Shift Admin Scheduling
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

QGenda’s customer support is top notch. We get responses back on emails within minutes; we never...

Jan 2022
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Manager

When we first decided to go with QGenda, their team came to our office to do some one-on-one...

Jan 2022
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Manager

The only reason I wouldn’t rate QGenda’s training even higher is that they don't reach out wanting...

Jan 2022
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Manager

We went from a horrible scheduling software to QGenda's system, so it is a breath of fresh air. I...

Jan 2022
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Manager

We have had a few hiccups with QGenda’s upgrades. An upgrade might be meant to benefit another major...

Jan 2022
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Manager

I have reached out to QGenda’s support team several times since we have gone live, and they are...

Jan 2022
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Manager

We went from doing staffing on an Excel spreadsheet to using this product. I like the web-based...

Jan 2022
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Manager

One drawback my staff and I would agree on is that the app is not great. It is great for some basic...

Jan 2022
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Manager

Shift Admin Scheduling was a new product and a new process for us. Unfortunately, we started during...

Jan 2022
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Physician

I would not actively recommend that we use any vendor other than QGenda. I would not want to learn...

Jan 2022
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Physician

The implementations from QGenda are extremely effective.

Jan 2022
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Physician

The interface is easy for me to use as the scheduler, but the interface is also extremely easy for...

Jan 2022
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Physician

The product works, and I have been happy with it, but I don't know whether the vendor is improving...

Dec 2021
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Physician

Our scheduling software has a lot of great functionalities. I can personalize it for my staff...

Dec 2021
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Physician

Shift Admin Scheduling has been great. It gives us an integrated scheduling system between multiple...

Dec 2021
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Physician

QGenda bought the solution in the last year or so. The product is still working the way that it did...

Dec 2021
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Physician

We haven't upgraded the product in years. A while ago, the vendor refurbished their website and...

Dec 2021
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Physician

QGenda has made integrations harder than they used to be. They aren't as responsive as they used to...

Dec 2021
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VP/Other Executive

I love Shift Admin Scheduling. I have been raving about it. Whenever I can, I tell people to use it...

Dec 2021
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VP/Other Executive

When I email QGenda, they get back to me even after hours. I have been impressed with QGenda from...

Dec 2021
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VP/Other Executive

As QGenda has grown, they have been very thoughtful in trying to make sure that users are learning...

Dec 2021
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VP/Other Executive

I had executive involvement only when I first started. I don't need executive involvement currently....

Dec 2021
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VP/Other Executive

I would tell someone looking at QGenda that the system has been the cornerstone of my practice over...

Dec 2021
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VP/Other Executive

No one promised a certain turnaround time for an easy change. QGenda said it would take a certain...

Nov 2021
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VP/Other Executive

QGenda bought Shift Admin, and that was a very smart move. The product is really great for our...

Nov 2021
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VP/Other Executive

QGenda’s upgrades are pretty seamless. Shift Admin Scheduling really executes well and does what it...

Nov 2021
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VP/Other Executive

I have asked the vendor for a couple of things for a long time. When the product was sold, I asked...

Nov 2021
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VP/Other Executive

QGenda's people helped our people make changes and gave us unsatisfactory deadlines, but then they...

Nov 2021
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VP/Other Executive

Shift Admin Scheduling is a very intuitive, user-friendly solution for scheduling. I am hoping that...

Nov 2021
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VP/Other Executive

In the purest sense, the interoperability is fine with Shift Admin Scheduling. The system is not...

Nov 2021
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VP/Other Executive

Overall, the product is quite good. It is a staple, and we don't generally have surprises about the...

Nov 2021
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Manager

The vendor's executive involvement has been great. If the vendor can’t resolve our issue, they push...

Nov 2021
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Manager

I like the vendor's customer service. The vendor's support is a big thing. In the beginning, we were...

Nov 2021
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Manager

I wish I had gotten further instruction from the vendor on certain things like rules and requests....

Nov 2021
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Manager

The physicians like the system and find it to be very easy. It is used in different locations, and...

Nov 2021
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Manager

The vendor has been great. Some things that are in the works are taking a long time, but no vendor...

Nov 2021
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Analyst/Coordinator

We have been with QGenda for a while, and before going to that program, we were doing everything...

Aug 2021
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Analyst/Coordinator

So far, QGenda has totally understood every question that I have asked them. They have been able to...

Aug 2021
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Analyst/Coordinator

Every now and again, the software can be a little cumbersome. It is so much better than what we had....

Aug 2021
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Analyst/Coordinator

At one point during an upgrade, things got jumbled, so I had to find certain options again. But...

Aug 2021
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Analyst/Coordinator

I have to tweak things every once in a while, but the product is pretty good. Once I learned how to...

Aug 2021
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Analyst/Coordinator

The product has been good. It works well for us. For anything that I have questions about, I just...

Aug 2021
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Analyst/Coordinator

I have had great responses with the support. I have always been able to get ahold of somebody and...

Aug 2021
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Analyst/Coordinator

I remember watching the training videos when we first starting using the product, and I felt like...

Aug 2021
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Physician

There have been no major issues with QGenda’s acquisition of Shift Admin. The rollout was a little...

Jul 2021
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Physician

QGenda has not reached out to me directly about their road map. Over the years, Shift Admin and I...

Jul 2021
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Physician

So far, there are no issues with the vendor. They are as responsive as they have always been. One...

Jul 2021
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Physician

Shift Admin Scheduling’s mobile functionality was rolled out right in the middle of the pandemic. I...

Jul 2021
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Physician

Over the years, Shift Admin and I had talked about cumulative data being part of their algorithm. So...

