R1 RCM Revenue Cycle Outsourcing
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Mollie Hunt
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User Commentary

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Director

People and Knowledge

The quality of staff and consultants is really key to R1’s success. We have a couple of key people...

Nov 2022
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Director

ROI and Cost

One of the things that R1 does as part of their engagements is offer to share in the benefit of...

Nov 2022
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Director

Sales and Contracting

R1 is fair within the contract. They don't try to nickel-and-dime us. There were one or two sticking...

Nov 2022
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Director

Project Results

It took us a while to figure out what R1 was good at from a coding perspective. They do a really...

Nov 2022
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Director

Lessons Learned

I would just say customers should be mindful of the contracting process and what they are paying...

Nov 2022
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VP/Other Executive

Project Results

R1 is falling short in several ways. They offer reasons for that, some of which are valid, but some...

Aug 2022
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VP/Other Executive

People and Knowledge

I would like to see more aggressive improvement in the patient relationship work that R1 does. R1 is...

Aug 2022
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VP/Other Executive

Other Observations

Some of R1’s executives are very visible, but I am not sure whether their work and efforts are...

Aug 2022
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VP/Other Executive

ROI and Cost

Given the choice, I would not buy R1's services again because I have seen other organizations who...

Aug 2022
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VP/Other Executive

People and Knowledge

R1 will make every effort to hit the numbers that drive their bottom line, but they are less...

Aug 2022
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VP/Other Executive

Tools and Methodology

I am satisfied with how R1 relates to the client and the efforts that R1 is making in a lot of...

Aug 2022
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VP/Other Executive

People and Knowledge

We have had reasonable success while working with R1. They perform pretty well on the KPIs that we...

Aug 2022
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VP/Other Executive

Relationship

I would tell R1 that they need to get results quicker. They are just too slow to get where we want...

Aug 2022
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VP/Other Executive

Future Outlook

In some respects, I think things are going to get better. For the first time, R1 put in a senior...

Aug 2022
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VP/Other Executive

ROI and Cost

I think R1 is going to charge me more after the acquisition of Cloudmed is completed. I think there...

Aug 2022
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CEO/President

People and Knowledge

R1 does a great job for us. When we are talking about an outsourced function, it really comes down...

Aug 2022
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CEO/President

Project Results

R1 offers a lot of transparency to the inner workings of the revenue cycle outsourcing. We hold...

Aug 2022
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CEO/President

Other Observations

Previously, we were going to change the registration system for a lot of our areas. Any conversion...

Aug 2022
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CEO/President

Tools and Methodology

R1 generally uses commercial products. For example, because they work in all kinds of different...

Aug 2022
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VP/Other Executive

Relationship

R1’s leadership is very communicative and polite. I have no problems with those individuals; they...

Aug 2022
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VP/Other Executive

Lessons Learned

R1 quickly learned how our organization does things. I was very hesitant to bring R1 in, but based...

Aug 2022
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CFO

Tools and Methodology

R1 brought a wealth of knowledge and experience with them, and they brought to the table different...

Aug 2022
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CFO

Tools and Methodology

We continue to struggle with lowering the denial rates for our up-front denials, getting clean...

Aug 2022
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VP/Other Executive

Tools and Methodology

R1's performance is still very stable for us globally. There are pockets of things the firm is still...

Aug 2022
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Director

Relationship

R1 is forward thinking, and their executives get involved quickly. R1 has standing meetings with the...

Aug 2022
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Director

People and Knowledge

The R1 staff is knowledgeable, responsive, and personable. R1 was instrumental in helping with a...

Aug 2022
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Director

Lessons Learned

Any shared sort of environment comes with its own challenges, and R1 does a lot of their work with...

Aug 2022
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Director

Tools and Methodology

Some valuable things that R1 brings us are their technology and the ability to work in a shared...

Aug 2022
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CFO

People and Knowledge

The quality of the staff members is excellent, especially the firm’s leaders. They are no better or...

Aug 2022
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CFO

Tools and Methodology

We seem to get some good guidance out of the firm, but I don't participate actively in new ideas....

