InSync EHR Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship, Product
There are basic functions that an EHR should have that are missing from InSync EHR. The vendors that...
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Relationship
When we started with Qualifacts, they didn’t keep all their promises, but they are getting better....
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Culture, Value
Qualifacts' model is to nickel-and-dime customers; every little thing is an add-on. While we pay one...
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Operations, Product
The onboarding and the learning curve of InSync EHR are tough, but once our providers finally get...
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Product
I would love to see improvements in the Qualifacts' LMS because it is clunky. It is not helpful as I...
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Operations
InSync EHR is a very complicated system. Qualifacts has built so many ways to accomplish something...
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Relationship
Qualifacts' phone support used to be fantastic. I had one or two people that I emailed straightaway...
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Relationship
Qualifacts relies heavily on clients to point out all the issues in their system rather than finding...
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Loyalty, Relationship
I'm hopeful about some of the new things that Qualifacts has announced. Some things have been broken...
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Relationship
When we started with InSync EHR, we had so many issues that many of the executives got heavily...
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Loyalty
We are interested in finding a system where new clients can go online, type in their information,...
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Loyalty
We want to move away from Qualifacts because we are frustrated with the billing side. We were...
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Culture
My biggest complaint about Qualifacts is that when Qualifacts came on, we had a contract with InSync...
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Product
The problem is that we are using so many products under the EHR, and I am happy with some products...
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Product
The EHR itself seems fairly good in how it functions. We are pretty happy from the point of view of...
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Product
It would be nice to have the same settings set up for our whole facility so that every time we need...
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Product, Value
InSync EHR is good for what it does, but it doesn't have all the things that we would like to have,...
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Value
Since the takeover by Qualifacts, it seems like every little thing is an extra cost. It would be...
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Product
Our clients complain about InSync EHR a lot. When they are filling out paperwork through the portal,...
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Relationship
The support from the vendor has gone way down in quality since they went from InSync to Qualifacts....
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Loyalty, Relationship
Qualifacts is attempting to improve the upgraded portal. Qualifacts still has a ways to go. They...
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Relationship, Product
Recently, Qualifacts has taken a lot more feedback on enhancements in the actual EHR, and they have...
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Product
The EHR works for the most part. One piece that people need to take into consideration when...
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Loyalty, Product
The integration is in the middle of the road. It is comprehensive, and there needs to be...
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Relationship
When we want to take things off, Qualifacts waits 60 days. I put in a request 60 days ago to end...
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Operations
When we went through the product from ground zero, our implementation was terrible. There were...
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Operations, Value
Qualifacts is trying to at least do videos and webinars to show us the upgrades that they are doing...
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Value
I’m not highly satisfied with receiving my money's worth with the product. We fall under a different...
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Value
Qualifacts absolutely charges us for everything, and sometimes we are spending a lot more on InSync...
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Operations
When we were set up for our implementation of InSync EHR, nothing was set up correctly, and there...
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Relationship
I have had multiple calls with Qualifacts to fix something in the system, and the people have helped...
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Relationship
When we have an issue or need help with something, Qualifacts’ support team gets back to us in a...
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Product
It would be helpful if there were certain reports in InSync EHR. For example, there are no reports...
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Operations
The person who trained us on InSync EHR probably should have been trained better because we had to...
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Product
InSync EHR is constantly changing, and the vendor needs to be more aware that not everything in the...
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Product
Once we get the hang of things in InSync EHR, it is pretty simple. Things don't move around and are...
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Product
InSync EHR is a really good program. The main issue with the system is that many of our providers...
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Culture, Value
The thing that bothers me the most about Qualifacts is their lack of ethics. That is a nightmare. I...
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Relationship
We don't receive a lot of transparent communication from Qualifacts. I truly feel discriminated...
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Culture, Loyalty
We decided to go with Qualifacts because we really liked what we saw in their presentation, and the...
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Culture, Relationship
Qualifacts originally told us that their support team mainly spoke English, but they utilize people...
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Operations
I have nothing positive to say about Qualifacts’ implementation process. It was not as seamless as...
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Relationship
It sounds like Qualifacts has been going through a lot of transitions. That has harmed our...
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Operations
Ongoing training with Qualifacts is initiated by us. We have to tell them what the problem is and...
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Relationship
When we meet with Qualifacts’ trainers, they are pretty knowledgeable.
