Sectra PACS (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
We wanted a very engaged and enabling supplier who understood our needs.
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Relationship, Operations
Working with the Sectra team has gone very well. We have noticed that Sectra is very busy and has a...
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Loyalty, Operations
We gained a lot of functionality with Sectra One, even more than we can implement at this moment. It...
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Product
We have moved to integrated speech software and gotten rid of our external speech application. So...
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Relationship, Product
Sadly, there are more challenges than positive things going on at the moment and part of the reason...
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Relationship, Product
One problem that has come up with Sectra is cybersecurity because of the risk the organization faces...
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Relationship, Operations
In terms of Sectra’s support, we have had a mixed bag. Some of the staff members are good. When we...
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Product
Sectra PACS is good enough at the moment. We don't have many users coming to us and asking us for...
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Culture, Value
Going forward, Sectra is changing their licensing structure. Currently, there are orthopedic...
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Operations
Sectra’s training varies. We have one person who understands everything and knows the system really...
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Value
Sectra PACS is a really good PACS. However much we pay, we get our money's worth. We can tell...
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Product
I would unreservedly recommend Sectra PACS. When we first started, I thought the system was...
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Product
Sectra would probably benefit from increasing partnerships with emerging AI image manipulation tools...
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Relationship, Product
The functionality versus usability ratio is high in Sectra PACS. It is a very functional system, but...
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Loyalty, Operations, Product
We have done some upgrades with the PACS that changed the workflow and some integration through the...
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Loyalty, Product
We use another vendor for taking in images from photos, and we take those photos to the Sectra...
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Loyalty, Product
We have the ability to transfer lab data that is important. But we want to have a more open view so...
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Relationship
One of the good things about Sectra is that they really understand priority issues. However, they...
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Relationship
We have seen some change in Sectra’s behavior over the past few years. They are more robust in the...
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Relationship, Operations
We have always been quite happy with the actual service that Sectra delivers. However, I would like...
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Loyalty
Our core project with Sectra went well. Sectra is a victim of their own success now. They are...
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Culture
Sectra PACS costs a lot more than our other PACS products do. When it comes to Sectra's charges, we...
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Relationship, Operations
Sectra PACS is usually pretty dependable, and its upgrades are fairly bug free. Sectra has a good...
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Relationship
Sectra's support used to be better, but the vendor has really slowed down, and their help desk has...
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Product
Our experience with Sectra hasn't been bad. The system itself is good. We were worried because the...
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Product
Generally, things are really good with Sectra. Sectra is a good company with a really good product...
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Product
The only thing that we would like to see the vendor improve in the system would be the anonymization...
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Culture, Loyalty, Relationship
I don't think that any company keeps all of their promises, but Sectra mainly keeps their promises....
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Relationship, Product
Sectra PACS' biggest strengths are the configuration, flexibility, and user-friendliness. And the...
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Product
Sectra has a true enterprise-class system. The PACS is solid, resilient, and modern.
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Loyalty, Product
We had frequent outages with the product, and the entire system would slow down. All of our...
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Relationship, Operations
The Sectra team have been very responsive, their go live team was excellent, and their engineers on...
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Operations
We went from a RIS based reporting solution to a PACS based reporting solution, and we didn’t quite...
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Product
The functionality of the actual PACS viewer is excellent, and it is light-years above what we had...
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Operations
A lot of our training was done virtually, and it just didn't work for a lot of our radiologists and...
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Relationship, Operations
We had a great go-live with the product. However, we had some quality and speed issues at the start...
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Relationship
The Sectra executive team have been very good. We met with them shortly after we had gone live, and...
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Operations
As with a lot of other deployments, we have had significant networking issues with the product's...
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Product
The product's interface is nicer and more modern than what we had before. Sectra PACS' voice...
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Loyalty, Product
Overall, the system's performance on the cloud has been good, but we are migrating data in the...
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Relationship
Our relationship with Sectra has always been good. They are a responsive supplier. The vendor's...
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Loyalty, Product
With our previous solution, an ED clinician could write a temporary report about a potential...
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Product
The product is designed with reporting in mind. We can see from using other products that Sectra has...
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Product
In terms of the stability of the program, it does quite complex things, but it seems to do them with...
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Product
One of the things that probably needs a bit more thought in Sectra PACS is when we are reading...
