IdentityIQ (Mostly Identity Governance) Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 10:06:20 AM and Model.EvProductId = 92549

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User Commentary

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Director

Win/Loss - Why they were selected (by current clients)

The main reason we went with SailPoint was brand recognition. They had an Epic connector that would...

Sep 2020
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Director

Implementation and Training

In terms of the implementation with SailPoint, the product seems fine. Our struggle has been in...

Sep 2020
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CISO

ROI / Cost (care and feeding)

We have probably not gotten a positive ROI from the system. IdentityIQ is very slow and difficult to...

Aug 2020
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CISO

Lessons Learned

Our IAM project really faltered due to a lack of funding. There are other vendors, but there would...

Aug 2020
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CISO

Functionality and Upgrades

We have IT professionals as well as end users for revalidations. I don't think the system is as...

Aug 2020
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Director

Win/Loss - Why they were selected (by current clients)

I was trying to solve our life cycle management issue when we got the product. We had a lot of...

Aug 2020
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Director

Relationship

SailPoint is not proactive; they are reactive. For maintenance, they give us patches, but we are the...

Aug 2020
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Director

Implementation and Training

If a peer needed a product that was easy to implement and integrated with major systems, then...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Considering all the things that I do, I feel like I don't have the time that should be allotted to...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

I wasn't on the team that looked for the product. I know we looked at one other application. I was...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

SailPoint doesn't nickel-and-dime us. We had some issues with an upgrade, and we called SailPoint....

Jul 2020
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Analyst/Coordinator

Service and Support

IdentityIQ works well when set up properly, and the support is excellent. We have somebody that...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

SailPoint didn't act any differently to support us during the COVID-19 crisis than they did before.

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I would definitely recommend SailPoint. We are working to implement more applications. The SailPoint...

Jul 2020
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CISO

Functionality and Upgrades

Something we really like about SailPoint is we are seeing a more predictable pace of code release,...

Jul 2020
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CISO

Implementation and Training

SailPoint’s training is awesome. We are able to drive very tangible outcomes with SailPoint. The...

Jul 2020
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CISO

Functionality and Upgrades

Overall, things with SailPoint are as good as or better than they were a year ago. The SailPoint...

Jul 2020
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CISO

Functionality and Upgrades

IdentityIQ is one of those rare security tools that streamlines the workflow rather than adding a...

Jun 2020
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CISO

Functionality and Upgrades

The solution has satisfied the needs and desires of our auditors. It provides them with a full audit...

Jun 2020
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CISO

Technology

We really do a lot with the tool. That requires some development expertise. We have had to work with...

Jun 2020
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Manager

Functionality and Upgrades

IdentityIQ is chugging right along for us. A lot of the value that we are generating with this...

Jan 2020
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Manager

Functionality and Upgrades

We have to do development work for IdentityIQ, and that is challenging. Getting that functionality...

Jan 2020
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CISO

Implementation and Training

We have been really happy with SailPoint. We are fortunate because we had a very strong...

Jan 2020
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CISO

Functionality and Upgrades

The only limitation that people might have with the SailPoint system would be because of the...

Jan 2020
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CISO

Relationship

We did an upgrade as we were going live that was successful. There were no issues derived from the...

Jan 2020
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CISO

Sales and Contracting

We had a statement of work, and SailPoint followed it. They have a change request process, but we...

Jan 2020
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CISO

Implementation and Training

As part of our agreement, we determined what classes we needed for our team, and those held true....

Jan 2020
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CISO

Service and Support

We have been fortunate because we have not had to use a lot of support so far with SailPoint. That...

Jan 2020
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CISO

Relationship

SailPoint reaches out routinely; they want to make sure that we are happy. Throughout the project,...

Jan 2020
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CISO

Interfacing and Integration

SailPoint's system integrates with everything I can think of. That is what it does; it is an access...

Jan 2020
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CISO

Functionality and Upgrades

We did not have any issues when we went through the upgrade. The solution is really easy to use. The...

Jan 2020
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CISO

Other Observations & Comments

We are so fast paced, and there is so much coming at our providers so quickly that it is hard for...

Jan 2020
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CISO

Functionality and Upgrades

The screens are pretty straightforward. If I am an employee and I need to request access for...

Jan 2020
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CISO

ROI / Cost (care and feeding)

I cannot think of anything that SailPoint's systems can't do. The vendor definitely met our...

Jan 2020
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CISO

Functionality and Upgrades

We had many applications that were old. We felt like we had little cities within a city. We knew...

Jan 2020
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CISO

Lessons Learned

Sometimes folks take something like SailPoint's system and try to automate three applications. But...

Jan 2020
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CISO

Lessons Learned

To a peer, I would say it is important to have high-end individuals for the things that have to be...

Jan 2020
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CISO

Functionality and Upgrades

The nice thing about SailPoint is that the company hasn’t grown by acquisition. They have had a...

Jan 2020
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CISO

Relationship

We get a little lost in translation around things related to the implementation, but I need to...

Jan 2020
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CISO

Functionality and Upgrades

Primarily, we have been using SailPoint's software for identity governance and access reviews. Our...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Things are going great with SailPoint. IdentityIQ is a rock-solid product that is helping to advance...

Nov 2019
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Manager

Implementation and Training

We chose our preferred vendor to implement IdentityIQ, but that vendor didn't leave us with much...

Oct 2019
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Manager

Other Observations & Comments

We have to write custom rules for IdentityIQ, which is something that people often overlook about...

