R1 RCM Revenue Cycle Outsourcing
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
We used R1 for a service, and the quality of their staff and consultants was poor. R1 goes from one...
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I would select R1 again. The R1 agreement includes fees, the cost to collect, incentives, the...
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R1 has fantastic people. They come with an arsenal of good processes. I have been very impressed by...
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R1 can do a better job with internal coordination. Their work is very siloed. R1 is a large...
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R1 bought Cloudmed, so R1 is growing by leaps and bounds. I hope they don't get too big for their britches....
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Fortunately for me, I get to work with a lot of the same people. There have been a lot of new people...
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When we first transitioned, there were a lot of A/R issues and denials. Those things weren't...
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We had a really big impact when R1 acquired VisitPay because we used to use another company that...
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We are charged by R1 based on performance metrics. I don't know whether we are charged the whole fee...
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R1 either meets or exceeds our expectations. I would say they meet our expectations more, but I...
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R1 has done a ton of work in the consumer experience space, like with the acquisition of VisitPay. I...
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R1 is a global company, and they have a global toolkit. They are very good at registration and...
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The back end of R1 is a little harder to deal with because depending on what system an R1 client is...
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R1 hires talented people, and they have acquired leadership from their customers where they have...
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R1 executes well. I have worked with them on any of the tactical projects we have had, and they have...
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The executives I deal with are very involved. I can call anytime. I am happy with R1. We have been...
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Over the past few years, especially with the pandemic, the firm has really stepped up and exceeded...
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The stability in our performance post-transition is going really well. We have all the deployments...
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The firm avoids nickel-and-diming us. That has always been one of the hallmarks of our partnership.
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The areas where I would ask R1 to improve are really just one-off things that we address as they...
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We could always collect money more quickly, and R1 doesn't get a pass on that. I know they work...
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The firm doesn't nickel-and-dime us. Early on with R1, they seemed to nickel-and-dime us. As the...
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Navigating through the pandemic while trying to work remotely and still provide good quality care...
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R1's automation certainly helps and improves. However, we also must remember the population we serve...
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We worked on agreeing on the performance from our contract with R1 and took out some of the nickel-and-diming....
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I see continuous improvement at a steady enough pace with R1. They do not exceed our expectations,...
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R1’s management team has been in place for several years, and they are much better at understanding...
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One thing R1 has done well in the COVID-19 environment is roll out the ability to work with our...
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R1’s executive team is absolutely involved. The people I deal with on the regional level and when we...
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The knowledge within R1 is being driven down throughout the layers of the organization we work with....
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R1's acquisitions have helped us a lot. I am hopeful that the fact that R1 acquired VisitPay will...
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There are two major things that R1 put in play. The schedule maximizer optimizes slots to make sure...
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Our relationship with R1 is great. They are a great partner. Even though our revenue cycle is...
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My biggest criticism is that R1 tends to put a lot of focus on the large-dollar accounts for visits....
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Our relationship with R1 has gotten better in the last year. They are focusing on some areas of...
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A lot of R1's back-end work is done offshore. The front-end work isn't necessarily offshore. When R1...
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The offshore team does a great job if they follow strict guidelines. But when they have to veer from...
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I would buy R1's services again. Years ago, I wouldn’t have said the same. I would have preferred...
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We don’t see the R1 executives. That isn't a matter of concern, but the executive visibility and...
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We are very pleased with our relationship with R1 and their team. We have been very fortunate, and...
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Some of our meetings with R1 can get a little routine. Their team members will read reports to us...
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R1 is exceptional. They are very responsive and have solid processes. R1 is very consistent in...
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R1's people don't have revenue cycle expertise and knowledge. The firm doesn't bring solutions to...
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R1 benchmarks themselves against their own clients. The firm thinks it is good to have a 70%...
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We originally chose R1 over another firm, but if we had to choose again, we would go with the other...
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If a peer were considering R1, I would tell them to make sure they are auditing their claims and...
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R1 adds additional fees for KPIs or other metrics that they feel they have exceeded. However, the...
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R1 is trying to do the right thing. They are working as a partner, and we are working together to...
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We have a robust process for ensuring that the fees we pay are appropriate both in terms of making...
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We hold the firm accountable for fees, but they need to articulate and show the value and ROI that...
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The firm needs to work on staff quality and education. We would also like timelier, official...
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The biggest challenge is R1's inability to execute. There is a whole lot of theory and talk and not...
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Ultimately, I think we are going to see some improvement in revenue and other things. But at this...
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The R1 team is fantastic. If I notice an account that looks odd, I reach out to them, and they...
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R1 does a great job with up-front collections, and that is critical.
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There is a tendency with R1 to nickel-and-dime. We have to debate R1 about situations and expenses....
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Staff communication with R1 is horrible. They moved an employee away from our account so that we had...