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Product
When we look at intelligent profiles and display protocols in Sectra PACS, some settings can only be...
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Product
What I like most about Sectra PACS is its reliability. It works. It does what it is meant to do, but...
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Loyalty, Product
There were some new functions that we asked Sectra for, and they implemented them. They implement a...
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Relationship, Operations
Sectra has had some growing pains, and they need to improve in their project management and...
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Value
Sectra is charging more than they used to. There are some things they used to do for us without...
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Operations
Sectra gives us, as administrators, options for how we want to use the system, and they do not force...
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Relationship
When we bought Sectra PACS, the vendor said they supported a file that would ensure data...
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Operations
We received a certain amount of training from Sectra during the implementation, but if we want more...
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Product
Most of our radiologists are very pleased with Sectra PACS; it is a very good radiology PACS. But if...
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Relationship
We have extremely good service management, but Sectra is limited with back-end support at the...
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Operations
Sectra could do better with training. Sectra’s training is good, but I think most of our end users...
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Loyalty, Relationship
Sectra is obviously very busy in the marketplace. They have been deploying quite a lot, and they...
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Relationship
The thing I like the most about the product is that it is extremely good. I think Sectra is doing...
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Relationship
The staff is approachable and helpful.
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Product
The end users like Sectra PACS. The radiologists seem happy when the product performance is good.
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Relationship, Product
Overall, we like Sectra PACS, but we have had some issues lately, and it has taken some time to get...
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Product
The PACS administrator portion for Sectra PACS is much harder to use and requires more work than our...
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Product
It would be nice if we had a separate silo for images from Sectra Image Exchange Portal.
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Relationship, Product
The only thing that slightly complicates and confuses things with Sectra is that they operate a...
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Loyalty
All of our turnarounds with Sectra are within the defined SLA, but if they could turn things around...
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Loyalty
I would buy Sectra PACS again. There has been a massive change at the hospital recently; we have...
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Culture
With Sectra, most costs fall under the terms of service. We might make the odd request that is...
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Relationship
I am a big fan of the relationship with Sectra. There is a very positive can-do attitude in my...
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Relationship
Sectra will bring in resources from not only their team here but from other countries. They bring in...
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Relationship
We would like Sectra to add more support engineers over the next year. We want more proactive...
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Product
Sectra PACS is an excellent, powerful PACS. We like how easy it is to use. It is a best-of-breed solution....
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Product
The biggest opportunity to improve the product is its ability to ingest more ologies. I guess the...
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Relationship
We are really happy Sectra customers. Things have been fantastic. We have great workflows and solid...
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Loyalty, Product
We have had no downtime with Sectra PACS. It is a great system, and we get well looked after by...
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Culture, Relationship
Whether Sectra keeps all their promises is a hard question. Of course, there have been some...
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Culture, Product
We don't have any issues with Sectra PACS. It works as promoted. That is good.
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Relationship, Operations
Sectra could have a more active role in implementations. They are now stepping back and saying that...
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Culture, Value
Sectra has always been very good at keeping us on the leading edge of their releases at no charge....
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Relationship
All of our service delivery managers have been excellent; we just don't seem to keep the same one...
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Operations
The vendor's training isn't working perfectly. One big change is that Sectra has moved to...
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Relationship
Sectra lacks people, so their support isn't always efficient. Some of their cases sit idle for a...
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Relationship, Operations
Sectra PACS is a system that is used a lot in our region. It is a huge system here. Sectra has a lot...
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Product
Things with Sectra have been fine. We have a single instance in most regions, so we can see imaging...
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Culture, Product
In terms of imaging, the product works really well. It is very easy to view the images and have a...
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Operations
We don't really need training. When we did implement the product, the vendor set up loads of...
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Loyalty, Product
The big areas of opportunity for Sectra are AI solutions and developing a more dynamic workflow. I...
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Relationship
Sectra is pretty good with proactivity. A lot of things are managed through the vendor’s central...
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Value
We have probably seen performance improvement in the reporting, and we are getting a fair amount of...
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Culture, Loyalty, Relationship
We were specifically looking to purchase a solution that would enable us to work as a region. Sectra...
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Loyalty, Product
I would definitely buy Sectra PACS again because I was part of the procurement for it. We spent a...
