Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Scheduling - Nurse & Staff on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Staffing and Scheduling (formerly API Healthcare) Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Scheduling - Nurse & Staff on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

The system is great. Things got even better once the vendor added the mobile app. My staff members...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really like symplr's system. It is easy to use, and the flow makes sense. I like the navigation...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the reports that I can get from the system. It is easy to set and change the report...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I want to upgrade to Microsoft Edge, but I cannot because symplr's system only runs on Internet...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

symplr has an amazing program; it is just super busy. And if we don't dedicate the time to learn it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Once we get excited about getting all the data out of symplr’s system, we realize that we have to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

symplr is proactive and aggressive when there is any training that we need.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our satisfaction with symplr should go up over the next 12 months because we plan to have more time...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can create schedules and self-scheduling groups in the system. That is where a department divides...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have great communication with symplr's executives when it comes to enhancements and solutions...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare has changed hands four different times. That makes me nervous and cautious. I want a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I want to call someone and talk to them for support. Sometimes, it is difficult to explain things in...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can't self-educate ourselves on the solution. There is a lot for users to remember. Sometimes,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We lost some key functionality with our last upgrade. That affected our users. We always joke that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My biggest challenge has been with the employee self-scheduling portal. The vendor hasn't updated...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

All of the vendor's people who I have spoken to have been very helpful. I love that. They always...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't know what the vendor's upcoming changes will be until we receive their release notes. When...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

symplr Staffing and Scheduling took months for us to get a handle on, and it took having a nursing...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor needs to train more people so that more people can help because it is painful when we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are too many charges with symplr Staffing and Scheduling. symplr promises that they will do...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the most part, we like symplr Staffing and Scheduling very much. We have the flexibility to roll...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In every department that I meet with, I learn about something new that the application lacks....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution works great in the nursing world because nurses only have two or three shifts to choose...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't receive a lot of training from symplr. They just created some certifications that were...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish that the vendor had separate training for the different versions of the system. That way,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think symplr is part of our long-term plans. We will probably investigate other vendors just to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the strengths the solution has is also a weakness, but the configurability is very robust. It...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Mobile functionality expansion is something I would like symplr to improve on. We are implementing...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We tried using the acuity system part of Staffing and Scheduling several years ago, but it wasn't...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are still using Staffing and Scheduling after many years, so it must be doing something good for...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When symplr did their demo, they showed us what they wanted to present and how they set up the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

symplr is very reactive. They are slow to react and haven't really come up with any innovations in...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

symplr doesn't get back to us very quickly when we reach out to their phone and web support. In...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are happy with the integration between systems that weren’t integrated before. The training was...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The recent upgrade was bad. The whole system was down. The vendor seems to be trying and to be...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product's quality has gone down. We can't get the product to work right, and we are doing our...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was rough. We wish the vendor had better prepared us.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am a very big proponent of the system, so I don’t have too much bad to say. Really, it is a very...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have always had good customer support. If we call and need something, they are very good about...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The quality of the ongoing support is wonderful. If we have an issue, the support people resolve it...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Staffing and Scheduling is our baby. We love it. We really love the self-scheduling piece because we...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Large organizations do not have time to continually implement upgrades, and we no longer get...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

At the end of the day, I wish symplr would be more adaptive to user groups and ways for users to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Staffing and Scheduling is a very good product. It performs the way that it was advertised to, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system works very well. We have a committee set up to get our nurse folks starting to use the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I plan to see a demo of symplr’s mobile app. That is something that we will be looking at. I don’t...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very user friendly. I like the fact that we can set it up in stages. We don’t have to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Staffing and Scheduling has caused more transparency and more employee involvement for our organization....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is dynamic enough that we can capture whatever we need across the board. The system...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Saying whether the system works as promoted isn't a black-and-white answer. API Healthcare is going...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we had another system, we wouldn't be able to get data and information as well as we can with the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a rapport with a lot of people who have been with the vendor for a while. Even on the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have gotten feedback from people who aren’t superusers that the system is getting tougher to use....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been changes to the executive team through acquisitions, but the quality of support for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have other vendors that want to charge for everything, and I have never really had that concern...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we call on symplr, they answer us and provide resources. Having a responsive vendor means a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

symplr nickel-and-dimes us for some things, but we have definitely received our money’s worth.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

symplr’s product is phenomenal. It gives employees and managers insights that they don’t normally...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The transition from API Healthcare to symplr was uneventful. We haven’t seen any changes. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor has gone through a couple of acquisitions and changes, so we have a hard time finding...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We can access information somewhat quickly but not immediately. In terms of canceling staff, seeing...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Despite the challenges with API's system, it is one of the best systems I have seen in the business,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

API Healthcare is very receptive. They respond in a timely manner. The vendor has actually worked...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Staffing and Scheduling is very easy to use. The system is user friendly, and it doesn't take a lot...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The only downside to Staffing and Scheduling is its reporting. The reporting isn't horrible, but...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don't have a lot of negative things to say about the API Healthcare products that we are currently...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not saying that the reporting is horrible, but sometimes there are just way too many details to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very well versed in healthcare. I really like the fact that they are specifically...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are certainly some improvements we would like to see with some of the vendor's products, but...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very helpful. They worked with us closely during the pandemic. We were very interested...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were going to go live with one of the vendor's products, and we were starting to meet pretty...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On the scheduling side, employees can view people they are working with, and they can trade shifts....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's biggest shortcoming is the report that end users have access to. There is not a lot...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor always responds to our issues and helps us work through them in a timely manner.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I hear a lot of positive comments about this product. The nursing staff members like it. There are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The minor releases from API Healthcare are not as bad in terms of doing a dot release, but for the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

