DASH Comments

 

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Current Time Inside Cache Tag Helper: 10/25/2020 1:31:28 PM and Model.EvProductId = 220805

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User Commentary

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CIO

Relationship

Radix Healthcare isn't for everybody. The cost of their product is a little high compared to the...

Jun 2020
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CIO

Functionality and Upgrades

Some people would say that Radix Healthcare is part of our long-term plan, but now that other...

Jun 2020
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CIO

Lessons Learned

Radix Healthcare has multiple modules in their application. Not all of the modules meet our needs,...

Jun 2020
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Director

Other Observations & Comments

We have an interesting relationship with the vendor because of our model. We are close collaborators...

Jun 2020
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Director

Relationship

The vendor makes promises based on the information they have, and they often provide what they...

Jun 2020
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Director

ROI / Cost (care and feeding)

Radix Healthcare definitely avoids charging for every little thing. The vendor is pretty...

Jun 2020
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Director

Relationship

The vendor's company has evolved quickly and has grown, and that is super important. They have...

Jun 2020
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CEO/President

Functionality and Upgrades

DASH makes our rules engine possible. That is the biggest thing the product does for us.

Jun 2020
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CEO/President

Implementation and Training

Parts of the implementation were very hard and long. The appointment scheduling slowed down. A lot...

Jun 2020
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Manager

Relationship

The executives with Radix Healthcare are amazing. I can’t say enough about how great the executives...

Jun 2020
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Manager

Service and Support

I want to see better and more consistent support because the vendor is growing so much, so we have...

Jun 2020
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Manager

Service and Support

Radix Healthcare has supported us through COVID-19. The vendor has been amazing; they have stayed in...

Jun 2020
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COO

Functionality and Upgrades

Radix Healthcare does updates pretty often, and they come out with new offerings that make our lives...

Jun 2020
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COO

Service and Support

Radix Healthcare has been very supportive during COVID-19. They have reached out and offered...

Jun 2020
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COO

ROI / Cost (care and feeding)

I would buy DASH again. We are spending more money because we are adding new products that the...

Jun 2020
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COO

Functionality and Upgrades

We use the product mainly as a scheduling program. We have a certain number of doctors who use the...

Jun 2020
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COO

Service and Support

Radix Healthcare is extremely adaptable. Whenever we go to them with something, we give them some...

Jun 2020
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COO

ROI / Cost (care and feeding)

We aren't charged for every little thing. There are no additional charges; we just pay what is...

Jun 2020
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COO

Service and Support

Radix Healthcare has people on-site who support everything we need. Everything is handled very well....

Jun 2020
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COO

Relationship

Usually, if I get on the phone with Radix Healthcare's executives, I do so for something that is a...

Jun 2020
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COO

Future Outlook

I have recommended the vendor to several companies, and I don't see any reason why I won't still be...

Jun 2020
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Manager

Service and Support

Radix Healthcare was the first to offer help with COVID-19. The vendor came up with canned text...

Jun 2020
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Manager

Service and Support

Radix Healthcare goes above and beyond. I work with one contact on any issues that may occur. There...

Jun 2020
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Manager

Functionality and Upgrades

We use the product for self-scheduling and rescheduling. The majority of patients like the product....

Jun 2020
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Manager

ROI / Cost (care and feeding)

We use the functionality for previsit communications. We are improving the number of patients that...

Jun 2020
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Manager

Implementation and Training

Radix Healthcare's system is composed of multiple, distinct products that are very cohesive....

Jun 2020
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CEO/President

Other Observations & Comments

We stopped using DASH during the pandemic. That wasn't really due to anything that the vendor did....

Jun 2020
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CEO/President

ROI / Cost (care and feeding)

I sometimes feel nickel-and-dimed. Part of the issue is that we have chosen to take things that our...

Jun 2020
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Director

Functionality and Upgrades

The implementation was very good. The delays during the upgrades were on their end. I think the...

Jun 2020
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Director

Other Observations & Comments

I have never met anyone at an executive level with the other vendor we use. However, with Radix...

Jun 2020
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Director

Functionality and Upgrades

DASH has allowed us a lot of flexibility for patients to get in when they want to be seen and not...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

DASH is fairly easy to use for the end users. In the beginning, the vendor customized everything for...

Jun 2020
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VP/Other Executive

Other Observations & Comments

It is maybe too soon to really know whether we have received our money’s worth. Radix Healthcare has...

Jun 2020
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Director

ROI / Cost (care and feeding)

The software is very intuitive for scheduling in the healthcare space. We like the product because...

May 2020
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Director

Relationship

It is important that the customer likes the product. It is heavily entwined with what drives the...

May 2020
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Director

Functionality and Upgrades

Radix Healthcare introduced things to us before we even thought about those things. Radix Healthcare...

May 2020
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Director

Other Observations & Comments

I would tell the vendor to continue to evolve because it is only going to be a matter of time before...

May 2020
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Director

Functionality and Upgrades

With COVID-19, we have built-in screening questions with DASH. If somebody has a litany of any sort...

May 2020
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Director

ROI / Cost (care and feeding)

Our salespeople are always in contact with us and our account representatives. We get higher-ups...

May 2020
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Director

ROI / Cost (care and feeding)

Taking the human effort and error out of scheduling is the main reason why we got DASH. It gives us...

May 2020
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Director

Service and Support

Radix Healthcare is very accessible in terms of support. They have a great ticketing system where we...

May 2020
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Director

Implementation and Training

The implementation for DASH took a few weeks. Radix Healthcare really worked with us in that...

May 2020
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Director

Interfacing and Integration

Our average time for call center calls is averaging half the length they were before we had DASH....

May 2020
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Director

Future Outlook

DASH will absolutely be a part of our long-term plans as long as it can be. We have been hoping that...

May 2020
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Director

Functionality and Upgrades

There could be improvements with the invoicing. That part has always been a bit of a struggle with...

May 2020
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COO

Service and Support

We have had to make a lot of workflow changes and pivot the way that we take care of our patients...

May 2020
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COO

Functionality and Upgrades

I would absolutely buy DASH again. As with every other vendor, I would say that Radix Healthcare...

May 2020
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COO

Functionality and Upgrades

Even though the ultimate result was really good, there were aspects of the product that broke...

May 2020
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COO

Relationship

I recommend DASH almost every day. The number one thing is Radix Healthcare's engagement and...

May 2020
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COO

Other Observations & Comments

The latest thing we are developing with Radix Healthcare is a patient intake module, which is a...

May 2020
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