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Value
As far as costs go, Sectra doesn’t seem to ask for a lot, but we purchased quite a lot up front in...
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Product
Sectra is pretty good with integration. Since we bought an enterprise-wide PACS, most of my...
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Product
Sectra PACS is pretty strong actually, but there are some bits of the solution that are not very...
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Relationship
Sectra has been hugely better than our previous vendor. There is more that Sectra can do to make the...
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Relationship
Sectra has a very mature customer portal with lots of documentation and eLearning modules, both for...
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Operations, Product
Sectra PACS is easy to use for end users. It has clearly described manuals, and management is almost...
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Relationship
Sectra could make more active use of our user group. It is now almost extinct. There are many good...
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Relationship
The current dedicated international upgrade team may be seasoned in Sectra PACS upgrades, but they...
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Product
Sectra PACS' greatest strength is that it is reliable and has no downtime.
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Relationship
Sectra could provide each customer with a customer number so that when the customer contacts the...
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Culture
Sectra could improve my customer experience around the high costs of maintenance contracts. I would...
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Relationship
The strong points are the vendor's support and the functionality of their PACS application.
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Product
One of the things that I like the most about Sectra PACS is how robust and efficient the system is.
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Relationship, Product
Sectra needs to invest more in statistics, business intelligence, and artificial intelligence to...
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Product
The ease of use is what I like most about the product. The product's greatest strength is the...
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Product
The vendor could improve the product by incorporating more post-processing tools and by making the...
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Relationship
One of the vendor's strengths is problem resolution.
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Product
The EMR's ease of use is one of the things that I like the most about the product.
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Culture
The vendor could improve the product around new contract maintenance.
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Culture, Relationship
The vendor needs to be better at showing the road map, product enhancements, and new products and proposals....
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Product
A strength of the product is the integration of post-processing tools. The system is also easy to...
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Product
Sectra tries to keep their promises, and I have an ongoing discussion about new versions of the...
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Relationship
Sectra used to have a nice function that combined toggling with zooming in. There are workarounds,...
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Product
When Sectra PACS was introduced, the local IT department tried to keep their hands on everything,...
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Product, Value
We have integrated applications from other vendors into Sectra PACS, and I think integration is one...
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Relationship, Operations
The Sectra superusers that we are supposed to contact when there is a problem try to help. We have a...
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Product
I would buy Sectra PACS again because we use it. I also had Sectra PACS when I was working somewhere...
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Product
Sectra is doing a good job, but they have some minor issues. One thing they could make better is the...
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Operations, Product
Sectra PACS is quite intuitive. We have had the system for a long time, so we don't need a lot of...
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Relationship
One positive with Sectra is their service desk team. When I call, email, or contact the vendor about...
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Culture, Relationship, Value
When I have questions or ask the vendor whether they can resolve some issues for us, the vendor...
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Relationship
The way Sectra handles things and the way they evolve is completely on point. I have read a few...
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Product
Sectra PACS is a very mature product and has all the new features.
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Relationship
We like that Sectra has a very clear vision of how they will expand to nonradiology examinations....
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Relationship
Sectra’s support website is very good. We can get all the information that we want without needing...
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Operations
Sectra has a very extensive teaching portal where they provide an online course.
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Relationship
We had a big project with Sectra, and we had serious problems with reaching them and solving the...
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Relationship
Sectra is reasonably transparent, and they seek personal contact. The user can easily work with the...
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Product
Sectra PACS has good availability, reactivity, and security. It is also easy to use and navigate. I...
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Product
Sectra PACS is a very good, stable product. In the last few years that we have been using Sectra...
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Relationship, Operations, Product
The vendor does well with preparing for everything before they put their products on the market....
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Product
Sectra PACS is a really stable product. It is not difficult for us as system administrators to...
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Relationship
The support with Sectra can be difficult as it can fluctuate depending on what is happening with the...
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Loyalty
We will be upgrading to a different Sectra system. That will be exciting for us. That upgrade will...
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Product
One thing that Sectra isn't quite good at is handling DICOM-instructed reports. The system isn't...
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Culture, Relationship
Sectra tries hard to keep their promises. It isn't Sectra's fault that we have a lack of...
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Relationship
Things have been going well with Sectra. We are trying to get the system going in our organization,...
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