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Sectra PACS (Non-US)
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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User Commentary

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Director

Sectra has a great support team that is knowledgeable and able to troubleshoot and resolve any of...

Jun 2021
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Director

I have noticed that Sectra has increased their support costs a lot, and that is hard to see because...

Jun 2021
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Director

The technicians at Sectra do a lot of testing before they send out upgrades and updates. The...

Jun 2021
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Director

One thing I have noticed is that we build relationships with the folks at Sectra and value them....

Jun 2021
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Director

We are not in the US, and we feel like Sectra needs to better test and develop products in all the...

Jun 2021
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Director

We are very happy with Sectra PACS. I don’t see any significant reason to change systems. Its...

Jun 2021
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Director

Sectra is very responsive and open to ideas. If they do not accept an idea that we bring them, they...

Jun 2021
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Director

There are lots of opportunities to expand functionality in Sectra PACS. Sectra is gaining ground...

Jun 2021
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Analyst/Coordinator

I would buy Sectra PACS again in a heartbeat. I am sure the corporation will stay with Sectra PACS...

Jun 2021
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Analyst/Coordinator

The system is very user friendly. As soon as someone has a username and password, they can pretty...

Jun 2021
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Analyst/Coordinator

The vendor's service is good. We haven’t had to deal with the vendor a lot because we have been with...

Jun 2021
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Analyst/Coordinator

On the vendor's page, any end user can look up the training modules or look up whatever they want to...

Jun 2021
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Analyst/Coordinator

There are a couple of things that we would really like to be integrated into Sectra PACS, but those...

Jun 2021
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Analyst/Coordinator

I don’t need to worry about the upgrades at all because Sectra runs with them. The vendor is very...

Jun 2021
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Analyst/Coordinator

With the way the vendor's model is set up, we have to pay for all our licenses. If I add a new...

Jun 2021
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Analyst/Coordinator

The upgrades are as stated and seamless. We don’t have issues with prolonged downtime. Sectra...

May 2021
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Analyst/Coordinator

The vendor's ongoing support is actually awesome. We can easily get ahold of someone when we have...

May 2021
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Manager

Sectra actually listens to their customers and institute changes fairly quickly if they sense that...

May 2021
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Manager

I like the fact that there is an upgrade every year. The upgrades are very organized. We have a test...

May 2021
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Manager

Sectra has a customer portal where we can log and track any service calls. Everything is documented....

May 2021
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Manager

Sectra is smart enough not to make promises they can’t keep. If we talk to some salespeople,...

May 2021
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Manager

Sectra is always developing and adding on. The functions are there; we just haven’t been able to buy...

May 2021
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Manager

Sectra has proactive monitoring. If a service stops at night, they reach out to let us know what the...

May 2021
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Manager

If anything does happen to alert us, the vendor will respond to it and then actively talk to us...

Apr 2021
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Manager

Sectra put thought into the design of the software. It is basically running on standard software...

Apr 2021
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Manager

I would surely buy the system again. It is a good system. The product works as promoted pretty well,...

Jan 2021
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Manager

If people get trained properly, I think the ease of use is good with the system. If people know what...

Jan 2021
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Manager

We have nothing but rave reviews for Sectra PACS. We have renewed our contract because we are happy...

Jan 2021
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Manager

Sectra has a lot of licensed products that are good, but we have to pay extra for them. I think some...

Jan 2021
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Manager

Sectra's service is excellent. They are always advancing outside of typical imaging centers and...

Jan 2021
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