Staffing and Scheduling (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Service and Support
symplr’s phone and web support is awful, and the hold times are long. If we call in enough times, we...
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Functionality and Upgrades
Using symplr's system is way better than keeping track of spreadsheets. The system is always there....
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Functionality and Upgrades
symplr's system has some glitches. At one point, things broke, and that was bad. Managers did not...
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Implementation and Training
symplr's education was a good fit for our front end, but the system's reporting and education for...
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Functionality and Upgrades
The product's hiring piece works well, but the system doesn't have the ability to track whether an...
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ROI / Cost (care and feeding)
I know that there are some enhancements that we can buy for the solution, but the things that we...
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Functionality and Upgrades
We are looking for other products because we feel like there are more modern solutions out there....
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ROI / Cost (care and feeding)
The vendor keeps their promises, though I am not impressed with what they promise.
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Functionality and Upgrades
The product’s reports, along with the way that the system pulls things when we export things, are...
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Sales and Contracting
To get full integration and a full workforce management system, we have to pay for each little...
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Functionality and Upgrades
The solution is very flexible and configurable. It offers a lot of options for us in terms of...
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Functionality and Upgrades
We hear a lot of complaints from management about the usability and the interface of the product....
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Relationship
Whenever we do an upgrade, there are always some issues to be expected. symplr tends to take away...
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Interfacing and Integration
symplr's system doesn't have an API, so the integration is a bit harder for this solution than for...
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Functionality and Upgrades
We would like it if symplr could make it easier for us to configure the product ourselves....
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Relationship
symplr is very good at communicating about changes. I get emails all the time that talk about...
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Relationship
The vendor is very responsive. Ever since symplr took over, I have only had to talk to them a few...
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Lessons Learned
I like the product a lot. I think it is an amazing program, but if we don’t dedicate the time to...
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ROI / Cost (care and feeding)
As far as I know, symplr keeps promises. Sometimes they tell us we can do certain things and then...
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Service and Support
We get a certain number of free hours of support from symplr, and after that, we have to pay for...
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Interfacing and Integration
When we did our initial integration, symplr did their best to refresh the functionality of the...
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Service and Support
I have had some really good support from the vendor. When we have reached out to the support team to...
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Future Outlook
The staff really likes the mobile app when it actually works. We have tried to work out a lot of...
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Functionality and Upgrades
I like the option to customize things for each department. It is more work for me to customize...
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Implementation and Training
symplr ended up helping us more than we expected during the implementation. They didn’t leave us...
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ROI / Cost (care and feeding)
symplr has not been bad about charging. We just have to do so much additional work because some of...
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Relationship
symplr is really struggling with the staffing and scheduling product. The vendor doesn't keep all of...
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Functionality and Upgrades
We struggle with implementations. It is important that we validate that the functional side of the...
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Implementation and Training
We want more customizable content, and we want ongoing training for upgrades, not just written...
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Technology
I would like to see better use of technology and quality control testing in the system. symplr has...
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Relationship
I swear symplr is on speed dial; they are so responsive. When we have a question, symplr immediately...
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Service and Support
I don’t really see symplr as a proactive vendor unless something has to do with a new product they...
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Implementation and Training
We could have more ongoing training, but we haven't really had any since the implementation.
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Functionality and Upgrades
Up front, we weren't aware of some of the shortcomings of the system and the need to have other...
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Technology
We have asked for a lot of enhancements over the years, and the vendor seems slow to actually get to...
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Interfacing and Integration
The system's integration isn't quite as robust as it could be. Part of that may be our choice not to...
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Functionality and Upgrades
Our end users find it difficult to use symplr's system. I don't know whether that is because of the...
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ROI / Cost (care and feeding)
The vendor keeps fairly current on technology. It is just that everything is a separate module, so...
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Relationship
The vendor is very available when we call them, and they usually alert us to upcoming issues. The...
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Lessons Learned
There are some things that we learned after we went live, and if we had known about those things...
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ROI / Cost (care and feeding)
The scheduling part of symplr's software is much stronger than the scheduling in our old solutions....
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Functionality and Upgrades
If I get a request from one of our staff members, I sign in, and then I have to figure out where my...
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Other Observations & Comments
Symplr’s mobile app is much more user friendly and stable than their desktop solution. The desktop...
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Functionality and Upgrades
The last update that we had with the product was a struggle, and that put a little damper on things...
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Service and Support
We have had a lot of changes when it comes to our account manager at symplr, and we have a hard time...
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Relationship
There have been a lot of changes in the scheduling system that we weren't told about ahead of time,...
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Functionality and Upgrades
The staffing and scheduling system has had many enhancements over the past couple of years....
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ROI / Cost (care and feeding)
We don't have the mobile version, and that is a huge ask from our end users. That comes back to...