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Product
Certain pieces of the product don’t work as promoted. For example, we were super excited about the...
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Product
There are certain pieces of the software that are definitely positive and that meet our needs, like...
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Value
Qualifacts doesn’t avoid extra charges, and now they are instituting a new model where they charge...
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Relationship, Operations
I have been working for a long time to try and implement new people because Qualifacts has made so...
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Operations, Value
Qualifacts doesn’t offer training. They send out emails telling us about new upgrades and telling us...
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Product
InSync EHR was good when we first got it, but it has not changed. The vendor keeps raising the...
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Relationship
When we had an issue, our representative took months to even reach back out to us. That was a big...
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Relationship
Since Qualifacts took over, we haven't been getting the same quick responses or felt like the vendor...
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Operations, Product
There are so many upgrades. We aren’t using half of them because we have to turn things on in the...
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Operations
We have been trying to get some additional training from InSync Healthcare Solutions. There is so...
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Product
We have had issues with the slowness of InSync EHR. It has been taking forever to run payroll and...
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Relationship
InSync EHR is amazing. We need InSync Healthcare Solutions to be more supportive. We used to say how...
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Product
We cannot send out secondary claims to Medicaid in InSync EHR, so we have to do that on paper.
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Value
If someone is going to invest in an EHR, InSync EHR is the system to go for. There are many ways a...
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Value
InSync EHR is getting pricier. Every time we call up to get another clinician added, there is a...
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Product, Value
We are very happy with InSync EHR. It has helped us grow our business very efficiently. InSync EHR...
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Operations
Qualifacts' training wasn't great because we have to look at a lot of guides. We have made multiple...
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Culture
The vendor told us that the system could do a lot of things that it couldn't do.
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Operations
Our Qualifacts implementation specialist was so nice, but I wish they would have been mean and...
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Relationship
Some days, something in the system will work, but then it will stop working, and we can't really...
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Operations, Product
One pro of the system is that it is very customizable for providers. However, that is also a...
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Relationship
Qualifacts recently changed their support, and I am very irritated. They took away their video...
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Relationship
There has been a lot of confusion about who from Qualifacts we should contact about issues and how....
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Product
InSync EHR is slow. It lags, and it will spin and spin. That is pretty frustrating.
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Culture
We have gone through a process with Qualifacts. We heard that everything was included, and then all...
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Relationship
In terms of upgrades, Qualifacts doesn't really communicate with us other than telling us where we...
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Loyalty
The payroll-by-provider report was one of the main reasons we went to Qualifacts because we wanted...
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Relationship, Product
Our Qualifacts A/R team keeps saying that our key performance indicators show that our account is...
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Product
We have to switch to so many different screens when we use InSync EHR, and switching screens takes a...
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Relationship
A lot of times, when we submit a ticket, we don't know when someone is going to call us back. Those...
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Relationship, Operations
We would like the vendor to reach out to us about usability. If the vendor sees issues, they rarely...
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Relationship
I have reached out to the executives at Qualifacts, and there has only been one person who has...
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Culture
We didn't know that the software was on sale and then sold until almost a year later. We were...
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Culture, Value
We are hearing that Qualifacts is going to increase the rate per provider, and I don't know why....
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Relationship
We have been with Qualifacts for years, and we did all the onboarding. Nobody has ever taken an...
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Relationship
The vendor’s support is very impersonal. Oftentimes, the people that we speak to are rude and want...
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Relationship
The bottom line with Qualifacts is that when we have an issue, we have to send a request via email...
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Operations
There is training available on InSync University. However, we are a small agency, so we pay a lot of...
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Product
Our InSync EHR kiosk has not been functional for years. We have been asking for help for years and...
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Operations, Product
One of the things that I would like to see in InSync EHR is a couple of different reports for the...
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Relationship
If we need to update a form or add something to a form, we have to send it through the Qualifacts...
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Relationship
We started to have a real disconnect when InSync Healthcare Solutions paired with Qualifacts. In the...
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Loyalty, Value
We were really excited about getting to use the appointment reminder feature, but we currently don’t...
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Loyalty
A big part of why we went with InSync EHR was the billing feature because it supposedly...
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Operations
When we did the launch of InSync EHR, Qualifacts was wonderful. They came out for a few days. That...
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Product
InSync EHR looks good. I love that we get to select different colors for appointments and things...
