Population Care Comments

 
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Population Health Care Management 2019: Adoption Early But Gaining Traction
Population Health Care Management 2019:
Adoption Early But Gaining Traction
December 2019
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Clearing the Way to Value-Based Care Success: PHM Cornerstone Summit White Paper 2019
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Population Health Management 2018, Part 2: Which Vendors Contribute Most to Patient and Financial Outcomes?
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The Importance of Alignment in Value-Based Reimbursement

Population Health: Chasing Outcome Alignment

What Makes a Successful Population Health Vendor in 2018?

How Population Health Bucks the Consolidation Trend

Population Health: Start with Teams Not Tools

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Director

Functionality and Upgrades

SPH Analytics is half and half when it comes to keeping promises. It would help if we could have...

Dec 2020
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Director

Implementation and Training

We haven’t had training in years, but it would be good to know what else is out there with SPH Analytics....

Dec 2020
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Director

Functionality and Upgrades

Population Care is so easy to use due to the filters and the fact that it is really basic. It closes...

Dec 2020
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Director

Relationship

I would like SPH Analytics’ support to do more one-on-one contact. I want more phone calls instead...

Dec 2020
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Manager

Functionality and Upgrades

The system is easy to use. I can pull data into an Excel spreadsheet and use that to send letters to...

Dec 2020
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Manager

Other Observations & Comments

If we keep the product, I am sure that my satisfaction will be high. I am not in charge of our...

Dec 2020
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Manager

Other Observations & Comments

I would recommend the product, but due to our recent merger, our executives decided not to extend...

Dec 2020
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Manager

Functionality and Upgrades

All team members need to be trained appropriately to use the software filters. The software should...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

We had a little bit of a struggle with the implementation, but that struggle was on both sides. The...

Dec 2020
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Analyst/Coordinator

Technology

One of the things we didn’t have before was the ability to evaluate claims in a structured way, and...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

We are on the right track for where we want to go with SPH Analytics, but it is unclear whether the...

Dec 2020
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Analyst/Coordinator

Relationship

The vendor has good intentions to keep all of their promises. But there are some things that I am...

Dec 2020
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Analyst/Coordinator

Lessons Learned

The only complaint I have about integration is that I was used to an avenue of troubleshooting that...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

The user aspect of the product is very nice. It is very user friendly. It isn’t too difficult to...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

The product isn’t quite meeting all of our needs, but that is because there is work that we have to...

Dec 2020
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Manager

Implementation and Training

Our implementation was a little rocky because of COVID-19. It kind of messed up everything.

Nov 2020
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Manager

Service and Support

The support we get from SPH Analytics is excellent. I don't have anything bad to say. We haven't had...

Nov 2020
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Analyst/Coordinator

Service and Support

The vendor's support throughout COVID-19 has been seamless. We haven’t had any hiccups or challenges...

Nov 2020
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Analyst/Coordinator

Service and Support

The solution updates automatically, and the vendor is always very good about communicating when they...

Nov 2020
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Analyst/Coordinator

Future Outlook

We aren't keeping this solution because of the COVID-19 pandemic. Unfortunately, like many other...

Nov 2020
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Analyst/Coordinator

Relationship

The vendor keeps their promises about the timelines for delivered upgrades. I can’t say enough good...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would absolutely buy this solution again. Purchasing this solution was one of the best decisions...

Nov 2020
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Analyst/Coordinator

Implementation and Training

I would give the vendor's initial training a high rating. We started out with weekly meetings and...

Nov 2020
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Analyst/Coordinator

Relationship

The vendor was always available and ready to reach out. That is one of the things I will miss the...

Nov 2020
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Analyst/Coordinator

Service and Support

Our support manager always reached out to let us know whether there would be downtime and why. This...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

This product's dashboards are a useful tool. With them, we can instantly see our trends over the...

Nov 2020
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Director

Functionality and Upgrades

The product is relatively easy and forthcoming. The vendor’s process for upgrades was pretty simple,...

Nov 2020
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Director

Service and Support

The vendor is proactive. They often reach out to let us know what we are missing and what we should...

Nov 2020
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Director

Lessons Learned

I would tell others looking at the vendor that their interoperability factor, ease of setting up the...

Nov 2020
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VP/Other Executive

Service and Support

SA Ignite is extremely knowledgeable and helps us plan what we are doing in relation to MIPS. The...

Sep 2020
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VP/Other Executive

Service and Support

Things are going very well. Prior to SA Ignite merging with SPH Analytics, SA Ignite was the best...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The tools are really amazing to use. They were originally developed by SA Ignite. and when they...

Sep 2020
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Manager

Lessons Learned

The system is not going to be easy for someone to just learn. Users really have to know what they...

Sep 2020
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Manager

Service and Support

I have a vendor representative who I work with, and that person supports me a lot in keeping up with...

Sep 2020
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Manager

Functionality and Upgrades

With the product, organizations are able to get a lot of information and work with patients as much...

Sep 2020
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Manager

Functionality and Upgrades

When we log in, the product takes us straight to the dashboard. The filters could be a little easier...

