Staffing and Scheduling (formerly API Healthcare)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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Analyst/Coordinator

The vendor makes sure that we have information, and they change some of the documents when...

May 2022
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Analyst/Coordinator

If we call the vendor, the issue is usually taken care of during that call. Sometimes we get into a...

May 2022
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Analyst/Coordinator

We know that we have to talk about switching vendors at some point. We are having some...

May 2022
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Analyst/Coordinator

We have a service agreement with the vendor, so a lot of things are covered. The only thing we have...

May 2022
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Director

We are frustrated because symplr is focusing only on their API product. They aren't taking advantage...

Mar 2022
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Director

symplr was mortified that I would even consider moving to someone else. I don't know how they think...

Mar 2022
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Analyst/Coordinator

I have always had a wonderful relationship with all the people that I have worked with through the...

Mar 2022
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Analyst/Coordinator

Users want everything to be one click in front of them, and not everything is like that. They want...

Mar 2022
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Analyst/Coordinator

I would like symplr to deliver more technology. They have an ideas portal, and that is really great,...

Mar 2022
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Analyst/Coordinator

The vendor keeps their promises. They announced their road map for this product, and the high-level...

Mar 2022
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Analyst/Coordinator

There is a really good community around the product. The vendor holds client collaborations and...

Mar 2022
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Director

The product is pretty easy to use. I use the time-and-attendance feature to approve my people...

Feb 2022
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Director

We would like to have more granular reports on utilization. Those did not come canned out of the...

Feb 2022
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Director

symplr is very proactive. They help push my managed service partner to stay up to date and provide...

Feb 2022
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Analyst/Coordinator

I get a lot of complaints about the symplr product, and people talk about how complicated it is, but...

Feb 2022
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Analyst/Coordinator

There is so much flexibility with symplr. They have really beefed up the mobile app since we...

Feb 2022
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Analyst/Coordinator

Using a system like symplr is a necessarily evil, and we may not always use it to the fullest. Some...

Feb 2022
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Analyst/Coordinator

We haven’t requested anything from the vendor lately, but when we have, they have made charges.

Feb 2022
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Analyst/Coordinator

If we have issues, they can get escalated.

Feb 2022
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Manager

We have had good luck with symplr. They actually will tell us that they are not billing for certain...

Feb 2022
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Manager

Overall, I think our operations folks are pretty happy with the product. We have looked at other...

Feb 2022
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Manager

We want to do a bit more automation. Staffing and Scheduling can do some, but not to the extent we...

Feb 2022
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Manager

API Healthcare has changed hands a few times over the last several years, and that isn't uncommon...

Feb 2022
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Manager

We have a lot of departments using symplr's system. For basic scheduling and self-scheduling, the...

Feb 2022
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Manager

One big reason that we initially looked for an online scheduling system was that we wanted to be...

Feb 2022
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Manager

I have given the vendor our pain points and our gaps. Multiple times, the vendor has told us that...

Feb 2022
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Analyst/Coordinator

End users are always going to struggle with one thing or another. By and large, the system works...

Feb 2022
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Analyst/Coordinator

The vendor's phone and web support is better than some vendors' support, but not all.

Feb 2022
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Analyst/Coordinator

I haven't received any training from the vendor. I inherited the application from a former systems...

Feb 2022
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Analyst/Coordinator

We are reaching out to the vendor for new technologies and updates, so something might change in the...

Feb 2022
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Analyst/Coordinator

The solution has some bugs. Sometimes, our employees need to see other employees' jobs. But whenever...

Feb 2022
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Analyst/Coordinator

Sometimes, with software companies, there is a disconnect between them and the users that actually...

Jan 2022
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Analyst/Coordinator

One area that symplr Staffing and Scheduling lacks in is the outcome analytics piece. The tool isn't...

Jan 2022
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Analyst/Coordinator

symplr’s product makes it so that we have a lot of ways to track different things. We can not only...

Jan 2022
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Analyst/Coordinator

We would like symplr to make it easier to share people between departments. Right now, we have a way...

Jan 2022
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Analyst/Coordinator

symplr has been great, and they have become easier to work with than before. They have been...

Jan 2022
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Analyst/Coordinator

We can set up meetings with symplr. We have done weekly, biweekly, and monthly meetings with people...

Jan 2022
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Analyst/Coordinator

We have the cloud-based version, and it has been really helpful. The mobile app features have been...

Jan 2022
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Analyst/Coordinator

symplr sends out reminders when an update is coming. Usually, symplr gives us a month's notice for...

Jan 2022
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Director

The vendor charges us for build time whenever we make a change to the system.

Jan 2022
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Director

The solution's reports could be more robust. They give us good overall data, but sometimes, we have...

Jan 2022
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Director

I was able to teach myself a fair amount about the system right off of the bat. The solution is...

Jan 2022
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Director

I am dissatisfied with the vendor's implementation services because of the difficulties that we...

Dec 2021
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Director

The vendor's recent upgrades to the solution have had issues, and the system's ease of use has...

Dec 2021
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Director

We plan to replace the solution. Its technology is outdated, and we have had issues with its...

Dec 2021
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Analyst/Coordinator

We have been on the system for so long that we don’t really need any training. When we get upgrades,...

Nov 2021
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Analyst/Coordinator

symplr's product has been fantastic. Over the years we have been on the system, we have gotten to...

Nov 2021
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Analyst/Coordinator

The system is easy to implement. We can easily understand how the system is built, how the rules are...

Nov 2021
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Analyst/Coordinator

We haven't had many issues with the system. Certain areas use the system heavily, though we have...

Nov 2021
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Analyst/Coordinator

There is one thing that I don't like about the new schedule layout. On the left side of the...

Nov 2021
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Analyst/Coordinator

The product isn't part of our long-term plans because we were acquired by another organization that...

Nov 2021
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Analyst/Coordinator

When we have an issue, there is no charge to fix it. There is hardly ever a reason for us to pay...

Nov 2021
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Manager

The product requires a lot of steps to get information. That is very cumbersome. symplr also...

Oct 2021
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Manager

symplr doesn't understand the importance of keeping data clean. They don't have any people who we...

Oct 2021
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Manager

The system's payroll and scheduling sides are two different systems. The vendor says that they are...

Oct 2021
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Nurse

symplr's implementation services were mediocre. Their training was also a little mediocre, but it...

Oct 2021
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Nurse

The product does what it needs to do. I wouldn't say that symplr keeps 100% of their promises. Their...

Oct 2021
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Nurse

The solution's integration required a lot of building. We have to have a lot of ducks in a row to...

Oct 2021
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Nurse

The solution doesn't have different reports that we think are baseline or primary. Those reports...

Oct 2021
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Nurse

There are some things that often happen in the system that will mess up the way that we view things...

Oct 2021
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Nurse

I wouldn't want to have to go without the product, but I would like to see what else is out there....

Oct 2021
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Analyst/Coordinator

The system is great. Things got even better once the vendor added the mobile app. My staff members...

Jul 2021
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Analyst/Coordinator

I really like symplr's system. It is easy to use, and the flow makes sense. I like the navigation...

Jul 2021
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Analyst/Coordinator

I like the reports that I can get from the system. It is easy to set and change the report...

Jul 2021
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Analyst/Coordinator

I want to upgrade to Microsoft Edge, but I cannot because symplr's system only runs on Internet...

Jul 2021
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Analyst/Coordinator

symplr has an amazing program; it is just super busy. And if we don't dedicate the time to learn it...

Jul 2021
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Analyst/Coordinator

Once we get excited about getting all the data out of symplr’s system, we realize that we have to...

Jul 2021
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Analyst/Coordinator

symplr is proactive and aggressive when there is any training that we need.

Jul 2021
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Analyst/Coordinator

Our satisfaction with symplr should go up over the next 12 months because we plan to have more time...

Jul 2021
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Manager

We can create schedules and self-scheduling groups in the system. That is where a department divides...

Jun 2021
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Analyst/Coordinator

We have great communication with symplr's executives when it comes to enhancements and solutions...

Jun 2021
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Analyst/Coordinator

API Healthcare has changed hands four different times. That makes me nervous and cautious. I want a...

Jun 2021
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Analyst/Coordinator

I want to call someone and talk to them for support. Sometimes, it is difficult to explain things in...

Jun 2021
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Manager

We can't self-educate ourselves on the solution. There is a lot for users to remember. Sometimes,...

Jun 2021
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Manager

We lost some key functionality with our last upgrade. That affected our users. We always joke that...

Jun 2021
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Manager

My biggest challenge has been with the employee self-scheduling portal. The vendor hasn't updated...

Jun 2021
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Manager

All of the vendor's people who I have spoken to have been very helpful. I love that. They always...

Jun 2021
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Manager

We don't know what the vendor's upcoming changes will be until we receive their release notes. When...

Jun 2021
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Manager

symplr Staffing and Scheduling took months for us to get a handle on, and it took having a nursing...

Jun 2021
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Manager

The vendor needs to train more people so that more people can help because it is painful when we...

Jun 2021
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Analyst/Coordinator

There are too many charges with symplr Staffing and Scheduling. symplr promises that they will do...

Jun 2021
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Analyst/Coordinator

For the most part, we like symplr Staffing and Scheduling very much. We have the flexibility to roll...

Jun 2021
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Manager

In every department that I meet with, I learn about something new that the application lacks....

Jun 2021
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Manager

The solution works great in the nursing world because nurses only have two or three shifts to choose...

Jun 2021
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Manager

We don't receive a lot of training from symplr. They just created some certifications that were...

Jun 2021
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Manager

I wish that the vendor had separate training for the different versions of the system. That way,...

Jun 2021
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Manager

I think symplr is part of our long-term plans. We will probably investigate other vendors just to...

Jun 2021
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Manager

One of the strengths the solution has is also a weakness, but the configurability is very robust. It...

Jun 2021
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Manager

Mobile functionality expansion is something I would like symplr to improve on. We are implementing...

Jun 2021
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Director

We tried using the acuity system part of Staffing and Scheduling several years ago, but it wasn't...

Jun 2021
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Director

We are still using Staffing and Scheduling after many years, so it must be doing something good for...

Jun 2021
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Director

When symplr did their demo, they showed us what they wanted to present and how they set up the...

Jun 2021
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Director

symplr is very reactive. They are slow to react and haven't really come up with any innovations in...

Jun 2021
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Director

symplr doesn't get back to us very quickly when we reach out to their phone and web support. In...

Jun 2021
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Manager

We are happy with the integration between systems that weren’t integrated before. The training was...

May 2021
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Manager

The recent upgrade was bad. The whole system was down. The vendor seems to be trying and to be...

May 2021
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Manager

The product's quality has gone down. We can't get the product to work right, and we are doing our...

May 2021
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Manager

The implementation was rough. We wish the vendor had better prepared us.

May 2021
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Manager

I am a very big proponent of the system, so I don’t have too much bad to say. Really, it is a very...

May 2021
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Manager

We have always had good customer support. If we call and need something, they are very good about...

May 2021
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Analyst/Coordinator

The quality of the ongoing support is wonderful. If we have an issue, the support people resolve it...

May 2021
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Analyst/Coordinator

Staffing and Scheduling is our baby. We love it. We really love the self-scheduling piece because we...

May 2021
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