syngo.via Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 10:25:32 PM and Model.EvProductId = 55943

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Future Outlook

I would not buy the system again. We have some technical problems that are keeping us from being...

Aug 2020
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Director

Functionality and Upgrades

The vendor has updates, and they are able to implement those without any problems. The vendor has...

Aug 2020
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Director

Sales and Contracting

The system doesn't work as promoted. We aren't able to do cardiac imaging on the system like the...

Aug 2020
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Director

Functionality and Upgrades

The system is super hard to understand. There is no ease of use to the system at all. The system is...

Aug 2020
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Director

Service and Support

With COVID-19, we have had a few changes. We had an increase in cardiac imaging, and we asked the...

Aug 2020
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Manager

Other Observations & Comments

syngo.via gets an annual update, but I haven't noticed any really remarkable changes in the past...

Aug 2020
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Manager

Functionality and Upgrades

We don't go to Siemens for much support, and we haven't used their support during COVID-19. However,...

Aug 2020
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Manager

Other Observations & Comments

We would buy syngo.via again, but it is one of those products that we don't use enough. The...

Aug 2020
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Manager

Functionality and Upgrades

syngo.via is not always easy to use. Even though the product seems pretty simple to me, if a...

Aug 2020
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Manager

Service and Support

Siemens is big on making sure that we do the upgrades. Overall, the vendor has always been good...

Aug 2020
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Manager

Functionality and Upgrades

syngo.via has functionalities that are needed. Siemens did come out with an enhancement for low...

Aug 2020
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Manager

Functionality and Upgrades

We would buy syngo.via again. It has been very stable. We don’t have any trouble; we don’t even...

Jul 2020
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Manager

Functionality and Upgrades

syngo.via does everything that Siemens told us it would do. Medicare requires a lot of different...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Siemens did not nickel-and-dime, and that was kind of nice. They actually gave us almost all of the...

Jul 2020
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Manager

Sales and Contracting

We are out of date with the system, so training is going by the wayside. That is no fault of Siemens...

Jul 2020
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Manager

Implementation and Training

The implementation was pretty easy on all of the machines. syngo.via was really easy to implement on...

Jul 2020
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Manager

Service and Support

Support has been good. Siemens is always available when we need them. We just phone in our issues,...

Jul 2020
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Manager

Relationship

Siemens has always been a good company to work with. We have their CT and MR scanners, and one time...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

The reason we have the system is the cinematic rendering and the dual energy. But if I had to pick...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor has designed the new software in the German way with a different, German way of thinking....

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

We can only do post-processing for dual energy on Siemens' system, so there is nonproprietary...

Jul 2020
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Physician

ROI / Cost (care and feeding)

We are thinking about dropping syngo.via just because it is very difficult to work with Siemens....

Jun 2020
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Physician

Sales and Contracting

syngo.via is tied to a huge contract with all the equipment. When a vendor thinks they are so into...

Jun 2020
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Physician

Implementation and Training

I have been disappointed with the training we have received for syngo.via. The vendor only has four...

Jun 2020
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Physician

Service and Support

There is really no support with Siemens. I feel like I can get into contact with someone, but for...

Jun 2020
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Physician

Functionality and Upgrades

For the dual-energy applications for pulmonary angiography for suppression of metal artifacts,...

Jun 2020
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Manager

Functionality and Upgrades

We are happy with syngo.via. It is pretty user friendly. We haven’t had any training other than our...

May 2020
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Manager

Functionality and Upgrades

When we use syngo.via, the studies come out beautifully. They are very helpful for the radiologists'...

May 2020
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Director

ROI / Cost (care and feeding)

I am in the middle in terms of recommending syngo.via to a peer because it is just not a product...

May 2020
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Manager

Relationship

While I do know that Siemens has executive connections in the hospital, we don’t have any in our...

Mar 2020
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Manager

Functionality and Upgrades

Some of Siemens’ applications are interesting in terms of driving innovations. For example, Siemens...

Mar 2020
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Manager

Relationship

The vendor provides an enterprise solution, so they offer a full suite and avoid charging for every...

Mar 2020
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Manager

Functionality and Upgrades

I doubt we would buy the product again. We have tried to do some things with the software that we...

Mar 2020
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VP/Other Executive

Relationship

The vendor hasn't kept all of their promises. We have had difficulty in trying to build things, and...

Jan 2020
(1)
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VP/Other Executive

Service and Support

The vendor engages with us during our issues. We rate the vendor high for their ongoing support.

Jan 2020
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VP/Other Executive

Implementation and Training

Our implementation was horrible. The product was overpromised, and it underperformed initially. We...

Jan 2020
(1)
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VP/Other Executive

Implementation and Training

It would be helpful if the vendor were available to us following go-lives. Rather than Siemens just...

Jan 2020
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VP/Other Executive

Sales and Contracting

Because of the way the system was promoted to us, it fell below our expectations. I know that we are...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Our end users find the system easy to use.

Jan 2020
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Director

Functionality and Upgrades

Siemens offers some new ways that we can actually try products. They have apps, and we can go to...

Jan 2020
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Director

Implementation and Training

The implementation has been very smooth, and the training has gone very well. Siemens has an...

Jan 2020
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Manager

Functionality and Upgrades

The product is down right now, and we are way behind, but we usually don't have any trouble doing...

