Commentary Summary
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User Commentary
Value
Sectra is no longer in the market of nickel-and-diming.
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Loyalty
The vendor is no longer investing much into their PACS product.
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Product
Sectra has a good, solid platform. Sectra IDS7 is, as my radiologists tell me, the Ferrari of PACS...
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Relationship
The challenge with Sectra is they are growing very quickly. We are happy with the product. I don't...
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Loyalty
We maintain a regular cadence of our meetings with Sectra. We go over our performance and our issues...
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Value
Sectra's prices are creeping up. It is starting to feel like they are charging for everything now....
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Loyalty, Value
Going to the cloud is the big buzz right now, but in our country, we are a little behind. We can't...
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Relationship
Sectra hasn’t really delivered anything new as of late, and we have noticed more fixes have been...
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Product
Sectra aspires to put patient safety first and foremost. So there are a lot of checks and balances...
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Relationship
Sectra’s support team and customer client managers are excellent. Anytime we have an issue or are...
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Relationship
There is a person who joined the Sectra team who is really proactive and engaged with our internal...
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Product
The ease of use of Sectra PACS depends on the end user. We have a different demographic of...
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Relationship
We do not use Sectra’s support often, but we don’t hear our team screaming, so that is a good thing....
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Operations, Product
Our doctors and radiologists are busy, and the only avenue that they have for educational materials...
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Relationship
We like how responsive Sectra is to our needs and input. When we first went live with their system,...
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Operations
Sectra trains our PACS administrator, and our PACS administrator is supposed to train us. The vendor...
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Culture, Value
In terms of PACS on the census side, we had a decrease in volume after the first year or two, so we...
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Relationship
We use several PACS, and Sectra PACS is the best one out of all of those. We like how the vendor is...
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Culture
Sectra has fixed their pricing model. They used to have a lot of licensing costs, but they have...
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Relationship
Sectra has excellent service and support, and the application is intuitive and user friendly. Things...
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Operations, Product
We have gone through many upgrades in the past couple of years, and we have had zero issues. We have...
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Product
Sectra PACS is relatively intuitive. I have nothing but good things to say for Sectra.
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Relationship
Every time we have to call Sectra, they are quite responsive.
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Relationship, Operations
The vendor's customer service and training are exceptional. They have great response times, and the...
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