R1 RCM Revenue Cycle Outsourcing Comments

 
 View Product Scores

Featured  Report

Outsourced Revenue Cycle Services 2019: Are Outsourced Revenue Cycle Services Worth the Investment?
Outsourced Revenue Cycle Services 2019:
Are Outsourced Revenue Cycle Services Worth the Investment?
June 2019
View Report
View Related

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/28/2020 9:11:04 PM and Model.EvProductId = 2678

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Future Outlook

The pandemic has impacted R1 RCM’s ability to ramp up and train some of their offshore resources. So...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We looked at other firms but not really in depth. We knew that R1 RCM had the full compliments. Our...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

R1 RCM is not inexpensive. We negotiated through the contract, which was fair to both sides. The...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

If I were Cerner, I would have given the RevWorks services away for free. I am sure there is a...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

It is too early to tell whether R1 RCM will exceed our expectations consistently. The pandemic has...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

R1 RCM executes; we just haven’t seen the results yet because we are still early in the engagement....

Jul 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

At one point during our time working with R1 RCM, there was a change in consultants, and we...

Jul 2020
 Helpful

 or  to see details.

Manager

Project Results

I would buy R1 RCM's services again even though we will be moving on from them on the patient access...

Jul 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

I didn't have any issues with R1 RCM during the COVID-19 crisis. We just went on as usual. I deal...

Jul 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

R1 RCM took charge of the implementation; it didn't fall to me. That is different from the...

Jul 2020
 Helpful

 or  to see details.

Manager

Project Results

When we started with R1 RCM, they were handling preregistration. Over the years, we have taken over...

Jul 2020
 Helpful

 or  to see details.

CFO

Tools and Methodology

We had some challenges with the initial implementation. The transition from one vendor to another...

Jun 2020
 Helpful

 or  to see details.

CFO

Other Observations

R1 RCM's ability to mobilize and solve problems is very high. They are very good at identifying and...

Jun 2020
 Helpful

 or  to see details.

CFO

Other Observations

Outsourcing revenue cycle work is the right thing to do. I don't want to be the best in the world at...

Jun 2020
 Helpful

 or  to see details.

CFO

Other Observations

My single biggest concern is around the growth rate of R1 RCM. I don't know whether the quality of...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The change of leadership is clearly one factor that made a difference. I try to be respectful of how...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

With R1 RCM, we have always struggled with the idea of outsourcing and slowly migrating toward a...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

A lot of health systems are totally unwilling to leverage offshore resources. Some people feel that...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

Going to R1 RCM was a good move for us. Our metrics have all been favorable in the last several...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

Our revenue cycle has been struggling. I had to go through several tiers to get some meaningful...

Feb 2020
 Helpful

 or  to see details.

CIO

Other Observations

R1 RCM does full-service revenue cycling. They do front-end processing, preregistration,...

Jan 2020
 Helpful

 or  to see details.

CIO

Future Outlook

R1 RCM exceeded our expectations. If we could go back and hire another vendor, we wouldn't do it;...

Jan 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

I was somewhat skeptical about kiosks because I didn't know whether people would really want to use...

Jan 2020
 Helpful

 or  to see details.

CIO

People and Knowledge

R1 RCM attracts better talent than we have on our own. R1 RCM attracts MBA types for the revenue...

Jan 2020
 Helpful

 or  to see details.

CIO

Relationship

We are very sensitive to our monthly, quarterly, and year-end goals. R1 RCM focuses on the revenue...

Jan 2020
 Helpful

 or  to see details.

CIO

Relationship

In the last few years, R1 RCM has been much more customer oriented. We feel like we are more of a...

Jan 2020
 Helpful

 or  to see details.

CIO

Other Observations

I told the leadership at R1 RCM that they were continually placing their customers at the other end...

Jan 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

From what I have observed, the first year or two tends to be kind of rocky, but after that, things...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

Because of the way the contract works and because we have aligned incentives, we don't feel like R1...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I would definitely work with R1 RCM again. Our partnership has been very good.

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

One of the primary values of R1 RCM's work is their technology. We are doing a lot with them to try...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

If R1 RCM could reduce the inconsistencies in their operations, that would help them. One of the...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

What makes R1 RCM's model unique is that they aren't consultants. They use a fully outsourced...

Dec 2019
 Helpful

 or  to see details.

CFO

Relationship

We see a lot of positives on the R1 RCM side. We have started to see a turn in the revenue cycle for...

Dec 2019
 Helpful

 or  to see details.

CFO

Relationship

R1 RCM is a really good partner. We feel like they are chasing fires because the system isn’t...

Dec 2019
 Helpful

 or  to see details.

CFO

Tools and Methodology

R1 RCM has developed some tools for reporting because we weren’t getting reporting from our patient...

Dec 2019
 Helpful

 or  to see details.

