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Sectra PACS (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Service and Support

The vendor has quick responses and amazing customer service. When I have a question or an issue, I...

Aug 2022
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Manager

Functionality and Upgrades

Sectra PACS is user friendly, very intuitive, and easy to upgrade, and the vendor provides great...

Aug 2022
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Manager

Relationship

Sectra is always listening to their users, and improvements are ongoing.

Aug 2022
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Manager

Technology

Sectra uses common technology, and they give us confidence in that regard. They use Microsoft...

Jul 2022
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Director

Service and Support

We definitely get service for Sectra PACS. The people that we deal with at Sectra take care of our...

Jul 2022
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Director

ROI / Cost (care and feeding)

The challenge I have with Sectra is that they seem to have siloed their product functionalities into...

Jul 2022
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Director

Functionality and Upgrades

Sectra PACS is a fantastic product. When we buy a new modality that can support Sectra PACS,...

Jul 2022
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Director

Relationship

We have a very fair working relationship with Sectra. They make a significant investment in their...

Mar 2022
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Director

Functionality and Upgrades

Using Sectra PACS is very intuitive. The system has multiple layers for system administration, so it...

Mar 2022
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Director

ROI / Cost (care and feeding)

Sectra is a stable, proven company. I would tell anyone looking to invest in a PACS that their team...

Mar 2022
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Manager

Functionality and Upgrades

Sectra PACS is definitely a very solid product. It is very stable. Our staff has called Sectra PACS...

Feb 2022
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Manager

Functionality and Upgrades

The user interface is very nice and tidy. Within the workflow, we are able to have our worklists...

Feb 2022
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Manager

Implementation and Training

Sectra has a train-the-trainer approach to training. That works well in the sense that we can train...

Feb 2022
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Manager

Relationship

We have monthly operational meetings with Sectra where we can review operational things that went...

Feb 2022
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Manager

Service and Support

We are hoping that Sectra keeps on building their support staff. Some of the support specialists are...

Feb 2022
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Manager

Future Outlook

Sectra's display protocols are very complicated. Sectra is now trialing smart display protocols, so...

Feb 2022
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Manager

Lessons Learned

Sectra is a good organization with a lot of smart people. We just have to be prepared and ready for...

Feb 2022
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Manager

Functionality and Upgrades

Overall, we are very satisfied with Sectra. We are happy with the choice we made to partner with them....

Jan 2022
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Manager

Future Outlook

We are a new Sectra customer, and we are still in the honeymoon phase, but I fully expect that the...

Jan 2022
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VP/Other Executive

Future Outlook

We provide teleradiology to multiple sites, and the system has historically integrated seamlessly...

Jan 2022
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VP/Other Executive

Relationship

One of the original promised items during the demonstration was workflow orchestration. Since then,...

Jan 2022
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VP/Other Executive

Future Outlook

Many basic tools that were available in our prior PACS will be added in the next upgrade this year.

Jan 2022
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VP/Other Executive

Service and Support

The support and quality of the product delivered have been very good.

Jan 2022
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Manager

ROI / Cost (care and feeding)

Sectra doesn't nickel-and-dime us. If something is outside of their scope, then they will come back...

Jan 2022
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Manager

Relationship

Sectra is a very engaged company. They are interested in every facility, and they don't hide things....

Jan 2022
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Manager

Service and Support

One of our regional partners had an issue at one of their sites. Sectra told them how to fix it and...

Jan 2022
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Manager

Implementation and Training

When Sectra pushes out an update, they turn on all of their parameters, and it is up to each site to...

Jan 2022
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Manager

Other Observations & Comments

Sectra is very good with some parts of our change requests, but they are very bad about other parts....

Jan 2022
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Related Articles
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Performance
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.
Performance
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Global PACS 2019
01 December 19    |   Eder Lagemann and Jonathan Christensen
The non-US PACS market is shifting—as cloud technology and lighter infrastructure replace aging C/S models, several traditional market mainstays are no longer viewed as cutting-edge technology. The need for traditional workstations has not disappeared, but healthcare organizations are looking for vendors that are developing imaging platforms that will meet customer needs today and in the future. Based on perspectives from 325 individuals at 272 organizations in 48 countries and territories outside the US, this report examines global as well as regional PACS performance.



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