RXNT BPO/MSO
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Subject Expert
Mark Allphin
Research Director
Commentary Summary
User Commentary
The only thing is I would like from RxNT is for anything that is uploaded into the EHR to be...
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When we switched over to RxNT's solution, we had to update, and all my saved dates were erased.
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There is training available from RxNT if we reach out and get it. The training is good, but I...
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RxNT’s support is always pretty good. Being proactive is where they lack a bit. But no matter who it...
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I always recommend RxNT. Their number one strength is their price, number two is their software's...
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Unless they do something crazy, RxNT is part of our long-term plans. I am hoping our satisfaction...
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RxNT has been very good about everything. The only time they do not follow through is when I ask for...
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RxNT's system is a very user-friendly product. The vendor keeps the system simple. Other vendors'...
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I wasn't expecting that dealing with third parties to teach them how to understand what we were...
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We have had pretty good results. As long as our work goes smoothly without any problems, we are...
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I was working with other vendors, but I liked the offering and pricing of RxNT. The price is...
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I don't see any problems with the system so far. There has only been one issue, and that does...
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We have not had too many problems where we requested something special. I always recommend RxNT to...
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RxNT's training videos on YouTube are pretty amazing. Those are good for anybody who is likely to...
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RxNT could improve the appearance and format of the reports. The format could be easier. For...
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RxNT has not been able to compete in the market. The vendor needs to improve their customer service...
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I don't see anything to recommend RxNT by. I have used other more established software. Things...
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If an organization needs any training, RxNT will say that the organization can only take the...
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The clearinghouse process in the RxNT system is very hectic. The RxNT team is not aware of the payer...
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The vendor's support is good. I like how friendly everyone is. RxNT's people are pretty accessible.
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For the money, the solution is relatively good. I like the ease of use of it.
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Unless the integration improves, I am expecting to have to continue to do some tasks manually.
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Typically, we put in a ticket to try to get the integration or the report we want or to resolve a...
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For the most part, RxNT keeps their promises. Some things did not happen that I thought would...
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We chose RxNT because they were able to do what we needed at the cheapest rate. RxNT avoids charging...
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There are a couple of little technology things that I have had in other products that would be...
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The customer service is not good. We don’t have any web support, and that is where we have the...
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I have no real problem with the solution because it is easily maneuverable and easy to understand. I...
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During the implementation, I did encounter quite a few communication issues in terms of being...
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I thought RxNT's software was going to be great, but we are still having some technical issues that...
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RxNT charges for every little thing. They need to make changes to the price and need to start using...
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RxNT has a good list of the insurance payers. They also seem to have some nice reports to find...
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It would be really helpful if the insurance information, including the address and phone number,...
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I used another vendor previously, and my issue with them was not being able to find my payers. I...
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We are in a very different time zone than the vendor's support team is. That has been one of our...
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I would be extremely sad if this vendor went out of business. This system has been very significant...
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I was a little hard on the vendor during our implementation because they went live on something that...
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I have trained a few new people on the solution, and it is pretty easy to get them up and going on...
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I have been using this system for a few years, and I like that my fees have not gone up. They have...
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The vendor seems to be very customer oriented. I like that. When I speak with the vendor's IT...
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If I email RxNT or call them, they always respond. Some of the issues that we have had have been...
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We have a mixture of providers, and their revenue is all different, but the price of the RxNT...
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I can’t customize my statements in RxNT's system as much as I would like to.
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I want RxNT to release a physical training manual and more actual cases where we are able to take a...
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What stands out about RxNT's product is that it is simple. I come from a background of using a...
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I would recommend RxNT's system, but I will always be up front and honest and let people know that...
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One of the biggest issues with RxNT's system is that we don’t have the option to open up multiple...
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RxNT just implemented a new product where one of my billers tried to bill out a procedure and...
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RxNT's system is easily scaleable. The system is user friendly. We use multiple systems for our...
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When we were first demoing different systems, RxNT's system was the most affordable and offered the...
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We rarely have any issues with the system. When we do have issues, the vendor is very quick to...
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