Staffing and Scheduling (formerly API Healthcare)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The vendor actually made a really nice change when we upgraded to another version of the product. I...

Feb 2023
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Analyst/Coordinator

Service and Support

If we call the vendor’s support people, there are a lot of new people. But I got passed off to a...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

The ease of use is lower for this product than it is for symplr’s Time and Attendance product...

Feb 2023
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Analyst/Coordinator

Service and Support

If the vendor is having a problem with a mobile app or if they have scheduled things, the vendor is...

Feb 2023
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Analyst/Coordinator

Future Outlook

symplr was sunsetting one of the products we were using, and we didn’t like the replacement product....

Feb 2023
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Manager

Interfacing and Integration

symplr doesn't have any open APIs. They rely on file exchanges. Those are archaic compared to...

Feb 2023
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Manager

Other Observations & Comments

symplr is a pretty good vendor. They have turnover like everyone else, and they have a fair bit of...

Feb 2023
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Manager

Functionality and Upgrades

It is very difficult for us to schedule things in one of our areas. That is our biggest need that...

Feb 2023
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Manager

Service and Support

Unfortunately, symplr doesn't keep all of their promises. Their support is hit or miss. I would...

Feb 2023
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Manager

Implementation and Training

When we do implementations with symplr, we occasionally get the same consultants who know our...

Feb 2023
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Manager

Implementation and Training

symplr doesn't have a lot of ongoing training anymore. They used to do a little better with having...

Feb 2023
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Manager

Service and Support

Most vendors aren't really willing to share all of the problems that their applications have, but...

Feb 2023
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Manager

Other Observations & Comments

The product is configurable to a fault. We can do pretty much anything we want in the system, but...

Feb 2023
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Director

Functionality and Upgrades

I like the open shifts. The nurses feel like the product is very user friendly. They are in it every...

Feb 2023
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Director

Relationship

One of the things I admire about symplr is they don’t charge us for every little thing, and they...

Feb 2023
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Manager

Functionality and Upgrades

It is hard for the employees to use Staffing and Scheduling from their phones, and our schedules...

Feb 2023
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Manager

Technology

I would tell someone that Staffing and Scheduling is situational depending on department size. Also,...

Feb 2023
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VP/Other Executive

Interfacing and Integration

symplr, their system, and their data are all solid. We have been able to interface the system and...

Feb 2023
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Manager

Technology

The vendor has an ideas portal where we can post anything we come up with. Everybody votes on...

Feb 2023
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Manager

Interfacing and Integration

With integration, the vendor has stepped up and given us all the resources we need with reasonable...

Feb 2023
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Manager

Lessons Learned

I have heard mixed reviews from other vendors on working with symplr, and I want to make sure people...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

We implemented the solution many years ago, and a lot of the decisions that we made back then were...

Feb 2023
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VP/Other Executive

Technology

We are extremely happy with symplr’s mobile version of the product and with the system's ease of use...

Feb 2023
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VP/Other Executive

Other Observations & Comments

The downside to the mobile app of the product is that it is extremely hard to support because...

Feb 2023
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VP/Other Executive

Service and Support

We want the vendor to set up dedicated support teams for each of their clients. We know that we...

Feb 2023
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Manager

Functionality and Upgrades

We have some issues with functionality in Staffing and Scheduling that people look for that they...

Jan 2023
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Manager

Relationship

symplr is about the only vendor that we have that calls to ask whether I need anything. I have...

Jan 2023
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Manager

Service and Support

I would definitely recommend the tool, but I would recommend exploring the entire platform. We don't...

Jan 2023
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Manager

Service and Support

When the company was API Healthcare, there was more consistency with who I talked to. I had a point...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We are thinking of leaving symplr because the system is hosted. symplr's human resources, time and...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The thing that I like about the symplr product is that it is in-house and we have control of...

Jan 2023
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Manager

Functionality and Upgrades

We like the system's customization options. We also like that the system gives us the ability to pay...

Dec 2022
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Manager

Functionality and Upgrades

We would like to see more functionality in the system. For example, the system's mobile app has...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the system's flexibility. We can move people between departments and do things like that in...

Dec 2022
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Manager

Service and Support

symplr’s phone and web support is awful, and the hold times are long. If we call in enough times, we...

Nov 2022
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Manager

Functionality and Upgrades

Using symplr's system is way better than keeping track of spreadsheets. The system is always there....

Nov 2022
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Manager

Functionality and Upgrades

symplr's system has some glitches. At one point, things broke, and that was bad. Managers did not...

Nov 2022
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Director

Implementation and Training

symplr's education was a good fit for our front end, but the system's reporting and education for...

Nov 2022
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Director

Functionality and Upgrades

The product's hiring piece works well, but the system doesn't have the ability to track whether an...

Nov 2022
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Director

ROI / Cost

I know that there are some enhancements that we can buy for the solution, but the things that we...

Nov 2022
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Manager

Functionality and Upgrades

We are looking for other products because we feel like there are more modern solutions out there....

Nov 2022
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Manager

ROI / Cost

The vendor keeps their promises, though I am not impressed with what they promise.

Nov 2022
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Manager

Functionality and Upgrades

The product’s reports, along with the way that the system pulls things when we export things, are...

Nov 2022
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Manager

Sales and Contracting

To get full integration and a full workforce management system, we have to pay for each little...

