Conductor (Summit Exchange) Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Product
Conductor is a good product, but it is not perfect. There are lots of opportunities for fixes and...
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Relationship
Consensus always does what they say they will do. If they say they are going to answer a question or...
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Product
As an HL7 engine, Conductor is actually very good, but there are other things that an integration...
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Product
I am sure that the vendor has technology that would meet our needs, but we aren't using it. We have...
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Operations
With Summit Exchange, if someone wanted to learn a little more about the engine and how to do things...
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Relationship, Operations
The vendor should notify their clients about updates ahead of time. They should also notify...
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Operations, Product
Users have to be fairly adept and have a particular skill set to use Conductor. It is hard to have...
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Relationship
We do more of Conductor ourselves. We will ask the vendor about things and whether there is a way to...
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Relationship
If we needed to escalate issues with Consensus, we feel like we would know the pathway and the...
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Product
A lot of times when we have a product like Conductor, it is pretty much incumbent, so people don’t...
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Product
We haven’t seen any significant changes since the vendor rebranded to Consensus and became larger,...
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Value
When we were on our previous solution, we were getting too big, and the solution was really slowing...
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Product
Finding things in Conductor when I am troubleshooting is a little trickier than it was with my...
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Relationship
I really don’t have to interact with Consensus much, but if I have an issue, they are there pretty...
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Product
We have not had issues with Summit Exchange. I have added several different exchanges, and...
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Loyalty, Operations
Surprisingly, the move from Summit Health to Consensus was not very disruptive. Other than a few...
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Operations, Product
Summit Exchange is not very intuitive, so we really need to learn the software to be good at it. It...
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Relationship
With the acquisition of Summit Healthcare by Consensus, I have noticed a slight dip in the quality...
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Culture, Relationship
Consensus keeps their promises for the most part. Sometimes there are pieces that don't come through...
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Relationship, Product
With Consensus, we are usually the ones taking the lead on any change and not vice versa. I can...
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Relationship
Consensus’ vendor executive involvement is good. If we have to go up the ladder, that means...
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Product
I would recommend Conductor. It has ease of use and a lot of inherent abilities. Conductor is not...
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Loyalty
I'm hoping my overall satisfaction with Conductor will improve; that is my goal. We have engaged...
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Product
Conductor is a good product. I have enjoyed using it. The ease of use and functionality are there....
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Product
Consensus’ test platform is built on a production certificate, so we can't test things. If I try to...
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Relationship, Value
I worked with Consensus in trying to get a certain problem solved, and they charged me money. I...
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Relationship
Since the vendor was bought by Consensus, the support team has declined in knowledge and willingness...
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Loyalty
Consensus is in my short-term plans. I'm looking at other vendors because I fear that if I'm...
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Value
Summit Exchange has allowed us to be in charge of our integration strategy. It has the tools we need...
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Relationship, Operations, Product
I am not usually made aware of updates. Recently, I encountered an issue, and it turned out we were...
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Value
Summit Exchange is a great product. It can do anything we can think of within reason. My only...
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Relationship, Operations
We have been with the vendor for a really long time, and we have always had a pretty good...
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Relationship, Value
Consensus is very powerful. It does most things that I need it to do. The only problem is that I...
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Relationship, Product
Conductor is a great program. We enjoy working with all of the vendor's programmers. Normally, the...
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Relationship
When we used the vendor's support website before Consensus took over, we would post a problem, and...
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Relationship
Consensus’ support is pretty good. We have a habit of running across issues that they have never...
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Product
Conductor is a great piece of software to work with, and it functions well. We rarely have stability...
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Product
There is a functionality we were told existed and does exist as a shell in the system, but it...
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Relationship
When I go to Consensus’ support team, I would like to see higher engagement and be taken more...
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Product
Interface engine and EMR vendors need to start looking more closely at APIs and trying to implement...
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Operations
Conductor has ongoing training, but it is more for issues or questions we may have.
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Product
The system is easy to use. We have no issues. Conductor has a friendly environment, and the system...
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Culture, Relationship, Value
From a pricing standpoint, Consensus is very consistent. They have never surprised us with anything,...
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Product, Value
We like the way Conductor integrates with our EHR because the integration saves us money.
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Operations, Product
Interoperability can be confusing if a facility doesn't have an FTE that knows things. There is a...
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Culture
Consensus offers a perpetual license for Conductor. That is genius. Most people don't do that...
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Relationship, Product
Conductor is very good for the industry. The vendor does extremely well with reaching out about...
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Product
The overall design of the UI is not on par with the design of other UIs in the industry....
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Product
The product has bugs from time to time with certain parts of the SFTP. We will have a connection up,...
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Product
Conductor's functionality is pretty simple. The system is designed to be user friendly. I like that....
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Operations
When it comes to doing some of the actual work that we want to use Conductor for, we have to learn...
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Value
Conductor brings incredible value to specifically customers with our EMR. It saves us significant...
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Product
I would recommend the product depending on a facility’s goals and how much they want to do with...
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Value
Consensus doesn't avoid charges. Usually, everything beyond the basics becomes billed hours. That...
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Product
The last upgrade that Consensus did was very quick and simple, but at the same time, a lot of the...
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Relationship, Value
We used to have a lot more support, but now, we basically have to handle everything. I only get...
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Loyalty, Relationship
The product is great the way it is. The vendor has done well. I am sure that now that they have been...
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Operations
We needed Conductor immediately because our partners said that we needed to send orders right away....
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Product, Value
The product does more than what I am using it for. There is nothing I would change about the...
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Relationship, Operations
During our go-live, our engineer or support person was unavailable, so we had to use the support...
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Operations
We did have initial training in the very beginning. We had quite a few calls prior to the project...
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Relationship
I haven't had a big need for new technology from the vendor, but I have done a couple of neat...
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Product
Our end users were a little intimidated in the beginning because there is a lot going on visually in...
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Relationship, Operations
Our relationship with the vendor has been good. They have routine meetings we can join to ask...
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Relationship, Operations, Product
The product that we used before Consensus' system was a lot easier to utilize and set up interfaces...
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Product
I would push Consensus' engineers to create an easier button. In the interface engine, I have to...
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Product
There are a bunch of enhancements that I want Consensus to make. For example, there is a header that...
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Relationship
Consensus’ service is more reactive because they respond when we put in the ticket but there is not...
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Product
We don’t see Consensus improving. We don’t see much forecasted change because it is like we pulled...
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Product
Conductor is pretty basic and simple. The vendor should offer more customization features as well as...
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Product
The goal of Conductor is to get the order. It meets the needs and does what it does, but it is very...
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Product
The only problem we have with the design of Conductor is that there is only one customizable column,...
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Culture, Operations
There were two features in Conductor for how the orders would be delivered, and we were really going...
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Product
We haven't updated the product in a while. The interfaces and everything are difficult to update...
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Culture, Relationship
It used to be hard to get small chunks of professional service from Consensus. We could either buy a...
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Value
Conductor is very affordable and simple. It works. I would recommend the product.
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Culture, Relationship, Value
When I called Consensus in the past and told them that the product should be able to do a certain...
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Operations
There are train-the-trainer classes that we can go to directly, or if we get to a certain point in a...
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Relationship
The Consensus web support is wonderful. There are fast responses. A lot of times, when we call or...
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Relationship, Value
Consensus has recurring calls with us where all they do is help us figure out how to solve a use...
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Loyalty, Relationship
I am very satisfied. I am not a cheerleader either. I feel bad rating Consensus so highly because...
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