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Population Care Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Service and Support
SA Ignite is extremely knowledgeable and helps us plan what we are doing in relation to MIPS. The...
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VP/Other Executive
Service and Support
Things are going very well. Prior to SA Ignite merging with SPH Analytics, SA Ignite was the best...
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VP/Other Executive
Functionality and Upgrades
The tools are really amazing to use. They were originally developed by SA Ignite. and when they...
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Manager
Lessons Learned
The system is not going to be easy for someone to just learn. Users really have to know what they...
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Manager
Service and Support
I have a vendor representative who I work with, and that person supports me a lot in keeping up with...
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Manager
Functionality and Upgrades
With the product, organizations are able to get a lot of information and work with patients as much...
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Manager
Functionality and Upgrades
When we log in, the product takes us straight to the dashboard. The filters could be a little easier...
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Manager
Lessons Learned
I would recommend the solution for sure. The product would be perfect for increasing the quality...
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Manager
Interfacing and Integration
The solution integrates with our enterprise solution, but we aren't the only ones responsible for...
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Manager
Functionality and Upgrades
The last upgrade had issues. The upgrade that was supposed to take place broke everything, and the...
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Manager
Service and Support
The vendor's support is really good. I have only dealt with one person at SPH Analytics, and I don’t...
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Manager
Functionality and Upgrades
In terms of quality, I feel like the vendor does a very good job, and I think they will continue to...
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Manager
Functionality and Upgrades
An opportunity would be to have better access to the data that is in the system. The system has...
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Manager
ROI / Cost (care and feeding)
The vendor is great about avoiding charging for every little thing. I would say that we get our...
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Manager
Functionality and Upgrades
The system works as it is supposed to. It is easy to use, and the data is very understandable. The...
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Manager
Service and Support
The vendor's support is fairly good. I really don't have much interaction with any executives from...
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Physician
Functionality and Upgrades
We used the system for reports to give to our patients for a while, and we are doing that now. There...
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Physician
Functionality and Upgrades
The vendor designed a sheet that we print out that tells us patients’ needs, and I think it had way...
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Physician
Other Observations & Comments
Population health management systems are all the same. It seems like it is easy for everybody to get...
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Physician
Lessons Learned
I would tell others who are looking for something like Population Care that they need to find out...
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Director
Service and Support
The thing that stands out to me about SPH Analytics is the continuity of help that I am getting. We...
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Director
Functionality and Upgrades
We are pulling information from a separate system, and if there was a way for SPH Analytics’ system...
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Director
Other Observations & Comments
We get charged for some things that I don’t think we should get charged for, but SPH Analytics is...
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Director
Implementation and Training
We have gone through several upgrades, and the vendor has been responsive in terms of training us up...
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Director
Service and Support
We get answers right away from the vendor’s support people. I don’t have to wait for days. When I...
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Manager
Relationship
SPH Analytics merged with SA Ignite. So SPH Analytics had some change of hands, and there were some...
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Manager
Other Observations & Comments
There has not been anything different with SPH Analytics since COVID-19 hit. The vendor has been as...
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Manager
ROI / Cost (care and feeding)
SPH Analytics does nickel-and-dime to an extent. Obviously, certain contractual changes cause...
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Manager
Other Observations & Comments
The only hesitancy I have with SPH Analytics right now is because I still don’t have 2020 data; they...
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Manager
Service and Support
We have meetings with SPH Analytics, and we have had all sorts of different levels of people hop on...
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Manager
Future Outlook
I would recommend SPH Analytics hands down. SPH Analytics will still be with us until at least next...
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Manager
Functionality and Upgrades
Population Care is a great tool for us. I don't have anything but good things to say about...
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Director
Service and Support
SPH Analytics has great support. I would even go on to say the support is excellent. If I need more...
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Director
Relationship
The folks at SPH Analytics are able to help us look at all the angles to determine the best options...
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Director
Functionality and Upgrades
The one thing that is missing from the tool is I am unable to look at data in a specific date range....
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Director
Functionality and Upgrades
Currently, we are using the reporting functionality in the tool. We are excited to add more...
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Manager
Functionality and Upgrades
SPH Analytics' tool is my analytics tool. I use it to compile data from my EHR. It is user friendly...
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Director
Functionality and Upgrades
I use Population Care every single day. It is a key part of my job. I like what the system does, and...
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Director
Service and Support
I have a support contact at SPH Analytics who is excellent. I can contact that person via email,...
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Director
Functionality and Upgrades
If I could change anything in Population Care, it would be the ability to capture page-specific...
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Director
Interfacing and Integration
We use Population Care to find gaps in care. The system ties in with our EMR and works very well....
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VP/Other Executive
Service and Support
The product is a little different than a population health platform. The vendor is restructuring...
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VP/Other Executive
ROI / Cost (care and feeding)
SPH Analytics needs to make sure they can provide the functionality around population health and...
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VP/Other Executive
Other Observations & Comments
Based on what I hear, SPH Analytics is creating new technology. We haven't tried the products yet....
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VP/Other Executive
Other Observations & Comments
SPH Analytics doesn't keep all of their promises. That depends on certain things. There may have...
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VP/Other Executive
ROI / Cost (care and feeding)
SPH Analytics has been pretty good about not nickel-and-diming us. We have been in debates about...
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VP/Other Executive
ROI / Cost (care and feeding)
SPH Analytics has provided us with a useful tool. Going forward, it is hard for me to say how useful...
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Manager
Functionality and Upgrades
People need to be clear about what they want to use the system for. The system has a lot of...
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Manager
Functionality and Upgrades
We can manipulate data right in SPH Analytics' system. I prefer not to do that, though. The data...
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Manager
Service and Support
In the last year, we have had a lot of struggles because we switched our EMR. SPH Analytics' system...
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Manager
Functionality and Upgrades
SPH Analytics' system doesn’t have a way for us to do patient recalls for adult physicals. That...
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Manager
Functionality and Upgrades
If SPH Analytics' system had a way for us to enter a diabetic eye exam as positive or negative so...
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Manager
Functionality and Upgrades
SPH Analytics' system is user friendly. If we aren't sure what a certain metric means, we can very...
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Manager
Other Observations & Comments
We use Population Care in connection with a quality-payment model. Another vendor aggregates the...
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Manager
Relationship
For issues that require actual patches to the app or new updates, we typically wait many months. We...
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Manager
Functionality and Upgrades
There are just not many companies doing this kind of work. We tend to keep our eyes on what is going...
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Manager
Service and Support
A lot of what I do involves tracking support issues. Part of my responsibility is to ensure that...
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Manager
Relationship
SPH Analytics is very responsive in terms of soliciting feedback and acting on it. When we ask for...
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Manager
Other Observations & Comments
SPH Analytics may be a part of our long-term plans. Over the next few years, we are going to try to...
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Manager
Relationship
I would buy SPH Analytics' system again. We are very happy with the vendor. So far, SPH Analytics...
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Manager
Other Observations & Comments
We have had some SPH Analytics executives touch base, but we had to ask for that meeting.
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Manager
Other Observations & Comments
SPH Analytics has little clips and videos for the onboarding process, and those are easy. As we...
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Director
ROI / Cost (care and feeding)
Within the tool, we can look at all of the various measures or parameters that meet the different...
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Director
Service and Support
The vendor’s support is excellent. Whenever we have needed the vendor, they have been available and...
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Analyst/Coordinator
Functionality and Upgrades
I absolutely would purchase the system again. The vendor takes my feedback about enhancements and...
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Analyst/Coordinator
ROI / Cost (care and feeding)
SA Ignite has a very easy, upfront, per-user pricing model, and that is super simple. The situation...
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Analyst/Coordinator
Implementation and Training
The implementation was fairly straightforward. We had weekly project meetings and didn't really have...
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Analyst/Coordinator
Functionality and Upgrades
There wasn't anything that we saw in the demo that we couldn't get our hands on once we actually...
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Analyst/Coordinator
Functionality and Upgrades
The product allows us to pull in data from our EHR and use the different scorecards to provide...
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Analyst/Coordinator
Functionality and Upgrades
The product is really easy to use. SA Ignite made several changes in the last release to make the...
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Analyst/Coordinator
Service and Support
SA Ignite's support is incredibly responsive. The email system is not fussy. We just email things to...
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Analyst/Coordinator
Relationship
SA Ignite's executive involvement has been really limited, but I don't think we need any executive...
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Analyst/Coordinator
Functionality and Upgrades
Before we had SA Ignite's product, we didn't have a way to pull together any of the analytic data on...
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Analyst/Coordinator
Functionality and Upgrades
I recommend the product all the time. We are part of a larger collaboration group, and the product...
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Analyst/Coordinator
Future Outlook
Based on past performance, I don't have any reason to believe that things with the product will be...
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Director
Functionality and Upgrades
SPH Analytics does a fine job, and they are clever to work with. SPH Analytics provides fully...
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Director
Functionality and Upgrades
If we stay with our other vendor, we will likely stay with SPH Analytics. SPH Analytics is not...
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Director
Other Observations & Comments
SPH Analytics has not made a whole lot of promises. The vendor does charge a lot, but I don’t know...
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Director
Service and Support
The vendor’s support is actually pretty proactive. The people are proactive and bug us about things....
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Manager
Implementation and Training
The initial training is phenomenal, but the education isn't as prevalent once users are more...
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