Nov 2022
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Director

Functionality and Upgrades

The solution is very flexible and configurable. It offers a lot of options for us in terms of...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We hear a lot of complaints from management about the usability and the interface of the product....

Aug 2022
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Analyst/Coordinator

Relationship

Whenever we do an upgrade, there are always some issues to be expected. symplr tends to take away...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

symplr's system doesn't have an API, so the integration is a bit harder for this solution than for...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like it if symplr could make it easier for us to configure the product ourselves....

Aug 2022
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Analyst/Coordinator

Relationship

symplr is very good at communicating about changes. I get emails all the time that talk about...

Aug 2022
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Analyst/Coordinator

Relationship

The vendor is very responsive. Ever since symplr took over, I have only had to talk to them a few...

Aug 2022
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Analyst/Coordinator

Lessons Learned

I like the product a lot. I think it is an amazing program, but if we don’t dedicate the time to...

Aug 2022
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Analyst/Coordinator

ROI / Cost

As far as I know, symplr keeps promises. Sometimes they tell us we can do certain things and then...

Aug 2022
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Analyst/Coordinator

Service and Support

We get a certain number of free hours of support from symplr, and after that, we have to pay for...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

When we did our initial integration, symplr did their best to refresh the functionality of the...

Aug 2022
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Manager

Service and Support

I have had some really good support from the vendor. When we have reached out to the support team to...

Jul 2022
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Manager

Future Outlook

The staff really likes the mobile app when it actually works. We have tried to work out a lot of...

Jul 2022
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Manager

Functionality and Upgrades

I like the option to customize things for each department. It is more work for me to customize...

Jul 2022
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Manager

Implementation and Training

symplr ended up helping us more than we expected during the implementation. They didn’t leave us...

Jul 2022
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Analyst/Coordinator

ROI / Cost

symplr has not been bad about charging. We just have to do so much additional work because some of...

Jul 2022
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Analyst/Coordinator

Relationship

symplr is really struggling with the staffing and scheduling product. The vendor doesn't keep all of...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We struggle with implementations. It is important that we validate that the functional side of the...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We want more customizable content, and we want ongoing training for upgrades, not just written...

Jul 2022
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Analyst/Coordinator

Technology

I would like to see better use of technology and quality control testing in the system. symplr has...

Jul 2022
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CNO

Relationship

I swear symplr is on speed dial; they are so responsive. When we have a question, symplr immediately...

Jul 2022
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CNO

Service and Support

I don’t really see symplr as a proactive vendor unless something has to do with a new product they...

Jul 2022
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Nurse

Implementation and Training

We could have more ongoing training, but we haven't really had any since the implementation.

Jun 2022
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Nurse

Functionality and Upgrades

Up front, we weren't aware of some of the shortcomings of the system and the need to have other...

Jun 2022
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Director

Technology

We have asked for a lot of enhancements over the years, and the vendor seems slow to actually get to...

Jun 2022
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Director

Interfacing and Integration

The system's integration isn't quite as robust as it could be. Part of that may be our choice not to...

Jun 2022
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Nurse

Functionality and Upgrades

Our end users find it difficult to use symplr's system. I don't know whether that is because of the...

Jun 2022
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Nurse

ROI / Cost

The vendor keeps fairly current on technology. It is just that everything is a separate module, so...

Jun 2022
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Nurse

Relationship

The vendor is very available when we call them, and they usually alert us to upcoming issues. The...

Jun 2022
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Nurse

Lessons Learned

There are some things that we learned after we went live, and if we had known about those things...

Jun 2022
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Director

ROI / Cost

The scheduling part of symplr's software is much stronger than the scheduling in our old solutions....

Jun 2022
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Director

Functionality and Upgrades

If I get a request from one of our staff members, I sign in, and then I have to figure out where my...

Jun 2022
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Director

Other Observations & Comments

Symplr’s mobile app is much more user friendly and stable than their desktop solution. The desktop...

Jun 2022
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Manager

Functionality and Upgrades

The last update that we had with the product was a struggle, and that put a little damper on things...

Jun 2022
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Manager

Service and Support

We have had a lot of changes when it comes to our account manager at symplr, and we have a hard time...

Jun 2022
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Manager

Relationship

There have been a lot of changes in the scheduling system that we weren't told about ahead of time,...

Jun 2022
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Manager

Functionality and Upgrades

The staffing and scheduling system has had many enhancements over the past couple of years....

Jun 2022
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Manager

ROI / Cost

We don't have the mobile version, and that is a huge ask from our end users. That comes back to...

Jun 2022
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Manager

ROI / Cost

Our finance department uses another product from symplr that measures the productivity and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The staffing and scheduling system is really easy to use. I was able to set the whole thing up. I...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

When somebody is going into overtime for the week, those days show up red on the schedule so a...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Because of the last upgrade, whenever we go into the system, the actual days don't show up in the...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The vendor makes sure that we have information, and they change some of the documents when...

May 2022
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Analyst/Coordinator

Sales and Contracting

If we call the vendor, the issue is usually taken care of during that call. Sometimes we get into a...

May 2022
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Analyst/Coordinator

Future Outlook

We know that we have to talk about switching vendors at some point. We are having some...

May 2022
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Analyst/Coordinator

ROI / Cost

We have a service agreement with the vendor, so a lot of things are covered. The only thing we have...

May 2022
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