Staffing and Scheduling (formerly API Healthcare)
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Niel Oscarson
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User Commentary

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Manager

Service and Support

symplr’s phone and web support is awful, and the hold times are long. If we call in enough times, we...

Nov 2022
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Manager

Functionality and Upgrades

Using symplr's system is way better than keeping track of spreadsheets. The system is always there....

Nov 2022
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Manager

Functionality and Upgrades

symplr's system has some glitches. At one point, things broke, and that was bad. Managers did not...

Nov 2022
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Director

Implementation and Training

symplr's education was a good fit for our front end, but the system's reporting and education for...

Nov 2022
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Director

Functionality and Upgrades

The product's hiring piece works well, but the system doesn't have the ability to track whether an...

Nov 2022
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Director

ROI / Cost (care and feeding)

I know that there are some enhancements that we can buy for the solution, but the things that we...

Nov 2022
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Manager

Functionality and Upgrades

We are looking for other products because we feel like there are more modern solutions out there....

Nov 2022
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Manager

ROI / Cost (care and feeding)

The vendor keeps their promises, though I am not impressed with what they promise.

Nov 2022
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Manager

Functionality and Upgrades

The product’s reports, along with the way that the system pulls things when we export things, are...

Nov 2022
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Manager

Sales and Contracting

To get full integration and a full workforce management system, we have to pay for each little...

Nov 2022
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Director

Functionality and Upgrades

The solution is very flexible and configurable. It offers a lot of options for us in terms of...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We hear a lot of complaints from management about the usability and the interface of the product....

Aug 2022
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Analyst/Coordinator

Relationship

Whenever we do an upgrade, there are always some issues to be expected. symplr tends to take away...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

symplr's system doesn't have an API, so the integration is a bit harder for this solution than for...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like it if symplr could make it easier for us to configure the product ourselves....

Aug 2022
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Analyst/Coordinator

Relationship

symplr is very good at communicating about changes. I get emails all the time that talk about...

Aug 2022
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Analyst/Coordinator

Relationship

The vendor is very responsive. Ever since symplr took over, I have only had to talk to them a few...

Aug 2022
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Analyst/Coordinator

Lessons Learned

I like the product a lot. I think it is an amazing program, but if we don’t dedicate the time to...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

As far as I know, symplr keeps promises. Sometimes they tell us we can do certain things and then...

Aug 2022
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Analyst/Coordinator

Service and Support

We get a certain number of free hours of support from symplr, and after that, we have to pay for...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

When we did our initial integration, symplr did their best to refresh the functionality of the...

Aug 2022
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Manager

Service and Support

I have had some really good support from the vendor. When we have reached out to the support team to...

Jul 2022
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Manager

Future Outlook

The staff really likes the mobile app when it actually works. We have tried to work out a lot of...

Jul 2022
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Manager

Functionality and Upgrades

I like the option to customize things for each department. It is more work for me to customize...

Jul 2022
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Manager

Implementation and Training

symplr ended up helping us more than we expected during the implementation. They didn’t leave us...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

symplr has not been bad about charging. We just have to do so much additional work because some of...

Jul 2022
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Analyst/Coordinator

Relationship

symplr is really struggling with the staffing and scheduling product. The vendor doesn't keep all of...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We struggle with implementations. It is important that we validate that the functional side of the...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We want more customizable content, and we want ongoing training for upgrades, not just written...

Jul 2022
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Analyst/Coordinator

Technology

I would like to see better use of technology and quality control testing in the system. symplr has...

Jul 2022
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CNO

Relationship

I swear symplr is on speed dial; they are so responsive. When we have a question, symplr immediately...

Jul 2022
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CNO

Service and Support

I don’t really see symplr as a proactive vendor unless something has to do with a new product they...

Jul 2022
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Nurse

Implementation and Training

We could have more ongoing training, but we haven't really had any since the implementation.

Jun 2022
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Nurse

Functionality and Upgrades

Up front, we weren't aware of some of the shortcomings of the system and the need to have other...

Jun 2022
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Director

Technology

We have asked for a lot of enhancements over the years, and the vendor seems slow to actually get to...

Jun 2022
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Director

Interfacing and Integration

The system's integration isn't quite as robust as it could be. Part of that may be our choice not to...

Jun 2022
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Nurse

Functionality and Upgrades

Our end users find it difficult to use symplr's system. I don't know whether that is because of the...

Jun 2022
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Nurse

ROI / Cost (care and feeding)

The vendor keeps fairly current on technology. It is just that everything is a separate module, so...

Jun 2022
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Nurse

Relationship

The vendor is very available when we call them, and they usually alert us to upcoming issues. The...

Jun 2022
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Nurse

Lessons Learned

There are some things that we learned after we went live, and if we had known about those things...

Jun 2022
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Director

ROI / Cost (care and feeding)

The scheduling part of symplr's software is much stronger than the scheduling in our old solutions....

Jun 2022
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Director

Functionality and Upgrades

If I get a request from one of our staff members, I sign in, and then I have to figure out where my...

Jun 2022
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Director

Other Observations & Comments

Symplr’s mobile app is much more user friendly and stable than their desktop solution. The desktop...

Jun 2022
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Manager

Functionality and Upgrades

The last update that we had with the product was a struggle, and that put a little damper on things...

Jun 2022
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Manager

Service and Support

We have had a lot of changes when it comes to our account manager at symplr, and we have a hard time...

Jun 2022
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Manager

Relationship

There have been a lot of changes in the scheduling system that we weren't told about ahead of time,...

