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CADD-Solis (PCA) Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Functionality and Upgrades
I have been using the Smiths Medical pumps for almost my entire career. That is a long time. I know...
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Analyst/Coordinator
Technology
I am a fan of Smiths Medical's products. They are the best pumps on the market. They are sturdy and...
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Analyst/Coordinator
Functionality and Upgrades
I would like the CADD-Solis pumps to have a weight-based option. Because the pumps don’t have that...
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Nurse
Functionality and Upgrades
One thing that could be improved is the ease of reading the displays. There is such a wide variety...
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Nurse
Functionality and Upgrades
The CADD-Solis pumps' reliability has been the main standout. Our contact with the vendor's...
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VP/Other Executive
Functionality and Upgrades
The software works easily. The product gives us the reports we need to use, and it is a secure...
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Manager
Functionality and Upgrades
From a biomed standpoint, I would buy the CADD-Solis pumps again. I am not sure about the clinical...
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Manager
Service and Support
Things have been pretty uneventful throughout the COVID-19 crisis. There hasn't been a shortage of...
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Manager
Functionality and Upgrades
I have no reason to think that we are going to move away from the CADD-Solis. Everyone likes this...
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Manager
Functionality and Upgrades
We haven’t actually dealt with the CADD-Solis since we implemented it, but the good thing about the...
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Manager
Interfacing and Integration
There is no integration at all with the CADD-Solis, at least in the current iteration since it is...
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Manager
Functionality and Upgrades
I have had frustration with the CADD-Solis’ data set software. We are still on the old pumps. There...
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Analyst/Coordinator
Functionality and Upgrades
The product is good. In some areas of our facility, we are on old versions of these pumps. That is...
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Analyst/Coordinator
Service and Support
The vendor's team members have been really good. We have done a couple of big team meetings and had...
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Analyst/Coordinator
ROI / Cost (care and feeding)
In general, the vendor has been responsive to our education requests. I don't think that we are...
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Analyst/Coordinator
Other Observations & Comments
I don't know whether the vendor has any integration on this product yet. If they do, it would still...
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Analyst/Coordinator
Functionality and Upgrades
The system is very easy for our end users. I have repeatedly received feedback that the system is...
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Manager
ROI / Cost (care and feeding)
Smiths Medical charges us for education and a lot of other things.
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Manager
Interfacing and Integration
The CADD-Solis pumps work as they are supposed to work, but they won't support our integration goals...
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Director
Functionality and Upgrades
We use the pumps for epidural infusions. They are nice and simple and pretty easy to use. We don't...
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Director
Interfacing and Integration
We definitely want the pumps to be interoperable. But we will integrate our lab's volume pumps...
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Director
Service and Support
Smiths Medical doesn't always keep their promises. Sometimes the communication is not great. We...
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Director
Sales and Contracting
The majority of the time, Smiths Medical keeps their promises. We have a great sales representative....
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Manager
Functionality and Upgrades
We don't have a lot of needs with CADD-Solis. The system isn't very active. We usually add a library...
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Manager
Service and Support
I haven't had any support issues. I called Smiths Medical about one thing, and they responded pretty...
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Manager
Functionality and Upgrades
The CADD-Solis pumps are pretty intuitive and easy to use. The screens and prompts are...
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Nurse
Functionality and Upgrades
The solution is fine for what it is right now. When we are in the market, Smiths Medical might be a...
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Nurse
Functionality and Upgrades
My nurses say that the product isn't very user friendly. It would be nice if the pump could convert...
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Nurse
Relationship
Our executive involvement with Smiths Medical is relatively nonexistent. Our original representative...
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Analyst/Coordinator
Functionality and Upgrades
I have never heard complaints from the nursing staff about the pumps. When I am at the bedside, the...
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Analyst/Coordinator
Lessons Learned
We have to update the library very often. Smiths Medical should make the process of updating the...
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Manager
Functionality and Upgrades
We are really happy with the CADD-Solis pumps. At some point, we will look into getting the wireless...
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Manager
Technology
We have a significant problem with the CADD-Solis pumps, and we just deal with the problem. The...
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Manager
Other Observations & Comments
I never hear from Smiths Medical. I haven't really used their support. I haven't had training on...
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Manager
Interfacing and Integration
The product doesn't integrate, so I guess the product doesn't support our future goals. The platform...
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Manager
ROI / Cost (care and feeding)
With the CADD-Solis pump, I handle a lot of the intake whenever those come down to our department....
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Manager
Implementation and Training
For the CADD-Solis pump, there wasn’t really any implementation. It was basically just checking them...
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Manager
Technology
We are not doing any form of interoperability with the CADD-Solis pumps at this time. Honestly, I...
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Manager
Functionality and Upgrades
In terms of Smiths Medical keeping their promises, I can’t think of a situation where we have been...
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Manager
Service and Support
For the CADD-Solis pump, the only support that we have is just entering a service request online. It...
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Manager
Relationship
I don’t even know who our account executive is for the CADD-Solis pump. The only reason that I don’t...
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Manager
Functionality and Upgrades
The CADD-Solis is a solid pump. The software is easy to program, and nothing ever breaks. The pump...
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Manager
Functionality and Upgrades
When it comes to the COVID-19 crisis, I don't know whether we have had any issues that we have...
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Manager
Functionality and Upgrades
We have issues with the CADD-Solis function for PCA where we can't get syringes. If we could get...
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Manager
Functionality and Upgrades
We really have no issues with the vendor not keeping their promises. The CADD-Solis does what it is...
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Manager
Implementation and Training
Because the CADD-Solis is a new device, the end users aren't as familiar with it as they are with...
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Manager
Relationship
The turnaround time with Smiths Medical is terrible. If the decision were up to me, we wouldn't...
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Manager
Functionality and Upgrades
We don't have wireless capabilities on the CADD-Solis pump. I would, of course, like the wireless...
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Manager
Interfacing and Integration
We don't integrate the CADD-Solis at all. The product isn't wireless, so it isn't very user...
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Manager
Service and Support
The vendor keeps their promises about the CADD-Solis, and we are good with that. I wouldn't know...
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Manager
Functionality and Upgrades
Honestly, I don't think that the vendor does anything for us when it comes to ongoing training. We...
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Manager
Other Observations & Comments
The ongoing support for the CADD-Solis is fine. When we call the vendor, they help us. I don't know...
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Manager
Functionality and Upgrades
I don't have any problems with the pumps. If the vendor could figure out the issue with low volume,...
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Director
Service and Support
I have had some issues with the vendor following up. I don’t have much support from them. I give the...
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Director
Service and Support
The vendor did a good job of both developing and implementing the pump, but there has not been any...
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Director
Functionality and Upgrades
The CADD-Solis pump is certainly a good workhorse pump. I have had very few issues with it. From a...
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Director
Functionality and Upgrades
I wouldn’t recommend my current version to anybody because it is outdated and doesn’t have wireless...
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Manager
Functionality and Upgrades
We recently switched out our PCA pumps for the CADD-Solis wireless pumps from Smiths Medical. I...
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Manager
Technology
We decided to use the CADD-Solis pumps for PCA because we had already been using the pumps for some...
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Manager
Future Outlook
The pump is part of our long-term plans. We are extremely happy with the pump. The pump is very...
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Manager
ROI / Cost (care and feeding)
Purchasing the pumps is like buying a car and having the dealer tell us that the tires are going to...
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Manager
Implementation and Training
The vendor’s implementation services were rock solid. I had support coming out of my ears basically....
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Manager
Functionality and Upgrades
The pumps are great and functional. Our end users find the pumps to be easy to use.
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Manager
Functionality and Upgrades
We have data that shows that the pumps prevent errors, so I give the pumps a very good rating for...
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Manager
Future Outlook
Overall, I predict my satisfaction with the pumps to be the same over the next 12 months. I don’t...
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Manager
Functionality and Upgrades
The pumps have been reliable, capable, and usable. We send out the pumps for repair, and when they...
