Staffing and Scheduling (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
Staffing and Scheduling is pretty easy to support. The vendor has a lot of tools, and the product...
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Product
Some of the SQL Server Express that the vendor uses is a little outdated. The biggest complaints I...
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Product
We can use the system the way we need to use it. I like the customizability and that I can cater to...
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Product
symplr’s mobile app could be improved. Mobile flexibility is what everybody wants. One of the...
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Loyalty
We are swapping out every other back-end application except pretty much for symplr's, so we must...
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Relationship, Product
There is one small thing I get a lot of questions or complaints about. I wish the Open Schedule...
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Product
Many times, when we have moved to an upgraded version of the system, there has been functionality in...
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Relationship
A long time ago, we would have calls with our client support director or manager from symplr. We...
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Product
Not all of our departments are using the system. We have census numbers that come from our EHR and...
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Loyalty
Staffing and Scheduling is definitely part of our long-term plans and vision of what we want to use...
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Relationship
Staffing and Scheduling is a very stable system. The vendor's support process is relatively good,...
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Culture, Relationship
I have worked with symplr for a long time. I have seen them at their best, and I have seen areas...
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Relationship, Product
I don't think the product is horrible, but we have been with it for a very long time, and sometimes...
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Culture, Value
The vendor's ability to keep their promises has gotten better over the years. symplr does a better...
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Product
The system's strength is the complexities that it allows. We can customize the system down to such a...
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Product
The solution just needs to be more user friendly. The staff scheduling process is clunky. The system...
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Product
The vendor did an upgrade that has made some things a little better, but otherwise, there haven't...
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Product
One thing the vendor could do to improve is create a portal where our staff can sign up rather than...
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Operations, Product
If somebody has an education session, I want to be able to schedule them with two calendars without...
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Relationship
Staffing and Scheduling could do more to meet our needs, but symplr is responsive.
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Product
The product is great for the users. The end users are able to look at their information, sign off on...
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Product
The product has a broadcast feature, but the feature is not very robust. Other vendors develop apps...
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Product
symplr hasn’t advanced their system in all of the years that we have had it. The system hasn't grown...
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Culture, Culture, Loyalty, Loyalty
We have an old, antiquated version of the system, and we are looking to change systems. We will not...
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Culture, Culture, Value, Value
symplr does not avoid charging for every little thing. For example, the market standard is to have a...
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Product, Product
symplyr's product is antiquated and obsolete and is not user friendly. The product doesn’t allow us...
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Product, Product, Value, Value
The upgrades from symplr are missing the boat. We are throwing money and upgrades at a sinking ship....
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Relationship
The system does what we need it to for most situations. The vendor has been very responsive to...
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Culture, Relationship
We have had some special situations where symplr has said they could do something but hasn't always...
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Relationship
The vendor's executive involvement hasn't been good lately. It was a bit better in the past, and I...
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Culture, Value
We would love to have a full-service suite of all of symplr's product features at one cost point. If...
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Loyalty
We don't see the product as part of our long-term plans because a product we are moving toward has...
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Loyalty
We would tell someone looking into the product that it has very solid staff scheduling tools for...
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Product
Overall, we are satisfied with the product.
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Loyalty
We don’t know what the vendor's long-term plan is for the product. We don’t know whether we will...
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Relationship
If we call the vendor’s support people, there are a lot of new people. But I got passed off to a...
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Operations, Product
The ease of use is lower for this product than it is for symplr’s Time and Attendance product...
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Relationship
If the vendor is having a problem with a mobile app or if they have scheduled things, the vendor is...
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Loyalty
symplr was sunsetting one of the products we were using, and we didn’t like the replacement product....
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Product
symplr doesn't have any open APIs. They rely on file exchanges. Those are archaic compared to...
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Relationship
symplr is a pretty good vendor. They have turnover like everyone else, and they have a fair bit of...
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Product
It is very difficult for us to schedule things in one of our areas. That is our biggest need that...
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Relationship
Unfortunately, symplr doesn't keep all of their promises. Their support is hit or miss. I would...
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Operations
When we do implementations with symplr, we occasionally get the same consultants who know our...
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Operations
symplr doesn't have a lot of ongoing training anymore. They used to do a little better with having...
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Culture, Relationship
Most vendors aren't really willing to share all of the problems that their applications have, but...
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Product
The product is configurable to a fault. We can do pretty much anything we want in the system, but...
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Product
I like the open shifts. The nurses feel like the product is very user friendly. They are in it every...
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Relationship, Value
One of the things I admire about symplr is they don’t charge us for every little thing, and they...
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Product, Value
It is hard for the employees to use Staffing and Scheduling from their phones, and our schedules...
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Product
I would tell someone that Staffing and Scheduling is situational depending on department size. Also,...
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Product
symplr, their system, and their data are all solid. We have been able to interface the system and...
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Loyalty, Relationship, Product
The vendor has an ideas portal where we can post anything we come up with. Everybody votes on...
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Loyalty, Product
With integration, the vendor has stepped up and given us all the resources we need with reasonable...
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Relationship, Operations
I have heard mixed reviews from other vendors on working with symplr, and I want to make sure people...
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Loyalty, Operations
We implemented the solution many years ago, and a lot of the decisions that we made back then were...
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Product
We are extremely happy with symplr’s mobile version of the product and with the system's ease of use...
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Relationship, Product
The downside to the mobile app of the product is that it is extremely hard to support because...
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Relationship
We want the vendor to set up dedicated support teams for each of their clients. We know that we...
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Loyalty, Relationship, Product
We have some issues with functionality in Staffing and Scheduling that people look for that they...
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Relationship
symplr is about the only vendor that we have that calls to ask whether I need anything. I have...
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Relationship
I would definitely recommend the tool, but I would recommend exploring the entire platform. We don't...
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Relationship
When the company was API Healthcare, there was more consistency with who I talked to. I had a point...
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Loyalty, Value
We are thinking of leaving symplr because the system is hosted. symplr's human resources, time and...
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Product
The thing that I like about the symplr product is that it is in-house and we have control of...
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Product
We like the system's customization options. We also like that the system gives us the ability to pay...
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Product
We would like to see more functionality in the system. For example, the system's mobile app has...
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Product
I like the system's flexibility. We can move people between departments and do things like that in...
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Relationship
symplr’s phone and web support is awful, and the hold times are long. If we call in enough times, we...
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Product
Using symplr's system is way better than keeping track of spreadsheets. The system is always there....
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Product
symplr's system has some glitches. At one point, things broke, and that was bad. Managers did not...
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Operations
symplr's education was a good fit for our front end, but the system's reporting and education for...
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Operations, Product
The product's hiring piece works well, but the system doesn't have the ability to track whether an...
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Value
I know that there are some enhancements that we can buy for the solution, but the things that we...
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Loyalty, Value
We are looking for other products because we feel like there are more modern solutions out there....
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Culture, Relationship
The vendor keeps their promises, though I am not impressed with what they promise.
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Product
The product’s reports, along with the way that the system pulls things when we export things, are...
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Culture, Value
To get full integration and a full workforce management system, we have to pay for each little...
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Product
The solution is very flexible and configurable. It offers a lot of options for us in terms of...
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