Shift Admin Scheduling
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

I love Shift Admin Scheduling. The system is a big improvement from the last scheduling program I...

May 2022
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Manager

QGenda has great customer service. Any time I have a question, the vendor's support people are...

May 2022
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Manager

I think our satisfaction with Shift Admin Scheduling will remain high. From what I can see already,...

May 2022
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Manager

QGenda definitely helped me all along the way during our implementation, but the vendor doesn't have...

May 2022
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Manager

When I was researching scheduling programs, I found Shift Admin Scheduling through KLAS. I looked...

May 2022
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Manager

The previous owner of the company supported us very well. I have not had any upgrades or updates...

May 2022
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(0)
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Manager

Shift Admin Scheduling is extremely easy to use and update. QGenda has made a couple of things...

May 2022
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Manager

Shift Admin Scheduling is not that intuitive to use.

May 2022
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Manager

I hear complaints about the mobile version of Shift Admin Scheduling not being user friendly when it...

May 2022
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Manager

I used to let Shift Admin Scheduling automatically generate because I would put the rules in, but I...

May 2022
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Manager

When I go into Shift Admin Scheduling and put notes on a specific user's day, such as for a standing...

May 2022
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Director

When the product belonged to Shift Admin before they were acquired, the vendor was phenomenal in...

May 2022
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Director

We are an old mom-and-pop organization. We have gotten our act together over the last few years, and...

May 2022
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Director

When I reached out to Shift Admin about an issue we were having in the past, they came back with a...

May 2022
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Director

The product has some very generic rules that look across schedules, but those rules are not the...

May 2022
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Director

The vendor is very good about getting back to us in a timely manner. We can submit a ticket online,...

May 2022
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Director

We signed up with Shift Admin, and when QGenda bought them, the acquisition took us by a little bit...

May 2022
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Director

The vendor does allow us to do some customizations without extra bills.

May 2022
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Director

The initial training was phenomenal. We haven't had to have any new training since then.

May 2022
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Physician

I do the schedule in Shift Admin Scheduling manually because our schedule is nuanced. We are a big...

May 2022
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Physician

I like Shift Admin Scheduling. The product has been very reliable. There was only one time that...

May 2022
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Manager

My hope is that my satisfaction remains high a year from now, but I am cautious because of the...

May 2022
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Manager

When we started the implementation of the system, it was great. We haven’t had a lot of new needs,...

May 2022
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Manager

The vendor's training was good. The training for us is more behind the scenes, but the vendor has a...

May 2022
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Manager

We have used the vendor for things outside of our scope. QGenda winds up rolling out things we ask...

May 2022
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Manager

If there is a technical question or issue, we can go to our vendor representative or get on the...

May 2022
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Manager

The system has cut down our payroll process by hours by giving us the ability to do exports. When...

May 2022
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Director

I have not noticed any changes at all since QGenda took over. In general, we are very pleased with...

Apr 2022
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Director

There are a few little tweaks I would like that would make the product easier for the schedulers....

Apr 2022
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Manager

The vendor's support used to be phenomenal. We could call them on a Saturday afternoon, and they...

Apr 2022
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Manager

We love the scheduling of the system. A couple of our end users struggle with the system a little,...

Apr 2022
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Manager

I don’t know that we have had any new technology from the vendor lately, but the vendor meets our...

Apr 2022
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Manager

The vendor is proactive. Whenever we have questions regarding billing, they are very proactive.

Apr 2022
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Manager

The vendor was very helpful in letting us know what they could do. Our schedules are good, and our...

Apr 2022
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Physician

Most of our time with the product has been extremely positive. Shift Admin Scheduling is superior to...

Apr 2022
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Physician

The only thing about the solution that the vendor needs to improve is its ability to switch shifts....

Apr 2022
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Manager

I have had no issues. The product is great. It is exactly as it was promised. I don't have any...

Apr 2022
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Manager

The product’s upgrades have all been seamless. Every now and then, I have an information request or...

Apr 2022
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Manager

With some features in the product, it is up to us to decide how to use them and whether to use them....

Apr 2022
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Manager

The last time I needed the vendor’s help with something, it was resolved immediately.

Apr 2022
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Manager

The product had a relatively easy implementation. The ongoing functionality is excellent and stable....

Apr 2022
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Manager

It took us a while to get people to buy in to the system, but once they started using it, everyone...

Apr 2022
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Director

I really enjoy the product. It just gets a little frustrating when there is an upgrade. It always...

