Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Manager
The people that I work with respond well, but I think there is a disconnect between those folks who...
Login or Create an Account to see details.
Manager
I think how the vendor packages things for new clients now is different than how they did that for...
Login or Create an Account to see details.
Manager
Migrating to another product is a huge decision, and anyone who thinks we can just move to a new...
Login or Create an Account to see details.
Manager
The change that symplr made to assign specific account success managers to clients has been very...
Login or Create an Account to see details.
Manager
symplr doesn't have as good of an education program as other vendors. There aren't best practices...
Login or Create an Account to see details.
Manager
When symplr has a new product, there are always extra fees. The extra fees involved do not mesh well...
Login or Create an Account to see details.
Manager
With symplr, there is customization, but it is in odd places where we don't necessarily need that...
Login or Create an Account to see details.
Director
We use Cactus Provider Management Platform for credentialing providers. We track a lot of details in...
Login or Create an Account to see details.
Director
We are waiting patiently for the next version. That is my biggest frustration. We got the web-based...
Login or Create an Account to see details.
Director
My IT department doesn’t have negative concerns about the new cloud-based version. The medical staff...
Login or Create an Account to see details.
Director
The symplr team does a very good job in their implementation when they are helping people...
Login or Create an Account to see details.
Director
The support for the Cactus system has been high and low. It varies. symplr isn’t perfect with...
Login or Create an Account to see details.
Director
We don’t have a completely online environment for the platform right now. I don’t have the...
Login or Create an Account to see details.
Director
The ease of use for the solution is good because I know the software so well. I can take all kinds...
Login or Create an Account to see details.
Manager
Every time we have an upgrade for Cactus Provider Management Platform, there is another upgrade two...
Login or Create an Account to see details.
Manager
There are so many things that we could be doing with Cactus Provider Management Platform, but it is...
Login or Create an Account to see details.
Manager
symplr asks us for every single piece of change; they ask us for money while we are paying for...
Login or Create an Account to see details.
Manager
There are certainly costs associated with implementing the applications we purchased. There are...
Login or Create an Account to see details.
Manager
The vendor could have improved our implementation process with more communication and transparency...
Login or Create an Account to see details.
Manager
For the most part, the product works, so we have to just understand the data, what we are putting...
Login or Create an Account to see details.
Manager
There should be more responsiveness from the vendor to customer suggestions and feedback. There are...
Login or Create an Account to see details.
Manager
The project management was ineffective. I had to escalate an issue and go an alternate route because...
Login or Create an Account to see details.
Manager
We have to pay extra for everything that the solution can do. The vendor hypes things up, but that...
Login or Create an Account to see details.
Manager
The vendor is constantly sending out updates that we have to schedule with them. That is a bit time...
Login or Create an Account to see details.
Manager
We paid for training when we changed to the vendor's new web-based module a few years ago. The...
Login or Create an Account to see details.
Manager
It is rare that I talk to anyone at the vendor outside of their help desk. Sometimes I get an update...
Login or Create an Account to see details.
Manager
The value of what I have spent so far has not been in the output, and I think it should have been....
Login or Create an Account to see details.
Manager
Our satisfaction is dependent on whether symplr produces, is responsive to my needs, and helps us...
Login or Create an Account to see details.
Director
We do a lot of training in-house. We designed our own training program based on our workflows. When...
Login or Create an Account to see details.
Director
The product is very simplistic and follows the natural workflow of the medical staff and...
Login or Create an Account to see details.
Director
When we dial in, we get a live person, and they talk to us right there. Then they escalate. It is...
Login or Create an Account to see details.
Director
When requirements change and the product is updated, we have to wait until the last minute and make...
Login or Create an Account to see details.
Manager
The vendor has been putting some things in place where they are not charging us for every little...
Login or Create an Account to see details.
Manager
The vendor has a lot more important items that can go on the cloud. There are a lot of things that...
Login or Create an Account to see details.
Manager
We are on such an old system that people can count their keystrokes right now because they are used...
Login or Create an Account to see details.
Manager
I really like that the vendor has an engaged customer success group, and we have our own customer...
Login or Create an Account to see details.
Manager
Every vendor system is expensive, so I am hoping that, because we are on such an old system right...
Login or Create an Account to see details.
Manager
I never get up the chain to the vendor executives, but they are engaging with us, and that is really...
Login or Create an Account to see details.
Manager
I am really sitting on the fence on whether I would buy the product again. I like working with the...
