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RevSpring Patient Financial Engagement Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
ROI / Cost (care and feeding)
We selected the vendor originally because they checked all of the boxes of things that we were...
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Director
Functionality and Upgrades
We use this solution to automate letters that are going out to families versus having to stuff and...
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Director
Functionality and Upgrades
Overall, the end users find the system easy to use, but some people always struggle with it a little...
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Director
Implementation and Training
It has been a long time since I have had as much fun with an implementation as I did with...
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Director
ROI / Cost (care and feeding)
I have been surprised by how much RevSpring's phone reminders have impacted our customer's response...
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Manager
Functionality and Upgrades
When patients go to pay, there is single-sign-on functionality integrated into our patient portal,...
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Manager
Relationship
RevSpring was originally Apex, and the acquisition was definitely a little painful. We had an...
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Manager
ROI / Cost (care and feeding)
We were able to negotiate our contract with RevSpring down to a pretty standard monthly rate without...
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Manager
Lessons Learned
There is a lot we are still trying to work through with RevSpring, and we anticipated things working...
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Director
Relationship
RevSpring is really helpful and easy to work with. They want us to have the best products that we...
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Director
Other Observations & Comments
RevSpring isn't very proactive. We haven't heard from anybody about new things RevSpring has come...
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Manager
Relationship
I have a vendor representative who I work with whenever I need changes or need a copy of an invoice...
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Manager
Functionality and Upgrades
We don’t really go through upgrades with the vendor because everything is in their shop. We only...
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Manager
Service and Support
I would rate the product quality high. The vendor provides beautiful, colorful patient statements...
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Manager
Service and Support
The vendor's service people contact us when they need to do occasional post office updates, and they...
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Manager
Service and Support
During COVID-19, we haven't really seen any difference in the vendor's support. Things have pretty...
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Manager
Service and Support
I would buy the system again. We haven’t had any problems. The vendor has kept their promises and...
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Manager
ROI / Cost (care and feeding)
The vendor has never asked us for any additional money; they have honored our initial contract. I...
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Director
Relationship
We ended up with the product by default. The vendor we were with was purchased by RevSpring. They...
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Director
Lessons Learned
I wouldn't say that RevSpring is part of our long-term plans. The system is in a holding position...
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Director
Service and Support
I don't know that RevSpring has actually made any promises to us. I brought things to their...
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Director
Functionality and Upgrades
We can post payment batches pretty easily. The system isn't fully integrated, but it is certainly...
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VP/Other Executive
Relationship
The CEO of RevSpring is relatively new. The prior leadership was resistant to our requests. But...
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VP/Other Executive
Other Observations & Comments
During the COVID-19 pandemic, RevSpring has done everything that they have needed to do, but they...
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VP/Other Executive
Lessons Learned
I am not sure whether I would choose to buy the RevSpring solution again. The world is very...
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VP/Other Executive
Other Observations & Comments
I would say that RevSpring keeps all their promises. We had some issues during the implementation,...
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VP/Other Executive
Technology
The overall product quality is a little lower given the technology that is out there now. Other...
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VP/Other Executive
Functionality and Upgrades
RevSpring has some really cool statements that we are about to push out. They are ahead of the game...
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Analyst/Coordinator
Implementation and Training
We don't really get a lot of additional training. When we were first trained on the product, the...
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Analyst/Coordinator
Future Outlook
The solution is very user friendly and works fantastically. We have the portal from the vendor, and...
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Analyst/Coordinator
Functionality and Upgrades
We are missing integration with our registration piece. We are hoping that patients will take to the...
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Analyst/Coordinator
Service and Support
The vendor's support is always there. I have nothing bad to say about the vendor. Anybody that I...
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Analyst/Coordinator
Relationship
I work with an analyst; I don't have to have a representative or anybody that has to go through the...
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Director
Functionality and Upgrades
The product quality is just okay. It is not broken, but we haven’t gotten anything new either. The...
