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Shift Admin Scheduling Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Implementation and Training
The vendor was very good and responsive when we were doing the implementation. We had a couple of...
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Director
Relationship
We really don’t call the Shift Admin support team, but the few interactions I have had with the team...
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Director
Functionality and Upgrades
When we reached out to the vendor for staffing, they really listened to what our model was going to...
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Director
Functionality and Upgrades
One outcome with the solution is that we have the right people filling in the right shifts at the...
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Physician
Service and Support
With the pandemic, we had to cut back some of our hours, but the schedule was already made. We were...
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Physician
Technology
If we are on Google, Android, or Apple products, we can subscribe to our schedule, which will...
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Analyst/Coordinator
Service and Support
We love Shift Admin’s responsiveness and willingness to help. Sometimes things that should be sort...
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Analyst/Coordinator
Service and Support
If we have something that we would like to have Shift Admin edit that is not working quite right for...
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Analyst/Coordinator
Service and Support
Shift Admin is extremely flexible. If we have a new facility that needs to get on board, they will...
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Analyst/Coordinator
Functionality and Upgrades
Shift Admin Scheduling gives people visibility. The vendor has a public link, so anybody can go out...
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Analyst/Coordinator
Service and Support
Shift Admin developed a call schedule based on COVID-19 needs, so they have supported us well. We...
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Analyst/Coordinator
Service and Support
Our current users haven’t had any complaints about Shift Admin. In fact, anytime we want to talk to...
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Analyst/Coordinator
Interfacing and Integration
We have a standard implementation form that we use that was provided by Shift Admin. We have tweaked...
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Analyst/Coordinator
Service and Support
I help with the IT support for Shift Admin Scheduling, and I have very little work that I have to do...
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Analyst/Coordinator
Service and Support
Shift Admin will be there for us if we need them, and they will be very prompt. We haven’t been...
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Physician
Other Observations & Comments
Shift Admin redid their website recently, and I think I preferred the old one. The new website might...
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Analyst/Coordinator
Functionality and Upgrades
Our virtual care center has quite a few different departments. The care center uses the APIs from...
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Physician
Functionality and Upgrades
I am happy with Shift Admin. I use their software for scheduling. I find it to be very user...
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Physician
Service and Support
I work with Shift Admin from a support standpoint. If I need to have a change in the shifts that we...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I know that Shift Admin's solution isn't cheap, but the vendor structures the cost in a way that we...
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Analyst/Coordinator
Service and Support
I definitely see Shift Admin as a partner. The phone and email support is very quick. There is also...
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Analyst/Coordinator
Service and Support
We rarely have any issues with Shift Admin. If we have a specific request, they are always quick to...
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Analyst/Coordinator
Functionality and Upgrades
There is always going to be an older person out there who doesn’t fully understand the technology....
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Director
Technology
When I need custom things to be built or custom stats to be available, I will call, and Shift Admin...
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Director
Service and Support
I have a lot of positive things to say about Shift Admin in terms of COVID-19. We have been using...
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Director
Functionality and Upgrades
If the hospital hadn't let me get the Shift Admin system, I would have paid for it out of pocket....
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Director
Functionality and Upgrades
Our end users find the system to be very easy to use. It is completely intuitive. The vendor does...
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Director
Service and Support
The support that we get from Shift Admin is the best part of using the product. Shift Admin is...
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Physician
Technology
There was one particular feature I was struggling with; Shift Admin changed something in their...
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Physician
Service and Support
We had an instance where there was a bug in the system. The vendor told me I was doing something...
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Physician
ROI / Cost (care and feeding)
Because the rules were flexible, we didn’t have to do so much manual scheduling. That freed up the...
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Physician
Functionality and Upgrades
People have really liked the solution. There has been a bit of frustration with learning how to use...
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Physician
Functionality and Upgrades
Our experience has been largely good. It has been as good as it can be. It is awfully complicated to...
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Physician
Service and Support
I have loved my experience. I don’t really see that much improvement is needed. The vendor was...
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CMIO
Implementation and Training
I would give the vendor high remarks for their implementation services. We haven't had to use the...
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CMIO
Functionality and Upgrades
The system is excellent in terms of ease of use. The software is complex, and that is good. That is...
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CMIO
Relationship
The ongoing support is excellent. The support is mostly through email, and the support people...