Login or Create an Account to see details.
Manager
We are ready to move to the web version of the product that would run in parallel with the symplr...
Login or Create an Account to see details.
Manager
We are looking for more automation that we would probably get through the web-based version of the...
Login or Create an Account to see details.
Manager
The vendor has the ability to integrate some telehealth credentialing. We could do things from our...
Login or Create an Account to see details.
Manager
Things had to be ramped up fast during the COVID-19 crisis. The vendor offered to get us equipment...
Login or Create an Account to see details.
Manager
We are having a lot of problems with the system right now. The vendor is trying to maintain multiple...
Login or Create an Account to see details.
Analyst/Coordinator
We have nothing negative to report. I am happy to share that we are implementing the functionality...
Login or Create an Account to see details.
Analyst/Coordinator
Some documents can't accept an Adobe signature. We have managed to assist people in the best way we...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor makes updates and new functionality available. Because of our larger system, we haven't...
Login or Create an Account to see details.
Analyst/Coordinator
I have always felt we have been treated fairly. Anything that our analyst communicates is readily...
Login or Create an Account to see details.
Analyst/Coordinator
There is one thing that symplr might be able to help with. I don't know whether they can because we...
Login or Create an Account to see details.
Director
Up until Cactus Software got sold, we had nothing but good experiences with the product and customer...
Login or Create an Account to see details.
Director
We have a lot of delegated credentialing contracts, so we work with several managed care companies...
Login or Create an Account to see details.
Director
We have had a terrible experience with the system. It is not a true web-based product. The vendor...
Login or Create an Account to see details.
Director
We have had the solution for many, many years. For 80% of the time that we have had the system, it...
Login or Create an Account to see details.
Director
The previous vendor kept their promises. symplr does not. Cactus Provider Management Platform was a...
Login or Create an Account to see details.
Director
There has been no additional support throughout COVID-19. The vendor has not reached out to ask...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t think the vendor charges for every little thing. They charge for different parts of the...
Login or Create an Account to see details.
Analyst/Coordinator
When we implemented the product, we had to meet a lot of stipulations and do a lot of work to get...
Login or Create an Account to see details.
Analyst/Coordinator
We have only called the vendor’s support once or twice, and the people did answer our questions, but...
Login or Create an Account to see details.
Analyst/Coordinator
We have never reached out to a vendor executive, but the executives are available. They contact me...
Login or Create an Account to see details.
Analyst/Coordinator
The system probably meets our integration and interoperability goals, but that is because we don’t...
Login or Create an Account to see details.
Analyst/Coordinator
I have had to train people on the system before, and getting people to understand how to use the...
Login or Create an Account to see details.
Analyst/Coordinator
During the COVID-19 crisis, the vendor put out a lot of articles and webinars. The vendor did a...
Login or Create an Account to see details.
Director
We had a couple of issues with the system when we first implemented it, but symplr was able to fix...
Login or Create an Account to see details.
Director
Cactus Provider Management Platform should be current. Things still come through symplr, but the...
Login or Create an Account to see details.
Director
The solution is not simple or user friendly. It doesn’t really meet our needs. We have physicians...
Login or Create an Account to see details.
Director
We are not getting nickel-and-dimed. And it could be that when symplr bought out our previous...
Login or Create an Account to see details.
Director
The vendor has always been pretty good about implementation services. They are very helpful when it...
Login or Create an Account to see details.
Director
In our eyes, we don’t think the system works as it has been promoted to work. It just doesn’t work...
Login or Create an Account to see details.
Director
We have never had to deal with the vendor executives at all. We have always dealt with the tech...
Login or Create an Account to see details.
Director
symplr avoids charging us for every little thing. There is just a standard price. symplr doesn't...
Login or Create an Account to see details.
Manager
The system has some downfalls. We have an older version, and symplr is coming up with new things...
Login or Create an Account to see details.
Manager
We have an issue that we have been waiting for symplr to fix for months, and the issue is not fixed...
Login or Create an Account to see details.
Manager
At this point, whether the system is part of our long-term plan is questionable. We are on the...
Login or Create an Account to see details.
Manager
symplr nickel-and-dimes us for each piece. That is why we don't have everything. We don't buy a lot...
Login or Create an Account to see details.
Manager
I don't know whether the problem is on symplr's end or ours, but there are problems every time there...
Login or Create an Account to see details.
Manager
I don't know that symplr is doing anything for us right now. They are paying too much attention to...
