Staffing and Scheduling (formerly API Healthcare)
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Niel Oscarson
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User Commentary

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Manager

Product

Staffing and Scheduling is pretty easy to support. The vendor has a lot of tools, and the product...

Sep 2023
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Manager

Product

Some of the SQL Server Express that the vendor uses is a little outdated. The biggest complaints I...

Sep 2023
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Manager

Product

We can use the system the way we need to use it. I like the customizability and that I can cater to...

Sep 2023
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Manager

Product

symplr’s mobile app could be improved. Mobile flexibility is what everybody wants. One of the...

Sep 2023
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Manager

Loyalty

We are swapping out every other back-end application except pretty much for symplr's, so we must...

Sep 2023
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Manager

Relationship, Product

There is one small thing I get a lot of questions or complaints about. I wish the Open Schedule...

Sep 2023
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Manager

Product

Many times, when we have moved to an upgraded version of the system, there has been functionality in...

Sep 2023
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Manager

Relationship

A long time ago, we would have calls with our client support director or manager from symplr. We...

Sep 2023
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Manager

Product

Not all of our departments are using the system. We have census numbers that come from our EHR and...

Sep 2023
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Manager

Loyalty

Staffing and Scheduling is definitely part of our long-term plans and vision of what we want to use...

Sep 2023
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Manager

Relationship

Staffing and Scheduling is a very stable system. The vendor's support process is relatively good,...

Sep 2023
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Manager

Culture, Relationship

I have worked with symplr for a long time. I have seen them at their best, and I have seen areas...

Sep 2023
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Analyst/Coordinator

Relationship, Product

I don't think the product is horrible, but we have been with it for a very long time, and sometimes...

Jun 2023
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Analyst/Coordinator

Culture, Value

The vendor's ability to keep their promises has gotten better over the years. symplr does a better...

Jun 2023
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Analyst/Coordinator

Product

The system's strength is the complexities that it allows. We can customize the system down to such a...

Jun 2023
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Analyst/Coordinator

Product

The solution just needs to be more user friendly. The staff scheduling process is clunky. The system...

Jun 2023
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Manager

Product

The vendor did an upgrade that has made some things a little better, but otherwise, there haven't...

Jun 2023
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Manager

Product

One thing the vendor could do to improve is create a portal where our staff can sign up rather than...

Jun 2023
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Manager

Operations, Product

If somebody has an education session, I want to be able to schedule them with two calendars without...

Jun 2023
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CIO

Relationship

Staffing and Scheduling could do more to meet our needs, but symplr is responsive.

Jun 2023
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CIO

Product

The product is great for the users. The end users are able to look at their information, sign off on...

Jun 2023
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Director

Product

The product has a broadcast feature, but the feature is not very robust. Other vendors develop apps...

May 2023
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Director

Product

symplr hasn’t advanced their system in all of the years that we have had it. The system hasn't grown...

May 2023
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Director

Culture, Culture, Loyalty, Loyalty

We have an old, antiquated version of the system, and we are looking to change systems. We will not...

Apr 2023
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Director

Culture, Culture, Value, Value

symplr does not avoid charging for every little thing. For example, the market standard is to have a...

Apr 2023
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Director

Product, Product

symplyr's product is antiquated and obsolete and is not user friendly. The product doesn’t allow us...

Apr 2023
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Director

Product, Product, Value, Value

The upgrades from symplr are missing the boat. We are throwing money and upgrades at a sinking ship....

Apr 2023
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Manager

Relationship

The system does what we need it to for most situations. The vendor has been very responsive to...

Apr 2023
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Manager

Culture, Relationship

We have had some special situations where symplr has said they could do something but hasn't always...

Apr 2023
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Manager

Relationship

The vendor's executive involvement hasn't been good lately. It was a bit better in the past, and I...

Apr 2023
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Analyst/Coordinator

Culture, Value

We would love to have a full-service suite of all of symplr's product features at one cost point. If...

Mar 2023
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Analyst/Coordinator

Loyalty

We don't see the product as part of our long-term plans because a product we are moving toward has...

Mar 2023
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Analyst/Coordinator

Loyalty

We would tell someone looking into the product that it has very solid staff scheduling tools for...

Mar 2023
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Analyst/Coordinator

Product

Overall, we are satisfied with the product.

Mar 2023
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Analyst/Coordinator

Loyalty

We don’t know what the vendor's long-term plan is for the product. We don’t know whether we will...

Mar 2023
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Analyst/Coordinator

Relationship

If we call the vendor’s support people, there are a lot of new people. But I got passed off to a...

Feb 2023
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Analyst/Coordinator

Operations, Product

The ease of use is lower for this product than it is for symplr’s Time and Attendance product...

Feb 2023
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Analyst/Coordinator

Relationship

If the vendor is having a problem with a mobile app or if they have scheduled things, the vendor is...

