TherapyRehab Plus
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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CFO

We moved to Raintree Systems' solution for everything, and it is not as good as our previous product...

Mar 2022
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CFO

The product is part of our long-term plans unless Raintree Systems ever changes the integration of...

Mar 2022
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CFO

Because of COVID-19, the vendor couldn't let their trainers come out. So we had to do a lot of Zoom...

Mar 2022
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CFO

There are a few things that the vendor lets us try out for free or gives us discounts to try out.

Mar 2022
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CFO

The vendor had bad communication during the implementation because it was all over the phone or the...

Mar 2022
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CFO

The product does what it does. We get paid, and I don't see cash flow issues and things like that,...

Mar 2022
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CFO

In our previous product, the sign-ins for the clinical and financial areas were separated. With...

Mar 2022
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CFO

At first, the vendor didn't have a web-based version, and now they do. That is one thing they were...

Mar 2022
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CFO

The vendor has a few different websites. If customers sign up for their user group, they get...

Mar 2022
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Director

We had a go-to person who knew everything about the system, but now they are gone. We are trying to...

Mar 2022
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Director

The person from Raintree Systems who was assigned to work on our account doesn't know much or...

Mar 2022
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Manager

Raintree Systems avoids nickel-and-diming us. We have a set fee, and they have never charged us over...

Mar 2022
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Manager

I like everything about TherapyRehab Plus. We have been very happy with the vendor since we started....

Mar 2022
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Analyst/Coordinator

A while ago, we started using internal appointment reminders and surveys to have everything really...

Mar 2022
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Analyst/Coordinator

We don't typically use Raintree Systems for training. We have our own internal training. But...

Mar 2022
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Analyst/Coordinator

There are times when we need a feature in the system but can't quite get it because we aren't on the...

Mar 2022
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Analyst/Coordinator

We work closely with the vendor’s engineers, and we have routine calls with the vendor for both...

Mar 2022
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Analyst/Coordinator

One thing that would really improve the implementation process for new packages is some more...

Mar 2022
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Analyst/Coordinator

When I submit a support case, the vendor often tells me that another customer has reported the same...

Mar 2022
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Analyst/Coordinator

We have a pretty good rapport with the vendor’s executive team. They have a bunch of different...

Mar 2022
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Analyst/Coordinator

With the potential for resolutions to some of the issues we are seeing, our satisfaction will...

Mar 2022
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Analyst/Coordinator

I would tell others to be proactive with submitting support cases for any questions. People...

Mar 2022
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Analyst/Coordinator

The vendor’s support is fantastic. The vendor has really great engineers. They are very responsive...

Mar 2022
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Manager

Raintree Systems used to have a support team that was phenomenal, and when we called in, those...

Feb 2022
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Manager

TherepyRehab Plus has a lot of options and a lot of different things we can program in it. Some of...

Feb 2022
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Manager

I find that the program does things that I don't want it to do, and I have called Raintree Systems...

Feb 2022
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COO

There are a lot of things that I like about the product. The first thing is that it is something...

Feb 2022
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COO

One problem we see is that upgrades cause a tendency to lose the customization when they go through....

Feb 2022
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COO

From a sharing perspective, I like the system. I think it was the right choice for us. The...

Feb 2022
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COO

One thing the vendor could do better is support. We get one person that helps us customize things....

Feb 2022
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Manager

With upgrades, sometimes it is nice to know more information so that we can let staff know when...

Feb 2022
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Manager

There is a little room for improvement because we usually have bugs. Sometimes we get frustrated...

Feb 2022
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Manager

Raintree Systems has a lot of online training. We just have to have the time to partake in the...

Feb 2022
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Manager

Raintree Systems stays up-to-date with some of the things that are coming out. Raintree Systems...

Feb 2022
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Manager

I wouldn't buy the product again because there are more software solutions available now that seem...

Feb 2022
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Manager

There are a lot of charges when we want to utilize options that Raintree Systems has. There are...

