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CADD-Solis (PCA) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
We have had more problems with the system. We have had to send some of the pumps back to get fixed.
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Manager
The system is intuitive and easy to use, and the vendor's support has always been timely.
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Nurse
Smiths Medical trains us on the hardware, but the staff members really need training on the...
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Nurse
We are thinking about adding a drug library to the CADD-Solis that would use our ketamine, but the...
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Nurse
The vendor's timelines aren’t always as promised in terms of upgrading their systems, getting FDA...
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Nurse
I haven’t asked much of Smiths Medical, but what I have asked has required some pump upgrades. Those...
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Director
I would like to see a bit more follow-up from Smiths Medical. They haven’t been all that proactive...
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Manager
There are difficulties with the CADD-Solis. It is not very backwards compatible, and that causes...
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Manager
Smiths Medical's overall service needs to improve. They do not call back when I leave a message with...
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Manager
When the new software came out, we had some leadership turnover, and the vendor kept sending emails...
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Manager
Smiths Medical has never said something that they couldn’t do or didn’t deliver on. I am not aware...
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Manager
There aren’t many other competitors in the vendor's area, and I am not as familiar with the...
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Manager
We are using the CADD-Solis pumps in such a niche population, and I really don’t know what the full...
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Manager
We are not current on the CADD-Solis pumps because the vendor actually needs a new contract for us...
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Manager
We had a very short timeline for the go-live, and Smiths Medical was very supportive with that. I...
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Manager
We don’t have the wireless version of the CADD-Solis pumps yet. I don’t know whether the vendor even...
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Manager
CADD-Solis doesn't have wireless capabilities. So even when we send out new drug libraries, we have...
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Manager
The software we use to create the drug libraries is very archaic. A lot of things are convoluted....
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Manager
The pumps currently meet all of our needs. We recently started doing certain things with our...
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Manager
Smiths Medical sent someone on-site to train superuser, and then we trained the nurses. The pumps...
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Manager
We haven't contacted the vendor's support in a while. Smiths Medical has always been helpful when we...
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Manager
Smiths Medical has improved medication errors or infusion errors since they have a drug library with...
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Director
Things are going well. The CADD-Solis pump was one of the very common pumps that a lot of hospitals...
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Director
The CADD-Solis pump does have some limitations when it comes to programming, and it could be because...
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Manager
Overall, things with the product are the same as they have always been. The devices work and...
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Manager
Smiths Medical is my least favorite healthcare vendor I have ever been around. Their devices work...
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Manager
Smiths Medical is certainly not part of my long-term plans. I would absolutely not purchase this...
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Manager
Smiths Medical delivers exactly what they promise with no unnecessary accommodations of any sort. We...
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Manager
I would like to see Smiths Medical not nickel-and-dime for everything associated with the device and...
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CNIO
Smiths Medical keeps their promises. We have no issues. We love the product's size and weight...
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Director
Biomed had some struggles in the beginning with some of the pumps not working and having Smiths...
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Analyst/Coordinator
I really like how the product works. We had a very rushed timeline for getting the product...
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Analyst/Coordinator
If there is one thing lacking in the pumps, it is that the background process for adjusting the drug...
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Analyst/Coordinator
Smiths Medical was organized in our meetings and extremely accommodating to our short timeline for...
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Analyst/Coordinator
When we went live, an issue came up. We began to notice that the pumps weren't providing patients...
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Analyst/Coordinator
The system is really fantastic. There are a lot of safety features in the system that I like. There...
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Manager
The CADD-Solis has some limitations in terms of the number of servers that we need to support it,...
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Manager
If the decisions were up to me, I would say that I would buy the CADD-Solis again. The pumps have...
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Manager
When we replaced a previous model of the CADD-Solis with the new one, the experience of moving from...
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Manager
For support, we can go to the web and collect information to follow up on. In the past, we couldn't...
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Manager
The pumps are easy to program. The process for building libraries is relatively straightforward. The...
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Analyst/Coordinator
We have a good long-term relationship with Smiths Medical. They have met our needs and supported us...
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Analyst/Coordinator
One of the positives of the CADD-Solis pumps is that we are able to get useable data out of them....
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Director
I have had a good experience with Smiths Medical. They give me good financial support, and they have...
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Director
I deal with the executives at Smiths Medical for our PCA pumps. They do what I push them to do. I...
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Director
If I could ask for anything, I would suggest that Smiths Medical adds a loaner program for their...
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Director
Once we bought the CADD-Solis pumps, Smiths Medical started nickel-and-diming us. There are a lot of...
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Director
The initial training for the CADD-Solis pumps was fine. It got us up and running. We haven't needed...
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Director
Our account manager from Smiths Medical is responsive. The vendor seems to know what is happening in...
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Manager
We use the CADD-Solis pumps for pretty much all of our controlled substances. A lot of those are...
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Manager
If an organization is using the CADD-Solis for epidurals, I would highly recommend it. If they are...
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Manager
Smiths Medical's customer service and implementation are pretty phenomenal.
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Analyst/Coordinator
I have been using the Smiths Medical pumps for almost my entire career. That is a long time. I know...
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Analyst/Coordinator
I am a fan of Smiths Medical's products. They are the best pumps on the market. They are sturdy and...
