The Craneware Group 340B (Sentinel/Sentrex) Commentary
Filtered view: All
Subject Expert
Jackson Tate
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
Sentry Data Systems had a new add-on service that we could utilize if we were subscribed to it in...
Login or Create an Account to see details.
Relationship
I'm not as enamored with Sentry Data Systems as I was at one point in time when I thought they were...
Login or Create an Account to see details.
Product
The product has had the same interface for several years. Each of the third-party administrators...
Login or Create an Account to see details.
Relationship
The Craneware Group has a good turnaround time, and their dashboard is good.
Login or Create an Account to see details.
Loyalty, Relationship
At this point, I would buy The Craneware Group 340B again just because we don't know what else is...
Login or Create an Account to see details.
Value
We could request product enhancements, and The Craneware Group is more than willing to work on them....
Login or Create an Account to see details.
Product
With the split billing, it is very easy to see audit material without having to get into the weeds....
Login or Create an Account to see details.
Culture, Relationship
Probably the best thing that happened with split billing was when the product was purchased by The...
Login or Create an Account to see details.
Product
If The Craneware Group could improve anything, they could maybe improve the look of the website, not...
Login or Create an Account to see details.
Relationship, Product
The system functions well, and it does what we need it to do. I think that the vendor tries to be...
Login or Create an Account to see details.
Value
The Craneware Group could improve by trying not to nickel-and-dime us to death. Their referral...
Login or Create an Account to see details.
Relationship
Compared to some other vendors that I have looked at and based on some conversations I have had with...
Login or Create an Account to see details.
Loyalty, Relationship
Overall, the system is pretty reliable. I understand its logic. If something is awry, my team...
Login or Create an Account to see details.
Relationship
The Craneware Group has put in a lot of effort during the time that I have worked with them. I have...
Login or Create an Account to see details.
Relationship
The Craneware Group’s support people are very responsive. The vendor's executives are involved...
Login or Create an Account to see details.
Value
With The Craneware Group 340B, our 340B audits have always been pretty good. I know there are other...
Login or Create an Account to see details.
Loyalty
The Craneware Group bought Sentinel and Sentrex, so within The Craneware Group’s portal, we can get...
Login or Create an Account to see details.
Operations
I am extremely satisfied with the way that The Craneware Group implements upgrades. The Craneware...
Login or Create an Account to see details.
Product
The way that The Craneware Group 340B uses some of its terminology and the way that it displays our...
Login or Create an Account to see details.
Loyalty, Product
As far as I can tell, the technology hasn't changed in a long time. The functionality is the same as...
Login or Create an Account to see details.
Loyalty, Relationship
The Craneware Group will let us know about everything that will help us stay on 340B. The moment we...
Login or Create an Account to see details.
Operations
None of my implementations over the years have ever hit the window. We have had multiple...
Login or Create an Account to see details.
Relationship
The Craneware Group’s support team is very responsive and user friendly. If I need somebody outside...
Login or Create an Account to see details.
Relationship
I would tell others to take 340B at their own risk. If a facility is adamant that the solution is...
Login or Create an Account to see details.
Operations
The training hasn't evolved or changed for 340B. It is still the same redundant, stupid nonsense...
Login or Create an Account to see details.
Product
If we haven't used Sentry Data Systems’ product, we get utterly confused. But if we have used it for...
Login or Create an Account to see details.
Value
There is not much more of a rock bottom the vendor could get to. If there were a lower number, I...
Login or Create an Account to see details.
Relationship, Product
When drug manufacturer restrictions came in place, Sentry Data Systems’ standard response was to...
Login or Create an Account to see details.
Loyalty
Sentry Data Systems is not part of our long-term plans. The only thing Sentinel has going for it is...
Login or Create an Account to see details.
Relationship
A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...
Login or Create an Account to see details.
Product
The Craneware Group’s 340B program is robust. It offers a lot of options, and the reporting is good.
Login or Create an Account to see details.
Relationship
A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...
Login or Create an Account to see details.
Relationship
There is not a proactive or after-the-fact approach to work with entities. The Craneware Group does...
Login or Create an Account to see details.
Loyalty, Value
The platform is dated at this point in terms of improvements, but the standard product when we went...
Login or Create an Account to see details.
Culture, Loyalty
I don't think The Craneware Group has anything special about them, but because they have been...
Login or Create an Account to see details.
Relationship, Operations
We don't run into that many issues per se, but our customer service representative is not very...
Login or Create an Account to see details.
Operations, Product
There was a time when the system went down, so we went back to our manual process until it could...
Login or Create an Account to see details.
