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Cactus Provider Management Platform Comments
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Commentary Summary
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User Commentary
Manager
The people that I work with respond well, but I think there is a disconnect between those folks who...
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Manager
I think how the vendor packages things for new clients now is different than how they did that for...
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Manager
Migrating to another product is a huge decision, and anyone who thinks we can just move to a new...
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Manager
The change that symplr made to assign specific account success managers to clients has been very...
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Manager
symplr doesn't have as good of an education program as other vendors. There aren't best practices...
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Manager
When symplr has a new product, there are always extra fees. The extra fees involved do not mesh well...
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Manager
With symplr, there is customization, but it is in odd places where we don't necessarily need that...
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Director
We use Cactus Provider Management Platform for credentialing providers. We track a lot of details in...
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Director
We are waiting patiently for the next version. That is my biggest frustration. We got the web-based...
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Director
My IT department doesn’t have negative concerns about the new cloud-based version. The medical staff...
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Director
The symplr team does a very good job in their implementation when they are helping people...
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Director
The support for the Cactus system has been high and low. It varies. symplr isn’t perfect with...
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Director
We don’t have a completely online environment for the platform right now. I don’t have the...
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Director
The ease of use for the solution is good because I know the software so well. I can take all kinds...
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Manager
Every time we have an upgrade for Cactus Provider Management Platform, there is another upgrade two...
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Manager
There are so many things that we could be doing with Cactus Provider Management Platform, but it is...
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Manager
symplr asks us for every single piece of change; they ask us for money while we are paying for...
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Manager
There are certainly costs associated with implementing the applications we purchased. There are...
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Manager
The vendor could have improved our implementation process with more communication and transparency...
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Manager
For the most part, the product works, so we have to just understand the data, what we are putting...
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Manager
There should be more responsiveness from the vendor to customer suggestions and feedback. There are...
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Manager
The project management was ineffective. I had to escalate an issue and go an alternate route because...
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Manager
We have to pay extra for everything that the solution can do. The vendor hypes things up, but that...
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Manager
The vendor is constantly sending out updates that we have to schedule with them. That is a bit time...
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Manager
We paid for training when we changed to the vendor's new web-based module a few years ago. The...
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Manager
It is rare that I talk to anyone at the vendor outside of their help desk. Sometimes I get an update...
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Manager
The value of what I have spent so far has not been in the output, and I think it should have been....
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Manager
Our satisfaction is dependent on whether symplr produces, is responsive to my needs, and helps us...
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Director
We do a lot of training in-house. We designed our own training program based on our workflows. When...
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Director
The product is very simplistic and follows the natural workflow of the medical staff and...
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Director
When we dial in, we get a live person, and they talk to us right there. Then they escalate. It is...
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Director
When requirements change and the product is updated, we have to wait until the last minute and make...
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Manager
The vendor has been putting some things in place where they are not charging us for every little...
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Manager
The vendor has a lot more important items that can go on the cloud. There are a lot of things that...
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Manager
We are on such an old system that people can count their keystrokes right now because they are used...
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Manager
I really like that the vendor has an engaged customer success group, and we have our own customer...
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Manager
Every vendor system is expensive, so I am hoping that, because we are on such an old system right...
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Manager
I never get up the chain to the vendor executives, but they are engaging with us, and that is really...
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Manager
I am really sitting on the fence on whether I would buy the product again. I like working with the...
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Manager
We are ready to move to the web version of the product that would run in parallel with the symplr...
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Manager
We are looking for more automation that we would probably get through the web-based version of the...
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Manager
The vendor has the ability to integrate some telehealth credentialing. We could do things from our...
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Manager
Things had to be ramped up fast during the COVID-19 crisis. The vendor offered to get us equipment...
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Manager
We are having a lot of problems with the system right now. The vendor is trying to maintain multiple...
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Analyst/Coordinator
We have nothing negative to report. I am happy to share that we are implementing the functionality...
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Analyst/Coordinator
Some documents can't accept an Adobe signature. We have managed to assist people in the best way we...
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Analyst/Coordinator
The vendor makes updates and new functionality available. Because of our larger system, we haven't...
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Analyst/Coordinator
I have always felt we have been treated fairly. Anything that our analyst communicates is readily...
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Analyst/Coordinator
There is one thing that symplr might be able to help with. I don't know whether they can because we...
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Director
Up until Cactus Software got sold, we had nothing but good experiences with the product and customer...
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Director
We have a lot of delegated credentialing contracts, so we work with several managed care companies...
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Director
We have had a terrible experience with the system. It is not a true web-based product. The vendor...
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Director
We have had the solution for many, many years. For 80% of the time that we have had the system, it...
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Director
The previous vendor kept their promises. symplr does not. Cactus Provider Management Platform was a...
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Director
There has been no additional support throughout COVID-19. The vendor has not reached out to ask...
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Analyst/Coordinator
I don’t think the vendor charges for every little thing. They charge for different parts of the...
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Analyst/Coordinator
When we implemented the product, we had to meet a lot of stipulations and do a lot of work to get...
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Analyst/Coordinator
We have only called the vendor’s support once or twice, and the people did answer our questions, but...
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Analyst/Coordinator
We have never reached out to a vendor executive, but the executives are available. They contact me...
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Analyst/Coordinator
The system probably meets our integration and interoperability goals, but that is because we don’t...
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Analyst/Coordinator
I have had to train people on the system before, and getting people to understand how to use the...
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Analyst/Coordinator
During the COVID-19 crisis, the vendor put out a lot of articles and webinars. The vendor did a...
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Director
We had a couple of issues with the system when we first implemented it, but symplr was able to fix...
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Director
Cactus Provider Management Platform should be current. Things still come through symplr, but the...
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Director
The solution is not simple or user friendly. It doesn’t really meet our needs. We have physicians...
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Director
We are not getting nickel-and-dimed. And it could be that when symplr bought out our previous...
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Director
The vendor has always been pretty good about implementation services. They are very helpful when it...
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Director
In our eyes, we don’t think the system works as it has been promoted to work. It just doesn’t work...
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Director
We have never had to deal with the vendor executives at all. We have always dealt with the tech...
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Director
symplr avoids charging us for every little thing. There is just a standard price. symplr doesn't...
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Manager
The system has some downfalls. We have an older version, and symplr is coming up with new things...
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Manager
We have an issue that we have been waiting for symplr to fix for months, and the issue is not fixed...
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Manager
At this point, whether the system is part of our long-term plan is questionable. We are on the...
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Manager
symplr nickel-and-dimes us for each piece. That is why we don't have everything. We don't buy a lot...
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Manager
I don't know whether the problem is on symplr's end or ours, but there are problems every time there...
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Manager
I don't know that symplr is doing anything for us right now. They are paying too much attention to...
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Manager
Once we get to symplr, the support is good. The other day, I sent an email to get help with...
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Director
The phone and web support are great. The support people know what they are doing. When I ask them a...
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Director
I have never needed executive involvement. The executives are available, but I have never had issues...
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Director
Cactus Provider Management Platform is worth the money. I would like for the price to be lower, but...
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Director
symplr has amazing training. They have offered us free training classes during COVID-19. I haven't...
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Director
Cactus Provider Management Platform definitely meets our needs. The system functions exactly the way...
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Director
Cactus Provider Management Platform is very easy to use if people have common sense. If people don't...
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Manager
symplr is not a partner; they basically provide a credentialing database for us. They do not get...
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Manager
I hope we are on the current version of Cactus Provider Management Platform, but since I have been...
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Manager
I used symplr for another product at another place, and they don’t keep their promises. We talk to...
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Manager
Cactus Provider Management Platform is a convoluted system. It is not very user friendly in terms of...
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Manager
I am getting the same pushback here that I got in my previous place. Trying to get help from symplr...
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VP/Other Executive
symplr doesn't necessarily nickel-and-dime us for the product. Their charges are clearly stated. But...
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VP/Other Executive
We are working on interfacing with symplr, but we are not quite there yet. This is not a slight to...
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VP/Other Executive
symplr has visions of where the product needs to go, but we may not buy the new modules. I know that...
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Analyst/Coordinator
The implementation was good. The vendor's training was excellent. They gave us a massive amount of...
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Analyst/Coordinator
The solution does what we expected it to do. It is easy to use. There are some suggestions in the...
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Analyst/Coordinator
We have some things we are going to implement, like privileging options, and we are going to have...
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Director
My overall satisfaction is very high. The service is great. The vendor gets back to us in a timely...
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Director
One really great thing I like about symplr is they have a users’ forum where we can search for...
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Director
Cactus Software has really come a long way since symplr bought them. Their product was really good...
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Director
We were having issues with one product, and symplr got us in contact with somebody who could help...
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Director
symplr has gotten a lot better at not nickel-and-diming in the last two years. If I had a product...
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Director
The ease of use depends on what the end user is doing. For our provider enrollment specialist, using...
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Director
The support has really improved since symplr bought Cactus Software. We can call them and tell them...
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Director
The executive involvement is great. The one time I had to get somebody involved, that person made...
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Manager
In terms of telehealth credentialing, the issue comes down to reporting capabilities. While the...
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Manager
I won't go to another vendor. As long as I have a say in the decision, we will keep Cactus Provider...
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Manager
I have been waiting several months for symplr to fix a feature in a certain module that they...
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Manager
No implementation is perfect; that is one thing that my people need to understand. symplr does try...
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Manager
There is a difference between training people to click buttons and training people to work in the...
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Manager
There are always issues with the imports between the Application Manager software and the database....
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Manager
The solution can feed real-time information downstream through the API format to all the modules...
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Manager
The reporting aspect and the imports from the Application Manager software just aren't user...
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Manager
If we have a really simple question and we call support, we can get help. But it is hard for tickets...
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Manager
In the past two months, symplr has been very proactive. But prior to that, they weren't very...
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Manager
symplr is the most expensive vendor. They are astronomically priced, especially considering the...
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Manager
We definitely see the vendor as a partner because they really do listen to our suggestions and fix...
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Manager
We just did an upgrade, and then after we did that, symplr upgraded again. So I just have one update...
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Manager
We just went to Committee Manager, so I have been working on that implementation, which has been...
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Manager
symplr has excellent customer service. That is their strength. Whatever leadership structure is...
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Manager
symplr does keep coming out with new things. Committee Manager is not super old, and symplr just...
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Manager
When our director retired, we had to call many times. That year, a symplr VP sent out an email...
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Manager
symplr definitely nickel-and-dimes us, so I am not crazy about that. The platform is a bit...
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Manager
In a year, our satisfaction will actually be better because of an upgrade. I am about to put a...
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Manager
symplr needs to partner up with a huge hospital system that uses all of their modules every day for...
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Analyst/Coordinator
The last upgrade we did was very seamless. The only reason I would give the vendor a little bit...
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Analyst/Coordinator
The vendor's online training is excellent. It is always hands on, and the vendor is always really...
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Analyst/Coordinator
The only thing I can see as an issue is that some of the interfaces with outside systems, like the...
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Analyst/Coordinator
The vendor is actually really good about sending out information as new things become available....
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Analyst/Coordinator
We absolutely see the vendor as a partner. They are willing to work together with us if something is...
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Analyst/Coordinator
The vendor does not nickel-and-dime us. They charge us per program, so we can buy the basic program,...
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Analyst/Coordinator
I haven't really had any involvement with the vendor's executive team, but the quality of the...
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Analyst/Coordinator
The software doesn't go down often, but I would appreciate a notice when it does. If the vendor told...
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Analyst/Coordinator
I would tell others that the vendor is really easy to work with, the software is very intuitive, and...
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Analyst/Coordinator
We had a trainer for a couple of months, and the trainer was very confused by the questions we were...
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Analyst/Coordinator
symplr’s support has been good. If we have any questions, we can contact the vendor and get an answer....
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Analyst/Coordinator
The service isn’t proactive. There are times when the service is extremely slow. We have to open and...
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Analyst/Coordinator
The system is very different from what we have used in the past. It is very antiquated and very...
