Spok Messenger Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 9:04:38 AM and Model.EvProductId = 78886

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

We have a lot of alarms routing through Spok Messenger, such as temperature alarms. We have alarms...

Nov 2019
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Director

Relationship

I don’t really know yet what the future vision of the product is. Spok has been working on the...

Nov 2019
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Manager

Implementation and Training

With some solutions, the person who is responsible for the training does a very good job. With other...

Nov 2019
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Manager

Future Outlook

Spok's road map looks very promising, Spok did not meet our organization's needs in the past, but...

Nov 2019
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Manager

Functionality and Upgrades

One of the great things that Spok has been doing on the clinical side is include a lot of specific...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We have very few issues with Spok Messenger. It works well and stays in the background.

Sep 2019
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Director

Functionality and Upgrades

An area of opportunity for Spok regarding their system is that the screen could be organized...

Mar 2019
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Director

Functionality and Upgrades

Things are going pretty well with Spok Messenger. The reason we implemented it is that we had...

Mar 2019
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Director

Service and Support

The challenge with Spok at times is getting someone who knows our environment. The vendor's people...

Mar 2019
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Director

Other Observations & Comments

Sometimes Spok isn't always able to execute on the ideas they receive. My perception is that since...

Mar 2019
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Director

Functionality and Upgrades

One thing Spok could improve is reporting. We as a health system look at a lot of data from the...

Mar 2019
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Director

Functionality and Upgrades

Spok Messenger's biggest impact has been the ability to introduce self-service. Rather than having...

Mar 2019
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VP/Other Executive

Service and Support

Spok’s support has gone up substantially. They brought in a new person who is responsible for...

Mar 2019
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VP/Other Executive

Service and Support

Not a lot has changed with Spok, and that is both good and bad. Our environment is much more stable...

Mar 2019
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VP/Other Executive

Service and Support

Spok lost one of their senior product managers. That loss might not actually have been a bad thing,...

Mar 2019
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VP/Other Executive

Functionality and Upgrades

Spok does well in terms of driving tangible outcomes. There are instances where Spok does an...

Mar 2019
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VP/Other Executive

Technology

We are using Spok Messenger for in-house code paging. We aren't using Spok Mobile. We are just...

Mar 2019
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VP/Other Executive

Technology

Spok has a dated user interface. The shortfall there is that Spok is not as quick to turn out new releases....

Mar 2019
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VP/Other Executive

Interfacing and Integration

We would certainly include Spok again in the suite of choices. Some other organizations that I am in...

Mar 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Spok is good about not nickel-and-diming. There are defined charges, so every time I want to...

Mar 2019
 Helpful

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VP/Other Executive

Lessons Learned

I would recommend the Spok system, but I would recommend having a lot of conversations with other...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We can send out alarms and notifications to operators and groups. That functionality is a strength...

Jan 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We can track our alerts and generate reports from that tracking data. We get notifications and can...

Jan 2019
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Analyst/Coordinator

Interfacing and Integration

The tool interfaces with our nursing software, so we can set up nurse calls with it. That...

Jan 2019
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Manager

Other Observations & Comments

In terms of the functionality, Spok Messenger does what we want it to do, but nobody but me...

Dec 2018
 Helpful

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Manager

Service and Support

Spok sent a person to do a two-hour training. We went over the programming and how things work. Then...

Dec 2018
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Manager

Service and Support

I would not buy Spok Messenger again. It is extremely difficult to use, and Spok’s tech support is...

Dec 2018
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Manager

Service and Support

We have an ongoing service contract with Spok, so we pay a flat fee and get access to different...

Dec 2018
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Manager

Functionality and Upgrades

Spok Messenger outputs messages, different codes, and locations. We use it to take those pieces and...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

Spok Messenger is very robust. It manages to do a lot of different things, but it has drawbacks with...

Dec 2018
 Helpful

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Analyst/Coordinator

Service and Support

We had an installation with Spok that didn't go very well. Certain things kept crashing. I had a...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Spok Messenger is the only product out there that does what we need a product to do. It has some...

Aug 2018
 Helpful

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VP/Other Executive

Technology

We planned and performed a major upgrade this year. After the upgrade, we had substantial problems...

Aug 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We haven't had a lot of issues with Spok Messenger. Once it was set up, we didn't have to put in a...

Aug 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We have been talking with Spok about adding a few connectors or third-party apps into Spok...

Aug 2018
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Analyst/Coordinator

Interfacing and Integration

I would love to have a connector from Spok Messenger to Spok Mobile. That connector would resolve...

Aug 2018
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Analyst/Coordinator

Future Outlook

We have started to schedule quarterly meetings with Spok to discuss how we can move forward. We do...

Aug 2018
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Analyst/Coordinator

Service and Support

We did a major upgrade last year to Spok Messenger, and overall, it went well. In general, the...

Aug 2018
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Manager

Functionality and Upgrades

We use Spok Messenger for most of our workflow integration for nurse call messaging, and we have...

Jul 2018
 Helpful

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Manager

Relationship

We have had a good support relationship with Spok; they have worked very well with us. I haven’t...

Jul 2018
 Helpful

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Manager

Lessons Learned

I am not sure whether Spok Messenger is part of our long-term plans. I would hesitate to buy it again....

