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Analytics Explorer (formerly Change Healthcare) Comments
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KLAS Research Director - Ryan Pretnik
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User Commentary

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Director

Analytics Explorer is an intuitive product. There is no training provided. The data is both...

Jan 2021
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Director

I like Change Healthcare's proactive nature when it comes to alerting us of downtimes or maintenance...

Jan 2021
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Analyst/Coordinator

Analytics Explorer is easy to use and has great visuals for administrative teams. Creating...

Jan 2021
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Analyst/Coordinator

We have an optimization team from Change Healthcare that is very nice to work with. It is not really...

Jan 2021
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Director

Analytics Explorer is a good piece of software. It is a reasonable competitor to Tableau. Like with...

Jan 2021
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Director

We have never had a conversation with our account manager, much less the executives. The vendor...

Jan 2021
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Director

Analytics Explorer is supposed to be a value-added resale of a product that the vendor licensed from...

Jan 2021
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Director

Change Healthcare is not proactive at all. I have a portfolio of products I buy from Change...

Jan 2021
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Director

I would recommend Analytics Explorer with a very transparent caveat about the drawbacks. Some users...

Jan 2021
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Analyst/Coordinator

Analytics Explorer is a great tool. It is something that we feel is game changing for the...

Dec 2020
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Analyst/Coordinator

I only have good things to say about Analytics Explorer. From a supportability and technical...

Dec 2020
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Analyst/Coordinator

Analytics Explorer is currently part of our long-term plans. At one point, we were seriously...

Dec 2020
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Analyst/Coordinator

When I reach out to Change Healthcare’s support, there is a great group of people that are always...

Dec 2020
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Analyst/Coordinator

I haven’t received any ongoing training from Change Healthcare. I just use a booklet that I have....

Dec 2020
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Analyst/Coordinator

Our most recent upgrade wasn’t horrible. In general, most software upgrades are terrible, but Change...

Dec 2020
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Analyst/Coordinator

I would like to see some more enhancements and visualizations. I want more things that would make...

Dec 2020
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Analyst/Coordinator

I meet with a Change Healthcare executive regularly, so I can’t imagine that my needs or wants would...

Dec 2020
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Analyst/Coordinator

I would have loved if Change Healthcare had stepped up more during the COVID-19 crisis to really...

Dec 2020
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Analyst/Coordinator

Analytics Explorer is totally capable of driving tangible outcomes, but in practice, that may not...

Dec 2020
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Analyst/Coordinator

Analytics Explorer was rather expensive, and when we break things out to a per-user basis, it still...

Dec 2020
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Analyst/Coordinator

There is a learning curve with Analytics Explorer. It isn’t intuitive. The product is marketed to do...

Dec 2020
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VP/Other Executive

The vendor could improve the system by modernizing the platform. The user interface needs to be...

Dec 2020
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VP/Other Executive

We bring in a bunch of other data that we just use for Analytics Explorer because the tool is such a...

Dec 2020
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VP/Other Executive

The vendor has a little bit of turnover at our representative level but I could easily reach out to...

Dec 2020
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Analyst/Coordinator

We have Change Healthcare's BI tool, but we are kind of moving away from that in favor of Analytics...

Dec 2020
(0)
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Analyst/Coordinator

We have one electronic data analysis that we are working on that covers a lot of the reporting for...

Dec 2020
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Analyst/Coordinator

There is so much potential in the products that we use from Change Healthcare that it is difficult...

Dec 2020
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Analyst/Coordinator

The folks at Change Healthcare are always quick to help us when needed. I am very happy with how...

Dec 2020
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Analyst/Coordinator

At our facility, some users would rather see graphs and tables in the Analytics Explorer format than...

Dec 2020
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Analyst/Coordinator

The one thing that I have problems with in Analytics Explorer is the lack of customization of the...

Dec 2020
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Manager

The functionality in the system is good. We really don’t have any issues. The system always works...

Dec 2020
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Manager

We haven’t built enough on the system for full integration. We need to get more data pushed out and...

Dec 2020
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Analyst/Coordinator

We have calls that we dial into every week that teach us about the Change Healthcare products. We...

Dec 2020
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Analyst/Coordinator

The system is a place where most users go to view scorecards and other detailed information that...

Dec 2020
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Manager

We haven’t really had much interaction with anyone from McKesson since we have gone live. Throughout...

Dec 2020
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Manager

Our build of the system and the implementation took way longer than we expected. It took an...

Dec 2020
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Manager

The vendor has a monthly training call, and my team members will get on the call whenever they can...

Dec 2020
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Analyst/Coordinator

We recently went through a process to upgrade, and we had to do a couple of things to our database....

Dec 2020
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Analyst/Coordinator

The products from Change Healthcare drive outcomes very well. I don't want to give Change Healthcare...

Dec 2020
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Manager

The system could use a bit more billing. Someone needs to look at the system and figure out how to...

Dec 2020
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Manager

The vendor’s support is fine and always has been. The vendor always calls back within an hour or two...

Dec 2020
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Manager

The product has changed hands a few times. I initially thought that Change Healthcare was pricier,...

Dec 2020
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Manager

If people buy the whole performance suite from the vendor, they don’t necessarily need to have the...

Dec 2020
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Analyst/Coordinator

We have different parts of the hospital using different costing systems, so that is where there...

Nov 2020
(0)
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Analyst/Coordinator

Supporting our integration probably goes back to Analytics Explorer because we are able to bring...

