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Shift Admin Scheduling
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Analyst/Coordinator

We have been with QGenda for a while, and before going to that program, we were doing everything...

Aug 2021
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Analyst/Coordinator

So far, QGenda has totally understood every question that I have asked them. They have been able to...

Aug 2021
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Analyst/Coordinator

Every now and again, the software can be a little cumbersome. It is so much better than what we had....

Aug 2021
||
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Analyst/Coordinator

At one point during an upgrade, things got jumbled, so I had to find certain options again. But...

Aug 2021
||
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Analyst/Coordinator

I have to tweak things every once in a while, but the product is pretty good. Once I learned how to...

Aug 2021
||
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Analyst/Coordinator

The product has been good. It works well for us. For anything that I have questions about, I just...

Aug 2021
||
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Analyst/Coordinator

I have had great responses with the support. I have always been able to get ahold of somebody and...

Aug 2021
||
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Analyst/Coordinator

I remember watching the training videos when we first starting using the product, and I felt like...

Aug 2021
||
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Physician

There have been no major issues with QGenda’s acquisition of Shift Admin. The rollout was a little...

Jul 2021
||
(0)
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Physician

QGenda has not reached out to me directly about their road map. Over the years, Shift Admin and I...

Jul 2021
||
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Physician

So far, there are no issues with the vendor. They are as responsive as they have always been. One...

Jul 2021
||
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Physician

Shift Admin Scheduling’s mobile functionality was rolled out right in the middle of the pandemic. I...

Jul 2021
||
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Physician

Over the years, Shift Admin and I had talked about cumulative data being part of their algorithm. So...

Jul 2021
||
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Physician

Sometimes when the vendor releases an enhancement, I don’t always know it has happened. One time I...

Jul 2021
||
(0)
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Physician

Shift Admin Scheduling is top notch at helping us drive outcomes. The vendor is great at delivering...

Jul 2021
||
(0)
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Physician

We have had a few complications with the system. Some of our users have had trouble with it. We...

Jul 2021
||
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Physician

I don't know whether the vendor has any external testers. So when someone tells me that the solution...

Jul 2021
||
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Physician

I haven't had any training in several years. The vendor doesn’t provide any online training that I...

Jul 2021
||
(0)
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Physician

I don’t believe Shift Admin Scheduling pushes out any analytics. But there is a wealth of things...

Jul 2021
||
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Physician

It would have been much more helpful if we had been given a real-time demonstration of how to use...

Jul 2021
||
(0)
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Physician

The system works well and does what it is supposed to.

Jul 2021
||
(0)
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Manager

We would like to be able to have the reports look different. For our world, the reports are fine....

Jun 2021
||
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Manager

We have been happy with Shift Admin Scheduling. It has served us very well for years. The interface...

Jun 2021
||
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Manager

We haven't dealt with the new QGenda staff. We had a relationship with the old Shift Admin owners,...

Jun 2021
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Manager

QGenda created a mobile app, which is helpful. We haven't necessarily dealt with the app, but the...

Jun 2021
||
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Manager

QGenda promised that the system could integrate with our clinical communications devices, but QGenda...

Jun 2021
||
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Manager

Shift Admin Scheduling is confusing in terms of the ease of use with identifying certain services...

Jun 2021
||
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Manager

QGenda doesn't keep their promises. It is always a challenge to get the keys that we need in order...

Jun 2021
||
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CMIO

We don't ask much of the system. It helps us track and visualize the on-call schedule, and that is a...

May 2021
||
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Analyst/Coordinator

I like the ease of adding new people to the system and changing schedules. It is easy to find what...

Apr 2021
||
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Analyst/Coordinator

Anytime I have had a question about something or have sent a service email, I have gotten an...

Apr 2021
||
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Analyst/Coordinator

I didn’t really have much training on the system; it was handed to me by another person. It would...

Apr 2021
||
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Analyst/Coordinator

There are some things in this system that I am not crazy about, but it does work. Some of the things...

Apr 2021
||
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Analyst/Coordinator

A year from now, I see my satisfaction remaining the same. I don’t expect the system to not work for...

Apr 2021
||
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Analyst/Coordinator

Since our initial implementation of Shift Admin Scheduling, we have had a QGenda representative who...

Apr 2021
||
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Analyst/Coordinator

As we got acclimated to the system, we started doing our own training for our end users. The vendor...