Apr 2022
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Director

When I contact the vendor, their responses are fantastic. They get back to me very quickly.

Apr 2022
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Director

I wish that I could see specific details when editing each individual schedule. Then, I wouldn't...

Apr 2022
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Director

I have recommended Shift Admin Scheduling to other institutions. A lot of my residents who have gone...

Apr 2022
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Director

The only issue has been the rates going up. We are coming from a vendor that worked with us and...

Apr 2022
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Director

We have only had one involvement with the individual that owned the system before it was sold. Since...

Apr 2022
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Director

QGenda is pretty good. When we ask questions to streamline some of our problems, QGenda is willing...

Apr 2022
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Director

One of the pain points is that when I am running some of the available time sheets, the system gives...

Apr 2022
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Director

When we are running generations, it would be nice if we could run more than two generations at once....

Apr 2022
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Director

In terms of integration into our payroll or billing software, I haven't seen any moves on that...

Apr 2022
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Director

We can't add facilities. I have to ask QGenda to add and remove facilities. That seems like it...

Apr 2022
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Director

We have to be very careful if we have rates integrated into the system because there is a cascading...

Apr 2022
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Director

I have recommended QGenda. I have had better success with Shift Admin Scheduling than I have with...

Apr 2022
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Director

I have high hopes that QGenda will actually start to make some significant changes. I assume that...

Apr 2022
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Director

With one facility, Shift Admin Scheduling is great. With the multiple facilities that we staff and...

Apr 2022
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Director

The automatic generation function is not human. It has a hard time helping me out with our...

Apr 2022
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Director

The customer service has been great. QGenda staff members are very kind people who can typically...

Apr 2022
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Director

When we get ahold of the vendor executives, they are good. I expected to have a live person get back...

Apr 2022
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Director

For people who are using spreadsheets and scheduling a 24-hour department or service, this system is...

Apr 2022
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Director

When we implemented the system, we were not using it to its fullest capacity. I was manually...

Apr 2022
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Manager

The vendor's support is great. However, QGenda's people sometimes take a little longer than we would...

Mar 2022
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Manager

There is a function that our providers have requested for Shift Admin Scheduling that the vendor...

Mar 2022
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Manager

I should be able to do just about everything in the system, but there are a few things that I still...

Mar 2022
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Manager

QGenda is great. They have been responsive about getting things done anytime we have needed anything...

Mar 2022
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Manager

The product has become more robust over time, and using it is still really straightforward. The...

Mar 2022
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Manager

QGenda is great about not charging for every little thing. They charge us once a year and forget...

Mar 2022
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Manager

QGenda’s customer support is top notch. We get responses back on emails within minutes; we never...

Jan 2022
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Manager

When we first decided to go with QGenda, their team came to our office to do some one-on-one...

Jan 2022
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Manager

The only reason I wouldn’t rate QGenda’s training even higher is that they don't reach out wanting...

Jan 2022
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Manager

We went from a horrible scheduling software to QGenda's system, so it is a breath of fresh air. I...

Jan 2022
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Manager

We have had a few hiccups with QGenda’s upgrades. An upgrade might be meant to benefit another major...

Jan 2022
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Manager

I have reached out to QGenda’s support team several times since we have gone live, and they are...

Jan 2022
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Manager

We went from doing staffing on an Excel spreadsheet to using this product. I like the web-based...

Jan 2022
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Manager

One drawback my staff and I would agree on is that the app is not great. It is great for some basic...

Jan 2022
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Manager

Shift Admin Scheduling was a new product and a new process for us. Unfortunately, we started during...

Jan 2022
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Physician

I would not actively recommend that we use any vendor other than QGenda. I would not want to learn...

Jan 2022
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Physician

The implementations from QGenda are extremely effective.

Jan 2022
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Physician

The interface is easy for me to use as the scheduler, but the interface is also extremely easy for...

Jan 2022
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Physician

The product works, and I have been happy with it, but I don't know whether the vendor is improving...

Dec 2021
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Physician

Our scheduling software has a lot of great functionalities. I can personalize it for my staff...

Dec 2021
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Physician

Shift Admin Scheduling has been great. It gives us an integrated scheduling system between multiple...

Dec 2021
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Physician

QGenda bought the solution in the last year or so. The product is still working the way that it did...

Dec 2021
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Physician

We haven't upgraded the product in years. A while ago, the vendor refurbished their website and...

Dec 2021
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Physician

QGenda has made integrations harder than they used to be. They aren't as responsive as they used to...

