MobileView (Hardware & Software) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Culture, Operations

One of the portions of MobileView we implemented went very well. Securitas Healthcare was good at...

Nov 2023
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Manager

Operations, Product

We have not had any extremely bad experiences, but there is definitely some room for improvement on...

Nov 2023
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Manager

Product, Value

MobileView has definitely helped in that every portion of our departments gets temperature reports....

Nov 2023
||
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Manager

Relationship

From an environmental monitoring perspective, like with asset tracking, we must have all of our...

Nov 2023
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Manager

Product

Something that helps a lot is that we directly integrate our AeroScout solutions into our Cisco...

Nov 2023
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Manager

Relationship, Product

I would like to see us utilize the product a little more than we are now, but that is a little more...

Nov 2023
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Manager

Relationship

Securitas Healthcare is very responsive. With support tickets, we get nothing but good responses....

Nov 2023
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Manager

Relationship

Securitas Healthcare’s engineers will contact me if they need something, or they will send me...

Nov 2023
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VP/Other Executive

Value

Securitas Healthcare has been accused of nickel-and-dimming before, but I have gotten a lot smarter...

Oct 2023
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VP/Other Executive

Product

We like the system, and I know nurses really prefer this system; they are very tied to it. We can...

Oct 2023
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VP/Other Executive

Value

The big challenges with the system have been the cost and making sure it is working well.

Oct 2023
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VP/Other Executive

Operations

We got trained, and we are still working with the vendor on things. We had to do an upgrade, and I...

Oct 2023
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VP/Other Executive

Relationship, Product

Securitas Healthcare has gone from the LonWorks system to the Wi-Fi-based one, and some of the other...

Oct 2023
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VP/Other Executive

Product

There is room for simplicity and ease of operation in MobileView. The nurses really need stuff to be...

Oct 2023
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VP/Other Executive

Loyalty, Product

The product upgrade we are going through right now is more of a forced upgrade. The vendor isn’t...

Oct 2023
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VP/Other Executive

Relationship

Sometimes companies have a position that the client should just deal with the product that is...

Oct 2023
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VP/Other Executive

Culture, Value

I would tell someone looking into MobileView that it is not cheap. It is not something that people...

Oct 2023
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Director

Loyalty

The challenge in healthcare is that there aren't a lot of enterprise-class products for large...

Oct 2023
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Director

Culture, Relationship

With our vendors, we don't throw out a lot of questions of whether they will promise to do...

Oct 2023
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Director

Relationship

The vendor has been bought out a lot. Now Securitas Healthcare has purchased STANLEY Healthcare, and...

Oct 2023
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Director

Operations

Securitas Healthcare doesn’t really offer a lot of ongoing training. Their support site has some...

Oct 2023
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Director

Product

Securitas Healthcare does seem to meet most of our integration goals. RTLS is a challenging...

Oct 2023
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Director

Product

MobileView meets our needs today mostly. The only real area where MobileView probably is low at...

Oct 2023
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Director

Relationship

Securitas Healthcare seems to release some products, but their pace is not as fast as we would like....

Oct 2023
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Manager

Product, Value

MobileView comes in handy because we are able to automate processes that were very manual and reduce...

Sep 2023
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Manager

Relationship, Value

We have been fortunate that Securitas Healthcare has come to us with new technology. They have been...

Sep 2023
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Manager

Relationship, Product

Securitas Healthcare is eager to work with vendors. We would really like to see the ability to...

Sep 2023
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Manager

Product

Securitas Healthcare has made their platform have the same look and feel between all the different...

Sep 2023
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Manager

Relationship

Securitas Healthcare has done really well with keeping their promises. We have had a specialized...

Sep 2023
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Manager

Loyalty, Value

Securitas Healthcare doesn't seem to nickel-and-dime us. The whole reason we went with Securitas...

Sep 2023
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Manager

Loyalty

Securitas Healthcare is the only vendor that has a complete portfolio of service offerings at this...

Sep 2023
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Manager

Relationship

The upgrades have gotten better as time has gone on. Securitas Healthcare is a consulting service,...

Sep 2023
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Manager

Operations

Securitas Healthcare has done a pretty good job with training. As time has gone on, their training...

Sep 2023
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Manager

Culture, Product

MobileView works as promoted; that is science. It works as expected as long as we don't have...

Sep 2023
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Manager

Product, Value

The tag maintenance for MobileView is a little rough. That is not a problem now, but we have to...

Sep 2023
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Analyst/Coordinator

Product

We would like to see an improvement in MobileView's quality-of-life features. For example, we draw...

Sep 2023
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Analyst/Coordinator

Product, Value

An outcome we have seen from MobileView is that nurses can walk into a room and have the system...

Sep 2023
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Analyst/Coordinator

Relationship, Product

MobileView does nurse call presence very well. It does asset tracking; that is the core of what it...

Sep 2023
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Analyst/Coordinator

Product

Securitas Healthcare is still the biggest player in the market, so as far as the feature set goes,...

Sep 2023
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Analyst/Coordinator

Relationship

With the Securitas Healthcare buyout, they have lost several very knowledgeable people. The buyout...

