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RevSpring Patient Financial Engagement
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
VP/Other Executive
The solution has a great portal. It makes it easy for us to see all of our patient statements,...
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VP/Other Executive
We have no issues with RevSpring. They are doing our primary statement process for front-end service...
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VP/Other Executive
We haven't had any challenges or issues with the vendor. Our implementations with them have gone smoothly....
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Manager
Our overall experience with RevSpring has been great. They are a forward-thinking company that keeps...
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Manager
I don't know that we really have something in place to measure our ROI with the solution. We can...
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Manager
Patients can get to the portal by either putting in their guarantor number or scanning a QR code. We...
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Manager
RevSpring’s support is very fast. They get back to us within that day. RevSpring's executives have...
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Manager
RevSpring has been really great with their customer service. They easily get back to us on issues...
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Manager
RevSpring updated their portal altogether. They also implemented a suggestion from us, and they were...
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Director
RevSpring has a good quality product, but the product has not had many upgrades.
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VP/Other Executive
RevSpring came out and gave us their whole spiel, but I can't say that their follow-up was great. It...
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VP/Other Executive
RevSpring's system didn't integrate with anything. I hated the system's payment portal, and I never...
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VP/Other Executive
RevSpring was our partner for statements. We got a lot of complaints from patients about never...
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VP/Other Executive
We are leaving RevSpring. We are really looking for a partner for patient financial engagement. We...
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VP/Other Executive
It was nearly impossible to find anyone to chat with every time we had an issue. I couldn't find...
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Director
Our bills have been what I expected them to be. RevSpring was pretty transparent up front. They are...
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Director
Overall, the training was effective, but we spent a lot of time on things that weren't value-added...
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Director
I haven't always gotten a lot of patient comments about loving the statements, but I do get a lot of...
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Director
RevSpring had some hiccups, but they resolved those things. They tell us about problems before we...
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Director
We tell the vendor about things, and they say that those things are in product development, so the...
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Director
One of the elements that RevSpring does really well is data review because they integrate a lot of...
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Manager
We have an online portal that the patient can log in to and pay their bill on. With the new upgrade,...
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Manager
RevSpring and another vendor of ours work together to create an opportunity for point-of-service payments....
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Manager
Whenever I put in service tickets, RevSpring gets on the tickets right away. That has never been a...
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Director
From the implementation to today, everything has been very well organized. RevSpring is sticking to...
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Director
We have made some suggestions that RevSpring has acted on and added to their platform for the ease...
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Director
Problems come up, but RevSpring communicates with us well and resolves those issues quickly.
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Director
RevSpring could work on the ongoing training for our customer service representatives. They did...
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Manager
RevSpring is our statement vendor. We were trying to work out our collection letters. We sent final...
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Analyst/Coordinator
The people I work with at RevSpring are very good. I can’t speak for the other people in there, but...
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Analyst/Coordinator
I would want RevSpring to know they have very good customer service. The people I work with are...
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Analyst/Coordinator
We just did a go-live with RevSpring for propensity to pay. Some of the things we had to do could be...
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Director
RevSpring does our statements, and they do great work. If I ever need something changed, I can email...
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Director
I like that RevSpring is always working to make us happy. RevSpring is willing to make sure we are...
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Director
We have done our work with RevSpring in phases. When a patient calls now, they can pull up RevSpring...
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Director
For the hospital, using RevSpring Patient Financial Engagement is a good thing. When patients go to...
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Director
RevSpring could be a little better on responsiveness. They had an issue when PersonaPay went down....
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Director
Our experience with RevSpring has been painful because we are working to integrate with our EMR....
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Director
We were hearing good things from the patients when they were going to the EMR patient portal, and...
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Director
There are a couple of things that RevSpring has nickel-and-dimed us for, but for the most part, that...
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Director
RevSpring has delivered on some services that we previously haven’t been able to implement. They...
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Director
We have been able to integrate the RevSpring system with our patient portal. That has been really...
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Director
If we ever have a concern, we just give RevSpring a call, and they fix it. For the minor issues that...
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Director
RevSpring needs to decide what system to use for the reporting of payments and posting rather than...
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VP/Other Executive
I have been really impressed with RevSpring. I am a bit more hands off with the relationship than I...
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VP/Other Executive
RevSpring could improve their communication and turnaround. We had a contract issue, and I never...
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VP/Other Executive
The strengths of RevSpring are their analytics, normal payment posting, payment arrangement, and...
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VP/Other Executive
RevSpring's software for engaging with patients before the time of service could be improved. That...
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VP/Other Executive
RevSpring is definitely part of our long-term strategic plan, especially on the back end.
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Analyst/Coordinator
We changed merchants, so we are with the vendor's merchant, and we are still trying to learn how to...
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Director
In the past, we had a really good relationship with Apex and their leadership. They were fantastic,...
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Director
Our relationship with the vendor is quite strong. They have always treated us well and been really receptive....
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Director
RevSpring doesn't keep all their promises, and part of that is related to the fact that they have a...
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Director
We have been able to resolve any invoice discrepancies. I don't see RevSpring nickel-and-diming. We...
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Director
Back in the day, RevSpring hyped up what they used to call campaigns. If we changed statements to...
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Director
What led to us selecting Apex was that their system was a fraction of the cost of other systems. The...
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Director
When we originally implemented the system, we based the ROI on a reduction in bad debt. The hard...
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Analyst/Coordinator
We started with RevSpring because we needed a statement solution. We wanted a company that could...
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Analyst/Coordinator
We moved to the PersonaPay setup, and it was fairly simple going from a merge to PersonaPay as far...
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Director
We had worked with RevSpring previously, and we had really liked them. Due to some acquisitions,...
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Director
RevSpring's implementation services were great. We had weekly meetings, and RevSpring's people kept...
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Director
RevSpring's system has paid for itself because we can actually process credit cards. I have no...
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Director
We use RevSpring as a standalone system, but for us, the payments come back in and post...
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Director
I don't think we are missing anything that we need from RevSpring. The system is very simple. We log...
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Director
We have great service from RevSpring. The product is a smaller focused product, and RevSpring has...
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Analyst/Coordinator
When I have worked with RevSpring, they have been very receptive. They have done a lot of custom...
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Analyst/Coordinator
There are two areas in which RevSpring trains people. The customer service leader trains new staff...
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Analyst/Coordinator
RevSpring is very easy to get ahold of when I need to speak to someone. I have the a phone number of...
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Analyst/Coordinator
RevSpring has a new platform. We haven’t implemented it yet. I am excited, but I don't know for sure...
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Director
The system has had a very positive impact on our organization. It has helped us with our automation,...
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Director
We have received our money's worth from this system. We have reduced our staff members, and our cash...
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Director
RevSpring's pricing is usually fair. They offer contactless payments with a credit card via phone....
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Director
A few of the vendor's support things have been delayed, but overall, the vendor is really good. The...
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Manager
RevSpring provides really good service. They can do a lot of things that we would find difficult to...
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Manager
We have been a long-term customer, and we are paying a lot of money for RevSpring's product. I...
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Manager
I would like to see more integration with our EMR. RevSpring pushes a PDF to us, so we see thousands...
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VP/Other Executive
We selected the vendor originally because they checked all of the boxes of things that we were...
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