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DASH
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Subject Expert
Joseph Ybarra
Senior Product Manager
KLAS Senior Product Manager - Joseph Ybarra
 
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User Commentary

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CEO/President

Our parent organization is requiring us to terminate DASH and move to another solution. If it were...

Sep 2021
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(0)
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CEO/President

Radix Health charges us by the number of providers who use DASH. We knew what the solution would...

Sep 2021
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(0)
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CEO/President

DASH eases the confusion and complications that come with physician scheduling rules. With the...

Sep 2021
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(0)
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CEO/President

I love DASH's waiting list. It is amazing. When a patient cancels their appointment and an opening...

Sep 2021
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(0)
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CEO/President

DASH integrates with our practice management tool, and the two systems work together. I have never...

Sep 2021
||
(0)
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Director

Unfortunately, DASH hasn't worked out for our organization as well as we had hoped that it would. I...

Aug 2021
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(0)
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Director

Radix Health has very good support.

Aug 2021
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(0)
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CEO/President

Radix Health has recently been acquired by somebody else, and that change has been interesting to me....

Aug 2021
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(0)
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CEO/President

DASH is an extremely complicated algorithm that goes on in the background. And it is a very good...

Aug 2021
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(0)
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CEO/President

An account representative is assigned to our organization. We have regular meetings. There is also...

Aug 2021
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(0)
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CEO/President

There shouldn't be a reason that people have to call anymore. People should be able to get online...

Aug 2021
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(0)
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CEO/President

Radix Health has an embedded link on our website. A patient can come to the website, click to make...

Aug 2021
||
(0)
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CEO/President

Radix Health hasn't upcharged or upsold me on anything at this point. They have done a fantastic job....

Aug 2021
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(0)
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Director

We are working on making DASH more scalable and efficient to implement. When I first started, I...

Jul 2021
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(0)
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Director

We are trying to scale DASH across multiple markets. It has been a big part of our transformation...

Jul 2021
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(0)
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Director

DASH really allows us to deliver effectively and efficiently on scheduling the physicians’...

Jul 2021
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(0)
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Director

The product really works with the customers. DASH takes a customer-focused, customer-first approach...

Jul 2021
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(0)
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Director

We are not really asking our patients directly for feedback about DASH. But DASH has made it a...

Jul 2021
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(0)
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CEO/President

DASH was an early entrant into the market of self-scheduling for patients, and that was our goal. We...

Jul 2021
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(0)
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CEO/President

Getting the product up and running wasn’t that painful. Radix Health just had a different way of...

Jul 2021
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(0)
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CEO/President

Radix Health does not make promises they can’t deliver on. Their executives are very approachable....

Jul 2021
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(0)
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COO

We struggle with glitches. When we have a glitch, the vendor certainly keeps their promise to get us...

Jul 2021
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(0)
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COO

The thing that I like most about DASH is it offers different functionalities. We have online...

Jul 2021
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(0)
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COO

Radix Health does not have secure credit card processing to go from their tablet function to our...

Jul 2021
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(0)
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Director

I work very closely with the vendor's team members, and they are excellent at what they do. They...

Jun 2021
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(0)
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Director

If it hadn't been for some of the challenges around our online scheduling fees, I would have rated...

Jun 2021
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(0)
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Director

Radix Health is getting ready to release a new version. They do a pretty good job of moving us...

Jun 2021
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(0)
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Director

Radix Health needs to do better testing of their setup as they are implementing to make sure that...

Jun 2021
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(0)
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Director

DASH's user interface is a bit clunky. Some simple things could be changed to streamline things....

Jun 2021
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(0)
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CEO/President

Sometimes we have two providers see one patient at the same time. We were told DASH could help us...

Jun 2021
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(0)
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CEO/President

DASH is easy to use. It is easy to navigate. The look and feel of the product are good. Patients can...

Jun 2021
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(0)
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CEO/President

Radix Health doesn’t communicate well with my team or help us solve problems.

Jun 2021
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(0)
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CEO/President

DASH can do some of the basic scheduling well. Maybe what we need is one point person to really...

Jun 2021
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(0)
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CEO/President

Radix Health responds in a very timely manner. They are very up to date with their customers' needs.

Jun 2021
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(0)
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Manager

The system is good, but it is still fairly new to the point where the vendor is kind of changing,...

May 2021
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(0)
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Manager

The system worked well for us. We had a lot of special situations and things that made the system a...

May 2021
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(0)
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Manager

If the decision were up to me, I would buy the system again. We would have continued with the vendor...

May 2021
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(0)
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Manager

The system is easier internally for the customer versus the patients with certain things, but that...

May 2021
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(0)
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Manager

The vendor provided on-site and ancillary training remotely. The training was pretty good. The...

May 2021
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(0)
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Manager

The vendor's support is pretty good. We would just email tickets that we put in. The process was...

May 2021
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(0)
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COO

For anyone looking to simplify their scheduling process, whether it is scheduling done by their...

May 2021
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(0)
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COO

In terms of being able to integrate solutions and send reminder messages, those types of things can...

May 2021
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(0)
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COO

The vendor is primarily reactive to tickets when we submit them. Often, we discover issues on the...

May 2021
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(0)
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COO

We were able to spin up the platform and get a number of patients to use the self-schedule training...

May 2021
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(0)
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COO

The vendor is still a pretty nimble and small company. They respond well and are usually responsive...

May 2021
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(0)
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VP/Other Executive

DASH is part of our long-term plans for now. In medical scheduling, it is one of the most important...

May 2021
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(0)
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VP/Other Executive

When we first started using DASH, Radix Health was still fairly young, so they did a lot. We asked...

May 2021
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(0)
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VP/Other Executive

DASH is super easy to use. We don’t ever have any problems with the end user doing anything wrong....

May 2021
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(0)
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VP/Other Executive

Radix Health is always attentive in answering any issues that we have. Whenever we send in a support...

May 2021
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(0)
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VP/Other Executive

DASH has greatly helped us reduce our onboarding time for new employees who do scheduling because it...

May 2021
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(0)
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