Home chevron icon Value Based Care chevron icon Patient Engagement chevron icon Patient Self-Scheduling

Dash Schedule Commentary
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Self-Scheduling 2024: An Early Look at Standalone Solutions
Patient Self-Scheduling 2024:
An Early Look at Standalone Solutions
March 2024
View Report
Relatient Dash Schedule 2023: Streamlining Patient Bookings
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Relationship

We have identified some things over the past few months. For example, a double-check that was not...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Some of the fixes that Relatient calls fixes are sometimes more difficult on the user's end because...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Once figured out, Dash Schedule is relatively easy. The main issue is when Relatient does the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Relatient does a lot of double-checking on their end. When we ask for updates or changes, those may...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is a lot of back-and-forth with Relatient. They are proactive in responding, but the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I wish contacting Relatient’s support team were a bit easier. There is a communication barrier with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Dash Schedule remains essentially the same; it just gets updated a bit. There has been one thing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Dash Schedule is easy. It is consumer easy and staff easy because of the design and setup for...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

I know Relatient is working on a module for checking in patients, and I'm interested in reviewing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I use this self-scheduling solution rather than our EMR vendor's offering because Dash Schedule is a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

From a physician's scheduling standpoint, Relatient is at the forefront. The vendor is extremely...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Relatient needs to improve their alert messages. They are all on top of each other in the corner, so...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Dash Schedule is efficient. Relatient works with us very well on building custom changes to the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to be a little more hands on with the patient self-scheduling process. After the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My direct contact and the IT people for Dash Schedule are great. The vendor's support people are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

While Relatient’s customer support is timely, there is a communication barrier because the customer...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With patients who schedule online, it would be helpful if the vendor could add literality to that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Recently, we were able to have a meeting with the vendor and ask specific questions regarding...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Compared to the other client success associates that I have, our client success associate that is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We learned a lot about the system on our own and figured it out from the beginning. There is not...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One weakness is that Dash Schedule is a very cookie-cutter system. It comes out of a box, and there...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If I had been asked about Dash Schedule when it was integrated with our old EMR, I would have said...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Relatient does their best to handle any situation. Regarding our integration with our EMR, they were...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

Our practice is very specific in what they want, what they don't want, and how they want their...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Our goal with Dash Schedule was to eliminate phone calls because requests come in quicker than we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

So far, Relatient has delivered everything they have promised. What Relatient does is integrate....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Relatient's training is not as robust as it could be when it comes to the other services that we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our technical people might have something to say about the product’s interoperability, but...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Relatient does what they need to do if there are problems. At the very beginning, we went through a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor uses third-party support people, so the support staff has weird hours; they are only...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been happy with the people that we have had to deal with from the vendor. Our project...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We and other practices who are using the vendor's services are making enhancement requests as we are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We didn't do a ton of research, but it was prior to the COVID-19 pandemic when we were initially...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we initially got started with the vendor, there was so much change with their company because...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I think that the vendor will continue to be a strong leader, but there are other software systems...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I would possibly buy the product again. I would hesitate a little because we have had issues in the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our new representative has actually reached out and wants to set up some training with several of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

When the product is all mapped correctly, it is super helpful. The general ability to map the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sometimes when there are upgrades, things get unmapped, and we won't know that they are unmapped...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

To be most successful using Dash Schedule, I would use it to its fullest, but customers should take...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

In terms of patient self-scheduling, we have quite a large number of scheduling instances that drop...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The strength of Relatient is the personal attention that the representatives of the company give to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The platform itself tends to update quite frequently, and we see a number of obstacles once an...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I hope we are finally stable in terms of who our practice representative is. The vendor has had a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We use the system because our EMR vendor's tool will wrongly book tons of patients. It doesn't allow...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Relatient's training and setup were very structured. The vendor did their best to make sure that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have been very thankful for and pleased with Relatient. They are very careful to commit, and I...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Value

Relatient has not increased our costs at all, and we have been with them for several years now. Some...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Relatient is extremely strong at what they do. They provide a critical pathway to what we do every...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

I anticipate a dip in satisfaction with DASH - Patient Scheduling because of uncertainty. There is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

I have a feeling that the Relatient folks are probably going to continue innovating. They have been...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

DASH - Patient Scheduling is a service, so Relatient provides very solid updates and very good...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

DASH - Patient Scheduling still requires some staff intervention because there is still some medical...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The system provides us with an online scheduling portal for both our own schedulers and the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We use the system for online check-ins, and that is beneficial because most of our patients check in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would love to see the system be able to accept payments through the check-in process in our EHR...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

One negative unexpected outcome from the system is that there are sometimes inconsistencies with the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

We selected Relatient because their ability to build out advanced algorithms was unmatched by their...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Relatient could improve by allowing for customization in the product's business analytics.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

To be successful with the patients' self-scheduling side in the system, customers should relax their...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

Some outcomes we expected from the system were increased rates of utilization of our physician and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

I think the long-term viability of the system is looking good since the vendor is working on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

I think Relatient is pretty nimble with their R&D, and the vendor incorporates needed changes that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Relatient’s support team is extremely responsive and usually resolves our issues quickly.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

I don't think Relatient nickel-and-dimes us, but there are things that could otherwise be...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​