Feb 2022
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Manager

The training is fine, but the system is not very easy to use on the therapist side with the...

Feb 2022
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Manager

Raintree Systems is always putting things out as far as new technology goes. The vendor’s conference...

Feb 2022
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Manager

Before TherapyRehab Plus, we were charting on paper. This system is so much slicker and faster than...

Feb 2022
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Manager

Raintree Systems is really good at getting back to us and being really timely. In that organization,...

Feb 2022
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Manager

Raintree Systems' support team tries their best to fix any problems or add things we might want. The...

Feb 2022
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Director

I have nothing but good things to say about Raintree Systems. Although sometimes my cases take a...

Feb 2022
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Director

I don't always see the training for the updates because I don't have time for all the vendor’s...

Feb 2022
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Director

When we get upgrades, there are always kinks. The vendor works them out quickly within a week or so,...

Feb 2022
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Director

Our therapists don’t like the system much for charting because it is a lot of work with all the...

Feb 2022
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CEO/President

I am being overcharged for what I am receiving. When it comes to charges, Raintree Systems'...

Feb 2022
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CEO/President

I spend a lot of my resources trying to work on correcting inconsistencies, bugs, and glitches in...

Feb 2022
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CEO/President

I would tell a peer or friend that TherapyRehab Plus is extremely difficult to learn. A lot of the...

Feb 2022
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Manager

One of the vendor's strengths is that they actually listen to people. If we want something new or a...

Feb 2022
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Manager

I really don’t have any areas of improvement for the vendor. Anytime I have an issue, the vendor...

Feb 2022
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Manager

We have regular trainings with the vendor. If someone can't attend one, the vendor will send that...

Feb 2022
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Physician

Through my experience of working with Raintree Systems' product, I have learned that it is by far...

Jan 2022
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Physician

I have been doing my own billing in-house for years and have saved so much money by not having to...

Jan 2022
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Physician

We are very self-sufficient on the TherapyRehab Plus product. We only have to reach out to the...

Jan 2022
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Physician

We may have been grandfathered in, but there are different levels of fee schedules based on what...

Jan 2022
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CEO/President

We paid a big lump sum of money to Raintree Systems when we first signed on, and then the vendor...

Jan 2022
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CEO/President

TherapyRehab Plus automatically updates, and Raintree Systems supports us extremely well through...

Jan 2022
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CEO/President

Raintree Systems did a great job with training. I even had a transition from one billing person to...

Jan 2022
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CEO/President

TherapyRehab Plus definitely meets our expectations. I use it to communicate with my clearinghouse,...

Jan 2022
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CEO/President

The only issue we ever had with TherapyRehab Plus is when the vendor did upgrades to the system; it...

Jan 2022
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CEO/President

I hear from Raintree Systems all the time. They offer weekly support, and they always call if we...

Jan 2022
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Director

TherapyRehab Plus is doing great. It handles all of our needs, and the vendor is very helpful. If we...

Jan 2022
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Director

Raintree Systems runs a few updates a year to try to improve the product and add new things. The...

Jan 2022
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Director

The product has a lot of different costs when we want to add or change things. The system's charges...

Jan 2022
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Manager

Having more notifications about when our patients get checked in would be nice. We want things that...

Jan 2022
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Manager

The product is really good at making sure we stay compliant. Raintree Systems is very proactive...

Jan 2022
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Manager

From a clinician standpoint, there are a lot of options for having things automatically populate...

Jan 2022
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Manager

One of the biggest things that people look at regarding Raintree Systems' product is the cost, but...

Jan 2022
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Manager

The vendor is willing to modify the product and change it based on our needs. A lot of other systems...

Jan 2022
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Manager

We don't exactly know who the contact person is that we would need to call at Raintree Systems if we...

Jan 2022
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Manager

TherapyRehab Plus is very good. It is very user friendly. It allows us to create a lot of templates...

