Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Smart Pumps on your dashboard or bookmark under

(Your Products / Your Organization's Products)


CADD-Solis (PCA) Comments
Filtered view: All

KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Current Time Inside Cache Tag Helper: 1/20/2021 7:48:47 PM and Model.EvProductId = 3154

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Smart Pumps on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

Functionality and Upgrades

I have been using the Smiths Medical pumps for almost my entire career. That is a long time. I know...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

I am a fan of Smiths Medical's products. They are the best pumps on the market. They are sturdy and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like the CADD-Solis pumps to have a weight-based option. Because the pumps don’t have that...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

One thing that could be improved is the ease of reading the displays. There is such a wide variety...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The CADD-Solis pumps' reliability has been the main standout. Our contact with the vendor's...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The software works easily. The product gives us the reports we need to use, and it is a secure...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

From a biomed standpoint, I would buy the CADD-Solis pumps again. I am not sure about the clinical...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Things have been pretty uneventful throughout the COVID-19 crisis. There hasn't been a shortage of...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have no reason to think that we are going to move away from the CADD-Solis. Everyone likes this...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We haven’t actually dealt with the CADD-Solis since we implemented it, but the good thing about the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

There is no integration at all with the CADD-Solis, at least in the current iteration since it is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have had frustration with the CADD-Solis’ data set software. We are still on the old pumps. There...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is good. In some areas of our facility, we are on old versions of these pumps. That is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's team members have been really good. We have done a couple of big team meetings and had...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

In general, the vendor has been responsive to our education requests. I don't think that we are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I don't know whether the vendor has any integration on this product yet. If they do, it would still...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is very easy for our end users. I have repeatedly received feedback that the system is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Smiths Medical charges us for education and a lot of other things.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The CADD-Solis pumps work as they are supposed to work, but they won't support our integration goals...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use the pumps for epidural infusions. They are nice and simple and pretty easy to use. We don't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We definitely want the pumps to be interoperable. But we will integrate our lab's volume pumps...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Smiths Medical doesn't always keep their promises. Sometimes the communication is not great. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

The majority of the time, Smiths Medical keeps their promises. We have a great sales representative....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We don't have a lot of needs with CADD-Solis. The system isn't very active. We usually add a library...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I haven't had any support issues. I called Smiths Medical about one thing, and they responded pretty...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The CADD-Solis pumps are pretty intuitive and easy to use. The screens and prompts are...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The solution is fine for what it is right now. When we are in the market, Smiths Medical might be a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

My nurses say that the product isn't very user friendly. It would be nice if the pump could convert...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Our executive involvement with Smiths Medical is relatively nonexistent. Our original representative...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have never heard complaints from the nursing staff about the pumps. When I am at the bedside, the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

We have to update the library very often. Smiths Medical should make the process of updating the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are really happy with the CADD-Solis pumps. At some point, we will look into getting the wireless...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We have a significant problem with the CADD-Solis pumps, and we just deal with the problem. The...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I never hear from Smiths Medical. I haven't really used their support. I haven't had training on...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product doesn't integrate, so I guess the product doesn't support our future goals. The platform...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

With the CADD-Solis pump, I handle a lot of the intake whenever those come down to our department....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

For the CADD-Solis pump, there wasn’t really any implementation. It was basically just checking them...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We are not doing any form of interoperability with the CADD-Solis pumps at this time. Honestly, I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of Smiths Medical keeping their promises, I can’t think of a situation where we have been...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