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CMIO
ROI / Cost (care and feeding)
The product is expensive, but the product is worth the price. There is a yearly fee, and the vendor...
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CMIO
Future Outlook
The product is at least the best for emergency medicine. I suspect that there might be other great...
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CMIO
ROI / Cost (care and feeding)
The mobile platform was the vendor's biggest limiting factor. They didn't have that feature. The...
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CMIO
Service and Support
There wasn't support from the vendor during COVID-19, but I didn't need support, and I didn't reach...
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Physician
Functionality and Upgrades
Shift Admin charges per user. I like Shift Admin, but there was a bit of miscommunication between...
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Physician
Interfacing and Integration
The system is a little clunky, and it doesn't integrate with anything. It doesn't integrate with a...
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Manager
Win/Loss - Why they were selected (by current clients)
We were doing our scheduling by hand before we got Shift Admin Scheduling. Then we evolved and...
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Manager
Functionality and Upgrades
During COVID-19, we saw a need for adding a schedule. The vendor helped us create some schedules...
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Manager
Implementation and Training
I am old school, and one thing I don't like about the solution is that there isn't a manual that I...
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Manager
Service and Support
The vendor gave us training sessions when we started using the system, but my problem was that I...
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Analyst/Coordinator
Service and Support
Shift Admin is willing to help us when we have something that we want fixed or improved. They are...
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Analyst/Coordinator
Other Observations & Comments
I am not sure whether Shift Admin charges for every little thing, but I do know that if we have a...
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Analyst/Coordinator
Service and Support
We just went through an upgrade, so things looked a little different for the upgrade, but Shift...
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Analyst/Coordinator
Functionality and Upgrades
There are a couple of features and modifications that I would like to see with Shift Admin...
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Physician
Service and Support
When we were setting everything up, the vendor was very responsive. They helped me generate...
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Manager
Functionality and Upgrades
I have never used any other scheduling system, but I find Shift Admin Scheduling to be very easy to...
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VP/Other Executive
Relationship
We have a good relationship with Shift Admin. I can tell them my wish-list items that I would like...
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VP/Other Executive
Functionality and Upgrades
Shift Admin Scheduling works as advertised, and that is what people are looking for. The recent...
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VP/Other Executive
Functionality and Upgrades
Shift Admin Scheduling has a functionality that allows us to upload the medical license of each...
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Manager
Other Observations & Comments
I don't know whether Shift Admin is in our long-term plans. That would probably be more of a...
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Manager
Implementation and Training
I would give the training from Shift Admin a low score. They just have a bunch of videos that we go...
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Manager
Interfacing and Integration
I don't really deal much with the integration, but I know that we are working with Shift Admin right...
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Manager
Functionality and Upgrades
I don't think I have seen anything new from Shift Admin in regard to technology. They have changed...
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Physician
Service and Support
When COVID-19 hit, I had to basically completely redo the entire schedule. Shift Admin was very...
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Physician
Relationship
When we were first getting everything set up and figuring out how to get things to work for us, we...
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Physician
Functionality and Upgrades
The vendor made a generic link for the whole hospital where we can go and pick what we want to see,...
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Physician
Functionality and Upgrades
The solution works pretty well for our department. There is one thing that could be improved. If I...
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Physician
Functionality and Upgrades
This solution is light-years better than the solution we were using before. I like this product for...
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Physician
Functionality and Upgrades
When I am generating the schedule, we work on two-week blocks, but the program is set to work by...
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Manager
Relationship
Shift Admin doesn’t really do any ongoing training after we are up and running. I am sure that they...
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Manager
Functionality and Upgrades
Shift Admin upgrades their software as needed. I haven’t really needed any additional technology or...
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Manager
Functionality and Upgrades
Shift Admin Scheduling is very easy to use, and all of our physicians really like it. It is a much...
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Manager
Service and Support
Shift Admin’s customer service is exceptional. Anytime I have a question or am confused about...
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Manager
Other Observations & Comments
Shift Admin didn't provide any kind of orientation for the last upgrade, but they didn't need to...
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Manager
Implementation and Training
When we first started using the system, we were quite frustrated with it. We didn't quite understand...
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Manager
Functionality and Upgrades
Some of the new features that Shift Admin rolled out have been extremely useful. I like the new app...
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Manager
Service and Support
Shift Admin's support is outstanding. I would rate the support high. I often use the tech support...
