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Commentary Summary
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User Commentary
CIO
Relationship
The consultants were engaged, and then they would step away, and that saved us money. They were...
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CIO
Relationship
The vendor has a very strong individual who has been with us. That person was here at the beginning...
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CIO
People and Knowledge
The vendor had an RN who was our clinical informatics person. That person was very hands on and had...
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CIO
Tools and Methodology
The system has to work because the data has to flow so that we can get the data in real time, safely...
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CIO
Project Results
After the go-live, our clean claim rate, which is how the financial people determine the success...
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CIO
Tools and Methodology
S&P Consultants was very effective in driving the project forward. I don’t know what they could have...
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CIO
Lessons Learned
S&P Consultants was advising us to get the physicians engaged sooner than we were. We didn’t feel...
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Director
ROI and Cost
The vendor doesn't nickel-and-dime us. Usually, they give us a statement of work, and that is very...
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Director
People and Knowledge
The vendor has experts that know more than we know. The vendor has taken the project out of our...
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Director
Tools and Methodology
Our experience with S&P Consultants is that they bring people to the table. It helps to work with...
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Director
People and Knowledge
We really like that S&P Consultants brings experienced consultants to the table. They don't bring in...
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Director
Tools and Methodology
S&P Consultants has their own project managers who manage the folks in the field. If there is ever...
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Director
Relationship
We do have the executives' ears. While they aren't here every day, they will come to the table if...
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Director
Relationship
I am always about communication. Our typical expectation is for vendors to be proactive and not...
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Director
Other Observations
What we were doing didn't require training. We had continual training, but the back-end...
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CFO
Project Results
The vendor's consultants are very good; they know the application. The vendor handled the overall...
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CFO
Relationship
We have a good partnership with the vendor. The vendor's executives are very involved in the...
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