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RevSpring Patient Financial Engagement Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

RevSpring does our statements, and they do great work. If I ever need something changed, I can email...

Jul 2021
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Director

I like that RevSpring is always working to make us happy. RevSpring is willing to make sure we are...

Jul 2021
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(0)
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Director

We have done our work with RevSpring in phases. When a patient calls now, they can pull up RevSpring...

Jul 2021
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(0)
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Director

For the hospital, using RevSpring Patient Financial Engagement is a good thing. When patients go to...

Jul 2021
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(0)
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Director

RevSpring could be a little better on responsiveness. They had an issue when PersonaPay went down....

Jul 2021
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(0)
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Director

Our experience with RevSpring has been painful because we are working to integrate with our EMR....

Jul 2021
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(0)
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Director

We were hearing good things from the patients when they were going to the EMR patient portal, and...

Jul 2021
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(0)
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Director

There are a couple of things that RevSpring has nickel-and-dimed us for, but for the most part, that...

Jul 2021
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(0)
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Director

RevSpring has delivered on some services that we previously haven’t been able to implement. They...

Jul 2021
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(0)
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Director

We have been able to integrate the RevSpring system with our patient portal. That has been really...

Jul 2021
||
(0)
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Director

If we have ever have a concern, we just give RevSpring a call, and they fix it. For the minor issues...

Jul 2021
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(0)
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Director

RevSpring needs to decide what system to use for the reporting of payments and posting rather than...

Jul 2021
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(0)
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VP/Other Executive

I have been really impressed with RevSpring. I am a bit more hands off with the relationship than I...

Jun 2021
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(0)
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VP/Other Executive

RevSpring could improve their communication and turnaround. We had a contract issue, and I never...

Jun 2021
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(0)
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VP/Other Executive

The strengths of RevSpring are their analytics, normal payment posting, payment arrangement, and...

Jun 2021
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(0)
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VP/Other Executive

RevSpring's software for engaging with patients before the time of service could be improved. That...

Jun 2021
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(0)
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VP/Other Executive

RevSpring is definitely part of our long-term strategic plan, especially on the back end.

Jun 2021
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(0)
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Analyst/Coordinator

We changed merchants, so we are with the vendor's merchant, and we are still trying to learn how to...

Jun 2021
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(0)
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Director

In the past, we had a really good relationship with Apex and their leadership. They were fantastic,...

Jun 2021
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(0)
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Director

Our relationship with the vendor is quite strong. They have always treated us well and been really receptive....

Jun 2021
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(0)
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Director

RevSpring doesn't keep all their promises, and part of that is related to the fact that they have a...

Jun 2021
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(0)
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Director

We have been able to resolve any invoice discrepancies. I don't see RevSpring nickel-and-diming. We...

Jun 2021
||
(0)
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Director

Back in the day, RevSpring hyped up what they used to call campaigns. If we changed statements to...

Jun 2021
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(0)
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Director

What led to us selecting Apex was that their system was a fraction of the cost of other systems. The...

Jun 2021
||
(0)
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Director

When we originally implemented the system, we based the ROI on a reduction in bad debt. The hard...

Jun 2021
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(0)
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Analyst/Coordinator

We started with RevSpring because we needed a statement solution. We wanted a company that could...

Jun 2021
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(0)
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Analyst/Coordinator

We moved to the PersonaPay setup, and it was fairly simple going from a merge to PersonaPay as far...

Jun 2021
||
(0)
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Director

We had worked with RevSpring previously, and we had really liked them. Due to some acquisitions,...

Jun 2021
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(0)
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Director

RevSpring's implementation services were great. We had weekly meetings, and RevSpring's people kept...

Jun 2021
||
(0)
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Director

RevSpring's system has paid for itself because we can actually process credit cards. I have no...

Jun 2021
||
(0)
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Director

We use RevSpring as a standalone system, but for us, the payments come back in and post...

Jun 2021
||
(0)
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Director

I don't think we are missing anything that we need from RevSpring. The system is very simple. We log...

Jun 2021
||
(0)
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Director

We have great service from RevSpring. The product is a smaller focused product, and RevSpring has...

Jun 2021
||
(0)
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Analyst/Coordinator

When I have worked with RevSpring, they have been very receptive. They have done a lot of custom...

May 2021
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(0)
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Analyst/Coordinator

There are two areas in which RevSpring trains people. The customer service leader trains new staff...

May 2021
||
(0)
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Analyst/Coordinator

RevSpring is very easy to get ahold of when I need to speak to someone. I have the a phone number of...