Aug 2022
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CFO

Relationship

The executives are involved as much as I would like them to be with R1. We have regular calls, and...

Aug 2022
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CFO

Project Results

R1 has had some challenges with staffing, and those challenges have involved servicing our account....

Aug 2022
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CFO

Tools and Methodology

R1 has good technology. They bring a lot of different tools and data to the table and have...

Aug 2022
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CFO

Relationship

R1’s executive leadership wants to ensure that we are maximizing our relationship and getting the...

Aug 2022
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CFO

ROI and Cost

We have made improvements, and the firm has helped us drive them forward. We have improved in terms...

Aug 2022
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CFO

ROI and Cost

When we ask for additional work, there is always an amendment to the contract. The additional things...

Aug 2022
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Director

Project Results

R1 did not consistently exceed our expectations even though they claimed to be the leader in the...

Aug 2022
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Director

People and Knowledge

Overall, I am happy with the staff I work with from R1 because they are very knowledgeable. R1 has...

Aug 2022
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CFO

Relationship

The firm has been a willing partner in things we have wanted to try and do. Some of those things...

Aug 2022
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CFO

Relationship

R1’s services are very good. We have a very good on-site leader who is able to help track things...

Aug 2022
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CFO

Tools and Methodology

Even if our organization’s leadership wanted to move away from R1, I would still want to use R1’s...

Aug 2022
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CFO

Relationship

In general, the firm meets my expectations. If they are falling a little short or I think there is...

Aug 2022
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Director

ROI and Cost

R1 brought additional resources and staff to our organization, but we could have done exactly what...

Aug 2022
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VP/Other Executive

Relationship

R1 has done a few acquisitions. They are trying to figure out how to possibly componentize their...

Jul 2022
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VP/Other Executive

Relationship

R1 still has a pretty long way to go with our organization to make us feel confident that they are...

Jul 2022
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VP/Other Executive

ROI and Cost

R1 was making some changes that looked promising, but in my personal experience, the firm wasn't...

Jul 2022
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VP/Other Executive

Tools and Methodology

R1 has good people. The firm's strategic ability is improving. Their gig is executing well.

Jul 2022
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VP/Other Executive

Project Results

R1’s metrics have been struggling. They are not doing things at the pace or the speed that our...

Jul 2022
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VP/Other Executive

Tools and Methodology

With all the changes R1 is going through, things are fairly promising. R1 is trying to build a more...

Jul 2022
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VP/Other Executive

Future Outlook

There are good things that R1 is bringing in the future that we are looking forward to.

Jul 2022
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VP/Other Executive

ROI and Cost

I don't feel that we are getting the value of what we are paying right now for R1. We would be worse...

Jul 2022
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VP/Other Executive

Other Observations

There are a lot of operational workflow changes that have been implemented that we hope will help...

Jul 2022
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VP/Other Executive

Relationship

R1 is engaged and collaborative, and their executive leadership wants to do the right thing.

Jul 2022
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Director

Relationship

R1 helps us with the entire revenue cycle, including coding. The firm is a big partner with us in...

Jul 2022
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Director

Project Results

The firm knows what we need. They know the things that have been defined contractually to improve...

Jul 2022
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Director

ROI and Cost

The economies of scale alone drive a lot of value. If we had to have centers of excellence or...

Jul 2022
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Director

Tools and Methodology

R1 is cascading to the point where the layers below the upper leadership team are now recognizing...

Jul 2022
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Director

Tools and Methodology

When we think about a traditional revenue cycle model of the front, middle, and back areas, the...

Jul 2022
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Director

Tools and Methodology

We want the firm to leverage their other clients and tell us what those clients have done to be...

Jul 2022
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Director

People and Knowledge

R1 has expanded quite a bit in the last few years. They have signed up a lot of big customers and...

Jul 2022
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Director

Project Results

The firm does very well in certain areas, and they sort of struggle a bit in others. The...

Jul 2022
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Director

People and Knowledge

We do have direct access to the firm's high-level leadership. The leadership people are in...

