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Qliq Secure Texting Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

It has been really easy and great to add new devices and new users to the system. The vendor has...

Apr 2021
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Director

The vendor is really quick to get back to us when we put in a service ticket. We can just email and...

Apr 2021
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Director

The software is HIPAA secure, so we can use the system to communicate back and forth between all of...

Apr 2021
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Director

The implementation of the system was done behind the scenes. We provided the vendor with some...

Apr 2021
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Director

We are in the process of replacing the system. For the interim and what we needed the solution for,...

Mar 2021
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Director

The vendor has to charge us; we know what the charges are, and we pay them. But there are no extra...

Mar 2021
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Director

We never got a lot of training from the vendor. We just dug into the software until we figured it...

Mar 2021
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Analyst/Coordinator

The system is decent at driving outcomes, but we have been having some issues with things like...

Mar 2021
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Analyst/Coordinator

QliqSOFT responds when we email them. I don’t reach out often. We may get an update about something...

Mar 2021
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Analyst/Coordinator

The vendor's support people are really good. We have had a few servers go down, and we have had...

Mar 2021
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Analyst/Coordinator

The vendor was very engaged throughout the whole implementation process. They were helpful with...

Mar 2021
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Analyst/Coordinator

We never really needed the vendor after the training. Their training was very extensive, and I...

Mar 2021
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Analyst/Coordinator

I made some recommendations to the vendor. There were certain time-out periods when the workstation...

Mar 2021
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Analyst/Coordinator

For end users, the system is pretty easy to set up. The system requires an email to set up an...

Mar 2021
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Analyst/Coordinator

Overall, Qliq Secure Texting is a great product. Communication has never been easier. We are only...

Feb 2021
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Analyst/Coordinator

I never look at the incomes in terms of price. My goal was to get the communication between the...

Feb 2021
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Analyst/Coordinator

With Qliq Secure Texting, there is definitely a financial benefit. The cost of purchasing pagers and...

Feb 2021
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Director

Qliq Secure Texting has better features than our previous solution. We can use the QliqSOFT product...

Feb 2021
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Director

The initial implementation was pretty seamless and easy. QliqSOFT gave us training videos. They have...

Feb 2021
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Analyst/Coordinator

We use Qliq Secure Texting with the hospital. The implementation is pretty straightforward. The...

Jan 2021
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Analyst/Coordinator

Qliq Secure Texting doesn't integrate or communicate with anything else because we just use the...

Jan 2021
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Analyst/Coordinator

QliqSOFT hasn't had a desktop version update since we have been on Qliq Secure Texting. On the...

Jan 2021
(0)
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Analyst/Coordinator

I haven't had to contact QliqSOFT's support very much. The few times that I have contacted the...

Jan 2021
(0)
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Manager

QliqSOFT was recently supposed to do an upgrade, but somehow it was delayed in production. Things...

Nov 2020
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Manager

The system works rather well. It seems to meet our needs. It works well for what we need it to do. I...

Nov 2020
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Manager

QliqSOFT has been pretty good about supporting us during COVID-19. They introduced virtual visits....

Nov 2020
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CEO/President

We chose QliqSOFT because we needed a solution for sending messages. The last texting application we...

Nov 2020
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CEO/President

I am happy with QliqSOFT. I have been working with the vendor for a long time. They are very...

Nov 2020
(0)
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CEO/President

I think QliqSOFT does their updates automatically. They have recently been sending me some...

Nov 2020
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Director

QliqSOFT went above and beyond to keep their promises.

Nov 2020
(0)
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Director

When COVID-19 hit, I wanted to test out the vendor's video chatting technology, and they made it...

Nov 2020
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Director

I have talked to a lot of the vendor's higher-ups when someone hasn't been able to answer a question...

Nov 2020
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Director

In the beginning, our intention was to have secure texting of patient information throughout the...

Nov 2020
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Manager

There have been some bugs within the software that have caused syncing issues when there is an...

Nov 2020
(0)
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Manager

I am sure QliqSOFT has changed their training now, but actually having a training program for each...

Nov 2020
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Manager

QliqSOFT is really responsive. They ask us to troubleshoot since we are all remote right now. When...

Nov 2020
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Manager

I wouldn't rate QliqSOFT high for being proactive. I only receive emails about updates, but I don't...

Nov 2020
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Manager

We recommend QliqSOFT's product all the time to others. I tell others that what works well is the...

Nov 2020
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CEO/President

The installation was the biggest thing we went through a couple of years ago. That went very...