Dec 2021
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VP/Other Executive

I love Shift Admin Scheduling. I have been raving about it. Whenever I can, I tell people to use it...

Dec 2021
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VP/Other Executive

When I email QGenda, they get back to me even after hours. I have been impressed with QGenda from...

Dec 2021
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VP/Other Executive

As QGenda has grown, they have been very thoughtful in trying to make sure that users are learning...

Dec 2021
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VP/Other Executive

I had executive involvement only when I first started. I don't need executive involvement currently....

Dec 2021
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VP/Other Executive

I would tell someone looking at QGenda that the system has been the cornerstone of my practice over...

Dec 2021
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VP/Other Executive

No one promised a certain turnaround time for an easy change. QGenda said it would take a certain...

Nov 2021
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VP/Other Executive

QGenda bought Shift Admin, and that was a very smart move. The product is really great for our...

Nov 2021
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VP/Other Executive

QGenda’s upgrades are pretty seamless. Shift Admin Scheduling really executes well and does what it...

Nov 2021
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VP/Other Executive

I have asked the vendor for a couple of things for a long time. When the product was sold, I asked...

Nov 2021
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VP/Other Executive

QGenda's people helped our people make changes and gave us unsatisfactory deadlines, but then they...

Nov 2021
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VP/Other Executive

Shift Admin Scheduling is a very intuitive, user-friendly solution for scheduling. I am hoping that...

Nov 2021
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VP/Other Executive

In the purest sense, the interoperability is fine with Shift Admin Scheduling. The system is not...

Nov 2021
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VP/Other Executive

Overall, the product is quite good. It is a staple, and we don't generally have surprises about the...

Nov 2021
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Manager

The vendor's executive involvement has been great. If the vendor can’t resolve our issue, they push...

Nov 2021
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Manager

I like the vendor's customer service. The vendor's support is a big thing. In the beginning, we were...

Nov 2021
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Manager

I wish I had gotten further instruction from the vendor on certain things like rules and requests....

Nov 2021
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Manager

The physicians like the system and find it to be very easy. It is used in different locations, and...

Nov 2021
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Manager

The vendor has been great. Some things that are in the works are taking a long time, but no vendor...

Nov 2021
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Analyst/Coordinator

We have been with QGenda for a while, and before going to that program, we were doing everything...

Aug 2021
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Analyst/Coordinator

So far, QGenda has totally understood every question that I have asked them. They have been able to...

Aug 2021
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Analyst/Coordinator

Every now and again, the software can be a little cumbersome. It is so much better than what we had....

Aug 2021
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Analyst/Coordinator

At one point during an upgrade, things got jumbled, so I had to find certain options again. But...

Aug 2021
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Analyst/Coordinator

I have to tweak things every once in a while, but the product is pretty good. Once I learned how to...

Aug 2021
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Analyst/Coordinator

The product has been good. It works well for us. For anything that I have questions about, I just...

Aug 2021
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Analyst/Coordinator

I have had great responses with the support. I have always been able to get ahold of somebody and...

Aug 2021
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Analyst/Coordinator

I remember watching the training videos when we first starting using the product, and I felt like...

Aug 2021
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Physician

There have been no major issues with QGenda’s acquisition of Shift Admin. The rollout was a little...

Jul 2021
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Physician

QGenda has not reached out to me directly about their road map. Over the years, Shift Admin and I...

Jul 2021
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Physician

So far, there are no issues with the vendor. They are as responsive as they have always been. One...

Jul 2021
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Physician

Shift Admin Scheduling’s mobile functionality was rolled out right in the middle of the pandemic. I...

Jul 2021
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Physician

Over the years, Shift Admin and I had talked about cumulative data being part of their algorithm. So...

Jul 2021
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Physician

Sometimes when the vendor releases an enhancement, I don’t always know it has happened. One time I...

Jul 2021
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Physician

Shift Admin Scheduling is top notch at helping us drive outcomes. The vendor is great at delivering...

Jul 2021
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Physician

We have had a few complications with the system. Some of our users have had trouble with it. We...

Jul 2021
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Physician

I don't know whether the vendor has any external testers. So when someone tells me that the solution...

Jul 2021
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Physician

I haven't had any training in several years. The vendor doesn’t provide any online training that I...

Jul 2021
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Physician

I don’t believe Shift Admin Scheduling pushes out any analytics. But there is a wealth of things...

Jul 2021
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Physician

It would have been much more helpful if we had been given a real-time demonstration of how to use...

Jul 2021
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Physician

The system works well and does what it is supposed to.

Jul 2021
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