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Product
At least half the time, the automated insurance verification feature in the system works, and we...
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Product
The aesthetics of the dynamic forms could be improved because the forms are not very pretty. We have...
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Relationship
There are things that I have to do now that I never had to do before, like making sure that our...
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Product
Parts of the billing and insurance verification don’t work as fluidly or as easily as we had hoped....
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Value
InSync EHR is really good. The scheduling and other little features like notes are good. The system...
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Relationship
We got InSync EHR before it was acquired by Qualifacts, and we didn't even know that things had...
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Relationship
The change that Qualifacts initiated with the customer service side when they acquired InSync was...
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Relationship
I am not aware of anything proactive on Qualifact’s part. We have no human as a contact. We had a...
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Relationship
The solution is good, but the service has gone down since Qualifacts acquired InSync. We can't get...
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Culture
Before we launched, Qualifacts told us that we would have a specific feature where providers could...
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Loyalty, Relationship
We went with InSync, and then they merged with Credible and then Qualifacts. Once they merged with...
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Relationship, Operations
Qualifacts could improve in their communication. I wouldn't know whether we were on the most current...
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Product
So far, things with InSync EHR have been going pretty well for the most part. We use the scheduler,...
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Loyalty, Relationship
We plan to keep using InSync EHR through the duration of our contract and hopefully beyond because...
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Value
A lot of the enhancements with InSync EHR have an individual charge, so we need to watch our bill....
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Operations
We haven’t had any training in a while, but it would be nice if Qualifacts would tell us how their...
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Product
I have had issues with Qualifacts’ accounts receivable reports when I have run them and then run...
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Product
I haven't seen a whole lot of new technology that has met my needs. I would like to see a way to...
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Relationship
I'm an admin user for InSync EHR, so if I need help with the setup or anything, I have to create a...
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Product
I like that when Qualifacts makes upgrades, I don't experience bugs like I did with my previous...
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Relationship
With Qualifacts’ support, some things may go by the wayside. I think I have some older cases out...
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Relationship, Product
We randomly have notes disappear. I don't know whether that is due to a keystroke, but the notes...
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Relationship
I would suggest that Qualifacts have better communication. They have recently tried a new...
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Operations
The vendor's initial training is in the middle of the road, and there is no ongoing training. We...
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Operations, Product
InSync EHR isn't set up for the length of our sessions. The system is set up for 15-minute sessions....
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Relationship
A certain part of the system has been an ongoing problem for our practice. However, we have worked...
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Operations
I would tell someone who was looking into the system that it is great, but there are some things...
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Relationship
The vendor isn't very good at giving notifications when service is down. We could go days without...
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Relationship, Value
We haven’t gotten any return on investment whatsoever. The vendor has errors on their billing side....
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Culture, Value
The vendor said they had a certain tool. They said we could go in and build all the reports we...
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Product
I would not recommend InSync EHR to anyone. Going with this system was the worst business decision...
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Relationship
The vendor is difficult to work with. There are a lot of things that they told us would work from...
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Relationship
We worked with the vendor’s executives on something with little to no outcomes.
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Product
The one positive of InSync EHR is the ease of use on the clinical side. Our clinical staff loves the...
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Product
The financial end of InSync EHR is not good at all, and the quality of the data that comes out isn't...
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Culture, Relationship, Product
At one point, we asked the vendor whether they were able to verify a particular insurance company,...
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Operations
During our implementation, there were things that we requested and wanted, but the vendor told us...
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Operations, Product
I have mixed feelings about InSync EHR; sometimes it is great, and sometimes it is frustrating....
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Operations
Qualifacts is actually really good at training or providing opportunities for training. However, the...
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Relationship
The support staff is actually pretty good at following up and getting back to us. Qualifacts is...
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Value
Qualifacts tries to keep promises. Qualifacts never does things that are random, but there have been...
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Operations, Product
When Qualifacts has implementations or upgrades, we don't know about them, and they just come out of...
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Operations
When we have had issues, we have reached out to Qualifacts, and Qualifacts has been very responsive...
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Relationship, Product
There are some things in the system that we wish would work in certain ways to make our jobs easier....
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Culture
We were told about some changes that came from the acquisition, but we haven't really seen any changes....
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Relationship
I used to be able to get the help I needed; now, I submit a ticket and flip a coin to see who...
