CADD-Solis (PCA) Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:59:14 PM and Model.EvProductId = 3154

Commentary Summary

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Neither
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Negative
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I have never heard complaints from the nursing staff about the pumps. When I am at the bedside, the...

Sep 2020
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Analyst/Coordinator

Lessons Learned

We have to update the library very often. Smiths Medical should make the process of updating the...

Sep 2020
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Manager

Functionality and Upgrades

We are really happy with the CADD-Solis pumps. At some point, we will look into getting the wireless...

Sep 2020
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Manager

Technology

We have a significant problem with the CADD-Solis pumps, and we just deal with the problem. The...

Sep 2020
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Manager

Other Observations & Comments

I never hear from Smiths Medical. I haven't really used their support. I haven't had training on...

Sep 2020
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Manager

Interfacing and Integration

The product doesn't integrate, so I guess the product doesn't support our future goals. The platform...

Sep 2020
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Manager

ROI / Cost (care and feeding)

With the CADD-Solis pump, I handle a lot of the intake whenever those come down to our department....

Jul 2020
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Manager

Implementation and Training

For the CADD-Solis pump, there wasn’t really any implementation. It was basically just checking them...

Jul 2020
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Manager

Technology

We are not doing any form of interoperability with the CADD-Solis pumps at this time. Honestly, I...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of Smiths Medical keeping their promises, I can’t think of a situation where we have been...

Jul 2020
 Helpful

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Manager

Service and Support

For the CADD-Solis pump, the only support that we have is just entering a service request online. It...

Jul 2020
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Manager

Relationship

I don’t even know who our account executive is for the CADD-Solis pump. The only reason that I don’t...

Jul 2020
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Manager

Functionality and Upgrades

The CADD-Solis is a solid pump. The software is easy to program, and nothing ever breaks. The pump...

Jun 2020
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Manager

Functionality and Upgrades

When it comes to the COVID-19 crisis, I don't know whether we have had any issues that we have...

May 2020
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Manager

Functionality and Upgrades

We have issues with the CADD-Solis function for PCA where we can't get syringes. If we could get...

May 2020
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Manager

Functionality and Upgrades

We really have no issues with the vendor not keeping their promises. The CADD-Solis does what it is...

May 2020
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Manager

Implementation and Training

Because the CADD-Solis is a new device, the end users aren't as familiar with it as they are with...

May 2020
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Manager

Relationship

The turnaround time with Smiths Medical is terrible. If the decision were up to me, we wouldn't...

May 2020
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Manager

Functionality and Upgrades

We don't have wireless capabilities on the CADD-Solis pump. I would, of course, like the wireless...

May 2020
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Manager

Interfacing and Integration

We don't integrate the CADD-Solis at all. The product isn't wireless, so it isn't very user...

May 2020
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Manager

Service and Support

The vendor keeps their promises about the CADD-Solis, and we are good with that. I wouldn't know...

May 2020
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Manager

Functionality and Upgrades

Honestly, I don't think that the vendor does anything for us when it comes to ongoing training. We...

May 2020
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Manager

Other Observations & Comments

The ongoing support for the CADD-Solis is fine. When we call the vendor, they help us. I don't know...

May 2020
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Manager

Functionality and Upgrades

I don't have any problems with the pumps. If the vendor could figure out the issue with low volume,...

May 2020
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Director

Service and Support

I have had some issues with the vendor following up. I don’t have much support from them. I give the...

May 2020
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Director

Service and Support

The vendor did a good job of both developing and implementing the pump, but there has not been any...

May 2020
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Director

Functionality and Upgrades

The CADD-Solis pump is certainly a good workhorse pump. I have had very few issues with it. From a...

May 2020
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Director

Functionality and Upgrades

I wouldn’t recommend my current version to anybody because it is outdated and doesn’t have wireless...

May 2020
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Manager

Functionality and Upgrades

We recently switched out our PCA pumps for the CADD-Solis wireless pumps from Smiths Medical. I...

Apr 2020
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Manager

Technology

We decided to use the CADD-Solis pumps for PCA because we had already been using the pumps for some...

Mar 2020
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Manager

Future Outlook

The pump is part of our long-term plans. We are extremely happy with the pump. The pump is very...

Mar 2020
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Manager

ROI / Cost (care and feeding)

Purchasing the pumps is like buying a car and having the dealer tell us that the tires are going to...

Mar 2020
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Manager

Implementation and Training

The vendor’s implementation services were rock solid. I had support coming out of my ears basically....

Mar 2020
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Manager

Functionality and Upgrades

The pumps are great and functional. Our end users find the pumps to be easy to use.

Mar 2020
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Manager

Functionality and Upgrades

We have data that shows that the pumps prevent errors, so I give the pumps a very good rating for...

Mar 2020
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Manager

Future Outlook

Overall, I predict my satisfaction with the pumps to be the same over the next 12 months. I don’t...

Mar 2020
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Manager

Functionality and Upgrades

The pumps have been reliable, capable, and usable. We send out the pumps for repair, and when they...

Mar 2020
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Manager

Functionality and Upgrades

The only issue with the pumps is the immense number of very small electronics that are difficult to...

Mar 2020
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Manager

Service and Support

We have changed to the CADD-Solis pumps, and I assume that we will keep the pumps around. I don't...

Mar 2020
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Manager

Service and Support

The vendor keeps their promises. I have never had any problems with the vendor. As a whole, they are...

