RevSpring Patient Financial Engagement
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Sales and Contracting

I would like the vendor to improve on bringing me what new products and services they offer in terms...

Nov 2022
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Director

Future Outlook

We have some calls set up in the future for the vendor to show me some of their new service...

Nov 2022
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Director

Other Observations & Comments

For the foreseeable future, we will keep the RevSpring product. I can't say that we will have the...

Nov 2022
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Director

Service and Support

The vendor’s day-to-day contacts are very collaborative with us. They join routine calls with us so...

Nov 2022
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Manager

Service and Support

RevSpring is definitely quick to respond when we email or call. They do really well with supporting...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Every time we want to look at a change, RevSpring immediately talks about what they are going to...

Oct 2022
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Manager

Implementation and Training

RevSpring does really well with training. We recently implemented the text-to-pay feature for...

Oct 2022
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Manager

ROI / Cost (care and feeding)

RevSpring's product is great, but I don’t feel like it is being used to its potential. There is just...

Oct 2022
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Manager

Future Outlook

For the most part, RevSpring's product is good. What they have works, and the product does well. I...

Oct 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We are going to stay with RevSpring's system because of the service we receive and the product's...

Sep 2022
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Manager

Other Observations & Comments

We looked at RevSpring for a charity application, and the product didn't really meet what we were...

Sep 2022
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Manager

Relationship

I would recommend RevSpring to any company that needs some solutions for not only their websites but...

Sep 2022
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Manager

Relationship

We had a couple of issues with integrating our EMR and some other things, and instead of just...

Sep 2022
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Manager

Service and Support

We had to go with a subcontractor of RevSpring’s for the implementation, and we are still having a...

Sep 2022
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Manager

Functionality and Upgrades

RevSpring offers a feature where patients can give feedback, and I love that feature. I go in and...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Nothing needs attention at the moment. Statements, texting, and PersonaPay are working well.

Aug 2022
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Director

Interfacing and Integration

RevSpring Patient Financial Engagement supports our patient statements. The system prints some...

Aug 2022
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Director

Functionality and Upgrades

Our relationship with RevSpring is good, and we have no complaints. Their system meets the needs...

Aug 2022
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Director

Service and Support

I have been very happy with RevSpring, their product, and everything they have done for us. When we...

Jul 2022
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Director

Functionality and Upgrades

I feel like we got everything from RevSpring. Nothing is missing. The solution has a good...

Jul 2022
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Director

Interfacing and Integration

One thing the vendor can work on is having more integration with systems. We are only sending FLAC...

Jul 2022
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Director

Future Outlook

In the future, I see our patient financial engagement improving. It will be more real time.

Jul 2022
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Director

Future Outlook

We are switching EMR vendors, so there may be an issue with integration with our new EMR vendor....

Jul 2022
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Manager

Functionality and Upgrades

The one thing that RevSpring could improve on is the in-depth history of an account. If a patient...

Jul 2022
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Manager

Relationship

Our patients’ families have very good things to say about the system. The vendor is very proactive...

Jul 2022
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Director

ROI / Cost (care and feeding)

RevSpring’s product has been very structured and helpful in building out payment plans and capturing...

Jun 2022
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Director

Relationship

The vendor meets with us weekly, and they are generally very responsive to issues with reconciling...

Jun 2022
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Director

Relationship

RevSpring has been around a long time. I have been working with the vendor a lot lately and have...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

RevSpring’s portal is great, and we have increased how many people are going to the portal. The one...

May 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The differences between RevSpring and the other vendors we looked at were RevSpring's stability,...

May 2022
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VP/Other Executive

Functionality and Upgrades

We will continue to use RevSpring's system until Epic can meet or exceed what RevSpring can provide...

May 2022
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VP/Other Executive

Technology

There are shows where housewives do makeovers with before-and-after scenes. After the makeover,...