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Relationship, Value
When problems occur, we just don't get anything done. The vendor removed the support team's email...
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Relationship
A year and a half ago, the vendor was personable. I could get on the phone with people who cared...
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Relationship, Product
The vendor has completely insulated themselves from answering any tough questions or doing anything,...
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Relationship, Value
When we bring up problems, such as notifications of appointment requests not showing up, the vendor...
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Culture, Relationship
I don't know anybody over at Qualifacts. We get shut down at the customer service level. I can't...
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Relationship
Getting support is like pulling teeth. When I need to enroll for direct deposit and remittances with...
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Loyalty
Threatening Qualifacts financially is really the only way to get them to listen. I feel like they...
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Product
If the vendor would be willing to export a simple, basic demographics thing to an SFTP folder, then...
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Relationship, Operations
There were times when our skill sets and knowledge were extremely valuable to the vendor; I think...
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Relationship, Product
In terms of scrubbing and editing things and meeting compliance contracts, we are able to do some...
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Culture, Value
My relationship with the vendor has gone to “!#$%&” since Qualifacts purchased them. We are not...
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Value
I have been fighting with Qualifacts for the past several months over an HIE. Unfortunately, our...
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Loyalty, Product
We are very knowledgeable about what we do, and the product works for what we do. The billing...
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Loyalty, Relationship
I stay away from surveys, but when KLAS emailed me, I needed KLAS to take my input on how horrible...
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Product
InSync EHR has glitches daily. If it didn’t have glitches, the ease of use would be fine, but it...
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Relationship
During the months when Roland was still the owner with a couple of more shareholders, it was very...
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Relationship
Ever since Qualifacts acquired InSync, there has never been executive involvement. There is no...
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Product
There haven't been any upgrades. InSync EHR has been downgraded instead of upgraded. In the...
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Relationship
Since InSync EHR was taken over by a different company, we don't have access like we did for...
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Operations
When we first started with InSync EHR, their training was wonderful. InSync EHR’s technology is...
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Product
InSync EHR seems to be easy to use for people with all sorts of technology backgrounds. We have...
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Product
I think it would be nice if our patients were able to use InSync EHR. Qualifacts has a patient...
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Loyalty, Product
We have requested specific features in InSync EHR, but the vendor has been unable to produce those...
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Relationship, Product, Value
Since Qualifacts has come on board, they have not had good control of their vendors, and some issues...
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Loyalty
Qualifacts is really good at delivering new technology. The problem is that the technology doesn't...
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Relationship
There is a pattern. When Qualifacts has vendors that are supposed to do a thing, they either don't...
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Relationship
In the developmental area, the vendor always seems to be working on something. I understand that we...
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Operations, Product
In order to maximize the system, people have to be really tech savvy. I happen to have that kind of...
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Product
The system is very comprehensive, and it has a lot of capabilities.
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Operations
The training for InSync EHR’s initial go-live was okay. But for some of the more recent projects...
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Relationship
Overall, Qualifacts mostly delivers on what they say they are going to deliver. Qualifacts...
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Culture, Product
Overall, the product works as it is intended to. InSync EHR is pretty complex, so it is not super...
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Loyalty
Part of the reason that we chose InSync EHR was that it was a much cheaper option than Epic's...
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Loyalty, Relationship
Qualifacts has implemented a customer care ticketing system, and that has been an improvement...
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Culture, Relationship
The majority of our needs are met by Qualifacts, but there have been some times when we had to...
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Relationship
I like Qualifacts’ new customer care center where we have to submit tickets, and the majority of the...
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Relationship
We get eNewsletters from Qualifacts now about different things that they are rolling out, and they...
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Culture, Relationship
There are some things that Qualifacts promised us they would deliver a long time ago that they still...
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Relationship
The vendor lets us know whether there are issues. They will just make upgrades on their own, and...
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Operations, Product
The product is really easy to use once users have learned to use it, but the product can be...
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Loyalty, Relationship
Before Qualifacts took over, I loved the vendor's customer service. It was great, and I raved about...
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Relationship
We were a little taken aback when we no longer got phone support. We still get phone support for a...
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Culture, Value
We had an initial concern with the way Qualifacts charges to send statements to clients. Every time...
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Relationship, Product
The contrast between InSync EHR and our previous EHR is night and day. When we switched, our billing...
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Operations, Product
The product takes some training. It is not as intuitive as our previous solution, but that is...