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Director
Other Observations & Comments
My recommendation to others would be to make sure that the tool provides everything that an...
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Director
Service and Support
I don't even know who RevSpring's executives are. Historically, RevSpring's proactiveness hasn't...
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Director
ROI / Cost (care and feeding)
The vendor's fee structure is relatively simple. We know what we are going to get charged. Some of...
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Director
Functionality and Upgrades
Our recent upgrades have been excellent. I would recommend the vendor to others, and my...
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Director
Functionality and Upgrades
I am very satisfied with RevSpring. We have been using their product to send text messages to...
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Director
Functionality and Upgrades
We send a patient statement out on the first day of the billing cycle, and then we send a text...
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Director
Future Outlook
RevSpring partners with an outside company that provides a noncredit-based score that we have built...
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Director
ROI / Cost (care and feeding)
I would say that the vendor avoids nickel-and-diming, but that is because we stay on top of the cost....
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Director
Functionality and Upgrades
When we first rolled out RevSpring's Quick Pay tool, we saw an immediate shift where all of our...
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Director
Functionality and Upgrades
Apex was a statement vendor. They were very good at statement fulfillment, but we never actually...
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Director
Service and Support
RevSpring is always reaching out to help us in any way they can, but I don't know that there is much...
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Director
Functionality and Upgrades
Even though we have a few different platforms, we can consolidate patient payment files out of both...
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Director
Functionality and Upgrades
We don't do anything normally. We use the basic functions of our patient portals, but in addition to...
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Director
Other Observations & Comments
I personally can't say that we have gained anything from the RevSpring acquisition. There has been...
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Director
ROI / Cost (care and feeding)
We are in a unique position now because our investment in the vendor was minimal for a long time....
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Director
Relationship
RevSpring has been a good partner for us. We had to grow together. We have come to the vendor with...
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VP/Other Executive
Implementation and Training
I wouldn’t say RevSpring keeps all promises. I would say they have an opportunity to offer one full...
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VP/Other Executive
Service and Support
We have been working on a new upgrade and on the delivery for a long time, so I think RevSpring's...
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VP/Other Executive
Relationship
I would say the executive involvement is good. I have access to the executives if I need anything,...
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VP/Other Executive
Other Observations & Comments
The RevSpring solution is definitely an upgrade from what we had, and it has a lot more...
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Director
Future Outlook
Whether RevSpring is part of our long-term goals is up in the air. Our goal is to transition our...
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VP/Other Executive
Service and Support
When it comes to the COVID-19 crisis, RevSpring hasn't done anything in terms of reaching out with...
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Manager
Interfacing and Integration
RevSpring's system takes our statements and sends out statements as well. The dollar statements and...
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Manager
Functionality and Upgrades
RevSpring's system runs pretty well now. We keep throwing different scenarios at RevSpring, and they...
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Manager
Functionality and Upgrades
RevSpring's system creates an 835 form for electronic admittance advice for us every day, and we can...
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Manager
Future Outlook
We need an online payment system, and no matter whether we are getting a good ROI from RevSpring's...
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Director
Relationship
RevSpring has been very supportive. They have been in contact with us. We haven’t had any issues...
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Director
Other Observations & Comments
We have had to alter some of the promises that RevSpring has made to ultimately get to the same...
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Director
Future Outlook
RevSpring’s implementation services haven’t been horrible, but we have had to push the...
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Director
Implementation and Training
The vendor doesn’t do much training. They do provide a train-the-trainer session and some training...
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Director
Interfacing and Integration
The vendor has done very well with supporting our integration goals. They are very responsive.
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Director
Interfacing and Integration
There definitely are some things that our patients enjoy and do well with the system. But sometimes...
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Director
ROI / Cost (care and feeding)
In general, we do get a bang for our buck. I would tell others that the vendor's people, from the...
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Director
Technology
Once we get the integration upgrade going and see how well that works, that could improve my rating...
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Director
Service and Support
The vendor has been doing well with ongoing support. They are definitely responsive. The vendor...
