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DASH Comments
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KLAS Senior Product Manager - Joseph Ybarra
Subject Expert

Joseph Ybarra

Senior Product Manager

joseph.ybarra@klasresearch.com

 
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User Commentary

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Director

I work very closely with the vendor's team members, and they are excellent at what they do. They...

Jun 2021
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Director

If it hadn't been for some of the challenges around our online scheduling fees, I would have rated...

Jun 2021
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Director

Radix Health is getting ready to release a new version. They do a pretty good job of moving us...

Jun 2021
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Director

Radix Health needs to do better testing of their setup as they are implementing to make sure that...

Jun 2021
||
(0)
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Director

DASH's user interface is a bit clunky. Some simple things could be changed to streamline things....

Jun 2021
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CEO/President

Sometimes we have two providers see one patient at the same time. We were told DASH could help us...

Jun 2021
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CEO/President

DASH is easy to use. It is easy to navigate. The look and feel of the product are good. Patients can...

Jun 2021
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CEO/President

Radix Health doesn’t communicate well with my team or help us solve problems.

Jun 2021
||
(0)
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CEO/President

DASH can do some of the basic scheduling well. Maybe what we need is one point person to really...

Jun 2021
||
(0)
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CEO/President

Radix Health responds in a very timely manner. They are very up to date with their customers' needs.

Jun 2021
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(0)
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Manager

The system is good, but it is still fairly new to the point where the vendor is kind of changing,...

May 2021
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Manager

The system worked well for us. We had a lot of special situations and things that made the system a...

May 2021
||
(0)
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Manager

If the decision were up to me, I would buy the system again. We would have continued with the vendor...

May 2021
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(0)
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Manager

The system is easier internally for the customer versus the patients with certain things, but that...

May 2021
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(0)
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Manager

The vendor provided on-site and ancillary training remotely. The training was pretty good. The...

May 2021
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Manager

The vendor's support is pretty good. We would just email tickets that we put in. The process was...

May 2021
||
(0)
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COO

For anyone looking to simplify their scheduling process, whether it is scheduling done by their...

May 2021
||
(0)
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COO

In terms of being able to integrate solutions and send reminder messages, those types of things can...

May 2021
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COO

The vendor is primarily reactive to tickets when we submit them. Often, we discover issues on the...

May 2021
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(0)
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COO

We were able to spin up the platform and get a number of patients to use the self-schedule training...

May 2021
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COO

The vendor is still a pretty nimble and small company. They respond well and are usually responsive...

May 2021
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VP/Other Executive

DASH is part of our long-term plans for now. In medical scheduling, it is one of the most important...

May 2021
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VP/Other Executive

When we first started using DASH, Radix Health was still fairly young, so they did a lot. We asked...

May 2021
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VP/Other Executive

DASH is super easy to use. We don’t ever have any problems with the end user doing anything wrong....

May 2021
||
(0)
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 or  to see details.

VP/Other Executive

Radix Health is always attentive in answering any issues that we have. Whenever we send in a support...

May 2021
||
(0)
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VP/Other Executive

DASH has greatly helped us reduce our onboarding time for new employees who do scheduling because it...

May 2021
||
(0)
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