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Commentary Summary
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User Commentary
Director
Functionality and Upgrades
SPH Analytics is half and half when it comes to keeping promises. It would help if we could have...
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Director
Implementation and Training
We haven’t had training in years, but it would be good to know what else is out there with SPH Analytics....
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Director
Functionality and Upgrades
Population Care is so easy to use due to the filters and the fact that it is really basic. It closes...
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Director
Relationship
I would like SPH Analytics’ support to do more one-on-one contact. I want more phone calls instead...
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Manager
Functionality and Upgrades
The system is easy to use. I can pull data into an Excel spreadsheet and use that to send letters to...
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Manager
Other Observations & Comments
If we keep the product, I am sure that my satisfaction will be high. I am not in charge of our...
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Manager
Other Observations & Comments
I would recommend the product, but due to our recent merger, our executives decided not to extend...
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Manager
Functionality and Upgrades
All team members need to be trained appropriately to use the software filters. The software should...
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Analyst/Coordinator
Other Observations & Comments
We had a little bit of a struggle with the implementation, but that struggle was on both sides. The...
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Analyst/Coordinator
Technology
One of the things we didn’t have before was the ability to evaluate claims in a structured way, and...
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Analyst/Coordinator
Other Observations & Comments
We are on the right track for where we want to go with SPH Analytics, but it is unclear whether the...
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Analyst/Coordinator
Relationship
The vendor has good intentions to keep all of their promises. But there are some things that I am...
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Analyst/Coordinator
Lessons Learned
The only complaint I have about integration is that I was used to an avenue of troubleshooting that...
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Analyst/Coordinator
Functionality and Upgrades
The user aspect of the product is very nice. It is very user friendly. It isn’t too difficult to...
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Analyst/Coordinator
Other Observations & Comments
The product isn’t quite meeting all of our needs, but that is because there is work that we have to...
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Manager
Implementation and Training
Our implementation was a little rocky because of COVID-19. It kind of messed up everything.
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Manager
Service and Support
The support we get from SPH Analytics is excellent. I don't have anything bad to say. We haven't had...
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Analyst/Coordinator
Service and Support
The vendor's support throughout COVID-19 has been seamless. We haven’t had any hiccups or challenges...
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Analyst/Coordinator
Service and Support
The solution updates automatically, and the vendor is always very good about communicating when they...
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Analyst/Coordinator
Future Outlook
We aren't keeping this solution because of the COVID-19 pandemic. Unfortunately, like many other...
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Analyst/Coordinator
Relationship
The vendor keeps their promises about the timelines for delivered upgrades. I can’t say enough good...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would absolutely buy this solution again. Purchasing this solution was one of the best decisions...
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Analyst/Coordinator
Implementation and Training
I would give the vendor's initial training a high rating. We started out with weekly meetings and...
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Analyst/Coordinator
Relationship
The vendor was always available and ready to reach out. That is one of the things I will miss the...
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Analyst/Coordinator
Service and Support
Our support manager always reached out to let us know whether there would be downtime and why. This...
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Analyst/Coordinator
Functionality and Upgrades
This product's dashboards are a useful tool. With them, we can instantly see our trends over the...
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Director
Functionality and Upgrades
The product is relatively easy and forthcoming. The vendor’s process for upgrades was pretty simple,...
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Director
Service and Support
The vendor is proactive. They often reach out to let us know what we are missing and what we should...
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Director
Lessons Learned
I would tell others looking at the vendor that their interoperability factor, ease of setting up the...
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VP/Other Executive
Service and Support
SA Ignite is extremely knowledgeable and helps us plan what we are doing in relation to MIPS. The...
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VP/Other Executive
Service and Support
Things are going very well. Prior to SA Ignite merging with SPH Analytics, SA Ignite was the best...
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VP/Other Executive
Functionality and Upgrades
The tools are really amazing to use. They were originally developed by SA Ignite. and when they...
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Manager
Lessons Learned
The system is not going to be easy for someone to just learn. Users really have to know what they...
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Manager
Service and Support
I have a vendor representative who I work with, and that person supports me a lot in keeping up with...
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Manager
Functionality and Upgrades
With the product, organizations are able to get a lot of information and work with patients as much...
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Manager
Functionality and Upgrades
When we log in, the product takes us straight to the dashboard. The filters could be a little easier...
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Manager
Lessons Learned
I would recommend the solution for sure. The product would be perfect for increasing the quality...
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Manager
Interfacing and Integration
The solution integrates with our enterprise solution, but we aren't the only ones responsible for...
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Manager
Functionality and Upgrades
The last upgrade had issues. The upgrade that was supposed to take place broke everything, and the...
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Manager
Service and Support
The vendor's support is really good. I have only dealt with one person at SPH Analytics, and I don’t...
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Manager
Functionality and Upgrades
In terms of quality, I feel like the vendor does a very good job, and I think they will continue to...
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Manager
Functionality and Upgrades
An opportunity would be to have better access to the data that is in the system. The system has...
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Manager
ROI / Cost (care and feeding)
The vendor is great about avoiding charging for every little thing. I would say that we get our...
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Manager
Functionality and Upgrades
The system works as it is supposed to. It is easy to use, and the data is very understandable. The...
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Manager
Service and Support
The vendor's support is fairly good. I really don't have much interaction with any executives from...
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Physician
Functionality and Upgrades
We used the system for reports to give to our patients for a while, and we are doing that now. There...
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Physician
Functionality and Upgrades
The vendor designed a sheet that we print out that tells us patients’ needs, and I think it had way...
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Physician
Other Observations & Comments
Population health management systems are all the same. It seems like it is easy for everybody to get...
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Physician
Lessons Learned
I would tell others who are looking for something like Population Care that they need to find out...
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Director
Service and Support
The thing that stands out to me about SPH Analytics is the continuity of help that I am getting. We...
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Director
Functionality and Upgrades
We are pulling information from a separate system, and if there was a way for SPH Analytics’ system...
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Director
Other Observations & Comments
We get charged for some things that I don’t think we should get charged for, but SPH Analytics is...
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Director
Implementation and Training
We have gone through several upgrades, and the vendor has been responsive in terms of training us up...
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Director
Service and Support
We get answers right away from the vendor’s support people. I don’t have to wait for days. When I...
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Manager
Relationship
SPH Analytics merged with SA Ignite. So SPH Analytics had some change of hands, and there were some...
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Manager
Other Observations & Comments
There has not been anything different with SPH Analytics since COVID-19 hit. The vendor has been as...
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Manager
ROI / Cost (care and feeding)
SPH Analytics does nickel-and-dime to an extent. Obviously, certain contractual changes cause...
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Manager
Other Observations & Comments
The only hesitancy I have with SPH Analytics right now is because I still don’t have 2020 data; they...
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Manager
Service and Support
We have meetings with SPH Analytics, and we have had all sorts of different levels of people hop on...
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Manager
Future Outlook
I would recommend SPH Analytics hands down. SPH Analytics will still be with us until at least next...
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Manager
Functionality and Upgrades
Population Care is a great tool for us. I don't have anything but good things to say about...
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Director
Service and Support
SPH Analytics has great support. I would even go on to say the support is excellent. If I need more...
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Director
Relationship
The folks at SPH Analytics are able to help us look at all the angles to determine the best options...
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Director
Functionality and Upgrades
The one thing that is missing from the tool is I am unable to look at data in a specific date range....
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Director
Functionality and Upgrades
Currently, we are using the reporting functionality in the tool. We are excited to add more...
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Manager
Functionality and Upgrades
SPH Analytics' tool is my analytics tool. I use it to compile data from my EHR. It is user friendly...
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Director
Functionality and Upgrades
I use Population Care every single day. It is a key part of my job. I like what the system does, and...
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Director
Service and Support
I have a support contact at SPH Analytics who is excellent. I can contact that person via email,...
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Director
Functionality and Upgrades
If I could change anything in Population Care, it would be the ability to capture page-specific...
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Director
Interfacing and Integration
We use Population Care to find gaps in care. The system ties in with our EMR and works very well....
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VP/Other Executive
Service and Support
The product is a little different than a population health platform. The vendor is restructuring...
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VP/Other Executive
ROI / Cost (care and feeding)
SPH Analytics needs to make sure they can provide the functionality around population health and...
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VP/Other Executive
Other Observations & Comments
Based on what I hear, SPH Analytics is creating new technology. We haven't tried the products yet....
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VP/Other Executive
Other Observations & Comments
SPH Analytics doesn't keep all of their promises. That depends on certain things. There may have...
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VP/Other Executive
ROI / Cost (care and feeding)
SPH Analytics has been pretty good about not nickel-and-diming us. We have been in debates about...
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VP/Other Executive
ROI / Cost (care and feeding)
SPH Analytics has provided us with a useful tool. Going forward, it is hard for me to say how useful...
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