R1 RCM Revenue Cycle Outsourcing
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VP/Other Executive

I would select R1 again. The R1 agreement includes fees, the cost to collect, incentives, the...

Jan 2022
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VP/Other Executive

R1 has fantastic people. They come with an arsenal of good processes. I have been very impressed by...

Jan 2022
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VP/Other Executive

R1 can do a better job with internal coordination. Their work is very siloed. R1 is a large...

Jan 2022
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VP/Other Executive

R1 bought Cloudmed, so R1 is growing by leaps and bounds. I hope they don't get too big for their britches....

Jan 2022
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Director

Fortunately for me, I get to work with a lot of the same people. There have been a lot of new people...

Jan 2022
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Director

When we first transitioned, there were a lot of A/R issues and denials. Those things weren't...

Jan 2022
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Director

We had a really big impact when R1 acquired VisitPay because we used to use another company that...

Jan 2022
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Director

We are charged by R1 based on performance metrics. I don't know whether we are charged the whole fee...

Jan 2022
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Director

R1 either meets or exceeds our expectations. I would say they meet our expectations more, but I...

Jan 2022
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CFO

R1 has done a ton of work in the consumer experience space, like with the acquisition of VisitPay. I...

Jan 2022
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Manager

R1 is a global company, and they have a global toolkit. They are very good at registration and...

Jan 2022
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Manager

The back end of R1 is a little harder to deal with because depending on what system an R1 client is...

Jan 2022
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Manager

R1 hires talented people, and they have acquired leadership from their customers where they have...

Jan 2022
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Manager

R1 executes well. I have worked with them on any of the tactical projects we have had, and they have...

Jan 2022
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Manager

The executives I deal with are very involved. I can call anytime. I am happy with R1. We have been...

Jan 2022
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Director

Over the past few years, especially with the pandemic, the firm has really stepped up and exceeded...

Jan 2022
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VP/Other Executive

The stability in our performance post-transition is going really well. We have all the deployments...

Jan 2022
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VP/Other Executive

The firm avoids nickel-and-diming us. That has always been one of the hallmarks of our partnership.

Jan 2022
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VP/Other Executive

The areas where I would ask R1 to improve are really just one-off things that we address as they...

Jan 2022
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Director

We could always collect money more quickly, and R1 doesn't get a pass on that. I know they work...

Jan 2022
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Director

The firm doesn't nickel-and-dime us. Early on with R1, they seemed to nickel-and-dime us. As the...

Jan 2022
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COO

Navigating through the pandemic while trying to work remotely and still provide good quality care...

Jan 2022
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COO

R1's automation certainly helps and improves. However, we also must remember the population we serve...

Jan 2022
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COO

We worked on agreeing on the performance from our contract with R1 and took out some of the nickel-and-diming....

Jan 2022
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COO

I see continuous improvement at a steady enough pace with R1. They do not exceed our expectations,...

Jan 2022
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VP/Other Executive

R1’s management team has been in place for several years, and they are much better at understanding...

Jan 2022
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VP/Other Executive

One thing R1 has done well in the COVID-19 environment is roll out the ability to work with our...

Jan 2022
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VP/Other Executive

R1’s executive team is absolutely involved. The people I deal with on the regional level and when we...

Jan 2022
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VP/Other Executive

The knowledge within R1 is being driven down throughout the layers of the organization we work with....

Jan 2022
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Director

R1's acquisitions have helped us a lot. I am hopeful that the fact that R1 acquired VisitPay will...

Jan 2022
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Director

There are two major things that R1 put in play. The schedule maximizer optimizes slots to make sure...

Jan 2022
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Director

Our relationship with R1 is great. They are a great partner. Even though our revenue cycle is...

Jan 2022
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Director

My biggest criticism is that R1 tends to put a lot of focus on the large-dollar accounts for visits....

Jan 2022
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VP/Other Executive

Our relationship with R1 has gotten better in the last year. They are focusing on some areas of...

Jan 2022
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VP/Other Executive

A lot of R1's back-end work is done offshore. The front-end work isn't necessarily offshore. When R1...

Jan 2022
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VP/Other Executive

The offshore team does a great job if they follow strict guidelines. But when they have to veer from...

Jan 2022
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VP/Other Executive

I would buy R1's services again. Years ago, I wouldn’t have said the same. I would have preferred...

Jan 2022
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CFO

We don’t see the R1 executives. That isn't a matter of concern, but the executive visibility and...

Dec 2021
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CFO

We are very pleased with our relationship with R1 and their team. We have been very fortunate, and...

Dec 2021
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CFO

Some of our meetings with R1 can get a little routine. Their team members will read reports to us...

Dec 2021
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CFO

R1 is exceptional. They are very responsive and have solid processes. R1 is very consistent in...

