Population Care Comments

 

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Current Time Inside Cache Tag Helper: 1/15/2021 4:15:15 PM and Model.EvProductId = 186526

Commentary Summary

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Neither
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User Commentary

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Director

Functionality and Upgrades

SPH Analytics is half and half when it comes to keeping promises. It would help if we could have...

Dec 2020
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Director

Implementation and Training

We haven’t had training in years, but it would be good to know what else is out there with SPH Analytics....

Dec 2020
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Director

Functionality and Upgrades

Population Care is so easy to use due to the filters and the fact that it is really basic. It closes...

Dec 2020
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Director

Relationship

I would like SPH Analytics’ support to do more one-on-one contact. I want more phone calls instead...

Dec 2020
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Manager

Functionality and Upgrades

The system is easy to use. I can pull data into an Excel spreadsheet and use that to send letters to...

Dec 2020
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Manager

Other Observations & Comments

If we keep the product, I am sure that my satisfaction will be high. I am not in charge of our...

Dec 2020
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Manager

Other Observations & Comments

I would recommend the product, but due to our recent merger, our executives decided not to extend...

Dec 2020
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Manager

Functionality and Upgrades

All team members need to be trained appropriately to use the software filters. The software should...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

We had a little bit of a struggle with the implementation, but that struggle was on both sides. The...

Dec 2020
 Helpful

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Analyst/Coordinator

Technology

One of the things we didn’t have before was the ability to evaluate claims in a structured way, and...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

We are on the right track for where we want to go with SPH Analytics, but it is unclear whether the...

Dec 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor has good intentions to keep all of their promises. But there are some things that I am...

Dec 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

The only complaint I have about integration is that I was used to an avenue of troubleshooting that...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

The user aspect of the product is very nice. It is very user friendly. It isn’t too difficult to...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

The product isn’t quite meeting all of our needs, but that is because there is work that we have to...

Dec 2020
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Manager

Implementation and Training

Our implementation was a little rocky because of COVID-19. It kind of messed up everything.

Nov 2020
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Manager

Service and Support

The support we get from SPH Analytics is excellent. I don't have anything bad to say. We haven't had...

Nov 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor's support throughout COVID-19 has been seamless. We haven’t had any hiccups or challenges...

Nov 2020
 Helpful

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Analyst/Coordinator

Service and Support

The solution updates automatically, and the vendor is always very good about communicating when they...

Nov 2020
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Analyst/Coordinator

Future Outlook

We aren't keeping this solution because of the COVID-19 pandemic. Unfortunately, like many other...

Nov 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor keeps their promises about the timelines for delivered upgrades. I can’t say enough good...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would absolutely buy this solution again. Purchasing this solution was one of the best decisions...

Nov 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I would give the vendor's initial training a high rating. We started out with weekly meetings and...

Nov 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor was always available and ready to reach out. That is one of the things I will miss the...

Nov 2020
 Helpful

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Analyst/Coordinator

Service and Support

Our support manager always reached out to let us know whether there would be downtime and why. This...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

This product's dashboards are a useful tool. With them, we can instantly see our trends over the...

Nov 2020
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Director

Functionality and Upgrades

The product is relatively easy and forthcoming. The vendor’s process for upgrades was pretty simple,...

Nov 2020
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Director

Service and Support

The vendor is proactive. They often reach out to let us know what we are missing and what we should...

Nov 2020
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Director

Lessons Learned

I would tell others looking at the vendor that their interoperability factor, ease of setting up the...

Nov 2020
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VP/Other Executive

Service and Support

SA Ignite is extremely knowledgeable and helps us plan what we are doing in relation to MIPS. The...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

Things are going very well. Prior to SA Ignite merging with SPH Analytics, SA Ignite was the best...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The tools are really amazing to use. They were originally developed by SA Ignite. and when they...

Sep 2020
 Helpful

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Manager

Lessons Learned

The system is not going to be easy for someone to just learn. Users really have to know what they...

Sep 2020
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Manager

Service and Support

I have a vendor representative who I work with, and that person supports me a lot in keeping up with...

Sep 2020
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Manager

Functionality and Upgrades

With the product, organizations are able to get a lot of information and work with patients as much...

Sep 2020
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Manager

Functionality and Upgrades

When we log in, the product takes us straight to the dashboard. The filters could be a little easier...

Sep 2020
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Manager

Lessons Learned

I would recommend the solution for sure. The product would be perfect for increasing the quality...

