Privacy Monitor (formerly Maize Analytics) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product
I haven't seen a lot of new technology, but the current technology is working okay. There is...
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Operations
Imprivata has quite a bit of webinars and things, but it would be nice if there were a module for...
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Relationship
I haven't had to work with anybody in quite some time. However, when I contact the vendor, they are...
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Loyalty
There will be some significant upgrades if the vendor branches out with FairWarning. There might be...
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Product
I like a lot about the product. Before we had it, we had no way to monitor our staff. We had a very...
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Product
With the product, we can proactively monitor how employees use the EMR. Before, everything was...
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Product, Value
Privacy Monitor is a very good product that allows for a lot of end-user control. We appreciate...
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Loyalty, Relationship
Our team has had to actively review data logs to ensure that we are working with good data so that...
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Loyalty
We are looking into whether we want to jump ship from the system. Maize Analytics was gobbled up by...
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Product
We can go into the system and tinker to get greater control than other systems will allow. However,...
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Operations
Imprivata did an excellent job with training. Their training was comprehensive, technical, and...
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Loyalty, Value
When we were shopping for a system, Privacy Monitor was essentially the same price as another...
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Loyalty
Things started out a bit bumpy because the vendor is so large, but we are getting the hang of things...
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Loyalty
Our volumes are so large because of the number of users that we have. When we looked at the system...
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Product
I have started using the system for other things, so when I'm looking at who accesses medical...
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Relationship, Product
Being able to access and monitor the system has been a good experience. We can see patients and...
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Product, Value
Privacy Monitor allows us to monitor the appropriate use of our EMR systems, and it is focused...
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Product
Privacy Monitor’s monitoring reports are highly customizable, and Imprivata also offers a standard...
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Relationship
Acquisitions concerning Imprivata have been seamless and haven’t had any impact on our use of the...
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Relationship
Imprivata is really responsive when we have any questions or concerns. They contact us regularly to...
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Relationship, Product
We have had challenges in integrating Privacy Monitor with some of our service lines and systems,...
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Product
I don't know whether we use Privacy Monitor as actively as other organizations do, but it has helped...
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Relationship
Imprivata’s support team is very responsive, and they try to get things figured out for us. There...
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Operations, Product
I think Privacy Monitor could do more for us, but it is more of a problem on our side. The setup in...
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Value
I would not buy Privacy Monitor again. There are other solutions out there that might be better....
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Loyalty
Imprivata is going to enhance the Privacy Monitor program. They might have something new and...
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Culture, Relationship, Product
We have had some issues with Imprivata that we are still working through. At one point, one of the...
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Operations
When we first implemented the system, the vendor was amazing. Their executives spoke with us quite a...
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Relationship, Operations, Product
We have had some complications with the system lately, and those have been hard to work through....
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Operations
The vendor does constant upgrades, and I am not sure what their vision is. I don't know whether they...
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Relationship
The vendor is quick to respond to us and set up meetings. We work with one person from Imprivata in...
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Product
Privacy Monitor is super easy to use, and it gives me great oversight on patient access activities....
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Product, Value
SecureLink Privacy Monitor has made privacy monitoring more efficient for the majority of our...
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Operations
When we started our implementation project with Imprivata, their team continued to work with us when...
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Operations
Our initial training with Imprivata was great. I don't know whether Imprivata offers any webinars,...
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Product
To get data out of the system, users have to log in and copy, paste, or download different reports....
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Operations, Product
SecureLink Privacy Monitor is a very complex tool, and it takes some time to learn the ins and outs...
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Relationship
The attentiveness and responsiveness of the system have been fantastic, and our relationship with...
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Value
At the end of the day, no one will touch the solution as far as its price is concerned. We got a...
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Loyalty, Relationship
Maize Analytics was bought by SecureLink, and SecureLink was bought by Imprivata. Imprivata is now a...
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Value
Before we went with the new features in SecureLink Privacy Monitor, we wanted to make sure we didn't...
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Loyalty
We have not broadened the use of Imprivata's solution yet, but there are some new features in...
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Loyalty
Before Imprivata acquired the FairWarning product, we didn't really like the product at all. That...
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Product
We have seen better reporting capabilities in SecureLink Privacy Monitor, and our dashboards are...
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Relationship
As far as executive involvement with Imprivata goes, we really haven't had that much interaction...
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Relationship
Imprivata’s customer service is excellent. Anytime we reach out with a question, we get quick...
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Loyalty, Relationship, Product
The vendor could improve their ability to pull metrics or data out into usable reports, and I think...
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Product
We have improved how we use some of the product's more advanced technology or access anomaly...
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Loyalty, Relationship
I haven't noticed anything different since Imprivata bought the product. We are still contacting the...
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Relationship
The vendor is easy to work with. They listen to us and then put our stuff on our list. They don't...
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Relationship
The executive involvement has gone down now that the vendor is Imprivata because Imprivata does...
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Product
Our experience with Imprivata has been good overall. SecureLink Privacy Monitor has given us good...
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Operations
If we ask a question about bringing in a new external organization, it takes a while to set up the...
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Product
SecureLink Privacy Monitor’s overall quality is very high. SecureLink Privacy Monitoring gives us an...
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Product, Value
SecureLink Privacy Monitor is highly driving tangible outcomes. I run multiple searches and sort...
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Operations
Setting up the implementation is challenging. Once it is set up, things go well. We have a project...
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Product
The integration is not good. SecureLink Privacy Monitor is an old program, and some nuances limit...
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Loyalty, Value
We did an RFP with several different vendors, and SecureLink Privacy Monitor was exactly what we...
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Operations
We had some challenges in the beginning, but our implementation of SecureLink Privacy Monitor went...
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Product
Overall, I am pleased with SecureLink Privacy Monitor. There is a lot of flexibility in the tool,...
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Loyalty, Product
SecureLink Privacy Monitor is user friendly. It provides us with the ability to assess and preserve...
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Relationship
Imprivata’s support is excellent. We also get ongoing notices, so their proactiveness is really good....
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Relationship
We don’t have a problem escalating issues with Imprivata. The vendor’s leadership was heavily...
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Operations, Product
With SecureLink Privacy Monitor, I am able to proactively see the way people are using the EHR;...
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Relationship
It has been a long time since I have needed any web support. Imprivata is pretty responsive when I...
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Product
Some of the time stamping in the product is a little confusing and could be better. It is pulled...
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Operations, Product, Value
We have been able to identify whether there have been breaches. The vendor has been able to help us...
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Product, Value
The system reduces inappropriate access because people are aware they are being monitored, and we...
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Relationship, Value
Imprivata is now the owner of the product, but the price we negotiated when we were with Maize...
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Relationship, Product
Imprivata has done a few exchanges of data that they have had to do upgrades with, and they have...
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Relationship
We get quick responses and turnaround times from Imprivata. If the support person I speak to is...
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Relationship
We have had some issues that could have been prevented if the vendor had just sent us an alert. The...
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Product
The Maize Analytics product is only interoperable with a couple of systems, but those are the ones...
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Relationship
I usually engage the vendor’s support team through email, but they are still pretty quick to respond....
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