Cybersecurity Is Critical in Today's Environment
Staffing and Scheduling (formerly API Healthcare)
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
The system is great. Things got even better once the vendor added the mobile app. My staff members...
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Analyst/Coordinator
I really like symplr's system. It is easy to use, and the flow makes sense. I like the navigation...
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Analyst/Coordinator
I like the reports that I can get from the system. It is easy to set and change the report...
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Analyst/Coordinator
I want to upgrade to Microsoft Edge, but I cannot because symplr's system only runs on Internet...
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Analyst/Coordinator
symplr has an amazing program; it is just super busy. And if we don't dedicate the time to learn it...
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Analyst/Coordinator
Once we get excited about getting all the data out of symplr’s system, we realize that we have to...
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Analyst/Coordinator
symplr is proactive and aggressive when there is any training that we need.
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Analyst/Coordinator
Our satisfaction with symplr should go up over the next 12 months because we plan to have more time...
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Manager
We can create schedules and self-scheduling groups in the system. That is where a department divides...
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Analyst/Coordinator
We have great communication with symplr's executives when it comes to enhancements and solutions...
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Analyst/Coordinator
API Healthcare has changed hands four different times. That makes me nervous and cautious. I want a...
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Analyst/Coordinator
I want to call someone and talk to them for support. Sometimes, it is difficult to explain things in...
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Manager
We can't self-educate ourselves on the solution. There is a lot for users to remember. Sometimes,...
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Manager
We lost some key functionality with our last upgrade. That affected our users. We always joke that...
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Manager
My biggest challenge has been with the employee self-scheduling portal. The vendor hasn't updated...
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Manager
All of the vendor's people who I have spoken to have been very helpful. I love that. They always...
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Manager
We don't know what the vendor's upcoming changes will be until we receive their release notes. When...
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Manager
symplr Staffing and Scheduling took months for us to get a handle on, and it took having a nursing...
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Manager
The vendor needs to train more people so that more people can help because it is painful when we...
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Analyst/Coordinator
There are too many charges with symplr Staffing and Scheduling. symplr promises that they will do...
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Analyst/Coordinator
For the most part, we like symplr Staffing and Scheduling very much. We have the flexibility to roll...
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Manager
In every department that I meet with, I learn about something new that the application lacks....
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Manager
The solution works great in the nursing world because nurses only have two or three shifts to choose...
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Manager
We don't receive a lot of training from symplr. They just created some certifications that were...
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Manager
I wish that the vendor had separate training for the different versions of the system. That way,...
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Manager
I think symplr is part of our long-term plans. We will probably investigate other vendors just to...
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Manager
One of the strengths the solution has is also a weakness, but the configurability is very robust. It...
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Manager
Mobile functionality expansion is something I would like symplr to improve on. We are implementing...
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Director
We tried using the acuity system part of Staffing and Scheduling several years ago, but it wasn't...
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Director
We are still using Staffing and Scheduling after many years, so it must be doing something good for...
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Director
When symplr did their demo, they showed us what they wanted to present and how they set up the...
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Director
symplr is very reactive. They are slow to react and haven't really come up with any innovations in...
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Director
symplr doesn't get back to us very quickly when we reach out to their phone and web support. In...
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Manager
We are happy with the integration between systems that weren’t integrated before. The training was...
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Manager
The recent upgrade was bad. The whole system was down. The vendor seems to be trying and to be...
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Manager
The product's quality has gone down. We can't get the product to work right, and we are doing our...
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Manager
The implementation was rough. We wish the vendor had better prepared us.
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Manager
I am a very big proponent of the system, so I don’t have too much bad to say. Really, it is a very...
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Manager
We have always had good customer support. If we call and need something, they are very good about...
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Analyst/Coordinator
The quality of the ongoing support is wonderful. If we have an issue, the support people resolve it...
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Analyst/Coordinator
Staffing and Scheduling is our baby. We love it. We really love the self-scheduling piece because we...
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Analyst/Coordinator
Large organizations do not have time to continually implement upgrades, and we no longer get...
