Stoltenberg Consulting Partial IT Outsourcing Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 1:03:39 PM and Model.EvProductId = 70213

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User Commentary

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Manager

People and Knowledge

Some of the vendor’s staff members aren’t very experienced. Some staff members could improve their...

Jun 2020
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Manager

Tools and Methodology

The vendor acts as our tier-two service desk and does physician training on the product we are implementing....

Jun 2020
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Manager

Project Results

The vendor has exceeded our expectations at times. They are very good to work with. If we have an...

Jun 2020
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Manager

Tools and Methodology

The vendor’s strategic ability is good, but there is always room for improvement. The vendor is...

Jun 2020
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Manager

Relationship

When we have issues, we usually reach out to the vendor’s executives, and they usually take care of...

Jun 2020
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CISO

Tools and Methodology

When COVID-19 came, we turned a large workforce into a remote group overnight. We soon realized that...

Apr 2020
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CISO

Tools and Methodology

We ultimately settled on Stoltenberg Consulting because of their experience, and frankly, the...

Apr 2020
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CISO

Tools and Methodology

What allows Stoltenberg Consulting to quickly jump in and help customers is their flexibility and...

Apr 2020
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Manager

Tools and Methodology

The expertise and quantity of resources of our internal services desk couldn't stack up to those of...

Jan 2020
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Manager

Tools and Methodology

One of the unique things Stoltenberg Consulting does is provide one-on-one physician support and...

Jan 2020
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Manager

Tools and Methodology

Stoltenberg Consulting has exceeded our expectations simply because they see needs that we aren't...

Jan 2020
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VP/Other Executive

People and Knowledge

Stoltenberg Consulting has a manager assigned to us, and we have regular meetings with that person...

Dec 2019
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VP/Other Executive

Tools and Methodology

Stoltenberg Consulting doesn't charge for every little thing. They work well with us. They do a good...

Dec 2019
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Director

Tools and Methodology

We gave Stoltenberg Consulting very little handoff and transition. We gave the vendor access to our...

Dec 2019
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Director

People and Knowledge

While we had the vendor’s people here, we tried to keep new implementations to a minimum and kept...

Dec 2019
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Director

ROI and Cost

I would absolutely contract with Stoltenberg Consulting again. They consistently exceeded our...

Dec 2019
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Director

People and Knowledge

The vendor’s people were top notch. Sometimes the vendor recognized the problem before we did. When...

Dec 2019
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Director

Project Results

One thing that really stood out to me about the vendor was that they were very flexible when things...

Dec 2019
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Director

Tools and Methodology

Our work with Stoltenberg Consulting has been very good. We didn’t think we would need them for very...

Nov 2019
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Director

Relationship

Stoltenberg Consulting’s executives touch base with us regularly.

Nov 2019
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Director

Tools and Methodology

I don’t know of anything that Stoltenberg Consulting could do to improve, but I hope they get more...

Nov 2019
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Director

Tools and Methodology

Stoltenberg Consulting was phenomenal because they worked at an hourly rate. Then they billed us for...

Nov 2019
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CISO

Tools and Methodology

More robustness in the reporting would give us more of our money’s worth. I want Stoltenberg...

Nov 2019
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CISO

Project Results

We are trying to massage out exactly where our gap analysis is in our SLAs not only internally but...

Nov 2019
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CISO

Tools and Methodology

I tell people that Stoltenberg Consulting’s onboarding process is seamless. Stoltenberg Consulting...

Nov 2019
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CISO

Project Results

Our first-call resolution for our EHR help desk was extremely low. And ever since we brought...

Nov 2019
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CISO

Tools and Methodology

I like Stoltenberg Consulting’s customer service and their attention to detail.

Nov 2019
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CISO

Relationship

I always have an executive on my calls. The partnership pretty much entails that Stoltenberg...

Nov 2019
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Analyst/Coordinator

Tools and Methodology

Stoltenberg Consulting really saved us with their help desk support during our implementation. There...

Mar 2019
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Analyst/Coordinator

Relationship

Stoltenberg Consulting’s executive involvement was great. I think that Stoltenberg Consulting had an...

Mar 2019
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Analyst/Coordinator

People and Knowledge

The people from Stoltenberg Consulting did really well. We didn’t have any complaints, and we didn’t...

Mar 2019
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Analyst/Coordinator

Relationship

I have been incredibly impressed with Stoltenberg Consulting over the years. They have a really good...

Mar 2019
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Analyst/Coordinator

Sales and Contracting

Stoltenberg Consulting did a really good job being upfront with their pricing. We didn’t do per-hour...

Mar 2019
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Analyst/Coordinator

Tools and Methodology

Stoltenberg Consulting really saved us with their help desk support during our implementation. There...

Mar 2019
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Manager

Relationship

Stoltenberg Consulting’s executive involvement is great. When I needed a contract, I got a purchase...

Mar 2019
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Manager

Project Results

Stoltenberg Consulting is going through some transitions, so things get weird sometimes. But...

Mar 2019
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Manager

Project Results

Stoltenberg Consulting is very responsive. It is like they are part of our team. Stoltenberg...

Mar 2019
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VP/Other Executive

Sales and Contracting

Stoltenberg Consulting charges a monthly fee for a number of calls, but we have never gone over that...

Mar 2019
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VP/Other Executive

Tools and Methodology

Stoltenberg Consulting is open to adjusting their service based on our needs. We have gone through...