May 2022
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VP/Other Executive

Interfacing and Integration

We embedded RevSpring's patient portal into our EMR portal, but we had to take it out because it...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I don’t know of any downtime that we had last year. I am very pleased with RevSpring. We actually...

May 2022
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VP/Other Executive

Relationship

We were looking for innovation in patient engagement, and RevSpring met us where we were. There was...

May 2022
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Director

Functionality and Upgrades

The patients love the payment portal and get great customer service from RevSpring.

May 2022
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CIO

Functionality and Upgrades

RevSpring delivers new technology that meets our needs only because we use it for what it is...

Apr 2022
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CIO

Service and Support

Our relationship with RevSpring is more transactional; they are not proactive. If something goes...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

We are satisfied with RevSpring's system. There is a lot of complexity, and being patient facing is...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

RevSpring’s billing is not just printing out a statement anymore. The communication goes into a...

Mar 2022
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VP/Other Executive

Relationship

The vendor has helped us get open-payment functionality and other things that have helped drive our...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

I like that our patients can set up accounts and process payments on the application. We don't seem...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

We would really like to have an IVR solution. The vendor has one, but it doesn't do what certain...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

RevSpring does not nickel-and-dime us for small requests. RevSpring is up front about developmental...

Mar 2022
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VP/Other Executive

Interfacing and Integration

We don't have much integration with the product, and it doesn't offer too much integration. However,...

Mar 2022
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Manager

Relationship

RevSpring went over things very thoroughly in their training. The vendor’s executive involvement is...

Mar 2022
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Manager

Other Observations & Comments

It is hard to say with confidence that we got our money's worth with RevSpring because before, we...

Mar 2022
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Manager

ROI / Cost (care and feeding)

We purchased most of the RevSpring suite with functionality for the statements, the outbound IVR...

Mar 2022
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Manager

Functionality and Upgrades

The RevSpring portal is not as easy to use as the product we had before. Patients can create their...

Mar 2022
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Manager

Functionality and Upgrades

There is no cutoff for the batches, and that causes some issues with balancing. We would prefer a...

Mar 2022
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Manager

Implementation and Training

RevSpring promised us that we wouldn't have certain issues that we talked about up front. But that...

Mar 2022
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Manager

Relationship

The vendor provides continued customer support. We have a regular call with a great support team...

Mar 2022
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Manager

ROI / Cost (care and feeding)

RevSpring is a great financial partner. They made a lot of enhancements per our request, and there...

Mar 2022
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Manager

Interfacing and Integration

The vendor absolutely supports our integration goals. They have a fantastic IT department that works...

Mar 2022
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Manager

Functionality and Upgrades

There needs to be a historical database in the system regardless of patient balance so that we can...

Mar 2022
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(0)
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Manager

Functionality and Upgrades

The multiple channels offered through the system through the payment portal or mail have absolutely...

Mar 2022
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Manager

Relationship

The vendor executives seem to be very organized. They have great communication between departments,...

Mar 2022
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Manager

Service and Support

I can’t recall one situation where something wasn’t resolved within the same business day. Issues...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our time with RevSpring has been a good experience, especially with our statements. We have always...

Mar 2022
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Manager

Functionality and Upgrades

The system is very smooth now. In the beginning, we had some issues with it because we had...

Jan 2022
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Manager

Other Observations & Comments

I hope that we will be able to keep the exact same services that we have now because I don't know...

Jan 2022
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Director

Functionality and Upgrades

The vendor has a lot of new things that we just aren't using yet. The aesthetics of the product are...

Dec 2021
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Director

ROI / Cost (care and feeding)

When we implemented the platform, we started tracking discrete data, phone calls, bills, and...

Dec 2021
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Director

Functionality and Upgrades

The vendor is on the cusp of innovation. They recently showed me things that I hadn't even heard of...

Dec 2021
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Director

Relationship

The vendor's customer service is really great. One individual who supported us, admittedly, didn't...

Dec 2021
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