Identity Platform (Mostly Identity Governance) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Culture, Value
SailPoint moved away from perpetual licenses to subscription-based licenses, so they are starting to...
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Operations
I would like to see SailPoint have more detailed documentation for their implementation and upgrade...
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Operations
For training, SailPoint has something like Epic's UserWeb that is user based and client engaged.
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Product
The system has good uptime when it comes to upgrades. It is easy to extract data and send it out...
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Loyalty, Product
There are a couple of things that SailPoint could improve in the system's user interface. I have...
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Relationship, Product
We haven't had regression issues with SailPoint. They give us warnings when we have outdated...
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Product
Identity Platform is pretty easy for the end users, but our developers struggle with some of the work....
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Relationship
SailPoint’s support team is always really quick to respond.
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Value
With SailPoint, we recognize the value of all this automation and AI improving the time it takes to...
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Relationship, Value
SailPoint should improve the developer community to make it easy to find and train developers so we...
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Product
SailPoint is often behind compared to other vendors' releases. Maybe there are more features or more...
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Product
I think SailPoint wants to get into a big data analytics model, and they don't want to deal with the...
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Value
I recently got an increase in licensure to pull clinical information from our EHR. We need a large...
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Operations, Product
We had a great deal of trouble getting the system up and running, and while we do have it up and...
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Loyalty, Product
Despite the challenges that we have had with the system, our executive still wouldn't have chosen a...
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Relationship
The vendor has a professional services team that they talk with for things, and there are items that...
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Culture, Relationship
SailPoint has been pretty fair in terms of the time they have given us and the ways they have billed...
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Loyalty
Hopefully, once we make some internal changes to the way we use the system, it will work. I am...
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Product, Value
We have automated all of our identity and access management based on job families. When someone...
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Product, Value
The product has moved the needle in risk reduction. As everybody knows, the most dangerous vector in...
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Relationship, Product
SailPoint’s product is amazing. The challenge with the identity and access management solution, like...
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Operations, Value
The downside of SailPoint is that they rely completely on third-party consultants for the...
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Operations
SailPoint doesn't help with anything with our implementations except for support and answering questions....
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Operations, Value
SailPoint has classes, but we have to pay for every class we take.
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Loyalty, Product, Value
Upgrades take some effort because we use Identity Platform in its basic format, and we sometimes...
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Product
SailPoint hasn’t really promised anything, but the tool is functioning as best as it can right now....
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Value
Identity Platform hasn't really fit the bill. SailPoint has a cloud version, but we have to pay for...
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Loyalty, Operations, Product
The functionality is not what is missing. The tool is not intuitive. With the training, we could...
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Loyalty, Value
When we looked at the cloud version of the system during our final implementation, the vendor's...
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Product
The system's user interface could be a little better. I don't think that it is bad, and a lot of the...
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Product, Value
There are some additional AI capabilities on the cloud version of the platform that seem on the...
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Relationship, Value
SailPoint does quite a bit of workshopping with us to try to understand where we are right now and...
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Operations
I don't get training on Identity Platform too often without doing it myself, but the training is...
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Value
I don't remember my SailPoint contact’s name. That should say something. And the price of Identity...
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Value
SailPoint is good in that when we fluctuate licenses or do something incorrectly, they are always...
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Product
Identity Platform is a pretty good product. I don't really have any complaints. It is extremely...
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Relationship
We have had much less interaction with SailPoint recently. Our customer success manager changed...
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Loyalty
I am very interested in the vendor’s plans to introduce a cloud platform because we are going toward...
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Loyalty
SailPoint is a pain when it comes to making changes. The system isn't part of our long-term plans....
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Relationship, Product
We have had success with stabilizing Identity Platform and getting it ready to become an automation...
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Loyalty, Value
The vendor is trying to get us to the cloud and wants us to do a cloud assessment, but I think there...
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Relationship
The product was great; the service was what we struggled with. The service matured a bit, but maybe...
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Product
The product is integrated with all of our identity master areas, including the ERP and one of our...
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Product
We continue to expand the product’s capabilities, and the upgrades are going really well. We have...
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Operations
When we began with SailPoint, we did not understand the options from an integration perspective. We...
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Product
The product really plays because of the way it fits our organization, the functionality that is in...
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