Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Emerging Technology Solutions on your dashboard or bookmark under

(Your Products / Your Organization's Products)


DASH Comments
Filtered view: All

KLAS Senior Product Manager - Joseph Ybarra
Subject Expert

Joseph Ybarra

Senior Product Manager

joseph.ybarra@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Emerging Technology Solutions on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

COO

For anyone looking to simplify their scheduling process, whether it is scheduling done by their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

In terms of being able to integrate solutions and send reminder messages, those types of things can...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor is primarily reactive to tickets when we submit them. Often, we discover issues on the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We were able to spin up the platform and get a number of patients to use the self-schedule training...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor is still a pretty nimble and small company. They respond well and are usually responsive...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

DASH is part of our long-term plans for now. In medical scheduling, it is one of the most important...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we first started using DASH, Radix Health was still fairly young, so they did a lot. We asked...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

DASH is super easy to use. We don’t ever have any problems with the end user doing anything wrong....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Radix Health is always attentive in answering any issues that we have. Whenever we send in a support...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

DASH has greatly helped us reduce our onboarding time for new employees who do scheduling because it...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Radix Healthcare isn't for everybody. The cost of their product is a little high compared to the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Some people would say that Radix Healthcare is part of our long-term plan, but now that other...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Radix Healthcare has multiple modules in their application. Not all of the modules meet our needs,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have an interesting relationship with the vendor because of our model. We are close collaborators...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor makes promises based on the information they have, and they often provide what they...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Radix Healthcare definitely avoids charging for every little thing. The vendor is pretty...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's company has evolved quickly and has grown, and that is super important. They have...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

DASH makes our rules engine possible. That is the biggest thing the product does for us.

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Parts of the implementation were very hard and long. The appointment scheduling slowed down. A lot...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The executives with Radix Healthcare are amazing. I can’t say enough about how great the executives...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I want to see better and more consistent support because the vendor is growing so much, so we have...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Radix Healthcare has supported us through COVID-19. The vendor has been amazing; they have stayed in...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Radix Healthcare does updates pretty often, and they come out with new offerings that make our lives...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Radix Healthcare has been very supportive during COVID-19. They have reached out and offered...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I would buy DASH again. We are spending more money because we are adding new products that the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We use the product mainly as a scheduling program. We have a certain number of doctors who use the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Radix Healthcare is extremely adaptable. Whenever we go to them with something, we give them some...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We aren't charged for every little thing. There are no additional charges; we just pay what is...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Radix Healthcare has people on-site who support everything we need. Everything is handled very well....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Usually, if I get on the phone with Radix Healthcare's executives, I do so for something that is a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I have recommended the vendor to several companies, and I don't see any reason why I won't still be...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Radix Healthcare was the first to offer help with COVID-19. The vendor came up with canned text...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Radix Healthcare goes above and beyond. I work with one contact on any issues that may occur. There...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use the product for self-scheduling and rescheduling. The majority of patients like the product....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use the functionality for previsit communications. We are improving the number of patients that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Radix Healthcare's system is composed of multiple, distinct products that are very cohesive....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We stopped using DASH during the pandemic. That wasn't really due to anything that the vendor did....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I sometimes feel nickel-and-dimed. Part of the issue is that we have chosen to take things that our...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was very good. The delays during the upgrades were on their end. I think the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never met anyone at an executive level with the other vendor we use. However, with Radix...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

DASH has allowed us a lot of flexibility for patients to get in when they want to be seen and not...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

DASH is fairly easy to use for the end users. In the beginning, the vendor customized everything for...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It is maybe too soon to really know whether we have received our money’s worth. Radix Healthcare has...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The software is very intuitive for scheduling in the healthcare space. We like the product because...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is important that the customer likes the product. It is heavily entwined with what drives the...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Radix Healthcare introduced things to us before we even thought about those things. Radix Healthcare...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell the vendor to continue to evolve because it is only going to be a matter of time before...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With COVID-19, we have built-in screening questions with DASH. If somebody has a litany of any sort...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our salespeople are always in contact with us and our account representatives. We get higher-ups...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Taking the human effort and error out of scheduling is the main reason why we got DASH. It gives us...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Radix Healthcare is very accessible in terms of support. They have a great ticketing system where we...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation for DASH took a few weeks. Radix Healthcare really worked with us in that...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our average time for call center calls is averaging half the length they were before we had DASH....

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

DASH will absolutely be a part of our long-term plans as long as it can be. We have been hoping that...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There could be improvements with the invoicing. That part has always been a bit of a struggle with...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF