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Analytics Explorer (formerly Change Healthcare)
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Director

Functionality and Upgrades

Analytics Explorer is a very nice data visualization tool, so once we get things put where we want...

Jan 2023
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Director

Future Outlook

We have hit a main roadblock with Analytics Explorer; however, we are resolving that and should have...

Jan 2023
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Director

Service and Support

Syntellis does a really nice job of having monthly user group meetings. They have an agenda, but...

Jan 2023
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Manager

Functionality and Upgrades

I would like to see visualizations in the system that allow us to drill into one visualization and...

Jan 2023
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Manager

Relationship

The vendor has done a very good job of communicating their vision and where they are going. They...

Jan 2023
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Manager

Functionality and Upgrades

There aren't really any customization options in the system's reports. We have to extract data from...

Dec 2022
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Manager

Relationship

Syntellis does a really good job of staying on top of regulation changes and CMS measures. They are...

Dec 2022
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CFO

Other Observations & Comments

I would absolutely buy the solution again. We saw demos of other solutions, but we have been happy...

Nov 2022
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CFO

Implementation and Training

We paid the vendor to develop some of the more complicated visualizations and data, and they really...

Nov 2022
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CFO

ROI / Cost

We haven’t paid the vendor for any small things. In fact, they would rather train us to do things.

Nov 2022
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CFO

Interfacing and Integration

The solution interoperates with a lot of our systems and all of our data sets, even if we need to...

Nov 2022
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CFO

ROI / Cost

We don’t really make money on analytics, but the solution has provided a lot of useful tools. It has...

Nov 2022
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Manager

Relationship

There hasn’t been much follow-up from Syntellis. There are no scheduled calls or meeting cadence of...

Aug 2022
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Manager

Other Observations & Comments

Syntellis is in a highly competitive market, and it is difficult for them to compete against some of...

Aug 2022
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Manager

Implementation and Training

We did in-class training from Syntellis, and the examples that they provided were helpful. I was...

Aug 2022
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Manager

Lessons Learned

Syntellis’ training could be improved by having a better community and a better website for questions....

Aug 2022
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Analyst/Coordinator

Implementation and Training

The vendor promised they would help us with the implementation. We thought they were going to hold...

Aug 2022
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Analyst/Coordinator

ROI / Cost

When we get our leadership looking at the product, and they really understand the dashboards we have...

Aug 2022
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Analyst/Coordinator

Lessons Learned

I am not wowed by the value of the product, but we get good ROI from it. The product is good, and I...

Aug 2022
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Analyst/Coordinator

Service and Support

The last upgrade we did was bumpy. When we had issues, the vendor just told us to look at a website....

Aug 2022
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Analyst/Coordinator

Implementation and Training

There hasn't been much ongoing training. We can get on the work group, and if we pay attention to...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We are excited about the product and are very happy to use it. I definitely think the ease of use...

Aug 2022
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Analyst/Coordinator

Future Outlook

Our future satisfaction is going to depend on us and how much we can get implemented, but we are...

Aug 2022
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Analyst/Coordinator

Relationship

The biggest issue with Syntellis right now isn't so much the product but the lack of people. There...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We haven't even gotten to all the things that the product can do. The vendor delivers new...

Aug 2022
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Analyst/Coordinator

Service and Support

When we get support, we mostly just send optimization and emails. We get all kinds of good help when...

Aug 2022
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Analyst/Coordinator

Relationship

The vendor executives are just invisible now. They used to have a live forum thing. Now, the forums...

Aug 2022
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Manager

Future Outlook

I don't think we did very good due diligence while choosing another vendor to go forward with for...

Jun 2022
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Analyst/Coordinator

Relationship

The vendor's support is really good. I have people who I can contact anytime I have a problem or...

Jun 2022
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Manager

Relationship

There has been a lot of turnover with Syntellis in the last year, so a lot of the vendor's history...

Jun 2022
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Manager

Functionality and Upgrades

There is a lot more that I could be doing with the system that I am not doing because of the data...

Jun 2022
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Manager

ROI / Cost

I like the reporting and the tools in Syntellis' system. I also love the visualizations in the...

Jun 2022
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Manager

Relationship

I have really good relationships with everyone that I have worked with at Syntellis.

Jun 2022
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Manager

Relationship

Syntellis does not reach out to us proactively. I am currently experiencing an issue with the...

Jun 2022
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VP/Other Executive

Future Outlook

The product is not part of our future. That isn't because the product is terrible; it just isn't...

Jun 2022
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VP/Other Executive

Relationship

We worked with Change Healthcare until Syntellis bought the product. That has impacted the support...

Jun 2022
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VP/Other Executive

Service and Support

The vendor has had a lot of turnover in their staff. It is not like the vendor doesn't provide good...

Jun 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose Analytics Explorer because it already fed from HPM, so we wouldn't have to do any of the...

Jun 2022
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VP/Other Executive

Relationship

Recently, we have had a lot more executive involvement because of the Syntellis acquisition. The...

Jun 2022
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VP/Other Executive

Implementation and Training

The vendor has done a really good job with our initial implementation and then our subsequent...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Analytics Explorer is a visualization tool with a bunch of dashboards, and it is really simple to...

Jun 2022
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Manager

Functionality and Upgrades

We are able to accomplish the things that we need to with Analytics Explorer, but the tool is not as...