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Product, Value
I would highly recommend InSync EHR, but for a smaller practice, it would be a bit too expensive and...
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Operations
Implementing the product took some time, but that is because the vendor listened to us and...
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Relationship
We used to be able to use InSync EHR for everything, but then, Qualifacts came in. Since then, we...
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Product
InSync EHR's recent upgrade has made it prettier. The system still has the same information, but it...
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Relationship
The vendor's customer service was awesome before it was moved to Qualifacts. Qualifacts still does...
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Product
We like the system's customization. Each employee can customize their own account, so the things...
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Product
There is one thing in the system that we wish Qualifacts would fix, but it isn't a huge thing. We...
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Loyalty
InSync EHR is part of our long-term plans. We bought it, so we are committed. In 12 months, I think...
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Loyalty, Product
I'm not sure whether I would buy InSync EHR again. It has some good features and some poor features....
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Product
Due to the fact that everything is online, I don't have paper charts to fall back on anymore. If...
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Relationship
Qualifacts keeps their promises but very reluctantly. Qualifacts’ executive involvement is fine, but...
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Value
I am charged a flat rate, and that rate is very high for service phone calls about issues. However,...
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Loyalty, Value
Qualifacts' product is part of our plans solely due to the fact that transferring from one EHR to...
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Operations
The implementation was ridiculous. Qualifacts sent somebody in to help train us, but then that...
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Relationship, Operations
When we had questions after the InSync EHR implementation, we had a hard time dialing in. We would...
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Culture, Value
Qualifacts promised we would have certain things, but things weren't the way they were described to...
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Loyalty
In terms of performance, InSync EHR is running. We have discontinued our RCM side because there was...
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Product
Qualifacts’ initial system to process EOBs was for us to go through a third party, so we took all of...
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Relationship
Qualifacts' service ticketing system has become more clunky. They have also limited who we can call....
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Operations, Product
We like how intuitive the system is. From our administrative staff to our clinical staff, the one...
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Relationship
When InSync was just InSync, I had a very good relationship with their executives. Anytime there was...
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Loyalty, Relationship
I have had no contact with the vendor since Qualifacts bought them out.
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Product
InSync EHR is geared toward medical practices and is less geared toward specialty practices. There...
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Product
InSync EHR has a ton of capabilities, so we are still discovering new things it can do. The system...
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Operations
The timing of some things during our implementation was off. Some of our implementation staff...
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Loyalty, Relationship
There is a bit of a language barrier between Qualifacts' support team and our staff members....
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Relationship
Qualifacts does a pretty good job of listening to our suggestions. That is impressive. They look...
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Operations
Qualifacts has empowered us to train our staff in addition to giving us the information in their own...
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Product
With InSync EHR, we are able to get through everything and use the solution the way it needs to be...
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Relationship, Product
Overall, InSync EHR is going well for us, and we don't have a lot of issues with Qualifacts. They...
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Product
There are a couple of things in InSync EHR that I wish worked a little nicer than they do. For...
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Operations
The implementation and training were the hardest parts of the process. There are still configuration...
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Culture, Loyalty, Product
We switched from our previous EHR because it didn’t have some of the integration that InSync EHR...
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Relationship, Value
I have tried to get in contact with our US-based representatives, and that has been awful. The way...
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Relationship
Our relationship with the vendor started off really well. In the beginning, the vendor's...
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Culture
The vendor's salesperson sold us on what the system's forms looked like. They said that the...
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Operations, Product
We used to be able to go into the vendor's education university and find a bunch of things to click...
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Product
It can be difficult to do paperwork in the product. The vendor told us that they would be able to...
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Value
InSync EHR is overpriced, and the vendor charges for a lot of extra things, such as email reminders....
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Relationship
Qualifacts’ customer service is a real struggle. The people who answer the phone are great and very...
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Relationship
I sent a list of issues to Qualifacts a while ago in hopes that we could set up a meeting, and we...
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Loyalty
When we decided to switch our system to InSync EHR, our whole management team was on board. We were...
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Operations
The vendor had significant turnover during our implementation in roles where people had to learn the...
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Relationship
The biggest thing Qualifacts can do is have a better understanding of how businesses operate and the...
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Product
Going in, I was really excited about InSync EHR’s productivity reporting and some of the things the...