Apr 2021
||
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Analyst/Coordinator

QGenda's support team members are great. We usually get answers from them immediately. The vendor's...

Apr 2021
||
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Analyst/Coordinator

I knew that QGenda's process for getting customizations would be different than what I was used to....

Apr 2021
||
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Analyst/Coordinator

The biggest reason that we decided to go with Shift Admin Scheduling was that QGenda had a better...

Apr 2021
||
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Analyst/Coordinator

As far as the system's reporting goes, there are some features that we would like the vendor to add....

Apr 2021
||
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Analyst/Coordinator

Our end users love the solution's mobile functionality. They like that they can download things on...

Apr 2021
||
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Analyst/Coordinator

We were able to cut down a lot of time by using this system. Shift Admin Scheduling takes notes on...

Apr 2021
||
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Analyst/Coordinator

QGenda gave us a good rate when we first got their product. Shift Admin Scheduling is cheaper than...

Apr 2021
||
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Manager

The support specialists from QGenda always resolve tickets within 24 hours easily. If the...

Apr 2021
||
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Manager

Shift Admin Scheduling's interface is pretty. I like the calendar view. I see the whole month's...

Apr 2021
||
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Manager

I don't use the mobile app because I can't get the hang of it. It isn't as good as the website. I...

Apr 2021
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(0)
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Manager

I use Shift Admin Scheduling's reporting quite frequently. I am able to run the report for...

Apr 2021
||
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Manager

I don't think that the version that we are on right now is as effective as the last version. One of...

Apr 2021
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Manager

When I need help and make a phone call, the vendor's support people teach me how to do something or...

Apr 2021
||
(0)
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Manager

I have gotten zero complaints about Shift Admin Scheduling. I have never had any physician try to...

Apr 2021
||
(0)
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Analyst/Coordinator

In the system's current format, Shift Admin Scheduling is part of our long-term plans. If something...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor has kept all of their promises. Whenever I have needed them, they have been there....

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor avoids nickel-and-diming. They look at what we have been scheduling and use that to...

Mar 2021
||
(0)
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Analyst/Coordinator

Our providers all value their schedules. The easier schedules are to read and understand, the...

Mar 2021
||
(0)
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Manager

Shift Admin Scheduling has been great. I have been using it for many years, and it is pretty...

Mar 2021
||
(0)
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Manager

QGenda's customer service has always been great. The vendor takes good care of us. I assume that the...

Mar 2021
||
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Manager

Shift Admin Scheduling is all web-based. We don't have to worry about the solution because we don't...

Mar 2021
||
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Manager

QGenda avoids nickel-and-diming us. We get charged at the beginning of the year, and that is it. I...

Mar 2021
||
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Manager

We have been able to talk to QGenda's executives. They are always great. They solve our problems...

Mar 2021
||
(0)
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Physician

The product works as promoted. The vendor's support has been pretty good. I am sure that some things...

Mar 2021
||
(0)
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Analyst/Coordinator

QGenda is great to work with. They may be pushy sometimes, but that is to be expected. They have a...

Feb 2021
||
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Analyst/Coordinator

There are some gaps we are trying to fill with a couple of our departments and QGenda. The CEO is on...

Feb 2021
||
(0)
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Director

The vendor was very good and responsive when we were doing the implementation. We had a couple of...

Jan 2021
||
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Director

We really don’t call the Shift Admin support team, but the few interactions I have had with the team...

Jan 2021
||
(0)
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Director

When we reached out to the vendor for staffing, they really listened to what our model was going to...

Jan 2021
||
(0)
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Director

One outcome with the solution is that we have the right people filling in the right shifts at the...

Jan 2021
||
(0)
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Physician

With the pandemic, we had to cut back some of our hours, but the schedule was already made. We were...

Jan 2021
||
(0)
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Physician

If we are on Google, Android, or Apple products, we can subscribe to our schedule, which will...

Jan 2021
||
(0)
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Analyst/Coordinator

We love Shift Admin’s responsiveness and willingness to help. Sometimes things that should be sort...

Jan 2021
||
(0)
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Analyst/Coordinator

If we have something that we would like to have Shift Admin edit that is not working quite right for...

Jan 2021
||
(0)
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Analyst/Coordinator

Shift Admin is extremely flexible. If we have a new facility that needs to get on board, they will...