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Director
Relationship
The vendor is outstanding. We have been a team with them. The vendor has been very proactive with...
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Director
Relationship
I would recommend the product. The vendor is definitely futuristic and always has been in the world...
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Director
Relationship
I cannot say enough good things about the vendor's team. No matter what level of team we talk to, we...
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Manager
Implementation and Training
Anytime we need to make changes in the logic for any letters we are sending out, the implementation...
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Manager
Relationship
In the short time that I have been at our organization, we have been through a few different...
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Manager
Functionality and Upgrades
We were told it was going to be very easy to implement different kinds of letters. We are mainly...
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Manager
Other Observations & Comments
We don't have any type of write-back files set up in the system, but I don't know that we have asked...
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Manager
Functionality and Upgrades
The letters look nice, and when we finally get them right, they work. But there are so many issues...
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Manager
Functionality and Upgrades
I know that RevSpring's solution has other capabilities that we aren't using. The reason we have...
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Manager
Technology
There have not been any changes to the technology in the time that I have been at our organization....
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Manager
Relationship
The vendor isn't proactive. I find out that there are issues with our letters being mailed when...
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VP/Other Executive
Relationship
RevSpring is pretty much our preferred partner across the board for our back-end functionality, such...
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VP/Other Executive
Service and Support
My team was getting a little bit of a mixed message from the service perspective concerning what...
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VP/Other Executive
Other Observations & Comments
One thing that is really unique on the front end is that the multiple different scheduling systems...
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VP/Other Executive
Other Observations & Comments
We currently don’t use RevSpring's system at all on the front end; it is mostly used on the back...
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VP/Other Executive
Other Observations & Comments
I know that RevSpring is wanting to build out an estimator and their eligibility piece. They may...
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VP/Other Executive
Other Observations & Comments
I feel like RevSpring is trying to reinvent the wheel. They said that we could integrate things if...
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Director
Service and Support
I am not sure it is in the company's nature to be proactive. Based on my interactions with...
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Director
Other Observations & Comments
My experience with the vendor's support has been good and bad. Sometimes, the support is just a bit...
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Manager
Relationship
If the decision were up to me, I would choose the RevSpring product again. It has been pretty good....
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Manager
ROI / Cost (care and feeding)
I don't get into the payments, but I don't think that RevSpring nickel-and-dimes us. We have asked...
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Manager
Other Observations & Comments
We didn't receive any training from RevSpring. They just send our statements. We send them a file,...
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Manager
Service and Support
In terms of ongoing support, if we have a question or problem, we get right to RevSpring, and they...
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Manager
Functionality and Upgrades
In terms of tangible outcomes, we ask RevSpring to send the statements, and they do so. I can't say...
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Analyst/Coordinator
Relationship
I rate RevSpring high. They have been very good to work with, and they are responsive when we have...
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Analyst/Coordinator
Relationship
The vendor continues to market products to us, even after the acquisition. I think the purchases...
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Analyst/Coordinator
Functionality and Upgrades
With the vendor's portal, we are able to use the available database to pay, and there is a lot of...
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Analyst/Coordinator
Functionality and Upgrades
RevSpring does client management and engagement with our patients exceedingly well. The vendor has...
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Analyst/Coordinator
Other Observations & Comments
The vendor is purchasing a lot of products right now, and each product has its own portal and login....
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Manager
Relationship
We have had nothing but positive experiences since we started working with RevSpring. The entire...
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Manager
ROI / Cost (care and feeding)
The RevSpring system drives the customized patient statements, the messaging within the payment...
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Manager
Other Observations & Comments
The adoption of the product is going pretty well. The adoption is a little slower than what I would...
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Manager
Service and Support
The vendor has a great support system. They are very easy to contact and are quick to get back to us...
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Manager
Other Observations & Comments
The vendor is discussing some new upgrades, but I don't really know whether they are available just...
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Manager
Other Observations & Comments
One thing that the vendor could do differently is related to the way the patients get on the portal....
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