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Analyst/Coordinator
At the end of the day, I wish symplr would be more adaptive to user groups and ways for users to...
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VP/Other Executive
Staffing and Scheduling is a very good product. It performs the way that it was advertised to, and...
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Director
The system works very well. We have a committee set up to get our nurse folks starting to use the...
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Director
I plan to see a demo of symplr’s mobile app. That is something that we will be looking at. I don’t...
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Director
The system is very user friendly. I like the fact that we can set it up in stages. We don’t have to...
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Manager
Staffing and Scheduling has caused more transparency and more employee involvement for our organization....
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Analyst/Coordinator
The system is dynamic enough that we can capture whatever we need across the board. The system...
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Analyst/Coordinator
Saying whether the system works as promoted isn't a black-and-white answer. API Healthcare is going...
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Analyst/Coordinator
If we had another system, we wouldn't be able to get data and information as well as we can with the...
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Analyst/Coordinator
We have a rapport with a lot of people who have been with the vendor for a while. Even on the...
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Manager
I have gotten feedback from people who aren’t superusers that the system is getting tougher to use....
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Manager
There have been changes to the executive team through acquisitions, but the quality of support for...
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Manager
I have other vendors that want to charge for everything, and I have never really had that concern...
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Manager
Whenever we call on symplr, they answer us and provide resources. Having a responsive vendor means a...
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Manager
symplr nickel-and-dimes us for some things, but we have definitely received our money’s worth.
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Manager
symplr’s product is phenomenal. It gives employees and managers insights that they don’t normally...
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Manager
The transition from API Healthcare to symplr was uneventful. We haven’t seen any changes. The...
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Nurse
The vendor has gone through a couple of acquisitions and changes, so we have a hard time finding...
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Nurse
We can access information somewhat quickly but not immediately. In terms of canceling staff, seeing...
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Nurse
Despite the challenges with API's system, it is one of the best systems I have seen in the business,...
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Nurse
API Healthcare is very receptive. They respond in a timely manner. The vendor has actually worked...
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Nurse
Staffing and Scheduling is very easy to use. The system is user friendly, and it doesn't take a lot...
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Nurse
The only downside to Staffing and Scheduling is its reporting. The reporting isn't horrible, but...
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Nurse
I don't have a lot of negative things to say about the API Healthcare products that we are currently...
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Manager
I am not saying that the reporting is horrible, but sometimes there are just way too many details to...
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Manager
The vendor is very well versed in healthcare. I really like the fact that they are specifically...
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Manager
There are certainly some improvements we would like to see with some of the vendor's products, but...
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Manager
The vendor is very helpful. They worked with us closely during the pandemic. We were very interested...
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Manager
We were going to go live with one of the vendor's products, and we were starting to meet pretty...
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Manager
On the scheduling side, employees can view people they are working with, and they can trade shifts....
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Manager
The solution's biggest shortcoming is the report that end users have access to. There is not a lot...
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Manager
The vendor always responds to our issues and helps us work through them in a timely manner.
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Analyst/Coordinator
I hear a lot of positive comments about this product. The nursing staff members like it. There are...
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Analyst/Coordinator
The minor releases from API Healthcare are not as bad in terms of doing a dot release, but for the...
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Analyst/Coordinator
From time to time, we do have to escalate things or talk to different levels of people at API...
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Analyst/Coordinator
API Healthcare offers a client form where I can get questions answered before I can even open a...
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Analyst/Coordinator
A tangible outcome of using API Healthcare's system is the reduction of overtime dollars by using...
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Analyst/Coordinator
With any regulation that is mandated by the local government, API Healthcare is always ahead of the...
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Analyst/Coordinator
We have had the system for a long time. We got canned implementation training. But we found that...
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Analyst/Coordinator
API Healthcare has new ownership, and service is a higher priority to them. API Healthcare has gone...
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Analyst/Coordinator
We would like to see API Healthcare do a little bit more real-time development of their cloud...
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Analyst/Coordinator
Our organization has had an acquisition. I personally love API Healthcare, and I would love to stay...
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Analyst/Coordinator
I get really good support from API Healthcare. They don't charge us more than what our maintenance...