Login or Create an Account to see details.
Manager
Once we get to symplr, the support is good. The other day, I sent an email to get help with...
Login or Create an Account to see details.
Director
The phone and web support are great. The support people know what they are doing. When I ask them a...
Login or Create an Account to see details.
Director
I have never needed executive involvement. The executives are available, but I have never had issues...
Login or Create an Account to see details.
Director
Cactus Provider Management Platform is worth the money. I would like for the price to be lower, but...
Login or Create an Account to see details.
Director
symplr has amazing training. They have offered us free training classes during COVID-19. I haven't...
Login or Create an Account to see details.
Director
Cactus Provider Management Platform definitely meets our needs. The system functions exactly the way...
Login or Create an Account to see details.
Director
Cactus Provider Management Platform is very easy to use if people have common sense. If people don't...
Login or Create an Account to see details.
Manager
symplr is not a partner; they basically provide a credentialing database for us. They do not get...
Login or Create an Account to see details.
Manager
I hope we are on the current version of Cactus Provider Management Platform, but since I have been...
Login or Create an Account to see details.
Manager
I used symplr for another product at another place, and they don’t keep their promises. We talk to...
Login or Create an Account to see details.
Manager
Cactus Provider Management Platform is a convoluted system. It is not very user friendly in terms of...
Login or Create an Account to see details.
Manager
I am getting the same pushback here that I got in my previous place. Trying to get help from symplr...
Login or Create an Account to see details.
VP/Other Executive
symplr doesn't necessarily nickel-and-dime us for the product. Their charges are clearly stated. But...
Login or Create an Account to see details.
VP/Other Executive
We are working on interfacing with symplr, but we are not quite there yet. This is not a slight to...
Login or Create an Account to see details.
VP/Other Executive
symplr has visions of where the product needs to go, but we may not buy the new modules. I know that...
Login or Create an Account to see details.
Analyst/Coordinator
The implementation was good. The vendor's training was excellent. They gave us a massive amount of...
Login or Create an Account to see details.
Analyst/Coordinator
The solution does what we expected it to do. It is easy to use. There are some suggestions in the...
Login or Create an Account to see details.
Analyst/Coordinator
We have some things we are going to implement, like privileging options, and we are going to have...
Login or Create an Account to see details.
Director
My overall satisfaction is very high. The service is great. The vendor gets back to us in a timely...
Login or Create an Account to see details.
Director
One really great thing I like about symplr is they have a users’ forum where we can search for...
Login or Create an Account to see details.
Director
Cactus Software has really come a long way since symplr bought them. Their product was really good...
Login or Create an Account to see details.
Director
We were having issues with one product, and symplr got us in contact with somebody who could help...
Login or Create an Account to see details.
Director
symplr has gotten a lot better at not nickel-and-diming in the last two years. If I had a product...
Login or Create an Account to see details.
Director
The ease of use depends on what the end user is doing. For our provider enrollment specialist, using...
Login or Create an Account to see details.
Director
The support has really improved since symplr bought Cactus Software. We can call them and tell them...
Login or Create an Account to see details.
Director
The executive involvement is great. The one time I had to get somebody involved, that person made...
Login or Create an Account to see details.
Manager
In terms of telehealth credentialing, the issue comes down to reporting capabilities. While the...
Login or Create an Account to see details.
Manager
I won't go to another vendor. As long as I have a say in the decision, we will keep Cactus Provider...
Login or Create an Account to see details.
Manager
I have been waiting several months for symplr to fix a feature in a certain module that they...
Login or Create an Account to see details.
Manager
No implementation is perfect; that is one thing that my people need to understand. symplr does try...
Login or Create an Account to see details.
Manager
There is a difference between training people to click buttons and training people to work in the...
Login or Create an Account to see details.
Manager
There are always issues with the imports between the Application Manager software and the database....
Login or Create an Account to see details.
Manager
The solution can feed real-time information downstream through the API format to all the modules...
Login or Create an Account to see details.
Manager
The reporting aspect and the imports from the Application Manager software just aren't user...
Login or Create an Account to see details.
Manager
If we have a really simple question and we call support, we can get help. But it is hard for tickets...
Login or Create an Account to see details.
Manager
In the past two months, symplr has been very proactive. But prior to that, they weren't very...
Login or Create an Account to see details.
Manager
symplr is the most expensive vendor. They are astronomically priced, especially considering the...
Login or Create an Account to see details.
Manager
We definitely see the vendor as a partner because they really do listen to our suggestions and fix...
Login or Create an Account to see details.
Manager
We just did an upgrade, and then after we did that, symplr upgraded again. So I just have one update...
Login or Create an Account to see details.
Manager
We just went to Committee Manager, so I have been working on that implementation, which has been...
Login or Create an Account to see details.
Manager
symplr has excellent customer service. That is their strength. Whatever leadership structure is...
Login or Create an Account to see details.
Manager
symplr does keep coming out with new things. Committee Manager is not super old, and symplr just...
Login or Create an Account to see details.
Manager
When our director retired, we had to call many times. That year, a symplr VP sent out an email...
Login or Create an Account to see details.
Manager
symplr definitely nickel-and-dimes us, so I am not crazy about that. The platform is a bit...
Login or Create an Account to see details.
Manager
In a year, our satisfaction will actually be better because of an upgrade. I am about to put a...
Login or Create an Account to see details.
Manager
symplr needs to partner up with a huge hospital system that uses all of their modules every day for...
Login or Create an Account to see details.
Analyst/Coordinator
The last upgrade we did was very seamless. The only reason I would give the vendor a little bit...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor's online training is excellent. It is always hands on, and the vendor is always really...
Login or Create an Account to see details.
Analyst/Coordinator
The only thing I can see as an issue is that some of the interfaces with outside systems, like the...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is actually really good about sending out information as new things become available....
Login or Create an Account to see details.
Analyst/Coordinator
We absolutely see the vendor as a partner. They are willing to work together with us if something is...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor does not nickel-and-dime us. They charge us per program, so we can buy the basic program,...
Login or Create an Account to see details.
Analyst/Coordinator
I haven't really had any involvement with the vendor's executive team, but the quality of the...
Login or Create an Account to see details.
Analyst/Coordinator
The software doesn't go down often, but I would appreciate a notice when it does. If the vendor told...
Login or Create an Account to see details.
Analyst/Coordinator
I would tell others that the vendor is really easy to work with, the software is very intuitive, and...
Login or Create an Account to see details.
Analyst/Coordinator
We had a trainer for a couple of months, and the trainer was very confused by the questions we were...
Login or Create an Account to see details.
Analyst/Coordinator
symplr’s support has been good. If we have any questions, we can contact the vendor and get an answer....
Login or Create an Account to see details.
Analyst/Coordinator
The service isn’t proactive. There are times when the service is extremely slow. We have to open and...
Login or Create an Account to see details.
Analyst/Coordinator
The system is very different from what we have used in the past. It is very antiquated and very...
Login or Create an Account to see details.
Director
When we ran the system on the cloud, the problem was that we were told that we couldn’t create...
Login or Create an Account to see details.
Director
symplr has promised things and not delivered them. We had an add-on module, and the vendor told us...
Login or Create an Account to see details.
Director
symplr has user-defined fields in each section of their system, but I need more fields. They...
Login or Create an Account to see details.
Director
The vendor has an internal-query designer, but that is not useful for us. I have spoken to the...
Login or Create an Account to see details.
Director
We have had account managers, but we have bounced around between different people. We had someone...
Login or Create an Account to see details.
Director
Right now, we can only run the system on Internet Explorer or Microsoft Silverlight. I don’t...
Login or Create an Account to see details.
Director
As we get bigger and as time goes on, we are always going to look at new things. I can’t say whether...
Login or Create an Account to see details.
Director
Sometimes we have a request that the vendor takes care of really quickly, and sometimes the vendor...
Login or Create an Account to see details.
Director
We need more things for address validation and automation within the system.
Login or Create an Account to see details.
Director
If we are calling the help desk, that is typically not a great sign because we have superusers here...
Login or Create an Account to see details.
Director
I like the reporting and our ability to query, make letters, and make reports. Overall, I like the...
Login or Create an Account to see details.
Analyst/Coordinator
Our end users find the system very easy to use. Anybody who jumps on to the system can pretty much...
Login or Create an Account to see details.
Analyst/Coordinator
The system is meeting our functionality needs very well. We are able to create and send out packets...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has been doing excellent with their ongoing support. Anytime we have an issue, we can...
Login or Create an Account to see details.
Analyst/Coordinator
I would not give the vendor a high rating for being proactive. If we go to a provider in the system...
Login or Create an Account to see details.
Analyst/Coordinator
We have only had to deal with the customer service people and the sales representatives. On that...
