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Access info about Patient Financial Engagement on your dashboard or bookmark under

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RevSpring Patient Financial Engagement Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

We selected the vendor originally because they checked all of the boxes of things that we were...

Dec 2020
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Director

Functionality and Upgrades

We use this solution to automate letters that are going out to families versus having to stuff and..............................

Oct 2020
(0)
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Director

Functionality and Upgrades

Overall, the end users find the system easy to use, but some people always struggle with it a little..............................

Oct 2020
(0)
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Director

Implementation and Training

It has been a long time since I have had as much fun with an implementation as I did with...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

I have been surprised by how much RevSpring's phone reminders have impacted our customer's response..............................

Oct 2020
(0)
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Manager

Functionality and Upgrades

When patients go to pay, there is single-sign-on functionality integrated into our patient portal,..............................

Oct 2020
(0)
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Manager

Relationship

RevSpring was originally Apex, and the acquisition was definitely a little painful. We had an...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

We were able to negotiate our contract with RevSpring down to a pretty standard monthly rate without..............................

Oct 2020
(0)
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Manager

Lessons Learned

There is a lot we are still trying to work through with RevSpring, and we anticipated things working..............................

Oct 2020
(0)
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Director

Relationship

RevSpring is really helpful and easy to work with. They want us to have the best products that we...

Sep 2020
(0)
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Director

Other Observations & Comments

RevSpring isn't very proactive. We haven't heard from anybody about new things RevSpring has come...

Sep 2020
(0)
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Manager

Relationship

I have a vendor representative who I work with whenever I need changes or need a copy of an invoice..............................

Sep 2020
(0)
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Manager

Functionality and Upgrades

We don’t really go through upgrades with the vendor because everything is in their shop. We only...

Sep 2020
(0)
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Manager

Service and Support

I would rate the product quality high. The vendor provides beautiful, colorful patient statements...

Sep 2020
(0)
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Manager

Service and Support

The vendor's service people contact us when they need to do occasional post office updates, and they..............................

Sep 2020
(0)
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Manager

Service and Support

During COVID-19, we haven't really seen any difference in the vendor's support. Things have pretty..............................

Sep 2020
(0)
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Manager

Service and Support

I would buy the system again. We haven’t had any problems. The vendor has kept their promises and...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor has never asked us for any additional money; they have honored our initial contract. I...

Sep 2020
(0)
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Director

Relationship

We ended up with the product by default. The vendor we were with was purchased by RevSpring. They...

Aug 2020
(0)
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Director

Lessons Learned

I wouldn't say that RevSpring is part of our long-term plans. The system is in a holding position...

Aug 2020
(0)
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Director

Service and Support

I don't know that RevSpring has actually made any promises to us. I brought things to their...

Aug 2020
(0)
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Director

Functionality and Upgrades

We can post payment batches pretty easily. The system isn't fully integrated, but it is certainly...

Aug 2020
(0)
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VP/Other Executive

Relationship

The CEO of RevSpring is relatively new. The prior leadership was resistant to our requests. But...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

During the COVID-19 pandemic, RevSpring has done everything that they have needed to do, but they...

Jul 2020
(0)
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VP/Other Executive

Lessons Learned

I am not sure whether I would choose to buy the RevSpring solution again. The world is very...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

I would say that RevSpring keeps all their promises. We had some issues during the implementation,..............................

Jul 2020
(0)
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VP/Other Executive

Technology

The overall product quality is a little lower given the technology that is out there now. Other...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

RevSpring has some really cool statements that we are about to push out. They are ahead of the game..............................

Jul 2020
(0)
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Analyst/Coordinator

Implementation and Training

We don't really get a lot of additional training. When we were first trained on the product, the...

Jul 2020
(0)
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Analyst/Coordinator

Future Outlook

The solution is very user friendly and works fantastically. We have the portal from the vendor, and..............................

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are missing integration with our registration piece. We are hoping that patients will take to the..............................

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor's support is always there. I have nothing bad to say about the vendor. Anybody that I...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

I work with an analyst; I don't have to have a representative or anybody that has to go through the..............................

Jul 2020
(0)
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Director

Functionality and Upgrades

The product quality is just okay. It is not broken, but we haven’t gotten anything new either. The..............................

Jul 2020
(0)
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Director

Other Observations & Comments

My recommendation to others would be to make sure that the tool provides everything that an...

Jul 2020
(0)
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Director

Service and Support

I don't even know who RevSpring's executives are. Historically, RevSpring's proactiveness hasn't...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor's fee structure is relatively simple. We know what we are going to get charged. Some of..............................

