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KLAS Research Director - Dustin Cragun
Subject Expert

Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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Director

Functionality and Upgrades

One of the reasons we chose Access Director was the reporting mechanism. I did not like the software...

Jan 2021
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Director

Functionality and Upgrades

Access Director is making a difference for us. We do have a few little bugs in it, but that is no...

Jan 2021
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Manager

Functionality and Upgrades

We are very thankful for the data that Access Director provides, but in a primary care office, we...

Dec 2020
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Manager

Functionality and Upgrades

I did not find it hard to get the estimator up and running. Our professional fee schedules are easy...

Dec 2020
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Manager

Relationship

We have a partnership with the vendor. They really want everyone involved and at the table. They...

Dec 2020
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Manager

Implementation and Training

The vendor could improve their training and support. That is my only suggestion. The training could...

Dec 2020
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Manager

Service and Support

We worked with SSI Group during COVID-19, and they were great to work with. We had some things that...

Dec 2020
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Manager

Functionality and Upgrades

SSI Group’s technology is very intuitive. I don’t have issues with it. My team and the billing...

Dec 2020
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Analyst/Coordinator

Relationship

I have been more than happy with the vendor's service. The whole implementation process was made...

Dec 2020
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Analyst/Coordinator

Service and Support

The vendor has been so organized. We have frequent calls with the vendor, and there is a...

Dec 2020
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Analyst/Coordinator

Implementation and Training

I rate the vendor highly for their implementation. The vendor has been fabulous even though the...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, I am sure there could be improvements made to the product. The ease of use could be...

Dec 2020
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Director

Other Observations & Comments

We looked to SSI Group to fill a need from another product, but over time, our original vendor has...

Nov 2020
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Director

Service and Support

The vendor’s trading partner is TransUnion, and they support us quite a bit. TransUnion didn’t do a...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We have only little issues with the solution, and the vendor has always worked to facilitate any...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

Sometimes it feels like the vendor is not spending the R&D money to enhance the product.

Feb 2020
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VP/Other Executive

Relationship

We have regular calls with the vendor, and we rarely have to contact the support people. We have...

Feb 2020
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VP/Other Executive

Implementation and Training

The initial training was outstanding, and the vendor did everything within their power to make...

Feb 2020
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VP/Other Executive

Relationship

We find that a lot of things have been driven by the acute care environment, and that environment...

Feb 2020
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VP/Other Executive

Other Observations & Comments

We are trying to get deeper into patients’ benefits and understand what is available. We don’t...

Feb 2020
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VP/Other Executive

Service and Support

We used SSI Group at one time, and we didn’t have a very good outcome. But since SSI Group acquired...

Feb 2020
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VP/Other Executive

Relationship

The implementation wasn’t as smooth as it could have been. Our IT department in the local market was...

Feb 2020
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Manager

Relationship

SSI Group helps our revenue cycle director get the reports that are needed for meetings. Help from...

Feb 2020
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