Mar 2019
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VP/Other Executive

Project Results

We have been using Stoltenberg Consulting and some of their leadership because they can help us keep...

Mar 2019
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CIO

Relationship

Stoltenberg Consulting doesn’t pressure us on any go-lives. They are very easy to work with.

Dec 2018
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CIO

Relationship

Stoltenberg Consulting is a very straightforward and transparent organization. I never feel like...

Dec 2018
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CIO

Tools and Methodology

The only constructive feedback that I would give Stoltenberg Consulting is that the reporting on...

Dec 2018
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CIO

Other Observations

Nothing short of having someone who can fix a problem within 30 seconds is good enough. When we call...

Dec 2018
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CIO

Tools and Methodology

Stoltenberg Consulting is probably the only firm that will admit their mistakes without me having to...

Dec 2018
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CIO

Relationship

I have a contact person from Stoltenberg Consulting. If I get a simple complaint, I just forward it...

Dec 2018
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CIO

Project Results

Stoltenberg Consulting met my expectations without a doubt. They went through a staffing issue where...

Dec 2018
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CIO

Project Results

Stoltenberg Consulting was able to bring us up in a short amount of time. They didn't recommend...

Dec 2018
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CIO

People and Knowledge

For the most part, Stoltenberg Consulting managed everything remotely. They did have a couple of...

Sep 2018
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CIO

People and Knowledge

Stoltenberg Consulting did a great job of meeting all our metrics, and they were pretty transparent....

Sep 2018
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CIO

Project Results

Our end users didn't even know that we outsourced the support to Stoltenberg Consulting. The end...

Sep 2018
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Director

Project Results

Stoltenberg Consulting supports our legacy financials system. They have done an excellent job, but...

Sep 2018
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Director

Tools and Methodology

I expected Stoltenberg Consulting to maintain our legacy systems so that I could free up my staff...

Sep 2018
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Director

People and Knowledge

The people that we have been using regularly from Stoltenberg Consulting are stellar. They maintain...

Sep 2018
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Director

Tools and Methodology

Stoltenberg Consulting gives us a weekly status report that is very detailed. It shows exactly what...

Sep 2018
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Director

Tools and Methodology

Stoltenberg Consulting is great at training. They really know the system. Our end users have been...

Sep 2018
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Director

Other Observations

We are phasing out Stoltenberg Consulting because we are done with the system that they are...

Sep 2018
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Analyst/Coordinator

Project Results

Stoltenberg Consulting's service desk people knocked it out of the park. They did everything for us....

Sep 2018
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Analyst/Coordinator

Relationship

There are firms who just come in, do their work, and leave. However, there are also firms who are...

Sep 2018
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Analyst/Coordinator

Project Results

Stoltenberg Consulting has been great. We were moving to a new EMR and wanted to have our existing...

Sep 2018
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Analyst/Coordinator

Tools and Methodology

When we used Stoltenberg Consulting as a service desk, they provided daily metrics from their...

Sep 2018
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Analyst/Coordinator

Project Results

We were hoping to leverage an external resource to handle the initial call volume that our EMR...

Sep 2018
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CIO

Project Results

The physicians love what Stoltenberg Consulting does for us. Their services have been very well...

Aug 2018
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CIO

Project Results

We had an aggressive timeline to set up our project with Stoltenberg Consulting. They told us we...

Aug 2018
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CIO

Tools and Methodology

Stoltenberg Consulting came to the table and heard what our problem was, and they were willing to...

Aug 2018
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CIO

Project Results

Stoltenberg Consulting is super easy to work with. They meet our needs. They have been great.

Aug 2018
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Manager

Project Results

Stoltenberg Consulting provides the help desk for our hospital. They provide the first tier of help...

Aug 2018
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Manager

Project Results

Stoltenberg Consulting has been very good at working with us. They have their own ticketing system,...

Aug 2018
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Manager

Other Observations

We have so many representatives that help us with our help desk, so we occasionally get somebody who...

Aug 2018
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Manager

Sales and Contracting

Stoltenberg Consulting doesn’t nickel-and-dime us. The work can be difficult in the help desk...

Aug 2018
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CIO

Project Results

Stoltenberg Consulting has done what we have asked them to do, and they have done so at a very...

Aug 2018
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CIO

People and Knowledge

It is very clear that Stoltenberg Consulting has high turnover; we constantly get different people,...

Aug 2018
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Director

Win/Loss - Why they were selected (by current clients)

We considered several service vendors to staff our help desk, and we selected Stoltenberg Consulting...

Apr 2018
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Director

Project Results

We were disappointed with the resources that Stoltenberg Consulting assigned to our help desk. They...

Apr 2018
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CIO

Project Results

We hired Stoltenberg Consulting to be our level-one help desk. When a provider had an issue with the...

Feb 2018
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CIO

Tools and Methodology

We have a monthly meeting with Stoltenberg Consulting to go over statistics for our help desk. They...

Feb 2018
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CIO

Relationship

We pay Stoltenberg Consulting by the call. They were open to negotiating the cost down, and they...

Feb 2018
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CIO

Other Observations

I do get periodic complaints about Stoltenberg Consulting's staff, but those complaints are usually...

Feb 2018
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VP/Other Executive

People and Knowledge

Stoltenberg Consulting was well suited for the applications they were brought on board to support....

Dec 2017
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