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TherapyRehab Plus Comments
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KLAS Research Director - Aaron Gleave
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Manager

When Raintree Systems did an update, we lost the ability to text appointment reminders to our...

Apr 2021
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Manager

The system is very simple and user friendly. I love the screen that comes up that lists all the...

Apr 2021
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Manager

We don’t like how the patient statements are printing. Sometimes the statements look weird. I think...

Apr 2021
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Manager

I like how simple we can make the documentation in TherapyRehab Plus. The simplicity is the strength...

Feb 2021
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Manager

I like that we can change the note type in TherapyRehab Plus during a session without losing...

Feb 2021
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Manager

In TherapyRehab Plus, we can customize the templates with ease. We can also do instant messaging...

Feb 2021
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Manager

I wish we had a way for better flow with patient intake. Currently, patients have to write...

Feb 2021
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Manager

Sometimes, it is unclear when certain things will happen with Raintree. They will show us new...

Feb 2021
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Manager

TherapyRehab Plus is not necessarily intuitive when users are learning it, but people seem to be...

Feb 2021
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Manager

TherapyRehab Plus works pretty well with some of our other programs, but sometimes we have to do a...

Feb 2021
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(0)
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Manager

We have had some challenges with using TherapyRehab Plus in specific areas because of our specialty...

Feb 2021
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(0)
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COO

The vendor gives us the opportunity to learn, but we have to find the time, and it is hard to find...

Feb 2021
||
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COO

We have been on the system for a few years now, and it is very easy to use. Even the new people...

Feb 2021
||
(0)
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COO

When we need the vendor's support, is it not consistent. That is the only downfall. The weekly...

Feb 2021
||
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COO

The vendor did a great job during the go-live process. The vendor keeps things very organized and...

Feb 2021
||
(0)
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Manager

Our recent upgrade hasn’t been that smooth. We were supposed to have it ready by now, but it is not...

Feb 2021
||
(0)
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Manager

Raintree's training was wonderful. I loved the way that they trained us when we first started using...

Feb 2021
||
(0)
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Manager

We haven’t had any issues so far with the product. If we have a little hiccup here or there, we will...

Feb 2021
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Manager

Raintree is very good with their support. We have never had to talk to vendor executives, but every...

Feb 2021
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Manager

Raintree's quality of support fluctuates. Sometimes, we submit a ticket that is taken care of...

Feb 2021
||
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CEO/President

Raintree offers training, but it is a matter of whether or not we get a chance to do it. Some of the...

Jan 2021
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CEO/President

There need to be more liaison people checking in, trying to meet more frequently, and providing...

Jan 2021
||
(0)
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CEO/President

The product is good, and I recommend Raintree highly. I have used them for years, and I hope to...

Jan 2021
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Manager

Once we get a good person from Raintree who helps us, we lose that person and have to start all over...

Jan 2021
||
(0)
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Manager

We don't frequently get enhancements or updates for the system. There isn't a proper cadence....

Jan 2021
||
(0)
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Manager

There are too many ways to do the same thing in the system. It would be much easier if there were...

Jan 2021
||
(0)
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Manager

We don't see a lot of random invoices from Raintree. If there is an enhancement that we need, the...

Jan 2021
||
(0)
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Manager

Raintree's initial training was fine, but there has been no additional training. They rushed through...

Jan 2021
||
(0)
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Director

If there is a piece that we utilize that the vendor is updating, that is something I might pay more...

Jan 2021
||
(0)
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Director

We have had some longevity with the vendor, and I feel that the vendor has outgrown their britches a...

Jan 2021
||
(0)
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Director

The vendor has improved substantially over the years. They especially improved when they started...

Jan 2021
||
(0)
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Director

Years ago we moved to a new platform. Of all the changes that we have done, that change was the...

Jan 2021
||
(0)
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Director

The vendor has webinars every week, and how easily clients are able to attend those webinars depends...

Jan 2021
||
(0)
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Manager

I probably wouldn't recommend the product. We have done a lot on our own. If we were using the...

Jan 2021
||
(0)
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Director

When a new doctor or staff member comes in, the sheer volume of links is overwhelming. Once people...

Jan 2021
||
(0)
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Director

There are definitely some pieces to the system that need to be worked on, but unless we really...

Jan 2021
||
(0)
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Director

The vendor's support people like us to file cases, but when we file a case, no one looks at it for...

Jan 2021
||
(0)
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Director

I use the system, and I like being able to extract data and analyze trends. The system is spot on...

Jan 2021
||
(0)
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Director

I have recommended the product many times, but my recommendation depends on what the business is. I...

Jan 2021
||
(0)
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Director

I like that Raintree was a mom-and-pop company for years. We have been able to help create changes...

Jan 2021
||
(0)
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Director

The help desk is frustrating. Raintree is in the process of adding additional help desk support, but...

Jan 2021
||
(0)
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Director

I love Raintree’s solution. I keep calling it the Cadillac. It is by far the best product out there....

Jan 2021
||
(0)
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Director

There have been a couple of times where there have been programming changes in TherapyRehab Plus...

Jan 2021
||
(0)
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Director

I would definitely recommend Raintree’s software to others if they can afford it. Cost could be a...

Jan 2021
||
(0)
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Director

One thing I am excited about is our implementation person told us they would do a review after 12...

Jan 2021
||
(0)
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Director

We had an awesome implementation experience. It was a little rough at the beginning, but it started...

Jan 2021
||
(0)
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Director

There is no way that one person could implement the entire TherapyRehab Plus program. It worked...

Jan 2021
||
(0)
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Director

Part of the reason why we don't use Raintree's software for practice management is that we already...

