Quantros Quality & Safety Management Comments

 

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The reports are just not there. We aren't getting as many upgrades as the other clients.

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

I don't really see our overall satisfaction going any higher with what I know now. If the vendor...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

One thing that is really frustrating is that we can't customize the issues in the tickets. That...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

One positive change that we like is the custom tags. They have helped us to improve the...

Dec 2019
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Analyst/Coordinator

Technology

One huge pain point for me is the lack of mobile access and the lack of ability for our leadership...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

When the company came to our facility years ago, we sat down and talked, and we really enjoyed the...

Oct 2019
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Analyst/Coordinator

Relationship

We have always had a good relationship with the vendor. If people can't answer right away when we...

Oct 2019
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Director

Functionality and Upgrades

It would be easier to manage the tool if we didn’t have to wait for an email whenever a staff member...

Jun 2019
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Director

Functionality and Upgrades

Regulatory Reporting Manager has gotten so much easier to use.

Jun 2019
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Director

Other Observations & Comments

I think Quantros is making a lot of changes that contribute to the end users’ frustrations....

Dec 2018
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Director

Implementation and Training

Quantros offers a variety of learning opportunities, but the problem is finding the time to devote...

Dec 2018
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Director

Functionality and Upgrades

The actual employee reporting is great. We have had no problems with it. Our biggest problem with...

Dec 2018
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Director

Functionality and Upgrades

The ad hoc reporting is difficult and not intuitive. Quantros phased out some of the standard...

Dec 2018
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Director

Implementation and Training

The system is easy to use and doesn’t require much training. Quantros does offer monthly training...

Dec 2018
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Director

Functionality and Upgrades

We keep track of a lot of different departments, such as behavioral health, lab, and pharmacy....

Dec 2018
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Director

Relationship

The executives are very attentive and quick to respond to our needs. If I ever have a question or...

Dec 2018
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Director

Implementation and Training

Quantros offers webinars for further training in many great areas. If I have a question or need...

Dec 2018
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Director

Implementation and Training

The implementation was excellent. Quantros had several people come on-site. Quantros even does...

Dec 2018
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Director

Service and Support

We have been working with Quantros for a very long time, and they have been instrumental in our data...

Dec 2018
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Director

Service and Support

We had some opportunities at one of our facilities, and Quantros sent someone who met with our...

Dec 2018
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Director

Service and Support

Quantros has always been right on target when we have needed technical support. They work very well...

Dec 2018
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Director

Functionality and Upgrades

The system is very statistically oriented. So if a facility has a statistician, or someone who is...

Dec 2018
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Analyst/Coordinator

Sales and Contracting

Quantros is fairly upfront about their fees, and they mostly bundle them into their initial setup...

Sep 2018
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Analyst/Coordinator

Service and Support

Quantros' support is average. Not too long ago, I went into the online help tool to print off...

Sep 2018
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Analyst/Coordinator

Functionality and Upgrades

The system is not very user friendly for medical personnel. When we input information, the process...

Sep 2018
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Analyst/Coordinator

Service and Support

I would really like to see more transparency from Quantros, and I would like to have a roundtable...

Sep 2018
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Director

ROI / Cost (care and feeding)

If money were no option, I might go with another system. But Regulatory Reporting Management does a...

Sep 2018
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Director

Functionality and Upgrades

The reports that we can pull out for the Quantros system are not as helpful or user friendly as they...

Sep 2018
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Director

Other Observations & Comments

Every once in a while, Regulatory Reporting Management runs behind. I am not sure how much of that...

Sep 2018
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Director

Other Observations & Comments

The reports are helpful; however, there is a bit of a lag with the reporting. I don’t know whether...

Sep 2018
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Director

Other Observations & Comments

We are starting to work on a feature that will automatically pull data into the Quantros tool so...

Sep 2018
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Director

Service and Support

Quantros is very helpful when we have issues. They are always on time with submitting the data.

Sep 2018
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Director

Functionality and Upgrades

The reporting is kind of clunky, but the reports are available. The reports that we can pull out of...

Sep 2018
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COO

ROI / Cost (care and feeding)

We used to have a paper system for occurrence reporting. People would have to call in and submit...

Sep 2018
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COO

Functionality and Upgrades

We aren’t technically required to submit core measure data because we are a critical-access...

Sep 2018
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COO

Functionality and Upgrades

In our emergency department, we look at the number of patients who have left against medical advice....

Sep 2018
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COO

Service and Support

Quantros doesn't really provide guidance. They would help us if we needed it, but we would...

Sep 2018
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COO

ROI / Cost (care and feeding)

If our Quantros system didn’t help us get the data we need, we wouldn’t be able to make...

Sep 2018
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Analyst/Coordinator

Service and Support

The customer support from Quantros has been easily accessible, and the representatives are quick to...

Aug 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our internal reporting combined with the system’s feedback events has driven our compliance rate up...

Aug 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have seen many improvements since we started using the system in our organization. We have seen...

Aug 2018
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Analyst/Coordinator

Functionality and Upgrades

I would like to see the feedback manager improved. The whole process of closing events is very...

Aug 2018
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Analyst/Coordinator

Implementation and Training

We had some struggles with implementing the system because we switched to it from paper. There was a...

Aug 2018
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Analyst/Coordinator

Sales and Contracting

I wish Quantros were a little more flexible with their pricing model when working with smaller...

Aug 2018
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Analyst/Coordinator

Functionality and Upgrades

Quantros is constantly updating and improving the system. They have made it more user friendly by...

Aug 2018
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Manager

Functionality and Upgrades

We use Quantros' system to collect patient fall status and medication events. We also use it in our...

Jun 2018
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Manager

Technology

Quantros has always been reliable, especially in the last few years. They offer webinars and regular...

Jun 2018
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Manager

Functionality and Upgrades

Quantros’ system has improved our efficiency because we previously used a paper system. Authors can...

Jun 2018
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Manager

Functionality and Upgrades

We aren't familiar with comparable products to Quantros' system. We like the product. Some of our...

Jun 2018
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Manager

Future Outlook

We aren't currently planning on stopping our use of Quantros' system. It is part of our long-term plans....

Jun 2018
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Manager

ROI / Cost (care and feeding)

Quantros doesn't nickel and dime our organization. We have added departments that use the system,...

Jun 2018
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Manager

Service and Support

Quantros has kept their promises, and they have improved in the past few years. They were very...

Jun 2018
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