Shift Admin Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
We have Shift Admin Scheduling in case we have to bring people in. That is what I like about QGenda:...
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Relationship
I haven't seen any involvement from executives other than a message saying that the vendor merged or...
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Other Observations & Comments
I want some improvements from QGenda, and I think they could probably do those improvements because...
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Relationship
Shift Admin does what the vendor said it would do, and QGenda keeps making things better. We do not...
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Functionality and Upgrades
We have not heard any complaints from the physicians who make our schedules. If we have some reports...
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Implementation and Training
Shift Admin Scheduling is user friendly. Training new schedulers is easy. QGenda has a lot of...
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Sales and Contracting
One of the things that we would like QGenda to do is advance the system. They need to show us some...
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Service and Support
I like QGenda’s customer support team. We send them an email, and within minutes, we get a response...
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Functionality and Upgrades
We have had some problems getting Shift Admin Scheduling into some places because of some...
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Interfacing and Integration
Shift Admin Scheduling has been disappointing in terms of integration.
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Functionality and Upgrades
The product is pretty dang simple for an end user once it works, so end users like it. We wouldn't...
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Service and Support
QGenda does keep their promises, but they can take a long time. Before the vendor was part of...
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ROI / Cost (care and feeding)
QGenda is very good about working with us around costs, especially if we want to add something to...
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Service and Support
Shift Admin Scheduling is a very easy system for people to learn. QGenda’s customer support line is...
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Functionality and Upgrades
There are a lot of things that we want to add to the system, but those things just take a long time....
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Functionality and Upgrades
Some of the notes that I put in the system are a little difficult to find. It is also difficult to...
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ROI / Cost (care and feeding)
Adding low-level users to the system feels a little pricey because those users' schedules are not...
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Other Observations & Comments
When there have been changes to the system, such as version updates, I haven't had anyone reach out...
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Implementation and Training
When we started up, we had a great implementation team. Building the rules and getting everything in...
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Functionality and Upgrades
The product works well. We don't have any issues. With regard to shift trading, the software doesn't...
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Functionality and Upgrades
We have been happy with QGenda. Their pricing is fair and clear, and the tool is great for...
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Relationship
We can get ahold of the vendor when needed. They are very responsive and helpful. They inform us of...
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Interfacing and Integration
I can't integrate the product with our payroll solution. I can't export or import things.
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Other Observations & Comments
There were a couple of things in the system that weren't totally intuitive. Once we had those things...
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ROI / Cost (care and feeding)
The product has eliminated a lot of our pain points, such as manually scheduling people and doing...
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Implementation and Training
The product's implementation has been seamless and transparent. We have not even noticed the...
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Service and Support
Our new staff is provided an opportunity to participate in training from QGenda. The people who have...
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Technology
We are extremely pleased with QGenda. The product is bulletproof in the way we use it, and it has a...
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ROI / Cost (care and feeding)
We are fairly charged for the product. We are super satisfied with the amount of investment we have...
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Relationship
When QGenda bought Shift Admin Scheduling, we were a little worried that QGenda was going to either...
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Functionality and Upgrades
The product's design is very intuitive. It is very easy to move between screens and update things....
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Functionality and Upgrades
There is a bit of a learning curve for new users with the product. But overall, we are extremely...
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Service and Support
QGenda is very conscientious about letting us know whether things are going to be offline for any...
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Service and Support
The vendor is very direct and fast at getting back to us about our issues. We feel very good about...
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Functionality and Upgrades
We have seen several big, measurable outcomes from using the product. Our staff’s ability to make...
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Technology
We never have any issues with downtime or problems. QGenda gives plenty of significant notice if...
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Functionality and Upgrades
Shift Admin Scheduling works just like we want it to work. We are able to generate schedules. In...
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Relationship
Prior to the product being bought out by QGenda, we got a fairly instantaneous response to almost...
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Functionality and Upgrades
The system doesn’t take into account our previous schedules when creating a new schedule. I have...
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Functionality and Upgrades
Shift Admin Scheduling’s greatest strength is the fact that it does what it is supposed to do. It...
