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syngo.via Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Most of our radiologists love the product. There are always a couple of people that wish we had...
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Director
Functionality and Upgrades
The system is not perfect in terms of ease of use, but it is pretty good. We have people who use it...
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Director
Service and Support
The vendor's phone and web support are very good, and we never have trouble finding the support people....
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Director
Future Outlook
The only issue we had was in making our providers comfortable with the system. That was not a matter...
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VP/Other Executive
Technology
I really don't like syngo.via. It is a clunky, slow system. That being said, it gets the job done....
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Manager
Functionality and Upgrades
syngo.via works for us, and it offers our radiologists things that they can use. The system has been...
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Manager
Functionality and Upgrades
Some of the layouts of the system are very cumbersome, and having to redo each of the layouts for...
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Manager
Interfacing and Integration
Everything with Siemens is integrated. We have a lot of ancillary systems that interface into our...
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Manager
Functionality and Upgrades
Siemens' upgrades are more organized than the upgrades from other vendors we work with. I would rate...
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Manager
Interfacing and Integration
There isn't a lot of integration in the product. Siemens really has a locked-down infrastructure.
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Manager
Relationship
Despite my attempts to build a relationship, I have no relationship with anyone from Siemens. The...
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Manager
Service and Support
Whenever we need support from the vendor, we get it. Siemens' service is very proactive.
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Manager
ROI / Cost (care and feeding)
I didn't pay for the system, but I know what the cost was for our organization, and I think the...
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Manager
Future Outlook
syngo.via can provide a number of services. The vendor doesn't have a custom workflow; they build...
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Manager
Relationship
We don't get a concierge feeling from the vendor because they are so massive. It is hard to get...
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Manager
Service and Support
The vendor is proactive with syngo.via to the point that there has been a problem. Part of our deal...
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Manager
Service and Support
My end users who use syngo.via find it to be fairly productive. My problem with the vendor has been...
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Manager
Service and Support
We have a lot of hardware from Siemens, and with the exception of some really new equipment that...
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Manager
Future Outlook
syngo.via is part of our long-term plans. The system is used for the post-processing phase. I have...
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Manager
ROI / Cost (care and feeding)
The vendor doesn't charge for every single thing. They are really great to work with. They don't...
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Manager
Functionality and Upgrades
The system works very well. We barely have problems. There really isn't any integration except for...
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Manager
Technology
The vendor is really good about delivering new technology. They have an app store where we can go to...
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Manager
Service and Support
Siemens has really good support. The vendor is really good, but they aren't perfect. But we don't...
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Manager
Functionality and Upgrades
syngo.via is very good at what it does. It helps us immensely with clinical outcomes. The system is...
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Director
Future Outlook
We have tried to centralize our use of syngo.via. There is a lot of interest from other areas and...
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Director
Service and Support
We recently did an upgrade that did not go well. Support for upgrades is in Germany, so there was...
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Director
Functionality and Upgrades
Siemens does well with the timeline for delivering new technology. They come through on time. I...
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Director
Service and Support
Siemens tries to be proactive, but our upgrade experience brought down our satisfaction with their...
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Director
Future Outlook
I would not buy the system again. We have some technical problems that are keeping us from being...
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Director
Functionality and Upgrades
The vendor has updates, and they are able to implement those without any problems. The vendor has...
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Director
Sales and Contracting
The system doesn't work as promoted. We aren't able to do cardiac imaging on the system like the...
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Director
Functionality and Upgrades
The system is super hard to understand. There is no ease of use to the system at all. The system is...
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Director
Service and Support
With COVID-19, we have had a few changes. We had an increase in cardiac imaging, and we asked the...
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Manager
Other Observations & Comments
syngo.via gets an annual update, but I haven't noticed any really remarkable changes in the past...
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Manager
Functionality and Upgrades
We don't go to Siemens for much support, and we haven't used their support during COVID-19. However,...
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Manager
Other Observations & Comments
We would buy syngo.via again, but it is one of those products that we don't use enough. The...
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Manager
Functionality and Upgrades
syngo.via is not always easy to use. Even though the product seems pretty simple to me, if a...
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Manager
Service and Support
Siemens is big on making sure that we do the upgrades. Overall, the vendor has always been good...
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Manager
Functionality and Upgrades
syngo.via has functionalities that are needed. Siemens did come out with an enhancement for low...
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Manager
Functionality and Upgrades
We would buy syngo.via again. It has been very stable. We don’t have any trouble; we don’t even...
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Manager
Functionality and Upgrades
syngo.via does everything that Siemens told us it would do. Medicare requires a lot of different...
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Manager
ROI / Cost (care and feeding)
Siemens did not nickel-and-dime, and that was kind of nice. They actually gave us almost all of the...
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Manager
Sales and Contracting
We are out of date with the system, so training is going by the wayside. That is no fault of Siemens...
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Manager
Implementation and Training
The implementation was pretty easy on all of the machines. syngo.via was really easy to implement on...
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Manager
Service and Support
Support has been good. Siemens is always available when we need them. We just phone in our issues,...
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Manager
Relationship
Siemens has always been a good company to work with. We have their CT and MR scanners, and one time...
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Analyst/Coordinator
Other Observations & Comments
The reason we have the system is the cinematic rendering and the dual energy. But if I had to pick...
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Analyst/Coordinator
Other Observations & Comments
The vendor has designed the new software in the German way with a different, German way of thinking....
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Analyst/Coordinator
Other Observations & Comments
We can only do post-processing for dual energy on Siemens' system, so there is nonproprietary...
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Physician
ROI / Cost (care and feeding)
We are thinking about dropping syngo.via just because it is very difficult to work with Siemens....
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Physician
Sales and Contracting
syngo.via is tied to a huge contract with all the equipment. When a vendor thinks they are so into...
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Physician
Implementation and Training
I have been disappointed with the training we have received for syngo.via. The vendor only has four...
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Physician
Service and Support
There is really no support with Siemens. I feel like I can get into contact with someone, but for...
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Physician
Functionality and Upgrades
For the dual-energy applications for pulmonary angiography for suppression of metal artifacts,...
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Manager
Functionality and Upgrades
We are happy with syngo.via. It is pretty user friendly. We haven’t had any training other than our...
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Manager
Functionality and Upgrades
When we use syngo.via, the studies come out beautifully. They are very helpful for the radiologists'...
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Director
ROI / Cost (care and feeding)
I am in the middle in terms of recommending syngo.via to a peer because it is just not a product...
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Manager
Relationship
While I do know that Siemens has executive connections in the hospital, we don’t have any in our...
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Manager
Functionality and Upgrades
Some of Siemens’ applications are interesting in terms of driving innovations. For example, Siemens...
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Manager
Relationship
The vendor provides an enterprise solution, so they offer a full suite and avoid charging for every...
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Manager
Functionality and Upgrades
I doubt we would buy the product again. We have tried to do some things with the software that we...
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VP/Other Executive
Relationship
The vendor hasn't kept all of their promises. We have had difficulty in trying to build things, and...
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VP/Other Executive
Service and Support
The vendor engages with us during our issues. We rate the vendor high for their ongoing support.
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VP/Other Executive
Implementation and Training
Our implementation was horrible. The product was overpromised, and it underperformed initially. We...
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VP/Other Executive
Implementation and Training
It would be helpful if the vendor were available to us following go-lives. Rather than Siemens just...
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VP/Other Executive
Sales and Contracting
Because of the way the system was promoted to us, it fell below our expectations. I know that we are...
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VP/Other Executive
Functionality and Upgrades
Our end users find the system easy to use.
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