Jan 2021
||
(0)
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Analyst/Coordinator

Shift Admin Scheduling gives people visibility. The vendor has a public link, so anybody can go out...

Jan 2021
||
(0)
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Analyst/Coordinator

Shift Admin developed a call schedule based on COVID-19 needs, so they have supported us well. We...

Jan 2021
||
(0)
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Analyst/Coordinator

Our current users haven’t had any complaints about Shift Admin. In fact, anytime we want to talk to...

Jan 2021
||
(0)
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Analyst/Coordinator

We have a standard implementation form that we use that was provided by Shift Admin. We have tweaked...

Jan 2021
||
(0)
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Analyst/Coordinator

I help with the IT support for Shift Admin Scheduling, and I have very little work that I have to do...

Jan 2021
||
(0)
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Analyst/Coordinator

Shift Admin will be there for us if we need them, and they will be very prompt. We haven’t been...

Jan 2021
||
(0)
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Physician

Shift Admin redid their website recently, and I think I preferred the old one. The new website might...

Jan 2021
||
(0)
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Analyst/Coordinator

Our virtual care center has quite a few different departments. The care center uses the APIs from...

Jan 2021
||
(0)
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Physician

I am happy with Shift Admin. I use their software for scheduling. I find it to be very user...

Jan 2021
||
(0)
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Physician

I work with Shift Admin from a support standpoint. If I need to have a change in the shifts that we...

Jan 2021
||
(0)
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Analyst/Coordinator

I know that Shift Admin's solution isn't cheap, but the vendor structures the cost in a way that we...

Jan 2021
||
(0)
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Analyst/Coordinator

I definitely see Shift Admin as a partner. The phone and email support is very quick. There is also...

Jan 2021
||
(0)
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Analyst/Coordinator

We rarely have any issues with Shift Admin. If we have a specific request, they are always quick to...

Jan 2021
||
(0)
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Analyst/Coordinator

There is always going to be an older person out there who doesn’t fully understand the technology....

Jan 2021
||
(0)
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Director

When I need custom things to be built or custom stats to be available, I will call, and Shift Admin...

Dec 2020
||
(0)
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Director

I have a lot of positive things to say about Shift Admin in terms of COVID-19. We have been using...

Dec 2020
||
(0)
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Director

If the hospital hadn't let me get the Shift Admin system, I would have paid for it out of pocket....

Dec 2020
||
(0)
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Director

Our end users find the system to be very easy to use. It is completely intuitive. The vendor does...

Dec 2020
||
(0)
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Director

The support that we get from Shift Admin is the best part of using the product. Shift Admin is...

Dec 2020
||
(0)
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Physician

There was one particular feature I was struggling with; Shift Admin changed something in their...

Dec 2020
||
(0)
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Physician

We had an instance where there was a bug in the system. The vendor told me I was doing something...

Dec 2020
||
(0)
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Physician

Because the rules were flexible, we didn’t have to do so much manual scheduling. That freed up the...

Dec 2020
||
(0)
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Physician

People have really liked the solution. There has been a bit of frustration with learning how to use...

Dec 2020
||
(0)
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Physician

Our experience has been largely good. It has been as good as it can be. It is awfully complicated to...

Dec 2020
||
(0)
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Physician

I have loved my experience. I don’t really see that much improvement is needed. The vendor was...

Dec 2020
||
(0)
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CMIO

I would give the vendor high remarks for their implementation services. We haven't had to use the...

Dec 2020
||
(0)
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CMIO

The system is excellent in terms of ease of use. The software is complex, and that is good. That is...

Dec 2020
||
(0)
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CMIO

The ongoing support is excellent. The support is mostly through email, and the support people...

Dec 2020
||
(0)
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CMIO

The product is expensive, but the product is worth the price. There is a yearly fee, and the vendor...

Dec 2020
||
(0)
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CMIO

The product is at least the best for emergency medicine. I suspect that there might be other great...

Dec 2020
||
(0)
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CMIO

The mobile platform was the vendor's biggest limiting factor. They didn't have that feature. The...

Dec 2020
||
(0)
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CMIO

There wasn't support from the vendor during COVID-19, but I didn't need support, and I didn't reach...