Oct 2019
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Manager

Lessons Learned

SailPoint's biggest weakness is that they don't have user groups for us to participate in....

Oct 2019
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Manager

Lessons Learned

Not a lot of IdentityIQ's default, out-of-the-box settings work. Organizations can't just install...

Oct 2019
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Manager

Lessons Learned

We use SailPoint for provisioning and deprovisioning of access and recertifications. The...

Oct 2019
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CIO

Technology

The cloud-based version of the system has limitations that we were not expecting. The product is not...

May 2019
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CIO

Lessons Learned

We have been satisfied with the on-premises software and vendor implementation. The person assigned...

May 2019
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CIO

Lessons Learned

When SailPoint indicated in their documentation that the customers were able to configure things,...

May 2019
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CISO

Service and Support

SailPoint needs their technical team members to be more familiar with their product. We have...

Jan 2019
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CISO

Functionality and Upgrades

IdentityIQ is reliable; it rarely tips over. SailPoint is a company that has grown through customer...

Jan 2019
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Manager

Other Observations & Comments

We purchased IdentityIQ through a VAR that helped us set it up. SailPoint has good resources and...

Jan 2019
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Manager

Functionality and Upgrades

The strengths of IdentityIQ are the integration to other applications and the analytics and...

Jan 2019
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Manager

Lessons Learned

Most of the work we put into IdentityIQ was in the upfront redesign process of policies and...

Jan 2019
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Manager

Other Observations & Comments

We don't generally have roles in IdentityIQ; it is very focused on entitlements. We have thousands...

Dec 2018
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Manager

Service and Support

IdentityIQ can handle our needs for the most part. We do run into trouble with some cases, but...

Dec 2018
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Manager

Service and Support

Before we started pulling data, we had a couple of issues with IdentityIQ. SailPoint dug in and...

Dec 2018
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Manager

Functionality and Upgrades

We appreciate the unified architecture of IdentityIQ. SailPoint does a good job, especially compared...

Dec 2018
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Manager

Functionality and Upgrades

We like that IdentityIQ has all the information we need within the application. We don't need to...

Dec 2018
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Manager

Functionality and Upgrades

IdentityIQ's UI is very user friendly. It is easy to navigate because the system flows from left to...

Dec 2018
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Manager

Functionality and Upgrades

IdentityIQ has generated some good results for us. We have had some gaps, but the solution works well....

Dec 2018
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Manager

Functionality and Upgrades

We can pull really good reports from IdentityIQ, and there has been some customization. The system...

Dec 2018
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Manager

Functionality and Upgrades

IdentityIQ can be slow depending on the type of certification a user is completing. SailPoint...

Dec 2018
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Manager

Functionality and Upgrades

Some of SailPoint's applications could connect more smoothly.

Dec 2018
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Manager

Technology

The server footprint of IdentityIQ is relatively small compared to other products. Even with the new...

Dec 2018
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Manager

Technology

We are starting to do account provisioning with IdentityIQ, and that will help decrease the system's...

Dec 2018
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Manager

Technology

IdentityIQ needs to perform more quickly. The overall workflow often lags.

Dec 2018
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Manager

Interfacing and Integration

IdentityIQ integrates with our other tools, including our user-behavior analysis tools and our tools...

Dec 2018
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Manager

Service and Support

Proactive service is not something I expect from SailPoint because we get that through our...

Nov 2018
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Manager

Functionality and Upgrades

We are using SailPoint’s product. Right now, it is used exclusively for identity governance, but we...

Nov 2018
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Manager

Functionality and Upgrades

Using SailPoint's tool, we have reduced the time it takes to provision accounts from days to...

Nov 2018
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Manager

Functionality and Upgrades

The downside of SailPoint is that the interfaces are odd and not intuitive. We are worried about the...

Nov 2018
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Manager

Interfacing and Integration

SailPoint integrates with ServiceNow extremely well. We have created an IT services portal through...

Nov 2018
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Manager

ROI / Cost (care and feeding)

SailPoint's tool is not cheap. We don't just pay for the solution, but we pay for all of the...

Nov 2018
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Director

Other Observations & Comments

SailPoint provides training at a cost. The training has been pretty good. They start with the basic...

Nov 2018
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Director

Service and Support

The SailPoint’s support group is a big driver for our satisfaction. We need more responsiveness from...

Nov 2018
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Director

Functionality and Upgrades

Things are going very well with IdentityIQ. We worked with other companies in the past, but we...

Nov 2018
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Director

Functionality and Upgrades

We are just starting on the compliance piece of SailPoint's tool. We are going to ramp that up very...

Nov 2018
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Director

Functionality and Upgrades

SailPoint is delivering new technology, but it is on their timeframe and not on my timeframe. The...

Nov 2018
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Director

ROI / Cost (care and feeding)

SailPoint gives us great out-of-the-box connectors. But there is an extra cost for integrating...

Nov 2018
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Director

Other Observations & Comments

Our future satisfaction with IdentityIQ will depend on how many connectors we have and the resources...

Nov 2018
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Director

Other Observations & Comments

Our long-term plan is to get as many bridges as possible to be valuable to us. We aren't going to...

Nov 2018
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Director

Implementation and Training

The person who went through the SailPoint training loved it. The training was self-paced, so the...

Nov 2018
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Director

Implementation and Training

Initially, we brought in some SailPoint resources, and we also brought in a third-party firm. The...

Nov 2018