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Analyst/Coordinator
I would like the CADD-Solis pumps to have a weight-based option. Because the pumps don’t have that...
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Nurse
One thing that could be improved is the ease of reading the displays. There is such a wide variety...
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Nurse
The CADD-Solis pumps' reliability has been the main standout. Our contact with the vendor's...
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VP/Other Executive
The software works easily. The product gives us the reports we need to use, and it is a secure...
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Manager
From a biomed standpoint, I would buy the CADD-Solis pumps again. I am not sure about the clinical...
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Manager
Things have been pretty uneventful throughout the COVID-19 crisis. There hasn't been a shortage of...
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Manager
I have no reason to think that we are going to move away from the CADD-Solis. Everyone likes this...
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Manager
We haven’t actually dealt with the CADD-Solis since we implemented it, but the good thing about the...
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Manager
There is no integration at all with the CADD-Solis, at least in the current iteration since it is...
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Manager
I have had frustration with the CADD-Solis’ data set software. We are still on the old pumps. There...
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Analyst/Coordinator
The product is good. In some areas of our facility, we are on old versions of these pumps. That is...
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Analyst/Coordinator
The vendor's team members have been really good. We have done a couple of big team meetings and had...
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Analyst/Coordinator
In general, the vendor has been responsive to our education requests. I don't think that we are...
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Analyst/Coordinator
I don't know whether the vendor has any integration on this product yet. If they do, it would still...
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Analyst/Coordinator
The system is very easy for our end users. I have repeatedly received feedback that the system is...
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Manager
Smiths Medical charges us for education and a lot of other things.
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Manager
The CADD-Solis pumps work as they are supposed to work, but they won't support our integration goals...
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Director
We use the pumps for epidural infusions. They are nice and simple and pretty easy to use. We don't...
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Director
We definitely want the pumps to be interoperable. But we will integrate our lab's volume pumps...
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Director
Smiths Medical doesn't always keep their promises. Sometimes the communication is not great. We...
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Director
The majority of the time, Smiths Medical keeps their promises. We have a great sales representative....
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Manager
We don't have a lot of needs with CADD-Solis. The system isn't very active. We usually add a library...
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Manager
I haven't had any support issues. I called Smiths Medical about one thing, and they responded pretty...
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Manager
The CADD-Solis pumps are pretty intuitive and easy to use. The screens and prompts are...
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Nurse
The solution is fine for what it is right now. When we are in the market, Smiths Medical might be a...
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Nurse
My nurses say that the product isn't very user friendly. It would be nice if the pump could convert...
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Nurse
Our executive involvement with Smiths Medical is relatively nonexistent. Our original representative...
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Analyst/Coordinator
I have never heard complaints from the nursing staff about the pumps. When I am at the bedside, the...
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Analyst/Coordinator
We have to update the library very often. Smiths Medical should make the process of updating the...
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Manager
We are really happy with the CADD-Solis pumps. At some point, we will look into getting the wireless...
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Manager
We have a significant problem with the CADD-Solis pumps, and we just deal with the problem. The...
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Manager
I never hear from Smiths Medical. I haven't really used their support. I haven't had training on...
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Manager
The product doesn't integrate, so I guess the product doesn't support our future goals. The platform...
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Manager
With the CADD-Solis pump, I handle a lot of the intake whenever those come down to our department....
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Manager
For the CADD-Solis pump, there wasn’t really any implementation. It was basically just checking them...
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Manager
We are not doing any form of interoperability with the CADD-Solis pumps at this time. Honestly, I...
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Manager
In terms of Smiths Medical keeping their promises, I can’t think of a situation where we have been...
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Manager
For the CADD-Solis pump, the only support that we have is just entering a service request online. It...
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Manager
I don’t even know who our account executive is for the CADD-Solis pump. The only reason that I don’t...
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Manager
The CADD-Solis is a solid pump. The software is easy to program, and nothing ever breaks. The pump...
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Manager
When it comes to the COVID-19 crisis, I don't know whether we have had any issues that we have...
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Manager
We have issues with the CADD-Solis function for PCA where we can't get syringes. If we could get...
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Manager
We really have no issues with the vendor not keeping their promises. The CADD-Solis does what it is...
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Manager
Because the CADD-Solis is a new device, the end users aren't as familiar with it as they are with...
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Manager
The turnaround time with Smiths Medical is terrible. If the decision were up to me, we wouldn't...
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Manager
We don't have wireless capabilities on the CADD-Solis pump. I would, of course, like the wireless...
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Manager
We don't integrate the CADD-Solis at all. The product isn't wireless, so it isn't very user...
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Manager
The vendor keeps their promises about the CADD-Solis, and we are good with that. I wouldn't know...
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Manager
Honestly, I don't think that the vendor does anything for us when it comes to ongoing training. We...
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Manager
The ongoing support for the CADD-Solis is fine. When we call the vendor, they help us. I don't know...
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Manager
I don't have any problems with the pumps. If the vendor could figure out the issue with low volume,...
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Director
I have had some issues with the vendor following up. I don’t have much support from them. I give the...
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Director
The vendor did a good job of both developing and implementing the pump, but there has not been any...
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Director
The CADD-Solis pump is certainly a good workhorse pump. I have had very few issues with it. From a...
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Director
I wouldn’t recommend my current version to anybody because it is outdated and doesn’t have wireless...
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