TherapyRehab Plus
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Implementation and Training
The initial implementation was a bit tricky because we had an HL7 interface with a facility's...
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Lessons Learned
Raintree Systems is very deliberate about connecting and trying to find ways to help and support. We...
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Service and Support
A lot of our problems with Raintree Systems happen when we call in. We have to log in to the system...
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Service and Support
We would not recommend Raintree Systems because there is never any resolution to our issues....
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Other Observations & Comments
The product does everything that our providers need, and it works. The product is great, but the...
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Functionality and Upgrades
We wish that the platform would be a little more friendly. It gives us grief when we want to do...
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Functionality and Upgrades
The vendor does regular updates, so they are on top of that. They even changed the demographic page...
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Implementation and Training
When we first purchased TherapyRehab Plus, Raintree Systems gave us basic training on how to do...
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Service and Support
Raintree Systems takes the information that we bring to them really well. There have been plenty of...
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Functionality and Upgrades
In terms of areas where Raintree Systems could use a little improvement, they need to find ways with...
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Service and Support
One thing that sets Raintree Systems apart is the ability to customize the system. Systems are...
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Interfacing and Integration
One of our needs is related to patient-driven activities or changes to patients' medical records,...
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Relationship
Raintree Systems has always been good to us; they have always been able to meet our needs for...
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Functionality and Upgrades
Initially, we were not at all happy with Raintree Systems and their product. We found it super...
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Implementation and Training
Raintree Systems' product has a help feature that has a lot of materials. There are things like...
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Interfacing and Integration
We have all of the integrations we need with other products, and we are connected with the products...
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Service and Support
If the product is on fire, the vendor will fix it right away. If an issue is something more along...
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Relationship
Raintree Solutions has made it clear that they can make themselves available to us. In the...
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Functionality and Upgrades
We would like to see better ease of use with the SOAP notes for applied behavior analysis services...
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Functionality and Upgrades
TherapyRehab Plus is a more technical product than some products in the market. How easy the product...
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Relationship
Raintree Systems seems to be a little slow when it comes to technical things. The vendor's customer...
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Interfacing and Integration
We aren't satisfied with the solution's integration abilities. Getting things to integrate properly...
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Future Outlook
TherapyRehab Plus isn't in our long-term plans because our hospital is looking to switch our whole...
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Relationship
TherapyRehab Plus is a good system. It is user friendly. The vendor is really helpful with the...
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Functionality and Upgrades
There are some reports that our therapists want to pull out that would give goal progress. We...
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Service and Support
The product is pretty simple to use, and it is pretty user friendly. I also like Raintree Systems’...
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Functionality and Upgrades
Reporting is a big gap in TherapyRehab Plus. We are not able to easily generate reports exactly the...
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Service and Support
It takes a long time for the vendor to resolve open tickets.
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Functionality and Upgrades
TherapyRehab Plus is easy to operate. The navigation is simple and self-explanatory. There is no...
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Functionality and Upgrades
I really find TherapyRehab Plus difficult to use most of the time. I have been using it for years,...
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Service and Support
In order to request that something be fixed, we have to send Raintree Systems a video showing them...
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Functionality and Upgrades
The billing is super easy to bill out in TherapyRehab Plus; we can just post our charges on the last...
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Functionality and Upgrades
TherapyRehab Plus is not Mac friendly at all. We have to buy parallel software to run TherapyRehab...
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Lessons Learned
When a company first starts with Raintree Systems, the customer service is good for a certain amount...
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Implementation and Training
For training, a lot of companies have YouTube videos or something to show how different things work,...
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Functionality and Upgrades
I haven’t really noticed any major changes since I started using the program. Half of the times that...
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Functionality and Upgrades
When we ask Raintree Systems for help, it is a pain because the fix will show up on the next...
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Service and Support
We had some issues with Raintree Systems because the vendor dumped a certain department on another...
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Functionality and Upgrades
Other than the times when Raintree Systems would do a brief fix, certain aspects have never worked...
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Technology
Recently, when Raintree Systems has done an update, the alignment for the printer has come off. The...
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Relationship
It would be nice if Raintree Systems would let us know when they come up with a new feature. When...
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Functionality and Upgrades
TherapyRehab Plus is easy to use, and it does what we need it to do.
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Implementation and Training
We have a lot of multidisciplinary reports that need to be combined into one report so that it can...
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Service and Support
When we call Raintree Systems’ customer service team, we do not get anything taken care of or...
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Implementation and Training
The people who helped us go live at the beginning were phenomenal; we can still go to those people...
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Implementation and Training
The product is robust, so there is a lot to train users on. We would like more training from the vendor....