Jun 2022
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Manager

Functionality and Upgrades

The staffing and scheduling system has had many enhancements over the past couple of years....

Jun 2022
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Manager

ROI / Cost (care and feeding)

We don't have the mobile version, and that is a huge ask from our end users. That comes back to...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Our finance department uses another product from symplr that measures the productivity and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The staffing and scheduling system is really easy to use. I was able to set the whole thing up. I...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

When somebody is going into overtime for the week, those days show up red on the schedule so a...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Because of the last upgrade, whenever we go into the system, the actual days don't show up in the...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The vendor makes sure that we have information, and they change some of the documents when...

May 2022
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Analyst/Coordinator

Sales and Contracting

If we call the vendor, the issue is usually taken care of during that call. Sometimes we get into a...

May 2022
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Analyst/Coordinator

Future Outlook

We know that we have to talk about switching vendors at some point. We are having some...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have a service agreement with the vendor, so a lot of things are covered. The only thing we have...

May 2022
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Director

Technology

We are frustrated because symplr is focusing only on their API product. They aren't taking advantage...

Mar 2022
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Director

Functionality and Upgrades

symplr was mortified that I would even consider moving to someone else. I don't know how they think...

Mar 2022
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Analyst/Coordinator

Relationship

I have always had a wonderful relationship with all the people that I have worked with through the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Users want everything to be one click in front of them, and not everything is like that. They want...

Mar 2022
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Analyst/Coordinator

Lessons Learned

I would like symplr to deliver more technology. They have an ideas portal, and that is really great,...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor keeps their promises. They announced their road map for this product, and the high-level...

Mar 2022
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Analyst/Coordinator

Service and Support

There is a really good community around the product. The vendor holds client collaborations and...

Mar 2022
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Director

Functionality and Upgrades

The product is pretty easy to use. I use the time-and-attendance feature to approve my people...

Feb 2022
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Director

Functionality and Upgrades

We would like to have more granular reports on utilization. Those did not come canned out of the...

Feb 2022
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Director

Relationship

symplr is very proactive. They help push my managed service partner to stay up to date and provide...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

I get a lot of complaints about the symplr product, and people talk about how complicated it is, but...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

There is so much flexibility with symplr. They have really beefed up the mobile app since we...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

Using a system like symplr is a necessarily evil, and we may not always use it to the fullest. Some...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We haven’t requested anything from the vendor lately, but when we have, they have made charges.

Feb 2022
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Analyst/Coordinator

Relationship

If we have issues, they can get escalated.

Feb 2022
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Manager

ROI / Cost (care and feeding)

We have had good luck with symplr. They actually will tell us that they are not billing for certain...

Feb 2022
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Manager

Future Outlook

Overall, I think our operations folks are pretty happy with the product. We have looked at other...

Feb 2022
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Manager

Functionality and Upgrades

We want to do a bit more automation. Staffing and Scheduling can do some, but not to the extent we...

Feb 2022
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Manager

Relationship

API Healthcare has changed hands a few times over the last several years, and that isn't uncommon...

Feb 2022
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Manager

Future Outlook

We have a lot of departments using symplr's system. For basic scheduling and self-scheduling, the...

Feb 2022
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Manager

Functionality and Upgrades

One big reason that we initially looked for an online scheduling system was that we wanted to be...

Feb 2022
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Manager

Relationship

I have given the vendor our pain points and our gaps. Multiple times, the vendor has told us that...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

End users are always going to struggle with one thing or another. By and large, the system works...

Feb 2022
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Analyst/Coordinator

Service and Support

The vendor's phone and web support is better than some vendors' support, but not all.

Feb 2022
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Analyst/Coordinator

Implementation and Training

I haven't received any training from the vendor. I inherited the application from a former systems...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

We are reaching out to the vendor for new technologies and updates, so something might change in the...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution has some bugs. Sometimes, our employees need to see other employees' jobs. But whenever...

Feb 2022
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Analyst/Coordinator

Relationship

Sometimes, with software companies, there is a disconnect between them and the users that actually...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

One area that symplr Staffing and Scheduling lacks in is the outcome analytics piece. The tool isn't...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

symplr’s product makes it so that we have a lot of ways to track different things. We can not only...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like symplr to make it easier to share people between departments. Right now, we have a way...

Jan 2022
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Analyst/Coordinator

Relationship

symplr has been great, and they have become easier to work with than before. They have been...

Jan 2022
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Analyst/Coordinator

Relationship

We can set up meetings with symplr. We have done weekly, biweekly, and monthly meetings with people...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We have the cloud-based version, and it has been really helpful. The mobile app features have been...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

symplr sends out reminders when an update is coming. Usually, symplr gives us a month's notice for...

Jan 2022
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Director

ROI / Cost (care and feeding)

The vendor charges us for build time whenever we make a change to the system.

Jan 2022
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Director

Functionality and Upgrades

The solution's reports could be more robust. They give us good overall data, but sometimes, we have...

Jan 2022
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Director

Functionality and Upgrades

I was able to teach myself a fair amount about the system right off of the bat. The solution is...

Jan 2022
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Director

Implementation and Training

I am dissatisfied with the vendor's implementation services because of the difficulties that we...

Dec 2021
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Director

Functionality and Upgrades

The vendor's recent upgrades to the solution have had issues, and the system's ease of use has...

Dec 2021
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Director

Future Outlook

We plan to replace the solution. Its technology is outdated, and we have had issues with its...

Dec 2021
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