Product, Value
It would be great if The Craneware Group could adjust their estimation times. We have been...
Login or Create an Account to see details.
Operations
The Craneware Group's training is pretty good.
Login or Create an Account to see details.
Operations
During our implementation, there were certain settings that we should have turned on based on our...
Login or Create an Account to see details.
Relationship, Operations
The vendor may have had some communication issues when it came to some of the system's settings and...
Login or Create an Account to see details.
Culture, Operations, Product
One thing that I actively dislike about the vendor's program is that if users don't have access to...
Login or Create an Account to see details.
Loyalty, Operations
Our biggest struggles have been whenever we have had a go-live or something like that. I know there...
Login or Create an Account to see details.
Relationship
I don't know whether I have noticed much of a change from the acquisition. I do feel like the...
Login or Create an Account to see details.
Relationship, Product
As a system, we have been adequately satisfied by the service. The vendor lives up to their promises...
Login or Create an Account to see details.
Operations
With some of our implementations, there is no initial training. We always have the option to get...
Login or Create an Account to see details.
Product
Most of our staff members are just interested in getting in the product to split an order. And there...
Login or Create an Account to see details.
Product
There is a lot of reporting in the software that is good, but we have internally worked to build our...
Login or Create an Account to see details.
Product
We have had some issues where the product has had some unexpected downtime, and a lot of times, in...
Login or Create an Account to see details.
Relationship
The support is definitely there, but sometimes it takes a little long to get responses on things....
Login or Create an Account to see details.
Relationship
If there is a problem, we usually come to some sort of resolution, even if it might take a bit of...
Login or Create an Account to see details.
Relationship
Over the past year, I have liked the vendor’s willingness to work with us and provide additional...
Login or Create an Account to see details.
Relationship, Product
On multiple occasions, we have identified an issue before the vendor. They have made some strides to...
Login or Create an Account to see details.
Operations
When we implemented Sentinel, The Craneware Group was all over the board, and their people didn't...
Login or Create an Account to see details.
Culture, Product
The system's split billing side works pretty well, but its contract pharmacy side doesn't. The...
Login or Create an Account to see details.
Culture, Relationship
Years ago, Walgreens and CVS each purchased their own 340B systems. They stepped into the market...
Login or Create an Account to see details.
Relationship
There is a lot of room for improvement for The Craneware Group. There are a lot of market forces...
Login or Create an Account to see details.
Relationship, Product
The Craneware Group has a good handle on the marketplace requirements. They are pretty highly...
Login or Create an Account to see details.
Relationship, Value
The Craneware Group charges for anything. We sneeze, and they charge. I would like to see...
Login or Create an Account to see details.
Culture, Value
The vendor has done so many updates over the last year, and it has been hard to keep track of them....
Login or Create an Account to see details.
Relationship, Product
The vendor did a big update recently, and they had some performance problems with it. It took them a...
Login or Create an Account to see details.
Relationship
The Craneware Group is really good about proactivity. Anytime there is an issue, I generally see an...
Login or Create an Account to see details.
Relationship
I have talked to all kinds of different people from The Craneware Group in different departments,...
Login or Create an Account to see details.
Product
Some of the vendor’s recent updates have not really pertained to the products that I use...
Login or Create an Account to see details.
Loyalty
I have had calls with a lot of other vendors that are always hunting for customers, but I haven’t...
Login or Create an Account to see details.
Loyalty, Product, Value
Since The Craneware Group purchased Sentry Data Systems, positive changes have been happening at a...
Login or Create an Account to see details.
Product
I would like to be able to get reports that provide a general overview. The detail the vendor...
Login or Create an Account to see details.
Loyalty, Product
The ease of use of the system leaves something to be desired until it is learned. There is a lot to...
Login or Create an Account to see details.
Relationship, Operations
The Craneware Group sends announcements out regularly about what is new and noteworthy; that is a...
Login or Create an Account to see details.
Product
I am now able to get an ineligible claims report regularly; it shows up in the download center. And...
Login or Create an Account to see details.
Culture, Relationship
I would like The Craneware Group to be a bit more transparent when things are wrong. Our strategic...
Login or Create an Account to see details.
Relationship, Operations
Since Sentry Data Systems was acquired by The Craneware Group, a lot of work has been done on the...
Login or Create an Account to see details.
Loyalty, Product
The Craneware Group is constantly updating the way that the reporting works. They are putting more...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
There are a few things that are coming from The Craneware Group that will be very nice. Lately, the...
Login or Create an Account to see details.
Relationship
Overall, The Craneware Group is really good at communicating. I'm very satisfied with how they...