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Service and Support
The product got bought out by QGenda, and we have been with the vendor through the early stages of...
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ROI / Cost (care and feeding)
We use Shift Admin Scheduling to do our quarterly schedules for physicians. The system works so well...
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Service and Support
I am very happy with the vendor's support. I know that QGenda's people are always available when I...
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Functionality and Upgrades
I haven't had anyone complain or ask questions about the program. My people have been able to...
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ROI / Cost (care and feeding)
Before we started using the system, we did our schedules manually on an Excel spreadsheet. The...
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Sales and Contracting
There is no formal training, but any time I need help, QGenda is more than willing to help me out....
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Functionality and Upgrades
For our group, Shift Admin Scheduling is particularly hard because we have a very difficult schedule...
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Technology
I like that the product is all web based. The physicians can see their schedule any time they want...
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Functionality and Upgrades
Shift Admin Scheduling has a section called Quick Links, and we click on that piece to get into the...
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Functionality and Upgrades
Since QGenda’s merger with Shift Admin, I have struggled with inaccurate accounting. We are unable...
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Relationship
There are a couple of things that QGenda has not done, despite repeated requests, that would help us...
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Technology
QGenda cut fees too much and can't deliver. I would rather pay a percent more and get a different...
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Functionality and Upgrades
The system isn't quite as good as it was before the vendor was purchased, but it is still better...
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ROI / Cost (care and feeding)
The executives that I work with are great, but they aren't empowered to solve my problems in the...
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Relationship
I consistently recommend the vendor. The people who built the system did a great job. It does what I...
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Functionality and Upgrades
I am not able to get the QGenda schedule to sync with my calendar permanently. Every couple of...
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Functionality and Upgrades
There are settings that one of our doctors would like to apply to one of our four different...
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Functionality and Upgrades
There is not a good way of tracking, assigning, or accounting for holidays within the QGenda system....
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Service and Support
We have always been very happy with the support at QGenda. Whenever we have contacted them or...
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Functionality and Upgrades
Once a new scheduler gets to know the ins and outs of the QGenda system, it is very flexible. We are...
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Service and Support
In my opinion, the vendor's support has always been really impressive. Whenever we ask for...
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Functionality and Upgrades
The product's interface isn't very obvious or straightforward for people who haven't used it. I have...
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Future Outlook
Even if the vendor doesn't change the product at all, we will continue to be satisfied with it. When...
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Functionality and Upgrades
Our people don't have set or standard schedules, and we have a lot of shifts and rules related to...
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Implementation and Training
When we were rolling out the product, we called the vendor a lot, and they always answered. The...
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Relationship
QGenda isn't proactive. They don't call us back to see how things are going or what they could do...
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Service and Support
Anytime I reach out to QGenda, they are available. They are always very receptive and answer right...
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Functionality and Upgrades
Shift Admin Scheduling will not allow me to generate a schedule. It is set up so that it should...
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Functionality and Upgrades
I don't have access to a restricted part of the system without a Lawson ID, and I can't sign a...
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Functionality and Upgrades
I would tell people considering Shift Admin Scheduling that it is easy to work with. It is a good...
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Functionality and Upgrades
I love Shift Admin Scheduling. The system is a big improvement from the last scheduling program I...
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Service and Support
QGenda has great customer service. Any time I have a question, the vendor's support people are...
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Future Outlook
I think our satisfaction with Shift Admin Scheduling will remain high. From what I can see already,...
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Implementation and Training
QGenda definitely helped me all along the way during our implementation, but the vendor doesn't have...
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Other Observations & Comments
When I was researching scheduling programs, I found Shift Admin Scheduling through KLAS. I looked...
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Relationship
The previous owner of the company supported us very well. I have not had any upgrades or updates...
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Service and Support
Shift Admin Scheduling is extremely easy to use and update. QGenda has made a couple of things...
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Functionality and Upgrades
Shift Admin Scheduling is not that intuitive to use.
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Functionality and Upgrades
I hear complaints about the mobile version of Shift Admin Scheduling not being user friendly when it...
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Functionality and Upgrades
I used to let Shift Admin Scheduling automatically generate because I would put the rules in, but I...