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Manager
Functionality and Upgrades
The only issue with the pumps is the immense number of very small electronics that are difficult to...
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Manager
Service and Support
We have changed to the CADD-Solis pumps, and I assume that we will keep the pumps around. I don't...
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Manager
Service and Support
The vendor keeps their promises. I have never had any problems with the vendor. As a whole, they are...
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Manager
Service and Support
The pumps can't be serviced by field support. I am not an end user, and I don't deal with the sales...
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Manager
Interfacing and Integration
The vendor seems to be working toward updating the pumps. I would give them a good rating for...
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VP/Other Executive
Functionality and Upgrades
We had some issues with the CADD-Solis that are still kind of there, but the issues we have are not...
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VP/Other Executive
Functionality and Upgrades
The CADD-Solis is very easy to use, and it meets all of our needs.
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VP/Other Executive
Relationship
I haven’t heard from Smiths Medical about new technology in a long time. Clinical engineering...
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VP/Other Executive
Functionality and Upgrades
The CADD-Solis is helping us manage pain for our post-op and trauma patients. Getting a patient's...
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VP/Other Executive
Other Observations & Comments
The CADD-Solis is reasonably priced. We have the occasional issue, but it is good overall. I would...
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Director
Relationship
Smiths Medical avoids charging for every little thing. They have been proactive in terms of sending...
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Director
Other Observations & Comments
Smiths Medical's syringe pumps are somewhat better than their PCA pumps. The wireless circuitry is...
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Director
Other Observations & Comments
We didn't really have any conversations about integrating the pumps with our EMR. To me,...
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Director
Technology
I would give the overall product quality the highest rating. The failure rates are low, and the...
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Director
Other Observations & Comments
Smiths Medical isn't really innovating with great frequency, but it is a better business model to...
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Director
Other Observations & Comments
I don't know whether there is anything desirable in terms of change. The only design characteristic...
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Director
Functionality and Upgrades
The Smiths Medical pumps do very well with driving tangible outcomes. They aren't a hindrance to...
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Manager
Technology
The pumps do what Smiths Medical stated they would do. As far as I know, the pumps don't have more...
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Manager
Service and Support
There is no ongoing support. We needed the pumps to be functional with Windows 10, so from Smiths...
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Manager
Relationship
I would like to see Smiths Medical be more proactive and have an approach of sharing information...
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Manager
Functionality and Upgrades
The only tangible outcome that the solution has driven is a reduction in patients' pain levels.
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Manager
ROI / Cost (care and feeding)
In terms of receiving our money's worth, I would rate that below average. The level of support...
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Manager
Other Observations & Comments
I wouldn't recommend the pumps to others. I would tell people to not use Smiths Medical and to look...
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Manager
ROI / Cost (care and feeding)
Smiths Medical charges for absolutely every little thing. During the go-live, the vendor promised...
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Manager
Functionality and Upgrades
The upgrade process with Smiths Medical's pumps always seems to be more discombobulated than other...
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Manager
Implementation and Training
There is no ongoing training. The initial training was exactly what the vendor promised it would be,...
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Manager
Interfacing and Integration
The product doesn't support our organization's integration goals. Smiths Medical has offered extra...
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Nurse
Service and Support
Smiths Medical keeps many of their promises, although we were told years ago that we would get...
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Nurse
ROI / Cost (care and feeding)
Smiths Medical does nickel-and-dime, and that is part of the issue. We brought a flaw in the pumps...
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Nurse
Functionality and Upgrades
Smiths Medical knows the generic product, but they don’t know our systems. The lion's share of the...
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Nurse
Functionality and Upgrades
I want to see wireless functionality, quality improvement reports, data capture, and...
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Manager
Functionality and Upgrades
We have multiple Smiths Medical pumps that are used in our labor and delivery department and in our...
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Manager
Functionality and Upgrades
In terms of functionality, we currently don’t have the wireless pumps, so anytime we push out a new...
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Manager
Functionality and Upgrades
The software that we use to program the pumps could use some improvement because there are a lot of...
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