Nov 2020
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CEO/President

The product is so simple to use and implement that we have done our training in-house. We even have...

Nov 2020
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CEO/President

QliqSOFT provided everything that we were looking for up front. They told us what we would have to...

Nov 2020
(0)
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CEO/President

We work in the community 95% of the time and are separated from each other. Communicating in a...

Nov 2020
(0)
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CEO/President

The system accomplishes exactly what QliqSOFT said we were looking for, and the product delivers...

Nov 2020
(0)
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CEO/President

The few times we had to contact the vendor were typically about somebody doing the first install...

Nov 2020
(0)
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CEO/President

Communication in the field was critical for us, and the vendor provided the exact answer we needed....

Nov 2020
(0)
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Manager

We went with QliqSOFT because our previous vendor was not growing their product. We gave them...

Nov 2020
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Physician

QliqSOFT has kept all of the promises that they have made. Qliq Secure Texting is reliable. The...

Nov 2020
(0)
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Physician

Any time that we have an error or an issue, I have a person at QliqSOFT who I can contact. This...

Nov 2020
(0)
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Physician

I think the QliqSOFT app could use a little bit more functionality for forwarding messages. The...

Nov 2020
(0)
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Manager

I have a love-hate relationship with QliqSOFT right now. My problem is that they are growing faster...

Nov 2020
(0)
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Manager

When we were looking at the secure messaging market, each vendor had a piece that we wanted. We...

Nov 2020
(0)
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Manager

One of the issues with QliqSOFT is that they aren’t following through on all their promises. When we...

Nov 2020
(0)
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Manager

Every time we get an update, it breaks something else. The bigger problem is that the vendor won’t...

Nov 2020
(0)
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Manager

During the COVID-19 crisis, QliqSOFT was supportive and tried to branch off with chatbots and...

Nov 2020
(0)
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Manager

I think the vendor is great. They have done a lot for our organization. We have been with them for a...

Oct 2020
(0)
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Manager

We are fairly self-sufficient. In the beginning, we worked with the vendor when we were trying to...

Oct 2020
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Manager

The vendor does very well with their communication and their responsiveness to issues that we bring...

Oct 2020
(0)
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Manager

We have not really needed QliqSOFT to assist us during the COVID-19 crisis because we do have other...

Oct 2020
(0)
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Manager

We use Qliq Secure Texting on a daily basis. When it works, it is perfect and is the best way for us...

Oct 2020
(0)
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Manager

When the system does not work, it is a hassle. There was one situation were, out of nowhere, our...

Oct 2020
(0)
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Director

There has been no change with Qliq Secure Texting and what we use the product for since COVID-19...

Aug 2020
(0)
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Director

We pay for a quarterly subscription, and I don’t think QliqSOFT nickel-and-dimes us. I haven’t seen...

Aug 2020
(0)
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Director

We haven’t used any of QliqSOFT's recent upgrades. We didn’t have any issues with the implementation...

Aug 2020
(0)
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Director

I think, on the whole, the solution works as promoted. It is meeting our needs. If QliqSOFT has...

Aug 2020
(0)
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Director

Qliq Secure Texting currently doesn’t integrate, but that is because of the EMR that we use. I think...

Aug 2020
(0)
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Director

Qliq Secure Texting is just difficult when it comes to different phone platforms. The apps are...

Aug 2020
(0)
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Manager

The vendor has been supportive during the COVID-19 crisis. They helped us greatly with our virtual...

Jul 2020
(0)
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Manager

There is still a little bit of nickel-and-diming going on from QliqSOFT. I guess that can't be...

Jul 2020
(0)
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Manager

We never really need help with upgrades, so I guess that means the implementations are pretty good....

Jul 2020
(0)
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Manager

Qliq Secure Texting is not integrated with our current EMRs. We tried to get the vendor to work on...

Jul 2020
(0)
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Manager

The overall product quality has gotten better. The system now seems to work better than it used to....

Jul 2020
(0)
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Manager

During COVID-19, the vendor has done extremely well in delivering new technology that meets our...

Jul 2020
(0)
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Manager

When I have to ask for support, the quality of the vendor's support is not that great, but we don't...

Jul 2020
(0)
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Manager

I have been pretty happy with Qliq Secure Texting. A major improvement would be that we could move...

Jul 2020
(0)
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Manager

The people we worked with for virtual visits were amazing. The vendor responded to us so quickly and...

Jul 2020
(0)
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