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Access info about Revenue Cycle Outsourcing on your dashboard or bookmark under

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R1 RCM Revenue Cycle Outsourcing Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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Featured  Report

Outsourced Revenue Cycle Services 2019: Are Outsourced Revenue Cycle Services Worth the Investment?
Outsourced Revenue Cycle Services 2019:
Are Outsourced Revenue Cycle Services Worth the Investment?
June 2019
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Are Outsourced Revenue Cycle Services Worth the Investment?

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User Commentary

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VP/Other Executive

Relationship

R1 RCM's CEO conducts himself well. He is as comfortable talking to our CEO as he is to a front-line...

Dec 2020
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Director

Relationship

I would choose R1 RCM again. I don't know whether I would recommend the vendor to a smaller or...

Dec 2020
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Director

ROI and Cost

I don't think that R1 RCM nickel-and-dimes us. I think that our plan for compensating the vendor is...

Dec 2020
(0)
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Director

People and Knowledge

R1 RCM consistently exceeds our expectations. They have a great leadership team. They are also very...

Dec 2020
(0)
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Director

People and Knowledge

When R1 RCM's people set their minds to something, they deliver. They are very forward thinking. A...

Dec 2020
(0)
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Director

Relationship

R1 RCM feels like a part of our organization. If someone were to come to our organization without...

Dec 2020
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Director

ROI and Cost

I don't have a lot to complain about. My peers who have worked with the vendor for longer may have...

Dec 2020
(0)
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Director

Relationship

I have been with the vendor since they were Accretive Health. A lot of those people are gone now....

Dec 2020
(0)
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Director

Relationship

One of R1 RCM's biggest deficiencies is probably also true of any revenue cycle company. The vendor...

Dec 2020
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Director

Relationship

I would give R1 RCM a high score for their COVID-19 support. They have been a great partner during...

Dec 2020
(0)
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CFO

Future Outlook

Before I was hired, my organization had some issues with the vendor. I would say that R1 RCM has...

Dec 2020
(0)
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CFO

Future Outlook

R1 RCM has been working on some workstreams with our people to correct some issues. We are starting...

Dec 2020
(0)
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CFO

Project Results

The vendor is not all that great on the patient access side. They have some work to do there.

Dec 2020
(0)
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CFO

Future Outlook

R1 RCM is starting to roll out some technology that should make life easier for our patient-access...

Dec 2020
(0)
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CFO

Future Outlook

I am familiar with SCI Solutions because I used it at a previous organization. That vendor was just...

Dec 2020
(0)
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CFO

Relationship

I touch base with a couple of R1 RCM's leaders every week. The vendor has good executive involvement....

Dec 2020
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CFO

Project Results

I don't know whether we had an option in purchasing R1 RCM. I would rather have looked at other...

Dec 2020
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CFO

Other Observations

I am pushing R1 RCM in our cash collection and patient experience areas. The vendor had managed...

Dec 2020
(0)
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VP/Other Executive

Project Results

One pro of working with R1 RCM is that our revenue cycle leadership footprint has become very small....

Dec 2020
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VP/Other Executive

People and Knowledge

I am pleased with the talent that R1 RCM is able to recruit. The vendor is rolling out partnerships...

Dec 2020
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VP/Other Executive

Tools and Methodology

R1 RCM was elbow-to-elbow with us hour after hour throughout the COVID-19 pandemic.

Dec 2020
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VP/Other Executive

Tools and Methodology

I have not regretted our decision to work with R1 RCM. Having someone to share downsides with has...

Dec 2020
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CEO/President

Relationship

I have shared with R1 RCM several issues related to billing and collections for my facilities. As we...

Dec 2020
(0)
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CEO/President

ROI and Cost

We have had huge issues with the way R1 RCM approaches billing and collections for smaller accounts....

Dec 2020
(0)
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CFO

Tools and Methodology

We used R1 RCM to outsource our entire A/R. The vendor has had to do a bunch of custom work. They...

Nov 2020
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CFO

Tools and Methodology

Most of the time, the vendor has been pretty good. Their understanding of accounts receivable on the...

Nov 2020
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CFO

Lessons Learned

With R1 RCM, the management side of things is important. Users can't just let R1 RCM go. The vendor...

Nov 2020
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CFO

Project Results

It has been interesting to see how the vendor is working and how their products have progressed. We...

Nov 2020
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COO

ROI and Cost

Under the contract that we have with R1 RCM, the method for payment is very clear. They don’t come...

Nov 2020
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COO

Tools and Methodology

R1 RCM exceeds expectations, and when they don’t, there is a discussion so that they can remedy to...

Nov 2020
(0)
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COO

Tools and Methodology

I would have previously rated the vendor in the middle range, but with COVID-19, they have...

Nov 2020
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COO

People and Knowledge

There is a VP assigned to our account who is consistently involved in review and discussion...

Nov 2020
(0)
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VP/Other Executive

Project Results

We had to scramble a bit to get R1 RCM working in a virtual environment. I think a lot of that...

Nov 2020
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VP/Other Executive

ROI and Cost

I think we are in a really good place with the vendor. Obviously, all of our metrics suffered a bit...

Nov 2020
(0)
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VP/Other Executive

Other Observations

The vendor and I have been trying to grapple with how to leverage the technology the vendor acquires...

Nov 2020
(0)
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VP/Other Executive

Tools and Methodology

I think the vendor has their strategic ability figured out. We just wonder about what the future...

Nov 2020
(0)
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VP/Other Executive

ROI and Cost

The vendor really stepped up during the COVID-19 pandemic. They have done a lot of things to...