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Culture, Loyalty, Operations
We have had some implementation problems. Qualifacts has been growing with us, and I think that the...
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Relationship
The vendor needs to realize that outcomes and A/R do matter. The vendor needs to focus on having...
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Relationship
Qualifacts really tries to make the product work. It just sometimes takes them a while because they...
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Operations, Product
Qualifacts doesn’t really train us on the reporting process, but there is a webinar coming out soon...
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Operations, Value
The overall monthly cost of the program is a good draw. I would definitely recommend the program...
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Operations
We had somebody who was experienced during the setup, but they weren’t exactly stable, so the setup...
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Value
Qualifacts charges too much for Zoom and all the other things in the product.
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Operations
We didn't know what we didn't know. We paid the vendor a large amount of money just for the...
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Relationship
Every time I have called the tech support people, they have been very helpful. They stay on the...
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Relationship
We lost a person from Qualifacts, and the vendor has tried to recover from that. We have been trying...
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Culture, Relationship, Product
The billing side of things does not work as smoothly as the vendor promoted. We have to key in some...
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Culture, Relationship, Product
I don’t know the vendor's competitors. Qualifacts sold their product as being very adaptable to our...
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Operations
I have watched Qualifacts’ webinars and upgraded trainings, but I still don’t know what I do and...
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Relationship
A year ago, I would have recommended InSync EHR to others. Now, my recommendation would be less...
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Relationship
When I am on the phone with Qualifacts’ support team, it generally takes me a while to translate...
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Operations
With our initial training, there were several people doing the trainings, and not everybody was...
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Product
I know there is a lot more that InSync EHR can do than what we use it for, but I have looked through...
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Relationship, Product
I have been requesting that Qualifacts update our forms, and to this date, the forms have not been...
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Product
We are not able to bill all of our carriers through InSync EHR. That is a direct issue with the...
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Loyalty, Product
There has been a lot of talk about changing from InSync EHR. We are in the process of reviewing...
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Operations
The person who did our initial InSync EHR implementation was absolutely wonderful. That person had...
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Value
Qualifacts charges us for every little thing. There was a point when we were not able to bill at all...
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Product
InSync EHR has some really good qualities, and it is better than our previous system. We were...
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Loyalty, Relationship
InSync EHR’s biggest downfall is the vendor’s customer service. When we first started with InSync...
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Relationship
What Qualifacts promises is not meeting my needs. I have repeatedly asked them to do an upgrade, and...
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Relationship
We work with people at the vendor that are on every single email from Qualifacts, but they just...
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Relationship, Value
There are some unique aspects of our organization because of our area, our culture, and our need to...
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Relationship
If the company were still owned by InSync, I would buy the product again. Since it was bought out,...
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Culture
The vendor told us that they would work with us on licensing because we don't want to pay the full...
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Operations
I wish Qualifacts would go back to doing virtual training. That was so much easier because we could...
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Product
The vendor promised that InSync EHR would do certain things, but it is clunky. I have to call them...
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Product
I really like how the calendaring with the clients and the therapists works in InSync EHR. And I...
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Relationship
The vendor’s support team is not as good as it once was. Sometimes it takes days for them to...
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Relationship
We don’t have an account manager or any contact with Qualifacts. Our requests for development...
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Relationship, Product
Qualifacts doesn’t integrate the system with products from anybody other than their third-party...
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Relationship, Product
The vendor’s website is way too slow, and it is maddening for us to take notes while we are seeing...
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Relationship
Before Qualifacts came on, we were really happy with our account manager. We had some problems with...
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Product
When somebody cancels their appointment through text message, we don't know when they have canceled....
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Product, Value
InSync Healthcare Solutions' product was made more for medical doctors, and we are a mental health...
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Relationship
The support has gotten a lot better over the last several years. We get an answer much more quickly....
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Relationship, Operations, Product
The vendor does updates, and they come up with some new things. Those are not always things that...
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Culture, Relationship
I had a really bad experience with a higher-up from the vendor a while ago. I had a meeting with...
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Relationship
When we chose to use Qualifacts’ billing service, we had mixed feelings about that. We were pretty...
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Loyalty, Value
Since we were unhappy with InSync Healthcare Solutions' billing services and pricing structures, we...
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Product
Overall, we have been pretty happy with the EHR. We like the schedule, the way to do the encounter...
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Culture, Value
Our biggest complaint has been the increase in prices. We have been reasonably happy with the EHR,...