CFO

Project Results

I would buy the vendor’s services again from a professional billing perspective, but if I had known...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has been fairly negative about our enterprise EMR. R1 RCM tries to be judicious about the...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

The vendor hasn't exceeded our expectations. If the decision was up to me, I wouldn't purchase R1...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I would like to see R1 RCM actually moving the metrics that they are responsible for. I think R1 RCM...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

I would strongly recommend R1 RCM. Several years ago, I wouldn't have rated the vendor as good as I...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

My only advice to people looking at using R1 RCM is to make sure that the vendor is strategically...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Providing tangible outcomes requires both us and R1 RCM. We have been able to achieve most of our...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

We work with R1 RCM to make sure they are providing us with state-of-the-art products in the revenue...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

R1 RCM has helped us make sure that we have proper insurance, that the people are documenting in the...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

R1 RCM has a system for contractually adjusting the gross revenue down to the net revenue for the...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

It makes a lot of sense for large organizations to outsource revenue cycle management to R1 RCM...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

R1 RCM avoids nickel-and-diming because that is the way things are structured. There is really no...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

If I were to outsource my operations, there isn't another company I would go with other than R1 RCM....

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

R1 RCM is somewhere between meeting and exceeding expectations. We don’t have goals that they aren't...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Project Results

R1 RCM is helping us with the net revenue we are saving. We want our claims to be clean and go out...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

R1 RCM’s management team is excellent. The team is made up of really seasoned employees. They have...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

We approach our strategy together with R1 RCM, so if I rated them lower than I would rate myself, I...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

My boss and other upper-management people would rate R1 RCM highly. We have a collaborative...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The strength of our partnership with R1 RCM is excellent. I spend most of my time with my...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

Our contract is set with R1 RCM, and we all agreed to how they are paid. There may be some things...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

Within our organization, R1 has come a long way. We have seen positive movement on metrics, and we...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

One of the keys to getting R1 RCM to where they are today is a pretty significant shift in their top...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

R1 still has a little ways to go with the smaller, low-priority accounts. We are not to a point...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

I suspect that our leadership would want to choose R1 RCM again, but I am on the fence about that...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

The challenge of outsourcing is trying to align with organizational goals. We give up control to a...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Project Results

R1 RCM is doing a lot of screen scraping, and they are running lots of transactions on our tools in...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Project Results

R1 RCM has added bodies and other ways to try and get through the sheer volume of touches and other...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Project Results

I wouldn’t say that R1 RCM consistently exceeds our expectations, but they are doing a good job.

Nov 2019
 Helpful

 or  to see details.

CFO

People and Knowledge

R1 RCM is off-site, but we always have access to them when we need it. However, trying to find out...

Nov 2019
 Helpful

 or  to see details.

CFO

Relationship

We have a quarterly meeting where all the leaders of each function report their progress. I also get...

Nov 2019
 Helpful

 or  to see details.

CFO

Project Results

I wish that R1 RCM was still in-house, but the work we do with them has definitely gotten stronger...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

My issues are probably more related to R1 RCM than other things. I can't differentiate issues with...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Future Outlook

R1 RCM is getting better. Our A/R days have improved since the transition. R1 RCM is finding more...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

There are still some communication issues associated with what we need R1 RCM to be doing. R1 RCM...

Oct 2019
 Helpful

 or  to see details.

CFO

Tools and Methodology

I have been impressed with R1 RCM's ability to offer a full range of services that complement the...

Oct 2019
 Helpful

 or  to see details.

CFO

Tools and Methodology

Our level of analytics is getting better with R1 RCM. They have a common platform on the back end...

Oct 2019
 Helpful

 or  to see details.

CFO

Tools and Methodology

R1 RCM isn't as strong with reporting and analytics as other vendors that we have worked with. Those...

Oct 2019
 Helpful

 or  to see details.

CFO

Other Observations

R1 RCM talks about robotic process automation a lot, but we haven't seen a ton of direct impact yet.

Oct 2019
 Helpful

 or  to see details.

CFO

ROI and Cost

R1 RCM actually does a good job of not nickel-and-diming. There is a good balance of give-and-take....

Oct 2019
 Helpful

 or  to see details.

CFO

Other Observations

If we had to do things again, we would definitely outsource. We would have to see the exact...

Oct 2019
 Helpful

 or  to see details.

CFO

Tools and Methodology

R1 RCM's strategic ability is high. They are expanding out from a hospital-centric environment to...

Oct 2019
 Helpful

 or  to see details.

CFO

ROI and Cost

It is hard to know whether we are getting our money's worth from R1 RCM because of the way things...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Things are going well with R1 RCM; they are growing, and their services are expanding. The company...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The focus on patient experience has probably been the most exciting part of the expansion with R1...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

I don't know that I would say there are gaps with R1 RCM's services. The company is growing, but I...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

There was a period of time when I wanted R1 RCM to stay totally focused on us, but I am learning...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The dynamics in the markets vary, but for the most part, R1 RCM is exceeding expectations, and in...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

R1 RCM has recruited some great talent. The senior leaders are amazing. R1 RCM's strategic ability...

Oct 2019
 Helpful

 or  to see details.