Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Revenue Cycle Outsourcing on your dashboard or bookmark under

(Your Products / Your Organization's Products)


R1 RCM Revenue Cycle Outsourcing Comments
Filtered view: All

KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Revenue Cycle Outsourcing 2021: Choosing A Strategic Partner
Revenue Cycle Outsourcing 2021:
Choosing A Strategic Partner
May 2021
View Report
Outsourced Revenue Cycle Services 2019: Are Outsourced Revenue Cycle Services Worth the Investment?
View Report
View Related

Preferences

   Bookmark

Related Blogs

Are Outsourced Revenue Cycle Services Worth the Investment?

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Revenue Cycle Outsourcing on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

We have hit virtually every timeline with R1. A large number of our assets have been converted over...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are not going to hold R1 to a standard that we wouldn't hold ourselves to. We know our problems...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We transitioned our people to R1 in the middle of a global health pandemic when we couldn't be...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We haven't felt the pinch from scheduling issues at some of our big revenue hospitals; it has been...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A couple of our hospitals have had really big challenges, and it is very easy for hospital...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

By and large, what the hospital executives are seeing immediately is cost pick-ups. We are reducing...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have established really good work relationships with R1. We listen to what they need and help...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we tell R1 about a problem we see, they agree, and they find the root cause and what we can do...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When R1 started to nickel-and-dime us, we came right back with quarters and dollars. COVID-19 has...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My expectations were very high based on what we negotiated, and R1 has met my expectations. I don't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't really seen strategy from R1 yet. We have been so focused on tactical things.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would give R1 a great grade, but I wouldn't give them an A+ because the technology has been hit...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The greatest strength and advantage that R1 has brought us is robotic process automation. We have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We chose the partnership route with R1, and it has been amazing. R1 isn't a consulting or...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are trying to find the best way to work with the global resources that R1 has. We don't use R1 as...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to KPIs, we are ahead of where we thought we would be at this point. As a partner, R1...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We work well with R1 RCM. We have a good lead from the vendor who works with us. Overall, our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I would certainly consider working with R1 RCM again. I like to consider myself open minded enough...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I believe that if we were a smaller organization, R1 RCM would still do everything that we asked...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

R1 RCM has been great as we've dealt with their regional people. They are good at making sure that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

R1 RCM's CEO conducts himself well. He is as comfortable talking to our CEO as he is to a front-line...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would choose R1 RCM again. I don't know whether I would recommend the vendor to a smaller or...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think that R1 RCM nickel-and-dimes us. I think that our plan for compensating the vendor is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

R1 RCM consistently exceeds our expectations. They have a great leadership team. They are also very...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When R1 RCM's people set their minds to something, they deliver. They are very forward thinking. A...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

R1 RCM feels like a part of our organization. If someone were to come to our organization without...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't have a lot to complain about. My peers who have worked with the vendor for longer may have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been with the vendor since they were Accretive Health. A lot of those people are gone now....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of R1 RCM's biggest deficiencies is probably also true of any revenue cycle company. The vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give R1 RCM a high score for their COVID-19 support. They have been a great partner during...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Before I was hired, my organization had some issues with the vendor. I would say that R1 RCM has...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

R1 RCM has been working on some workstreams with our people to correct some issues. We are starting...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor is not all that great on the patient access side. They have some work to do there.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

R1 RCM is starting to roll out some technology that should make life easier for our patient-access...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am familiar with SCI Solutions because I used it at a previous organization. That vendor was just...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I touch base with a couple of R1 RCM's leaders every week. The vendor has good executive involvement....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I don't know whether we had an option in purchasing R1 RCM. I would rather have looked at other...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am pushing R1 RCM in our cash collection and patient experience areas. The vendor had managed...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One pro of working with R1 RCM is that our revenue cycle leadership footprint has become very small....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am pleased with the talent that R1 RCM is able to recruit. The vendor is rolling out partnerships...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

R1 RCM was elbow-to-elbow with us hour after hour throughout the COVID-19 pandemic.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have not regretted our decision to work with R1 RCM. Having someone to share downsides with has...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have shared with R1 RCM several issues related to billing and collections for my facilities. As we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have had huge issues with the way R1 RCM approaches billing and collections for smaller accounts....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We used R1 RCM to outsource our entire A/R. The vendor has had to do a bunch of custom work. They...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Most of the time, the vendor has been pretty good. Their understanding of accounts receivable on the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

With R1 RCM, the management side of things is important. Users can't just let R1 RCM go. The vendor...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

It has been interesting to see how the vendor is working and how their products have progressed. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Under the contract that we have with R1 RCM, the method for payment is very clear. They don’t come...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

R1 RCM exceeds expectations, and when they don’t, there is a discussion so that they can remedy to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I would have previously rated the vendor in the middle range, but with COVID-19, they have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

There is a VP assigned to our account who is consistently involved in review and discussion...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We had to scramble a bit to get R1 RCM working in a virtual environment. I think a lot of that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think we are in a really good place with the vendor. Obviously, all of our metrics suffered a bit...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor and I have been trying to grapple with how to leverage the technology the vendor acquires...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think the vendor has their strategic ability figured out. We just wonder about what the future...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor really stepped up during the COVID-19 pandemic. They have done a lot of things to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would recommend this vendor. Our overall satisfaction is good and getting better. The vendor has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

At times, there is a disconnect between what the operations people are experiencing and what is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I don't feel that I have great control over R1 RCM's people. We certainly aren't involved in the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We saved a significant amount of money by outsourcing our revenue cycle work to R1 RCM. But I don't...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We are envisioning good success and momentum going forward.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

From the get-go, we felt R1 RCM would be a better fit than other vendors would be for us culturally...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Some very small projects were done at the beginning with R1 RCM, but it was not until recently that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have access to R1 RCM’s senior people. They have a good governance structure. They make sure to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When firms are big like R1 RCM is, we cannot state that they are good; that is dependent upon the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

R1 RCM has a lot of good data on what is in their own system and metrics of their clients. But if we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

R1 RCM did a good job of supporting us through the COVID-19 crisis. At the time, we were really...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

R1 RCM knows where we need to go; it is just a matter of getting us there. R1 RCM is very open to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am not opposed to outsourcing anything if it makes sense to do so. I have had some bosses who said...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

There is a revenue cycle vendor that does everything from soup to nuts, including registration,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

In terms of how R1 RCM deals with the people aspect of the business, I would like to see them...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

R1 RCM is bringing a lot of technology solutions to the table for us. They are embracing remote...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

R1 RCM hasn't disappointed me. I am a tough grader, but R1 RCM consistently comes very close to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

My interactions have historically been with one of R1 RCM's directors and not really with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am a type A personality, so I have high expectations, but I would rate R1 RCM very high. They have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports

Outsourced Revenue Cycle Services 2019: Are Outsourced Revenue Cycle Services Worth the Investment?
June 2019



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​