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R1 overanalyzes things. There is paralysis by analysis. I have heard the same things for the last...
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R1 is constantly looking at new solutions or ways to improve things. They implemented kiosks and...
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Different customers may have different percentages of offshore people on their R1 coding teams....
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R1 is looking at what they can do to help with scheduling and figuring out what needs to be on-site...
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We have a point person that we can go to. I listen to and learn from that person. R1 has different...
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Our frustration lies with the bad behaviors that we are seeing and how R1 is handling things because...
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There are people who are trying to leverage some tools from another system to do comparative work...
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40% of R1’s frontline staff has been on the clock for less than a year. The firm's turnover rates...
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R1's KPIs are good. They are above average at driving outcomes. They are really focused on...
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R1 is doing a horrible job of building trust with us. There are a few key areas where they are...
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I am trying to escalate issues and problems, and I am taking the route that makes the most sense....
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R1 has a few different tools, including R1 Access for front-end workflow tools, R1 Decisions for...
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R1 has talked about things that would contribute to so many of our strategic plans and initiatives....
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We lost some of the people that were assigned to us. Folks took other positions and got promoted,...
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The R1 back office tools have been pretty solid. R1 probably needs to do more with the payment...
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R1 brings a lot of supplemental staffing to the table and some experience from the other hospital...
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Now that we are seeing results, there have been some tangible gains. However, in other cases, we...
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My general advice for other organizations is that it is important to understand the payment or...
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We live and breathe in our EMR system. Some other organizations might have multiple systems they...
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I have been impressed with R1's charge capture programs. I also understand that their patient...
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The way the terms are set up is probably going to vary from organization to organization. I am not...
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Like many staffing or consulting firms, R1 has some people who consistently exceed expectations. We...
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If someone tells me they are going to give me X, Y, and Z but I have already got a solution for...
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R1 has this position that we have to do things a certain way, and then we will get to the outcome....
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R1 has done some things that have proven to be invaluable. Charge capture is probably a revenue...
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In our relationship with R1, something that has been going well is there has been some additional...
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Routinely, I get things from the individuals on R1's team where I am looking at a report and...
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R1 has committed to having a certain number of dedicated individuals supporting our operations, and...
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R1 has been doing really well. Even through COVID-19, we have held steady. There were some metrics...
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R1's executives sit on calls and show up to meetings, but they don't say a word. In the past, I...
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We have had to reach R1's staff and executives about certain things because they literally have no...
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R1 told our executives that they were experts in our EMR, and that was not the case. The add-on...
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R1 came into our engagement without clear guidelines of what they were going to provide us. Nothing...
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A lot of the basic billing and collection work has errors. R1's leadership team doesn't have basic...
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R1 has massive turnover. We have been through multiple executives with our project. We can't even...
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R1 does not provide thought partnerships and doesn't have any best practices of their own. R1...
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R1 nickel-and-dimes in a way with a certain area. They identify something, but they don't want to...
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R1 isn't always as efficient as they should be in terms of reading notes. We wait for certain things...
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R1 didn't deliver some of the technology that they spoke about during the RFP process, and we are...
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A recurring theme with R1 is the change in leadership. That concerns me. I understand the changes on...
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If I had known what I know today when we first decided to go with R1, I would probably have gone in...
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R1 has some very solid reporting in all aspects of the program. They are measuring every single...
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Our local patient access director has been yanked to other facilities for training because they are...
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The new national lead has owned all the issues, so I give them credit for that. Clearly, they...
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R1’s call center is trash. We have nothing but complaints about the call center. People call and are...
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R1 is very efficient when it comes to getting bills out the door. A lot of people don't love R1, but...
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The drivers of our continued future satisfaction with R1 are the continued development and...
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R1’s acquisition of VisitPay is relatively new. From our perspective, I can’t really say that...
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Execution can be challenging with R1, like with any large organization. But that is not meant to be...
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We have hit virtually every timeline with R1. A large number of our assets have been converted over...
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We are not going to hold R1 to a standard that we wouldn't hold ourselves to. We know our problems...
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We transitioned our people to R1 in the middle of a global health pandemic when we couldn't be...
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We haven't felt the pinch from scheduling issues at some of our big revenue hospitals; it has been...
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A couple of our hospitals have had really big challenges, and it is very easy for hospital...
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By and large, what the hospital executives are seeing immediately is cost pick-ups. We are reducing...
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We have established really good work relationships with R1. We listen to what they need and help...
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When we tell R1 about a problem we see, they agree, and they find the root cause and what we can do...
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When R1 started to nickel-and-dime us, we came right back with quarters and dollars. COVID-19 has...
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My expectations were very high based on what we negotiated, and R1 has met my expectations. I don't...
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I haven't really seen strategy from R1 yet. We have been so focused on tactical things.
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I would give R1 a great grade, but I wouldn't give them an A+ because the technology has been hit...
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