Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)


RevSpring Patient Financial Engagement Comments
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

The system has had a very positive impact on our organization. It has helped us with our automation,...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have received our money's worth from this system. We have reduced our staff members, and our cash...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring's pricing is usually fair. They offer contactless payments with a credit card via phone....

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

A few of the vendor's support things have been delayed, but overall, the vendor is really good. The...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

RevSpring provides really good service. They can do a lot of things that we would find difficult to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been a long-term customer, and we are paying a lot of money for RevSpring's product. I...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see more integration with our EMR. RevSpring pushes a PDF to us, so we see thousands...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We selected the vendor originally because they checked all of the boxes of things that we were...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We use this solution to automate letters that are going out to families versus having to stuff and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the end users find the system easy to use, but some people always struggle with it a little...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

It has been a long time since I have had as much fun with an implementation as I did with...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been surprised by how much RevSpring's phone reminders have impacted our customer's response...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When patients go to pay, there is single-sign-on functionality integrated into our patient portal,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

RevSpring was originally Apex, and the acquisition was definitely a little painful. We had an...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were able to negotiate our contract with RevSpring down to a pretty standard monthly rate without...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lot we are still trying to work through with RevSpring, and we anticipated things working...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I primarily appreciate the vendor’s innovativeness. They come to us with ideas instead of waiting...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very impressed that RevSpring has a control group that they monitor when they have an idea...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Especially with COVID-19, RevSpring has demonstrated that they are interested in helping the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring is really helpful and easy to work with. They want us to have the best products that we...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring isn't very proactive. We haven't heard from anybody about new things RevSpring has come...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a vendor representative who I work with whenever I need changes or need a copy of an invoice...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t really go through upgrades with the vendor because everything is in their shop. We only...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would rate the product quality high. The vendor provides beautiful, colorful patient statements...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's service people contact us when they need to do occasional post office updates, and they...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

During COVID-19, we haven't really seen any difference in the vendor's support. Things have pretty...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy the system again. We haven’t had any problems. The vendor has kept their promises and...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has never asked us for any additional money; they have honored our initial contract. I...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We ended up with the product by default. The vendor we were with was purchased by RevSpring. They...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't say that RevSpring is part of our long-term plans. The system is in a holding position...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know that RevSpring has actually made any promises to us. I brought things to their...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We can post payment batches pretty easily. The system isn't fully integrated, but it is certainly...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The CEO of RevSpring is relatively new. The prior leadership was resistant to our requests. But...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During the COVID-19 pandemic, RevSpring has done everything that they have needed to do, but they...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am not sure whether I would choose to buy the RevSpring solution again. The world is very...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would say that RevSpring keeps all their promises. We had some issues during the implementation,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The overall product quality is a little lower given the technology that is out there now. Other...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

RevSpring has some really cool statements that we are about to push out. They are ahead of the game...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't really get a lot of additional training. When we were first trained on the product, the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution is very user friendly and works fantastically. We have the portal from the vendor, and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are missing integration with our registration piece. We are hoping that patients will take to the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's support is always there. I have nothing bad to say about the vendor. Anybody that I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I work with an analyst; I don't have to have a representative or anybody that has to go through the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The product quality is just okay. It is not broken, but we haven’t gotten anything new either. The...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

My recommendation to others would be to make sure that the tool provides everything that an...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't even know who RevSpring's executives are. Historically, RevSpring's proactiveness hasn't...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's fee structure is relatively simple. We know what we are going to get charged. Some of...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Our recent upgrades have been excellent. I would recommend the vendor to others, and my...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I am very satisfied with RevSpring. We have been using their product to send text messages to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We send a patient statement out on the first day of the billing cycle, and then we send a text...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring partners with an outside company that provides a noncredit-based score that we have built...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that the vendor avoids nickel-and-diming, but that is because we stay on top of the cost....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first rolled out RevSpring's Quick Pay tool, we saw an immediate shift where all of our...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Apex was a statement vendor. They were very good at statement fulfillment, but we never actually...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring is always reaching out to help us in any way they can, but I don't know that there is much...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Even though we have a few different platforms, we can consolidate patient payment files out of both...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't do anything normally. We use the basic functions of our patient portals, but in addition to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I personally can't say that we have gained anything from the RevSpring acquisition. There has been...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are in a unique position now because our investment in the vendor was minimal for a long time....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring has been a good partner for us. We had to grow together. We have come to the vendor with...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wouldn’t say RevSpring keeps all promises. I would say they have an opportunity to offer one full...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been working on a new upgrade and on the delivery for a long time, so I think RevSpring's...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would say the executive involvement is good. I have access to the executives if I need anything,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The RevSpring solution is definitely an upgrade from what we had, and it has a lot more...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Whether RevSpring is part of our long-term goals is up in the air. Our goal is to transition our...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to the COVID-19 crisis, RevSpring hasn't done anything in terms of reaching out with...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF