Cactus Provider Management Platform Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 4:42:59 AM and Model.EvProductId = 3318

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User Commentary

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Analyst/Coordinator

Implementation and Training

We had a trainer for a couple of months, and the trainer was very confused by the questions we were...

Sep 2020
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Analyst/Coordinator

Service and Support

symplr’s support has been good. If we have any questions, we can contact the vendor and get an answer....

Sep 2020
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Analyst/Coordinator

Service and Support

The service isn’t proactive. There are times when the service is extremely slow. We have to open and...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very different from what we have used in the past. It is very antiquated and very...

Sep 2020
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Director

Functionality and Upgrades

When we ran the system on the cloud, the problem was that we were told that we couldn’t create...

Sep 2020
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Director

Service and Support

symplr has promised things and not delivered them. We had an add-on module, and the vendor told us...

Sep 2020
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Director

Other Observations & Comments

symplr has user-defined fields in each section of their system, but I need more fields. They...

Sep 2020
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Director

Service and Support

The vendor has an internal-query designer, but that is not useful for us. I have spoken to the...

Sep 2020
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Director

Service and Support

We have had account managers, but we have bounced around between different people. We had someone...

Sep 2020
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Director

Other Observations & Comments

Right now, we can only run the system on Internet Explorer or Microsoft Silverlight. I don’t...

Sep 2020
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Director

Functionality and Upgrades

As we get bigger and as time goes on, we are always going to look at new things. I can’t say whether...

Sep 2020
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Director

Relationship

Sometimes we have a request that the vendor takes care of really quickly, and sometimes the vendor...

Sep 2020
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Director

Functionality and Upgrades

We need more things for address validation and automation within the system.

Sep 2020
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Director

Service and Support

If we are calling the help desk, that is typically not a great sign because we have superusers here...

Sep 2020
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Director

Functionality and Upgrades

I like the reporting and our ability to query, make letters, and make reports. Overall, I like the...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Our end users find the system very easy to use. Anybody who jumps on to the system can pretty much...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is meeting our functionality needs very well. We are able to create and send out packets...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor has been doing excellent with their ongoing support. Anytime we have an issue, we can...

Sep 2020
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Analyst/Coordinator

Lessons Learned

I would not give the vendor a high rating for being proactive. If we go to a provider in the system...

Sep 2020
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Analyst/Coordinator

Service and Support

We have only had to deal with the customer service people and the sales representatives. On that...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system definitely drives tangible outcomes. We can just automate things, and those things get...

Sep 2020
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Analyst/Coordinator

Lessons Learned

symplr is doing a fantastic job with the product. The one thing I would want the executives to know...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I have been involved with other platforms, and I think Cactus Provider Management Platform works...

Sep 2020
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Analyst/Coordinator

Lessons Learned

I can't say that symplr doesn't keep all their promises, but by the same token, there are things...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

symplr nickel-and-dimes us for any little thing that we need to get beyond the initial setup unless...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The quality and effectiveness of symplr's upgrades are good. For the longest time, we were on an...

Sep 2020
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Analyst/Coordinator

Service and Support

It has been a long time since I went through symplr's initial training, and the training has changed...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I believe we stay current on the upgrades for Cactus Provider Management Platform because it is...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Knowing what I know now, I wouldn't buy the system again. In the online credentialing application,...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

symplr charges us for every little thing. We have to pay a monthly service fee on top of the initial...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I would rate the implementation of upgrades poorly. One of the reasons I haven't done the upgrades...

Aug 2020
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Analyst/Coordinator

Relationship

When we went from the visual Cactus platform to the web Cactus platform, there were a lot of changes...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

The system does poorly at supporting our integration and interoperability goals. The reason we went...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very easy for me to use. It isn't as easy for some of the physicians. Some are fine,...

Aug 2020
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Analyst/Coordinator

Service and Support

symplr doesn't do well with delivering new technology to meet our needs. I don't feel like that the...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

symplr should make the technology less clunky. One issue is the dumbed-down version of Word. We...

Aug 2020
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Analyst/Coordinator

Service and Support

symplr's ongoing support is good. Their customer service over the past six months has gotten better....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

symplr just recently told us that there is a COVID-19 customer resource center page. I can't believe...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

During our implementation, my program manager or implementation manager didn't have a clue what was...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I wouldn't recommend symplr to a friend. I would actually recommend their competitor. If I had the...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

I would tell others looking at Cactus Provider Management Platform to make sure that the medical...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We love the cloud version of the system because it is so much better than the old version. Before,...

Aug 2020
 Helpful

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Manager

Service and Support

Now that we are in the cloud, when there are updates, we don't even know they are really happening....

Aug 2020
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Manager

Functionality and Upgrades

The system is very user friendly. It doesn't take a rocket scientist to figure out how to do data...

Aug 2020
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Manager

Functionality and Upgrades

We have a standardized credentialing application because that is required. There are only certain...

Aug 2020
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Manager

Service and Support

symplr's help desk people are amazing. They are knowledgeable and very polite, and they understand...

Aug 2020
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Manager

Service and Support

The vendor has been extremely supportive during the COVID-19 crisis. The vendor has been providing...

Aug 2020
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

Prior to Cactus Provider Management Platform, I used another product and was very happy with it. The...

Aug 2020
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Director

Implementation and Training

Things were really challenging in the beginning because we had insufficient training. We started...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Personally, I wouldn’t purchase the system again. It isn’t user friendly. My colleagues and I feel...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I would give the overall product quality a low rating because of my better experiences with another...

Aug 2020
 Helpful

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Director

Future Outlook

We haven’t gotten any new technology in a while. symplr is working on something because I know that...

Aug 2020
 Helpful

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Director

Lessons Learned

I would be unlikely to recommend the system to a peer or friend. When we got the system, the process...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

Nothing has changed with symplr during the COVID-19 crisis. They haven’t done anything. They may...

Aug 2020
 Helpful

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Manager

Relationship

I don’t think the vendor has lived up to their promises. There have been several miscommunications...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

symplr charges for everything. They are so expensive. Getting our money’s worth is hard.

Aug 2020
 Helpful

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Manager

Implementation and Training

We had some training when we went to the web version of the product. The trainer should have had...

Aug 2020
 Helpful

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Manager

Future Outlook

symplr is working on the next version, which is going to be greatly enhanced. That is going to help...

Aug 2020
 Helpful

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Manager

Service and Support

symplr’s support is hit or miss. If we happen to get a symplr person who knows what he or she is...

Aug 2020
 Helpful

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Manager

Relationship

We have tried to reach out to the executive leadership, and we haven’t even gotten an email reply....

Aug 2020
 Helpful

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Manager

Service and Support

symplr purchased Cactus Software several years ago. Before that acquisition, I would have rated...

Aug 2020
 Helpful

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Director

Service and Support

I don’t think I have really heard from symplr at all during the COVID-19 crisis. But the support...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Getting new technology costs a lot, so we can’t get it. The vendor has new technology, but we can’t...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

I am going to be hard pressed to think of something that I like about the platform. The product is...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

We have been dealing with symplr in terms of making numerous upgrades, and we have been very pleased...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I love the electronic documentation process, and I love maintaining everything in one database. I...

Jun 2020
 Helpful

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Manager

Relationship

The vendor has been a partner for us. I would say that the product is great. I have very limited...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is a credentialing software application. It is a really good product, and it does have a...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

We have had the product for a long time. There was definitely a lengthy period of time when existing...

Jun 2020
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Manager

Interfacing and Integration

The application module definitely needs various overhauls. That is something symplr is aware of. The...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

One reason we are still with symplr is I am not so naïve to think that we wouldn’t have some of the...

Jun 2020
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Manager

Relationship

symplr has made a lot of improvements. I am really fortunate that I have great relationships that...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor’s processes make us feel like we are being nickel-and-dimed. We identify that we need...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I struggle with recommending the system to others because my answer depends on who is asking me for...

Jun 2020
 Helpful

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Manager

Service and Support

The vendor has been supportive during the COVID-19 crisis. They have definitely reached out to ask...

Jun 2020
 Helpful

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Manager

Interfacing and Integration

We were told a certain integration would be functional, but it is not, and it is a very important...

Jun 2020
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Manager

Functionality and Upgrades

The system works really well in terms of automating verification documents and monitoring licenses....

Jun 2020
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Analyst/Coordinator

Service and Support

Letting symplr know our issues is kind of hit or miss in terms of symplr’s receptiveness. Once we...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is difficult to use. There are a lot of hidden features. There were months in between...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

symplr told us that the product would import different forms, but the system wasn’t fully set up....

Jun 2020
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Director

Functionality and Upgrades

The product is not meeting our needs. I don't know what was promoted originally, but what we have is...

Jun 2020
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Director

Service and Support

Whenever I have issues with the product, I call symplr, and the support people are very nice and...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

symplr charges for every little thing. For instance, with the way the product works, when we process...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

We have had some issues with the signature in the AppCentral piece. We wanted symplr to change the...

Jun 2020
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Director

Interfacing and Integration

I would rate the integration very low because our IT department hates the system's integration. The...

Jun 2020
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Director

Functionality and Upgrades

We have a couple of coordinators that say the ease of use with the system is not a problem for them....

Jun 2020
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Director

Relationship

symplr is not proactive. There was once a functionality that we found out about, and when we asked...

Jun 2020