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Cactus Provider Management Platform Comments
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KLAS Research Director - Tanya Egbert
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Manager

The people that I work with respond well, but I think there is a disconnect between those folks who...

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I think how the vendor packages things for new clients now is different than how they did that for...

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Manager

Migrating to another product is a huge decision, and anyone who thinks we can just move to a new...

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Manager

The change that symplr made to assign specific account success managers to clients has been very...

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Manager

symplr doesn't have as good of an education program as other vendors. There aren't best practices...

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Manager

When symplr has a new product, there are always extra fees. The extra fees involved do not mesh well...

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Manager

With symplr, there is customization, but it is in odd places where we don't necessarily need that...

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Director

We use Cactus Provider Management Platform for credentialing providers. We track a lot of details in...

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Director

We are waiting patiently for the next version. That is my biggest frustration. We got the web-based...

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Director

My IT department doesn’t have negative concerns about the new cloud-based version. The medical staff...

Feb 2021
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Director

The symplr team does a very good job in their implementation when they are helping people...

Feb 2021
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Director

The support for the Cactus system has been high and low. It varies. symplr isn’t perfect with...

Feb 2021
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Director

We don’t have a completely online environment for the platform right now. I don’t have the...

Feb 2021
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Director

The ease of use for the solution is good because I know the software so well. I can take all kinds...

Feb 2021
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Manager

Every time we have an upgrade for Cactus Provider Management Platform, there is another upgrade two...

Feb 2021
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Manager

There are so many things that we could be doing with Cactus Provider Management Platform, but it is...

Feb 2021
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Manager

symplr asks us for every single piece of change; they ask us for money while we are paying for...

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Manager

There are certainly costs associated with implementing the applications we purchased. There are...

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Manager

The vendor could have improved our implementation process with more communication and transparency...

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Manager

For the most part, the product works, so we have to just understand the data, what we are putting...

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Manager

There should be more responsiveness from the vendor to customer suggestions and feedback. There are...

Feb 2021
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Manager

The project management was ineffective. I had to escalate an issue and go an alternate route because...

Feb 2021
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Manager

We have to pay extra for everything that the solution can do. The vendor hypes things up, but that...

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Manager

The vendor is constantly sending out updates that we have to schedule with them. That is a bit time...

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Manager

We paid for training when we changed to the vendor's new web-based module a few years ago. The...

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Manager

It is rare that I talk to anyone at the vendor outside of their help desk. Sometimes I get an update...

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Manager

The value of what I have spent so far has not been in the output, and I think it should have been....

Feb 2021
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Manager

Our satisfaction is dependent on whether symplr produces, is responsive to my needs, and helps us...

Feb 2021
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Director

We do a lot of training in-house. We designed our own training program based on our workflows. When...

Feb 2021
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Director

The product is very simplistic and follows the natural workflow of the medical staff and...

Feb 2021
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Director

When we dial in, we get a live person, and they talk to us right there. Then they escalate. It is...

Feb 2021
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Director

When requirements change and the product is updated, we have to wait until the last minute and make...

Feb 2021
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Manager

The vendor has been putting some things in place where they are not charging us for every little...

Jan 2021
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Manager

The vendor has a lot more important items that can go on the cloud. There are a lot of things that...

Jan 2021
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Manager

We are on such an old system that people can count their keystrokes right now because they are used...

Jan 2021
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Manager

I really like that the vendor has an engaged customer success group, and we have our own customer...

Jan 2021
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Manager

Every vendor system is expensive, so I am hoping that, because we are on such an old system right...

Jan 2021
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Manager

I never get up the chain to the vendor executives, but they are engaging with us, and that is really...

Jan 2021
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Manager

I am really sitting on the fence on whether I would buy the product again. I like working with the...

Jan 2021
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Manager

We are ready to move to the web version of the product that would run in parallel with the symplr...

Jan 2021
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Manager

We are looking for more automation that we would probably get through the web-based version of the...

Jan 2021
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Manager

The vendor has the ability to integrate some telehealth credentialing. We could do things from our...

Jan 2021
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Manager

Things had to be ramped up fast during the COVID-19 crisis. The vendor offered to get us equipment...

Jan 2021
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Manager

We are having a lot of problems with the system right now. The vendor is trying to maintain multiple...

Jan 2021
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Analyst/Coordinator

We have nothing negative to report. I am happy to share that we are implementing the functionality...

Nov 2020
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Analyst/Coordinator

Some documents can't accept an Adobe signature. We have managed to assist people in the best way we...

Nov 2020
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Analyst/Coordinator

The vendor makes updates and new functionality available. Because of our larger system, we haven't...

Nov 2020
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Analyst/Coordinator

I have always felt we have been treated fairly. Anything that our analyst communicates is readily...

Nov 2020
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Analyst/Coordinator

There is one thing that symplr might be able to help with. I don't know whether they can because we...

Nov 2020
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Director

Up until Cactus Software got sold, we had nothing but good experiences with the product and customer...

Oct 2020
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Director

We have a lot of delegated credentialing contracts, so we work with several managed care companies...

Oct 2020
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Director

We have had a terrible experience with the system. It is not a true web-based product. The vendor...

Oct 2020
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Director

We have had the solution for many, many years. For 80% of the time that we have had the system, it...

Oct 2020
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Director

The previous vendor kept their promises. symplr does not. Cactus Provider Management Platform was a...

Oct 2020
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Director

There has been no additional support throughout COVID-19. The vendor has not reached out to ask...

Oct 2020
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Analyst/Coordinator

I don’t think the vendor charges for every little thing. They charge for different parts of the...

Oct 2020
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Analyst/Coordinator

When we implemented the product, we had to meet a lot of stipulations and do a lot of work to get...

Oct 2020
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Analyst/Coordinator

We have only called the vendor’s support once or twice, and the people did answer our questions, but...

Oct 2020
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Analyst/Coordinator

We have never reached out to a vendor executive, but the executives are available. They contact me...

Oct 2020
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Analyst/Coordinator

The system probably meets our integration and interoperability goals, but that is because we don’t...

Oct 2020
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Analyst/Coordinator

I have had to train people on the system before, and getting people to understand how to use the...

Oct 2020
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Analyst/Coordinator

During the COVID-19 crisis, the vendor put out a lot of articles and webinars. The vendor did a...

Oct 2020
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Director

We had a couple of issues with the system when we first implemented it, but symplr was able to fix...

Oct 2020
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Director

Cactus Provider Management Platform should be current. Things still come through symplr, but the...

Oct 2020
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Director

The solution is not simple or user friendly. It doesn’t really meet our needs. We have physicians...

Oct 2020
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Director

We are not getting nickel-and-dimed. And it could be that when symplr bought out our previous...

Oct 2020
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Director

The vendor has always been pretty good about implementation services. They are very helpful when it...

Oct 2020
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Director

In our eyes, we don’t think the system works as it has been promoted to work. It just doesn’t work...

Oct 2020
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Director

We have never had to deal with the vendor executives at all. We have always dealt with the tech...

Oct 2020
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Director

symplr avoids charging us for every little thing. There is just a standard price. symplr doesn't...

Oct 2020
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Manager

The system has some downfalls. We have an older version, and symplr is coming up with new things...

Oct 2020
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Manager

We have an issue that we have been waiting for symplr to fix for months, and the issue is not fixed...

Oct 2020
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Manager

At this point, whether the system is part of our long-term plan is questionable. We are on the...

Oct 2020
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Manager

symplr nickel-and-dimes us for each piece. That is why we don't have everything. We don't buy a lot...

Oct 2020
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Manager

I don't know whether the problem is on symplr's end or ours, but there are problems every time there...

Oct 2020
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Manager

I don't know that symplr is doing anything for us right now. They are paying too much attention to...

Oct 2020
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Manager

Once we get to symplr, the support is good. The other day, I sent an email to get help with...

Oct 2020
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Director

The phone and web support are great. The support people know what they are doing. When I ask them a...

Oct 2020
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Director

I have never needed executive involvement. The executives are available, but I have never had issues...

Oct 2020
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Director

Cactus Provider Management Platform is worth the money. I would like for the price to be lower, but...

Oct 2020
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Director

symplr has amazing training. They have offered us free training classes during COVID-19. I haven't...

Oct 2020
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Director

Cactus Provider Management Platform definitely meets our needs. The system functions exactly the way...

Oct 2020
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Director

Cactus Provider Management Platform is very easy to use if people have common sense. If people don't...

Oct 2020
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Manager

symplr is not a partner; they basically provide a credentialing database for us. They do not get...

Oct 2020
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Manager

I hope we are on the current version of Cactus Provider Management Platform, but since I have been...

Oct 2020
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Manager

I used symplr for another product at another place, and they don’t keep their promises. We talk to...

Oct 2020
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Manager

Cactus Provider Management Platform is a convoluted system. It is not very user friendly in terms of...

Oct 2020
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Manager

I am getting the same pushback here that I got in my previous place. Trying to get help from symplr...

Oct 2020
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VP/Other Executive

symplr doesn't necessarily nickel-and-dime us for the product. Their charges are clearly stated. But...

Oct 2020
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VP/Other Executive

We are working on interfacing with symplr, but we are not quite there yet. This is not a slight to...

Oct 2020
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VP/Other Executive

symplr has visions of where the product needs to go, but we may not buy the new modules. I know that...

Oct 2020
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Analyst/Coordinator

The implementation was good. The vendor's training was excellent. They gave us a massive amount of...

Sep 2020
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Analyst/Coordinator

The solution does what we expected it to do. It is easy to use. There are some suggestions in the...

Sep 2020
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Analyst/Coordinator

We have some things we are going to implement, like privileging options, and we are going to have...

Sep 2020
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Director

My overall satisfaction is very high. The service is great. The vendor gets back to us in a timely...

Sep 2020
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Director

One really great thing I like about symplr is they have a users’ forum where we can search for...

Sep 2020
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Director

Cactus Software has really come a long way since symplr bought them. Their product was really good...

Sep 2020
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Director

We were having issues with one product, and symplr got us in contact with somebody who could help...

Sep 2020
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Director

symplr has gotten a lot better at not nickel-and-diming in the last two years. If I had a product...

Sep 2020
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Director

The ease of use depends on what the end user is doing. For our provider enrollment specialist, using...

Sep 2020
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Director

The support has really improved since symplr bought Cactus Software. We can call them and tell them...

Sep 2020
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Director

The executive involvement is great. The one time I had to get somebody involved, that person made...

Sep 2020
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Manager

In terms of telehealth credentialing, the issue comes down to reporting capabilities. While the...

Sep 2020
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Manager

I won't go to another vendor. As long as I have a say in the decision, we will keep Cactus Provider...

Sep 2020
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Manager

I have been waiting several months for symplr to fix a feature in a certain module that they...

Sep 2020
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Manager

No implementation is perfect; that is one thing that my people need to understand. symplr does try...

Sep 2020
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Manager

There is a difference between training people to click buttons and training people to work in the...

Sep 2020
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Manager

There are always issues with the imports between the Application Manager software and the database....

Sep 2020
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Manager

The solution can feed real-time information downstream through the API format to all the modules...

Sep 2020
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Manager

The reporting aspect and the imports from the Application Manager software just aren't user...

Sep 2020
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Manager

If we have a really simple question and we call support, we can get help. But it is hard for tickets...

Sep 2020
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Manager

In the past two months, symplr has been very proactive. But prior to that, they weren't very...

Sep 2020
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Manager

symplr is the most expensive vendor. They are astronomically priced, especially considering the...

Sep 2020
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Manager

We definitely see the vendor as a partner because they really do listen to our suggestions and fix...

Sep 2020
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Manager

We just did an upgrade, and then after we did that, symplr upgraded again. So I just have one update...

Sep 2020
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Manager

We just went to Committee Manager, so I have been working on that implementation, which has been...

Sep 2020
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Manager

symplr has excellent customer service. That is their strength. Whatever leadership structure is...

Sep 2020
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Manager

symplr does keep coming out with new things. Committee Manager is not super old, and symplr just...

Sep 2020
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Manager

When our director retired, we had to call many times. That year, a symplr VP sent out an email...

Sep 2020
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Manager

symplr definitely nickel-and-dimes us, so I am not crazy about that. The platform is a bit...

Sep 2020
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Manager

In a year, our satisfaction will actually be better because of an upgrade. I am about to put a...

Sep 2020
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Manager

symplr needs to partner up with a huge hospital system that uses all of their modules every day for...

Sep 2020
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Analyst/Coordinator

The last upgrade we did was very seamless. The only reason I would give the vendor a little bit...

Sep 2020
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Analyst/Coordinator

The vendor's online training is excellent. It is always hands on, and the vendor is always really...

Sep 2020
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Analyst/Coordinator

The only thing I can see as an issue is that some of the interfaces with outside systems, like the...

Sep 2020
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Analyst/Coordinator

The vendor is actually really good about sending out information as new things become available....

Sep 2020
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Analyst/Coordinator

We absolutely see the vendor as a partner. They are willing to work together with us if something is...

Sep 2020
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Analyst/Coordinator

The vendor does not nickel-and-dime us. They charge us per program, so we can buy the basic program,...

Sep 2020
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Analyst/Coordinator

I haven't really had any involvement with the vendor's executive team, but the quality of the...

Sep 2020
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Analyst/Coordinator

The software doesn't go down often, but I would appreciate a notice when it does. If the vendor told...

Sep 2020
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Analyst/Coordinator

I would tell others that the vendor is really easy to work with, the software is very intuitive, and...

Sep 2020
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Analyst/Coordinator

We had a trainer for a couple of months, and the trainer was very confused by the questions we were...

Sep 2020
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Analyst/Coordinator

symplr’s support has been good. If we have any questions, we can contact the vendor and get an answer....

Sep 2020
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Analyst/Coordinator

The service isn’t proactive. There are times when the service is extremely slow. We have to open and...

Sep 2020
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Analyst/Coordinator

The system is very different from what we have used in the past. It is very antiquated and very...

Sep 2020
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Director

When we ran the system on the cloud, the problem was that we were told that we couldn’t create...

Sep 2020
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Director

symplr has promised things and not delivered them. We had an add-on module, and the vendor told us...

Sep 2020
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Director

symplr has user-defined fields in each section of their system, but I need more fields. They...

Sep 2020
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Director

The vendor has an internal-query designer, but that is not useful for us. I have spoken to the...

Sep 2020
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Director

We have had account managers, but we have bounced around between different people. We had someone...

Sep 2020
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Director

Right now, we can only run the system on Internet Explorer or Microsoft Silverlight. I don’t...

Sep 2020
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Director

As we get bigger and as time goes on, we are always going to look at new things. I can’t say whether...

Sep 2020
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Director

Sometimes we have a request that the vendor takes care of really quickly, and sometimes the vendor...

Sep 2020
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Director

We need more things for address validation and automation within the system.

Sep 2020
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Director

If we are calling the help desk, that is typically not a great sign because we have superusers here...

Sep 2020
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Director

I like the reporting and our ability to query, make letters, and make reports. Overall, I like the...

Sep 2020
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Analyst/Coordinator

Our end users find the system very easy to use. Anybody who jumps on to the system can pretty much...

Sep 2020
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Analyst/Coordinator

The system is meeting our functionality needs very well. We are able to create and send out packets...

Sep 2020
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Analyst/Coordinator

The vendor has been doing excellent with their ongoing support. Anytime we have an issue, we can...

Sep 2020
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Analyst/Coordinator

I would not give the vendor a high rating for being proactive. If we go to a provider in the system...

Sep 2020
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Analyst/Coordinator

We have only had to deal with the customer service people and the sales representatives. On that...

Sep 2020
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Analyst/Coordinator

The system definitely drives tangible outcomes. We can just automate things, and those things get...

Sep 2020
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Analyst/Coordinator

symplr is doing a fantastic job with the product. The one thing I would want the executives to know...

Sep 2020
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Analyst/Coordinator

I have been involved with other platforms, and I think Cactus Provider Management Platform works...

Sep 2020
(0)
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Analyst/Coordinator

I can't say that symplr doesn't keep all their promises, but by the same token, there are things...

Sep 2020
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Analyst/Coordinator

symplr nickel-and-dimes us for any little thing that we need to get beyond the initial setup unless...

Sep 2020
(0)
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Analyst/Coordinator

The quality and effectiveness of symplr's upgrades are good. For the longest time, we were on an...

Sep 2020
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Analyst/Coordinator

It has been a long time since I went through symplr's initial training, and the training has changed...

Sep 2020
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Analyst/Coordinator

I believe we stay current on the upgrades for Cactus Provider Management Platform because it is...

Sep 2020
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Analyst/Coordinator

Knowing what I know now, I wouldn't buy the system again. In the online credentialing application,...

Aug 2020
(0)
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Analyst/Coordinator

symplr charges us for every little thing. We have to pay a monthly service fee on top of the initial...

Aug 2020
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Analyst/Coordinator

I would rate the implementation of upgrades poorly. One of the reasons I haven't done the upgrades...

Aug 2020
(0)
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Analyst/Coordinator

When we went from the visual Cactus platform to the web Cactus platform, there were a lot of changes...

Aug 2020
(0)
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Analyst/Coordinator

The system does poorly at supporting our integration and interoperability goals. The reason we went...

Aug 2020
(0)
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Analyst/Coordinator

The system is very easy for me to use. It isn't as easy for some of the physicians. Some are fine,...

Aug 2020
(0)
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Analyst/Coordinator

symplr doesn't do well with delivering new technology to meet our needs. I don't feel like that the...

Aug 2020
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Analyst/Coordinator

symplr should make the technology less clunky. One issue is the dumbed-down version of Word. We...

Aug 2020
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Analyst/Coordinator

symplr's ongoing support is good. Their customer service over the past six months has gotten better....

Aug 2020
(0)
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Analyst/Coordinator

symplr just recently told us that there is a COVID-19 customer resource center page. I can't believe...

Aug 2020
(0)
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Analyst/Coordinator

During our implementation, my program manager or implementation manager didn't have a clue what was...

Aug 2020
(0)
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Analyst/Coordinator

I wouldn't recommend symplr to a friend. I would actually recommend their competitor. If I had the...

Aug 2020
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Analyst/Coordinator

I would tell others looking at Cactus Provider Management Platform to make sure that the medical...

Aug 2020
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Manager

We love the cloud version of the system because it is so much better than the old version. Before,...

Aug 2020
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Manager

Now that we are in the cloud, when there are updates, we don't even know they are really happening....

Aug 2020
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Manager

The system is very user friendly. It doesn't take a rocket scientist to figure out how to do data...

Aug 2020
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Manager

We have a standardized credentialing application because that is required. There are only certain...

Aug 2020
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Manager

symplr's help desk people are amazing. They are knowledgeable and very polite, and they understand...

Aug 2020
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Manager

The vendor has been extremely supportive during the COVID-19 crisis. The vendor has been providing...

Aug 2020
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Director

Prior to Cactus Provider Management Platform, I used another product and was very happy with it. The...

Aug 2020
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Director

Things were really challenging in the beginning because we had insufficient training. We started...

Aug 2020
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Director

Personally, I wouldn’t purchase the system again. It isn’t user friendly. My colleagues and I feel...

Aug 2020
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Director

I would give the overall product quality a low rating because of my better experiences with another...

Aug 2020
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Director

We haven’t gotten any new technology in a while. symplr is working on something because I know that...

Aug 2020
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Director

I would be unlikely to recommend the system to a peer or friend. When we got the system, the process...

Aug 2020
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Manager

Nothing has changed with symplr during the COVID-19 crisis. They haven’t done anything. They may...

Aug 2020
(0)
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Manager

I don’t think the vendor has lived up to their promises. There have been several miscommunications...

Aug 2020
(0)
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Manager

symplr charges for everything. They are so expensive. Getting our money’s worth is hard.

Aug 2020
(0)
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Manager

We had some training when we went to the web version of the product. The trainer should have had...

Aug 2020
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Manager

symplr is working on the next version, which is going to be greatly enhanced. That is going to help...

Aug 2020
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Manager

symplr’s support is hit or miss. If we happen to get a symplr person who knows what he or she is...

Aug 2020
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Manager

We have tried to reach out to the executive leadership, and we haven’t even gotten an email reply....

Aug 2020
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Manager

symplr purchased Cactus Software several years ago. Before that acquisition, I would have rated...

Aug 2020
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Director

I don’t think I have really heard from symplr at all during the COVID-19 crisis. But the support...

Jun 2020
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Director

Getting new technology costs a lot, so we can’t get it. The vendor has new technology, but we can’t...

Jun 2020
(0)
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Director

I am going to be hard pressed to think of something that I like about the platform. The product is...

Jun 2020
(0)
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Manager

We have been dealing with symplr in terms of making numerous upgrades, and we have been very pleased...

Jun 2020
(0)
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Manager

I love the electronic documentation process, and I love maintaining everything in one database. I...

Jun 2020
(0)
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Manager

The vendor has been a partner for us. I would say that the product is great. I have very limited...

Jun 2020
(0)
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Manager

The system is a credentialing software application. It is a really good product, and it does have a...

Jun 2020
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Manager

We have had the product for a long time. There was definitely a lengthy period of time when existing...

Jun 2020
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Manager

The application module definitely needs various overhauls. That is something symplr is aware of. The...

Jun 2020
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Manager

One reason we are still with symplr is I am not so naïve to think that we wouldn’t have some of the...

Jun 2020
(0)
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Manager

symplr has made a lot of improvements. I am really fortunate that I have great relationships that...

Jun 2020
(0)
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Manager

The vendor’s processes make us feel like we are being nickel-and-dimed. We identify that we need...

Jun 2020
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Manager

I struggle with recommending the system to others because my answer depends on who is asking me for...

Jun 2020
(0)
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Manager

The vendor has been supportive during the COVID-19 crisis. They have definitely reached out to ask...

Jun 2020
(0)
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Manager

We were told a certain integration would be functional, but it is not, and it is a very important...

Jun 2020
(0)
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Manager

The system works really well in terms of automating verification documents and monitoring licenses....

Jun 2020
(0)
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Analyst/Coordinator

Letting symplr know our issues is kind of hit or miss in terms of symplr’s receptiveness. Once we...

Jun 2020
(0)
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Analyst/Coordinator

The product is difficult to use. There are a lot of hidden features. There were months in between...

Jun 2020
(0)
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Analyst/Coordinator

symplr told us that the product would import different forms, but the system wasn’t fully set up....

Jun 2020
(0)
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Director

The product is not meeting our needs. I don't know what was promoted originally, but what we have is...

Jun 2020
(0)
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Director

Whenever I have issues with the product, I call symplr, and the support people are very nice and...

Jun 2020
(0)
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Director

symplr charges for every little thing. For instance, with the way the product works, when we process...

Jun 2020
(0)
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Director

We have had some issues with the signature in the AppCentral piece. We wanted symplr to change the...

Jun 2020
(0)
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Director

I would rate the integration very low because our IT department hates the system's integration. The...

Jun 2020
(0)
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Director

We have a couple of coordinators that say the ease of use with the system is not a problem for them....

Jun 2020
(0)
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Director

symplr is not proactive. There was once a functionality that we found out about, and when we asked...

Jun 2020
(0)
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Analyst/Coordinator

The software has been kind of stable. I haven't seen a lot of improvements, but I know that symplr...

May 2020
(0)
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Analyst/Coordinator

The product quality is a little above average. There is a gap in how user friendly the system is....

May 2020
(0)
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Analyst/Coordinator

symplr's service is better than that of other vendors that I deal with. symplr's responsiveness is...

May 2020
(0)
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