Sep 2020
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Manager

Lessons Learned

I would recommend the solution for sure. The product would be perfect for increasing the quality...

Sep 2020
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Manager

Interfacing and Integration

The solution integrates with our enterprise solution, but we aren't the only ones responsible for...

Jul 2020
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Manager

Functionality and Upgrades

The last upgrade had issues. The upgrade that was supposed to take place broke everything, and the...

Jul 2020
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Manager

Service and Support

The vendor's support is really good. I have only dealt with one person at SPH Analytics, and I don’t...

Jul 2020
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Manager

Functionality and Upgrades

In terms of quality, I feel like the vendor does a very good job, and I think they will continue to...

Jul 2020
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Manager

Functionality and Upgrades

An opportunity would be to have better access to the data that is in the system. The system has...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor is great about avoiding charging for every little thing. I would say that we get our...

Jul 2020
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Manager

Functionality and Upgrades

The system works as it is supposed to. It is easy to use, and the data is very understandable. The...

Jul 2020
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Manager

Service and Support

The vendor's support is fairly good. I really don't have much interaction with any executives from...

Jul 2020
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Physician

Functionality and Upgrades

We used the system for reports to give to our patients for a while, and we are doing that now. There...

Jun 2020
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Physician

Functionality and Upgrades

The vendor designed a sheet that we print out that tells us patients’ needs, and I think it had way...

Jun 2020
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Physician

Other Observations & Comments

Population health management systems are all the same. It seems like it is easy for everybody to get...

Jun 2020
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Physician

Lessons Learned

I would tell others who are looking for something like Population Care that they need to find out...

Jun 2020
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Director

Service and Support

The thing that stands out to me about SPH Analytics is the continuity of help that I am getting. We...

May 2020
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Director

Functionality and Upgrades

We are pulling information from a separate system, and if there was a way for SPH Analytics’ system...

May 2020
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Director

Other Observations & Comments

We get charged for some things that I don’t think we should get charged for, but SPH Analytics is...

May 2020
 Helpful

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Director

Implementation and Training

We have gone through several upgrades, and the vendor has been responsive in terms of training us up...

May 2020
 Helpful

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Director

Service and Support

We get answers right away from the vendor’s support people. I don’t have to wait for days. When I...

May 2020
 Helpful

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Manager

Relationship

SPH Analytics merged with SA Ignite. So SPH Analytics had some change of hands, and there were some...

May 2020
 Helpful

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Manager

Other Observations & Comments

There has not been anything different with SPH Analytics since COVID-19 hit. The vendor has been as...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

SPH Analytics does nickel-and-dime to an extent. Obviously, certain contractual changes cause...

May 2020
 Helpful

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Manager

Other Observations & Comments

The only hesitancy I have with SPH Analytics right now is because I still don’t have 2020 data; they...

May 2020
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Manager

Service and Support

We have meetings with SPH Analytics, and we have had all sorts of different levels of people hop on...

May 2020
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Manager

Future Outlook

I would recommend SPH Analytics hands down. SPH Analytics will still be with us until at least next...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Population Care is a great tool for us. I don't have anything but good things to say about...

Mar 2020
 Helpful

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Director

Service and Support

SPH Analytics has great support. I would even go on to say the support is excellent. If I need more...

Jan 2020
 Helpful

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Director

Relationship

The folks at SPH Analytics are able to help us look at all the angles to determine the best options...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The one thing that is missing from the tool is I am unable to look at data in a specific date range....

Jan 2020
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Director

Functionality and Upgrades

Currently, we are using the reporting functionality in the tool. We are excited to add more...

Jan 2020
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Manager

Functionality and Upgrades

SPH Analytics' tool is my analytics tool. I use it to compile data from my EHR. It is user friendly...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I use Population Care every single day. It is a key part of my job. I like what the system does, and...

Jan 2020
 Helpful

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Director

Service and Support

I have a support contact at SPH Analytics who is excellent. I can contact that person via email,...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If I could change anything in Population Care, it would be the ability to capture page-specific...

Jan 2020
 Helpful

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Director

Interfacing and Integration

We use Population Care to find gaps in care. The system ties in with our EMR and works very well....

Jan 2020
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VP/Other Executive

Service and Support

The product is a little different than a population health platform. The vendor is restructuring...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

SPH Analytics needs to make sure they can provide the functionality around population health and...

Jan 2020
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VP/Other Executive

Other Observations & Comments

Based on what I hear, SPH Analytics is creating new technology. We haven't tried the products yet....

Jan 2020
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VP/Other Executive

Other Observations & Comments

SPH Analytics doesn't keep all of their promises. That depends on certain things. There may have...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

SPH Analytics has been pretty good about not nickel-and-diming us. We have been in debates about...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

SPH Analytics has provided us with a useful tool. Going forward, it is hard for me to say how useful...

Jan 2020
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Related Reports View All Reports

Clearing the Way to Value-Based Care Success: PHM Cornerstone Summit White Paper 2019
April 2019
Population Health Management 2018, Part 2: Which Vendors Contribute Most to Patient and Financial Outcomes?
January 2019
Decision Insights Report 2018: National Trends & Best Practices
April 2018



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