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Manager
Functionality and Upgrades
We haven’t been live on Shift Admin Scheduling for very long, but so far, the vendor has been very...
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Manager
Implementation and Training
We feel lucky that we got the quality of implementation that we did with Shift Admin. They did a...
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Manager
Functionality and Upgrades
Shift Admin Scheduling overall definitely meets and exceeds our expectations. I have had a scheduler...
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Manager
Implementation and Training
I did not have initial training. We were already using the product when I came on board in my...
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Manager
Functionality and Upgrades
The thing I appreciate the most from Shift Admin is the system's ease of use, and my second favorite...
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Analyst/Coordinator
Service and Support
Shift Admin hasn't offered us any additional support regarding COVID-19. We haven’t really needed...
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Analyst/Coordinator
Implementation and Training
I would give the vendor a pretty high score for their implementation services just because of their...
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Analyst/Coordinator
Other Observations & Comments
I would give the vendor a pretty high score in terms of us receiving our money’s worth, but our...
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Director
Functionality and Upgrades
We have been very happy with Shift Admin, and I have no desire to change. When we were initially...
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Director
Functionality and Upgrades
We put in a texts-based system for messaging, and one of the features the third-party vendor has is...
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Manager
Service and Support
Shift Admin is always responsive via email or phone, or they have a chat functionality, and that is...
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Manager
Functionality and Upgrades
The system is all cloud based, and that is a huge plus. Finding a solution that helped us balance...
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Manager
Service and Support
Any updates that come through are essentially in real time and can be hard to keep up with. If I had...
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Manager
Functionality and Upgrades
If we had our way, Shift Admin’s system would be our solution long term, but I know there are other...
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Manager
Relationship
We were several months into using Shift Admin’s services before we were able to actually pay for...
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Manager
Technology
Shift Admin’s leaders have always been readily available and ready to go on call to help drive what...
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Manager
Functionality and Upgrades
There is an area that was in the original discussions that wouldn't have quite met expectations....
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Manager
Functionality and Upgrades
We have a lot of providers in leadership roles, and they have to actually track their hours as...
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Manager
Implementation and Training
We have had a great experience working with Shift Admin. They have done a good job with getting...
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Manager
Technology
There are a few things I wish the product would do, but other than those things, the product is...
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Manager
Interfacing and Integration
Shift Admin Scheduling doesn’t integrate with anything else I am using. I know it integrates on the...
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
We got lucky. I have talked to other people who are shopping, and one person recently told me that...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor's fees have never changed. If we have users that are in the system and aren't working on...
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Analyst/Coordinator
Functionality and Upgrades
The system has never gone down. I don’t know how that happens because every system goes down. Our...
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Analyst/Coordinator
Relationship
Shift Admin’s executives are very involved. I get an email every now and then from people that I...
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Analyst/Coordinator
Functionality and Upgrades
The outcomes are that the physicians have been happy and their lives had been made easier with the...
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Director
Functionality and Upgrades
Shift Admin has made their system a bit better. Before, if we wanted a new rule, we would just send...
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Director
Functionality and Upgrades
Shift Admin redid their app. With the previous app I had on my iPhone, I could do everything from...
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Director
Lessons Learned
I don’t really think the product requires a lot of ongoing training. Once users get used to the...
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Director
Service and Support
The system has always been extraordinarily responsive. I can’t think of anything that Shift Admin is...
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Director
Future Outlook
The system is part of our long-term plans. There has been some interest in unifying scheduling onto...
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Director
ROI / Cost (care and feeding)
We have a good rate with Shift Admin, and I haven’t noticed any a la carte instrumentalization.
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Director
Implementation and Training
The implementation of the system was seamless. The platform is web based, so we didn’t end up having...
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Director
Functionality and Upgrades
I haven’t noticed or heard of anyone feeling as though the system should be doing things that it...
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Director
Other Observations & Comments
The vendor is adequate in terms of being proactive, but they aren’t outstanding. We get emails when...
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Director
Relationship
I have recommended Shift Admin. The vendor has done a good job of focusing on the shift-work mentality....
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Analyst/Coordinator
Technology
Shift Admin could do a better job of letting us know that there are updates available for this...
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Director
Other Observations & Comments
Shift Admin is still involved with us. There is a setup that has to be done on their side that we...