Jan 2021
||
(0)
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Director

Raintree has been very easy to work with. We have had absolutely no difficulty integrating the...

Jan 2021
||
(0)
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Director

Raintree avoids charging for every little thing. There are things that we have done that we have had...

Jan 2021
||
(0)
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Director

We initially met with the vendor's team a few times a week via conference calls. We looked at...

Jan 2021
||
(0)
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Director

Our satisfaction will be the same in a year from now. But we are part of a hospital, and I am a...

Jan 2021
||
(0)
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Manager

My biggest complaint isn't with the software. It is with the vendor's customer support. The customer...

Jan 2021
||
(0)
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Manager

My recent experiences with the vendor have not been the best. I don't feel like we have received any...

Jan 2021
||
(0)
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Manager

Within the system, I would like to be able to combine fields from different reports instead of just...

Jan 2021
||
(0)
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Manager

I like that the solution is all one big system that includes scheduling, EMR documentation, and...

Jan 2021
||
(0)
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Director

All of the therapists love the product. Our therapists come to us from other places and have used...

Jan 2021
||
(0)
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Director

The system has been nice. The users have had several new patients, and the users are able to go...

Jan 2021
||
(0)
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Director

I would rate the phone support lower than the web support, but the phone support is fine. It is...

Jan 2021
||
(0)
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Director

One of the things that I really like about Raintree's payment model is that we pay based on the...

Jan 2021
||
(0)
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Manager

The biggest issue I have with Raintree is that their platform is open ended. That is fine, but they...

Jan 2021
||
(0)
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Manager

TherapyRehab Plus has good variability, and we like being able to set up and customize the templates...

Jan 2021
||
(0)
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Manager

Raintree is more of a vendor than a partner. When we started with them, our organization was under...

Jan 2021
||
(0)
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Director

If the system was a little bit more user friendly and we didn’t have to go into hundreds of tabs to...

Jan 2021
||
(0)
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Director

We have lost money by using Raintree’s product. We have lost so much money because none of the...

Jan 2021
||
(0)
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Director

If the system was usable enough, it would be better. Raintree’s huge selling points only apply to...

Jan 2021
||
(0)
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Director

We came to Raintree's system to be able to go paperless, but right now, we are only somewhat...

Jan 2021
||
(0)
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Director

Using TherapyRehab Plus requires a bunch of clicks, and that is really difficult. Ease of use...

Jan 2021
||
(0)
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Director

Raintree does the exact opposite of avoiding charging for every little thing. If we want to know the...

Jan 2021
||
(0)
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Director

I would absolutely not buy TherapyRehab Plus again. Hopefully, expressing our struggles will help...

Jan 2021
||
(0)
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Director

When we first started, we had an implementation team. Raintree had a very organized training plan...

Jan 2021
||
(0)
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Director

Anytime we needed something, Raintree wanted to set up a meeting or a follow-up call. It was...

Jan 2021
||
(0)
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Director

I have been through issues asking Raintree to change things a thousand times. It always comes back...

Jan 2021
||
(0)
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Director

We are actually looking to move systems this year for a multitude of reasons. Our services have...

Jan 2021
||
(0)
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Manager

I have been using the system for a long time, and I don’t really have any gripes about Raintree. The...

Jan 2021
||
(0)
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Manager

The only issue I have is when new things come up, I sometimes don’t find out until I question and...

Jan 2021
||
(0)
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Manager

Raintree partners with some good companies. The system we use for our Medicare reporting interacts...

Jan 2021
||
(0)
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Manager

The vendor is very proactive. They are already working on things that we didn’t even think we were...

Jan 2021
||
(0)
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Director

The system is basically good. There are some things that we have to make it do for us because we are...

Jan 2021
||
(0)
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Director

The vendor's people are pretty responsive. The support fades in and out. We have been with the...

Jan 2021
||
(0)
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Director

There are glitches when there are updates. I would like to see those reduced. Some little glitches...

Jan 2021
||
(0)
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Director

The vendor is certainly very up front about what things are going to cost us extra money, but there...

Jan 2021
||
(0)
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Director

The initial training is good, but the ongoing training is not necessarily easily accessed or provided....

Jan 2021
||
(0)
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Director

Being the person who has to train all the other staff members is pretty complex. I would try to make...

Jan 2021
||
(0)
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Director

There are specific pain points with some of the long-term notes. When we fill in some of the data...

Jan 2021
||
(0)
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Analyst/Coordinator

It seems that with most of Raintree's attempted upgrades we ask for, there is usually some form of...

Jan 2021
||
(0)
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Manager

We used paper charts before, and TherapyRehab Plus is way better than those. The system was a...

Jan 2021
||
(0)
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Manager

As far as training goes, Raintree just offers things online that we would either get anyway or go to...

Jan 2021
||
(0)
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Manager

Raintree has always been good about trying to make changes or requests to help us function and to...

Jan 2021
||
(0)
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Manager

As far as improvements go, I sometimes feel like we don’t know enough about TherapyRehab Plus. There...

Jan 2021
||
(0)
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Manager

Having the means to be able to track everything, have it in one central system, and have it work for...

Jan 2021
||
(0)
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Analyst/Coordinator

We were able to get the telehealth software up pretty quickly. Raintree was a big help when COVID-19...

Jan 2021
||
(0)
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Director

I worked with the vendor at a different facility many years ago, and my onboarding experience this...

Jan 2021
||
(0)
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Director

Raintree has launched a lot of new things that we have had to be independent in implementing, and...

Jan 2021
||
(0)
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Director

What I like about the system is that there are many different ways to complete a task, and there are...

Jan 2021
||
(0)
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Director

The company executives and support staff members are very understanding and proactive, and they are...

Jan 2021
||
(0)
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