Feb 2023
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Analyst/Coordinator

Loyalty

symplr was sunsetting one of the products we were using, and we didn’t like the replacement product....

Feb 2023
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Manager

Product

symplr doesn't have any open APIs. They rely on file exchanges. Those are archaic compared to...

Feb 2023
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Manager

Relationship

symplr is a pretty good vendor. They have turnover like everyone else, and they have a fair bit of...

Feb 2023
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Manager

Product

It is very difficult for us to schedule things in one of our areas. That is our biggest need that...

Feb 2023
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Manager

Relationship

Unfortunately, symplr doesn't keep all of their promises. Their support is hit or miss. I would...

Feb 2023
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Manager

Operations

When we do implementations with symplr, we occasionally get the same consultants who know our...

Feb 2023
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Manager

Operations

symplr doesn't have a lot of ongoing training anymore. They used to do a little better with having...

Feb 2023
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Manager

Culture, Relationship

Most vendors aren't really willing to share all of the problems that their applications have, but...

Feb 2023
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Manager

Product

The product is configurable to a fault. We can do pretty much anything we want in the system, but...

Feb 2023
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Director

Product

I like the open shifts. The nurses feel like the product is very user friendly. They are in it every...

Feb 2023
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Director

Relationship, Value

One of the things I admire about symplr is they don’t charge us for every little thing, and they...

Feb 2023
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Manager

Product, Value

It is hard for the employees to use Staffing and Scheduling from their phones, and our schedules...

Feb 2023
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Manager

Product

I would tell someone that Staffing and Scheduling is situational depending on department size. Also,...

Feb 2023
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VP/Other Executive

Product

symplr, their system, and their data are all solid. We have been able to interface the system and...

Feb 2023
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Manager

Loyalty, Relationship, Product

The vendor has an ideas portal where we can post anything we come up with. Everybody votes on...

Feb 2023
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Manager

Loyalty, Product

With integration, the vendor has stepped up and given us all the resources we need with reasonable...

Feb 2023
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Manager

Relationship, Operations

I have heard mixed reviews from other vendors on working with symplr, and I want to make sure people...

Feb 2023
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VP/Other Executive

Loyalty, Operations

We implemented the solution many years ago, and a lot of the decisions that we made back then were...

Feb 2023
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VP/Other Executive

Product

We are extremely happy with symplr’s mobile version of the product and with the system's ease of use...

Feb 2023
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VP/Other Executive

Relationship, Product

The downside to the mobile app of the product is that it is extremely hard to support because...

Feb 2023
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VP/Other Executive

Relationship

We want the vendor to set up dedicated support teams for each of their clients. We know that we...

Feb 2023
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Manager

Loyalty, Relationship, Product

We have some issues with functionality in Staffing and Scheduling that people look for that they...

Jan 2023
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Manager

Relationship

symplr is about the only vendor that we have that calls to ask whether I need anything. I have...

Jan 2023
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Manager

Relationship

I would definitely recommend the tool, but I would recommend exploring the entire platform. We don't...

Jan 2023
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Manager

Relationship

When the company was API Healthcare, there was more consistency with who I talked to. I had a point...

Jan 2023
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Analyst/Coordinator

Loyalty, Value

We are thinking of leaving symplr because the system is hosted. symplr's human resources, time and...

Jan 2023
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Analyst/Coordinator

Product

The thing that I like about the symplr product is that it is in-house and we have control of...

Jan 2023
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Manager

Product

We like the system's customization options. We also like that the system gives us the ability to pay...

Dec 2022
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Manager

Product

We would like to see more functionality in the system. For example, the system's mobile app has...

Dec 2022
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Analyst/Coordinator

Product

I like the system's flexibility. We can move people between departments and do things like that in...

Dec 2022
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Manager

Relationship

symplr’s phone and web support is awful, and the hold times are long. If we call in enough times, we...

Nov 2022
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Manager

Product

Using symplr's system is way better than keeping track of spreadsheets. The system is always there....

Nov 2022
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Manager

Product

symplr's system has some glitches. At one point, things broke, and that was bad. Managers did not...

Nov 2022
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Director

Operations

symplr's education was a good fit for our front end, but the system's reporting and education for...

Nov 2022
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Director

Operations, Product

The product's hiring piece works well, but the system doesn't have the ability to track whether an...

Nov 2022
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Director

Value

I know that there are some enhancements that we can buy for the solution, but the things that we...

Nov 2022
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Manager

Loyalty, Value

We are looking for other products because we feel like there are more modern solutions out there....

Nov 2022
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Manager

Culture, Relationship

The vendor keeps their promises, though I am not impressed with what they promise.

Nov 2022
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Manager

Product

The product’s reports, along with the way that the system pulls things when we export things, are...

Nov 2022
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Manager

Culture, Value

To get full integration and a full workforce management system, we have to pay for each little...

Nov 2022
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Director

Product

The solution is very flexible and configurable. It offers a lot of options for us in terms of...

Oct 2022
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