Nov 2020
(0)
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VP/Other Executive

Future Outlook

I would recommend this vendor. Our overall satisfaction is good and getting better. The vendor has...

Nov 2020
(0)
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CEO/President

Other Observations

At times, there is a disconnect between what the operations people are experiencing and what is...

Nov 2020
(0)
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CEO/President

Relationship

I don't feel that I have great control over R1 RCM's people. We certainly aren't involved in the...

Nov 2020
(0)
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CEO/President

ROI and Cost

We saved a significant amount of money by outsourcing our revenue cycle work to R1 RCM. But I don't...

Nov 2020
(0)
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CFO

Future Outlook

We are envisioning good success and momentum going forward.

Oct 2020
(0)
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CFO

Win/Loss - Why they were selected (by current clients)

From the get-go, we felt R1 RCM would be a better fit than other vendors would be for us culturally...

Oct 2020
(0)
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CFO

Tools and Methodology

Some very small projects were done at the beginning with R1 RCM, but it was not until recently that...

Oct 2020
(0)
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CFO

Relationship

We have access to R1 RCM’s senior people. They have a good governance structure. They make sure to...

Oct 2020
(0)
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CFO

People and Knowledge

When firms are big like R1 RCM is, we cannot state that they are good; that is dependent upon the...

Oct 2020
(0)
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CFO

Tools and Methodology

R1 RCM has a lot of good data on what is in their own system and metrics of their clients. But if we...

Oct 2020
(0)
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CFO

Relationship

R1 RCM did a good job of supporting us through the COVID-19 crisis. At the time, we were really...

Oct 2020
(0)
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CFO

Other Observations

R1 RCM knows where we need to go; it is just a matter of getting us there. R1 RCM is very open to...

Oct 2020
(0)
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CFO

Lessons Learned

I am not opposed to outsourcing anything if it makes sense to do so. I have had some bosses who said...

Oct 2020
(0)
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CFO

People and Knowledge

There is a revenue cycle vendor that does everything from soup to nuts, including registration,...

Oct 2020
(0)
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CFO

Tools and Methodology

In terms of how R1 RCM deals with the people aspect of the business, I would like to see them...

Oct 2020
(0)
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CFO

Other Observations

R1 RCM is bringing a lot of technology solutions to the table for us. They are embracing remote...

Oct 2020
(0)
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CFO

Project Results

R1 RCM hasn't disappointed me. I am a tough grader, but R1 RCM consistently comes very close to...

Oct 2020
(0)
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CFO

People and Knowledge

My interactions have historically been with one of R1 RCM's directors and not really with the...

Oct 2020
(0)
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CFO

Future Outlook

I am a type A personality, so I have high expectations, but I would rate R1 RCM very high. They have...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

The pandemic has impacted R1 RCM’s ability to ramp up and train some of their offshore resources. So...

Jul 2020
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We looked at other firms but not really in depth. We knew that R1 RCM had the full compliments. Our...

Jul 2020
(0)
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VP/Other Executive

Sales and Contracting

R1 RCM is not inexpensive. We negotiated through the contract, which was fair to both sides. The...

Jul 2020
(0)
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VP/Other Executive

Relationship

If I were Cerner, I would have given the RevWorks services away for free. I am sure there is a...

Jul 2020
(0)
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VP/Other Executive

Other Observations

It is too early to tell whether R1 RCM will exceed our expectations consistently. The pandemic has...

Jul 2020
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

R1 RCM executes; we just haven’t seen the results yet because we are still early in the engagement....

Jul 2020
(0)
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Manager

Tools and Methodology

At one point during our time working with R1 RCM, there was a change in consultants, and we...

Jul 2020
(0)
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Manager

Project Results

I would buy R1 RCM's services again even though we will be moving on from them on the patient access...

Jul 2020
(0)
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Manager

People and Knowledge

I didn't have any issues with R1 RCM during the COVID-19 crisis. We just went on as usual. I deal...

Jul 2020
(0)
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Manager

Tools and Methodology

R1 RCM took charge of the implementation; it didn't fall to me. That is different from the...

Jul 2020
(0)
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Manager

Project Results

When we started with R1 RCM, they were handling preregistration. Over the years, we have taken over...

Jul 2020
(0)
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CFO

Tools and Methodology

We had some challenges with the initial implementation. The transition from one vendor to another...

Jun 2020
(0)
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CFO

Other Observations

R1 RCM's ability to mobilize and solve problems is very high. They are very good at identifying and...

Jun 2020
(0)
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CFO

Other Observations

Outsourcing revenue cycle work is the right thing to do. I don't want to be the best in the world at...

Jun 2020
(0)
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CFO

Other Observations

My single biggest concern is around the growth rate of R1 RCM. I don't know whether the quality of...

Jun 2020
(0)
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VP/Other Executive

Relationship

The change of leadership is clearly one factor that made a difference. I try to be respectful of how...

Feb 2020
(0)
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VP/Other Executive

Tools and Methodology

With R1 RCM, we have always struggled with the idea of outsourcing and slowly migrating toward a...

Feb 2020
(0)
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VP/Other Executive

Tools and Methodology

A lot of health systems are totally unwilling to leverage offshore resources. Some people feel that...

Feb 2020
(0)
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VP/Other Executive

ROI and Cost

Going to R1 RCM was a good move for us. Our metrics have all been favorable in the last several...

Feb 2020
(0)
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VP/Other Executive

Other Observations

Our revenue cycle has been struggling. I had to go through several tiers to get some meaningful...

Feb 2020
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