Jul 2021
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Physician

Sometimes when the vendor releases an enhancement, I don’t always know it has happened. One time I...

Jul 2021
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Physician

Shift Admin Scheduling is top notch at helping us drive outcomes. The vendor is great at delivering...

Jul 2021
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Physician

We have had a few complications with the system. Some of our users have had trouble with it. We...

Jul 2021
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Physician

I don't know whether the vendor has any external testers. So when someone tells me that the solution...

Jul 2021
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Physician

I haven't had any training in several years. The vendor doesn’t provide any online training that I...

Jul 2021
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Physician

I don’t believe Shift Admin Scheduling pushes out any analytics. But there is a wealth of things...

Jul 2021
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Physician

It would have been much more helpful if we had been given a real-time demonstration of how to use...

Jul 2021
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Physician

The system works well and does what it is supposed to.

Jul 2021
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Manager

We would like to be able to have the reports look different. For our world, the reports are fine....

Jun 2021
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Manager

We have been happy with Shift Admin Scheduling. It has served us very well for years. The interface...

Jun 2021
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Manager

We haven't dealt with the new QGenda staff. We had a relationship with the old Shift Admin owners,...

Jun 2021
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Manager

QGenda created a mobile app, which is helpful. We haven't necessarily dealt with the app, but the...

Jun 2021
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Manager

QGenda promised that the system could integrate with our clinical communications devices, but QGenda...

Jun 2021
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Manager

Shift Admin Scheduling is confusing in terms of the ease of use with identifying certain services...

Jun 2021
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Manager

QGenda doesn't keep their promises. It is always a challenge to get the keys that we need in order...

Jun 2021
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CMIO

We don't ask much of the system. It helps us track and visualize the on-call schedule, and that is a...

May 2021
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Analyst/Coordinator

I like the ease of adding new people to the system and changing schedules. It is easy to find what...

Apr 2021
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Analyst/Coordinator

Anytime I have had a question about something or have sent a service email, I have gotten an...

Apr 2021
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Analyst/Coordinator

I didn’t really have much training on the system; it was handed to me by another person. It would...

Apr 2021
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Analyst/Coordinator

There are some things in this system that I am not crazy about, but it does work. Some of the things...

Apr 2021
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Analyst/Coordinator

A year from now, I see my satisfaction remaining the same. I don’t expect the system to not work for...

Apr 2021
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Analyst/Coordinator

Since our initial implementation of Shift Admin Scheduling, we have had a QGenda representative who...

Apr 2021
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Analyst/Coordinator

As we got acclimated to the system, we started doing our own training for our end users. The vendor...

Apr 2021
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Analyst/Coordinator

QGenda's support team members are great. We usually get answers from them immediately. The vendor's...

Apr 2021
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Analyst/Coordinator

I knew that QGenda's process for getting customizations would be different than what I was used to....

Apr 2021
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Analyst/Coordinator

The biggest reason that we decided to go with Shift Admin Scheduling was that QGenda had a better...

Apr 2021
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Analyst/Coordinator

As far as the system's reporting goes, there are some features that we would like the vendor to add....

Apr 2021
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Analyst/Coordinator

Our end users love the solution's mobile functionality. They like that they can download things on...

Apr 2021
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Analyst/Coordinator

We were able to cut down a lot of time by using this system. Shift Admin Scheduling takes notes on...

Apr 2021
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Analyst/Coordinator

QGenda gave us a good rate when we first got their product. Shift Admin Scheduling is cheaper than...

Apr 2021
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Manager

The support specialists from QGenda always resolve tickets within 24 hours easily. If the...

Apr 2021
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Manager

Shift Admin Scheduling's interface is pretty. I like the calendar view. I see the whole month's...

Apr 2021
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Manager

I don't use the mobile app because I can't get the hang of it. It isn't as good as the website. I...

Apr 2021
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Manager

I use Shift Admin Scheduling's reporting quite frequently. I am able to run the report for...

Apr 2021
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Manager

I don't think that the version that we are on right now is as effective as the last version. One of...

Apr 2021
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Manager

When I need help and make a phone call, the vendor's support people teach me how to do something or...

Apr 2021
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Manager

I have gotten zero complaints about Shift Admin Scheduling. I have never had any physician try to...

Apr 2021
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Analyst/Coordinator

In the system's current format, Shift Admin Scheduling is part of our long-term plans. If something...

Mar 2021
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Analyst/Coordinator

The vendor has kept all of their promises. Whenever I have needed them, they have been there....

Mar 2021
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Analyst/Coordinator

The vendor avoids nickel-and-diming. They look at what we have been scheduling and use that to...

Mar 2021
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Analyst/Coordinator

Our providers all value their schedules. The easier schedules are to read and understand, the...

Mar 2021
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Manager

Shift Admin Scheduling has been great. I have been using it for many years, and it is pretty...

Mar 2021
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Manager

QGenda's customer service has always been great. The vendor takes good care of us. I assume that the...

Mar 2021
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Manager

Shift Admin Scheduling is all web-based. We don't have to worry about the solution because we don't...

Mar 2021
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Manager

QGenda avoids nickel-and-diming us. We get charged at the beginning of the year, and that is it. I...

Mar 2021
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Manager

We have been able to talk to QGenda's executives. They are always great. They solve our problems...

Mar 2021
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Physician

The product works as promoted. The vendor's support has been pretty good. I am sure that some things...

Mar 2021
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Analyst/Coordinator

QGenda is great to work with. They may be pushy sometimes, but that is to be expected. They have a...

Feb 2021
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Analyst/Coordinator

There are some gaps we are trying to fill with a couple of our departments and QGenda. The CEO is on...

Feb 2021
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