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Current Time Inside Cache Tag Helper: 9/18/2020 5:33:42 AM and Model.EvProductId = 1075

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CMIO

Interfacing and Integration

The overall product quality has improved after many past struggles. I want a true web viewer to be...

Aug 2020
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Analyst/Coordinator

Relationship

There has not been much executive involvement from Siemens.

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I haven't used syngo Imaging very much. We don't have a VNA. We have seen a lot of the system and...

Mar 2020
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VP/Other Executive

Future Outlook

syngo Imaging is still the worst PACS in the world. I have finally talked my people into getting...

Feb 2020
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VP/Other Executive

Service and Support

The vendor once helped us make an interface that helped our radiologists.

Feb 2020
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CMIO

Future Outlook

Siemens is probably not a part of our long-term plans because our radiologists do not love them.

Jan 2020
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CMIO

ROI / Cost (care and feeding)

In the past, I would have said that Siemens does charge for every little thing. However, Siemens...

Jan 2020
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CMIO

Functionality and Upgrades

The ease of use with syngo Imaging is not great. Our radiologists would probably give it a C-; they...

Jan 2020
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CMIO

Service and Support

Siemens' support has gotten a lot more responsive. Over the past year, we had to work with Siemens a...

Jan 2020
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CMIO

Relationship

Siemens leaves it to us to drive tangible outcomes.

Jan 2020
 Helpful

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CMIO

Service and Support

After some bugs, we were able to get syngo Imaging reasonably integrated with our EHR. The system...

Jan 2020
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CMIO

Implementation and Training

Siemens does not really have very good self-help training tools for regular clinicians.

Jan 2020
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CMIO

Functionality and Upgrades

Technologically, Siemens does not offer a FHIR interface or a web viewer or any of the things that...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Siemens has poor service. There are monthly and yearly fees, and there are lots of extras included...

Jul 2019
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Manager

Functionality and Upgrades

We use syngo Imaging for reporting our PACS. The system is working for us in this capacity.

Jul 2019
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Director

Functionality and Upgrades

syngo Imaging is used only in cardiology. The cardiologists love the functionality and the quality...

Jul 2019
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CMIO

Functionality and Upgrades

Unfortunately, we are tied to syngo Imaging for a long time to come. There is a lot of unhappiness...

Nov 2018
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CMIO

Interfacing and Integration

We know that Siemens' tool is not going to integrate very nicely with our new EMR. We will be able...

Nov 2018
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CMIO

Sales and Contracting

Siemens is not necessarily keeping syngo Imaging current with industry standards. They advertise...

Nov 2018
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Director

Functionality and Upgrades

We could not be happier with syngo Imaging. It continues to operate without any issues. Our...

Nov 2018
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Manager

Functionality and Upgrades

The cardiologists are very comfortable and happy with the capability of syngo Imaging.

Oct 2018
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Manager

Technology

Our cardiologists have complained about the speed of acquisition and the time to view images with...

Oct 2018
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Manager

Sales and Contracting

We are a big conglomerate, and some of the hospitals that we purchased had contracts with Siemens....

May 2018
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Manager

Sales and Contracting

Siemens told us that with the enterprise contract, we would have everything that Siemens has to...

May 2018
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Manager

ROI / Cost (care and feeding)

We have a historical imaging server, but now everything goes into the Siemens system. We are also...

May 2018
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Manager

Sales and Contracting

As we keep adding sites, I am a little concerned that Siemens is not going to be able to keep up...

May 2018
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Manager

Service and Support

We have pretty good support from Siemens. We actually have the technical people on speed dial. That...

May 2018
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Manager

Functionality and Upgrades

The doctors use the Siemens web product, and they seem to like it. There are no complaints. The...

May 2018
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Director

Functionality and Upgrades

My doctors seem pleased with the product, and they are the ones that matter the most because they...

May 2018
 Helpful

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Director

Functionality and Upgrades

We occasionally have issues with the system going down. I am not sure whether that is a system issue...

May 2018
 Helpful

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Director

Service and Support

Whenever I have an issue, we have a whole team dedicated to the product. I can just call and have...

May 2018
 Helpful

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Manager

Service and Support

syngo Imaging is very user friendly, and I like the support people I work with. They are quick to...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

We had an upgrade a few years ago. It made a huge difference in the system functionality, and it...

Mar 2018
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Manager

Relationship

From an in-house maintenance perspective, the system tends to be very rigid, and it doesn't allow...

Mar 2018
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Manager

Service and Support

Siemens' support is very good; it is consistent. I just recently opened a ticket because our server...

Jan 2018
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Manager

Other Observations & Comments

We use syngo Imaging a lot. The system is loaded onto every computer, and if there are any problems,...

Jan 2018
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Manager

Interfacing and Integration

syngo Imaging doesn't integrate with our HIS. We wish we had that ability.

Jan 2018
 Helpful

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Manager

Future Outlook

Our physicians prefer syngo Imaging. However, Siemens is putting their research into syngo.plaza...

Nov 2017
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