Dec 2021
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VP/Other Executive

R1's people don't have revenue cycle expertise and knowledge. The firm doesn't bring solutions to...

Dec 2021
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VP/Other Executive

R1 benchmarks themselves against their own clients. The firm thinks it is good to have a 70%...

Dec 2021
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VP/Other Executive

We originally chose R1 over another firm, but if we had to choose again, we would go with the other...

Dec 2021
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VP/Other Executive

If a peer were considering R1, I would tell them to make sure they are auditing their claims and...

Dec 2021
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VP/Other Executive

R1 adds additional fees for KPIs or other metrics that they feel they have exceeded. However, the...

Dec 2021
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VP/Other Executive

R1 is trying to do the right thing. They are working as a partner, and we are working together to...

Nov 2021
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VP/Other Executive

We have a robust process for ensuring that the fees we pay are appropriate both in terms of making...

Nov 2021
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VP/Other Executive

We hold the firm accountable for fees, but they need to articulate and show the value and ROI that...

Nov 2021
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VP/Other Executive

The firm needs to work on staff quality and education. We would also like timelier, official...

Nov 2021
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CFO

The biggest challenge is R1's inability to execute. There is a whole lot of theory and talk and not...

Nov 2021
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CFO

Ultimately, I think we are going to see some improvement in revenue and other things. But at this...

Nov 2021
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Director

The R1 team is fantastic. If I notice an account that looks odd, I reach out to them, and they...

Nov 2021
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Director

R1 does a great job with up-front collections, and that is critical.

Nov 2021
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CFO

There is a tendency with R1 to nickel-and-dime. We have to debate R1 about situations and expenses....

Nov 2021
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CFO

Staff communication with R1 is horrible. They moved an employee away from our account so that we had...

Nov 2021
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CFO

R1 overanalyzes things. There is paralysis by analysis. I have heard the same things for the last...

Nov 2021
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Director

R1 is constantly looking at new solutions or ways to improve things. They implemented kiosks and...

Nov 2021
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Director

Different customers may have different percentages of offshore people on their R1 coding teams....

Nov 2021
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Director

R1 is looking at what they can do to help with scheduling and figuring out what needs to be on-site...

Nov 2021
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Director

We have a point person that we can go to. I listen to and learn from that person. R1 has different...

Nov 2021
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VP/Other Executive

Our frustration lies with the bad behaviors that we are seeing and how R1 is handling things because...

Nov 2021
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VP/Other Executive

There are people who are trying to leverage some tools from another system to do comparative work...

Nov 2021
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VP/Other Executive

40% of R1’s frontline staff has been on the clock for less than a year. The firm's turnover rates...

Nov 2021
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VP/Other Executive

R1's KPIs are good. They are above average at driving outcomes. They are really focused on...

Nov 2021
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VP/Other Executive

R1 is doing a horrible job of building trust with us. There are a few key areas where they are...

Nov 2021
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VP/Other Executive

I am trying to escalate issues and problems, and I am taking the route that makes the most sense....

Nov 2021
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VP/Other Executive

R1 has a few different tools, including R1 Access for front-end workflow tools, R1 Decisions for...

Nov 2021
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VP/Other Executive

R1 has talked about things that would contribute to so many of our strategic plans and initiatives....

Nov 2021
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VP/Other Executive

We lost some of the people that were assigned to us. Folks took other positions and got promoted,...

Nov 2021
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VP/Other Executive

The R1 back office tools have been pretty solid. R1 probably needs to do more with the payment...

Nov 2021
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Director

R1 brings a lot of supplemental staffing to the table and some experience from the other hospital...

Nov 2021
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Director

Now that we are seeing results, there have been some tangible gains. However, in other cases, we...

Nov 2021
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Director

My general advice for other organizations is that it is important to understand the payment or...

Nov 2021
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Director

We live and breathe in our EMR system. Some other organizations might have multiple systems they...

Nov 2021
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Director

I have been impressed with R1's charge capture programs. I also understand that their patient...

Nov 2021
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Director

The way the terms are set up is probably going to vary from organization to organization. I am not...

Nov 2021
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Director

Like many staffing or consulting firms, R1 has some people who consistently exceed expectations. We...

Nov 2021
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VP/Other Executive

If someone tells me they are going to give me X, Y, and Z but I have already got a solution for...

Nov 2021
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VP/Other Executive

R1 has this position that we have to do things a certain way, and then we will get to the outcome....

Nov 2021
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VP/Other Executive

R1 has done some things that have proven to be invaluable. Charge capture is probably a revenue...

Nov 2021
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VP/Other Executive

In our relationship with R1, something that has been going well is there has been some additional...

Nov 2021
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VP/Other Executive

Routinely, I get things from the individuals on R1's team where I am looking at a report and...