Dec 2020
||
(0)
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Physician

Shift Admin charges per user. I like Shift Admin, but there was a bit of miscommunication between...

Nov 2020
||
(0)
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Physician

The system is a little clunky, and it doesn't integrate with anything. It doesn't integrate with a...

Nov 2020
||
(0)
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Manager

We were doing our scheduling by hand before we got Shift Admin Scheduling. Then we evolved and...

Nov 2020
||
(0)
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Manager

During COVID-19, we saw a need for adding a schedule. The vendor helped us create some schedules...

Nov 2020
||
(0)
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Manager

I am old school, and one thing I don't like about the solution is that there isn't a manual that I...

Nov 2020
||
(0)
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Manager

The vendor gave us training sessions when we started using the system, but my problem was that I...

Nov 2020
||
(0)
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Analyst/Coordinator

Shift Admin is willing to help us when we have something that we want fixed or improved. They are...

Nov 2020
||
(0)
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Analyst/Coordinator

I am not sure whether Shift Admin charges for every little thing, but I do know that if we have a...

Nov 2020
||
(0)
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Analyst/Coordinator

We just went through an upgrade, so things looked a little different for the upgrade, but Shift...

Nov 2020
||
(0)
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Analyst/Coordinator

There are a couple of features and modifications that I would like to see with Shift Admin...

Nov 2020
||
(0)
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Physician

When we were setting everything up, the vendor was very responsive. They helped me generate...

Nov 2020
||
(0)
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Manager

I have never used any other scheduling system, but I find Shift Admin Scheduling to be very easy to...

Nov 2020
||
(0)
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VP/Other Executive

We have a good relationship with Shift Admin. I can tell them my wish-list items that I would like...

Nov 2020
||
(0)
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VP/Other Executive

Shift Admin Scheduling works as advertised, and that is what people are looking for. The recent...

Nov 2020
||
(0)
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VP/Other Executive

Shift Admin Scheduling has a functionality that allows us to upload the medical license of each...

Nov 2020
||
(0)
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Manager

I don't know whether Shift Admin is in our long-term plans. That would probably be more of a...

Nov 2020
||
(0)
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Manager

I would give the training from Shift Admin a low score. They just have a bunch of videos that we go...

Nov 2020
||
(0)
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Manager

I don't really deal much with the integration, but I know that we are working with Shift Admin right...

Nov 2020
||
(0)
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Manager

I don't think I have seen anything new from Shift Admin in regard to technology. They have changed...

Nov 2020
||
(0)
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Physician

When COVID-19 hit, I had to basically completely redo the entire schedule. Shift Admin was very...

Nov 2020
||
(0)
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Physician

When we were first getting everything set up and figuring out how to get things to work for us, we...

Nov 2020
||
(0)
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Physician

The vendor made a generic link for the whole hospital where we can go and pick what we want to see,...

Nov 2020
||
(0)
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Physician

The solution works pretty well for our department. There is one thing that could be improved. If I...

Nov 2020
||
(0)
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Physician

This solution is light-years better than the solution we were using before. I like this product for...

Nov 2020
||
(0)
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Physician

When I am generating the schedule, we work on two-week blocks, but the program is set to work by...

Nov 2020
||
(0)
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Manager

Shift Admin doesn’t really do any ongoing training after we are up and running. I am sure that they...

Nov 2020
||
(0)
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Manager

Shift Admin upgrades their software as needed. I haven’t really needed any additional technology or...

Nov 2020
||
(0)
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Manager

Shift Admin Scheduling is very easy to use, and all of our physicians really like it. It is a much...

Nov 2020
||
(0)
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Manager

Shift Admin’s customer service is exceptional. Anytime I have a question or am confused about...

Nov 2020
||
(0)
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Manager

Shift Admin didn't provide any kind of orientation for the last upgrade, but they didn't need to...

Nov 2020
||
(0)
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Manager

When we first started using the system, we were quite frustrated with it. We didn't quite understand...

Nov 2020
||
(0)
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Manager

Some of the new features that Shift Admin rolled out have been extremely useful. I like the new app...

Nov 2020
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Manager

Shift Admin's support is outstanding. I would rate the support high. I often use the tech support...

Nov 2020
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(0)
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Manager

We haven’t been live on Shift Admin Scheduling for very long, but so far, the vendor has been very...

