qliqCONNECT Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
QliqSOFT is good about notifying us of things, whether they relate to us or not. We have been with...
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Product, Value
qliqCONNECT is easy to use, and it is a stable platform. It rarely goes down. We are not facing any...
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Product
The only thing that could use a little improvement is the vendor's QliqSTORE where we archive our...
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Relationship, Product
We struggle a lot with QliqSOFT. Their systems often go down, and because we are a 24/7 shop, we...
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Operations
QliqSOFT doesn’t have any formal training. The only thing they provide is documentation of how to...
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Product
I think QliqSOFT needs a web-based interface. It is nice that qliqCONNECT runs on mobile devices....
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Relationship
When we bring up issues, the consistent response we get from QliqSOFT is a support ticket. There is...
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Relationship, Product
qliqCONNECT is great for sending secure communications and getting notifications to someone in a...
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Loyalty
I want QliqSOFT to be a part of our long-term plans, but they probably won't be. qliqCONNECT is a...
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Product
For the last few years, QliqSOFT has been our go-to partner. Our chatbot is based on QliqSOFT’s...
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Relationship, Product
I always tell the people that I speak to that qliqCONNECT is a tool. They have to know what they...
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Loyalty, Product
QliqSOFT is slow to upgrade. I feel for them because our field moves really fast, and when I met...
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Relationship
QliqSOFT’s customer service is amazing. I have met with all of QliqSOFT’s people. They are great people....
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Product
QliqSOFT’S technology is simple. The only people in the medical office who have a degree or college...
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Loyalty, Operations
The vendor has introduced a feature called Snap & Sign where we can collect electronic signatures....
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Value
Everything has gone very well with the product. It is a solid messaging system. It works well. I...
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Culture, Relationship, Operations
The vendor sends out updates and notes when things are happening, but they don't do a lot of...
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Loyalty, Product
QliqSOFT’s transition was pretty good. qliqCONNECT is very simple and straightforward, and there is...
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Relationship, Operations
With a recent update, the vendor basically just sent out an email with the new upgrade and a...
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Relationship
The vendor’s support team is a little slow to get back to us whenever we have an issue or submit a ticket....
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Product
The product hits all the HIPAA requirements, and it provides communication between our caregivers...
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Loyalty
We are switching to another product that is widely used in our state. It will provide us with easier...
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Operations
We are not happy with QliqSOFT in general. We are not happy with the training or the user interface,...
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Product
The only issue I have is I don't like the new platform QliqSOFT chose for the mobile app, QliqCHAT....
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Loyalty
I am not looking to change qliqCONNECT; I like it. Another facility in our organization started...
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Culture, Value
My bill usually runs about the same every month. It is based on the number of staff using...
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Relationship, Product
I had an issue with the QliqSTOR, the product where all the messages are archived. We had to contact...
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Relationship, Product
qliqCONNECT is working really well. I really like that I can have hands-on, real-time communication...
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Operations, Product
The product’s onboarding was really simple. The interface is super user friendly and intuitive....
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Product
Our biggest challenge with the vendor is having everything integrated into existing systems....
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Relationship, Product
qliqCONNECT’s biggest strength is the ability it gives us to converse back and forth in a way that...
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Relationship, Product
qliqCONNECT has met our needs for secure communication, and it is reliable. We have not had many...
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Relationship, Operations, Product
Where QliqSOFT has stumbled a bit is they have had some trouble rolling out the new application and...
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Operations, Product
QliqSOFT has very friendly staff, and the product is easy to use.
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Product
Our EMR vendor currently has a contractual agreement with QliqSOFT, and our EMR vendor and QliqSOFT...
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Loyalty, Product
qliqCONNECT is great, but I'm upset about the new apps. I'm heartbroken. We were expecting it to be...
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Relationship
QliqSOFT has been great with support, productivity, and SLA restoration times. When there are...
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Culture, Value
I purchased an additional feature from QliqSOFT, and it was about a third of the cost it would have...
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Product
We need to have a mechanism that continually updates the user list and deletes accounts in...
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Product
qliqCONNECT is very easy to use, and it works well for how we are using it. Some of our employees...
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Product
One piece of functionality that we don’t have in qliqCONNECT is a way of sending a simple message...
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Product
Sometimes, when someone logs in to the system on one computer and receives a message, they can't...
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Operations
The vendor's upgrades could be more user friendly, and the system could be easier for field members....
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Product
Sometimes, the system disconnects and reconnects from the server. qliqCONNECT is supposed to be up...
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Product
With qliqCONNECT, it is easy for us to communicate with staff members in an instant if we need to....
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Relationship, Product
qliqCONNECT is our primary real-time, HIPAA-compliant communication device. We don't have any issues...
