RevSpring Patient Financial Engagement
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
RevSpring’s portal is great, and we have increased how many people are going to the portal. The one...
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The differences between RevSpring and the other vendors we looked at were RevSpring's stability,...
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We will continue to use RevSpring's system until Epic can meet or exceed what RevSpring can provide...
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There are shows where housewives do makeovers with before-and-after scenes. After the makeover,...
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We embedded RevSpring's patient portal into our EMR portal, but we had to take it out because it...
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I don’t know of any downtime that we had last year. I am very pleased with RevSpring. We actually...
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We were looking for innovation in patient engagement, and RevSpring met us where we were. There was...
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The patients love the payment portal and get great customer service from RevSpring.
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RevSpring delivers new technology that meets our needs only because we use it for what it is...
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Our relationship with RevSpring is more transactional; they are not proactive. If something goes...
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We are satisfied with RevSpring's system. There is a lot of complexity, and being patient facing is...
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RevSpring’s billing is not just printing out a statement anymore. The communication goes into a...
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The vendor has helped us get open-payment functionality and other things that have helped drive our...
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I like that our patients can set up accounts and process payments on the application. We don't seem...
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We would really like to have an IVR solution. The vendor has one, but it doesn't do what certain...
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RevSpring does not nickel-and-dime us for small requests. RevSpring is up front about developmental...
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We don't have much integration with the product, and it doesn't offer too much integration. However,...
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RevSpring went over things very thoroughly in their training. The vendor’s executive involvement is...
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It is hard to say with confidence that we got our money's worth with RevSpring because before, we...
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We purchased most of the RevSpring suite with functionality for the statements, the outbound IVR...
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The RevSpring portal is not as easy to use as the product we had before. Patients can create their...
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There is no cutoff for the batches, and that causes some issues with balancing. We would prefer a...
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RevSpring promised us that we wouldn't have certain issues that we talked about up front. But that...
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The vendor provides continued customer support. We have a regular call with a great support team...
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RevSpring is a great financial partner. They made a lot of enhancements per our request, and there...
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The vendor absolutely supports our integration goals. They have a fantastic IT department that works...
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There needs to be a historical database in the system regardless of patient balance so that we can...
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The multiple channels offered through the system through the payment portal or mail have absolutely...
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The vendor executives seem to be very organized. They have great communication between departments,...
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I can’t recall one situation where something wasn’t resolved within the same business day. Issues...
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Our time with RevSpring has been a good experience, especially with our statements. We have always...
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The system is very smooth now. In the beginning, we had some issues with it because we had...
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I hope that we will be able to keep the exact same services that we have now because I don't know...
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The vendor has a lot of new things that we just aren't using yet. The aesthetics of the product are...
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When we implemented the platform, we started tracking discrete data, phone calls, bills, and...
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The vendor is on the cusp of innovation. They recently showed me things that I hadn't even heard of...
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The vendor's customer service is really great. One individual who supported us, admittedly, didn't...
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The solution has a great portal. It makes it easy for us to see all of our patient statements,...
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We have no issues with RevSpring. They are doing our primary statement process for front-end service...
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We haven't had any challenges or issues with the vendor. Our implementations with them have gone smoothly....
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Our overall experience with RevSpring has been great. They are a forward-thinking company that keeps...
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I don't know that we really have something in place to measure our ROI with the solution. We can...
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Patients can get to the portal by either putting in their guarantor number or scanning a QR code. We...
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RevSpring’s support is very fast. They get back to us within that day. RevSpring's executives have...
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RevSpring has been really great with their customer service. They easily get back to us on issues...
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RevSpring updated their portal altogether. They also implemented a suggestion from us, and they were...
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RevSpring has a good quality product, but the product has not had many upgrades.
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RevSpring came out and gave us their whole spiel, but I can't say that their follow-up was great. It...
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RevSpring's system didn't integrate with anything. I hated the system's payment portal, and I never...
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RevSpring was our partner for statements. We got a lot of complaints from patients about never...
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We are leaving RevSpring. We are really looking for a partner for patient financial engagement. We...
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It was nearly impossible to find anyone to chat with every time we had an issue. I couldn't find...