Nov 2020
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Manager

We feel lucky that we got the quality of implementation that we did with Shift Admin. They did a...

Nov 2020
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Manager

Shift Admin Scheduling overall definitely meets and exceeds our expectations. I have had a scheduler...

Nov 2020
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Manager

I did not have initial training. We were already using the product when I came on board in my...

Nov 2020
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Manager

The thing I appreciate the most from Shift Admin is the system's ease of use, and my second favorite...

Nov 2020
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Analyst/Coordinator

Shift Admin hasn't offered us any additional support regarding COVID-19. We haven’t really needed...

Nov 2020
||
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Analyst/Coordinator

I would give the vendor a pretty high score for their implementation services just because of their...

Nov 2020
||
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Analyst/Coordinator

I would give the vendor a pretty high score in terms of us receiving our money’s worth, but our...

Nov 2020
||
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Director

We have been very happy with Shift Admin, and I have no desire to change. When we were initially...

Nov 2020
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Director

We put in a texts-based system for messaging, and one of the features the third-party vendor has is...

Nov 2020
||
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Manager

Shift Admin is always responsive via email or phone, or they have a chat functionality, and that is...

Nov 2020
||
(0)
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Manager

The system is all cloud based, and that is a huge plus. Finding a solution that helped us balance...

Nov 2020
||
(0)
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Manager

Any updates that come through are essentially in real time and can be hard to keep up with. If I had...

Nov 2020
||
(0)
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Manager

If we had our way, Shift Admin’s system would be our solution long term, but I know there are other...

Nov 2020
||
(0)
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Manager

We were several months into using Shift Admin’s services before we were able to actually pay for...

Nov 2020
||
(0)
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Manager

Shift Admin’s leaders have always been readily available and ready to go on call to help drive what...

Nov 2020
||
(0)
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Manager

There is an area that was in the original discussions that wouldn't have quite met expectations....

Nov 2020
||
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Manager

We have a lot of providers in leadership roles, and they have to actually track their hours as...

Nov 2020
||
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Manager

We have had a great experience working with Shift Admin. They have done a good job with getting...

Nov 2020
||
(0)
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Manager

There are a few things I wish the product would do, but other than those things, the product is...

Nov 2020
||
(0)
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Manager

Shift Admin Scheduling doesn’t integrate with anything else I am using. I know it integrates on the...

Nov 2020
||
(0)
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Analyst/Coordinator

We got lucky. I have talked to other people who are shopping, and one person recently told me that...

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor's fees have never changed. If we have users that are in the system and aren't working on...

Nov 2020
||
(0)
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Analyst/Coordinator

The system has never gone down. I don’t know how that happens because every system goes down. Our...

Nov 2020
||
(0)
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Analyst/Coordinator

Shift Admin’s executives are very involved. I get an email every now and then from people that I...

Nov 2020
||
(0)
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Analyst/Coordinator

The outcomes are that the physicians have been happy and their lives had been made easier with the...

Nov 2020
||
(0)
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Director

Shift Admin has made their system a bit better. Before, if we wanted a new rule, we would just send...

Nov 2020
||
(0)
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Director

Shift Admin redid their app. With the previous app I had on my iPhone, I could do everything from...

Nov 2020
||
(0)
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Director

I don’t really think the product requires a lot of ongoing training. Once users get used to the...

Nov 2020
||
(0)
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Director

The system has always been extraordinarily responsive. I can’t think of anything that Shift Admin is...

Nov 2020
||
(0)
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Director

The system is part of our long-term plans. There has been some interest in unifying scheduling onto...

Nov 2020
||
(0)
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Director

We have a good rate with Shift Admin, and I haven’t noticed any a la carte instrumentalization.

Nov 2020
||
(0)
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Director

The implementation of the system was seamless. The platform is web based, so we didn’t end up having...

Nov 2020
||
(0)
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Director

I haven’t noticed or heard of anyone feeling as though the system should be doing things that it...

Nov 2020
||
(0)
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Director

The vendor is adequate in terms of being proactive, but they aren’t outstanding. We get emails when...

Nov 2020
||
(0)
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Director

I have recommended Shift Admin. The vendor has done a good job of focusing on the shift-work mentality....

Nov 2020
||
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Analyst/Coordinator

Shift Admin could do a better job of letting us know that there are updates available for this...

Oct 2020
||
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