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syngo.via Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Director

Functionality and Upgrades

Most of our radiologists love the product. There are always a couple of people that wish we had...

Jan 2021
(0)
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Director

Functionality and Upgrades

The system is not perfect in terms of ease of use, but it is pretty good. We have people who use it...

Jan 2021
(0)
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Director

Service and Support

The vendor's phone and web support are very good, and we never have trouble finding the support people....

Jan 2021
(0)
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Director

Future Outlook

The only issue we had was in making our providers comfortable with the system. That was not a matter...

Jan 2021
(0)
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VP/Other Executive

Technology

I really don't like syngo.via. It is a clunky, slow system. That being said, it gets the job done....

Jan 2021
(0)
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Manager

Functionality and Upgrades

syngo.via works for us, and it offers our radiologists things that they can use. The system has been...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Some of the layouts of the system are very cumbersome, and having to redo each of the layouts for...

Dec 2020
(0)
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Manager

Interfacing and Integration

Everything with Siemens is integrated. We have a lot of ancillary systems that interface into our...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Siemens' upgrades are more organized than the upgrades from other vendors we work with. I would rate...

Nov 2020
(0)
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Manager

Interfacing and Integration

There isn't a lot of integration in the product. Siemens really has a locked-down infrastructure.

Nov 2020
(0)
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Manager

Relationship

Despite my attempts to build a relationship, I have no relationship with anyone from Siemens. The...

Nov 2020
(0)
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Manager

Service and Support

Whenever we need support from the vendor, we get it. Siemens' service is very proactive.

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

I didn't pay for the system, but I know what the cost was for our organization, and I think the...

Nov 2020
(0)
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Manager

Future Outlook

syngo.via can provide a number of services. The vendor doesn't have a custom workflow; they build...

Nov 2020
(0)
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Manager

Relationship

We don't get a concierge feeling from the vendor because they are so massive. It is hard to get...

Nov 2020
(0)
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Manager

Service and Support

The vendor is proactive with syngo.via to the point that there has been a problem. Part of our deal...

Oct 2020
(0)
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Manager

Service and Support

My end users who use syngo.via find it to be fairly productive. My problem with the vendor has been...

Oct 2020
(0)
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Manager

Service and Support

We have a lot of hardware from Siemens, and with the exception of some really new equipment that...

Oct 2020
(0)
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Manager

Future Outlook

syngo.via is part of our long-term plans. The system is used for the post-processing phase. I have...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor doesn't charge for every single thing. They are really great to work with. They don't...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The system works very well. We barely have problems. There really isn't any integration except for...

Oct 2020
(0)
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Manager

Technology

The vendor is really good about delivering new technology. They have an app store where we can go to...

Oct 2020
(0)
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Manager

Service and Support

Siemens has really good support. The vendor is really good, but they aren't perfect. But we don't...

Oct 2020
(0)
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Manager

Functionality and Upgrades

syngo.via is very good at what it does. It helps us immensely with clinical outcomes. The system is...

Oct 2020
(0)
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Director

Future Outlook

We have tried to centralize our use of syngo.via. There is a lot of interest from other areas and...

Sep 2020
(0)
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Director

Service and Support

We recently did an upgrade that did not go well. Support for upgrades is in Germany, so there was...

Sep 2020
(0)
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Director

Functionality and Upgrades

Siemens does well with the timeline for delivering new technology. They come through on time. I...

Sep 2020
(0)
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Director

Service and Support

Siemens tries to be proactive, but our upgrade experience brought down our satisfaction with their...

Sep 2020
(0)
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Director

Future Outlook

I would not buy the system again. We have some technical problems that are keeping us from being...

Aug 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The vendor has updates, and they are able to implement those without any problems. The vendor has...

Aug 2020
(0)
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Director

Sales and Contracting

The system doesn't work as promoted. We aren't able to do cardiac imaging on the system like the...

Aug 2020
(0)
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Director

Functionality and Upgrades

The system is super hard to understand. There is no ease of use to the system at all. The system is...

Aug 2020
(0)
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Director

Service and Support

With COVID-19, we have had a few changes. We had an increase in cardiac imaging, and we asked the...

Aug 2020
(0)
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Manager

Other Observations & Comments

syngo.via gets an annual update, but I haven't noticed any really remarkable changes in the past...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We don't go to Siemens for much support, and we haven't used their support during COVID-19. However,...

Aug 2020
(0)
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Manager

Other Observations & Comments

We would buy syngo.via again, but it is one of those products that we don't use enough. The...

Aug 2020
(0)
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Manager

Functionality and Upgrades

syngo.via is not always easy to use. Even though the product seems pretty simple to me, if a...

Aug 2020
(0)
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Manager

Service and Support

Siemens is big on making sure that we do the upgrades. Overall, the vendor has always been good...

Aug 2020
(0)
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Manager

Functionality and Upgrades

syngo.via has functionalities that are needed. Siemens did come out with an enhancement for low...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We would buy syngo.via again. It has been very stable. We don’t have any trouble; we don’t even...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

syngo.via does everything that Siemens told us it would do. Medicare requires a lot of different...

Jul 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Siemens did not nickel-and-dime, and that was kind of nice. They actually gave us almost all of the...

Jul 2020
(0)
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 or  to see details.

Manager

Sales and Contracting

We are out of date with the system, so training is going by the wayside. That is no fault of Siemens...

Jul 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The implementation was pretty easy on all of the machines. syngo.via was really easy to implement on...

Jul 2020
(0)
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 or  to see details.

Manager

Service and Support

Support has been good. Siemens is always available when we need them. We just phone in our issues,...

Jul 2020
(0)
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 or  to see details.

Manager

Relationship

Siemens has always been a good company to work with. We have their CT and MR scanners, and one time...

Jul 2020
(0)
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 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The reason we have the system is the cinematic rendering and the dual energy. But if I had to pick...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor has designed the new software in the German way with a different, German way of thinking....

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We can only do post-processing for dual energy on Siemens' system, so there is nonproprietary...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

We are thinking about dropping syngo.via just because it is very difficult to work with Siemens....

Jun 2020
(0)
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 or  to see details.

Physician

Sales and Contracting

syngo.via is tied to a huge contract with all the equipment. When a vendor thinks they are so into...

Jun 2020
(0)
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 or  to see details.

Physician

Implementation and Training

I have been disappointed with the training we have received for syngo.via. The vendor only has four...

Jun 2020
(0)
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 or  to see details.

Physician

Service and Support

There is really no support with Siemens. I feel like I can get into contact with someone, but for...

Jun 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

For the dual-energy applications for pulmonary angiography for suppression of metal artifacts,...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We are happy with syngo.via. It is pretty user friendly. We haven’t had any training other than our...

May 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When we use syngo.via, the studies come out beautifully. They are very helpful for the radiologists'...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I am in the middle in terms of recommending syngo.via to a peer because it is just not a product...

May 2020
(0)
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 or  to see details.

Manager

Relationship

While I do know that Siemens has executive connections in the hospital, we don’t have any in our...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of Siemens’ applications are interesting in terms of driving innovations. For example, Siemens...

Mar 2020
(0)
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Manager

Relationship

The vendor provides an enterprise solution, so they offer a full suite and avoid charging for every...

Mar 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I doubt we would buy the product again. We have tried to do some things with the software that we...

Mar 2020
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

The vendor hasn't kept all of their promises. We have had difficulty in trying to build things, and...

Jan 2020
(1)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor engages with us during our issues. We rate the vendor high for their ongoing support.

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Our implementation was horrible. The product was overpromised, and it underperformed initially. We...

Jan 2020
(1)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

It would be helpful if the vendor were available to us following go-lives. Rather than Siemens just...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

Because of the way the system was promoted to us, it fell below our expectations. I know that we are...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our end users find the system easy to use.

Jan 2020
(0)
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