Jun 2020
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Director

Functionality and Upgrades

Our recent upgrades have been excellent. I would recommend the vendor to others, and my...

Jun 2020
(0)
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Director

Functionality and Upgrades

I am very satisfied with RevSpring. We have been using their product to send text messages to...

May 2020
(0)
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Director

Functionality and Upgrades

We send a patient statement out on the first day of the billing cycle, and then we send a text...

May 2020
(0)
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Director

Future Outlook

RevSpring partners with an outside company that provides a noncredit-based score that we have built..............................

May 2020
(0)
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Director

ROI / Cost (care and feeding)

I would say that the vendor avoids nickel-and-diming, but that is because we stay on top of the cost...............................

May 2020
(0)
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Director

Functionality and Upgrades

When we first rolled out RevSpring's Quick Pay tool, we saw an immediate shift where all of our...

May 2020
(0)
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Director

Functionality and Upgrades

Apex was a statement vendor. They were very good at statement fulfillment, but we never actually...

May 2020
(0)
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Director

Service and Support

RevSpring is always reaching out to help us in any way they can, but I don't know that there is much..............................

May 2020
(0)
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Director

Functionality and Upgrades

Even though we have a few different platforms, we can consolidate patient payment files out of both..............................

May 2020
(0)
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Director

Functionality and Upgrades

We don't do anything normally. We use the basic functions of our patient portals, but in addition to..............................

May 2020
(0)
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Director

Other Observations & Comments

I personally can't say that we have gained anything from the RevSpring acquisition. There has been..............................

May 2020
(0)
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Director

ROI / Cost (care and feeding)

We are in a unique position now because our investment in the vendor was minimal for a long time....

May 2020
(0)
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Director

Relationship

RevSpring has been a good partner for us. We had to grow together. We have come to the vendor with..............................

May 2020
(0)
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VP/Other Executive

Implementation and Training

I wouldn’t say RevSpring keeps all promises. I would say they have an opportunity to offer one full..............................

May 2020
(0)
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VP/Other Executive

Service and Support

We have been working on a new upgrade and on the delivery for a long time, so I think RevSpring's...

May 2020
(0)
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VP/Other Executive

Relationship

I would say the executive involvement is good. I have access to the executives if I need anything,..............................

May 2020
(0)
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VP/Other Executive

Other Observations & Comments

The RevSpring solution is definitely an upgrade from what we had, and it has a lot more...

May 2020
(0)
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Director

Future Outlook

Whether RevSpring is part of our long-term goals is up in the air. Our goal is to transition our...

May 2020
(0)
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VP/Other Executive

Service and Support

When it comes to the COVID-19 crisis, RevSpring hasn't done anything in terms of reaching out with..............................

May 2020
(0)
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Manager

Interfacing and Integration

RevSpring's system takes our statements and sends out statements as well. The dollar statements and..............................

Apr 2020
(0)
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Manager

Functionality and Upgrades

RevSpring's system runs pretty well now. We keep throwing different scenarios at RevSpring, and they..............................

Apr 2020
(0)
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Manager

Functionality and Upgrades

RevSpring's system creates an 835 form for electronic admittance advice for us every day, and we can..............................

Apr 2020
(0)
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Manager

Future Outlook

We need an online payment system, and no matter whether we are getting a good ROI from RevSpring's..............................

Apr 2020
(0)
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Director

Relationship

RevSpring has been very supportive. They have been in contact with us. We haven’t had any issues...

Apr 2020
(0)
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Director

Other Observations & Comments

We have had to alter some of the promises that RevSpring has made to ultimately get to the same...

Apr 2020
(0)
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Director

Future Outlook

RevSpring’s implementation services haven’t been horrible, but we have had to push the...

Apr 2020
(0)
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Director

Implementation and Training

The vendor doesn’t do much training. They do provide a train-the-trainer session and some training..............................

Apr 2020
(0)
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Director

Interfacing and Integration

The vendor has done very well with supporting our integration goals. They are very responsive.

Apr 2020
(0)
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Director

Interfacing and Integration

There definitely are some things that our patients enjoy and do well with the system. But sometimes..............................

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

In general, we do get a bang for our buck. I would tell others that the vendor's people, from the...

Apr 2020
(0)
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Director

Technology

Once we get the integration upgrade going and see how well that works, that could improve my rating..............................

Apr 2020
(0)
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Director

Service and Support

The vendor has been doing well with ongoing support. They are definitely responsive. The vendor...

