CADD-Solis (PCA)
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Jackson Tate
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The CADD-Solis pumps are all-in-one products. They do break and fail, but the wireless communication...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

Other than the initial training from Smiths Medical, we have never had any requests for additional training....

Sep 2022
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Analyst/Coordinator

Service and Support

Smiths Medical has been difficult to engage with. It has been difficult to navigate the shortage of...

Sep 2022
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Analyst/Coordinator

Service and Support

Smiths Medical’s clinical engineering team does a lot of the support, and they struggle. The vendor...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There aren't many products on the market that can do all the things the CADD-Solis can do.

Sep 2022
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Director

Service and Support

I have been very dissatisfied with Smiths Medical's implementation and training. We had a pretty...

Aug 2022
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Director

Functionality and Upgrades

The PCA library in the CADD-Solis is worse than the libraries in the other products I have used. I...

Aug 2022
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Director

Functionality and Upgrades

We haven't been able to maintain the system for the CADD-Solis because we have limited access to the...

Aug 2022
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Manager

Relationship

Anytime I get the opportunity, I am happy to throw Smiths Medical under the bus. I know that the...

Aug 2022
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Manager

Technology

One of the macro-level challenges is that we don't having a version of the solution that is capable...

Aug 2022
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Manager

Service and Support

Smiths Medical's support team is ineffective at resolving problems. The information we get back just...

Aug 2022
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Manager

Implementation and Training

I am not aware of the vendor telling us about educational opportunities we could take advantage of...

Aug 2022
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Manager

Service and Support

I have not really felt supported by Smiths Medical, and I do not know whether I necessarily feel...

Aug 2022
||
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Manager

Future Outlook

Tangible outcomes are really not existent for us because we do not have wireless pumps. We would...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

The CADD-Solis pumps are the safest way for us to administer epidurals, and we can get the epidurals...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Smiths Medical nickel-and-dimes us for everything. We went through a software upgrade process to the...

Aug 2022
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Manager

Service and Support

To improve our experience with the CADD-Solis, the vendor needs to provide some level of ongoing...

Aug 2022
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Manager

Functionality and Upgrades

There have been several times that I have not recommended the CADD-Solis because the CADD-Solis is...

Aug 2022
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Manager

Future Outlook

We have a very small number of CADD-Solis pumps, and I have not heard any complaints. The product...

Aug 2022
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Manager

Relationship

I do not feel the communication is strong with Smiths Medical. We had the vendor’s pump for years,...

Aug 2022
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Manager

Implementation and Training

I don’t hold grudges generally, but I do against Smiths Medical. I will never buy their product...

Aug 2022
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Manager

Other Observations & Comments

We may make our EMR interoperable with the CADD-Solis at a future date. Doing that would depend on...

Jul 2022
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Manager

Other Observations & Comments

I would buy the CADD-Solis again if we couldn’t combine our large volume with our PCAs and...

Jul 2022
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Manager

Implementation and Training

When we went live, Smiths Medical had people come out and do hands-on training with the nursing...

Jul 2022
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Manager

Relationship

The executives were involved in the initial phone calls, but that was it.

Jul 2022
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Manager

Interfacing and Integration

It would be nice if the pump could interface with a pulse oximeter and the epidural so that if the...

Jul 2022
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Manager

Functionality and Upgrades

The CADD-Solis is nice because it allows us to do PCAs and epidurals together. The pump is...

Jul 2022
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Manager

Implementation and Training

The product is nice enough to use, but the implementation part with the representatives left a lot...

Jul 2022
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Manager

Implementation and Training

I would like it if Smiths Medical would have a virtual pump for training. That way as we entered the...

Jul 2022
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Director

Relationship

Smiths Medical's support has been very good, and the products are functioning pretty well. The...

Jun 2022
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Director

Technology

Smiths Medical's library is not big enough for everything. The library doesn't have enough entries...

Jun 2022
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Director

Functionality and Upgrades

The vendor could improve their project implementation documentation. The documentation is very...

Jun 2022
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Director

Relationship

I am waiting on a quote for new software, and that is taking a while. I am waiting on the agreement...

Jun 2022
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Director

Service and Support

Smiths Medical's supplies are not available. We were going to ditch the whole CADD-Solis line, but...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We were recently trying to update our pumps. The updates cost a lot of money, and then we found out...

Jun 2022
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Director

Relationship

Smiths Medical has no representative person. Nobody has contacted us, and nobody talks to us about...

Jun 2022
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Director

Interfacing and Integration

The solution has no interoperability. There is no way for the system to work with another system.

Jun 2022
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Director

Future Outlook

The CADD-Solis is very reliable, and our staff likes it. The product is compact and easy to use....

Jun 2022
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Manager

Service and Support

Smiths Medical needs a more cohesive model. There needs to be someone there who has answers or at...

Jun 2022
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Manager

Future Outlook

Smiths Medical is not part of our long-term plans. We may be migrating to another vendor. We are...

Jun 2022
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Director

Technology

The CADD-Solis pump’s power cords don’t last. We do some mechanical engineering frequently. The pump...

Jun 2022
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Director

Interfacing and Integration

The product does not communicate with our EMR, and I know that technology is out there to make that...

Jun 2022
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Director

Implementation and Training

I would like to see an online training module from Smiths Medical because that is how we do most of...

Jun 2022
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Nurse

Implementation and Training

The vendor's team was here on-site during the implementation. Prior to going live, we had weekly...

Jun 2022
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Director

Relationship

I have never really had to escalate an issue. But if I couldn't speak with an empowered person from...

Jun 2022
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Director

Relationship

The product is good and fairly easy to use. I don't hear anything from the vendor about upgrades or...

Jun 2022
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Manager

Functionality and Upgrades

We haven't had any implementations or upgrades for the pump in a long time, but the vendor is a good...

May 2022
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Manager

Service and Support

The vendor's proactive service is nonexistent. We don't hear from the vendor unless we have a...

May 2022
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Manager

Relationship

Recently, a vendor representative visited us. That was a plus.

May 2022
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Manager

Interfacing and Integration

We have had a couple of issues with the CADD-Solis. We have tried to automatically document and do a...

May 2022
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Manager

Functionality and Upgrades

The CADD-Solis pump's interfaces are definitely easier to use than another pump that we have. The...

May 2022
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Manager

Service and Support

We definitely work with higher-up executives at Smiths Medical, but they haven't solved a lot of problems....

May 2022
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Manager

Functionality and Upgrades

I would like to see newer wireless technologies in the CADD-Solis pump and the ability to...

May 2022
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VP/Other Executive

Service and Support

We had to do a lot of work to keep Smiths Medical communicating until our upgrades were done. I am...

May 2022
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VP/Other Executive

Implementation and Training

There is not a lot of training that goes into the CADD-Solis pumps, but Smiths Medical has minimal...

May 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

Smiths Medical needs to be more willing to integrate with other vendors' software so that the data...

May 2022
||
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Director

Functionality and Upgrades

The product does what the vendor says the product will do, but there aren't a lot of upgrades.

May 2022
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Director

ROI / Cost (care and feeding)

The vendor could reduce their prices for parts by 20%.

May 2022
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Director

Functionality and Upgrades

An issue we have had with the CADD-Solis happens when there is air in the line. The troubleshooting...

May 2022
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Director

Functionality and Upgrades

I like the product's simplicity. The product is small, and not a lot of programming is required.

May 2022
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VP/Other Executive

Relationship

Smiths Medical hasn't done anything lately to disappoint me. But years ago, Smiths Medical promised...

May 2022
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VP/Other Executive

Service and Support

Smiths Medical has been very supportive. The support people have been helpful lately. But I don't...

May 2022
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VP/Other Executive

Functionality and Upgrades

Nobody keeps all their promises, and I don't expect everybody to keep all their promises. A lot of...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The pumps have been working just fine. We don't have them integrated with our medical record, so...

Apr 2022
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Analyst/Coordinator

Implementation and Training

The vendor has been forthcoming with their educational materials. The vendor has offered for people...

Apr 2022
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Manager

Functionality and Upgrades

With the CADD-Solis, the bolus functionality and other things are all pretty stable, but on the...