Jul 2022
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Director

Relationship

When we go into our setting in person, we don't know there is a different company there other than...

Jul 2022
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Director

Project Results

Things are going pretty well given the new normal of circumstances in the world. R1 is performing...

Jul 2022
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CFO

Future Outlook

We are having some good success with R1. The outcomes from a patient satisfaction perspective are...

Jul 2022
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CFO

Relationship

We have seen much more collaboration from the firm. All of the R1 executives that are servicing the...

Jul 2022
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CFO

Tools and Methodology

R1's pricing structure is pretty easy in that it is a percent of collections. R1’s model is good in...

Jul 2022
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Director

Relationship

Certain things were causing a dumpster fire multiple times a day because of the way that R1 was...

Jul 2022
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Director

Project Results

R1 is not doing anything to improve their impact. There is a joke about government workers and how...

Jul 2022
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Director

Relationship

When R1 first started, I maybe would have rated the firm lower because of the transitional period,...

Jul 2022
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Director

Project Results

I work with R1 quite closely, and I would say things are going great. Like anything, a lot of the...

Jul 2022
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CFO

Tools and Methodology

One thing R1 has done well is with the workforce challenges that we are all experiencing right now,...

Jul 2022
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Director

People and Knowledge

R1’s best people are what we would consider fairly mediocre. R1 has people who are trying to be...

Jul 2022
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Director

Project Results

R1 did an analysis for us that ended up being something that didn't help us. We had to pay another...

Jul 2022
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VP/Other Executive

Project Results

There are very clear operational shortfalls in the R1 model. We have seen a lot of effort being put...

Jul 2022
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VP/Other Executive

ROI and Cost

R1's value proposition is that they will bring both a cost-to-collect improvement and a P&L...

Jul 2022
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Director

Tools and Methodology

R1 wanted to give us add-on technology. The problem was that the technology the firm had was built...

Jul 2022
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Director

ROI and Cost

R1 is astronomically expensive. There are things that are not included, and the firm charges us...

Jul 2022
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Director

Project Results

R1 is consistently performing well below expectations. There is no plan or guidance. There is no...

Jul 2022
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VP/Other Executive

Lessons Learned

R1 has been behind with their technology deployment on the front end. Nothing has gone exceedingly...

Jul 2022
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VP/Other Executive

Project Results

Things are not good with R1. The quality of the firm's staff is one of our issues with the firm. R1...

Jul 2022
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VP/Other Executive

Relationship

As we were deciding to go with R1, I felt that R1 had positioned themselves in the market as a very...

Jul 2022
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Director

Relationship

R1’s high-level folks are out of the picture. I haven't seen them step foot here. There have been no...

Jul 2022
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Director

Relationship

We ask the firm again and again what they are doing or how they are measuring outcomes, but R1 has...

Jul 2022
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Director

Future Outlook

Fortunately, there were executive leaders here that were a little leery of R1 initially. After some...

Jul 2022
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CFO

Tools and Methodology

Things with R1 are good; I love their team and my primary contacts. The firm continues to be very...

Jul 2022
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CFO

Tools and Methodology

The one area where I would like to see improvement from R1 is proactivity when they have an update...

Jul 2022
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CFO

Project Results

R1 has done a great job of being flexible with their models. When staffing has gotten more...

Jul 2022
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VP/Other Executive

Relationship

R1 is fairly siloed. Before we started outsourcing, we had a highly engaged revenue cycle where we...

Jul 2022
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VP/Other Executive

Project Results

R1’s focus is appropriate in how they focus on the high-dollar accounts and the accounts that are...

Jul 2022
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VP/Other Executive

ROI and Cost

R1 is more focused on cost management and reduction as opposed to performance and revenue...

Jul 2022
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VP/Other Executive

Project Results

R1 isn't necessarily focused on industry standards or helping us get to the top. The firm is focused...

Jul 2022
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VP/Other Executive

Future Outlook

I am going to wait and see how the CloudMed acquisition will impact R1. I want to see what...