Sep 2023
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Analyst/Coordinator

Relationship

Securitas Healthcare’s virtual services are adequate; they are not bad but not extraordinary. The...

Sep 2023
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Analyst/Coordinator

Operations

There isn't an active ongoing training effort with Securitas Healthcare. They don't proactively...

Sep 2023
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Analyst/Coordinator

Culture

Securitas Healthcare has never lied in any of their presentations or sales pitches. It just takes a...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Securitas Healthcare is proactive in their upgrades. We would like to see some work on their feature...

Sep 2023
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Manager

Relationship

When we moved to Securitas Healthcare, we had a lot of upheavals because of the changes. That is...

Aug 2023
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Manager

Relationship, Product

The vendor makes a lot of changes, and those changes impact all the customers. The vendor is...

Aug 2023
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Manager

Product, Value

The product is very good, but it is lacking. One thing lacking from the product’s hardware is a...

Aug 2023
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Manager

Relationship

We sometimes have to push the vendor to keep their promises, but they keep them.

Aug 2023
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Manager

Relationship

The vendor’s product support isn’t bad, but many times, the vendor is dealing with new, younger...

Aug 2023
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Manager

Relationship

Once in a while, we get an email from Securitas Healthcare saying they have noticed that something...

Aug 2023
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Manager

Relationship

At Securitas Healthcare, we can go to people at a lot of levels. They are very helpful. If we need...

Aug 2023
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CIO

Relationship

We use MobileView as a Swiss Army knife for our staff augmentation needs. The product is...

Jul 2023
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CIO

Value

There is just a complete lack of engagement with Securitas Healthcare. I really haven't seen them as...

Jul 2023
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CIO

Loyalty

I don't even know what Securitas Healthcare’s promises are at this point. MobileView is like a piece...

Jul 2023
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Director

Culture, Value

STANLEY Healthcare is very good at not raising prices. They also never overcharge us for anything...

May 2023
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Director

Product

STANLEY Healthcare can deliver more functionalities. The product is very good. It delivers exactly...

May 2023
||
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Director

Relationship, Operations

Not everybody has the same experience, but our representative knows us very well. They know our...

May 2023
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Director

Operations

We would like it if the vendor were more persistent in helping us set up training. The problem is...

May 2023
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Director

Product, Value

The solution is completely integrated with the nurse call system. STANLEY Healthcare took the time...

May 2023
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Director

Operations

I don't recall anything going wrong with our last few installs. Everything was fine. We have been...

May 2023
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Analyst/Coordinator

Loyalty, Product, Value

I haven't had experience with anything but this system for this type of application. But at this...

Apr 2023
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Analyst/Coordinator

Relationship, Operations

As far as proactiveness goes, I don't know that I really had any interaction with the vendor. We...

Apr 2023
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Analyst/Coordinator

Product, Value

MobileView is an extremely powerful tool if we are using tags for asset tracking, patient safety,...

Apr 2023
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Manager

Loyalty

In the future, we are going to expand the RTLS to integrate with a nurse call system. That is on our...

Apr 2023
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Manager

Product

Things are going very well with the product. We just recently expanded using the staff protection...

Apr 2023
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Manager

Operations

The vendor gave us good training. The vendor provided on-site training for all of our staff, and...

Apr 2023
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Manager

Loyalty, Product

I would like a better mobile platform to integrate with the solution. That isn't a negative comment;...

Apr 2023
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Manager

Product

We would like to see more accuracy with the battery longevity and the battery status. Sometimes the...

Apr 2023
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Manager

Relationship

I don’t know who our account manager is now with the vendor. That is not really a complaint because...

Apr 2023
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Manager

Loyalty, Relationship, Operations, Product

MobileView is a rock-solid product that we use for a lot of different use cases. If we can invent an...

Apr 2023
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Manager

Relationship

Even if we don't engage Securitas Healthcare for a project, they will give us any cheat sheets,...

Apr 2023
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Director

Culture, Value

Our sales representative and solutions architect from Securitas Healthcare are awesome to work with;...

Apr 2023
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Director

Product

From an asset protection standpoint, I like Securitas Healthcare. The MobileView software is solid,...

Apr 2023
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Analyst/Coordinator

Product

I wish the product integrated with other products in the way it integrates with our pumps.

Mar 2023
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Analyst/Coordinator

Product

Overall, our experience has been great. The products have really helped, especially when freezers go...

Mar 2023
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Analyst/Coordinator

Product

Recently, the vendor changed their room temperature and humidity tags to T15h tags, which look like...

Mar 2023
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Analyst/Coordinator

Loyalty

We didn't have a choice in switching to the new temperature and humidity tags, and we were told the...

Mar 2023
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Analyst/Coordinator

Relationship

The vendor is working with us on issues we have been having. The people we deal with from STANLEY...

Mar 2023
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Analyst/Coordinator

Relationship

The vendor doesn’t reach out unless we reach out first.

Mar 2023
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Director

Product

The vendor does a fair job of being proactive. They recently did a lot to enhance the usability and...

Jan 2023
||
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Director

Operations

We received very little initial training when we set up the system. The vendor's people spend less...

