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RXNT BPO/MSO
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Mark Allphin
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KLAS Research Director - Mark Allphin
 
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User Commentary

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CEO/President

The only thing is I would like from RxNT is for anything that is uploaded into the EHR to be...

Apr 2021
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CEO/President

When we switched over to RxNT's solution, we had to update, and all my saved dates were erased.

Apr 2021
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(0)
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CEO/President

There is training available from RxNT if we reach out and get it. The training is good, but I...

Apr 2021
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(0)
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CEO/President

RxNT’s support is always pretty good. Being proactive is where they lack a bit. But no matter who it...

Apr 2021
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CEO/President

I always recommend RxNT. Their number one strength is their price, number two is their software's...

Apr 2021
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CEO/President

Unless they do something crazy, RxNT is part of our long-term plans. I am hoping our satisfaction...

Apr 2021
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CEO/President

RxNT has been very good about everything. The only time they do not follow through is when I ask for...

Apr 2021
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CEO/President

RxNT's system is a very user-friendly product. The vendor keeps the system simple. Other vendors'...

Mar 2021
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CEO/President

I wasn't expecting that dealing with third parties to teach them how to understand what we were...

Mar 2021
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CEO/President

We have had pretty good results. As long as our work goes smoothly without any problems, we are...

Mar 2021
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CEO/President

I was working with other vendors, but I liked the offering and pricing of RxNT. The price is...

Mar 2021
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CEO/President

I don't see any problems with the system so far. There has only been one issue, and that does...

Mar 2021
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CEO/President

We have not had too many problems where we requested something special. I always recommend RxNT to...

Mar 2021
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CEO/President

RxNT's training videos on YouTube are pretty amazing. Those are good for anybody who is likely to...

Mar 2021
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CEO/President

RxNT could improve the appearance and format of the reports. The format could be easier. For...

Mar 2021
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Manager

RxNT has not been able to compete in the market. The vendor needs to improve their customer service...

Mar 2021
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(0)
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Manager

I don't see anything to recommend RxNT by. I have used other more established software. Things...

Mar 2021
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Manager

If an organization needs any training, RxNT will say that the organization can only take the...

Mar 2021
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Manager

The clearinghouse process in the RxNT system is very hectic. The RxNT team is not aware of the payer...

Mar 2021
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VP/Other Executive

The vendor's support is good. I like how friendly everyone is. RxNT's people are pretty accessible.

Mar 2021
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(0)
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VP/Other Executive

For the money, the solution is relatively good. I like the ease of use of it.

Mar 2021
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(0)
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Manager

Unless the integration improves, I am expecting to have to continue to do some tasks manually.

Mar 2021
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(0)
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Manager

Typically, we put in a ticket to try to get the integration or the report we want or to resolve a...

Mar 2021
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(0)
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Manager

For the most part, RxNT keeps their promises. Some things did not happen that I thought would...

Mar 2021
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(0)
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Manager

We chose RxNT because they were able to do what we needed at the cheapest rate. RxNT avoids charging...

Mar 2021
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(0)
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VP/Other Executive

There are a couple of little technology things that I have had in other products that would be...

Mar 2021
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CEO/President

The customer service is not good. We don’t have any web support, and that is where we have the...

Mar 2021
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(0)
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CEO/President

I have no real problem with the solution because it is easily maneuverable and easy to understand. I...

Mar 2021
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(0)
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CEO/President

During the implementation, I did encounter quite a few communication issues in terms of being...

Mar 2021
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(0)
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CEO/President

I thought RxNT's software was going to be great, but we are still having some technical issues that...

Feb 2021
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(0)
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CEO/President

RxNT charges for every little thing. They need to make changes to the price and need to start using...

Feb 2021
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(0)
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CEO/President

RxNT has a good list of the insurance payers. They also seem to have some nice reports to find...

Feb 2021
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(0)
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CEO/President

It would be really helpful if the insurance information, including the address and phone number,...

Feb 2021
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(0)
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CEO/President

I used another vendor previously, and my issue with them was not being able to find my payers. I...

Feb 2021
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(0)
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CEO/President

We are in a very different time zone than the vendor's support team is. That has been one of our...

Feb 2021
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(0)
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CEO/President

I would be extremely sad if this vendor went out of business. This system has been very significant...

Feb 2021
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CEO/President

I was a little hard on the vendor during our implementation because they went live on something that...

Feb 2021
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CEO/President

I have trained a few new people on the solution, and it is pretty easy to get them up and going on...

Feb 2021
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CEO/President

I have been using this system for a few years, and I like that my fees have not gone up. They have...

Feb 2021
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CEO/President

The vendor seems to be very customer oriented. I like that. When I speak with the vendor's IT...

Feb 2021
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CEO/President

If I email RxNT or call them, they always respond. Some of the issues that we have had have been...

Feb 2021
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(0)
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CEO/President

We have a mixture of providers, and their revenue is all different, but the price of the RxNT...

Feb 2021
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(0)
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CEO/President

I can’t customize my statements in RxNT's system as much as I would like to.

Feb 2021
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(0)
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CEO/President

I want RxNT to release a physical training manual and more actual cases where we are able to take a...

Feb 2021
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CEO/President

What stands out about RxNT's product is that it is simple. I come from a background of using a...

Feb 2021
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CEO/President

I would recommend RxNT's system, but I will always be up front and honest and let people know that...

Feb 2021
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(0)
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CEO/President

One of the biggest issues with RxNT's system is that we don’t have the option to open up multiple...

Feb 2021
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CEO/President

RxNT just implemented a new product where one of my billers tried to bill out a procedure and...

Feb 2021
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(0)
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CIO

RxNT's system is easily scaleable. The system is user friendly. We use multiple systems for our...

Feb 2021
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(0)
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CIO

When we were first demoing different systems, RxNT's system was the most affordable and offered the...

Feb 2021
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CIO

We rarely have any issues with the system. When we do have issues, the vendor is very quick to...

Feb 2021
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