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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Relationship

Symphony Care Solutions has very good communication and response times to our questions and...

May 2020
 Helpful

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Manager

Service and Support

Symphony Care Solutions has been able to work with us to customize their product to meet our needs....

May 2020
 Helpful

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Manager

Relationship

When the vendor represents something as being ready, they need to make sure it actually is.

May 2020
 Helpful

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CIO

Relationship

With Symphony Care Solutions, the executives only get involved if we call them. However, we know...

Mar 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

We have a deal with Symphony Care Solutions that every little thing should not be a chargeable item....

Mar 2020
 Helpful

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CIO

Interfacing and Integration

Empower is pretty easy to use, and we haven’t seen any issues with it yet. It is pretty well...

Mar 2020
 Helpful

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CIO

Implementation and Training

The reason implementations go well is that Symphony Care Solutions has a test system. We don’t put...

Mar 2020
 Helpful

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CIO

Other Observations & Comments

We would like Symphony Care Solutions to look at innovation and to come to people like us to find...

Mar 2020
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Manager

Functionality and Upgrades

I like the flexibility of Empower. There are a lot of configuration options for us, and patients...

May 2019
 Helpful

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Manager

Relationship

The overall stability of Empower is a concern. This product has been bought out by three different...

May 2019
 Helpful

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Manager

Functionality and Upgrades

We would like to have the ability to consume and exchange data between the EMRs in a discrete...

Nov 2018
 Helpful

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Manager

Interfacing and Integration

We have really enjoyed the level of integration with our EMRs. Because there are two distinct...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

We essentially sunsetted Empower a few months ago to move to an enterprise platform. However, our...

Nov 2018
 Helpful

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Implementation and Training

We haven't gone live with Influence Health's Empower system yet, and we implemented it a long time...

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our experience with the Influence Health portal has been miserable. We shape their product....

Nov 2017
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Influence Health always gives us examples of sites that love the product, but most of those sites...

Nov 2017
 Helpful

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VP/Other Executive

Implementation and Training

Influence Health did no training. We did all of the training. We stopped having Influence Health...

Nov 2017
 Helpful

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VP/Other Executive

Lessons Learned

Influence Health has recently tried hard to improve the product, partly because we have pounded on...

Nov 2017
 Helpful

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VP/Other Executive

Lessons Learned

Influence Health keeps their promises eventually; it just takes them a year to do so.

Nov 2017
 Helpful

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CIO

Functionality and Upgrades

I am a little disenchanted with Influence Health. We had high expectations for Empower, but the...

Nov 2017
 Helpful

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CIO

Functionality and Upgrades

With Empower, we can put all of our patient information in one place. We can see our ambulatory...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

Influence Health needs to get their act together with the product’s online scheduling,...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

We are trying to actively engage patients with the portal, but Influence Health has been a little...

Nov 2017
 Helpful

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Analyst/Coordinator

Service and Support

The support from Influence Health is good. If we send them an email about an issue, they will fix it...

Oct 2017
 Helpful

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