Nov 2020
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Analyst/Coordinator

With Analytics Explorer, part of the ownership of end user ease of use is on our department...

Nov 2020
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Analyst/Coordinator

We are able to get information to our end users. I am thinking especially of department managers;...

Nov 2020
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Director

We have been using this system for several years. A data presentation tool brings in the data...

Nov 2020
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CIO

Analytics Explorer has given us some financial capabilities. We have grown a little bit as an...

Oct 2020
(0)
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CIO

There have been questions about RelayHealth over the years. Some of the vendor's people aren't as...

Oct 2020
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CIO

I would give the vendor a low rating for being proactive since they moved to Change Healthcare. To...

Oct 2020
(0)
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CIO

Depending on the circumstance and what people want to use Analytics Explorer for, I would have no...

Oct 2020
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Manager

Change Healthcare could be better about supporting our integration goals. This is one of the reasons...

Oct 2020
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Manager

We are always clear about what the vendor's charges are going to be. There are options to do things...

Oct 2020
(0)
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Manager

The solution is not too hard to build in, but it is a little tricky for end users to use. That makes...

Oct 2020
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Manager

We haven't moved up to the vendor's new tool yet. I think that there are some really nice things...

Oct 2020
(0)
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VP/Other Executive

With the vendor's implementation services, we have had a couple of hiccups here and there. So the...

Jun 2020
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VP/Other Executive

The training from the vendor was actually really good. I was very pleased. Change Healthcare came...

Jun 2020
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VP/Other Executive

For the most part, the product works as advertised and as expected, and we are able to get what we...

Jun 2020
(0)
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VP/Other Executive

Change Healthcare is very proactive; they reach out quite often, and that is good. Their executive...

Jun 2020
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VP/Other Executive

We purchased Analytics Explorer years ago and have had great success. We are very happy with it. It...

Jun 2020
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VP/Other Executive

Change Healthcare was fantastic, extremely proactive, and very helpful. They gave us some free...

Jun 2020
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VP/Other Executive

There are probably a couple of things Change Healthcare could do a little better, but the vendor has...

Jun 2020
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VP/Other Executive

We have had some struggles trying to work on our relationship to get claims clearinghouse data from...

Jun 2020
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VP/Other Executive

Change Healthcare avoids charging for every little thing, and they are pretty good. They help us...

Jun 2020
(0)
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VP/Other Executive

We have recommended Analytics Explorer to several people already. The vendor has been great to work...

Jun 2020
(0)
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Analyst/Coordinator

Change Healthcare has been great with the COVID-19 crisis. They have reached out to all users and...

May 2020
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Analyst/Coordinator

We have been a customer for a long time. When we purchased Analytics Explorer, we had it linked to...

May 2020
(0)
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Analyst/Coordinator

Analytics Explorer is a much nimbler tool than our previous system was. We can do so much with it....

May 2020
(0)
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Analyst/Coordinator

The challenges we have fall back on us and how we build and organize things. The tool itself is very...

May 2020
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Analyst/Coordinator

There are certain enhancements within Analytics Explorer that we would like. For example, we can't...

May 2020
(0)
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Analyst/Coordinator

We always feel very valued and respected as a customer. We have always appreciated the fact that the...

May 2020
(0)
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Director

Analytics Explorer has certainly exceeded my expectations. We have been able to build in a lot of...

Apr 2020
(0)
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Director

Change Healthcare’s system is very easy to use, intuitive, and quick, and the menus are well thought...

Apr 2020
(0)
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Director

For Analytics Explorer, Change Healthcare is a little behind on upgrade schedules. So they are not...

Apr 2020
(0)
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Director

Analytics Explorer is a very good visualization tool in terms of graphing and mapping, and it is...

Apr 2020
(0)
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Director

Sometimes Change Healthcare is a little slow to solve problems with the application. We have...

Apr 2020
(1)
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Director

Analytics Explorer is really a product called TIBCO Spotfire. Change Healthcare took that product...

Apr 2020
(0)
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Director

Change Healthcare’s training is pretty good. It could have been a little better, but it wasn’t...

Apr 2020
(0)
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Manager

We haven’t been charged for our general support questions, so I don’t think the vendor charges for...

Mar 2020
(0)
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Manager

I haven’t seen a whole lot of new functionality in the system, but it is still stable.

Mar 2020
(0)
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Manager

Our end users find the system to be easy to use. Once the system is developed, it seems to be pretty...

Mar 2020
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Manager

I don’t really have any proactive thoughts. I have never seen any bulletins.

Mar 2020
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Manager

I don’t think we have ever had any executive involvement, at least not from my perspective.

Mar 2020
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Manager

I want to see better active directory group integrations and better auditing tools. With the...

Mar 2020
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Manager

We use the product for reporting, and we utilize a number of reports. Anytime I need a new report...

Mar 2020
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Manager

I would like to see the vendor provide a training course for reporting and show us how to create reports....

Mar 2020
(0)
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Manager

As a business, the vendor has to charge for the product they offer, but I don’t think they...

Mar 2020
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Manager

The vendor sends out emails to providers to let us know when upgrades are coming. Whenever I need a...

Mar 2020
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Manager

All the upgrades that the vendor offers have notes attached so that providers can view the release...

Mar 2020
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Manager

We have worked with the vendor for years now, and I am satisfied with the product.

Mar 2020
(0)
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