Jul 2018
 Helpful

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Manager

Service and Support

Spok's product management, support, and services have been excellent.

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

The biggest problem with Spok Messenger is trying to understand the different modules. It is hard to...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

Spok Messenger is very easy to use.

Jul 2018
 Helpful

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Manager

Other Observations & Comments

We might not be using Spok to the fullest. I don't think we are leveraging them for all our...

Jul 2018
 Helpful

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Manager

Relationship

An executive sometimes reaches out when we have problems or to see how we are doing. Spok has been...

Jul 2018
 Helpful

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Manager

Other Observations & Comments

It is difficult to understand Spok’s suite of products and how to leverage them. That is our main...

Jul 2018
 Helpful

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Director

Relationship

We have a straightforward relationship with Spok. Our original sales representative has moved to...

Jun 2018
 Helpful

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Director

Other Observations & Comments

Spok hasn't done everything that we have wanted them to do. They have changed their timelines for...

Jun 2018
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Director

Other Observations & Comments

The closest Spok has come to breaking a promise was with one request. We had been asking for...

Jun 2018
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Director

Sales and Contracting

Spok has stayed true to what they quoted us. They are no different from any other IT vendor....

Jun 2018
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Director

Functionality and Upgrades

We have been able to use Spok Messenger extensively. It is integral to what we are doing, and we...

Jun 2018
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Director

Future Outlook

I hope that our satisfaction will go up this year and that some of our requests will make it onto...

Jun 2018
 Helpful

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Director

Relationship

We definitely have a partnership with Spok. They check up on us, and we check in with them. For the...

Jun 2018
 Helpful

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Director

Functionality and Upgrades

Spok Messenger is mostly on the back end; it talks between the systems, so we get to use whatever...

Jun 2018
 Helpful

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Director

Service and Support

The IntelliSuite people are close to the top of our relationship. They are very straightforward....

Jun 2018
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Director

Functionality and Upgrades

We use Spok Messenger for paging. So when I am on call, I get paged through Spok Messenger. Also, if...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

Spok Messenger is a great solution. It is just easy to use. We can do audits and put in all kinds of...

Mar 2018
 Helpful

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Future Outlook

We are moving away from the system because we feel that it has limited integration and...

Feb 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We would like to see Spok improve the integration between Spok Messenger and our call manager data....

Nov 2017
 Helpful

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Analyst/Coordinator

Implementation and Training

Our recent implementation of Spok Messenger was pretty seamless. The people came out and implemented...

Nov 2017
 Helpful

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Analyst/Coordinator

Technology

Spok has always done a good job of delivering new technology that meets our needs. There are always...

Nov 2017
 Helpful

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Analyst/Coordinator

Service and Support

We have a new dedicated support person this year, and this person is making an effort to contact us...

Nov 2017
 Helpful

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Analyst/Coordinator

Lessons Learned

Organizations implementing Spok Messenger should make sure to get physician buy-in. Physician buy-in...

Nov 2017
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Spok Messenger interfaces nicely with our alarm management system and other applications. We have...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When Spok Messenger works correctly, it works great. However, the interfaces aren't monitored. If...

Nov 2017
 Helpful

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Analyst/Coordinator

Service and Support

The support from Spok is very responsive. They have first-level tech support people that we can call...

Nov 2017
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Analyst/Coordinator

Relationship

The first-level tech support is great. However, if we have to escalate to the executives, there is...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Vendors need to realize that documentation is huge. Spok needs to provide better documentation.

Nov 2017
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Director

Functionality and Upgrades

Spok Messenger has allowed us to automate some things such as communication with our nursing staff...

Nov 2017
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Director

Interfacing and Integration

Spok Messenger links to other Spok products, and that is really important to us because Spok...

Nov 2017
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Director

Technology

Spok Messenger isn't as redundant as some of the other applications we use. We haven't had a lot of...

Nov 2017
 Helpful

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Director

Lessons Learned

It is important for organizations that have Spok Messenger to understand that Spok Messenger can...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Spok is a really good company. The product and service that they deliver are really far more...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

Spok is very good on the technical side, but getting to a technician is the problem. Once we get to...

Oct 2017
 Helpful

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Analyst/Coordinator

Sales and Contracting

Spok does not really notify me of things that are available. They used to send emails and say what...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

I have an issue with Spok's support. When I call about certain products, I leave a message, but it...

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Even though Spok Messenger meets our needs, it sometimes needs to exceed them because sometimes...

Oct 2017
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Analyst/Coordinator

Other Observations & Comments

Spok is a good company. There are some things that they could do to improve.

Oct 2017
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Manager

Functionality and Upgrades

We rarely have any issues with Spok Messenger. Any issues that come up are ones that we have created...

Oct 2017
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Manager

Other Observations & Comments

Spok Messenger isn't a highly utilized system. There are more things that we could do with the...

Oct 2017
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VP/Other Executive

Relationship

Spok has not been responsive to application changes that we would like to see. Our relationship has...

Oct 2017
 Helpful

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Director

Other Observations & Comments

Spok Messenger does not work well, but it is not all Spok's fault. Sometimes physicians say that...

Oct 2017
 Helpful

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