Staffing and Scheduling (formerly API Healthcare)
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
The vendor actually made a really nice change when we upgraded to another version of the product. I...
Login or Create an Account to see details.
Service and Support
If we call the vendor’s support people, there are a lot of new people. But I got passed off to a...
Login or Create an Account to see details.
Other Observations & Comments
The ease of use is lower for this product than it is for symplr’s Time and Attendance product...
Login or Create an Account to see details.
Service and Support
If the vendor is having a problem with a mobile app or if they have scheduled things, the vendor is...
Login or Create an Account to see details.
Future Outlook
symplr was sunsetting one of the products we were using, and we didn’t like the replacement product....
Login or Create an Account to see details.
Interfacing and Integration
symplr doesn't have any open APIs. They rely on file exchanges. Those are archaic compared to...
Login or Create an Account to see details.
Other Observations & Comments
symplr is a pretty good vendor. They have turnover like everyone else, and they have a fair bit of...
Login or Create an Account to see details.
Functionality and Upgrades
It is very difficult for us to schedule things in one of our areas. That is our biggest need that...
Login or Create an Account to see details.
Service and Support
Unfortunately, symplr doesn't keep all of their promises. Their support is hit or miss. I would...
Login or Create an Account to see details.
Implementation and Training
When we do implementations with symplr, we occasionally get the same consultants who know our...
Login or Create an Account to see details.
Implementation and Training
symplr doesn't have a lot of ongoing training anymore. They used to do a little better with having...
Login or Create an Account to see details.
Service and Support
Most vendors aren't really willing to share all of the problems that their applications have, but...
Login or Create an Account to see details.
Other Observations & Comments
The product is configurable to a fault. We can do pretty much anything we want in the system, but...
Login or Create an Account to see details.
Functionality and Upgrades
I like the open shifts. The nurses feel like the product is very user friendly. They are in it every...
Login or Create an Account to see details.
Relationship
One of the things I admire about symplr is they don’t charge us for every little thing, and they...
Login or Create an Account to see details.
Functionality and Upgrades
It is hard for the employees to use Staffing and Scheduling from their phones, and our schedules...
Login or Create an Account to see details.
Technology
I would tell someone that Staffing and Scheduling is situational depending on department size. Also,...
Login or Create an Account to see details.
Interfacing and Integration
symplr, their system, and their data are all solid. We have been able to interface the system and...
Login or Create an Account to see details.
Technology
The vendor has an ideas portal where we can post anything we come up with. Everybody votes on...
Login or Create an Account to see details.
Interfacing and Integration
With integration, the vendor has stepped up and given us all the resources we need with reasonable...
Login or Create an Account to see details.
Lessons Learned
I have heard mixed reviews from other vendors on working with symplr, and I want to make sure people...
Login or Create an Account to see details.
Functionality and Upgrades
We implemented the solution many years ago, and a lot of the decisions that we made back then were...
Login or Create an Account to see details.
Technology
We are extremely happy with symplr’s mobile version of the product and with the system's ease of use...
Login or Create an Account to see details.
Other Observations & Comments
The downside to the mobile app of the product is that it is extremely hard to support because...
Login or Create an Account to see details.
Service and Support
We want the vendor to set up dedicated support teams for each of their clients. We know that we...
Login or Create an Account to see details.
Functionality and Upgrades
We have some issues with functionality in Staffing and Scheduling that people look for that they...
Login or Create an Account to see details.
Relationship
symplr is about the only vendor that we have that calls to ask whether I need anything. I have...
Login or Create an Account to see details.
Service and Support
I would definitely recommend the tool, but I would recommend exploring the entire platform. We don't...
Login or Create an Account to see details.
Service and Support
When the company was API Healthcare, there was more consistency with who I talked to. I had a point...
Login or Create an Account to see details.
Other Observations & Comments
We are thinking of leaving symplr because the system is hosted. symplr's human resources, time and...
Login or Create an Account to see details.
Functionality and Upgrades
The thing that I like about the symplr product is that it is in-house and we have control of...
Login or Create an Account to see details.
Functionality and Upgrades
We like the system's customization options. We also like that the system gives us the ability to pay...
Login or Create an Account to see details.
Functionality and Upgrades
We would like to see more functionality in the system. For example, the system's mobile app has...
Login or Create an Account to see details.
Functionality and Upgrades
I like the system's flexibility. We can move people between departments and do things like that in...
Login or Create an Account to see details.
Service and Support
symplr’s phone and web support is awful, and the hold times are long. If we call in enough times, we...
Login or Create an Account to see details.
Functionality and Upgrades
Using symplr's system is way better than keeping track of spreadsheets. The system is always there....
Login or Create an Account to see details.
Functionality and Upgrades
symplr's system has some glitches. At one point, things broke, and that was bad. Managers did not...
Login or Create an Account to see details.
Implementation and Training
symplr's education was a good fit for our front end, but the system's reporting and education for...
Login or Create an Account to see details.
Functionality and Upgrades
The product's hiring piece works well, but the system doesn't have the ability to track whether an...
Login or Create an Account to see details.
ROI / Cost
I know that there are some enhancements that we can buy for the solution, but the things that we...
Login or Create an Account to see details.
Functionality and Upgrades
We are looking for other products because we feel like there are more modern solutions out there....
Login or Create an Account to see details.
ROI / Cost
The vendor keeps their promises, though I am not impressed with what they promise.
Login or Create an Account to see details.
Functionality and Upgrades
The product’s reports, along with the way that the system pulls things when we export things, are...
Login or Create an Account to see details.
Sales and Contracting
To get full integration and a full workforce management system, we have to pay for each little...
Login or Create an Account to see details.
Functionality and Upgrades
The solution is very flexible and configurable. It offers a lot of options for us in terms of...
Login or Create an Account to see details.
Functionality and Upgrades
We hear a lot of complaints from management about the usability and the interface of the product....
Login or Create an Account to see details.
Relationship
Whenever we do an upgrade, there are always some issues to be expected. symplr tends to take away...
Login or Create an Account to see details.
Interfacing and Integration
symplr's system doesn't have an API, so the integration is a bit harder for this solution than for...
Login or Create an Account to see details.
Functionality and Upgrades
We would like it if symplr could make it easier for us to configure the product ourselves....
Login or Create an Account to see details.
Relationship
symplr is very good at communicating about changes. I get emails all the time that talk about...
Login or Create an Account to see details.
Relationship
The vendor is very responsive. Ever since symplr took over, I have only had to talk to them a few...
Login or Create an Account to see details.
Lessons Learned
I like the product a lot. I think it is an amazing program, but if we don’t dedicate the time to...
Login or Create an Account to see details.
ROI / Cost
As far as I know, symplr keeps promises. Sometimes they tell us we can do certain things and then...
Login or Create an Account to see details.
Service and Support
We get a certain number of free hours of support from symplr, and after that, we have to pay for...
Login or Create an Account to see details.
Interfacing and Integration
When we did our initial integration, symplr did their best to refresh the functionality of the...
Login or Create an Account to see details.
Service and Support
I have had some really good support from the vendor. When we have reached out to the support team to...
Login or Create an Account to see details.
Future Outlook
The staff really likes the mobile app when it actually works. We have tried to work out a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
I like the option to customize things for each department. It is more work for me to customize...
Login or Create an Account to see details.
Implementation and Training
symplr ended up helping us more than we expected during the implementation. They didn’t leave us...
Login or Create an Account to see details.
ROI / Cost
symplr has not been bad about charging. We just have to do so much additional work because some of...
Login or Create an Account to see details.
Relationship
symplr is really struggling with the staffing and scheduling product. The vendor doesn't keep all of...
Login or Create an Account to see details.
Functionality and Upgrades
We struggle with implementations. It is important that we validate that the functional side of the...
Login or Create an Account to see details.
Implementation and Training
We want more customizable content, and we want ongoing training for upgrades, not just written...
Login or Create an Account to see details.
Technology
I would like to see better use of technology and quality control testing in the system. symplr has...
Login or Create an Account to see details.
Relationship
I swear symplr is on speed dial; they are so responsive. When we have a question, symplr immediately...
Login or Create an Account to see details.
Service and Support
I don’t really see symplr as a proactive vendor unless something has to do with a new product they...
Login or Create an Account to see details.
Implementation and Training
We could have more ongoing training, but we haven't really had any since the implementation.
Login or Create an Account to see details.
Functionality and Upgrades
Up front, we weren't aware of some of the shortcomings of the system and the need to have other...
Login or Create an Account to see details.
Technology
We have asked for a lot of enhancements over the years, and the vendor seems slow to actually get to...
Login or Create an Account to see details.
Interfacing and Integration
The system's integration isn't quite as robust as it could be. Part of that may be our choice not to...
Login or Create an Account to see details.
Functionality and Upgrades
Our end users find it difficult to use symplr's system. I don't know whether that is because of the...
Login or Create an Account to see details.
ROI / Cost
The vendor keeps fairly current on technology. It is just that everything is a separate module, so...
Login or Create an Account to see details.
Relationship
The vendor is very available when we call them, and they usually alert us to upcoming issues. The...
Login or Create an Account to see details.
Lessons Learned
There are some things that we learned after we went live, and if we had known about those things...
Login or Create an Account to see details.
ROI / Cost
The scheduling part of symplr's software is much stronger than the scheduling in our old solutions....
Login or Create an Account to see details.
Functionality and Upgrades
If I get a request from one of our staff members, I sign in, and then I have to figure out where my...
Login or Create an Account to see details.
Other Observations & Comments
Symplr’s mobile app is much more user friendly and stable than their desktop solution. The desktop...
Login or Create an Account to see details.
Functionality and Upgrades
The last update that we had with the product was a struggle, and that put a little damper on things...
Login or Create an Account to see details.
Service and Support
We have had a lot of changes when it comes to our account manager at symplr, and we have a hard time...
Login or Create an Account to see details.
Relationship
There have been a lot of changes in the scheduling system that we weren't told about ahead of time,...
Login or Create an Account to see details.
Functionality and Upgrades
The staffing and scheduling system has had many enhancements over the past couple of years....
Login or Create an Account to see details.
ROI / Cost
We don't have the mobile version, and that is a huge ask from our end users. That comes back to...
Login or Create an Account to see details.
ROI / Cost
Our finance department uses another product from symplr that measures the productivity and...
Login or Create an Account to see details.
Functionality and Upgrades
The staffing and scheduling system is really easy to use. I was able to set the whole thing up. I...
Login or Create an Account to see details.
Functionality and Upgrades
When somebody is going into overtime for the week, those days show up red on the schedule so a...
Login or Create an Account to see details.
Functionality and Upgrades
Because of the last upgrade, whenever we go into the system, the actual days don't show up in the...
Login or Create an Account to see details.
Implementation and Training
The vendor makes sure that we have information, and they change some of the documents when...
Login or Create an Account to see details.
Sales and Contracting
If we call the vendor, the issue is usually taken care of during that call. Sometimes we get into a...
Login or Create an Account to see details.
Future Outlook
We know that we have to talk about switching vendors at some point. We are having some...
Login or Create an Account to see details.
ROI / Cost
We have a service agreement with the vendor, so a lot of things are covered. The only thing we have...
Login or Create an Account to see details.
Featured Report
Preferences