Jul 2022
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VP/Other Executive

Relationship

I have a great relationship with the local R1 team and with the leaders at R1. Those people do a...

Jul 2022
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VP/Other Executive

Sales and Contracting

I have been hearing from lower-level members of the R1 team more that certain things are not part of...

Jul 2022
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VP/Other Executive

Relationship

There has been a change in the reporting relationship structure at R1. Pretty much all of the teams...

Jul 2022
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Director

Project Results

I get very good turnover when I question certain accounts. That is important to me because I...

Jul 2022
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Director

Tools and Methodology

R1 revamped the way they do the monthly operating reports, and during our meetings, not everything...

Jul 2022
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Director

Project Results

R1’s upfront cash collections are increasing, and that is very critical because that was challenging...

Jul 2022
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VP/Other Executive

Project Results

With R1, we are looking for more immediate impacts. If someone is in need of throughput,...

Jul 2022
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VP/Other Executive

Sales and Contracting

Our contract is written to R1’s advantage, so it is not in the best interest of our company. The...

Jul 2022
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VP/Other Executive

Project Results

R1 absolutely does not exceed my expectations. They don't have the skill set within their company to...

Jul 2022
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VP/Other Executive

People and Knowledge

We have had several senior executives assigned to us. The one we have now is more in the weeds. But...

Jul 2022
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VP/Other Executive

Project Results

R1 has their best interests at heart, but not ours. If we had a true partnership, the firm would...

Jul 2022
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VP/Other Executive

Project Results

There are too many issues with R1's services. When we are auditing and trying to look at one thing,...

Jul 2022
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VP/Other Executive

Project Results

I will not refer R1 to anyone, not even employees. R1 needs to connect to patients. They need to...

Jul 2022
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VP/Other Executive

People and Knowledge

We used R1 for a service, and the quality of their staff and consultants was poor. R1 goes from one...

Jun 2022
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VP/Other Executive

ROI and Cost

I would select R1 again. The R1 agreement includes fees, the cost to collect, incentives, the...

Jan 2022
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VP/Other Executive

People and Knowledge

R1 has fantastic people. They come with an arsenal of good processes. I have been very impressed by...

Jan 2022
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VP/Other Executive

Tools and Methodology

R1 can do a better job with internal coordination. Their work is very siloed. R1 is a large...

Jan 2022
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VP/Other Executive

Relationship

R1 bought Cloudmed, so R1 is growing by leaps and bounds. I hope they don't get too big for their britches....

Jan 2022
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Director

People and Knowledge

Fortunately for me, I get to work with a lot of the same people. There have been a lot of new people...

Jan 2022
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Director

Project Results

When we first transitioned, there were a lot of A/R issues and denials. Those things weren't...

Jan 2022
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Director

Project Results

We had a really big impact when R1 acquired VisitPay because we used to use another company that...

Jan 2022
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Director

ROI and Cost

We are charged by R1 based on performance metrics. I don't know whether we are charged the whole fee...

Jan 2022
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Director

Other Observations

R1 either meets or exceeds our expectations. I would say they meet our expectations more, but I...

Jan 2022
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CFO

Tools and Methodology

R1 has done a ton of work in the consumer experience space, like with the acquisition of VisitPay. I...

Jan 2022
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Manager

Tools and Methodology

R1 is a global company, and they have a global toolkit. They are very good at registration and...

Jan 2022
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Manager

Tools and Methodology

The back end of R1 is a little harder to deal with because depending on what system an R1 client is...

Jan 2022
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Manager

People and Knowledge

R1 hires talented people, and they have acquired leadership from their customers where they have...

Jan 2022
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Manager

Project Results

R1 executes well. I have worked with them on any of the tactical projects we have had, and they have...

Jan 2022
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Manager

Relationship

The executives I deal with are very involved. I can call anytime. I am happy with R1. We have been...

Jan 2022
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Director

Project Results

Over the past few years, especially with the pandemic, the firm has really stepped up and exceeded...

