Sentinel Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 10/1/2020 8:49:19 AM and Model.EvProductId = 76291

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Functionality and Upgrades

The solution needs to be easier to navigate when I am looking for things. I have yet to find a...

Sep 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Whether we use the system long term will depend on what is going on in the current climate, which is...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Sentinel has potential, but it is not achieving that full potential. When Sentry doesn’t help the...

Sep 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Sentinel being part our long-term plans depends on some decisions we have to make with our sister...

Sep 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The implementation with Sentry involves just submitting tasks to the IT team, and that team builds...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

Sentry is trying with support. They are responsive, but the answers that they have are complex and...

Sep 2020
 Helpful

 or  to see details.

Director

Lessons Learned

My recommendation for Sentinel would come with conditions. I would begrudgingly recommend the...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Our history with Sentry goes back a number of years. Things are running much better now than they...

Sep 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Sentinel hasn’t changed that much. I haven't seen too much going on with Sentry. They do change some...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

Sentry is not proactive at all. I feel like unless I reach out to them, their account manager...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Sentry implementations are always kind of dirty. Sentry needs to be the expert. 340B is a complex...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor has been really responsive, and I have to rate the executive involvement really high...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

I think things are going really well with Sentinel. The challenges are just those native to the 340B...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Our implementations have gone well. They have a way of always finding a sticking point, and that...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I have done multiple training sessions with Sentry, and they have been very basic. I feel like...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is awesome. It integrates well with our EMR and other software. But there is always room...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Our experience generally has been positive. I put time into the setup, and it rewarded us with...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sentry does not avoid charging for every little thing. Any technical help or changes require an...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Account management is Sentry’s overall strongest component. For the HRSA audit, they have a...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We were with a different vendor before Sentry. We didn’t trust the data that they were giving us. We...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

I go to Sentry’s website a lot when I come across something that is not familiar to me because it is...

Sep 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We are switching to a new EMR. I was happy to find that our new EMR vendor works with Sentry. That...

Sep 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

I received a large bill from Sentry regarding building an interface for us to move over to a new EMR...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

We have to acknowledge that the space we are in is very tricky to work in. The system has to follow...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

We had a small audit. The third-party company sent over some lists of requests that looked like a...

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Sentinel gets data through integration. We have some issues, but the system is reasonably...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sentry tries to package things up a little bit more, so Sentinel isn’t table based. If people thrive...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sentinel has the bare-bones features. We run into some issues with the system running and operating....

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

At the end of the day, we are running a compliant program, and we are getting a certain number of...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

If I were making recommendations to others, I would say that Sentry is an organization that has...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Sentinel is a web-based solution, so it just updates as the updates are rolled out. Sentry does...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

During an implementation, Sentry’s ability to meet a deadline is nonexistent. We get a project plan,...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

HRSA has made some changes that have loosened some things up, and those changes have benefited...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sentinel is still the best solution for 340B. There aren’t any better choices right now, but we are...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

The recommendations that Sentry gives us are not quite right regarding the policy and procedures....

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

I would rate the support a little higher than I have rated it in the past. We have a reasonable...

Sep 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

There were some things that weren’t very clear in our original contract with Sentry, so we had to...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The implementation from Sentry was not great. They need to do better at covering everything from...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

Interoperability or other issues all come down to this same situation where we reach out to Sentry...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

We didn’t really reach out to Sentry during COVID-19, but they didn’t reach out to us either. I...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We weren’t involved in the implementation that took place several years ago, but we are discovering...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

Even though Sentry has an online help desk portal and a help desk we can access over the phone, when...

Sep 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I signed up for several hours of Sentry's training when we took on the software, and I still felt...

Sep 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Similar to our third-party vendor, Sentry wants to charge us for the new technology they have. The...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Sentry is great during the training and gives basic information, but in the end, customers become...

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We don't have the integration that we need. Sentry says that they are always there to help, but it...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, the product quality and upgrades are pretty good. The system is easy for people to use.

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There have been times when Sentry has released awesome things. Either we implement those things and...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Maintaining the Sentry product costs more than getting a new product would. Keeping the Sentry...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

We never hear from Sentry's executives, even when we have issues. That makes me wonder what things...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sentry is not part of our long-term plans. There are a lot of compliance concerns when it comes to...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Sentry absolutely does not keep all of their promises. They always promise that they are going to...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Sentry does nickel-and-dime us. We actually pay for additional support. Some issues had come up, and...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The quality and effectiveness of the implementation services definitely depend on which project...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product hasn't really changed in years. There have maybe been two minor enhancements that have...

Sep 2020
 Helpful

 or  to see details.

CFO

Technology

Sentry does not deliver a lot of new technology. I think there are some industry-standard reporting...

Aug 2020
 Helpful

 or  to see details.

CFO

Service and Support

I would say that a few years ago, Sentry's support was not very good. It took a significant amount...

Aug 2020
 Helpful

 or  to see details.

CFO

Sales and Contracting

Sentry does a pretty good job of keeping all of their promises. I don’t think Sentry charges us in...

Aug 2020
 Helpful

 or  to see details.

CFO

Interfacing and Integration

I think Sentry would benefit from streamlining the implementation process and making it a bit more efficient....

Aug 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

Sentinel is fairly easy to use and has good reporting capabilities. The platform is comprehensive...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wouldn’t buy the system again. The vendor’s product has fallen behind in the marketplace....

Aug 2020
 Helpful

 or  to see details.

Manager

Relationship

Sentry is a mixed bag when it comes to keeping promises. They don’t really share with us where they...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Sentry provided project managers during the implementation that helped provide a timeline, and they...

Aug 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

The vendor definitely overpromises and underdelivers. A couple of factors go into that, but the...

Aug 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The vendor offers customizations that can help with interoperability that their competitors don’t...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sentinel has a steep learning curve. There are functions in the system that don’t work, and that is...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor’s reporting is horrific, especially when compared to competitors. The reporting...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has account managers who are responsive, but the response times and resolutions are slow....

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor is usually proactive, so if they are going to change something, they let us know. But the...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor can hit tangible outcomes, but getting there is a struggle because of the hassle of how...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I cannot recommend the system because of the nickel-and-diming and high contract cost. What we get...

Aug 2020
 Helpful

 or  to see details.

Director

Technology

There are some challenges with the accuracy of the reports. Our situation is very different than...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

The account management from Sentry isn't really effective. We are very different, and Sentry hasn't...

Aug 2020
 Helpful

 or  to see details.

Director

Lessons Learned

I don't see Sentry as being any different from any other vendor when it comes to preparing for an...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sentry has made a few minor changes to the system, but I wouldn't really call them upgrades. We are...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sentinel is a good system. From what I understand, Sentry is a Cadillac, but their customer service...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Sentry nickel-and-dimes us to death for every little change and any report we need. We are paying...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product gives us a lot of power to drill down and see where a drug is going throughout our...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sentry’s mapping for drugs is based on codes that change occasionally. We don’t get an alert telling...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Sentry is lacking in their training because there are specific training modules that we have to...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I don’t know that I have ever dealt with an executive from Sentry. I have had a hard time with the...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I like that we have regular calls with our account managers to talk about new updates. We have...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

When it comes to interoperability, Sentinel is expensive and not necessarily integrated. Sentry has...

Aug 2020