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R1 RCM Revenue Cycle Outsourcing
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Revenue Cycle Outsourcing 2021: Choosing A Strategic Partner
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CFO

R1 isn't always as efficient as they should be in terms of reading notes. We wait for certain things...

Oct 2021
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CFO

R1 didn't deliver some of the technology that they spoke about during the RFP process, and we are...

Oct 2021
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CFO

A recurring theme with R1 is the change in leadership. That concerns me. I understand the changes on...

Oct 2021
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CFO

If I had known what I know today when we first decided to go with R1, I would probably have gone in...

Oct 2021
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CFO

R1 has some very solid reporting in all aspects of the program. They are measuring every single...

Oct 2021
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CFO

Our local patient access director has been yanked to other facilities for training because they are...

Oct 2021
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CFO

The new national lead has owned all the issues, so I give them credit for that. Clearly, they...

Oct 2021
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CFO

R1’s call center is trash. We have nothing but complaints about the call center. People call and are...

Oct 2021
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CFO

R1 is very efficient when it comes to getting bills out the door. A lot of people don't love R1, but...

Oct 2021
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VP/Other Executive

The drivers of our continued future satisfaction with R1 are the continued development and...

Oct 2021
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VP/Other Executive

R1’s acquisition of VisitPay is relatively new. From our perspective, I can’t really say that...

Oct 2021
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VP/Other Executive

Execution can be challenging with R1, like with any large organization. But that is not meant to be...

Oct 2021
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VP/Other Executive

We have hit virtually every timeline with R1. A large number of our assets have been converted over...

Jul 2021
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VP/Other Executive

We are not going to hold R1 to a standard that we wouldn't hold ourselves to. We know our problems...

Jul 2021
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VP/Other Executive

We transitioned our people to R1 in the middle of a global health pandemic when we couldn't be...

Jul 2021
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VP/Other Executive

We haven't felt the pinch from scheduling issues at some of our big revenue hospitals; it has been...

Jul 2021
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VP/Other Executive

A couple of our hospitals have had really big challenges, and it is very easy for hospital...

Jul 2021
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VP/Other Executive

By and large, what the hospital executives are seeing immediately is cost pick-ups. We are reducing...

Jul 2021
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VP/Other Executive

We have established really good work relationships with R1. We listen to what they need and help...

Jul 2021
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VP/Other Executive

When we tell R1 about a problem we see, they agree, and they find the root cause and what we can do...

Jul 2021
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VP/Other Executive

When R1 started to nickel-and-dime us, we came right back with quarters and dollars. COVID-19 has...

Jul 2021
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VP/Other Executive

My expectations were very high based on what we negotiated, and R1 has met my expectations. I don't...

Jul 2021
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VP/Other Executive

I haven't really seen strategy from R1 yet. We have been so focused on tactical things.

Jul 2021
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VP/Other Executive

I would give R1 a great grade, but I wouldn't give them an A+ because the technology has been hit...

Jul 2021
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VP/Other Executive

The greatest strength and advantage that R1 has brought us is robotic process automation. We have...

May 2021
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VP/Other Executive

We chose the partnership route with R1, and it has been amazing. R1 isn't a consulting or...

May 2021
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VP/Other Executive

We are trying to find the best way to work with the global resources that R1 has. We don't use R1 as...

May 2021
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VP/Other Executive

When it comes to KPIs, we are ahead of where we thought we would be at this point. As a partner, R1...

May 2021
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CFO

We work well with R1 RCM. We have a good lead from the vendor who works with us. Overall, our...

Mar 2021
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CFO

I would certainly consider working with R1 RCM again. I like to consider myself open minded enough...

Mar 2021
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CFO

I believe that if we were a smaller organization, R1 RCM would still do everything that we asked...

Mar 2021
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CFO

R1 RCM has been great as we've dealt with their regional people. They are good at making sure that...

Mar 2021
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VP/Other Executive

R1 RCM's CEO conducts himself well. He is as comfortable talking to our CEO as he is to a front-line...

Dec 2020
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Director

I would choose R1 RCM again. I don't know whether I would recommend the vendor to a smaller or...

Dec 2020
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Director

I don't think that R1 RCM nickel-and-dimes us. I think that our plan for compensating the vendor is...

Dec 2020
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Director

R1 RCM consistently exceeds our expectations. They have a great leadership team. They are also very...

Dec 2020
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Director

When R1 RCM's people set their minds to something, they deliver. They are very forward thinking. A...

Dec 2020
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Director

R1 RCM feels like a part of our organization. If someone were to come to our organization without...

Dec 2020
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Director

I don't have a lot to complain about. My peers who have worked with the vendor for longer may have...

Dec 2020
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Director

I have been with the vendor since they were Accretive Health. A lot of those people are gone now....

Dec 2020
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Director

One of R1 RCM's biggest deficiencies is probably also true of any revenue cycle company. The vendor...

Dec 2020
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Director

I would give R1 RCM a high score for their COVID-19 support. They have been a great partner during...

Dec 2020
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CFO

Before I was hired, my organization had some issues with the vendor. I would say that R1 RCM has...

Dec 2020
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CFO

R1 RCM has been working on some workstreams with our people to correct some issues. We are starting...

Dec 2020
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CFO

The vendor is not all that great on the patient access side. They have some work to do there.

Dec 2020
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CFO

R1 RCM is starting to roll out some technology that should make life easier for our patient-access...

Dec 2020
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CFO

I am familiar with SCI Solutions because I used it at a previous organization. That vendor was just...

Dec 2020
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CFO

I touch base with a couple of R1 RCM's leaders every week. The vendor has good executive involvement....

Dec 2020
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CFO

I don't know whether we had an option in purchasing R1 RCM. I would rather have looked at other...

Dec 2020
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CFO

I am pushing R1 RCM in our cash collection and patient experience areas. The vendor had managed...

Dec 2020
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VP/Other Executive

One pro of working with R1 RCM is that our revenue cycle leadership footprint has become very small....

Dec 2020
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VP/Other Executive

I am pleased with the talent that R1 RCM is able to recruit. The vendor is rolling out partnerships...

Dec 2020
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VP/Other Executive

R1 RCM was elbow-to-elbow with us hour after hour throughout the COVID-19 pandemic.

Dec 2020
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VP/Other Executive

I have not regretted our decision to work with R1 RCM. Having someone to share downsides with has...

Dec 2020
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CEO/President

I have shared with R1 RCM several issues related to billing and collections for my facilities. As we...

Dec 2020
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CEO/President

We have had huge issues with the way R1 RCM approaches billing and collections for smaller accounts....

Dec 2020
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CFO

We used R1 RCM to outsource our entire A/R. The vendor has had to do a bunch of custom work. They...

Nov 2020
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CFO

Most of the time, the vendor has been pretty good. Their understanding of accounts receivable on the...

Nov 2020
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CFO

With R1 RCM, the management side of things is important. Users can't just let R1 RCM go. The vendor...

Nov 2020
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CFO

It has been interesting to see how the vendor is working and how their products have progressed. We...

Nov 2020
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COO

Under the contract that we have with R1 RCM, the method for payment is very clear. They don’t come...

Nov 2020
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COO

R1 RCM exceeds expectations, and when they don’t, there is a discussion so that they can remedy to...

Nov 2020
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COO

I would have previously rated the vendor in the middle range, but with COVID-19, they have...

Nov 2020
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COO

There is a VP assigned to our account who is consistently involved in review and discussion...

Nov 2020
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VP/Other Executive

We had to scramble a bit to get R1 RCM working in a virtual environment. I think a lot of that...

Nov 2020
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VP/Other Executive

I think we are in a really good place with the vendor. Obviously, all of our metrics suffered a bit...

Nov 2020
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VP/Other Executive

The vendor and I have been trying to grapple with how to leverage the technology the vendor acquires...

Nov 2020
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VP/Other Executive

I think the vendor has their strategic ability figured out. We just wonder about what the future...

Nov 2020
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VP/Other Executive

The vendor really stepped up during the COVID-19 pandemic. They have done a lot of things to...

Nov 2020
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VP/Other Executive

I would recommend this vendor. Our overall satisfaction is good and getting better. The vendor has...

Nov 2020
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CEO/President

At times, there is a disconnect between what the operations people are experiencing and what is...

Nov 2020
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(0)
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CEO/President

I don't feel that I have great control over R1 RCM's people. We certainly aren't involved in the...

Nov 2020
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CEO/President

We saved a significant amount of money by outsourcing our revenue cycle work to R1 RCM. But I don't...

Nov 2020
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CFO

We are envisioning good success and momentum going forward.

Oct 2020
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CFO

From the get-go, we felt R1 RCM would be a better fit than other vendors would be for us culturally...

Oct 2020
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CFO

Some very small projects were done at the beginning with R1 RCM, but it was not until recently that...

Oct 2020
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CFO

We have access to R1 RCM’s senior people. They have a good governance structure. They make sure to...

Oct 2020
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CFO

When firms are big like R1 RCM is, we cannot state that they are good; that is dependent upon the...

Oct 2020
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CFO

R1 RCM has a lot of good data on what is in their own system and metrics of their clients. But if we...

Oct 2020
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CFO

R1 RCM did a good job of supporting us through the COVID-19 crisis. At the time, we were really...

Oct 2020
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CFO

R1 RCM knows where we need to go; it is just a matter of getting us there. R1 RCM is very open to...

Oct 2020
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CFO

I am not opposed to outsourcing anything if it makes sense to do so. I have had some bosses who said...

Oct 2020
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CFO

There is a revenue cycle vendor that does everything from soup to nuts, including registration,...

Oct 2020
||
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CFO

In terms of how R1 RCM deals with the people aspect of the business, I would like to see them...

Oct 2020
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(0)
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CFO

R1 RCM is bringing a lot of technology solutions to the table for us. They are embracing remote...

Oct 2020
||
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CFO

R1 RCM hasn't disappointed me. I am a tough grader, but R1 RCM consistently comes very close to...

Oct 2020
||
(0)
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CFO

My interactions have historically been with one of R1 RCM's directors and not really with the...

Oct 2020
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CFO

I am a type A personality, so I have high expectations, but I would rate R1 RCM very high. They have...

Oct 2020
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