May 2021
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(0)
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Analyst/Coordinator

RevSpring has a new platform. We haven’t implemented it yet. I am excited, but I don't know for sure...

May 2021
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(0)
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Director

The system has had a very positive impact on our organization. It has helped us with our automation,...

Apr 2021
||
(0)
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Director

We have received our money's worth from this system. We have reduced our staff members, and our cash...

Apr 2021
||
(0)
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Director

RevSpring's pricing is usually fair. They offer contactless payments with a credit card via phone....

Apr 2021
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(0)
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Director

A few of the vendor's support things have been delayed, but overall, the vendor is really good. The...

Apr 2021
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(0)
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Manager

RevSpring provides really good service. They can do a lot of things that we would find difficult to...

Jan 2021
||
(0)
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Manager

We have been a long-term customer, and we are paying a lot of money for RevSpring's product. I...

Jan 2021
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(0)
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Manager

I would like to see more integration with our EMR. RevSpring pushes a PDF to us, so we see thousands...

Jan 2021
||
(0)
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VP/Other Executive

We selected the vendor originally because they checked all of the boxes of things that we were...

Dec 2020
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(0)
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Director

We use this solution to automate letters that are going out to families versus having to stuff and...

Oct 2020
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(0)
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Director

Overall, the end users find the system easy to use, but some people always struggle with it a little...

Oct 2020
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(0)
 Thank you  Helpful

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Director

It has been a long time since I have had as much fun with an implementation as I did with...

Oct 2020
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(0)
 Thank you  Helpful

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Director

I have been surprised by how much RevSpring's phone reminders have impacted our customer's response...

Oct 2020
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(0)
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Manager

When patients go to pay, there is single-sign-on functionality integrated into our patient portal,...

Oct 2020
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(0)
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Manager

RevSpring was originally Apex, and the acquisition was definitely a little painful. We had an...

Oct 2020
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(0)
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Manager

We were able to negotiate our contract with RevSpring down to a pretty standard monthly rate without...

Oct 2020
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(0)
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Manager

There is a lot we are still trying to work through with RevSpring, and we anticipated things working...

Oct 2020
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(0)
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Director

I primarily appreciate the vendor’s innovativeness. They come to us with ideas instead of waiting...

Sep 2020
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(0)
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Director

We are very impressed that RevSpring has a control group that they monitor when they have an idea...

Sep 2020
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(0)
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Director

Especially with COVID-19, RevSpring has demonstrated that they are interested in helping the...

Sep 2020
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(0)
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Director

RevSpring is really helpful and easy to work with. They want us to have the best products that we...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

RevSpring isn't very proactive. We haven't heard from anybody about new things RevSpring has come...

Sep 2020
||
(0)
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Manager

I have a vendor representative who I work with whenever I need changes or need a copy of an invoice...

Sep 2020
||
(0)
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Manager

We don’t really go through upgrades with the vendor because everything is in their shop. We only...

Sep 2020
||
(0)
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Manager

I would rate the product quality high. The vendor provides beautiful, colorful patient statements...

Sep 2020
||
(0)
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Manager

The vendor's service people contact us when they need to do occasional post office updates, and they...

Sep 2020
||
(0)
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 or  to see details.

Manager

During COVID-19, we haven't really seen any difference in the vendor's support. Things have pretty...

Sep 2020
||
(0)
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Manager

I would buy the system again. We haven’t had any problems. The vendor has kept their promises and...

Sep 2020
||
(0)
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Manager

The vendor has never asked us for any additional money; they have honored our initial contract. I...

Sep 2020
||
(0)
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Director

We ended up with the product by default. The vendor we were with was purchased by RevSpring. They...

Aug 2020
||
(0)
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Director

I wouldn't say that RevSpring is part of our long-term plans. The system is in a holding position...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know that RevSpring has actually made any promises to us. I brought things to their...

Aug 2020
||
(0)
 Thank you  Helpful

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Director

We can post payment batches pretty easily. The system isn't fully integrated, but it is certainly...

Aug 2020
||
(0)
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VP/Other Executive

The CEO of RevSpring is relatively new. The prior leadership was resistant to our requests. But...

Jul 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

During the COVID-19 pandemic, RevSpring has done everything that they have needed to do, but they...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am not sure whether I would choose to buy the RevSpring solution again. The world is very...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would say that RevSpring keeps all their promises. We had some issues during the implementation,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The overall product quality is a little lower given the technology that is out there now. Other...

Jul 2020
||
(0)
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 or  to see details.

VP/Other Executive

RevSpring has some really cool statements that we are about to push out. They are ahead of the game...

Jul 2020
||
(0)
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