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CADD-Solis (PCA) Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

Since we set up the libraries, we haven’t made many modifications. The product is high quality. We...

Jun 2021
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Director

Smiths Medical doesn’t give us a lot of support for dictionary building. They pretty much leave us...

Jun 2021
||
(0)
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Director

The ease of use is not as high as some other products we have. The navigation through the menus and...

Jun 2021
||
(0)
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Director

The system is not integrated. Smiths Medical obviously has a product that will integrate, but we...

Jun 2021
||
(0)
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Director

I like the product, but I haven’t seen what else is out there in so long because we have been...

Jun 2021
||
(0)
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Director

The training that we had was just okay, but the CADD-Solis pumps are also not very difficult to deal...

Jun 2021
||
(0)
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Director

The CADD-Solis pump runs the way it should. The pump is just kind of there. It delivers the...

Jun 2021
||
(0)
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Manager

Smiths Medical does a great job. Different pharmacists interact with them, and they are always on...

May 2021
||
(0)
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Manager

We have had more problems with the system. We have had to send some of the pumps back to get fixed.

Apr 2021
||
(0)
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 or  to see details.

Manager

The system is intuitive and easy to use, and the vendor's support has always been timely.

Apr 2021
||
(0)
 Thank you  Helpful

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Nurse

Smiths Medical trains us on the hardware, but the staff members really need training on the...

Apr 2021
||
(0)
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Nurse

We are thinking about adding a drug library to the CADD-Solis that would use our ketamine, but the...

Apr 2021
||
(0)
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 or  to see details.

Nurse

The vendor's timelines aren’t always as promised in terms of upgrading their systems, getting FDA...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I haven’t asked much of Smiths Medical, but what I have asked has required some pump upgrades. Those...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see a bit more follow-up from Smiths Medical. They haven’t been all that proactive...

Apr 2021
||
(0)
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 or  to see details.

Manager

There are difficulties with the CADD-Solis. It is not very backwards compatible, and that causes...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smiths Medical's overall service needs to improve. They do not call back when I leave a message with...

Apr 2021
||
(0)
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Manager

When the new software came out, we had some leadership turnover, and the vendor kept sending emails...

Apr 2021
||
(0)
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Manager

Smiths Medical has never said something that they couldn’t do or didn’t deliver on. I am not aware...

Apr 2021
||
(0)
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Manager

There aren’t many other competitors in the vendor's area, and I am not as familiar with the...

Apr 2021
||
(0)
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Manager

We are using the CADD-Solis pumps in such a niche population, and I really don’t know what the full...

Apr 2021
||
(0)
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Manager

We are not current on the CADD-Solis pumps because the vendor actually needs a new contract for us...

Apr 2021
||
(0)
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Manager

We had a very short timeline for the go-live, and Smiths Medical was very supportive with that. I...

Apr 2021
||
(0)
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Manager

We don’t have the wireless version of the CADD-Solis pumps yet. I don’t know whether the vendor even...

Apr 2021
||
(0)
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 or  to see details.

Manager

CADD-Solis doesn't have wireless capabilities. So even when we send out new drug libraries, we have...

Mar 2021
||
(0)
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 or  to see details.

Manager

The software we use to create the drug libraries is very archaic. A lot of things are convoluted....

Mar 2021
||
(0)
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Manager

The pumps currently meet all of our needs. We recently started doing certain things with our...

Mar 2021
||
(0)
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 or  to see details.

Manager

Smiths Medical sent someone on-site to train superuser, and then we trained the nurses. The pumps...

Mar 2021
||
(0)
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 or  to see details.

Manager

We haven't contacted the vendor's support in a while. Smiths Medical has always been helpful when we...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

Smiths Medical has improved medication errors or infusion errors since they have a drug library with...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

Things are going well. The CADD-Solis pump was one of the very common pumps that a lot of hospitals...

Mar 2021
||
(0)
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 or  to see details.