Dec 2019
(1)
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Manager

Functionality and Upgrades

We have a problem with the product where it shuts off. It beeps really loudly, and we have to turn...

Dec 2019
(1)
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Manager

Service and Support

I never hear from any sales representatives or application support people from Siemens. We can call...

Oct 2019
(1)
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Manager

ROI / Cost (care and feeding)

We aren’t getting our money’s worth. I was actually thinking about dropping Siemens altogether. The...

Oct 2019
(1)
 Helpful

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Manager

Functionality and Upgrades

The system doesn’t really give us our best images, and getting those images is not easy.

Oct 2019
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Manager

Service and Support

If Siemens would show that they cared about their customers, my satisfaction would improve. As of...

Oct 2019
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Manager

Service and Support

Siemens doesn’t nickel-and-dime. We have a service contract with them. Our service contract keeps us...

Oct 2019
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Manager

Functionality and Upgrades

Siemens is able to do a remote session for software updates. I would rate the vendor highly. Their...

Oct 2019
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Manager

Functionality and Upgrades

When we get an upgrade, we can usually see improvements through the current license, and I haven’t...

Oct 2019
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Manager

Implementation and Training

The vendor’s training could be better. We really just need more training. Reaching out to someone to...

Oct 2019
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Manager

Functionality and Upgrades

The vendor’s service is really good. The product is outstanding and user friendly.

Oct 2019
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Director

Implementation and Training

Siemens needs to improve their training. Their training doesn’t include all of our workflows. We...

Oct 2019
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Director

Other Observations & Comments

We are having some quality discussions about profusion studies. We want the vendor to have some sort...

Oct 2019
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Physician

Functionality and Upgrades

For syngo.via, the most recent upgrade was that Siemens lost their FDA approval for their tab...

Oct 2019
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Physician

Implementation and Training

The local representatives are excellent, but the ones who help us with the training courses can be...

Oct 2019
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Physician

Implementation and Training

The interface is idiosyncratic. It uses different keystrokes and button presses depending on where...

Oct 2019
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Physician

Functionality and Upgrades

syngo.via has some flaws in terms of basic actions. For example, when we do image capturing, we have...

Oct 2019
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Physician

Technology

Siemens delivers new technology, but not in response to our needs; it just comes out. For instance,...

Oct 2019
 Helpful

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Physician

ROI / Cost (care and feeding)

Siemens' technology does artifact suppression well. That is a tangible outcome. But the number of...

Oct 2019
 Helpful

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Physician

Service and Support

It is very difficult to even try to get on the support waiting list to get a call back. Siemens goes...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The system has a particular functionality that deals with low dosing. Since we are a children’s...

Oct 2019
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Manager

Relationship

When we got the system, I was against it. However, I have found out over time that it does serve a...

Oct 2019
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Manager

Functionality and Upgrades

I just don't find syngo.via to be very user friendly. syngo.via doesn't provide a whole lot in terms...

Oct 2019
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Manager

Functionality and Upgrades

I don't like how often the upgrades get pushed out, and I don't always enjoy the upgrades. Siemens...

Oct 2019
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Manager

Functionality and Upgrades

I don't feel like any upgrades that Siemens does are ever resolved. That is Siemens' biggest...

Oct 2019
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Analyst/Coordinator

Implementation and Training

The training for syngo.via was very good. Siemens is very reliable, and I appreciate that. I think...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

syngo.via is very easy to use. The Siemens platform is very consistent across all of Siemens'...

Oct 2019
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Director

Functionality and Upgrades

We mainly use the system for PET, molecular imaging, and nuclear medicine. The vendor is great to...

Jul 2019
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Manager

Functionality and Upgrades

Siemens has automated upgrades that are vendor prompted. We went through quite a bit of work to do...

Jul 2019
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Manager

Other Observations & Comments

We use syngo.via in a limited fashion, such as for 3D reconstruction and post-processing. The only...

Jul 2019
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Director

Technology

syngo.via offers readings from multiple modalities, and it has extremely good and efficient...

Jul 2019
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Manager

ROI / Cost (care and feeding)

We have never been nickel-and-dimed by Siemens. We would probably purchase the system again.

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

syngo.via has the same user interface as the modalities that we use in our organization. My users...

Jun 2019
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Manager

Other Observations & Comments

Siemens has been really good about proactively upgrading and patching their application. But the...

Jun 2019
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Manager

Functionality and Upgrades

The automation that syngo.via delivers is a benefit. The system gives me the ability to take...

May 2019
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Manager

Implementation and Training

I would like to see an effort to make the syngo.via system easier to use. It should have more...

May 2019
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Manager

Functionality and Upgrades

syngo.via’s bone module is really good. The neurovascular module is really good as well. It is great...

May 2019
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Manager

Functionality and Upgrades

Siemens made syngo.via sound easier to use than it is. Once people learn it, it is okay, but...

May 2019
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Manager

Functionality and Upgrades

Deleting and retrieving studies is so hard. When I want to delete a study, the system won’t let me....

May 2019
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Manager

Functionality and Upgrades

Our organization is huge on research. We do many heart studies, which include CT scans, MRIs,...

May 2019
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Manager

Functionality and Upgrades

We have more problems with Siemens than with our other vendors. They don’t perform as well as anticipated....

Apr 2019
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Manager

ROI / Cost (care and feeding)

The cardiologists like syngo.via for their post-processing. That is the main feature that is being used....

Apr 2019
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