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Our bills have been what I expected them to be. RevSpring was pretty transparent up front. They are...
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Overall, the training was effective, but we spent a lot of time on things that weren't value-added...
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I haven't always gotten a lot of patient comments about loving the statements, but I do get a lot of...
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RevSpring had some hiccups, but they resolved those things. They tell us about problems before we...
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We tell the vendor about things, and they say that those things are in product development, so the...
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One of the elements that RevSpring does really well is data review because they integrate a lot of...
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We have an online portal that the patient can log in to and pay their bill on. With the new upgrade,...
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RevSpring and another vendor of ours work together to create an opportunity for point-of-service payments....
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Whenever I put in service tickets, RevSpring gets on the tickets right away. That has never been a...
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From the implementation to today, everything has been very well organized. RevSpring is sticking to...
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We have made some suggestions that RevSpring has acted on and added to their platform for the ease...
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Problems come up, but RevSpring communicates with us well and resolves those issues quickly.
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RevSpring could work on the ongoing training for our customer service representatives. They did...
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RevSpring is our statement vendor. We were trying to work out our collection letters. We sent final...
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The people I work with at RevSpring are very good. I can’t speak for the other people in there, but...
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I would want RevSpring to know they have very good customer service. The people I work with are...
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We just did a go-live with RevSpring for propensity to pay. Some of the things we had to do could be...
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RevSpring does our statements, and they do great work. If I ever need something changed, I can email...
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I like that RevSpring is always working to make us happy. RevSpring is willing to make sure we are...
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We have done our work with RevSpring in phases. When a patient calls now, they can pull up RevSpring...
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For the hospital, using RevSpring Patient Financial Engagement is a good thing. When patients go to...
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RevSpring could be a little better on responsiveness. They had an issue when PersonaPay went down....
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Our experience with RevSpring has been painful because we are working to integrate with our EMR....
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We were hearing good things from the patients when they were going to the EMR patient portal, and...
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There are a couple of things that RevSpring has nickel-and-dimed us for, but for the most part, that...
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RevSpring has delivered on some services that we previously haven’t been able to implement. They...
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We have been able to integrate the RevSpring system with our patient portal. That has been really...
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If we ever have a concern, we just give RevSpring a call, and they fix it. For the minor issues that...
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RevSpring needs to decide what system to use for the reporting of payments and posting rather than...
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I have been really impressed with RevSpring. I am a bit more hands off with the relationship than I...
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RevSpring could improve their communication and turnaround. We had a contract issue, and I never...
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The strengths of RevSpring are their analytics, normal payment posting, payment arrangement, and...
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RevSpring's software for engaging with patients before the time of service could be improved. That...
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RevSpring is definitely part of our long-term strategic plan, especially on the back end.
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We changed merchants, so we are with the vendor's merchant, and we are still trying to learn how to...
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In the past, we had a really good relationship with Apex and their leadership. They were fantastic,...
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Our relationship with the vendor is quite strong. They have always treated us well and been really receptive....
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RevSpring doesn't keep all their promises, and part of that is related to the fact that they have a...
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We have been able to resolve any invoice discrepancies. I don't see RevSpring nickel-and-diming. We...
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Back in the day, RevSpring hyped up what they used to call campaigns. If we changed statements to...
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What led to us selecting Apex was that their system was a fraction of the cost of other systems. The...
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When we originally implemented the system, we based the ROI on a reduction in bad debt. The hard...
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We started with RevSpring because we needed a statement solution. We wanted a company that could...
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We moved to the PersonaPay setup, and it was fairly simple going from a merge to PersonaPay as far...
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We had worked with RevSpring previously, and we had really liked them. Due to some acquisitions,...
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RevSpring's implementation services were great. We had weekly meetings, and RevSpring's people kept...
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RevSpring's system has paid for itself because we can actually process credit cards. I have no...
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We use RevSpring as a standalone system, but for us, the payments come back in and post...
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I don't think we are missing anything that we need from RevSpring. The system is very simple. We log...
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We have great service from RevSpring. The product is a smaller focused product, and RevSpring has...
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