Director

The CADD-Solis pump does have some limitations when it comes to programming, and it could be because...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, things with the product are the same as they have always been. The devices work and...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

Smiths Medical is my least favorite healthcare vendor I have ever been around. Their devices work...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smiths Medical is certainly not part of my long-term plans. I would absolutely not purchase this...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smiths Medical delivers exactly what they promise with no unnecessary accommodations of any sort. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see Smiths Medical not nickel-and-dime for everything associated with the device and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Smiths Medical keeps their promises. We have no issues. We love the product's size and weight...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Biomed had some struggles in the beginning with some of the pumps not working and having Smiths...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really like how the product works. We had a very rushed timeline for getting the product...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If there is one thing lacking in the pumps, it is that the background process for adjusting the drug...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Smiths Medical was organized in our meetings and extremely accommodating to our short timeline for...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we went live, an issue came up. We began to notice that the pumps weren't providing patients...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is really fantastic. There are a lot of safety features in the system that I like. There...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The CADD-Solis has some limitations in terms of the number of servers that we need to support it,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the decisions were up to me, I would say that I would buy the CADD-Solis again. The pumps have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we replaced a previous model of the CADD-Solis with the new one, the experience of moving from...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For support, we can go to the web and collect information to follow up on. In the past, we couldn't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The pumps are easy to program. The process for building libraries is relatively straightforward. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a good long-term relationship with Smiths Medical. They have met our needs and supported us...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One of the positives of the CADD-Solis pumps is that we are able to get useable data out of them....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had a good experience with Smiths Medical. They give me good financial support, and they have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I deal with the executives at Smiths Medical for our PCA pumps. They do what I push them to do. I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I could ask for anything, I would suggest that Smiths Medical adds a loaner program for their...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Once we bought the CADD-Solis pumps, Smiths Medical started nickel-and-diming us. There are a lot of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The initial training for the CADD-Solis pumps was fine. It got us up and running. We haven't needed...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our account manager from Smiths Medical is responsive. The vendor seems to know what is happening in...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use the CADD-Solis pumps for pretty much all of our controlled substances. A lot of those are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If an organization is using the CADD-Solis for epidurals, I would highly recommend it. If they are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smiths Medical's customer service and implementation are pretty phenomenal.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have been using the Smiths Medical pumps for almost my entire career. That is a long time. I know...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am a fan of Smiths Medical's products. They are the best pumps on the market. They are sturdy and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like the CADD-Solis pumps to have a weight-based option. Because the pumps don’t have that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

One thing that could be improved is the ease of reading the displays. There is such a wide variety...

Jan 2021
||
(0)
 Thank you  Helpful

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Nurse

The CADD-Solis pumps' reliability has been the main standout. Our contact with the vendor's...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The software works easily. The product gives us the reports we need to use, and it is a secure...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a biomed standpoint, I would buy the CADD-Solis pumps again. I am not sure about the clinical...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things have been pretty uneventful throughout the COVID-19 crisis. There hasn't been a shortage of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have no reason to think that we are going to move away from the CADD-Solis. Everyone likes this...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t actually dealt with the CADD-Solis since we implemented it, but the good thing about the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is no integration at all with the CADD-Solis, at least in the current iteration since it is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have had frustration with the CADD-Solis’ data set software. We are still on the old pumps. There...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is good. In some areas of our facility, we are on old versions of these pumps. That is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's team members have been really good. We have done a couple of big team meetings and had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In general, the vendor has been responsive to our education requests. I don't think that we are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't know whether the vendor has any integration on this product yet. If they do, it would still...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is very easy for our end users. I have repeatedly received feedback that the system is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smiths Medical charges us for education and a lot of other things.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The CADD-Solis pumps work as they are supposed to work, but they won't support our integration goals...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use the pumps for epidural infusions. They are nice and simple and pretty easy to use. We don't...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We definitely want the pumps to be interoperable. But we will integrate our lab's volume pumps...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Smiths Medical doesn't always keep their promises. Sometimes the communication is not great. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The majority of the time, Smiths Medical keeps their promises. We have a great sales representative....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have a lot of needs with CADD-Solis. The system isn't very active. We usually add a library...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't had any support issues. I called Smiths Medical about one thing, and they responded pretty...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The CADD-Solis pumps are pretty intuitive and easy to use. The screens and prompts are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The solution is fine for what it is right now. When we are in the market, Smiths Medical might be a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

My nurses say that the product isn't very user friendly. It would be nice if the pump could convert...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our executive involvement with Smiths Medical is relatively nonexistent. Our original representative...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have never heard complaints from the nursing staff about the pumps. When I am at the bedside, the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have to update the library very often. Smiths Medical should make the process of updating the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are really happy with the CADD-Solis pumps. At some point, we will look into getting the wireless...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a significant problem with the CADD-Solis pumps, and we just deal with the problem. The...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I never hear from Smiths Medical. I haven't really used their support. I haven't had training on...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product doesn't integrate, so I guess the product doesn't support our future goals. The platform...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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