Qliq Secure Texting Comments

 
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User Commentary

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Director

Functionality and Upgrades

There has been no change with Qliq Secure Texting and what we use the product for since COVID-19...

Aug 2020
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Director

ROI / Cost (care and feeding)

We pay for a quarterly subscription, and I don’t think QliqSOFT nickel-and-dimes us. I haven’t seen...

Aug 2020
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Director

Other Observations & Comments

We haven’t used any of QliqSOFT's recent upgrades. We didn’t have any issues with the implementation...

Aug 2020
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Director

Functionality and Upgrades

I think, on the whole, the solution works as promoted. It is meeting our needs. If QliqSOFT has...

Aug 2020
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Director

Functionality and Upgrades

Qliq Secure Texting currently doesn’t integrate, but that is because of the EMR that we use. I think...

Aug 2020
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Director

Technology

Qliq Secure Texting is just difficult when it comes to different phone platforms. The apps are...

Aug 2020
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Manager

Relationship

The vendor has been supportive during the COVID-19 crisis. They helped us greatly with our virtual...

Jul 2020
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Manager

ROI / Cost (care and feeding)

There is still a little bit of nickel-and-diming going on from QliqSOFT. I guess that can't be...

Jul 2020
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Manager

Functionality and Upgrades

We never really need help with upgrades, so I guess that means the implementations are pretty good....

Jul 2020
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Manager

Interfacing and Integration

Qliq Secure Texting is not integrated with our current EMRs. We tried to get the vendor to work on...

Jul 2020
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Manager

Functionality and Upgrades

The overall product quality has gotten better. The system now seems to work better than it used to....

Jul 2020
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Manager

Technology

During COVID-19, the vendor has done extremely well in delivering new technology that meets our...

Jul 2020
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Manager

Other Observations & Comments

When I have to ask for support, the quality of the vendor's support is not that great, but we don't...

Jul 2020
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Manager

Functionality and Upgrades

I have been pretty happy with Qliq Secure Texting. A major improvement would be that we could move...

Jul 2020
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Manager

Functionality and Upgrades

The people we worked with for virtual visits were amazing. The vendor responded to us so quickly and...

Jul 2020
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Director

Relationship

QliqSOFT is a great partner. I have really enjoyed working with them. They are easy to get ahold of....

Mar 2020
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Director

Functionality and Upgrades

There are a couple of things we have accomplished with the product. The first is that we are...

Mar 2020
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Director

Functionality and Upgrades

We had a really interesting outcome with the product. We used it to distribute an employee...

Mar 2020
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Director

Interfacing and Integration

I would like to see the product integrate a little more easily into Active Directory and create...

Mar 2020
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Director

Other Observations & Comments

QliqSOFT's product is part of our long-term plans. In fact, we are currently working with QliqSOFT...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

QliqSOFT is actually very good about avoiding nickel-and-diming.

Mar 2020
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Director

Other Observations & Comments

There isn't a lot of initial training. The product is pretty simple, and there haven't been any...

Mar 2020
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Director

Technology

The vendor is working on delivering new technology, so I am giving them a pretty high score for that....

Mar 2020
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Director

Service and Support

QliqSOFT is really good at providing ongoing support. They are proactive because they are engaged in...

Mar 2020
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Manager

Functionality and Upgrades

The solution is intuitive and pretty easy to use.

Feb 2020
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Manager

Technology

The solution's only negative is that it needs better reliability in delivering messages. We have had...

Feb 2020
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Manager

Relationship

QliqSOFT's leadership seems to be in tune with regulatory changes. They make changes to better meet...

Feb 2020
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Manager

Future Outlook

I may want to increase functionality within the system. The tool has a feature for assisted calling,...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

Qliq Secure Texting is really easy to use, and we don't have any issues with QliqSOFT at all. When...

Jan 2020
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Analyst/Coordinator

Service and Support

Qliq Secure Texting seems to work the way we expect it to. We don't really have any issues with the...

Jan 2020
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Director

Service and Support

QliqSOFT's strengths are that they are responsive and seem to work well with the clients. If...

Nov 2019
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Director

Functionality and Upgrades

QliqSOFT needs to resolve bugs and issues in the core product more quickly. I would say that is the...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

My biggest gripe is that sometimes there are problems with messages not being sent or received by...

Nov 2019
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Director

ROI / Cost (care and feeding)

I have never had any issues with the support or pricing from QliqSOFT. I don’t feel nickel-and-dimed...

Nov 2019
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Director

Service and Support

When I emailed QliqSOFT to ask whether there was an updated version of the system, they directed me...

Nov 2019
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Director

ROI / Cost (care and feeding)

I am not certain whether QliqSOFT is part of our long-term plans at this point. We are a growing...

Nov 2019
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Director

Technology

I would probably pursue other vendors if we were starting over today. I don’t like the fact that the...

Nov 2019
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Director

Functionality and Upgrades

QliqSOFT's system is a texting solution, so the groups within the product are structured like a...

Nov 2019
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Director

Interfacing and Integration

We have not integrated QliqSOFT with one of our other vendors because we are not sure whether the...

Nov 2019
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CMO

Functionality and Upgrades

The solution has really become an essential part of our workflow.

Nov 2019
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CEO/President

Functionality and Upgrades

I really like QliqSOFT. I am so glad we found them and that we are using Qliq Secure Texting. It is...

Nov 2019
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CEO/President

Functionality and Upgrades

If we need to correspond with someone outside of our organization, I can contact that person with...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Qliq Secure Texting is very easy to use. The information flows, and we can individualize the product...

Oct 2019
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Manager

Functionality and Upgrades

Qliq Secure Texting has the most features for a HIPAA-compliant system, and the ease of use is good....

Oct 2019
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Manager

Other Observations & Comments

It would be good if our patients were somehow only able to text during certain hours and if we could...

Oct 2019
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Manager

Functionality and Upgrades

We used a different product than Qliq Secure Texting before, but that didn't work out for us. The...

Oct 2019
 Helpful

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Manager

Relationship

We used to have an excellent QliqSOFT representative who I could just message about anything and...

Oct 2019
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Manager

Functionality and Upgrades

QliqSOFT Secure Texting is a very simple program to use, so the training is also very simple.

Oct 2019
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Manager

Functionality and Upgrades

The outcomes that we get with QliqSOFT Secure Texting have actually been really good because a lot...

Oct 2019
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Physician

Other Observations & Comments

Many people are asking how to connect the system with the EMR. I don't think being able to connect...

Oct 2019
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Physician

Functionality and Upgrades

Cancer care is another reason that not having this system connected to the EMR is better. We use...

Oct 2019
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Physician

Functionality and Upgrades

QliqSOFT has been really helpful and responsive. If the new communication feature could come faster...

Oct 2019
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Physician

Functionality and Upgrades

I continue to really like the system. As QliqSOFT advances some of their things, we are going to be...

Oct 2019
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Physician

Functionality and Upgrades

We have this text app for healthcare providers that complies with HIPAA. Outside of the healthcare...

Oct 2019
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Physician

Functionality and Upgrades

I can use the system to ask a question of a department instead of asking an individual. For example,...

Oct 2019
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Physician

Functionality and Upgrades

There is a new feature that lets us escalate messages in a very flexible way. A message can go to...

Oct 2019
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Physician

Functionality and Upgrades

One of the problems I have had with this system is if a person isn't on the system, that person...

Oct 2019
 Helpful

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Manager

Future Outlook

This product is part of our long-term plans because of how much we use it and how much our current...

Oct 2019
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Manager

Win/Loss - Why they were selected (by current clients)

I would buy this product again. We actually looked at different apps with similar functions, but we...

Oct 2019
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Manager

Relationship

QliqSOFT has kept all of their promises so far. I don't think they have said anything that they have...

Oct 2019
 Helpful

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Manager

Sales and Contracting

QliqSOFT is pretty transparent in regard to which services they provide and which services are...

Oct 2019
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Manager

Technology

The app does what it needs to do, but in terms of scalability, there have been some issues recently....

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

When forwarding messages on the Android app, I wish the process were a little bit easier and that we...

Oct 2019
 Helpful

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Physician

Other Observations & Comments

I understand that QliqSOFT offers click-based calling, but we were never told about that. I don't...

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

A weird functionality issue that I ran into is that airplane mode gives me a lot of grief. When I am...

Oct 2019
 Helpful

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Physician

Relationship

Our QliqSOFT contact is amazing. Whenever I call, this person answers the phone and fixes our issues...

Oct 2019
 Helpful

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Physician

Other Observations & Comments

We never get calls from QliqSOFT about anything. We are always the ones to call them about something....

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

Qliq Secure Texting is basically a paging system that allows us to securely and quickly send...

Oct 2019
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Director

Interfacing and Integration

QliqSOFT's solution was presented to me as being fully integrable, and it was supposed to keep a...

Oct 2019
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Director

Functionality and Upgrades

It would be nice to be able to send out surveys and use a type of DocuSign feature to send the...

Oct 2019
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Director

Service and Support

Making sure that things are working appropriately has been a lot of work for implementation and...

Oct 2019
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Manager

ROI / Cost (care and feeding)

In terms of nickel-and-diming, we sometimes get charged for things twice because QliqSOFT needs to...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We jumped right in and fully embraced the product a while ago, and everyone at our organization uses...

Oct 2019
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Manager

Relationship

I was communicating with QliqSOFT about something quite a bit. I did a lot of legwork to find...

Oct 2019
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Manager

Relationship

I send in bug reports and tell QliqSOFT about design issues that could be addressed, but I just...

Oct 2019
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Manager

Functionality and Upgrades

I use the Android app, but I am sure the Apple app is similar. The Android app is very noisy. Even...

Oct 2019
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Manager

Functionality and Upgrades

The product has helped our communication greatly. We use the system a lot. We send thousands of...

Oct 2019
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Manager

Functionality and Upgrades

The way messages are stored is really great. We can track things locally when we need to. The...

Oct 2019
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Manager

Functionality and Upgrades

Our clinicians are using the product quite extensively to take wound photos. Getting images attached...

Oct 2019
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COO

Functionality and Upgrades

Our experience with QliqSOFT has been very good. QliqSOFT has been incredibly responsive when we...

Oct 2019
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COO

Functionality and Upgrades

We can't text outside of the organization with the tool unless we invite somebody, so the product...

Oct 2019
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COO

Functionality and Upgrades

I can go back and look at certain communications to see whether there was any lack of information....

Oct 2019
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COO

Sales and Contracting

Using the software is not incredibly expensive because the cost is based on our usage. If a staff...

Oct 2019
 Helpful

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COO

Service and Support

QliqSOFT's customer service is very responsive and fixes our issues super quickly. We had a problem...

Oct 2019
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COO

Service and Support

QliqSOFT's people are professional. The main person I work with is very articulate, and it is nice...

Oct 2019
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COO

Relationship

QliqSOFT keeps their promises. It would be cool if the system could dovetail into my EMR, but there...

Oct 2019
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