For the CADD-Solis pump, the only support that we have is just entering a service request online. It...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t even know who our account executive is for the CADD-Solis pump. The only reason that I don’t...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The CADD-Solis is a solid pump. The software is easy to program, and nothing ever breaks. The pump...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When it comes to the COVID-19 crisis, I don't know whether we have had any issues that we have...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have issues with the CADD-Solis function for PCA where we can't get syringes. If we could get...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We really have no issues with the vendor not keeping their promises. The CADD-Solis does what it is...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Because the CADD-Solis is a new device, the end users aren't as familiar with it as they are with...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The turnaround time with Smiths Medical is terrible. If the decision were up to me, we wouldn't...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We don't have wireless capabilities on the CADD-Solis pump. I would, of course, like the wireless...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We don't integrate the CADD-Solis at all. The product isn't wireless, so it isn't very user...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor keeps their promises about the CADD-Solis, and we are good with that. I wouldn't know...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Honestly, I don't think that the vendor does anything for us when it comes to ongoing training. We...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The ongoing support for the CADD-Solis is fine. When we call the vendor, they help us. I don't know...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't have any problems with the pumps. If the vendor could figure out the issue with low volume,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I have had some issues with the vendor following up. I don’t have much support from them. I give the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor did a good job of both developing and implementing the pump, but there has not been any...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The CADD-Solis pump is certainly a good workhorse pump. I have had very few issues with it. From a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I wouldn’t recommend my current version to anybody because it is outdated and doesn’t have wireless...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We recently switched out our PCA pumps for the CADD-Solis wireless pumps from Smiths Medical. I...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We decided to use the CADD-Solis pumps for PCA because we had already been using the pumps for some...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The pump is part of our long-term plans. We are extremely happy with the pump. The pump is very...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Purchasing the pumps is like buying a car and having the dealer tell us that the tires are going to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor’s implementation services were rock solid. I had support coming out of my ears basically....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The pumps are great and functional. Our end users find the pumps to be easy to use.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have data that shows that the pumps prevent errors, so I give the pumps a very good rating for...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Overall, I predict my satisfaction with the pumps to be the same over the next 12 months. I don’t...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The pumps have been reliable, capable, and usable. We send out the pumps for repair, and when they...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The only issue with the pumps is the immense number of very small electronics that are difficult to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have changed to the CADD-Solis pumps, and I assume that we will keep the pumps around. I don't...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor keeps their promises. I have never had any problems with the vendor. As a whole, they are...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The pumps can't be serviced by field support. I am not an end user, and I don't deal with the sales...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The vendor seems to be working toward updating the pumps. I would give them a good rating for...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We had some issues with the CADD-Solis that are still kind of there, but the issues we have are not...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The CADD-Solis is very easy to use, and it meets all of our needs.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I haven’t heard from Smiths Medical about new technology in a long time. Clinical engineering...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The CADD-Solis is helping us manage pain for our post-op and trauma patients. Getting a patient's...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The CADD-Solis is reasonably priced. We have the occasional issue, but it is good overall. I would...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Smiths Medical avoids charging for every little thing. They have been proactive in terms of sending...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Smiths Medical's syringe pumps are somewhat better than their PCA pumps. The wireless circuitry is...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We didn't really have any conversations about integrating the pumps with our EMR. To me,...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I would give the overall product quality the highest rating. The failure rates are low, and the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Smiths Medical isn't really innovating with great frequency, but it is a better business model to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I don't know whether there is anything desirable in terms of change. The only design characteristic...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The Smiths Medical pumps do very well with driving tangible outcomes. They aren't a hindrance to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The pumps do what Smiths Medical stated they would do. As far as I know, the pumps don't have more...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There is no ongoing support. We needed the pumps to be functional with Windows 10, so from Smiths...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see Smiths Medical be more proactive and have an approach of sharing information...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The only tangible outcome that the solution has driven is a reduction in patients' pain levels.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

In terms of receiving our money's worth, I would rate that below average. The level of support...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I wouldn't recommend the pumps to others. I would tell people to not use Smiths Medical and to look...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Smiths Medical charges for absolutely every little thing. During the go-live, the vendor promised...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The upgrade process with Smiths Medical's pumps always seems to be more discombobulated than other...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There is no ongoing training. The initial training was exactly what the vendor promised it would be,...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product doesn't support our organization's integration goals. Smiths Medical has offered extra...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

Smiths Medical keeps many of their promises, although we were told years ago that we would get...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

Smiths Medical does nickel-and-dime, and that is part of the issue. We brought a flaw in the pumps...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Smiths Medical knows the generic product, but they don’t know our systems. The lion's share of the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I want to see wireless functionality, quality improvement reports, data capture, and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have multiple Smiths Medical pumps that are used in our labor and delivery department and in our...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of functionality, we currently don’t have the wireless pumps, so anytime we push out a new...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The software that we use to program the pumps could use some improvement because there are a lot of...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports