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Access Director Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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Manager

We went with SSI Group's product because it integrates with other SSI Group products. The...

Jul 2021
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Manager

I question SSI Group’s integration capability with Access Director. We are lacking because of a...

Jul 2021
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Manager

We are on the verge of getting to a much better place with the integration issues we have had with...

Jul 2021
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Manager

SSI Group's partnership with another vendor we use is not as good as it could be. The two vendors...

Jul 2021
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(0)
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Director

Access Director fits in well with price, estimation, and demographics. That is very good.

Jul 2021
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Director

I think that the solution might be suffering from growing pains. It was a little difficult to get...

Jul 2021
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Director

I would like to see the vendor do a better job of keeping Access Director updated. They aren't quick...

Jul 2021
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Manager

If I put the patient information in Access Director and say that the patient is not the subscriber,...

Jun 2021
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Manager

When we first bought Access Director, we were not really trained fully on how to use it to the best...

Jun 2021
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Manager

Our lab uses Access Director a lot and struggles with having to change settings so that everybody...

Jun 2021
||
(0)
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Analyst/Coordinator

We went live with SSI Group's price estimator, but we have very few users trained on it. We aren't...

Jun 2021
||
(0)
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Analyst/Coordinator

We are heavy users of the insurance verification tool. We use it all day, every day. Everything has...

Jun 2021
||
(0)
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Analyst/Coordinator

If there is ever an issue, we have a specialist who is wonderful. We absolutely love this person....

Jun 2021
||
(0)
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Analyst/Coordinator

The big reason we went to SSI Group was that at the time, they had a pricing estimation tool and...

Jun 2021
||
(0)
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CFO

Access Director has been well received so far. The response time is good, the connectivity is good,...

Jun 2021
||
(0)
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CFO

Our revenue cycle partners are always trying to innovate and improve on patient engagement and the...

Jun 2021
||
(0)
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Director

The support we receive from SSI Group is top notch. The executive-level support is proactive.

Jun 2021
||
(0)
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Director

The integration of the eligibility, estimation, and collections tools are seamless in Access...

Jun 2021
||
(0)
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Director

The only pain points we have with Access Director are doing ongoing troubleshooting of payer...

Jun 2021
||
(0)
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Manager

We are finding a lot of codes that our billing department says don’t meet medical necessity for some...

May 2021
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(0)
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Manager

We are implementing the product at a new location. I haven’t seen any implementation issues with SSI...

May 2021
||
(0)
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Manager

Our previous vendor was no longer supporting their product for medical necessity checking, so we had...

May 2021
||
(0)
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Manager

We were able to set up Access Director on another system, so we shouldn’t have to manage the logins...

May 2021
||
(0)
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Manager

I haven’t heard from SSI Group. It has been a complete hassle on the training side, the accessing...

May 2021
||
(0)
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Manager

The vendor keeps their promises. We have a very strong relationship with SSI Group, and they are...

May 2021
||
(0)
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Director

The vendor was already under contract to provide us with a form of insurance eligibility...

May 2021
||
(0)
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Director

The problem we run into is that the insurance information we get is probably more inconsistent and...

May 2021
||
(0)
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Director

We are not really using the solution anymore. There was a discussion about whether to button up the...

May 2021
||
(0)
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Director

Before we got Access Director, we were using an integrated solution. When we got Access Director,...

May 2021
||
(0)
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Director

The vendor's help desk can answer my questions or point me to someone who does. I usually get pretty...

May 2021
||
(0)
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Director

The vendor's implementation team was spot on. They communicated well. We had regular conference...

May 2021
||
(0)
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Director

Access Director is a good product. It functions correctly, and we have a good response time. The...

May 2021
||
(0)
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Analyst/Coordinator

The system is easy to learn and is user friendly. The data is easily manipulated. It is easy to...

May 2021
||
(0)
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Analyst/Coordinator

Our pain points are that Access Director is not as user friendly as I would like it to be and that I...

May 2021
||
(0)
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VP/Other Executive

We get good value from Access Director. The vendor is very customer focused and forward thinking....

Mar 2021
||
(0)
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Manager

I have never seen SSI Group walk away from a challenge. We never ask them to do something specific...

Feb 2021
||
(0)
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Manager

Access Director absorbs information without any problems whatsoever. I have more problems with my...

Feb 2021
||
(0)
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Manager

We are a unique organization, and the vendor has done a great job of trying to help us keep things...

Feb 2021
||
(0)
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Manager

The only thing that is missing in Access Director is more state Medicaid information. The vendor...

Feb 2021
||
(0)
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Manager

We get SSI Group's attention when we have problems, and they get involved and take action as needed....

Feb 2021
||
(0)
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Manager

I don't find any fault with Access Director at the moment. It is serving our needs, and we aren't...

Feb 2021
||
(0)
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Manager

There has been a lot of refining throughout the process. The main reason we picked the product was...

Feb 2021
||
(0)
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Manager

Access Director is a newer system, so there have been some growing pains. The way we do things at...

Feb 2021
||
(0)
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Manager

We asked for a lot that the vendor added to the product, but the implementation went smoothly. It...

Feb 2021
||
(0)
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Director

One of the reasons we chose Access Director was the reporting mechanism. I did not like the software...

Jan 2021
||
(0)
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Director

Access Director is making a difference for us. We do have a few little bugs in it, but that is no...

Jan 2021
||
(0)
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Manager

We are very thankful for the data that Access Director provides, but in a primary care office, we...

Dec 2020
||
(0)
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Manager

I did not find it hard to get the estimator up and running. Our professional fee schedules are easy...

Dec 2020
||
(0)
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Manager

We have a partnership with the vendor. They really want everyone involved and at the table. They...

Dec 2020
||
(0)
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Manager

The vendor could improve their training and support. That is my only suggestion. The training could...

Dec 2020
||
(0)
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Manager

We worked with SSI Group during COVID-19, and they were great to work with. We had some things that...

Dec 2020
||
(0)
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Manager

SSI Group’s technology is very intuitive. I don’t have issues with it. My team and the billing...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I have been more than happy with the vendor's service. The whole implementation process was made...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor has been so organized. We have frequent calls with the vendor, and there is a...

Dec 2020
||
(0)
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Analyst/Coordinator

I rate the vendor highly for their implementation. The vendor has been fabulous even though the...

Dec 2020
||
(0)
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Analyst/Coordinator

Overall, I am sure there could be improvements made to the product. The ease of use could be...

Dec 2020
||
(0)
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Director

We looked to SSI Group to fill a need from another product, but over time, our original vendor has...

Nov 2020
||
(0)
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Director

The vendor’s trading partner is TransUnion, and they support us quite a bit. TransUnion didn’t do a...

Nov 2020
||
(0)
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