DASH
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Subject Expert
Kyle Chilton
KCS Voice
KLAS KCS Voice - Kyle Chilton
 
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User Commentary

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Manager

I would like to see the product have more data fields that can be shared and utilized for patients...

Feb 2022
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Manager

I like the total integration and patient self-scheduling in the product as well as the ease of use....

Feb 2022
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Director

The last update we had with DASH caused issues and was a cost for us. It took a while to get those...

Nov 2021
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Director

We were at a forum a while ago, and I spoke up about DASH and recommended it to my peers. I often...

Nov 2021
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Director

Our invoicing is pretty straightforward. We have never really had any issues with Radix Health.

Nov 2021
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Director

Once we were up and running, we were pretty self-sufficient. We haven't really reached out to Radix...

Nov 2021
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Director

Sometimes there is a bit of internal translation involved with Radix Health's support. We are...

Nov 2021
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Director

Whenever we have needed Radix Health's support, we have gotten it. However, even though I am the...

Nov 2021
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Director

The only downfall of DASH is that it is the Wild West of scheduling. It encourages providers to come...

Nov 2021
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Director

Everyone at Radix Health is accessible; I have all their names. If I have a billing question or...

Nov 2021
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Director

DASH is a very malleable product. It definitely requires a lot of back-end work before...

Nov 2021
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Director

Radix Health seems to be getting bigger and more well rounded. They started with scheduling and then...

Nov 2021
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Director

The only thing I would say to potential clients is that they have to do their homework to really...

Nov 2021
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Director

The great thing about DASH is if people book online, they don’t need to call our call center when we...

Oct 2021
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Director

I would not buy DASH again because it is very inflexible. Despite all the sales talk, there are...

Oct 2021
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Director

The team we work with at Radix Health is phenomenal. The people part of DASH is great; the product...

Oct 2021
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Director

Radix Health should have training videos available on demand. We did our training all virtually...

Oct 2021
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Director

We don’t have a view of any road map from Radix Health on what they are going to do with DASH. We...

Oct 2021
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Director

The support team is good. We enjoy working with them. The issue is that a lot of the development is...

Oct 2021
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CEO/President

Our parent organization is requiring us to terminate DASH and move to another solution. If it were...

Sep 2021
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CEO/President

Radix Health charges us by the number of providers who use DASH. We knew what the solution would...

Sep 2021
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CEO/President

DASH eases the confusion and complications that come with physician scheduling rules. With the...

Sep 2021
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CEO/President

I love DASH's waiting list. It is amazing. When a patient cancels their appointment and an opening...

Sep 2021
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CEO/President

DASH integrates with our practice management tool, and the two systems work together. I have never...

Sep 2021
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Director

Unfortunately, DASH hasn't worked out for our organization as well as we had hoped that it would. I...

Aug 2021
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Director

Radix Health has very good support.

Aug 2021
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CEO/President

Radix Health has recently been acquired by somebody else, and that change has been interesting to me....

Aug 2021
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CEO/President

DASH is an extremely complicated algorithm that goes on in the background. And it is a very good...

Aug 2021
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CEO/President

An account representative is assigned to our organization. We have regular meetings. There is also...

Aug 2021
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CEO/President

There shouldn't be a reason that people have to call anymore. People should be able to get online...

Aug 2021
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CEO/President

Radix Health has an embedded link on our website. A patient can come to the website, click to make...

Aug 2021
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CEO/President

Radix Health hasn't upcharged or upsold me on anything at this point. They have done a fantastic job....

Aug 2021
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Director

We are working on making DASH more scalable and efficient to implement. When I first started, I...

Jul 2021
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Director

We are trying to scale DASH across multiple markets. It has been a big part of our transformation...

Jul 2021
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Director

DASH really allows us to deliver effectively and efficiently on scheduling the physicians’...

Jul 2021
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Director

The product really works with the customers. DASH takes a customer-focused, customer-first approach...

Jul 2021
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Director

We are not really asking our patients directly for feedback about DASH. But DASH has made it a...

Jul 2021
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CEO/President

DASH was an early entrant into the market of self-scheduling for patients, and that was our goal. We...

Jul 2021
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CEO/President

Getting the product up and running wasn’t that painful. Radix Health just had a different way of...

Jul 2021
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CEO/President

Radix Health does not make promises they can’t deliver on. Their executives are very approachable....

Jul 2021
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COO

We struggle with glitches. When we have a glitch, the vendor certainly keeps their promise to get us...

Jul 2021
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COO

The thing that I like most about DASH is it offers different functionalities. We have online...

Jul 2021
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COO

Radix Health does not have secure credit card processing to go from their tablet function to our...

Jul 2021
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Director

I work very closely with the vendor's team members, and they are excellent at what they do. They...

Jun 2021
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Director

If it hadn't been for some of the challenges around our online scheduling fees, I would have rated...

Jun 2021
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Director

Radix Health is getting ready to release a new version. They do a pretty good job of moving us...

Jun 2021
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Director

Radix Health needs to do better testing of their setup as they are implementing to make sure that...

Jun 2021
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Director

DASH's user interface is a bit clunky. Some simple things could be changed to streamline things....

Jun 2021
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CEO/President

Sometimes we have two providers see one patient at the same time. We were told DASH could help us...

Jun 2021
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CEO/President

DASH is easy to use. It is easy to navigate. The look and feel of the product are good. Patients can...

Jun 2021
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CEO/President

Radix Health doesn’t communicate well with my team or help us solve problems.

Jun 2021
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CEO/President

DASH can do some of the basic scheduling well. Maybe what we need is one point person to really...

Jun 2021
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CEO/President

Radix Health responds in a very timely manner. They are very up to date with their customers' needs.

Jun 2021
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