Jan 2022
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Manager

When we need service from the vendor, we go online and open a ticket. The tickets are put in a queue...

Jan 2022
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Manager

Besides not being able to talk to the service people, everything else is very good, like the...

Jan 2022
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Director

We have staff that can dominate every single minute piece of TherapyRehab Plus and use it to its...

Jan 2022
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Director

Raintree Systems doesn't kick us around to 500 people before we can actually get something done. We...

Jan 2022
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Director

While Raintree Systems has improved our collections, that has been very slow.

Jan 2022
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Director

I really like Raintree Systems' payment model. They are doing a deal with us where the payment is...

Jan 2022
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Director

My only worry, which may not be completely unfounded, is that Raintree Systems' owner died in 2021....

Jan 2022
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Director

The only issues we have with TherapyRehab Plus happen when we are messing around with trying to...

Jan 2022
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Director

Raintree Systems is very good, but I have to admit that a couple of things that we have asked them...

Jan 2022
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Director

The training was awesome in the beginning. It is just okay now. I know that Raintree Systems has...

Jan 2022
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Director

Our hospital uses an EMR that sometimes doesn't talk very well with TherapyRehab Plus. That is not a...

Jan 2022
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Director

There are things that Raintree Systems offers that would dramatically increase our efficiency;...

Jan 2022
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Director

The support is the best thing about Raintree Systems, and the support has remained the same. None of...

Jan 2022
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Director

Raintree Systems is very responsive with support tickets, and we can always reach someone on the...

Jan 2022
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Director

After I did some quick research on Raintree Systems, they seemed good. But of course, everything...

Jan 2022
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Director

Nothing does everything well. Therapy is always an afterthought because people are catering the...

Jan 2022
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Director

It can sometimes be difficult to launch a specific thing, such as coordination and time within the...

Jan 2022
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Director

There are times when I don't even know some regulations or changes are coming until I hear about...

Jan 2022
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Manager

The vendor is up front in the initial contracting process. They go over a discovery document that...

Jan 2022
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Manager

The system is better than it was years ago, but the billing workflow could be a little easier for...

Jan 2022
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Manager

The vendor accommodates clinics depending on their needs. Some features can be integrated into the...

Jan 2022
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Manager

TherapyRehab Plus isn't part of our long-term plans because we were purchased by another entity. The...

Jan 2022
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Manager

The issues I have had with the program aren't related to the vendor; the product issues are in-house...

Jan 2022
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Manager

Our billing office has had a lot of turnover. Raintree Systems doesn't seem to have a lot of helpful...

Jan 2022
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Manager

Raintree Systems stays current with all relevant topics and compliance changes. They alert us to...

Jan 2022
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Manager

Some of the clinicians struggle when they first start using the product, although those struggles...

Jan 2022
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VP/Other Executive

The user interface looks old. Raintree Systems has developed and grown, but the UI hasn't really...

Oct 2021
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VP/Other Executive

Raintree Systems is very literal. When we are getting productivity reports, Raintree Systems has...

Oct 2021
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VP/Other Executive

Raintree Systems is quick on the draw to make their product really robust. For instance, with...

Oct 2021
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VP/Other Executive

Overall, I really like Raintree Systems. EMRs fall into two categories: rigid or flexible. Rigid is...

Oct 2021
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VP/Other Executive

Raintree Systems is set up where we can go through training with them, learn how to do the...

Oct 2021
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VP/Other Executive

Raintree Systems does a good job of putting all the release notes live. We can read them and review...

Oct 2021
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VP/Other Executive

For outcomes, we have to blend with third-party tools that are integrated through APIs into their...

Oct 2021
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VP/Other Executive

Raintree Systems is really good at the ongoing phone and web support. When we need something or want...

Oct 2021
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Director

Originally, the product was completely customizable. But a few years back, the vendor decided that...

Aug 2021
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Director

We don't feel nickel-and-dimed by the vendor. If they are going to charge us more than their regular...

Aug 2021
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