Cactus Provider Management Platform Comments

 
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Credentialing 2019: Addressing Credentialing Pain Points
Credentialing 2019:
Addressing Credentialing Pain Points
September 2019
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Analyst/Coordinator

Functionality and Upgrades

We have nothing negative to report. I am happy to share that we are implementing the functionality...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Some documents can't accept an Adobe signature. We have managed to assist people in the best way we...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor makes updates and new functionality available. Because of our larger system, we haven't...

Nov 2020
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Analyst/Coordinator

Relationship

I have always felt we have been treated fairly. Anything that our analyst communicates is readily...

Nov 2020
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Analyst/Coordinator

Lessons Learned

There is one thing that symplr might be able to help with. I don't know whether they can because we...

Nov 2020
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Director

Service and Support

Up until Cactus Software got sold, we had nothing but good experiences with the product and customer...

Oct 2020
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Director

Future Outlook

We have a lot of delegated credentialing contracts, so we work with several managed care companies...

Oct 2020
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Director

Functionality and Upgrades

We have had a terrible experience with the system. It is not a true web-based product. The vendor...

Oct 2020
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Director

Service and Support

We have had the solution for many, many years. For 80% of the time that we have had the system, it...

Oct 2020
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Director

Functionality and Upgrades

The previous vendor kept their promises. symplr does not. Cactus Provider Management Platform was a...

Oct 2020
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Director

Service and Support

There has been no additional support throughout COVID-19. The vendor has not reached out to ask...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t think the vendor charges for every little thing. They charge for different parts of the...

Oct 2020
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Analyst/Coordinator

Implementation and Training

When we implemented the product, we had to meet a lot of stipulations and do a lot of work to get...

Oct 2020
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Analyst/Coordinator

Service and Support

We have only called the vendor’s support once or twice, and the people did answer our questions, but...

Oct 2020
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Analyst/Coordinator

Relationship

We have never reached out to a vendor executive, but the executives are available. They contact me...

Oct 2020
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Analyst/Coordinator

Lessons Learned

The system probably meets our integration and interoperability goals, but that is because we don’t...

Oct 2020
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Analyst/Coordinator

Lessons Learned

I have had to train people on the system before, and getting people to understand how to use the...

Oct 2020
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor put out a lot of articles and webinars. The vendor did a...

Oct 2020
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Director

Service and Support

We had a couple of issues with the system when we first implemented it, but symplr was able to fix...

Oct 2020
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Director

Functionality and Upgrades

Cactus Provider Management Platform should be current. Things still come through symplr, but the...

Oct 2020
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Director

Functionality and Upgrades

The solution is not simple or user friendly. It doesn’t really meet our needs. We have physicians...

Oct 2020
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Director

ROI / Cost (care and feeding)

We are not getting nickel-and-dimed. And it could be that when symplr bought out our previous...

Oct 2020
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Director

Implementation and Training

The vendor has always been pretty good about implementation services. They are very helpful when it...

Oct 2020
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Director

Functionality and Upgrades

In our eyes, we don’t think the system works as it has been promoted to work. It just doesn’t work...

Oct 2020
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Director

Relationship

We have never had to deal with the vendor executives at all. We have always dealt with the tech...

Oct 2020
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Director

ROI / Cost (care and feeding)

symplr avoids charging us for every little thing. There is just a standard price. symplr doesn't...

Oct 2020
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Manager

Functionality and Upgrades

The system has some downfalls. We have an older version, and symplr is coming up with new things...

Oct 2020
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Manager

Functionality and Upgrades

We have an issue that we have been waiting for symplr to fix for months, and the issue is not fixed...

Oct 2020
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Manager

Other Observations & Comments

At this point, whether the system is part of our long-term plan is questionable. We are on the...

Oct 2020
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Manager

ROI / Cost (care and feeding)

symplr nickel-and-dimes us for each piece. That is why we don't have everything. We don't buy a lot...

Oct 2020
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Manager

Functionality and Upgrades

I don't know whether the problem is on symplr's end or ours, but there are problems every time there...

Oct 2020
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Manager

Other Observations & Comments

I don't know that symplr is doing anything for us right now. They are paying too much attention to...

Oct 2020
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Manager

Service and Support

Once we get to symplr, the support is good. The other day, I sent an email to get help with...

Oct 2020
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Director

Service and Support

The phone and web support are great. The support people know what they are doing. When I ask them a...

Oct 2020
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Director

Relationship

I have never needed executive involvement. The executives are available, but I have never had issues...

Oct 2020
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Director

ROI / Cost (care and feeding)

Cactus Provider Management Platform is worth the money. I would like for the price to be lower, but...

Oct 2020
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Director

Implementation and Training

symplr has amazing training. They have offered us free training classes during COVID-19. I haven't...

Oct 2020
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Director

Functionality and Upgrades

Cactus Provider Management Platform definitely meets our needs. The system functions exactly the way...

Oct 2020
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Director

Functionality and Upgrades

Cactus Provider Management Platform is very easy to use if people have common sense. If people don't...

Oct 2020
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Manager

ROI / Cost (care and feeding)

symplr is not a partner; they basically provide a credentialing database for us. They do not get...