Sep 2020
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Manager

Interfacing and Integration

The solution integrates with our enterprise solution, but we aren't the only ones responsible for...

Jul 2020
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Manager

Functionality and Upgrades

The last upgrade had issues. The upgrade that was supposed to take place broke everything, and the...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor's support is really good. I have only dealt with one person at SPH Analytics, and I don’t...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of quality, I feel like the vendor does a very good job, and I think they will continue to...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

An opportunity would be to have better access to the data that is in the system. The system has...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor is great about avoiding charging for every little thing. I would say that we get our...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The system works as it is supposed to. It is easy to use, and the data is very understandable. The...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor's support is fairly good. I really don't have much interaction with any executives from...

Jul 2020
 Helpful

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Physician

Functionality and Upgrades

We used the system for reports to give to our patients for a while, and we are doing that now. There...

Jun 2020
 Helpful

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Physician

Functionality and Upgrades

The vendor designed a sheet that we print out that tells us patients’ needs, and I think it had way...

Jun 2020
 Helpful

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Physician

Other Observations & Comments

Population health management systems are all the same. It seems like it is easy for everybody to get...

Jun 2020
 Helpful

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Physician

Lessons Learned

I would tell others who are looking for something like Population Care that they need to find out...

Jun 2020
 Helpful

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Director

Service and Support

The thing that stands out to me about SPH Analytics is the continuity of help that I am getting. We...

May 2020
 Helpful

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Director

Functionality and Upgrades

We are pulling information from a separate system, and if there was a way for SPH Analytics’ system...

May 2020
 Helpful

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Director

Other Observations & Comments

We get charged for some things that I don’t think we should get charged for, but SPH Analytics is...

May 2020
 Helpful

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Director

Implementation and Training

We have gone through several upgrades, and the vendor has been responsive in terms of training us up...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

We get answers right away from the vendor’s support people. I don’t have to wait for days. When I...

May 2020
 Helpful

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Manager

Relationship

SPH Analytics merged with SA Ignite. So SPH Analytics had some change of hands, and there were some...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

There has not been anything different with SPH Analytics since COVID-19 hit. The vendor has been as...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

SPH Analytics does nickel-and-dime to an extent. Obviously, certain contractual changes cause...

May 2020
 Helpful

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Manager

Other Observations & Comments

The only hesitancy I have with SPH Analytics right now is because I still don’t have 2020 data; they...

May 2020
 Helpful

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Manager

Service and Support

We have meetings with SPH Analytics, and we have had all sorts of different levels of people hop on...

May 2020
 Helpful

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Manager

Future Outlook

I would recommend SPH Analytics hands down. SPH Analytics will still be with us until at least next...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Population Care is a great tool for us. I don't have anything but good things to say about...

Mar 2020
 Helpful

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Director

Service and Support

SPH Analytics has great support. I would even go on to say the support is excellent. If I need more...

Jan 2020
 Helpful

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Director

Relationship

The folks at SPH Analytics are able to help us look at all the angles to determine the best options...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The one thing that is missing from the tool is I am unable to look at data in a specific date range....

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Currently, we are using the reporting functionality in the tool. We are excited to add more...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

SPH Analytics' tool is my analytics tool. I use it to compile data from my EHR. It is user friendly...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I use Population Care every single day. It is a key part of my job. I like what the system does, and...

Jan 2020
 Helpful

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Director

Service and Support

I have a support contact at SPH Analytics who is excellent. I can contact that person via email,...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If I could change anything in Population Care, it would be the ability to capture page-specific...

Jan 2020
 Helpful

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Director

Interfacing and Integration

We use Population Care to find gaps in care. The system ties in with our EMR and works very well....

Jan 2020
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VP/Other Executive

Service and Support

The product is a little different than a population health platform. The vendor is restructuring...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

SPH Analytics needs to make sure they can provide the functionality around population health and...

Jan 2020
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VP/Other Executive

Other Observations & Comments

Based on what I hear, SPH Analytics is creating new technology. We haven't tried the products yet....

Jan 2020
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VP/Other Executive

Other Observations & Comments

SPH Analytics doesn't keep all of their promises. That depends on certain things. There may have...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

SPH Analytics has been pretty good about not nickel-and-diming us. We have been in debates about...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

SPH Analytics has provided us with a useful tool. Going forward, it is hard for me to say how useful...

Jan 2020
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