From time to time, we do have to escalate things or talk to different levels of people at API...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare offers a client form where I can get questions answered before I can even open a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A tangible outcome of using API Healthcare's system is the reduction of overtime dollars by using...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With any regulation that is mandated by the local government, API Healthcare is always ahead of the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had the system for a long time. We got canned implementation training. But we found that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare has new ownership, and service is a higher priority to them. API Healthcare has gone...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We would like to see API Healthcare do a little bit more real-time development of their cloud...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our organization has had an acquisition. I personally love API Healthcare, and I would love to stay...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I get really good support from API Healthcare. They don't charge us more than what our maintenance...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare is always responsive. They take into account the customer and the clients and what...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we get our managers to use the system right, it has a positive effect. But if they are not...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don’t really use API Healthcare for implementation services; we do everything in-house. But their...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People use the system all the time, and it has been pretty good, especially with the latest version....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We receive very quick responses from API Healthcare. They have been a good partner to us. They work...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had to make sure our systems could run with the additional workload. API Healthcare was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lot of new functionality, but we have to wait until next year for it. API Healthcare does...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In terms of the functionality of API meeting our needs, I would say the vendor gets a pretty high...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When it comes to our integration goals, we are expanding the API Healthcare software because we want...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Support is a little hard to rate because we have a consultant who is our go-between, and the support...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Using another vendor’s product has always been easy for us because our shifts change so often. Our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We recently got an upgrade, and there wasn’t any major front-end change. We are hoping that the API...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The end product is good; it just takes some time to get it there because the build is not intuitive....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The initial training was good, but the ongoing training isn't as good.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor doesn't always avoid charging for every little thing. API Healthcare is always up front,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Staffing and Scheduling requires me to do more. Right now, the ideal situation is that I can sign in...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The staff scheduling is definitely one of the pieces that the employees tend to like. It helps...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The tool has predictive overtime. It can look at what the employee has worked so far and what he or...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The reason I would buy the product again is that it is integrated with all of our other payroll...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Forecast scheduling for a six-month period is very difficult. There are specific time frames that we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor is still API to us even though the icon on our desktop is the GE Healthcare icon. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There are not bells and whistles, but API's product gets the job done. The vendor's support people...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With COVID-19, the vendor has been very resourceful in providing common things that organizations...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor used to charge us for every little thing, but ever since the acquisition, that has...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare's charging model has changed. I have a difficult time being charged for emails that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare dedicates a good amount of R&D money to this system, so they can do good things with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that API Healthcare uses a hybrid model for training. It has been a while since we have done...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Generally speaking, we don't have to do any ongoing training. We do have a knowledge transfer...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is involvement from API Healthcare's executives in some forums and collaboration boards. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There isn't a lot of individual executive involvement from API Healthcare for us. They have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a lot of focus on R&D. Existing parts of the application are being further developed, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare has switched over to symplr, and they came out of the gate strong saying that they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare is proactive. They do call us and warn us about things. Through the COVID-19 crisis,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

API Healthcare did a good job of partnering with us to consolidate our environments during our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Any little thing in API Healthcare’s software requires a full upgrade. The vendor has been reluctant...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a very high regard for API Healthcare now. We have been working very closely with them to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During some upgrades, API Healthcare has worked closely with our leadership as well as the different...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare could test their products more completely, maybe with hospitals of our size. Changes...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Staffing and Scheduling has great integration when it comes to scanning clock times. We can monitor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

One of the reasons we chose API Healthcare was the ability to integrate with our enterprise-wide...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would like to see API Healthcare spend more money and time on R&D for the mobile app. The app...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

End users don't always update data correctly, so the system can't project and analyze everything....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We get information quickly as long as we are logged in to the system. We have instant access to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is very clunky and hard to use. API Healthcare has taken something so simple and made it...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare nickel-and-dimes. Our old vendor charged for an entire package, but with API...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare's implementation was horrible. We went through many API Healthcare consultants who...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare kind of sold us the sky, and then we got dirt. They nickel-and-dime us for extra...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is very clunky. It is not user friendly. It is not something that we could use a manual...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For support, we hired a consultant who is familiar with the software but doesn’t work for API...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For anything we want to do, we have to pull things into Excel to figure things out. We have to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is unbelievable. Prior to using it, I had never used a staffing and scheduling system,...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We made some mistakes in the beginning, such as entering shifts and PTO incorrectly. I would have to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For upgrades, I am part of the conversations, the calls, and the training because I am the one who...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the latest upgrade, API Healthcare changed some things. They added some functionality and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We asked API Healthcare for any videos related to their latest software release because people like...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Regarding some of the functionality that we don't use, API Healthcare told us about it when we first...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare's executives have changed so much over the years, so I really don’t have much insight...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have worked with other companies that didn't get back to me in a very timely manner, and API...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As somebody who doesn’t have a lot of experience with the API Healthcare solution, I don't think it...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have some small training guides that we have developed for people. The majority of our facility...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare contacted us regarding some potential solutions with scheduling during the COVID-19...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has sent out emails pretty regularly about different ways that we can use the software...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has training sessions on their portal, and those are free for us to use. Those aren't...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For our end users, there are a lot of steps. The latest upgrade made things a little better, but...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support people are usually really responsive. Our vendor’s executives are pretty involved.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution drives a lot of outcomes for all the hospitals. We are able to pull a lot of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can schedule profiles and groups, and that is something I really like about the product.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see some changes along the lines of the balancing grid in the product. I would also...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF