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Analytics Explorer (formerly Change Healthcare) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
The new upgrades try to take into consideration the different changes going on in the world of...
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Analyst/Coordinator
Every time I have called the support people, they have been able to help resolve my issue. If the...
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Manager
I wouldn’t rate the system high now in terms of the functionality meeting our needs because we are...
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Manager
Syntellis has groups that are training people on how to use their tools, get COVID-19 outcomes, and...
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Manager
Syntellis is dialed into what the customers need. Syntellis just took over the company this year, so...
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Manager
We have to do a lot of work to create additional fields and extensions in the system. In Syntellis'...
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Manager
As a database person, it would be nice if we could pull statements in when we are creating...
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Analyst/Coordinator
I wouldn’t buy Analytics Explorer again because of its inability to take live data and do a feed...
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Manager
Analytics Explorer is a terrific system. We really enjoyed using it. It is a great product. One of...
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Manager
We are moving away from the solution, not because it is bad, but because our leadership team has...
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Manager
We are going to continue using the solution, but we aren't going to invest any more into it. As long...
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Manager
I want to be able to support multiple active directory domains. Right now, Analytics Explorer only...
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Manager
The vendor's support people are good to work with. When we get ahold of their people, they are...
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Manager
When the vendor says that they will give us a price break, they keep their word. They have been a...
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Manager
The vendor has an integration with our analytics programming language. We can hook that back into...
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Manager
I wouldn't say that the vendor actually reaches out to me with information. Their user group reaches...
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Manager
We used the tool for our initial COVID-19 response dashboard when we were just looking at situations...
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Manager
Analytics Explorer is absolutely worth the money. We have been able to get great results for its...
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Manager
It might be nice if the vendor would do some outreach to existing, on-premise customers to come up...
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Analyst/Coordinator
We have been able to do some incredible things with Analytics Explorer. It has allowed us to have an...
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Analyst/Coordinator
One of the great things about Analytics Explorer is that it allows us to have an executive-level...
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Analyst/Coordinator
We have been able to connect Analytics Explorer directly to other databases, and that has helped...
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Manager
The biggest gap in Analytics Explorer is its printing capabilities. It is too limited. We can...
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Manager
The integration with the products that we have bundled together is good. That is a strong point of...
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Manager
Our organization is very strongly hooked into another analytics system. If I were again making the...
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Manager
Syntellis is a very new vendor for us. Over the past couple of years, the product has been through a...
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Manager
Syntellis’ charging has been fair. We have paid for what we have agreed to, and they have charged us...
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Manager
Syntellis offers calls with some of their executives about their product road map. But because of...
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Manager
I am seeing a lot of issues in Analytics Explorer that require a hotfix. A lot of bugs pop up during...
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Manager
We create analyses, and there are various tabs that users can access to view data, graphs, charts,...
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Manager
Analytics Explorer is basically the typical analytics tool; it is just rebranded. The Syntellis...
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Director
Flexible is the best word to describe Analytics Explorer. It is very flexible.
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Director
The vendor's support could be improved. Normally, when we call for support, we get a tier-one...
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CMIO
Syntellis doesn't nickel-and-dime us. They are very straight forward about their costs.
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Director
Analytics Explorer had a lengthy implementation. I think that part of that was due to the pace at...
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Director
Analytics Explorer is a great tool, and it has unlimited user licensing. That is excellent. We had...
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Director
I would like to see some data marks or formats in the solution that I could load data onto quickly...
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Manager
Now that Syntellis has acquired some products from Change Healthcare, we are all under one roof, and...
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Manager
We just had an update on Analytics Explorer, and it was seamless. It was one of the best upgrades I...
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Manager
The product seems to do everything it needs to do, but it is kind of kludgy to use. Analytics...
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Director
I am not sure whether Analytics Explorer is part of our long-term plans. Our company is drifting...
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Director
I haven't used Syntellis' support in a long time. We have engaged with some people at Syntellis to...
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Director
Analytics Explorer is an easy solution to get started in. We can quickly and easily generate...
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Director
Analytics Explorer is a little slower than I would like it to be. Typically, when we load something...
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Manager
From a technical perspective, I probably would buy the solution again. It seems to be pretty easy to...
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Manager
Before the vendor changed, we used to get notifications about things that were coming up or...
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Director
Analytics Explorer is an intuitive product. There is no training provided. The data is both...
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Director
I like Change Healthcare's proactive nature when it comes to alerting us of downtimes or maintenance...
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Analyst/Coordinator
Analytics Explorer is easy to use and has great visuals for administrative teams. Creating...
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Analyst/Coordinator
We have an optimization team from Change Healthcare that is very nice to work with. It is not really...
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Director
Analytics Explorer is a good piece of software. It is a reasonable competitor to Tableau. Like with...
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Director
We have never had a conversation with our account manager, much less the executives. The vendor...