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Director
Functionality and Upgrades
Shift Admin Scheduling is high maintenance because of our providers and schedulers and the support...
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Director
Technology
Shift Admin Scheduling is scalable. We have hit a roadblock, but we have started looking at the...
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Director
Relationship
Shift Admin is fantastic. They have been a really good partner, and they get along with our team....
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Director
Service and Support
Shift Admin puts out updates and enhancements. They usually let us know about those things before...
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Director
Functionality and Upgrades
Shift Admin Scheduling is flexible and great, and the vendor does a lot of custom solutions. But...
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Physician
Functionality and Upgrades
When it comes to scheduling and pulling reports, the system is pretty easy. It is very useful in...
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Physician
Functionality and Upgrades
The product is designed to minimize the manual plating of schedules. I would like to see more...
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Physician
Other Observations & Comments
The vendor is trying to deliver new technology. Their attempt is good, but there is still potential...
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Director
Interfacing and Integration
I would give ShiftAdmin a high rating for supporting our integration goals. We don’t really use them...
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Director
Functionality and Upgrades
I would give the overall quality of the system a high rating because it is an investment in...
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Director
Functionality and Upgrades
The system is so simple to use. The people that have problems using it are either computer...
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Director
Other Observations & Comments
I haven’t really had a need for new technology. I would like integration with the EMR, but no one...
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Director
Service and Support
Shift Admin’s support has been very online based. There are no phone calls. I don’t think I am...
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Director
Service and Support
Shift Admin does not really come to me for service things unless I go to them first. Most things are...
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Director
ROI / Cost (care and feeding)
Shift Admin has done very well with driving tangible outcomes. They gave us the support we needed to...
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Director
Functionality and Upgrades
As long as Shift Admin continues to provide a quality product, I can’t see us wanting to change...
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Director
Service and Support
Shift Admin has been very good about keeping their promises. There are a couple of things here and...
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Director
ROI / Cost (care and feeding)
Shift Admin does not charge us for every little thing. I am not aware of any charges beyond the...
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Director
Functionality and Upgrades
I have not had recent experiences regarding learning the product, but when I did have to learn the...
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Director
Service and Support
The product works well and as promoted. Anytime we ask about an issue, Shift Admin is really good...
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Director
Other Observations & Comments
I don’t think I have ever talked with people beyond the first level of support, but I also have...
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Director
Functionality and Upgrades
Overall, Shift Admin Scheduling has pretty intelligent software. It is very effective. I did some...
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VP/Other Executive
Implementation and Training
The initial training was great. When I had questions, I would get responses or phone calls pretty...
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VP/Other Executive
Functionality and Upgrades
The solution works really well. It is great for me as someone who makes the schedule, and it is...
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VP/Other Executive
Relationship
Our account manager answers my questions very promptly. I always get a quick response and a phone...
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Physician
Other Observations & Comments
I don’t know whether I would buy the product again. I would probably do more market research before...
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Physician
ROI / Cost (care and feeding)
I wouldn’t know whether the vendor charges for every little thing. If they do, it is not obvious....
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Physician
Relationship
There isn’t any ongoing training. We get initially trained on the system, and that is really it, and...
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Physician
Functionality and Upgrades
I think the system is a good program for the end users. They find it pretty easy to switch shifts...
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VP/Other Executive
Functionality and Upgrades
I don't think we have had overcharges, and the solution is not expensive. I have already recommended...
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Physician
Service and Support
We like Shift Admin’s people. They do a great job, and their program is great. They are very...
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Physician
Other Observations & Comments
The product’s ease of use depends on how savvy the users are. Older people can’t use the system very...
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Physician
Technology
The platform is kind of clunky. It is like a DOS platform instead of a user friendly Apple platform....
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Director
Functionality and Upgrades
In terms of tangible outcomes, one of the biggest things was handling the shifts and the location...
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Director
ROI / Cost (care and feeding)
ShiftAdmin is actually one of the best when it comes to keeping their promises. There is definitely...
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Director
Service and Support
Fortunately, we had been using the product for the actual physicians for a while before we added the...
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Director
Interfacing and Integration
When it comes to interoperability, ShiftAdmin has been actually one of the quickest to help with an...
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Director
Functionality and Upgrades
On the design side, the one thing that we have wanted to improve is the website look. It sometimes...
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Director
Functionality and Upgrades
The system meets all of our needs. Even with everything going on during the COVID-19 crisis, the...