Jan 2023
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Director

Relationship

Calling STANLEY Healthcare for technical help and waiting to get ahold of someone is a nightmare....

Jan 2023
||
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Director

Product, Value

MobileView is an excellent product that does what it is designed to do very well. Its temperature...

Jan 2023
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Manager

Product

The system is doing a good job, but we have had some trouble with temperature and humidity tags. It...

Jan 2023
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Manager

Product, Value

We only have to change the system's batteries every now and then. The solution is low maintenance....

Jan 2023
||
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Manager

Relationship

The vendor is a lot better at responding to us now. We used to have to call their support a lot...

Jan 2023
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Manager

Value

When buying something from the vendor, we would think that the system would be programmed with good...

Jan 2023
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Director

Loyalty, Product

The biggest issue we have with the system is the size of the tags. We would like to see them go more...

Jan 2023
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Director

Relationship

The vendor’s service department is second to none. They are extremely fast and responsive, and they...

Jan 2023
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Director

Product

The product is pretty static. There was a big release, but that was a while ago, and we have not...

Jan 2023
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Director

Relationship

STANLEY Healthcare always reaches out to us for testing, which we really enjoy because we have a...

Jan 2023
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Analyst/Coordinator

Relationship, Operations

When it comes to product updates, STANLEY Healthcare could offer more support. When I reach out to...

Jan 2023
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Analyst/Coordinator

Product

My one criticism of MobileView is that I can't use it on my phone. I would like to get into the...

Jan 2023
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Analyst/Coordinator

Product, Value

MobileView is absolutely the best temperature monitoring system I have ever had. I love getting...

Jan 2023
||
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Analyst/Coordinator

Relationship

STANLEY Healthcare has reached out to us, and we have provided feedback about their products that...

Jan 2023
||
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Analyst/Coordinator

Relationship

If another provider were looking at MobileView, I would tell them that when we started working with...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

STANLEY Healthcare doesn’t have any training unless we ask them specific questions.

Jan 2023
||
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Manager

Culture, Loyalty, Relationship, Product

We have been having issues with MobileView's integration with our call system. We have been meeting...

Jan 2023
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Manager

Loyalty, Relationship, Operations

In terms of support, STANLEY Healthcare is trying, but things are not working out very well for...

Jan 2023
||
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Manager

Loyalty, Value

I am still hopeful that STANLEY Healthcare will figure things out. The application needs to have...

Jan 2023
||
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Director

Product

We are heavily using the MobileView platform. We use it for temperature monitoring, asset...

Jan 2023
||
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Director

Relationship, Product

MobileView has always worked very well. The system works great. The vendor has made some great...

Jan 2023
||
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Analyst/Coordinator

Product, Value

MobileView does a good job with temperature tracking and reports. It allows our staff to pull...

Jan 2023
||
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Analyst/Coordinator

Product

I would like to see a smaller tag with better battery loss. I would also like the vendor to include...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

STANLEY Healthcare’s support could improve. People need to get on calls with us and accomplish...

Jan 2023
||
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Analyst/Coordinator

Value

STANLEY Healthcare is very particular about their charges, and they have no problem charging us.

Jan 2023
||
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Manager

Product

STANLEY Healthcare was purchased a while back, and the rats have been jumping ship. However, the key...

Dec 2022
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Director

Value

The product is expensive, especially when we are dealing with the hardware. We spent a lot of money...

Dec 2022
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Director

Loyalty, Value

There is a lot of investment behind the MobileView ecosystem. Typically, hospitals like us get so...

Dec 2022
||
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Director

Relationship, Operations, Product

The vendor does well at meeting the goals of our institution, but I am not sure about their design...

Dec 2022
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Director

Loyalty

The vendor is in a transition phase off of legacy technology and looking ahead at Bluetooth Low...

Dec 2022
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Director

Product

The product quality hasn't really changed a lot over the years. The hardware that the vendor...

Dec 2022
||
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Director

Product

The product’s ease of use depends on what section we are using. The nurse call integration and...

Dec 2022
||
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Director

Relationship

The vendor’s account team doesn't communicate well with us about what is on their road map. Beyond...

Dec 2022
||
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Director

Relationship

Most of the vendor’s customers have to investigate their own problems. STANLEY Healthcare provides a...

Dec 2022
||
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Director

Relationship

We have developed a relationship with STANLEY Healthcare over the years where I have a lot of...

Dec 2022
||
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Director

Culture, Product

We have MobileView servers as part of the STANLEY Healthcare solution. There is a lot of location...

Dec 2022
||
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Director

Product

Most things that we want to do are possible with what STANLEY Healthcare offers. We wanted staff...

Dec 2022
||
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Director

Product, Value

Our hospital pain points and the goals of RTLS had been for asset tracking to find devices easily....

Dec 2022
||
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Director

Relationship, Product

STANLEY Healthcare’s application has great stability within the market, and it functions as...

Dec 2022
||
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Director

Product, Value

MobileView has worked fine for us. The system works accurately in terms of how it is designed and...

Dec 2022
||
(0)
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Director

Product

The major downfalls of the technology are the batteries and tags. They tend to fall off of devices,...

Dec 2022
||
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