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Director
Analytics Explorer is supposed to be a value-added resale of a product that the vendor licensed from...
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Director
Change Healthcare is not proactive at all. I have a portfolio of products I buy from Change...
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Director
I would recommend Analytics Explorer with a very transparent caveat about the drawbacks. Some users...
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Analyst/Coordinator
Analytics Explorer is a great tool. It is something that we feel is game changing for the...
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Analyst/Coordinator
I only have good things to say about Analytics Explorer. From a supportability and technical...
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Analyst/Coordinator
Analytics Explorer is currently part of our long-term plans. At one point, we were seriously...
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Analyst/Coordinator
When I reach out to Change Healthcare’s support, there is a great group of people that are always...
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Analyst/Coordinator
I haven’t received any ongoing training from Change Healthcare. I just use a booklet that I have....
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Analyst/Coordinator
Our most recent upgrade wasn’t horrible. In general, most software upgrades are terrible, but Change...
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Analyst/Coordinator
I would like to see some more enhancements and visualizations. I want more things that would make...
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Analyst/Coordinator
I meet with a Change Healthcare executive regularly, so I can’t imagine that my needs or wants would...
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Analyst/Coordinator
I would have loved if Change Healthcare had stepped up more during the COVID-19 crisis to really...
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Analyst/Coordinator
Analytics Explorer is totally capable of driving tangible outcomes, but in practice, that may not...
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Analyst/Coordinator
Analytics Explorer was rather expensive, and when we break things out to a per-user basis, it still...
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Analyst/Coordinator
There is a learning curve with Analytics Explorer. It isn’t intuitive. The product is marketed to do...
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VP/Other Executive
The vendor could improve the system by modernizing the platform. The user interface needs to be...
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VP/Other Executive
We bring in a bunch of other data that we just use for Analytics Explorer because the tool is such a...
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VP/Other Executive
The vendor has a little bit of turnover at our representative level but I could easily reach out to...
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Analyst/Coordinator
We have Change Healthcare's BI tool, but we are kind of moving away from that in favor of Analytics...
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Analyst/Coordinator
We have one electronic data analysis that we are working on that covers a lot of the reporting for...
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Analyst/Coordinator
There is so much potential in the products that we use from Change Healthcare that it is difficult...
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Analyst/Coordinator
The folks at Change Healthcare are always quick to help us when needed. I am very happy with how...
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Analyst/Coordinator
At our facility, some users would rather see graphs and tables in the Analytics Explorer format than...
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Analyst/Coordinator
The one thing that I have problems with in Analytics Explorer is the lack of customization of the...
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Manager
The functionality in the system is good. We really don’t have any issues. The system always works...
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Manager
We haven’t built enough on the system for full integration. We need to get more data pushed out and...
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Analyst/Coordinator
We have calls that we dial into every week that teach us about the Change Healthcare products. We...
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Analyst/Coordinator
The system is a place where most users go to view scorecards and other detailed information that...
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Manager
We haven’t really had much interaction with anyone from McKesson since we have gone live. Throughout...
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Manager
Our build of the system and the implementation took way longer than we expected. It took an...
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Manager
The vendor has a monthly training call, and my team members will get on the call whenever they can...
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Analyst/Coordinator
We recently went through a process to upgrade, and we had to do a couple of things to our database....
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Analyst/Coordinator
The products from Change Healthcare drive outcomes very well. I don't want to give Change Healthcare...
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Manager
The system could use a bit more billing. Someone needs to look at the system and figure out how to...
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Manager
The vendor’s support is fine and always has been. The vendor always calls back within an hour or two...
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Manager
The product has changed hands a few times. I initially thought that Change Healthcare was pricier,...
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Manager
If people buy the whole performance suite from the vendor, they don’t necessarily need to have the...
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Analyst/Coordinator
We have different parts of the hospital using different costing systems, so that is where there...
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Analyst/Coordinator
Supporting our integration probably goes back to Analytics Explorer because we are able to bring...
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Analyst/Coordinator
With Analytics Explorer, part of the ownership of end user ease of use is on our department...
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Analyst/Coordinator
We are able to get information to our end users. I am thinking especially of department managers;...
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Director
We have been using this system for several years. A data presentation tool brings in the data...
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CIO
Analytics Explorer has given us some financial capabilities. We have grown a little bit as an...
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CIO
There have been questions about RelayHealth over the years. Some of the vendor's people aren't as...
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CIO
I would give the vendor a low rating for being proactive since they moved to Change Healthcare. To...
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CIO
Depending on the circumstance and what people want to use Analytics Explorer for, I would have no...
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Manager
Change Healthcare could be better about supporting our integration goals. This is one of the reasons...
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Manager
We are always clear about what the vendor's charges are going to be. There are options to do things...
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Manager
The solution is not too hard to build in, but it is a little tricky for end users to use. That makes...
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Manager
We haven't moved up to the vendor's new tool yet. I think that there are some really nice things...
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