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Operations, Product
What InSync presented and how the EHR works are like night and day in certain aspects. We are a...
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Product
The billing product is InSync’s biggest strength; it is very well done. It is very user friendly and...
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Product
Our EHR has gone down, and we are slow right now. Doctors are complaining that the prescriptions are...
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Product
The spinning in the EMR needs improvement, and the ePrescribing needs to be refurbished completely....
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Relationship
I don't know what InSync’s vision is. Since the vendor was purchased, I can't get ahold of any of...
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Relationship
When we call the support team, they help, but we revisit the same issues over and over, and there...
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Product, Value
InSync’s billing is pretty bad. I am always fighting the bills because the vendor gets things wrong...
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Operations
InSync’s pitch was that their systems had not been down in years. Within weeks of our...
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Relationship
Our experience with InSync was not great. There were ongoing prescribing issues, and we sent...
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Loyalty, Relationship, Product
We have had a lot of issues with the accuracy of InSync’s prescribing software. Some prescriptions...
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Operations
From what we observed, any company would want better training than InSync provided. Their training...
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Operations, Product
The vendor talks about how compatible the system is with iPads, but the system is not compatible. I...
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Operations
During the implementation, I had somebody that didn't know what the hell they were doing, and...
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Loyalty, Product
When we were looking for a web-based system, we wanted something that was fast from home and in the...
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Product, Value
We have yet to see outcomes with the system. We are spending more time in the record now than we...
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Operations, Value
To be successful with the product, a customer would have to get better training than I got, but the...
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Loyalty
We went with InSync because their system has a web-based model, and that was better for us than our...
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Product
Our previous solution was much easier to use and customize than InSync's product. InSync's product...
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Operations
Part of the training was horrific. The training was so hard and fast; it was like a shotgun blast....
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Operations, Product
The system has a lot of good features, and if we knew how to use those features, they would be...
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Loyalty, Value
Our system is unique, and I am hoping that I can work with InSync to get the system how we want it....
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Product, Value
In our specialty, providers are paid a certain way, and this system does not have a way for us to do...
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Product
We do not have a way to post payments in the system. The payment processing piece is not embedded...
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Product, Value
The primary features of the system, such as features for scheduling, sending claims to insurance,...
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Relationship, Product
InSync should talk to people who are utilizing the software in the industry to try and make it...
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Relationship
Before the company was bought by Qualifacts, things were different. I have called the vendor many...
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Relationship, Operations
We find it extremely difficult to get the people at InSync to understand what we want. When we send...
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Relationship
There is a language barrier with the vendor's people, and that is a problem. It is very hard to...
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Relationship
Insync hasn't promised anything that they haven’t followed up on. The vendor has gotten the job done...
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Relationship, Product
Occasionally, InSync will update our things without telling us. The vendor is not bad, but they are...
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Operations
We were very dissatisfied with the lack of training from InSync after the initial implementation. We...
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Relationship
A big thing that has come up recently is the vendor's customer support. We need it to be easier to...
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Operations
The initial training was pretty good. There were people on our team who needed more support, but the...
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Product
There are things on the billing side that have been a lot more complex than we thought they would...
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Culture, Loyalty
We selected InSync specifically because they offered an integrated health capacity functionality. We...
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Product
We are having an issue with the integration between our credit card system and InSync's system. The...
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Culture
InSync did not come through with all the features that were promised to us during the marketing...
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Operations
In the very initial phases, InSync felt very supportive, but as soon as the initial implementation...
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Product
The internal integration feels clunkier than I would like with regard to providers being able to...
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Relationship, Product
We had a provider who left and said they were really relieved to never have to interact with...
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Relationship
The issue is not that InSync is not responsive. The issue is the inconsistencies and the vendor's...
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Culture, Product
The vendor was clear with us in the beginning that they didn't have a mobile app. But I had an EHR...
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Product
InSync's system is working much better than what we were using previously for our medical...
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Product, Product
We do not always trust the data that comes out of InSync's system. Things always depend on who ran...
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Relationship, Relationship
We have been pleased with the quality of InSync’s support. Over time, InSync’s customer service has...
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Loyalty, Loyalty
We are shopping for other vendors, not because we do not like InSync but because we are going to...
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Operations, Operations
We do not get much training from the vendor. We were led through everything when we got the new...
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