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Sectra PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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Market Volatility Heightens as Organizations Look to Improve Their Experience
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Commentary Summary

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User Commentary

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Director

Value

Sectra is no longer in the market of nickel-and-diming.

Feb 2024
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Director

Loyalty

The vendor is no longer investing much into their PACS product.

Feb 2024
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Manager

Product

Sectra has a good, solid platform. Sectra IDS7 is, as my radiologists tell me, the Ferrari of PACS...

Nov 2023
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Manager

Relationship

The challenge with Sectra is they are growing very quickly. We are happy with the product. I don't...

Nov 2023
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Manager

Loyalty

We maintain a regular cadence of our meetings with Sectra. We go over our performance and our issues...

Nov 2023
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Manager

Value

Sectra's prices are creeping up. It is starting to feel like they are charging for everything now....

Nov 2023
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Manager

Loyalty, Value

Going to the cloud is the big buzz right now, but in our country, we are a little behind. We can't...

Nov 2023
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(0)
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Manager

Relationship

Sectra hasn’t really delivered anything new as of late, and we have noticed more fixes have been...

Nov 2023
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Director

Product

Sectra aspires to put patient safety first and foremost. So there are a lot of checks and balances...

Oct 2023
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(0)
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Director

Relationship

Sectra’s support team and customer client managers are excellent. Anytime we have an issue or are...

Oct 2023
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(0)
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Director

Relationship

There is a person who joined the Sectra team who is really proactive and engaged with our internal...

Oct 2023
||
(0)
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Director

Product

The ease of use of Sectra PACS depends on the end user. We have a different demographic of...

Oct 2023
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Director

Relationship

We do not use Sectra’s support often, but we don’t hear our team screaming, so that is a good thing....

Oct 2023
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(0)
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Director

Operations, Product

Our doctors and radiologists are busy, and the only avenue that they have for educational materials...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

We like how responsive Sectra is to our needs and input. When we first went live with their system,...

Sep 2023
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(0)
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VP/Other Executive

Operations

Sectra trains our PACS administrator, and our PACS administrator is supposed to train us. The vendor...

Sep 2023
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VP/Other Executive

Culture, Value

In terms of PACS on the census side, we had a decrease in volume after the first year or two, so we...

Sep 2023
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(0)
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VP/Other Executive

Relationship

We use several PACS, and Sectra PACS is the best one out of all of those. We like how the vendor is...

Sep 2023
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(0)
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Manager

Culture

Sectra has fixed their pricing model. They used to have a lot of licensing costs, but they have...

Aug 2023
||
(0)
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Manager

Relationship

Sectra has excellent service and support, and the application is intuitive and user friendly. Things...

Aug 2023
||
(0)
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Manager

Operations, Product

We have gone through many upgrades in the past couple of years, and we have had zero issues. We have...

Jun 2023
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(0)
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Manager

Product

Sectra PACS is relatively intuitive. I have nothing but good things to say for Sectra.

Jun 2023
||
(0)
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Manager

Relationship

Every time we have to call Sectra, they are quite responsive.

Jun 2023
||
(0)
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Manager

Relationship, Operations

The vendor's customer service and training are exceptional. They have great response times, and the...

Jun 2023
||
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Related Articles
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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