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Director
When we ran the system on the cloud, the problem was that we were told that we couldn’t create...
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Director
symplr has promised things and not delivered them. We had an add-on module, and the vendor told us...
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Director
symplr has user-defined fields in each section of their system, but I need more fields. They...
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Director
The vendor has an internal-query designer, but that is not useful for us. I have spoken to the...
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Director
We have had account managers, but we have bounced around between different people. We had someone...
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Director
Right now, we can only run the system on Internet Explorer or Microsoft Silverlight. I don’t...
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Director
As we get bigger and as time goes on, we are always going to look at new things. I can’t say whether...
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Director
Sometimes we have a request that the vendor takes care of really quickly, and sometimes the vendor...
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Director
We need more things for address validation and automation within the system.
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Director
If we are calling the help desk, that is typically not a great sign because we have superusers here...
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Director
I like the reporting and our ability to query, make letters, and make reports. Overall, I like the...
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Analyst/Coordinator
Our end users find the system very easy to use. Anybody who jumps on to the system can pretty much...
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Analyst/Coordinator
The system is meeting our functionality needs very well. We are able to create and send out packets...
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Analyst/Coordinator
The vendor has been doing excellent with their ongoing support. Anytime we have an issue, we can...
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Analyst/Coordinator
I would not give the vendor a high rating for being proactive. If we go to a provider in the system...
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Analyst/Coordinator
We have only had to deal with the customer service people and the sales representatives. On that...
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Analyst/Coordinator
The system definitely drives tangible outcomes. We can just automate things, and those things get...
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Analyst/Coordinator
symplr is doing a fantastic job with the product. The one thing I would want the executives to know...
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Analyst/Coordinator
I have been involved with other platforms, and I think Cactus Provider Management Platform works...
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Analyst/Coordinator
I can't say that symplr doesn't keep all their promises, but by the same token, there are things...
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Analyst/Coordinator
symplr nickel-and-dimes us for any little thing that we need to get beyond the initial setup unless...
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Analyst/Coordinator
The quality and effectiveness of symplr's upgrades are good. For the longest time, we were on an...
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Analyst/Coordinator
It has been a long time since I went through symplr's initial training, and the training has changed...
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Analyst/Coordinator
I believe we stay current on the upgrades for Cactus Provider Management Platform because it is...
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Analyst/Coordinator
Knowing what I know now, I wouldn't buy the system again. In the online credentialing application,...
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Analyst/Coordinator
symplr charges us for every little thing. We have to pay a monthly service fee on top of the initial...
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Analyst/Coordinator
I would rate the implementation of upgrades poorly. One of the reasons I haven't done the upgrades...
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Analyst/Coordinator
When we went from the visual Cactus platform to the web Cactus platform, there were a lot of changes...
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Analyst/Coordinator
The system does poorly at supporting our integration and interoperability goals. The reason we went...
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Analyst/Coordinator
The system is very easy for me to use. It isn't as easy for some of the physicians. Some are fine,...
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Analyst/Coordinator
symplr doesn't do well with delivering new technology to meet our needs. I don't feel like that the...
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Analyst/Coordinator
symplr should make the technology less clunky. One issue is the dumbed-down version of Word. We...
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Analyst/Coordinator
symplr's ongoing support is good. Their customer service over the past six months has gotten better....
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Analyst/Coordinator
symplr just recently told us that there is a COVID-19 customer resource center page. I can't believe...
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Analyst/Coordinator
During our implementation, my program manager or implementation manager didn't have a clue what was...
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Analyst/Coordinator
I wouldn't recommend symplr to a friend. I would actually recommend their competitor. If I had the...
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Analyst/Coordinator
I would tell others looking at Cactus Provider Management Platform to make sure that the medical...
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Manager
We love the cloud version of the system because it is so much better than the old version. Before,...
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Manager
Now that we are in the cloud, when there are updates, we don't even know they are really happening....
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Manager
The system is very user friendly. It doesn't take a rocket scientist to figure out how to do data...
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Manager
We have a standardized credentialing application because that is required. There are only certain...