Nov 2021
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VP/Other Executive

R1 has committed to having a certain number of dedicated individuals supporting our operations, and...

Nov 2021
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VP/Other Executive

R1 has been doing really well. Even through COVID-19, we have held steady. There were some metrics...

Nov 2021
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Director

R1's executives sit on calls and show up to meetings, but they don't say a word. In the past, I...

Oct 2021
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Director

We have had to reach R1's staff and executives about certain things because they literally have no...

Oct 2021
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Director

R1 told our executives that they were experts in our EMR, and that was not the case. The add-on...

Oct 2021
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Director

R1 came into our engagement without clear guidelines of what they were going to provide us. Nothing...

Oct 2021
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Director

A lot of the basic billing and collection work has errors. R1's leadership team doesn't have basic...

Oct 2021
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Director

R1 has massive turnover. We have been through multiple executives with our project. We can't even...

Oct 2021
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Director

R1 does not provide thought partnerships and doesn't have any best practices of their own. R1...

Oct 2021
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Director

R1 nickel-and-dimes in a way with a certain area. They identify something, but they don't want to...

Oct 2021
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CFO

R1 isn't always as efficient as they should be in terms of reading notes. We wait for certain things...

Oct 2021
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CFO

R1 didn't deliver some of the technology that they spoke about during the RFP process, and we are...

Oct 2021
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CFO

A recurring theme with R1 is the change in leadership. That concerns me. I understand the changes on...

Oct 2021
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CFO

If I had known what I know today when we first decided to go with R1, I would probably have gone in...

Oct 2021
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CFO

R1 has some very solid reporting in all aspects of the program. They are measuring every single...

Oct 2021
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CFO

Our local patient access director has been yanked to other facilities for training because they are...

Oct 2021
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CFO

The new national lead has owned all the issues, so I give them credit for that. Clearly, they...

Oct 2021
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CFO

R1’s call center is trash. We have nothing but complaints about the call center. People call and are...

Oct 2021
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CFO

R1 is very efficient when it comes to getting bills out the door. A lot of people don't love R1, but...

Oct 2021
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VP/Other Executive

The drivers of our continued future satisfaction with R1 are the continued development and...

Oct 2021
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VP/Other Executive

R1’s acquisition of VisitPay is relatively new. From our perspective, I can’t really say that...

Oct 2021
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VP/Other Executive

Execution can be challenging with R1, like with any large organization. But that is not meant to be...

Oct 2021
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VP/Other Executive

We have hit virtually every timeline with R1. A large number of our assets have been converted over...

Jul 2021
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VP/Other Executive

We are not going to hold R1 to a standard that we wouldn't hold ourselves to. We know our problems...

Jul 2021
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VP/Other Executive

We transitioned our people to R1 in the middle of a global health pandemic when we couldn't be...

Jul 2021
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VP/Other Executive

We haven't felt the pinch from scheduling issues at some of our big revenue hospitals; it has been...

Jul 2021
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VP/Other Executive

A couple of our hospitals have had really big challenges, and it is very easy for hospital...

Jul 2021
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VP/Other Executive

By and large, what the hospital executives are seeing immediately is cost pick-ups. We are reducing...

Jul 2021
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VP/Other Executive

We have established really good work relationships with R1. We listen to what they need and help...

Jul 2021
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VP/Other Executive

When we tell R1 about a problem we see, they agree, and they find the root cause and what we can do...

Jul 2021
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VP/Other Executive

When R1 started to nickel-and-dime us, we came right back with quarters and dollars. COVID-19 has...

Jul 2021
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VP/Other Executive

My expectations were very high based on what we negotiated, and R1 has met my expectations. I don't...

Jul 2021
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VP/Other Executive

I haven't really seen strategy from R1 yet. We have been so focused on tactical things.

Jul 2021
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VP/Other Executive

I would give R1 a great grade, but I wouldn't give them an A+ because the technology has been hit...

Jul 2021
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VP/Other Executive

The greatest strength and advantage that R1 has brought us is robotic process automation. We have...

May 2021
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VP/Other Executive

We chose the partnership route with R1, and it has been amazing. R1 isn't a consulting or...

May 2021
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VP/Other Executive

We are trying to find the best way to work with the global resources that R1 has. We don't use R1 as...

May 2021
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VP/Other Executive

When it comes to KPIs, we are ahead of where we thought we would be at this point. As a partner, R1...

May 2021
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CFO

We work well with R1 RCM. We have a good lead from the vendor who works with us. Overall, our...

Mar 2021
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CFO

I would certainly consider working with R1 RCM again. I like to consider myself open minded enough...

Mar 2021
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CFO

I believe that if we were a smaller organization, R1 RCM would still do everything that we asked...

Mar 2021
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CFO

R1 RCM has been great as we've dealt with their regional people. They are good at making sure that...

Mar 2021
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