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Manager
ROI / Cost (care and feeding)
When we were first using the system, it attracted a lot of attention, and I met with a lot of...
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Manager
Functionality and Upgrades
Overall, our experience as a department has been great. That is partially because of where we came...
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Manager
Service and Support
I am most impressed with the vendor’s tech support and customer service. The support people are very...
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Manager
Implementation and Training
It is kind of hard to remember everything about the implementation. Several years ago was when we...
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Manager
Lessons Learned
When it comes to the product working as promoted, we have a lot of people who we are trying to work...
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Manager
Functionality and Upgrades
As far as interoperability goes, I don’t work so much on that end. We have a billing department that...
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Manager
Service and Support
Any areas of improvement are more or less under construction or consideration with ShiftAdmin....
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Manager
Sales and Contracting
Overall, the vendor is pretty decent when it comes to delivering new technology. There are...
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Manager
Service and Support
The vendor’s support is excellent. I would give the support people a 10 out of 9 if I could....
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Manager
Service and Support
I am not sure who is a part of the vendor’s executive team. I believe I know one individual who is...
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Manager
Service and Support
The vendor keeps their promises in the long run. Through COVID-19, they have kept up their same...
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Manager
Functionality and Upgrades
The vendor has a high-quality algorithm for generating schedules. That has changed our operations...
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Manager
ROI / Cost (care and feeding)
We reviewed another platform a couple of years ago, and it didn't meet our needs as well as Shift...
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Director
Service and Support
I would recommend the system to a friend or peer. ShiftAdmin’s customer service is excellent in...
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Director
Other Observations & Comments
We have a unique schedule because of different programs in our facility; there are a lot of...
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Manager
Functionality and Upgrades
We were using a different scheduling calendar before Shift Admin Scheduling, and it was a nightmare...
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Manager
Functionality and Upgrades
The system doesn’t allow me to filter doctors’ requests for days off. If a doctor wants a day off,...
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Manager
Service and Support
I worked very closely with the vendor in the beginning. They trained me on how to use the solution,...
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Manager
Implementation and Training
The vendor has a good training tutorial. When new providers come on, I don’t have to teach them how...
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Manager
Implementation and Training
The vendor created rules for us based on our needs, and they did that relatively easily. The...
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Manager
Technology
I would like to see the vendor develop a mobile platform so that people can access the solution from...
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Manager
Service and Support
We use Shift Admin Scheduling for our EDs. We have had to make some real-time adjustments to...
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Manager
Relationship
The vendor is extremely accessible and timely in their responses. We have had issues that have come...
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Manager
Interfacing and Integration
All the integrations and implementations have been seamless. We have brought a variety of different...
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Manager
ROI / Cost (care and feeding)
I would 100% buy Shift Admin Scheduling again. The vendor is very accommodating and doesn't...
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Physician
ROI / Cost (care and feeding)
I would buy the product again if that were my decision to make. I don't think the vendor...
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Physician
Other Observations & Comments
The system isn't integrated with any other software. One department is the only place that uses it...
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Physician
Functionality and Upgrades
The system is an online web interface; it is not software that I download. I don't do any upgrades....
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Physician
Functionality and Upgrades
I would recommend ShiftAdmin to anyone who asks. We have a pretty difficult schedule with a lot of...
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Physician
Relationship
I can't say that I have really worked with the vendor during COVID-19. The program has worked fine...
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Director
ROI / Cost (care and feeding)
The vendor has been very clear about not charging for every little thing.
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Director
Implementation and Training
The vendor's ongoing training has been great. I would definitely give them a high rating for training....
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Director
Functionality and Upgrades
The system does exactly what we ask it to, and any challenges I have had with it have more to do...
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Director
Functionality and Upgrades
The system is rather specific. We can limit requests for schedules only at the shift level, but...
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Physician
Service and Support
ShiftAdmin realizes that each client is a little bit different, and they really go out of their way...
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Director
Service and Support
I haven't had to reach out to the vendor directly for support during the COVID-19 crisis, but every...
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VP/Other Executive
Functionality and Upgrades
Our experience with Shift Admin has been very good. We have been using the product for years. It is...
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VP/Other Executive
ROI / Cost (care and feeding)
Shift Admin charges per user, and that is straightforward. We know what the pricing is going to be;...