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Manager
symplr's help desk people are amazing. They are knowledgeable and very polite, and they understand...
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Manager
The vendor has been extremely supportive during the COVID-19 crisis. The vendor has been providing...
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Director
Prior to Cactus Provider Management Platform, I used another product and was very happy with it. The...
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Director
Things were really challenging in the beginning because we had insufficient training. We started...
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Director
Personally, I wouldn’t purchase the system again. It isn’t user friendly. My colleagues and I feel...
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Director
I would give the overall product quality a low rating because of my better experiences with another...
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Director
We haven’t gotten any new technology in a while. symplr is working on something because I know that...
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Director
I would be unlikely to recommend the system to a peer or friend. When we got the system, the process...
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Manager
Nothing has changed with symplr during the COVID-19 crisis. They haven’t done anything. They may...
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Manager
I don’t think the vendor has lived up to their promises. There have been several miscommunications...
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Manager
symplr charges for everything. They are so expensive. Getting our money’s worth is hard.
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Manager
We had some training when we went to the web version of the product. The trainer should have had...
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Manager
symplr is working on the next version, which is going to be greatly enhanced. That is going to help...
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Manager
symplr’s support is hit or miss. If we happen to get a symplr person who knows what he or she is...
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Manager
We have tried to reach out to the executive leadership, and we haven’t even gotten an email reply....
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Manager
symplr purchased Cactus Software several years ago. Before that acquisition, I would have rated...
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Director
I don’t think I have really heard from symplr at all during the COVID-19 crisis. But the support...
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Director
Getting new technology costs a lot, so we can’t get it. The vendor has new technology, but we can’t...
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Director
I am going to be hard pressed to think of something that I like about the platform. The product is...
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Manager
We have been dealing with symplr in terms of making numerous upgrades, and we have been very pleased...
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Manager
I love the electronic documentation process, and I love maintaining everything in one database. I...
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Manager
The vendor has been a partner for us. I would say that the product is great. I have very limited...
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Manager
The system is a credentialing software application. It is a really good product, and it does have a...
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Manager
We have had the product for a long time. There was definitely a lengthy period of time when existing...
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Manager
The application module definitely needs various overhauls. That is something symplr is aware of. The...
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Manager
One reason we are still with symplr is I am not so naïve to think that we wouldn’t have some of the...
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Manager
symplr has made a lot of improvements. I am really fortunate that I have great relationships that...
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Manager
The vendor’s processes make us feel like we are being nickel-and-dimed. We identify that we need...
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Manager
I struggle with recommending the system to others because my answer depends on who is asking me for...
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Manager
The vendor has been supportive during the COVID-19 crisis. They have definitely reached out to ask...
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Manager
We were told a certain integration would be functional, but it is not, and it is a very important...
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Manager
The system works really well in terms of automating verification documents and monitoring licenses....
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Analyst/Coordinator
Letting symplr know our issues is kind of hit or miss in terms of symplr’s receptiveness. Once we...
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Analyst/Coordinator
The product is difficult to use. There are a lot of hidden features. There were months in between...
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Analyst/Coordinator
symplr told us that the product would import different forms, but the system wasn’t fully set up....
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Director
The product is not meeting our needs. I don't know what was promoted originally, but what we have is...
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Director
Whenever I have issues with the product, I call symplr, and the support people are very nice and...
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Director
symplr charges for every little thing. For instance, with the way the product works, when we process...
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Director
We have had some issues with the signature in the AppCentral piece. We wanted symplr to change the...
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Director
I would rate the integration very low because our IT department hates the system's integration. The...
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Director
We have a couple of coordinators that say the ease of use with the system is not a problem for them....
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Director
symplr is not proactive. There was once a functionality that we found out about, and when we asked...
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Analyst/Coordinator
The software has been kind of stable. I haven't seen a lot of improvements, but I know that symplr...
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Analyst/Coordinator
The product quality is a little above average. There is a gap in how user friendly the system is....
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Analyst/Coordinator
symplr's service is better than that of other vendors that I deal with. symplr's responsiveness is...
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