Apr 2020
(0)
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Director

Relationship

The vendor is outstanding. We have been a team with them. The vendor has been very proactive with...

Apr 2020
(0)
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Director

Relationship

I would recommend the product. The vendor is definitely futuristic and always has been in the world..............................

Apr 2020
(0)
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Director

Relationship

I cannot say enough good things about the vendor's team. No matter what level of team we talk to, we..............................

Apr 2020
(0)
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Manager

Implementation and Training

Anytime we need to make changes in the logic for any letters we are sending out, the implementation..............................

Apr 2020
(0)
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Manager

Relationship

In the short time that I have been at our organization, we have been through a few different...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We were told it was going to be very easy to implement different kinds of letters. We are mainly...

Apr 2020
(0)
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Manager

Other Observations & Comments

We don't have any type of write-back files set up in the system, but I don't know that we have asked..............................

Apr 2020
(0)
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Manager

Functionality and Upgrades

The letters look nice, and when we finally get them right, they work. But there are so many issues..............................

Apr 2020
(0)
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Manager

Functionality and Upgrades

I know that RevSpring's solution has other capabilities that we aren't using. The reason we have...

Apr 2020
(0)
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Manager

Technology

There have not been any changes to the technology in the time that I have been at our organization...............................

Apr 2020
(0)
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Manager

Relationship

The vendor isn't proactive. I find out that there are issues with our letters being mailed when...

Apr 2020
(0)
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VP/Other Executive

Relationship

RevSpring is pretty much our preferred partner across the board for our back-end functionality, such..............................

Mar 2020
(0)
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VP/Other Executive

Service and Support

My team was getting a little bit of a mixed message from the service perspective concerning what...

Mar 2020
(0)
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VP/Other Executive

Other Observations & Comments

One thing that is really unique on the front end is that the multiple different scheduling systems..............................

Mar 2020
(0)
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VP/Other Executive

Other Observations & Comments

We currently don’t use RevSpring's system at all on the front end; it is mostly used on the back...

Mar 2020
(0)
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VP/Other Executive

Other Observations & Comments

I know that RevSpring is wanting to build out an estimator and their eligibility piece. They may...

Mar 2020
(0)
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VP/Other Executive

Other Observations & Comments

I feel like RevSpring is trying to reinvent the wheel. They said that we could integrate things if..............................

Mar 2020
(0)
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Director

Service and Support

I am not sure it is in the company's nature to be proactive. Based on my interactions with...

Mar 2020
(0)
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Director

Other Observations & Comments

My experience with the vendor's support has been good and bad. Sometimes, the support is just a bit..............................

Mar 2020
(0)
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Manager

Relationship

If the decision were up to me, I would choose the RevSpring product again. It has been pretty good...............................

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don't get into the payments, but I don't think that RevSpring nickel-and-dimes us. We have asked..............................

Mar 2020
(0)
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Manager

Other Observations & Comments

We didn't receive any training from RevSpring. They just send our statements. We send them a file,..............................

Mar 2020
(0)
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Manager

Service and Support

In terms of ongoing support, if we have a question or problem, we get right to RevSpring, and they..............................

Mar 2020
(0)
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Manager

Functionality and Upgrades

In terms of tangible outcomes, we ask RevSpring to send the statements, and they do so. I can't say..............................

Mar 2020
(0)
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Analyst/Coordinator

Relationship

I rate RevSpring high. They have been very good to work with, and they are responsive when we have..............................

Mar 2020
(0)
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Analyst/Coordinator

Relationship

The vendor continues to market products to us, even after the acquisition. I think the purchases...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

With the vendor's portal, we are able to use the available database to pay, and there is a lot of...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

RevSpring does client management and engagement with our patients exceedingly well. The vendor has..............................

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor is purchasing a lot of products right now, and each product has its own portal and login...............................

Mar 2020
(0)
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Manager

Relationship

We have had nothing but positive experiences since we started working with RevSpring. The entire...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

The RevSpring system drives the customized patient statements, the messaging within the payment...

Mar 2020
(0)
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Manager

Other Observations & Comments

The adoption of the product is going pretty well. The adoption is a little slower than what I would..............................

Mar 2020
(0)
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Manager

Service and Support

The vendor has a great support system. They are very easy to contact and are quick to get back to us..............................

Mar 2020
(0)
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Manager

Other Observations & Comments

The vendor is discussing some new upgrades, but I don't really know whether they are available just..............................

Mar 2020
(0)
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Manager

Other Observations & Comments

One thing that the vendor could do differently is related to the way the patients get on the portal...............................

Mar 2020
(0)
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