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VP/Other Executive
Functionality and Upgrades
The system performs a fairly basic function. It creates a schedule for us. The outcome is a usable...
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VP/Other Executive
Functionality and Upgrades
We like the system very much. We have been using it for a long time. It definitely satisfies our...
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Director
Functionality and Upgrades
The Shift Admin product is really easy to use, and it is the best product we have seen for our...
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Director
Service and Support
Shift Admin provides everything we need. I didn't see a difference in support before and during...
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Director
Sales and Contracting
When we were watching demos and purchasing the product, Shift Admin was totally involved. The...
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Physician
Service and Support
When it comes to creating my group's schedule, my needs are complicated and nuanced. The flexibility...
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Physician
Functionality and Upgrades
Shift Admin Scheduling is web based, so some of the upgrades are silent. Nothing has changed much on...
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Physician
Functionality and Upgrades
Recently, I looked at competing vendors' products and noticed that they have more modern web...
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Physician
Functionality and Upgrades
If the decision to purchase the system again were up to me, I would do due diligence and investigate...
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Physician
ROI / Cost (care and feeding)
Shift Admin has a set price schedule. I think that increases slightly but rarely. There doesn't seem...
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Director
Functionality and Upgrades
I really like the product. I helped bring it to our facility years ago. I am still a very big fan.
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Director
Other Observations & Comments
Sometimes the logic of the algorithm for shifts can get a little bogged down. But I imagine that...
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Director
ROI / Cost (care and feeding)
The vendor does a remarkable job of keeping their promises. The vendor doesn't nickel-and-dime. They...
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Director
Interfacing and Integration
The product works extremely well. It is easily accessible. It is on every platform and is well integrated....
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Analyst/Coordinator
Service and Support
We can reach out to Shift Admin directly for assistance when things come up. The support is...
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Analyst/Coordinator
Service and Support
Shift Admin was able to implement a new group and a collection of associates with the product during...
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Analyst/Coordinator
Functionality and Upgrades
Shift Admin is probably my favorite software vendor. We have a few applications of varying sizes,...
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Analyst/Coordinator
Functionality and Upgrades
Shift Admin is in the process of building a mobile app, in which we will be able to add a browser...
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Analyst/Coordinator
Service and Support
Shift Admin is right on track with delivering new technology, and they know their customers well.
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Analyst/Coordinator
Functionality and Upgrades
Regarding the software and the service, Shift Admin ranks among the top vendors that I and my IT...
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Manager
Service and Support
When I see things on the upgrades, I think that is pretty proactive. The vendor is there when we...
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Manager
Functionality and Upgrades
I didn't ask anything of the vendor throughout the coronavirus pandemic. Generally, the schedule was...
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Manager
Functionality and Upgrades
We have never had a problem with upgrades, and we can tell that things that we asked for are there,...
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Manager
Technology
Every once in a while, there is something that we wish the system could do that it doesn't do yet....
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Manager
Implementation and Training
I don't use the training a lot. That is something the vendor can expand on.
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Manager
Other Observations & Comments
We haven't really had a lot of integration and expansion, but the system has been wonderful.
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Manager
Service and Support
The vendor's support is phenomenal, and that is one of the things I tell people about the most. Even...
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Manager
Service and Support
Even when the vendor has to dig a bit deeper, their responses are very quick. The vendor is there to...
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Manager
ROI / Cost (care and feeding)
So many applications are shift based, so the vendor charges customers for every shift that they...
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Manager
Functionality and Upgrades
I am the main person who uses the solution, and I have trained other people on how to use it. The...
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Analyst/Coordinator
Relationship
When we looked at solutions, I liked Shift Admin because we were forced to use an automated system...
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Analyst/Coordinator
Functionality and Upgrades
Making our schedulers comfortable with the system took a few months. But that last month, the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Shift Admin avoids charging for every little thing. I don’t know what our rate is per provider, but...
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Analyst/Coordinator
Service and Support
My satisfaction with Shift Admin will remain high as long as they keep up their service, which is...
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Manager
Other Observations & Comments
Things during the COVID-19 crisis have kind of been business as usual for us. We haven’t had to use...
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Manager
Implementation and Training
We use the vendor’s training, but the training is basically a Webex on their web page. We use the...
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Manager
Functionality and Upgrades
The vendor promoted an automatic scheduling system, but it doesn’t seem to work for us. I am still...
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