Home chevron icon RevenueCycle Financial / HIM chevron icon Business Analytics chevron icon Data Visualization & Reporting

Analytics Explorer (formerly Change Healthcare)
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Loyalty, Relationship

There has been some uncertainty and instability among the vendor's resources, and some of the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The tool is very innovative. It is extremely easy for developers and users to use, and that is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Syntellis has always been a good partner, and we have done really great things with Syntellis'...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

There definitely could be more training options for Analytics Explorer.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The product's visualizations and dashboards have been a big hit with our executives. Our leaders...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

The vendor is very proactive. I like that they are moving toward cloud-based technology. We have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We have been very pleased with the system's analysis piece. At one point, there was a bug in the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Syntellis keeps updating Analytics Explorer with new versions, and Syntellis has talked about...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The work groups for Analytics Explorer are pretty solid. Some of the features in Analytics Explorer,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Syntellis has a web portal for submitting service requests, and Syntellis is always punctual with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We get continual email correspondence from Syntellis about upgrades or things that they uncovered...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

My team and I really like the product. The recent upgrades have been as smooth as silk. We have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

We have had positive feedback from everybody that we have dealt with at Syntellis. We get everything...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

The implementation process for us was very long and very tedious.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are happy with Syntellis' system. Syntellis is one of the better vendors that we work with. The...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Analytics Explorer’s biggest strength would be the ability to pull data from all types of different...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Analytics Explorer is a very nice data visualization tool, so once we get things put where we want...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have hit a main roadblock with Analytics Explorer; however, we are resolving that and should have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Syntellis does a really nice job of having monthly user group meetings. They have an agenda, but...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to see visualizations in the system that allow us to drill into one visualization and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has done a very good job of communicating their vision and where they are going. They...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There aren't really any customization options in the system's reports. We have to extract data from...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Syntellis does a really good job of staying on top of regulation changes and CMS measures. They are...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

I would absolutely buy the solution again. We saw demos of other solutions, but we have been happy...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

We paid the vendor to develop some of the more complicated visualizations and data, and they really...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

We haven’t paid the vendor for any small things. In fact, they would rather train us to do things.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The solution interoperates with a lot of our systems and all of our data sets, even if we need to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product, Value

We don’t really make money on analytics, but the solution has provided a lot of useful tools. It has...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There hasn’t been much follow-up from Syntellis. There are no scheduled calls or meeting cadence of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Syntellis is in a highly competitive market, and it is difficult for them to compete against some of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We did in-class training from Syntellis, and the examples that they provided were helpful. I was...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Syntellis’ training could be improved by having a better community and a better website for questions....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor promised they would help us with the implementation. We thought they were going to hold...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

When we get our leadership looking at the product, and they really understand the dashboards we have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I am not wowed by the value of the product, but we get good ROI from it. The product is good, and I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship, Operations, Product

The last upgrade we did was bumpy. When we had issues, the vendor just told us to look at a website....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

There hasn't been much ongoing training. We can get on the work group, and if we pay attention to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We are excited about the product and are very happy to use it. I definitely think the ease of use...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Our future satisfaction is going to depend on us and how much we can get implemented, but we are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The biggest issue with Syntellis right now isn't so much the product but the lack of people. There...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We haven't even gotten to all the things that the product can do. The vendor delivers new...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we get support, we mostly just send optimization and emails. We get all kinds of good help when...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

The vendor executives are just invisible now. They used to have a live forum thing. Now, the forums...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I don't think we did very good due diligence while choosing another vendor to go forward with for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's support is really good. I have people who I can contact anytime I have a problem or...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There has been a lot of turnover with Syntellis in the last year, so a lot of the vendor's history...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is a lot more that I could be doing with the system that I am not doing because of the data...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the reporting and the tools in Syntellis' system. I also love the visualizations in the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have really good relationships with everyone that I have worked with at Syntellis.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Syntellis does not reach out to us proactively. I am currently experiencing an issue with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

The product is not part of our future. That isn't because the product is terrible; it just isn't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We worked with Change Healthcare until Syntellis bought the product. That has impacted the support...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

The vendor has had a lot of turnover in their staff. It is not like the vendor doesn't provide good...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We chose Analytics Explorer because it already fed from HPM, so we wouldn't have to do any of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Recently, we have had a lot more executive involvement because of the Syntellis acquisition. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The vendor has done a really good job with our initial implementation and then our subsequent...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Analytics Explorer is a visualization tool with a bunch of dashboards, and it is really simple to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Potential Disruptors in Healthcare Analytics
09 March 20    |   Ryan Pretnik and Sam Eaquinto
We want to help people understand why they are buying what they buy in this market space. That’s why we have published our first ever Healthcare Business Intelligence and Analytics Decision Insights r



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​