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ROI / Cost (care and feeding)
Our finance department uses another product from symplr that measures the productivity and...
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Functionality and Upgrades
The staffing and scheduling system is really easy to use. I was able to set the whole thing up. I...
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Functionality and Upgrades
When somebody is going into overtime for the week, those days show up red on the schedule so a...
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Functionality and Upgrades
Because of the last upgrade, whenever we go into the system, the actual days don't show up in the...
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Implementation and Training
The vendor makes sure that we have information, and they change some of the documents when...
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Sales and Contracting
If we call the vendor, the issue is usually taken care of during that call. Sometimes we get into a...
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Future Outlook
We know that we have to talk about switching vendors at some point. We are having some...
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ROI / Cost (care and feeding)
We have a service agreement with the vendor, so a lot of things are covered. The only thing we have...
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Technology
We are frustrated because symplr is focusing only on their API product. They aren't taking advantage...
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Functionality and Upgrades
symplr was mortified that I would even consider moving to someone else. I don't know how they think...
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Relationship
I have always had a wonderful relationship with all the people that I have worked with through the...
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Functionality and Upgrades
Users want everything to be one click in front of them, and not everything is like that. They want...
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Lessons Learned
I would like symplr to deliver more technology. They have an ideas portal, and that is really great,...
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Relationship
The vendor keeps their promises. They announced their road map for this product, and the high-level...
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Service and Support
There is a really good community around the product. The vendor holds client collaborations and...
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Functionality and Upgrades
The product is pretty easy to use. I use the time-and-attendance feature to approve my people...
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Functionality and Upgrades
We would like to have more granular reports on utilization. Those did not come canned out of the...
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Relationship
symplr is very proactive. They help push my managed service partner to stay up to date and provide...
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Other Observations & Comments
I get a lot of complaints about the symplr product, and people talk about how complicated it is, but...
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Functionality and Upgrades
There is so much flexibility with symplr. They have really beefed up the mobile app since we...
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Other Observations & Comments
Using a system like symplr is a necessarily evil, and we may not always use it to the fullest. Some...
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ROI / Cost (care and feeding)
We haven’t requested anything from the vendor lately, but when we have, they have made charges.
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Relationship
If we have issues, they can get escalated.
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ROI / Cost (care and feeding)
We have had good luck with symplr. They actually will tell us that they are not billing for certain...
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Future Outlook
Overall, I think our operations folks are pretty happy with the product. We have looked at other...
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Functionality and Upgrades
We want to do a bit more automation. Staffing and Scheduling can do some, but not to the extent we...
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Relationship
API Healthcare has changed hands a few times over the last several years, and that isn't uncommon...
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Future Outlook
We have a lot of departments using symplr's system. For basic scheduling and self-scheduling, the...
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Functionality and Upgrades
One big reason that we initially looked for an online scheduling system was that we wanted to be...
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Relationship
I have given the vendor our pain points and our gaps. Multiple times, the vendor has told us that...
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Functionality and Upgrades
End users are always going to struggle with one thing or another. By and large, the system works...
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Service and Support
The vendor's phone and web support is better than some vendors' support, but not all.
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Implementation and Training
I haven't received any training from the vendor. I inherited the application from a former systems...
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Other Observations & Comments
We are reaching out to the vendor for new technologies and updates, so something might change in the...
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Functionality and Upgrades
The solution has some bugs. Sometimes, our employees need to see other employees' jobs. But whenever...
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Relationship
Sometimes, with software companies, there is a disconnect between them and the users that actually...
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Functionality and Upgrades
One area that symplr Staffing and Scheduling lacks in is the outcome analytics piece. The tool isn't...
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Functionality and Upgrades
symplr’s product makes it so that we have a lot of ways to track different things. We can not only...
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Functionality and Upgrades
We would like symplr to make it easier to share people between departments. Right now, we have a way...
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Relationship
symplr has been great, and they have become easier to work with than before. They have been...
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Relationship
We can set up meetings with symplr. We have done weekly, biweekly, and monthly meetings with people...
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Functionality and Upgrades
We have the cloud-based version, and it has been really helpful. The mobile app features have been...
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Functionality and Upgrades
symplr sends out reminders when an update is coming. Usually, symplr gives us a month's notice for...
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ROI / Cost (care and feeding)
The vendor charges us for build time whenever we make a change to the system.
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Functionality and Upgrades
The solution's reports could be more robust. They give us good overall data, but sometimes, we have...
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Functionality and Upgrades
I was able to teach myself a fair amount about the system right off of the bat. The solution is...
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Implementation and Training
I am dissatisfied with the vendor's implementation services because of the difficulties that we...
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Functionality and Upgrades
The vendor's recent upgrades to the solution have had issues, and the system's ease of use has...
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Future Outlook
We plan to replace the solution. Its technology is outdated, and we have had issues with its...
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