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Functionality and Upgrades
When I go into Shift Admin Scheduling and put notes on a specific user's day, such as for a standing...
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Relationship
When the product belonged to Shift Admin before they were acquired, the vendor was phenomenal in...
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ROI / Cost (care and feeding)
We are an old mom-and-pop organization. We have gotten our act together over the last few years, and...
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Relationship
When I reached out to Shift Admin about an issue we were having in the past, they came back with a...
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Functionality and Upgrades
The product has some very generic rules that look across schedules, but those rules are not the...
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Service and Support
The vendor is very good about getting back to us in a timely manner. We can submit a ticket online,...
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Relationship
We signed up with Shift Admin, and when QGenda bought them, the acquisition took us by a little bit...
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ROI / Cost (care and feeding)
The vendor does allow us to do some customizations without extra bills.
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Implementation and Training
The initial training was phenomenal. We haven't had to have any new training since then.
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Functionality and Upgrades
I do the schedule in Shift Admin Scheduling manually because our schedule is nuanced. We are a big...
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Functionality and Upgrades
I like Shift Admin Scheduling. The product has been very reliable. There was only one time that...
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Relationship
My hope is that my satisfaction remains high a year from now, but I am cautious because of the...
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Service and Support
When we started the implementation of the system, it was great. We haven’t had a lot of new needs,...
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Implementation and Training
The vendor's training was good. The training for us is more behind the scenes, but the vendor has a...
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Service and Support
We have used the vendor for things outside of our scope. QGenda winds up rolling out things we ask...
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Relationship
If there is a technical question or issue, we can go to our vendor representative or get on the...
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ROI / Cost (care and feeding)
The system has cut down our payroll process by hours by giving us the ability to do exports. When...
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Functionality and Upgrades
I have not noticed any changes at all since QGenda took over. In general, we are very pleased with...
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Functionality and Upgrades
There are a few little tweaks I would like that would make the product easier for the schedulers....
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Service and Support
The vendor's support used to be phenomenal. We could call them on a Saturday afternoon, and they...
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Functionality and Upgrades
We love the scheduling of the system. A couple of our end users struggle with the system a little,...
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Functionality and Upgrades
I don’t know that we have had any new technology from the vendor lately, but the vendor meets our...
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Service and Support
The vendor is proactive. Whenever we have questions regarding billing, they are very proactive.
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Functionality and Upgrades
The vendor was very helpful in letting us know what they could do. Our schedules are good, and our...
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Functionality and Upgrades
Most of our time with the product has been extremely positive. Shift Admin Scheduling is superior to...
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Functionality and Upgrades
The only thing about the solution that the vendor needs to improve is its ability to switch shifts....
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Functionality and Upgrades
I have had no issues. The product is great. It is exactly as it was promised. I don't have any...
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Implementation and Training
The product’s upgrades have all been seamless. Every now and then, I have an information request or...
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Other Observations & Comments
With some features in the product, it is up to us to decide how to use them and whether to use them....
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Service and Support
The last time I needed the vendor’s help with something, it was resolved immediately.
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Functionality and Upgrades
The product had a relatively easy implementation. The ongoing functionality is excellent and stable....
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Implementation and Training
It took us a while to get people to buy in to the system, but once they started using it, everyone...
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Functionality and Upgrades
I really enjoy the product. It just gets a little frustrating when there is an upgrade. It always...
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Service and Support
When I contact the vendor, their responses are fantastic. They get back to me very quickly.
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Functionality and Upgrades
I wish that I could see specific details when editing each individual schedule. Then, I wouldn't...
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Relationship
I have recommended Shift Admin Scheduling to other institutions. A lot of my residents who have gone...
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ROI / Cost (care and feeding)
The only issue has been the rates going up. We are coming from a vendor that worked with us and...
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Relationship
We have only had one involvement with the individual that owned the system before it was sold. Since...
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Relationship
QGenda is pretty good. When we ask questions to streamline some of our problems, QGenda is willing...
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Functionality and Upgrades
One of the pain points is that when I am running some of the available time sheets, the system gives...
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Functionality and Upgrades
When we are running generations, it would be nice if we could run more than two generations at once....