Login or Create an Account to see details.
Analyst/Coordinator
The system definitely drives tangible outcomes. We can just automate things, and those things get...
Login or Create an Account to see details.
Analyst/Coordinator
symplr is doing a fantastic job with the product. The one thing I would want the executives to know...
Login or Create an Account to see details.
Analyst/Coordinator
I have been involved with other platforms, and I think Cactus Provider Management Platform works...
Login or Create an Account to see details.
Analyst/Coordinator
I can't say that symplr doesn't keep all their promises, but by the same token, there are things...
Login or Create an Account to see details.
Analyst/Coordinator
symplr nickel-and-dimes us for any little thing that we need to get beyond the initial setup unless...
Login or Create an Account to see details.
Analyst/Coordinator
The quality and effectiveness of symplr's upgrades are good. For the longest time, we were on an...
Login or Create an Account to see details.
Analyst/Coordinator
It has been a long time since I went through symplr's initial training, and the training has changed...
Login or Create an Account to see details.
Analyst/Coordinator
I believe we stay current on the upgrades for Cactus Provider Management Platform because it is...
Login or Create an Account to see details.
Analyst/Coordinator
Knowing what I know now, I wouldn't buy the system again. In the online credentialing application,...
Login or Create an Account to see details.
Analyst/Coordinator
symplr charges us for every little thing. We have to pay a monthly service fee on top of the initial...
Login or Create an Account to see details.
Analyst/Coordinator
I would rate the implementation of upgrades poorly. One of the reasons I haven't done the upgrades...
Login or Create an Account to see details.
Analyst/Coordinator
When we went from the visual Cactus platform to the web Cactus platform, there were a lot of changes...
Login or Create an Account to see details.
Analyst/Coordinator
The system does poorly at supporting our integration and interoperability goals. The reason we went...
Login or Create an Account to see details.
Analyst/Coordinator
The system is very easy for me to use. It isn't as easy for some of the physicians. Some are fine,...
Login or Create an Account to see details.
Analyst/Coordinator
symplr doesn't do well with delivering new technology to meet our needs. I don't feel like that the...
Login or Create an Account to see details.
Analyst/Coordinator
symplr should make the technology less clunky. One issue is the dumbed-down version of Word. We...
Login or Create an Account to see details.
Analyst/Coordinator
symplr's ongoing support is good. Their customer service over the past six months has gotten better....
Login or Create an Account to see details.
Analyst/Coordinator
symplr just recently told us that there is a COVID-19 customer resource center page. I can't believe...
Login or Create an Account to see details.
Analyst/Coordinator
During our implementation, my program manager or implementation manager didn't have a clue what was...
Login or Create an Account to see details.
Analyst/Coordinator
I wouldn't recommend symplr to a friend. I would actually recommend their competitor. If I had the...
Login or Create an Account to see details.
Analyst/Coordinator
I would tell others looking at Cactus Provider Management Platform to make sure that the medical...
Login or Create an Account to see details.
Manager
We love the cloud version of the system because it is so much better than the old version. Before,...
Login or Create an Account to see details.
Manager
Now that we are in the cloud, when there are updates, we don't even know they are really happening....
Login or Create an Account to see details.
Manager
The system is very user friendly. It doesn't take a rocket scientist to figure out how to do data...
Login or Create an Account to see details.
Manager
We have a standardized credentialing application because that is required. There are only certain...
Login or Create an Account to see details.
Manager
symplr's help desk people are amazing. They are knowledgeable and very polite, and they understand...
Login or Create an Account to see details.
Manager
The vendor has been extremely supportive during the COVID-19 crisis. The vendor has been providing...
Login or Create an Account to see details.
Director
Prior to Cactus Provider Management Platform, I used another product and was very happy with it. The...
Login or Create an Account to see details.
Director
Things were really challenging in the beginning because we had insufficient training. We started...
Login or Create an Account to see details.
Director
Personally, I wouldn’t purchase the system again. It isn’t user friendly. My colleagues and I feel...
Login or Create an Account to see details.
Director
I would give the overall product quality a low rating because of my better experiences with another...
Login or Create an Account to see details.
Director
We haven’t gotten any new technology in a while. symplr is working on something because I know that...
Login or Create an Account to see details.
Director
I would be unlikely to recommend the system to a peer or friend. When we got the system, the process...
Login or Create an Account to see details.
Manager
Nothing has changed with symplr during the COVID-19 crisis. They haven’t done anything. They may...