Apr 2022
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Manager

Functionality and Upgrades

The ease of use for end users depends on their library, but the product's ease of use is good. We...

Apr 2022
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Manager

Future Outlook

Our future satisfaction probably won't improve until we upgrade to have interoperability.

Apr 2022
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Manager

ROI / Cost (care and feeding)

I wouldn’t buy the product again because the fail rate of the CADD-Solis pump is astronomical. The...

Apr 2022
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Manager

ROI / Cost (care and feeding)

The product is in our long-term plans because the people at my organization who control the budget...

Apr 2022
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Manager

Relationship

Historically, we have had zero vendor executive involvement with the CADD-Solis.

Apr 2022
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Analyst/Coordinator

Implementation and Training

For the initial implementation, the vendor had a lot of sit-down classes with us and was very...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The biggest thing that is missing in the product has always been the capacity to do weight-based...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We were recently able to adapt the product to our needs very easily. That allowed a patient to be...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor has never approached me to tell me about a new version or anything new for the product. I...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I have mixed feelings about the product. There is a lot more potential with the product than what...

Apr 2022
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Analyst/Coordinator

Technology

The most challenging thing with the CADD-Solis pumps right now is probably that the cassettes are on...

Apr 2022
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Manager

Functionality and Upgrades

We use the system in a way that Smiths Medical didn't plan, but the system is very useful for our...

Mar 2022
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Manager

Relationship

We are on an older version of the system, so trying to work with the vendor so that we can get the...

Mar 2022
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Manager

Interfacing and Integration

Things are charted by the nurses. The information doesn't go straight from the pump into the EMR at...

Mar 2022
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Manager

ROI / Cost (care and feeding)

We can't fix the product in-house, and that is a hang-up. The vendor doesn’t allow us to fix the...

Mar 2022
||
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Manager

Functionality and Upgrades

The vendor’s planned maintenance process isn't the greatest process out there. When we did an...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The CADD-Solis is a little more complete than another vendor’s product. The CADD-Solis uses fewer...

Mar 2022
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Manager

Service and Support

It is really hard to get through to the tech support team when I need their help.

Mar 2022
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Manager

Service and Support

A particular Smiths Medical representative seemed like they had more power to push things through...

Mar 2022
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Manager

Relationship

I have met the vendor’s executives, and they seem to be willing to help. Everything moves pretty...

Mar 2022
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Director

Relationship

Things are going very well with Smiths Medical. The vendor is helpful and very responsive. The pumps...

Mar 2022
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Director

Technology

One of the challenges I saw when I recently programmed the CADD-Solis pumps was that it wasn't smart...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Smiths Medical has had issues with supplying the tubing for the pumps. We have had to make backup...

Feb 2022
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Manager

Functionality and Upgrades

There are a couple of issues that I wish Smiths Medical would fix. The software that we use to...

Feb 2022
||
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Manager

Functionality and Upgrades

Smiths Medical has introduced some new functionality. They do have wireless pumps. We don't have the...

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

Unfortunately, Smiths Medical doesn't have any reports we can run on the pumps. There aren’t really...

Feb 2022
||
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Director

Future Outlook

The CADD-Solis is just okay. Smiths Medical doesn't keep all of their promises. The vendor isn’t...

Feb 2022
||
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Director

Implementation and Training

For pharmacy, the ongoing training is around the pharmacy guard and the use of the libraries. For...

Feb 2022
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Manager

Other Observations & Comments

I like the CADD-Solis pumps overall, but their software interface could be a little easier to use....

Dec 2021
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Manager

Functionality and Upgrades

I have had issues with getting software updates from Smiths Medical for the CADD-Solis pumps. It is...

Dec 2021
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Director

Interfacing and Integration

I don't think the CADD-Solis has actual integration options. I am not aware of whether Smiths...

Oct 2021
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Director

Relationship

I can reach out and get to the vendor’s support pretty easily. I have never needed to talk to an...

Oct 2021
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Director

ROI / Cost (care and feeding)

We have to sign a new contract to get new software. So Smiths Medical doesn’t really deliver new...

Oct 2021
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Director

Technology

I know Smiths Medical has now added Wi-Fi abilities, which the product didn't have before. So they...

Oct 2021
||
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