SecureLink Privacy Monitor (formerly Maize Analytics)
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
The vendor has been responsive and good about being proactive in alerting us to potential issues.
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We went through a period of time when we struggled to reach someone who could actually get something...
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We are debating whether the system is part of our long-term plans. We have not had the resources to...
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The product has been great, and the vendor has been very helpful. We had a period of time when we...
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The vendor does keep their promises. There was a period of time when the product was basically just...
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The system is a one-way communication software. It receives data, but it doesn’t send anything back...
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The software is designed well, and it can do a lot. We have had some challenges in the past with the...
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I would recommend this system to another company if the system could take care of the risks the...
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We have not been able to tease out all that the system can do, so there may be functionality I am...
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Some new features have been added to the product recently, and the product has had facelifts, but it...
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When we started out with Maize Analytics, we had regular calls where Maize Analytics talked about...
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The only way we could register for calls with the vendor after the acquisition was through...
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One thing that is a little disappointing to one of our team members is that when the acquisition...
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We haven't had any downtime with the product; it has worked great. My staff hasn’t complained.
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Our EMR doesn’t have a good way to monitor inappropriate access. With the product, it is nice to be...
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When I talked to the vendor’s representatives about the product’s use of AI, they said that they...
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The vendor’s support team has been a positive. We consistently have the same individual assist us...
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We were very impressed with the vendor’s team. A higher-up in their company came to our organization...
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We have had the product for a long time, and it does what it is supposed to do. I don't have a...
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The vendor's upgrades haven't brought down the system, and the product still works after those...
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We recently did a project where a lot of people needed to get on our server, and we were able to...
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I like the ongoing training. There are parts of SecureLink Privacy Monitor that we don’t use all the...
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The SecureLink auditing tools are amazing because they really dig down. We can find everything we...
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Some of our auditing is days behind, so I would like to see it in real time or as close to real time...
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We love SecureLink Privacy Monitor. All we have to do is send the designer of SecureLink Privacy...
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Maize Analytics's greatest strength is their product, but equal to that is the vendor having the...
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Our audit trail viewer in our EMR offers more specificity than the Maize Analytics system. That is...
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We don't utilize all the bells and whistles that Maize Analytics has to offer. We don't go out and...
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Our experience with Maize Analytics has been very positive. We have total accessibility to our...
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We had a few meetings with Maize Analytics regarding an additional application. There were actually...
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Implementations have been a problem for us, but they have been a problem for us with almost every...
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The functionality of the tool and my interactions with the team at Maize Analytics have always been...
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We receive emails from Maize Analytics talking about system updates and downtime. Maize Analytics...
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What we have agreed to pay and what we wind up paying is pretty cut and dried.
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I would purchase the SecureLink system again if the decision were up to me. We have had a very good...
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We have only paid SecureLink for what we have agreed to. We haven't really paid for any ad hoc...
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If I asked our SecureLink representative for a meeting today, we would be in a meeting with them...
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The training we did with SecureLink went really well. I don't have any issues with what they provide...
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There are things I wish the system could provide that it doesn't. For example, the way we upload our...
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Once someone learns to use the system, they quickly adapt and achieve a level of competency where...
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We have talked about integrating other systems with SecureLink's system so that we can monitor other...
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SecureLink stepped up with COVID-19 tracing when COVID-19 first outbroke. They worked really hard...
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The SecureLink system has a very narrow scope compared to something like an EMR. With an EMR, we...
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I speak with one of the SecureLink leaders pretty regularly, so that person reaches out to me for...
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We compared SecureLink to other potential vendors, and one of the reasons we selected SecureLink was...
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Our experience with the vendor since the acquisition has been good. The vendor has been great to...
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With the product, we have found some things that we have needed to go back and research further and...
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I email Maize Analytics to have something white-listed or tweaked when a result is incorrect. Maize...
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We have two instances of Maize Privacy Solution running because we have two different EMRs for our...
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When Maize Privacy Solution works well, it identifies anyone impermissibly accessing the medical...
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Maize Privacy Solution definitely works. The only downside is that it has too much background noise....
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As long as Maize Analytics stays responsive and we can tweak the system, Maize Privacy Solution...
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We are feeding our patient medical record information and our employee human resources information...
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In the past, we would engage with a set of folks from the vendor by giving them VPN access to our...
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We have to do a little clicking around to see everything in Maize Privacy Solution. Maize Analytics...
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Maize Privacy Solution is most definitely part of our long-term plans. I don’t see us leaving. I...
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The tool is phenomenal. It has truly moved us. Our privacy program prior to Maize Privacy Solution...
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We have rarely had to reach out to the Maize Analytics help desk team with issues. The few times...
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The vendor keeps their commitments. They resolve issues promptly. There were a couple of times when...
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Maize Analytics doesn't charge us for every little thing. They don’t limit help desk requests and...
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When I hired a new employee, I walked that person through Maize Privacy Solution and taught them...
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We had a couple of instances where there were issues with the data logging over. Those instances...
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Maize Privacy Solution is so user friendly. With our prior tool, we could tell it was developed by...
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The vendor has reached out to us, so I am certain they have reached out to their other clients and...
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We pay Maize Analytics a regular rate, and everything is included.
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I am very pleased with Maize Privacy Solution. Overall, it is a great, user-friendly product. Maize...
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The only area that Maizy Analytics could improve upon is ensuring that the product really integrates...
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When we were choosing vendors, our organization was in a situation where choosing Maize Privacy...
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It is important for us to validate what Maize Privacy Solution was seeing, and the audit reports are...
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The product is easy to use, and the transition of uploading our files was very easy. Maize Analytics...
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Maize Analytics could improve their reporting piece. Maize Privacy Solution doesn't have graphs that...
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We can satisfy the requirement of auditing access with Maize Privacy Solution. In the past, we were...
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The contract negotiation with Maize Analytics was so easy. We knew what to expect up front, and they...
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The vendor’s training was excellent. Also, Maize Analytics was willing to help start auditing and...
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Maize Analytics does a lot of things through tickets. I have never been charged additional fees from...
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I have never had an issue with Maize Analytics' support. We get a response back quickly, and...
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We wanted a solution that would help us, and we wanted algorithms. We didn't want to have to...
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My experience with Maize Privacy Solution has been very good. The system has made our lives so much...
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The support has been amazing. All I have to do is send an email, and the support team is on it....
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Maize Privacy Solution is very user friendly. It does everything that we would want a privacy...
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Maize Privacy Solution's user interface isn't quite as intuitive as I would like it to be. There are...
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The solution's user interface is a little challenging, but I still get everything that I need from...
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I am not behind the scenes enough to know what the vendor's product road map is. The solution is...
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We have been really happy with Maize Analytics' algorithms to identify issues proactively. They have...
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