Oct 2020
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Manager

Functionality and Upgrades

I hope we are on the current version of Cactus Provider Management Platform, but since I have been...

Oct 2020
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Manager

Relationship

I used symplr for another product at another place, and they don’t keep their promises. We talk to...

Oct 2020
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Manager

Functionality and Upgrades

Cactus Provider Management Platform is a convoluted system. It is not very user friendly in terms of...

Oct 2020
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Manager

Implementation and Training

I am getting the same pushback here that I got in my previous place. Trying to get help from symplr...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

symplr doesn't necessarily nickel-and-dime us for the product. Their charges are clearly stated. But...

Oct 2020
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VP/Other Executive

Interfacing and Integration

We are working on interfacing with symplr, but we are not quite there yet. This is not a slight to...

Oct 2020
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VP/Other Executive

Other Observations & Comments

symplr has visions of where the product needs to go, but we may not buy the new modules. I know that...

Oct 2020
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Analyst/Coordinator

Implementation and Training

The implementation was good. The vendor's training was excellent. They gave us a massive amount of...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution does what we expected it to do. It is easy to use. There are some suggestions in the...

Sep 2020
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Analyst/Coordinator

Future Outlook

We have some things we are going to implement, like privileging options, and we are going to have...

Sep 2020
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Director

Functionality and Upgrades

My overall satisfaction is very high. The service is great. The vendor gets back to us in a timely...

Sep 2020
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Director

Relationship

One really great thing I like about symplr is they have a users’ forum where we can search for...

Sep 2020
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Director

Future Outlook

Cactus Software has really come a long way since symplr bought them. Their product was really good...

Sep 2020
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Director

Relationship

We were having issues with one product, and symplr got us in contact with somebody who could help...

Sep 2020
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Director

ROI / Cost (care and feeding)

symplr has gotten a lot better at not nickel-and-diming in the last two years. If I had a product...

Sep 2020
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Director

Functionality and Upgrades

The ease of use depends on what the end user is doing. For our provider enrollment specialist, using...

Sep 2020
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Director

Service and Support

The support has really improved since symplr bought Cactus Software. We can call them and tell them...

Sep 2020
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Director

Relationship

The executive involvement is great. The one time I had to get somebody involved, that person made...

Sep 2020
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Manager

Functionality and Upgrades

In terms of telehealth credentialing, the issue comes down to reporting capabilities. While the...

Sep 2020
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Manager

Future Outlook

I won't go to another vendor. As long as I have a say in the decision, we will keep Cactus Provider...

Sep 2020
 Helpful

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Manager

Relationship

I have been waiting several months for symplr to fix a feature in a certain module that they...

Sep 2020
 Helpful

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Manager

Implementation and Training

No implementation is perfect; that is one thing that my people need to understand. symplr does try...

Sep 2020
 Helpful

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Manager

Implementation and Training

There is a difference between training people to click buttons and training people to work in the...

Sep 2020
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Manager

Functionality and Upgrades

There are always issues with the imports between the Application Manager software and the database....

Sep 2020
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Manager

Functionality and Upgrades

The solution can feed real-time information downstream through the API format to all the modules...

Sep 2020
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Manager

Functionality and Upgrades

The reporting aspect and the imports from the Application Manager software just aren't user...

Sep 2020
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Manager

Service and Support

If we have a really simple question and we call support, we can get help. But it is hard for tickets...

Sep 2020
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Manager

Relationship

In the past two months, symplr has been very proactive. But prior to that, they weren't very...

Sep 2020
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Manager

ROI / Cost (care and feeding)

symplr is the most expensive vendor. They are astronomically priced, especially considering the...

Sep 2020
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Manager

Relationship

We definitely see the vendor as a partner because they really do listen to our suggestions and fix...

Sep 2020
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Manager

Service and Support

We just did an upgrade, and then after we did that, symplr upgraded again. So I just have one update...

Sep 2020
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Manager

Implementation and Training

We just went to Committee Manager, so I have been working on that implementation, which has been...

Sep 2020
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Manager

Service and Support

symplr has excellent customer service. That is their strength. Whatever leadership structure is...

Sep 2020
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Manager

Functionality and Upgrades

symplr does keep coming out with new things. Committee Manager is not super old, and symplr just...

Sep 2020
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Manager

Relationship

When our director retired, we had to call many times. That year, a symplr VP sent out an email...

Sep 2020
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Manager

ROI / Cost (care and feeding)

symplr definitely nickel-and-dimes us, so I am not crazy about that. The platform is a bit...

Sep 2020
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Manager

Future Outlook

In a year, our satisfaction will actually be better because of an upgrade. I am about to put a...

Sep 2020
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Manager

Functionality and Upgrades

symplr needs to partner up with a huge hospital system that uses all of their modules every day for...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The last upgrade we did was very seamless. The only reason I would give the vendor a little bit...

Sep 2020
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Analyst/Coordinator

Implementation and Training

The vendor's online training is excellent. It is always hands on, and the vendor is always really...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

The only thing I can see as an issue is that some of the interfaces with outside systems, like the...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor is actually really good about sending out information as new things become available....

Sep 2020
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Analyst/Coordinator

Service and Support

We absolutely see the vendor as a partner. They are willing to work together with us if something is...