May 2022
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Manager

ROI / Cost

We have a pretty hefty support package. The vendor doesn't charge us extra, but they charge us a lot...

May 2022
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Manager

Functionality and Upgrades

I have pointed out a couple of pain points to the vendor, and these points have not yet been...

May 2022
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Manager

Service and Support

The vendor does have a community user group that I have participated in a number of times. I find...

May 2022
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Manager

Implementation and Training

I have used the online training some. The training will get a user far enough, but I have not seen...

May 2022
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Manager

Service and Support

We haven't needed support a lot, but in the times that we do need it, the support people seem to be...

May 2022
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Analyst/Coordinator

Lessons Learned

We always need assistance from the vendor when there are upgrades to the product because our IT...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

When we first got the product, we were looking for a solution where we could get away from Excel and...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor has done a lot in the last year with regular community calls for the product. We have...

Apr 2022
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Analyst/Coordinator

ROI / Cost

We never go outside of the annual service and maintenance charges for the product. We don't get...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

Interfacing with the product is easy because it can take pretty much any report format. If we want...

Apr 2022
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Analyst/Coordinator

Implementation and Training

I have been through a few upgrades, as well as the original installation of the product. The...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I am in the product a lot, and it has a good user interface. I like the way the vendor has upgraded...

Apr 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

A big reason we chose Analytics Explorer in the first place was that we were trying to figure out...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We have some staff members that aren't as technical as some other people. They have been able to run...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has all the graphs and tools that I think I could ever want. There used to be a gap with...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor has gotten better at delivering proactive service. We used to not meet with our...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor could reach out to us when they notice some complex things we are doing, assess where we...

Apr 2022
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VP/Other Executive

Interfacing and Integration

Analytics Explorer is a technically sound, solid product. The vendor has all the aspects down, and...

Mar 2022
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VP/Other Executive

ROI / Cost

Driving outcomes using the product is as much on us as it is on Syntellis. For a basic tool doing...

Mar 2022
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VP/Other Executive

Service and Support

There isn’t anything I would like to see Syntellis improve on at this time. The vendor delivers new...

Mar 2022
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VP/Other Executive

Relationship

The vendor has been through a number of transitions. We originally bought the product when it was a...

Mar 2022
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VP/Other Executive

Relationship

We could probably expand our use of Analytics Explorer, and that comes down to the vendor’s...

Mar 2022
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VP/Other Executive

Implementation and Training

Analytics Explorer doesn’t require much training, but the training that we were provided was good.

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system does well in taking a lot of data from different sources and pulling it in. Data analysts...

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

Some customers feel that the system is not as user friendly or intuitive as other products, but I...

Mar 2022
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Analyst/Coordinator

Relationship

Just like any transition, when Syntellis acquired Change Healthcare, it was hard for us to figure...

Mar 2022
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Analyst/Coordinator

Relationship

Syntellis has really gone above and beyond to help us when we have had issues. The product itself...

Mar 2022
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Analyst/Coordinator

Implementation and Training

Syntellis offers training in the form of work group calls. We don't get new training other than...

Mar 2022
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Analyst/Coordinator

Relationship

I like that we have a community where we can post questions and get templates. We can also see what...

Mar 2022
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Manager

Service and Support

Once we got through the build stage and began using the tool, we saw it as an excellent product. We...

Mar 2022
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Manager

Implementation and Training

The biggest challenge we had with Analytics Explorer was that the build was cumbersome and so...

Mar 2022
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Manager

Future Outlook

The vendor decided that they are going to sunset the product.

Mar 2022
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Manager

Functionality and Upgrades

Overall, the product was good. Some of the ways we had to lock down the security folder to be...

Mar 2022
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Manager

Functionality and Upgrades

In the product, we could click on a link, and an analysis would automatically pop up for us to work...

Mar 2022
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Manager

Service and Support

Whenever I had to call the vendor’s support people, they were generally helpful. However, there was...

Mar 2022
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Manager

Implementation and Training

The vendor did a good job with training. They came in and did a good training class when we...

Mar 2022
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Manager

ROI / Cost

The vendor quoted us one price for something we needed help with, and they later found out they had...

Mar 2022
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Manager

Relationship

There were times we did engage people from the vendor outside of support, and they helped address...

Mar 2022
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Manager

Relationship

The vendor is very good at keeping their promises. Anytime they have an upgrade scheduled,...

Mar 2022
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Manager

ROI / Cost

We have an annual maintenance fee on the product, and that is it. We can make as many calls as we...

Mar 2022
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Manager

Relationship

The vendor is good about being proactive. They always send out notices if something needs to be...

Mar 2022
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Director

Future Outlook

We use several things in Analytics Explorer a lot, and we aren’t going to turn those things off....

Feb 2022
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Director

Technology

Analytics Explorer is very easy to set up and use. The vendor is putting a lot of new technology...

Feb 2022
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Director

Other Observations & Comments

Analytics Explorer is built on top of TIBCO's Spotfire development tools, and the tools are matched...

Feb 2022
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Manager

Functionality and Upgrades

Analytics Explorer works, and I like the product. We get outcomes from it, but not because of the...

Feb 2022
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Manager

Service and Support

There isn't any support from Syntellis. The vendor doesn't seem to be very good at it because they...

Feb 2022
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