RXNT BPO/MSO
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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Analyst/Coordinator

The product is an affordable platform for a small organization. Part of the reason we chose the...

May 2022
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Analyst/Coordinator

The vendor could improve their online training because there are some drop-down links when we have a...

May 2022
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Analyst/Coordinator

I sometimes ask questions about things that other people surely must be having problems with, but it...

May 2022
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Analyst/Coordinator

I would like to see improvements to the KPIs in the product. There are certain industry-standard...

May 2022
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Analyst/Coordinator

The vendor is timely in getting back to us. I have had a few questions, and the vendor has guided me...

May 2022
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CEO/President

RXNT's solution is an affordable platform for a smaller organization like ours. There might be other...

May 2022
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CEO/President

The RXNT service is always online; however, online is perfect. RXNT is pretty timely in getting back...

May 2022
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CEO/President

The service team’s communication is really important, and it is something that RXNT could improve...

May 2022
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CEO/President

I feel like RXNT should have better KPIs. KPIs are very industry standard, and there are certain...

May 2022
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Manager

We were going to change to another system because the product had given us so many issues. We have...

Apr 2022
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Manager

The vendor is helpful. When they realize there is a problem, they get things fixed quickly. However,...

Apr 2022
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Manager

If we make a minor change to a progress note, the vendor doesn’t charge to change the note. If we...

Apr 2022
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Manager

Every time there is an update, the product takes forever to stop messing up. The vendor blames the...

Apr 2022
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Manager

When the vendor does training, they will share their screen. They will call us and walk us through...

Apr 2022
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Manager

The product works, and it has worked for us for multiple years now. We use the system every day, and...

Apr 2022
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Manager

There are some features that I wish the product had that would be more helpful. If we upload an...

Apr 2022
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Manager

The system is expensive. It seems to be gaining popularity. However, for what we pay, the system...

Apr 2022
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CEO/President

I like having the ability to add columns, remove columns, and filter things in the reports in the...

Apr 2022
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CEO/President

We have used the system for years now, so our level of use is not a beginner level. We are expert...

Apr 2022
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CEO/President

The system has a central business office, but all the central billing office lets users do is pivot...

Apr 2022
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Manager

The product itself is complex, and that causes complications. With my background, I understand the...

Mar 2022
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Manager

We have several different clients and multiple databases that we work with. We are trying to give...

Mar 2022
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Manager

The system is robust and good. It handles a lot of different scenarios. There are a lot of different...

Mar 2022
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Manager

The product is part of our long-term plans. We have been very frustrated with the system lately, but...

Mar 2022
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Manager

The initial training provided by the vendor was very high level. They offer ongoing training, but we...

Mar 2022
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Manager

The system was promoted to us with the ability to do everything we were asking for. The vendor said...

Mar 2022
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Manager

The vendor's integration team is kind of hands off. The team is not super helpful. But once we get...

Mar 2022
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Manager

In order to increase my score, the vendor would need to complete all the things we need. The vendor...

Mar 2022
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Manager

The vendor is working toward new technology. The vendor is listening to their customers, and the...

Mar 2022
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Manager

I appreciate that the vendor's support team is in the United States. The support team understands...

Mar 2022
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Manager

Using the system is definitely better than what we were doing, and the system is more automated than...

Mar 2022
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CEO/President

The product is part of our long-term plans. I have been working to move other accounts I have to...

Feb 2022
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CEO/President

There are a couple of areas that I have issues with in the system. We used to be able to open...

Feb 2022
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CEO/President

I feel like the vendor keeps all their promises. I like the fact that the vendor doesn’t compete...

Feb 2022
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CEO/President

The vendor does avoid charging for every little thing. The software that some of our specialty...

Feb 2022
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CEO/President

I love the scrubbing functionality in the system. I love the fact that even simple things are...

Feb 2022
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CEO/President

Overall, the reports in the system are good enough, but there are some reports that I would like to...

Feb 2022
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