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Interfacing and Integration
In terms of integration into our payroll or billing software, I haven't seen any moves on that...
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Functionality and Upgrades
We can't add facilities. I have to ask QGenda to add and remove facilities. That seems like it...
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Lessons Learned
We have to be very careful if we have rates integrated into the system because there is a cascading...
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Functionality and Upgrades
I have recommended QGenda. I have had better success with Shift Admin Scheduling than I have with...
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Future Outlook
I have high hopes that QGenda will actually start to make some significant changes. I assume that...
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Functionality and Upgrades
With one facility, Shift Admin Scheduling is great. With the multiple facilities that we staff and...
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Functionality and Upgrades
The automatic generation function is not human. It has a hard time helping me out with our...
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Service and Support
The customer service has been great. QGenda staff members are very kind people who can typically...
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Relationship
When we get ahold of the vendor executives, they are good. I expected to have a live person get back...
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Functionality and Upgrades
For people who are using spreadsheets and scheduling a 24-hour department or service, this system is...
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Functionality and Upgrades
When we implemented the system, we were not using it to its fullest capacity. I was manually...
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Service and Support
The vendor's support is great. However, QGenda's people sometimes take a little longer than we would...
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Functionality and Upgrades
There is a function that our providers have requested for Shift Admin Scheduling that the vendor...
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Functionality and Upgrades
I should be able to do just about everything in the system, but there are a few things that I still...
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Service and Support
QGenda is great. They have been responsive about getting things done anytime we have needed anything...
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Functionality and Upgrades
The product has become more robust over time, and using it is still really straightforward. The...
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ROI / Cost (care and feeding)
QGenda is great about not charging for every little thing. They charge us once a year and forget...
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Service and Support
QGenda’s customer support is top notch. We get responses back on emails within minutes; we never...
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Implementation and Training
When we first decided to go with QGenda, their team came to our office to do some one-on-one...
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Implementation and Training
The only reason I wouldn’t rate QGenda’s training even higher is that they don't reach out wanting...
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Functionality and Upgrades
We went from a horrible scheduling software to QGenda's system, so it is a breath of fresh air. I...
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Functionality and Upgrades
We have had a few hiccups with QGenda’s upgrades. An upgrade might be meant to benefit another major...
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Service and Support
I have reached out to QGenda’s support team several times since we have gone live, and they are...
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Functionality and Upgrades
We went from doing staffing on an Excel spreadsheet to using this product. I like the web-based...
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Functionality and Upgrades
One drawback my staff and I would agree on is that the app is not great. It is great for some basic...
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Implementation and Training
Shift Admin Scheduling was a new product and a new process for us. Unfortunately, we started during...
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Future Outlook
I would not actively recommend that we use any vendor other than QGenda. I would not want to learn...
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Implementation and Training
The implementations from QGenda are extremely effective.
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Functionality and Upgrades
The interface is easy for me to use as the scheduler, but the interface is also extremely easy for...
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Functionality and Upgrades
The product works, and I have been happy with it, but I don't know whether the vendor is improving...
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Functionality and Upgrades
Our scheduling software has a lot of great functionalities. I can personalize it for my staff...
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Service and Support
Shift Admin Scheduling has been great. It gives us an integrated scheduling system between multiple...
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Service and Support
QGenda bought the solution in the last year or so. The product is still working the way that it did...
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Functionality and Upgrades
We haven't upgraded the product in years. A while ago, the vendor refurbished their website and...
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Interfacing and Integration
QGenda has made integrations harder than they used to be. They aren't as responsive as they used to...
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ROI / Cost (care and feeding)
I love Shift Admin Scheduling. I have been raving about it. Whenever I can, I tell people to use it...
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Service and Support
When I email QGenda, they get back to me even after hours. I have been impressed with QGenda from...
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Relationship
As QGenda has grown, they have been very thoughtful in trying to make sure that users are learning...
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Service and Support
I had executive involvement only when I first started. I don't need executive involvement currently....
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ROI / Cost (care and feeding)
I would tell someone looking at QGenda that the system has been the cornerstone of my practice over...
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