Commentary Summary
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User Commentary
Service and Support
The vendor has quick responses and amazing customer service. When I have a question or an issue, I...
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Functionality and Upgrades
Sectra PACS is user friendly, very intuitive, and easy to upgrade, and the vendor provides great...
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Relationship
Sectra is always listening to their users, and improvements are ongoing.
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Technology
Sectra uses common technology, and they give us confidence in that regard. They use Microsoft...
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Service and Support
We definitely get service for Sectra PACS. The people that we deal with at Sectra take care of our...
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ROI / Cost (care and feeding)
The challenge I have with Sectra is that they seem to have siloed their product functionalities into...
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Functionality and Upgrades
Sectra PACS is a fantastic product. When we buy a new modality that can support Sectra PACS,...
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Relationship
We have a very fair working relationship with Sectra. They make a significant investment in their...
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Functionality and Upgrades
Using Sectra PACS is very intuitive. The system has multiple layers for system administration, so it...
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ROI / Cost (care and feeding)
Sectra is a stable, proven company. I would tell anyone looking to invest in a PACS that their team...
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Functionality and Upgrades
Sectra PACS is definitely a very solid product. It is very stable. Our staff has called Sectra PACS...
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Functionality and Upgrades
The user interface is very nice and tidy. Within the workflow, we are able to have our worklists...
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Implementation and Training
Sectra has a train-the-trainer approach to training. That works well in the sense that we can train...
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Relationship
We have monthly operational meetings with Sectra where we can review operational things that went...
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Service and Support
We are hoping that Sectra keeps on building their support staff. Some of the support specialists are...
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Future Outlook
Sectra's display protocols are very complicated. Sectra is now trialing smart display protocols, so...
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Lessons Learned
Sectra is a good organization with a lot of smart people. We just have to be prepared and ready for...
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Functionality and Upgrades
Overall, we are very satisfied with Sectra. We are happy with the choice we made to partner with them....
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Future Outlook
We are a new Sectra customer, and we are still in the honeymoon phase, but I fully expect that the...
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Future Outlook
We provide teleradiology to multiple sites, and the system has historically integrated seamlessly...
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Relationship
One of the original promised items during the demonstration was workflow orchestration. Since then,...
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Future Outlook
Many basic tools that were available in our prior PACS will be added in the next upgrade this year.
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Service and Support
The support and quality of the product delivered have been very good.
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ROI / Cost (care and feeding)
Sectra doesn't nickel-and-dime us. If something is outside of their scope, then they will come back...
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Relationship
Sectra is a very engaged company. They are interested in every facility, and they don't hide things....
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Service and Support
One of our regional partners had an issue at one of their sites. Sectra told them how to fix it and...
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Implementation and Training
When Sectra pushes out an update, they turn on all of their parameters, and it is up to each site to...
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Other Observations & Comments
Sectra is very good with some parts of our change requests, but they are very bad about other parts....
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