director
The system is rather specific. We can limit requests for schedules only at the shift level, but...
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Physician
ShiftAdmin realizes that each client is a little bit different, and they really go out of their way...
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Director
I haven't had to reach out to the vendor directly for support during the COVID-19 crisis, but every...
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VP/Other Executive
Our experience with Shift Admin has been very good. We have been using the product for years. It is...
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VP/Other Executive
Shift Admin charges per user, and that is straightforward. We know what the pricing is going to be;...
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VP/Other Executive
The system performs a fairly basic function. It creates a schedule for us. The outcome is a usable...
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VP/Other Executive
We like the system very much. We have been using it for a long time. It definitely satisfies our...
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