Mar 2020
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Manager

Service and Support

The pumps can't be serviced by field support. I am not an end user, and I don't deal with the sales...

Mar 2020
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Manager

Interfacing and Integration

The vendor seems to be working toward updating the pumps. I would give them a good rating for...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We had some issues with the CADD-Solis that are still kind of there, but the issues we have are not...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The CADD-Solis is very easy to use, and it meets all of our needs.

Mar 2020
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VP/Other Executive

Relationship

I haven’t heard from Smiths Medical about new technology in a long time. Clinical engineering...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The CADD-Solis is helping us manage pain for our post-op and trauma patients. Getting a patient's...

Mar 2020
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VP/Other Executive

Other Observations & Comments

The CADD-Solis is reasonably priced. We have the occasional issue, but it is good overall. I would...

Mar 2020
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Director

Relationship

Smiths Medical avoids charging for every little thing. They have been proactive in terms of sending...

Mar 2020
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Director

Other Observations & Comments

Smiths Medical's syringe pumps are somewhat better than their PCA pumps. The wireless circuitry is...

Mar 2020
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Director

Other Observations & Comments

We didn't really have any conversations about integrating the pumps with our EMR. To me,...

Mar 2020
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Director

Technology

I would give the overall product quality the highest rating. The failure rates are low, and the...

Mar 2020
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Director

Other Observations & Comments

Smiths Medical isn't really innovating with great frequency, but it is a better business model to...

Mar 2020
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Director

Other Observations & Comments

I don't know whether there is anything desirable in terms of change. The only design characteristic...

Mar 2020
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Director

Functionality and Upgrades

The Smiths Medical pumps do very well with driving tangible outcomes. They aren't a hindrance to...

Mar 2020
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Manager

Technology

The pumps do what Smiths Medical stated they would do. As far as I know, the pumps don't have more...

Mar 2020
 Helpful

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Manager

Service and Support

There is no ongoing support. We needed the pumps to be functional with Windows 10, so from Smiths...

Mar 2020
 Helpful

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Manager

Relationship

I would like to see Smiths Medical be more proactive and have an approach of sharing information...

Mar 2020
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Manager

Functionality and Upgrades

The only tangible outcome that the solution has driven is a reduction in patients' pain levels.

Mar 2020
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Manager

ROI / Cost (care and feeding)

In terms of receiving our money's worth, I would rate that below average. The level of support...

Mar 2020
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Manager

Other Observations & Comments

I wouldn't recommend the pumps to others. I would tell people to not use Smiths Medical and to look...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Smiths Medical charges for absolutely every little thing. During the go-live, the vendor promised...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The upgrade process with Smiths Medical's pumps always seems to be more discombobulated than other...

Mar 2020
 Helpful

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Manager

Implementation and Training

There is no ongoing training. The initial training was exactly what the vendor promised it would be,...

Mar 2020
 Helpful

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Manager

Interfacing and Integration

The product doesn't support our organization's integration goals. Smiths Medical has offered extra...

Mar 2020
 Helpful

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Nurse

Service and Support

Smiths Medical keeps many of their promises, although we were told years ago that we would get...

Mar 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

Smiths Medical does nickel-and-dime, and that is part of the issue. We brought a flaw in the pumps...

Mar 2020
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Nurse

Functionality and Upgrades

Smiths Medical knows the generic product, but they don’t know our systems. The lion's share of the...

Mar 2020
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Nurse

Functionality and Upgrades

I want to see wireless functionality, quality improvement reports, data capture, and...

Mar 2020
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Manager

Functionality and Upgrades

We have multiple Smiths Medical pumps that are used in our labor and delivery department and in our...

Feb 2020
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Manager

Functionality and Upgrades

In terms of functionality, we currently don’t have the wireless pumps, so anytime we push out a new...

Feb 2020
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Manager

Functionality and Upgrades

The software that we use to program the pumps could use some improvement because there are a lot of...

Feb 2020
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Manager

Future Outlook

The CADD-Solis pumps are used for pain management. The accuracy of the pumps for small volumes is a...

Jan 2020
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Manager

Functionality and Upgrades

I can only speak to the functionality of the drug-library build, and that functionality is good. We...

Jan 2020
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Manager

Functionality and Upgrades

The vendor has an upgrade that gives users the ability to push out the drug libraries through the...

Jan 2020
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Manager

Implementation and Training

When we got the new pumps, the process was not smooth. We had to pull up our information from the...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

We haven't gotten any upgrades for the Smiths Medical pump. That has been part of the problem and...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I would not be likely to recommend the Smiths Medical pumps because we couldn't update the drug...

Nov 2019
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Analyst/Coordinator

Future Outlook

The biggest issue with the older Smiths Medical pumps was that there was no wireless drug library...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

For several years, Smiths Medical promised us that we would soon be able to put the drug library on...

Nov 2019
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Analyst/Coordinator

Technology

The pumps' overall quality is good. We can't break those Smiths Medical pumps. We can drop them down...

Nov 2019
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Nurse

Other Observations & Comments

We actually have yet to use the wireless library with the CADD-Solis. We haven't deployed any new...

Nov 2019
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Nurse

Functionality and Upgrades

Our experience has actually been pretty negative with Smiths Medical. There are a lot of issues with...

Nov 2019
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Nurse

Other Observations & Comments

The CADD-Solis has been a challenge. Smiths Medical recognized the problem and is working on it, but...

Nov 2019
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