Sectra PACS (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Service and Support

The vendor has quick responses and amazing customer service. When I have a question or an issue, I...

Aug 2022
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Manager

Functionality and Upgrades

Sectra PACS is user friendly, very intuitive, and easy to upgrade, and the vendor provides great...

Aug 2022
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Manager

Relationship

Sectra is always listening to their users, and improvements are ongoing.

Aug 2022
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Manager

Technology

Sectra uses common technology, and they give us confidence in that regard. They use Microsoft...

Jul 2022
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Director

Service and Support

We definitely get service for Sectra PACS. The people that we deal with at Sectra take care of our...

Jul 2022
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Director

ROI / Cost (care and feeding)

The challenge I have with Sectra is that they seem to have siloed their product functionalities into...

Jul 2022
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Director

Functionality and Upgrades

Sectra PACS is a fantastic product. When we buy a new modality that can support Sectra PACS,...

Jul 2022
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Director

Relationship

We have a very fair working relationship with Sectra. They make a significant investment in their...

Mar 2022
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Director

Functionality and Upgrades

Using Sectra PACS is very intuitive. The system has multiple layers for system administration, so it...

Mar 2022
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Director

ROI / Cost (care and feeding)

Sectra is a stable, proven company. I would tell anyone looking to invest in a PACS that their team...

Mar 2022
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Manager

Functionality and Upgrades

Sectra PACS is definitely a very solid product. It is very stable. Our staff has called Sectra PACS...

Feb 2022
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Manager

Functionality and Upgrades

The user interface is very nice and tidy. Within the workflow, we are able to have our worklists...

Feb 2022
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Manager

Implementation and Training

Sectra has a train-the-trainer approach to training. That works well in the sense that we can train...

Feb 2022
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Manager

Relationship

We have monthly operational meetings with Sectra where we can review operational things that went...

Feb 2022
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Manager

Service and Support

We are hoping that Sectra keeps on building their support staff. Some of the support specialists are...

Feb 2022
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Manager

Future Outlook

Sectra's display protocols are very complicated. Sectra is now trialing smart display protocols, so...

Feb 2022
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Manager

Lessons Learned

Sectra is a good organization with a lot of smart people. We just have to be prepared and ready for...

Feb 2022
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Manager

Functionality and Upgrades

Overall, we are very satisfied with Sectra. We are happy with the choice we made to partner with them....

Jan 2022
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Manager

Future Outlook

We are a new Sectra customer, and we are still in the honeymoon phase, but I fully expect that the...

Jan 2022
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VP/Other Executive

Future Outlook

We provide teleradiology to multiple sites, and the system has historically integrated seamlessly...

Jan 2022
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VP/Other Executive

Relationship

One of the original promised items during the demonstration was workflow orchestration. Since then,...

Jan 2022
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VP/Other Executive

Future Outlook

Many basic tools that were available in our prior PACS will be added in the next upgrade this year.

Jan 2022
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VP/Other Executive

Service and Support

The support and quality of the product delivered have been very good.

Jan 2022
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Manager

ROI / Cost (care and feeding)

Sectra doesn't nickel-and-dime us. If something is outside of their scope, then they will come back...

Jan 2022
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Manager

Relationship

Sectra is a very engaged company. They are interested in every facility, and they don't hide things....

Jan 2022
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Manager

Service and Support

One of our regional partners had an issue at one of their sites. Sectra told them how to fix it and...

Jan 2022
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Manager

Implementation and Training

When Sectra pushes out an update, they turn on all of their parameters, and it is up to each site to...

Jan 2022
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Manager

Other Observations & Comments

Sectra is very good with some parts of our change requests, but they are very bad about other parts....

Jan 2022
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