Jan 2022
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VP/Other Executive

Project Results

The stability in our performance post-transition is going really well. We have all the deployments...

Jan 2022
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VP/Other Executive

ROI and Cost

The firm avoids nickel-and-diming us. That has always been one of the hallmarks of our partnership.

Jan 2022
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VP/Other Executive

Relationship

The areas where I would ask R1 to improve are really just one-off things that we address as they...

Jan 2022
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Director

Tools and Methodology

We could always collect money more quickly, and R1 doesn't get a pass on that. I know they work...

Jan 2022
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Director

ROI and Cost

The firm doesn't nickel-and-dime us. Early on with R1, they seemed to nickel-and-dime us. As the...

Jan 2022
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COO

Project Results

Navigating through the pandemic while trying to work remotely and still provide good quality care...

Jan 2022
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COO

Other Observations

R1's automation certainly helps and improves. However, we also must remember the population we serve...

Jan 2022
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COO

Sales and Contracting

We worked on agreeing on the performance from our contract with R1 and took out some of the nickel-and-diming....

Jan 2022
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COO

Project Results

I see continuous improvement at a steady enough pace with R1. They do not exceed our expectations,...

Jan 2022
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VP/Other Executive

Relationship

R1’s management team has been in place for several years, and they are much better at understanding...

Jan 2022
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VP/Other Executive

Tools and Methodology

One thing R1 has done well in the COVID-19 environment is roll out the ability to work with our...

Jan 2022
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VP/Other Executive

Relationship

R1’s executive team is absolutely involved. The people I deal with on the regional level and when we...

Jan 2022
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VP/Other Executive

Project Results

The knowledge within R1 is being driven down throughout the layers of the organization we work with....

Jan 2022
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Director

Future Outlook

R1's acquisitions have helped us a lot. I am hopeful that the fact that R1 acquired VisitPay will...

Jan 2022
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Director

Tools and Methodology

There are two major things that R1 put in play. The schedule maximizer optimizes slots to make sure...

Jan 2022
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Director

Project Results

Our relationship with R1 is great. They are a great partner. Even though our revenue cycle is...

Jan 2022
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Director

Relationship

My biggest criticism is that R1 tends to put a lot of focus on the large-dollar accounts for visits....

Jan 2022
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VP/Other Executive

Future Outlook

Our relationship with R1 has gotten better in the last year. They are focusing on some areas of...

Jan 2022
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VP/Other Executive

Future Outlook

A lot of R1's back-end work is done offshore. The front-end work isn't necessarily offshore. When R1...

Jan 2022
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VP/Other Executive

Future Outlook

The offshore team does a great job if they follow strict guidelines. But when they have to veer from...

Jan 2022
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VP/Other Executive

Project Results

I would buy R1's services again. Years ago, I wouldn’t have said the same. I would have preferred...

Jan 2022
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CFO

Other Observations

We don’t see the R1 executives. That isn't a matter of concern, but the executive visibility and...

Dec 2021
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CFO

Project Results

We are very pleased with our relationship with R1 and their team. We have been very fortunate, and...

Dec 2021
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CFO

Tools and Methodology

Some of our meetings with R1 can get a little routine. Their team members will read reports to us...

Dec 2021
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CFO

Tools and Methodology

R1 is exceptional. They are very responsive and have solid processes. R1 is very consistent in...

Dec 2021
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VP/Other Executive

People and Knowledge

R1's people don't have revenue cycle expertise and knowledge. The firm doesn't bring solutions to...

Dec 2021
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VP/Other Executive

Tools and Methodology

R1 benchmarks themselves against their own clients. The firm thinks it is good to have a 70%...

Dec 2021
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VP/Other Executive

Project Results

We originally chose R1 over another firm, but if we had to choose again, we would go with the other...

Dec 2021
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VP/Other Executive

Tools and Methodology

If a peer were considering R1, I would tell them to make sure they are auditing their claims and...

Dec 2021
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VP/Other Executive

ROI and Cost

R1 adds additional fees for KPIs or other metrics that they feel they have exceeded. However, the...

Dec 2021
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