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Access Director Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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VP/Other Executive

We get good value from Access Director. The vendor is very customer focused and forward thinking....

Mar 2021
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Manager

I have never seen SSI Group walk away from a challenge. We never ask them to do something specific...

Feb 2021
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Manager

Access Director absorbs information without any problems whatsoever. I have more problems with my...

Feb 2021
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Manager

We are a unique organization, and the vendor has done a great job of trying to help us keep things...

Feb 2021
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Manager

The only thing that is missing in Access Director is more state Medicaid information. The vendor...

Feb 2021
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Manager

We get SSI Group's attention when we have problems, and they get involved and take action as needed....

Feb 2021
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Manager

I don't find any fault with Access Director at the moment. It is serving our needs, and we aren't...

Feb 2021
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Manager

There has been a lot of refining throughout the process. The main reason we picked the product was...

Feb 2021
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Manager

Access Director is a newer system, so there have been some growing pains. The way we do things at...

Feb 2021
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Manager

We asked for a lot that the vendor added to the product, but the implementation went smoothly. It...

Feb 2021
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Director

One of the reasons we chose Access Director was the reporting mechanism. I did not like the software...

Jan 2021
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Director

Access Director is making a difference for us. We do have a few little bugs in it, but that is no...

Jan 2021
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Manager

We are very thankful for the data that Access Director provides, but in a primary care office, we...

Dec 2020
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Manager

I did not find it hard to get the estimator up and running. Our professional fee schedules are easy...

Dec 2020
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Manager

We have a partnership with the vendor. They really want everyone involved and at the table. They...

Dec 2020
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Manager

The vendor could improve their training and support. That is my only suggestion. The training could...

Dec 2020
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Manager

We worked with SSI Group during COVID-19, and they were great to work with. We had some things that...

Dec 2020
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Manager

SSI Group’s technology is very intuitive. I don’t have issues with it. My team and the billing...

Dec 2020
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Analyst/Coordinator

I have been more than happy with the vendor's service. The whole implementation process was made...

Dec 2020
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Analyst/Coordinator

The vendor has been so organized. We have frequent calls with the vendor, and there is a...

Dec 2020
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Analyst/Coordinator

I rate the vendor highly for their implementation. The vendor has been fabulous even though the...

Dec 2020
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Analyst/Coordinator

Overall, I am sure there could be improvements made to the product. The ease of use could be...

Dec 2020
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Director

We looked to SSI Group to fill a need from another product, but over time, our original vendor has...

Nov 2020
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Director

The vendor’s trading partner is TransUnion, and they support us quite a bit. TransUnion didn’t do a...

Nov 2020
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