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Analyst/Coordinator
API Healthcare is always responsive. They take into account the customer and the clients and what...
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Analyst/Coordinator
When we get our managers to use the system right, it has a positive effect. But if they are not...
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Analyst/Coordinator
We don’t really use API Healthcare for implementation services; we do everything in-house. But their...
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Manager
People use the system all the time, and it has been pretty good, especially with the latest version....
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Manager
We receive very quick responses from API Healthcare. They have been a good partner to us. They work...
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Manager
We had to make sure our systems could run with the additional workload. API Healthcare was...
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Manager
There is a lot of new functionality, but we have to wait until next year for it. API Healthcare does...
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Nurse
In terms of the functionality of API meeting our needs, I would say the vendor gets a pretty high...
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Nurse
When it comes to our integration goals, we are expanding the API Healthcare software because we want...
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Nurse
Support is a little hard to rate because we have a consultant who is our go-between, and the support...
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Manager
Using another vendor’s product has always been easy for us because our shifts change so often. Our...
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Nurse
We recently got an upgrade, and there wasn’t any major front-end change. We are hoping that the API...
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Nurse
The end product is good; it just takes some time to get it there because the build is not intuitive....
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Analyst/Coordinator
The initial training was good, but the ongoing training isn't as good.
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Analyst/Coordinator
The vendor doesn't always avoid charging for every little thing. API Healthcare is always up front,...
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Manager
Staffing and Scheduling requires me to do more. Right now, the ideal situation is that I can sign in...
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Manager
The staff scheduling is definitely one of the pieces that the employees tend to like. It helps...
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Manager
The tool has predictive overtime. It can look at what the employee has worked so far and what he or...
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Director
The reason I would buy the product again is that it is integrated with all of our other payroll...
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Director
Forecast scheduling for a six-month period is very difficult. There are specific time frames that we...
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CIO
The vendor is still API to us even though the icon on our desktop is the GE Healthcare icon. The...
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CIO
There are not bells and whistles, but API's product gets the job done. The vendor's support people...
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Analyst/Coordinator
With COVID-19, the vendor has been very resourceful in providing common things that organizations...
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Analyst/Coordinator
The vendor used to charge us for every little thing, but ever since the acquisition, that has...
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Manager
API Healthcare's charging model has changed. I have a difficult time being charged for emails that...
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Manager
API Healthcare dedicates a good amount of R&D money to this system, so they can do good things with...
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Manager
I like that API Healthcare uses a hybrid model for training. It has been a while since we have done...
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Analyst/Coordinator
Generally speaking, we don't have to do any ongoing training. We do have a knowledge transfer...
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Analyst/Coordinator
There is involvement from API Healthcare's executives in some forums and collaboration boards. I...
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Analyst/Coordinator
There isn't a lot of individual executive involvement from API Healthcare for us. They have...
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Analyst/Coordinator
There is a lot of focus on R&D. Existing parts of the application are being further developed, and...
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Manager
API Healthcare has switched over to symplr, and they came out of the gate strong saying that they...
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Manager
API Healthcare is proactive. They do call us and warn us about things. Through the COVID-19 crisis,...
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Director
API Healthcare did a good job of partnering with us to consolidate our environments during our...
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Director
Any little thing in API Healthcare’s software requires a full upgrade. The vendor has been reluctant...
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Manager
I have a very high regard for API Healthcare now. We have been working very closely with them to...
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Manager
During some upgrades, API Healthcare has worked closely with our leadership as well as the different...
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Manager
API Healthcare could test their products more completely, maybe with hospitals of our size. Changes...
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Nurse
Staffing and Scheduling has great integration when it comes to scanning clock times. We can monitor...
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Nurse
One of the reasons we chose API Healthcare was the ability to integrate with our enterprise-wide...
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Nurse
I would like to see API Healthcare spend more money and time on R&D for the mobile app. The app...
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Nurse
End users don't always update data correctly, so the system can't project and analyze everything....
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Nurse
We get information quickly as long as we are logged in to the system. We have instant access to...
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