Login or Create an Account to see details.
Operations
The product is very user friendly. The vendor has training for the things that we don't understand,...
Login or Create an Account to see details.
Relationship
We have recurring touchpoints with the vendor because we are always doing something different. The...
Login or Create an Account to see details.
Product
I like the data I can get out of the system. On the contract pharmacy side, there are so many ways...
Login or Create an Account to see details.
Operations
There were a lot of delays and confusion with our implementation, but we had never attempted...
Login or Create an Account to see details.
Product
The system is supremely overpromoted compared to what it actually does. The vendor promotes their...
Login or Create an Account to see details.
Operations
The Craneware Group is good with training. Things depend on the trainer in terms of how well they...
Login or Create an Account to see details.
Relationship
Project management is an issue, and the vendor's representatives don't know their products. We have...
Login or Create an Account to see details.
Relationship, Operations
The vendor doesn't even understand how the HL7 interfaces work with their product, so we have issues...
Login or Create an Account to see details.
Operations, Product
Some of the upgrades have been really nice. Sentry Data Systems was very late to the party; most...
Login or Create an Account to see details.
Product
The way the accumulator is set up makes things very difficult to see. We can't see an overall view...
Login or Create an Account to see details.
Loyalty
I am really leery of The Craneware Group now. I might have made a different decision if The...
Login or Create an Account to see details.
Relationship
The vendor does a decent job, but they are not proactive in trying to work to meet our integration...
Login or Create an Account to see details.
Operations
There are always little problems, but the implementation with the 340B product went pretty well, and...
Login or Create an Account to see details.
Product
Our organization does not have a ton of end users, but we do internal audits, and the 340B system is...
Login or Create an Account to see details.
Product, Value
Sometimes we do referral prescriptions that go to specialists, and the tools we have to capture...
Login or Create an Account to see details.
Relationship
I have a first-level contact at The Craneware Group that is fairly decent to work with, but anything...
Login or Create an Account to see details.
Loyalty, Relationship
Sentry Data Systems will keep promises. They will say they are working on something; they are just a...
Login or Create an Account to see details.
Loyalty, Product
The nature of the platform is clunky. The product was just rebranded. The vendor has a new parent...
Login or Create an Account to see details.
Relationship
Getting support is clunky with Sentry Data Systems. We can get the information to them, but things...
Login or Create an Account to see details.
Product
I don't need fancy reporting; I need the product to actually keep me compliant. Sentry Data Systems...
Login or Create an Account to see details.
Operations
To be successful with Sentry Data Systems, I would tell a peer to do the training. They should take...
Login or Create an Account to see details.
Value
I would not make the decision to buy the product again because it is too expensive. The vendor...
Login or Create an Account to see details.
Relationship
The system works fine; there is just a matter of timeliness in communication around feedback or...
Login or Create an Account to see details.
Operations
We don’t receive much training. There really isn't much training for the application because the...
Login or Create an Account to see details.
Relationship
I have been able to get ahold of Sentry Data Systems with no troubles, but they lag a little in...
Login or Create an Account to see details.
Relationship, Operations, Value
Because of some of the research we did, we found out that there was a huge potential for money...
Login or Create an Account to see details.
Loyalty, Product
Over the years, security has increased, and I do remember that originally, we set up an FTP server,...
Login or Create an Account to see details.
Product
We don't really hear too much from Sentry Data Systems because the product works smoothly. I have...
Login or Create an Account to see details.
Loyalty
We have yet to migrate over to Sentry Data Systems' web-based server instead of doing things over...
Login or Create an Account to see details.
Value
Sentry Data Systems has never charged us for all the time they have spent getting everything working....
Login or Create an Account to see details.
Product
The system works well for our needs on the Sentinel side with the dispensations and being able to...
Login or Create an Account to see details.
Product
The Sentrex side of the product is comparable to the other side. However, with the reporting, it is...
Login or Create an Account to see details.
Relationship, Operations
We have regular calls with our representatives, and they have different educational opportunities or...
Login or Create an Account to see details.
Culture, Value
There are charges for everything from Sentry Data Systems. We pay quite a bit for a new contract...
Login or Create an Account to see details.
Operations
The vendor's training is pretty much do-it-yourself training because we have to go out and find the...
Login or Create an Account to see details.
Relationship
Sentry Data Systems worked well when CVS required another partner to be in the mix. They worked well...
Login or Create an Account to see details.
Product
The way that the data is collected and processed overall is good and accurate. We don't find that...
Login or Create an Account to see details.
Product
I have seen other systems that I like better. This system has some things that are red flags for us....
Login or Create an Account to see details.
Operations
There is a pretty steep learning curve for the product, but the vendor does have a good knowledge...
Login or Create an Account to see details.
Product
Some of the product’s templates or canned reports do not offer flexibility with criteria as much as...
Login or Create an Account to see details.
Product
The product can't handle factor products for hemophiliacs. The vendor says that factor products are...
Login or Create an Account to see details.
Relationship
Sometimes it takes a while for our tickets to be assigned to somebody, but once somebody is working...
Login or Create an Account to see details.
Relationship
With all of the manufacturer restrictions on 340B products at contract pharmacies, the vendor always...
Login or Create an Account to see details.
Relationship
One of the things that has gone well is that our account manager is very responsive and organized....
Login or Create an Account to see details.
Relationship
Sentry Data Systems’ support is very quick, but the vendor is also not as helpful as they could be....
Login or Create an Account to see details.
Loyalty
Sentry Data Systems won because we were already using Sentinel and thought things would be good to...
Login or Create an Account to see details.
Value
Sentry Data Systems does not avoid charging for things. If we want something, it costs money.
Login or Create an Account to see details.
Operations
Sentry Data Systems is fantastic with their training. There are training options and webinars, and...
Login or Create an Account to see details.
Relationship
All the Sentry Data Systems products are now under The Craneware Group. I have not seen any major...
Login or Create an Account to see details.
Operations
The one thing Sentry Data Systems is lacking in their implementations and customer service is their...
Login or Create an Account to see details.
Operations
We are in the implementation phase with some of our contract pharmacies, and while it is going well,...
Login or Create an Account to see details.
Relationship, Operations
We did not start utilizing the product properly until a while after we implemented the product....
Login or Create an Account to see details.
Loyalty, Product
There are a couple of functional things that I hope will come in the future, such as integration...
Login or Create an Account to see details.
Operations
As part of the vendor’s training, they don’t let people access Sentry Data Systems Sentry 340B until...
Login or Create an Account to see details.
Loyalty, Product
We have both the Sentinel and the Sentrex systems, and even though we provide the same data to both,...
Login or Create an Account to see details.
Relationship, Product
The pros of Sentry Data Systems Sentry 340B are that it is compliance and audit ready, so it is very...
Login or Create an Account to see details.
Loyalty
When we signed on with Sentry Data Systems years ago, there weren’t very many offerings in the...
Login or Create an Account to see details.
Relationship, Product
Sentry Data Systems keeps their promises about 75% of the time. They pride their product as a custom...
Login or Create an Account to see details.
Relationship
Our satisfaction with Sentry Data Systems’ support would increase if their help desk people had more...
Login or Create an Account to see details.
Relationship, Product, Value
In the 340B space, there are constant changes, and the moment Sentry Data Systems hears of an...
Login or Create an Account to see details.
Relationship
We tend to be a midsized client, so when we raise an issue or concern, Sentry Data Systems’...
Login or Create an Account to see details.
Relationship
I have always felt that account management is one of the areas that need the greatest improvement at...
Login or Create an Account to see details.
Relationship, Operations
Our organization has facilities that come in and out of the 340B program, and every time Sentry Data...
Login or Create an Account to see details.
Operations, Product
Once the system is set up, it is a very useful tool. It is a complicated program, so it becomes a...
Login or Create an Account to see details.
Relationship
The software works well, and we don’t have any major issues. The vendor’s customer service was a...
Login or Create an Account to see details.
Operations
The webinars and the education that Sentry Data Systems provides are somewhat helpful, but the...
Login or Create an Account to see details.
Value
There was a point when Sentry Data Systems tried to bill me significantly for a certain transition....
Login or Create an Account to see details.
Operations
During the initial setup, Sentry Data Systems should have provided more education, whether it had...
Login or Create an Account to see details.
Product
Sentry Data Systems Sentry 340B works well with pretty much everything that we need. It is better...
Login or Create an Account to see details.
Operations
We have a lot of Sentry Data Systems people involved in the implementation of new services, and...
Login or Create an Account to see details.
Relationship
We had some trouble with Sentry Data Systems keeping their promises, but they have gotten a lot...
Login or Create an Account to see details.
Culture, Relationship
I have a dedicated Sentry Data Systems resource that helps me a lot of times, but as far as hearing...
Login or Create an Account to see details.
Value
Sentry Data Systems definitely charges for every little thing. They are really in things to make...
Login or Create an Account to see details.
Operations
Sentry Data Systems provides a lot of training, and we can go in and set trainings up at our own...
Login or Create an Account to see details.
Operations, Product
Sentry Data Systems has a lot of really great technology, but I feel like there are sometimes...
Login or Create an Account to see details.
Product, Value
All 340B systems are pretty much the same, but they have their own little quirks and nuances. I am...
Login or Create an Account to see details.
Operations
The vendor has some new employees, and we wonder how much training those employees have had. They...
Login or Create an Account to see details.
Operations
The vendor's overall training for customers is very robust. There are at least a couple of trainers...
Login or Create an Account to see details.
Relationship
The vendor does a really good job with their news about noteworthy things. They are really trying to...
Login or Create an Account to see details.
Operations
The vendor has BI tools that are like statistics tools. I don't think that they have done a good job...
Login or Create an Account to see details.
Value
Sentry Data Systems’ prices are high, but we don't get nickel-and-dimed, and prices have been pretty...
Login or Create an Account to see details.
Relationship
Sentry Data Systems’ support is strong, and the vendor is very prompt in answering questions and...
Login or Create an Account to see details.
Relationship
The IT support team didn't help us work through a couple of issues as much as we had hoped.
Login or Create an Account to see details.
Product
Sentry Data Systems’ software is pretty thorough. It gives me all of the information that I need.
Login or Create an Account to see details.
Operations
Sentry Data Systems has a lot of training available, including easily available one-on-one sessions...
Login or Create an Account to see details.
Relationship
Sentry Data Systems is pretty good about staying up-to-date with the product, but timelines have...
Login or Create an Account to see details.
Value
Sentry Data Systems charges for absolutely every little thing.
Login or Create an Account to see details.
Operations
Sentry Data Systems does a pretty good job on training, and they have a good training team.
Login or Create an Account to see details.
Operations, Product
Recently, we had to start sharing our 340B data. That is a new problem. We had to make the decision...
Login or Create an Account to see details.
Relationship
We have a person from Sentry Data Systems, and I actually really like our person, but they are not...
Login or Create an Account to see details.
Operations
If the decision had been up to me, we wouldn't have picked the Sentry Data Systems product, but my...
Login or Create an Account to see details.
Culture
Overall, Sentry Data Systems has kept their promises, but they have changed things with us. We...
Login or Create an Account to see details.
Relationship
Sentry Data Systems' customer support is really good. If somebody puts a ticket in, the customer...
Login or Create an Account to see details.
Culture
Years ago, there were a few product enhancements that we were looking for, and we were told by the...
Login or Create an Account to see details.
Product
The product’s reporting features are very usable. The vendor has made a lot of enhancements. The...
Login or Create an Account to see details.
Relationship
Our partnership with Sentry Data Systems has been really good over the years. I don't know how they...
Login or Create an Account to see details.
Relationship
The vendor could improve by putting some real-world input into some of the products. For example,...
Login or Create an Account to see details.
Relationship
We have frustrations at times, and we encounter issues with Sentry Data Systems at times, but...
Login or Create an Account to see details.
Operations, Product
The product is excellent. Learning to map things appropriately is a little cumbersome.
Login or Create an Account to see details.
Relationship, Product
The product works well. Our representative is fantastic.
Login or Create an Account to see details.
Operations, Product, Value
Logging in is difficult now because we have to go through a different program. The process is time...
Login or Create an Account to see details.
Product
The product is always reliable. It has very little load time at all.
Login or Create an Account to see details.
Relationship
The vendor needs to do better at listening to the voice of the customer. Sentry Data Systems should...
Login or Create an Account to see details.
Relationship
We have monthly calls with the vendor where they help us identify some issues, but the help is...
Login or Create an Account to see details.
Culture, Relationship
Sentry Data Systems keeps all of their contractual promises. They are responsive to our emails and...
Login or Create an Account to see details.
Culture
With the way our contract is set up, we have another amendment for better pricing every year, but...
Login or Create an Account to see details.
Operations
Overall, the vendor’s implementation teams are very good. They explain the process. We understand...
Login or Create an Account to see details.
Operations
Sentry Data Systems has onboarding training for new staff. There are online classes we can take with...
Login or Create an Account to see details.
Product
On the contract pharmacy side, the software could be more optimized. The only way to make it look...
Login or Create an Account to see details.
Product
We haven’t had any problems with interoperability. Sentry Data Systems can accommodate almost any...
Login or Create an Account to see details.
Relationship
Sentry Data Systems is a good company. I haven't seen a degradation in services from them since they...
Login or Create an Account to see details.
Culture
Unfortunately, Sentry hasn't performed at a level to meet our needs, and the contracting fees have...
Login or Create an Account to see details.
​
Featured Report
Preferences