Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)


RevSpring Patient Financial Engagement Comments
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Improving the Patient Financial Experience

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

RevSpring does our statements, and they do great work. If I ever need something changed, I can email...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that RevSpring is always working to make us happy. RevSpring is willing to make sure we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have done our work with RevSpring in phases. When a patient calls now, they can pull up RevSpring...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the hospital, using RevSpring Patient Financial Engagement is a good thing. When patients go to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring could be a little better on responsiveness. They had an issue when PersonaPay went down....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our experience with RevSpring has been painful because we are working to integrate with our EMR....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were hearing good things from the patients when they were going to the EMR patient portal, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a couple of things that RevSpring has nickel-and-dimed us for, but for the most part, that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring has delivered on some services that we previously haven’t been able to implement. They...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to integrate the RevSpring system with our patient portal. That has been really...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we have ever have a concern, we just give RevSpring a call, and they fix it. For the minor issues...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring needs to decide what system to use for the reporting of payments and posting rather than...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have been really impressed with RevSpring. I am a bit more hands off with the relationship than I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

RevSpring could improve their communication and turnaround. We had a contract issue, and I never...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The strengths of RevSpring are their analytics, normal payment posting, payment arrangement, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

RevSpring's software for engaging with patients before the time of service could be improved. That...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

RevSpring is definitely part of our long-term strategic plan, especially on the back end.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We changed merchants, so we are with the vendor's merchant, and we are still trying to learn how to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, we had a really good relationship with Apex and their leadership. They were fantastic,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our relationship with the vendor is quite strong. They have always treated us well and been really receptive....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring doesn't keep all their promises, and part of that is related to the fact that they have a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to resolve any invoice discrepancies. I don't see RevSpring nickel-and-diming. We...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Back in the day, RevSpring hyped up what they used to call campaigns. If we changed statements to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What led to us selecting Apex was that their system was a fraction of the cost of other systems. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we originally implemented the system, we based the ROI on a reduction in bad debt. The hard...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We started with RevSpring because we needed a statement solution. We wanted a company that could...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We moved to the PersonaPay setup, and it was fairly simple going from a merge to PersonaPay as far...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had worked with RevSpring previously, and we had really liked them. Due to some acquisitions,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring's implementation services were great. We had weekly meetings, and RevSpring's people kept...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring's system has paid for itself because we can actually process credit cards. I have no...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use RevSpring as a standalone system, but for us, the payments come back in and post...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think we are missing anything that we need from RevSpring. The system is very simple. We log...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have great service from RevSpring. The product is a smaller focused product, and RevSpring has...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When I have worked with RevSpring, they have been very receptive. They have done a lot of custom...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are two areas in which RevSpring trains people. The customer service leader trains new staff...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RevSpring is very easy to get ahold of when I need to speak to someone. I have the a phone number of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RevSpring has a new platform. We haven’t implemented it yet. I am excited, but I don't know for sure...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has had a very positive impact on our organization. It has helped us with our automation,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have received our money's worth from this system. We have reduced our staff members, and our cash...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring's pricing is usually fair. They offer contactless payments with a credit card via phone....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A few of the vendor's support things have been delayed, but overall, the vendor is really good. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RevSpring provides really good service. They can do a lot of things that we would find difficult to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been a long-term customer, and we are paying a lot of money for RevSpring's product. I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see more integration with our EMR. RevSpring pushes a PDF to us, so we see thousands...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We selected the vendor originally because they checked all of the boxes of things that we were...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use this solution to automate letters that are going out to families versus having to stuff and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the end users find the system easy to use, but some people always struggle with it a little...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It has been a long time since I have had as much fun with an implementation as I did with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been surprised by how much RevSpring's phone reminders have impacted our customer's response...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When patients go to pay, there is single-sign-on functionality integrated into our patient portal,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RevSpring was originally Apex, and the acquisition was definitely a little painful. We had an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were able to negotiate our contract with RevSpring down to a pretty standard monthly rate without...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lot we are still trying to work through with RevSpring, and we anticipated things working...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I primarily appreciate the vendor’s innovativeness. They come to us with ideas instead of waiting...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very impressed that RevSpring has a control group that they monitor when they have an idea...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Especially with COVID-19, RevSpring has demonstrated that they are interested in helping the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring is really helpful and easy to work with. They want us to have the best products that we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring isn't very proactive. We haven't heard from anybody about new things RevSpring has come...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a vendor representative who I work with whenever I need changes or need a copy of an invoice...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t really go through upgrades with the vendor because everything is in their shop. We only...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would rate the product quality high. The vendor provides beautiful, colorful patient statements...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's service people contact us when they need to do occasional post office updates, and they...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During COVID-19, we haven't really seen any difference in the vendor's support. Things have pretty...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy the system again. We haven’t had any problems. The vendor has kept their promises and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has never asked us for any additional money; they have honored our initial contract. I...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We ended up with the product by default. The vendor we were with was purchased by RevSpring. They...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't say that RevSpring is part of our long-term plans. The system is in a holding position...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know that RevSpring has actually made any promises to us. I brought things to their...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can post payment batches pretty easily. The system isn't fully integrated, but it is certainly...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The CEO of RevSpring is relatively new. The prior leadership was resistant to our requests. But...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During the COVID-19 pandemic, RevSpring has done everything that they have needed to do, but they...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am not sure whether I would choose to buy the RevSpring solution again. The world is very...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would say that RevSpring keeps all their promises. We had some issues during the implementation,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The overall product quality is a little lower given the technology that is out there now. Other...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

RevSpring has some really cool statements that we are about to push out. They are ahead of the game...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​