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Loyalty, Value
qliqCONNECT is part of our long-term plans unless we can find something better. Quite honestly, we...
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Relationship
A lot of times when we encounter an issue with qliqCONNECT, the error resolves on its own after a...
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Product
I don't use qliqCONNECT's full capabilities because the system is set up for bigger institutions.
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Product
qliqCONNECT is compatible with Macs and PCs. That is nice. Users can download the system to their...
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Value
I would buy qliqCONNECT again, but I would also keep my eyes open to see whether another product...
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Loyalty, Product
The best thing about the product is that it sends messages in real time. We signed up with the...
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Product
When we use qliqCONNECT, the only questionable thing is that we have some part-time staff members,...
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Relationship, Product
My experience with qliqCONNECT has not been very good. On a good day, it is a good tool, but it has...
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Relationship
One problem with QliqSOFT is when we first met with them to buy qliqCONNECT, we talked to them about...
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Value
qliqCONNECT is pricey considering how unreliable it is. Also, we have to pay even just to have a...
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Relationship
QliqSOFT’s support has gotten better because they started doing things like alerting us when they...
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Relationship, Product
Sometimes there are issues with qliqCONNECT. It has been down a couple of times this year, and I...
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Product
Our licensed professionals are busy, so it is important that we are able to give them a platform...
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Operations
We did a training originally, and then we implemented the system with one more training, but we...
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Product
We like that qliqCONNECT is a one-stop shop. The system allows us to request documents, do virtual...
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Product
There are some things we need to figure out on the system's technical side. Those things might be...
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Operations, Product
We have different people who use the system for different reasons. When they get into it, the system...
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Relationship, Product
Instances of downtime don't happen often, but when they do. the syncing, communication,...
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Value
The pricing hasn't significantly increased, and we don’t feel like the vendor is trying to bait and...
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Relationship
QliqSOFT’s customer service team is very good at communicating. It sounds like the vendor is not...
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Operations
We primarily do training in-house in terms of showing or teaching our staff to use the product. The...
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Product
The product does what the vendor says it is going to do, is HIPAA compliant, and provides a good...
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Operations, Product
With any upgrades, there are obviously errors and instances of downtime. QliqSOFT pushes upgrades...
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Product
QliqSOFT doesn't push user-interface improvements very often, so I don't think I have seen many...
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Relationship
QliqSOFT does a good job of communicating about issues that they recognize. When the vendor doesn't...
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Operations, Product
There weren't major issues with getting QliqSOFT's solution up and running. Since then, the process...
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Relationship, Product
qliqCONNECT has been a great tool for us, and we have been very satisfied with it. We haven’t run...
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Value
In the big picture of things, qliqCONNECT has enhanced the patients' and the clients' lives because...
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Operations
Since I have been with my organization, I haven't received any email from QliqSOFT, and I don't know...
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Relationship
I have never been involved with anybody from QliqSOFT, and I would like to be kept abreast of the...
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Value
The vendor has modules that they charge money for. They charge for each individual, little piece.
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Operations
I don't really remember getting any training from QliqSOFT. We just ran with the product and figured...
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Operations
qliqCONNECT is really user friendly, but there isn't any training. I have never spoken to QliqSOFT...
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Product
There are features in qliqCONNECT that don't work for us. I don't know whether that is because we...
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Relationship
QliqSOFT’s support team is fantastic. I get responses and resolutions quickly. And we get emails...
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Relationship, Product, Value
qliqCONNECT is a necessary communication tool that we need for HIPAA. It is an easy tool to use. It...
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Relationship
QliqSOFT is not communicating any information about new updates or products or how they can help us...
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Product
Occasionally, I don't get any messages for a whole day, and I miss things, but then the next...
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Loyalty, Product
We ran across another program that was similar but had some more bells and whistles. QliqSOFT's tool...
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Product
The system is very simple.
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Product, Value
We use qliqCONNECT as a secure platform to page our physicians and our clinical staff. The solution...
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Relationship
QliqSOFT has been very good in terms of support. I have a contact who has been with QliqSOFT for a...
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Relationship, Product
qliqCONNECT does what the vendor advertises, and the vendor's support people are pretty responsive...
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Relationship, Product
We are pretty much satisfied with qliqCONNECT. I always recommend QliqSOFT, even with some of the...
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Product
I can't see my storage anymore, and we are having problems with uploading and downloading pictures....
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Relationship
It is hard to get ahold of QliqSOFT. I have been emailing and calling, and I don't have anyone to...
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Relationship, Product
We haven't optimized this solution because we don't have someone here that just works on helping us...
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Loyalty, Operations
qliqCONNECT is an easy-to-use tool. That is one of the main reasons we went with it over its...
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Loyalty, Product
We use qliqCONNECT for preregistration, patient in-app communication, and telehealth visits. Those...
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