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Functionality and Upgrades
If something is not set up right, or if there are any changes, the product does not seem to work the...
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Service and Support
Raintree Systems is very much willing to work with us to help make TherapyRehab Plus function the...
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Other Observations & Comments
The vendor's annual user conference is something that the customer has to pay for in order to get...
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Functionality and Upgrades
There was something that was requested by a customer of Raintree Systems, and that thing negatively...
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Relationship
There are a few integrations that are still lagging, but things are improving a lot. Raintree...
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Functionality and Upgrades
There is something I would like to see in TherapyRehab Plus. We have physical therapist assistants...
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Other Observations & Comments
The initial training was a little confusing. I don't know whether the issue was that there was too...
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Relationship
Every year, Raintree Systems has a conference that the customer can attend to go to learn all the...
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Implementation and Training
Although most of our new employees catch on very quickly, some of them would like to be trained...
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Relationship
Raintree Systems has a lot of user groups, and some are specific to the customer's type of agency....
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Functionality and Upgrades
TherapyRehab Plus is easy to use, and the reporting is fantastic. We can report on anything we put...
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Service and Support
I had some issues with the vendor's turnaround times last year. It took a couple of months and...
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Functionality and Upgrades
The solution is very easy to use, and we haven't had any problems with it. However, I know others...
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Functionality and Upgrades
The solution runs on Windows, but it doesn't currently run on other operating systems. That works...
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Future Outlook
Raintree Systems is working on improving the look and feel of the system. That doesn't affect the...
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Relationship
We do a lot of custom work with Raintree Systems, and I must give my compliments to the vendor's...
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Relationship
We work with a strong executive at Raintree Systems, and the buck really stops with that person. The...
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Service and Support
When the COVID-19 pandemic hit, Raintree Systems was very quick to start making changes and...
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Relationship
During the COVID-19 pandemic, the vendor made a change to how we could track patients and how...
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Functionality and Upgrades
We really like the way that we can manage patients and their journeys with us in the solution. The...
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Lessons Learned
I would highly recommend Raintree Systems, and I have recommended it to others. My organization...
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Functionality and Upgrades
Speed is one of the system's biggest advantages. TherapyRehab Plus has a light footprint as well. We...
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Relationship
We work with a lot of positive and good people at Raintree Systems, but there are a few people who...
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Functionality and Upgrades
The system's referral piece is very important. Sometimes, we still receive referrals through fax....
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Functionality and Upgrades
Our executives like to see the data and reports that we can get out of TherapyRehab Plus. Those...
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Functionality and Upgrades
We can use the solution's data in cool ways because the system allows us to interpret data and...
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Interfacing and Integration
Integration is one of the solution's strengths. We can integrate the system with other hospitals'...
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Functionality and Upgrades
We have several outside integrations with other applications, and we appreciate how easy the system...
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Relationship
There are many good people at Raintree Systems. I have to give credit to the vendor's dedicated...
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Relationship
Sometimes, hearing that something must be built out or customized will give an organization's IT...
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Relationship
We appreciate the vendor's monthly user groups, and we do our best to use those groups fully. The...
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Implementation and Training
From a training standpoint, we follow a train-the-trainer model. That works very well. With that...
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Service and Support
Our practice manager from Raintree Systems is one of the best practice managers that I have ever...
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Technology
The vendor is constantly improving and evolving their system to meet the healthcare world's changes.
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Interfacing and Integration
I would love it if TherapyRehab Plus could do a better job of talking to our credit card systems. We...
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Other Observations & Comments
Sometimes, the vendor isn't quite as responsive as we would like them to be. It can take them a...
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Functionality and Upgrades
We have done a lot of customizations to the system, and as a result, we can't adopt a lot of the...
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Relationship
The vendor's account representatives are super responsive, and they reach out to us. Recently, we...
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Functionality and Upgrades
We moved to Raintree Systems' solution for everything, and it is not as good as our previous product...
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Other Observations & Comments
The product is part of our long-term plans unless Raintree Systems ever changes the integration of...
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Implementation and Training
Because of COVID-19, the vendor couldn't let their trainers come out. So we had to do a lot of Zoom...
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ROI / Cost
There are a few things that the vendor lets us try out for free or gives us discounts to try out.
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Implementation and Training
The vendor had bad communication during the implementation because it was all over the phone or the...
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Service and Support
The product does what it does. We get paid, and I don't see cash flow issues and things like that,...
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Functionality and Upgrades
In our previous product, the sign-ins for the clinical and financial areas were separated. With...
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Functionality and Upgrades
At first, the vendor didn't have a web-based version, and now they do. That is one thing they were...
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Other Observations & Comments
The vendor has a few different websites. If customers sign up for their user group, they get...
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