Login or Create an Account to see details.
Manager
I don’t think the vendor has lived up to their promises. There have been several miscommunications...
Login or Create an Account to see details.
Manager
symplr charges for everything. They are so expensive. Getting our money’s worth is hard.
Login or Create an Account to see details.
Manager
We had some training when we went to the web version of the product. The trainer should have had...
Login or Create an Account to see details.
Manager
symplr is working on the next version, which is going to be greatly enhanced. That is going to help...
Login or Create an Account to see details.
Manager
symplr’s support is hit or miss. If we happen to get a symplr person who knows what he or she is...
Login or Create an Account to see details.
Manager
We have tried to reach out to the executive leadership, and we haven’t even gotten an email reply....
Login or Create an Account to see details.
Manager
symplr purchased Cactus Software several years ago. Before that acquisition, I would have rated...
Login or Create an Account to see details.
Director
I don’t think I have really heard from symplr at all during the COVID-19 crisis. But the support...
Login or Create an Account to see details.
Director
Getting new technology costs a lot, so we can’t get it. The vendor has new technology, but we can’t...
Login or Create an Account to see details.
Director
I am going to be hard pressed to think of something that I like about the platform. The product is...
Login or Create an Account to see details.
Manager
We have been dealing with symplr in terms of making numerous upgrades, and we have been very pleased...
Login or Create an Account to see details.
Manager
I love the electronic documentation process, and I love maintaining everything in one database. I...
Login or Create an Account to see details.
Manager
The vendor has been a partner for us. I would say that the product is great. I have very limited...
Login or Create an Account to see details.
Manager
The system is a credentialing software application. It is a really good product, and it does have a...
Login or Create an Account to see details.
Manager
We have had the product for a long time. There was definitely a lengthy period of time when existing...
Login or Create an Account to see details.
Manager
The application module definitely needs various overhauls. That is something symplr is aware of. The...
Login or Create an Account to see details.
Manager
One reason we are still with symplr is I am not so naïve to think that we wouldn’t have some of the...
Login or Create an Account to see details.
Manager
symplr has made a lot of improvements. I am really fortunate that I have great relationships that...
Login or Create an Account to see details.
Manager
The vendor’s processes make us feel like we are being nickel-and-dimed. We identify that we need...
Login or Create an Account to see details.
Manager
I struggle with recommending the system to others because my answer depends on who is asking me for...
Login or Create an Account to see details.
Manager
The vendor has been supportive during the COVID-19 crisis. They have definitely reached out to ask...
Login or Create an Account to see details.
Manager
We were told a certain integration would be functional, but it is not, and it is a very important...
Login or Create an Account to see details.
Manager
The system works really well in terms of automating verification documents and monitoring licenses....
Login or Create an Account to see details.
Analyst/Coordinator
Letting symplr know our issues is kind of hit or miss in terms of symplr’s receptiveness. Once we...
Login or Create an Account to see details.
Analyst/Coordinator
The product is difficult to use. There are a lot of hidden features. There were months in between...
Login or Create an Account to see details.
Analyst/Coordinator
symplr told us that the product would import different forms, but the system wasn’t fully set up....
Login or Create an Account to see details.
Director
The product is not meeting our needs. I don't know what was promoted originally, but what we have is...
Login or Create an Account to see details.
Director
Whenever I have issues with the product, I call symplr, and the support people are very nice and...
Login or Create an Account to see details.
Director
symplr charges for every little thing. For instance, with the way the product works, when we process...
Login or Create an Account to see details.
Director
We have had some issues with the signature in the AppCentral piece. We wanted symplr to change the...
Login or Create an Account to see details.
Director
I would rate the integration very low because our IT department hates the system's integration. The...
Login or Create an Account to see details.
Director
We have a couple of coordinators that say the ease of use with the system is not a problem for them....
Login or Create an Account to see details.
Director
symplr is not proactive. There was once a functionality that we found out about, and when we asked...
Login or Create an Account to see details.
Analyst/Coordinator
The software has been kind of stable. I haven't seen a lot of improvements, but I know that symplr...
Login or Create an Account to see details.
Analyst/Coordinator
The product quality is a little above average. There is a gap in how user friendly the system is....
Login or Create an Account to see details.
Analyst/Coordinator
symplr's service is better than that of other vendors that I deal with. symplr's responsiveness is...
Login or Create an Account to see details.
Featured Reports
Preferences
Related Blogs
The Value of Credentialing