Analytics Explorer (formerly Change Healthcare)
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
We are able to accomplish the things that we need to with Analytics Explorer, but the tool is not as...
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We have a pretty hefty support package. The vendor doesn't charge us extra, but they charge us a lot...
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I have pointed out a couple of pain points to the vendor, and these points have not yet been...
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The vendor does have a community user group that I have participated in a number of times. I find...
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I have used the online training some. The training will get a user far enough, but I have not seen...
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We haven't needed support a lot, but in the times that we do need it, the support people seem to be...
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We always need assistance from the vendor when there are upgrades to the product because our IT...
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When we first got the product, we were looking for a solution where we could get away from Excel and...
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The vendor has done a lot in the last year with regular community calls for the product. We have...
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We never go outside of the annual service and maintenance charges for the product. We don't get...
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Interfacing with the product is easy because it can take pretty much any report format. If we want...
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I have been through a few upgrades, as well as the original installation of the product. The...
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I am in the product a lot, and it has a good user interface. I like the way the vendor has upgraded...
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A big reason we chose Analytics Explorer in the first place was that we were trying to figure out...
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We have some staff members that aren't as technical as some other people. They have been able to run...
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The product has all the graphs and tools that I think I could ever want. There used to be a gap with...
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The vendor has gotten better at delivering proactive service. We used to not meet with our...
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The vendor could reach out to us when they notice some complex things we are doing, assess where we...
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Analytics Explorer is a technically sound, solid product. The vendor has all the aspects down, and...
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Driving outcomes using the product is as much on us as it is on Syntellis. For a basic tool doing...
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There isn’t anything I would like to see Syntellis improve on at this time. The vendor delivers new...
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The vendor has been through a number of transitions. We originally bought the product when it was a...
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We could probably expand our use of Analytics Explorer, and that comes down to the vendor’s...
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Analytics Explorer doesn’t require much training, but the training that we were provided was good.
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The system does well in taking a lot of data from different sources and pulling it in. Data analysts...
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Some customers feel that the system is not as user friendly or intuitive as other products, but I...
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Just like any transition, when Syntellis acquired Change Healthcare, it was hard for us to figure...
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Syntellis has really gone above and beyond to help us when we have had issues. The product itself...
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Syntellis offers training in the form of work group calls. We don't get new training other than...
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I like that we have a community where we can post questions and get templates. We can also see what...
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Once we got through the build stage and began using the tool, we saw it as an excellent product. We...
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The biggest challenge we had with Analytics Explorer was that the build was cumbersome and so...
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The vendor decided that they are going to sunset the product.
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Overall, the product was good. Some of the ways we had to lock down the security folder to be...
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In the product, we could click on a link, and an analysis would automatically pop up for us to work...
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Whenever I had to call the vendor’s support people, they were generally helpful. However, there was...
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The vendor did a good job with training. They came in and did a good training class when we...
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The vendor quoted us one price for something we needed help with, and they later found out they had...
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There were times we did engage people from the vendor outside of support, and they helped address...
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The vendor is very good at keeping their promises. Anytime they have an upgrade scheduled,...
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We have an annual maintenance fee on the product, and that is it. We can make as many calls as we...
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The vendor is good about being proactive. They always send out notices if something needs to be...
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We use several things in Analytics Explorer a lot, and we aren’t going to turn those things off....
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Analytics Explorer is very easy to set up and use. The vendor is putting a lot of new technology...
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Analytics Explorer is built on top of TIBCO's Spotfire development tools, and the tools are matched...
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Analytics Explorer works, and I like the product. We get outcomes from it, but not because of the...
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I know the product has new technology if we upgrade, but it is too expensive to keep upgrading with...
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There isn't any support from Syntellis. The vendor doesn't seem to be very good at it because they...
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When we bought Analytics Explorer, we bought the designer tool. So we can actually go in and design...
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We looked at about everybody in this market. What blew us away with Analytics Explorer was one very...
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There are tabs in Analytics Explorer with overviews that list what a specific visualization means,...
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We haven’t had any issues with Syntellis. We can call them at any time. Our implementation person is...
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We have been pleased with Change Healthcare and Syntellis with all their products, including the...
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I am really excited about where we are going with Analytics Explorer. We can now get our hands on...
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The one thing that could be improved with Analytics Explorer is the output of reports. If I want to...
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A lot of payment collection is done electronically. We have contracts with insurance companies, and...
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One of the biggest benefits of Syntellis’ product is the ease of displaying data from multiple...
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With McKesson, the support was very good, and then McKesson changed to Change Healthcare, and Change...
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In my occupation, I don't have any training in programming or that sort of thing. To a programmer or...
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I am a big fan of Syntellis and the tools that they have provided to us, especially Analytics...
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With Analytics Explorer, we didn't get a good understanding of the new features. Some of the...
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We have been able to integrate Analytics Explorer with another vendor's system. Users don't even...
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Analytics Explorer is a no-brainer. We install it and load data into it, and it is easy to use. The...
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I have been so impressed with the way the vendor thinks of their customers. Syntellis is always...
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We have certainly used Analytics Explorer to visualize a lot of information that has allowed us to...
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It seems like we have a different product manager every year. We have been trying to optimize the...
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Another one of Syntellis’ products is outdated. It seems like it is built on very old code, so it is...
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I was just playing around the other day with some data. I uploaded it and created multiple different...
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Syntellis is doing well at engaging with us to optimize the solution. Over the years, things get...
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I would like Syntellis to continually add graphs and GIF functionality to the system. They should...
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The vendor's service is proactive and really good. If we have an issue, we can reach an executive...
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We have been very pleased with Analytics Explorer. It is heavily used throughout our organization....
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The product's ease of use really depends on how well the dashboard is built. There is a data mart...
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I have been really impressed by all of the improvements that I have seen between our previous...
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We can do some things pretty quickly in Analytics Explorer. If we want to do a simple visualization,...
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Syntellis provided a lot of really nice dashboards for the solution during the COVID-19 pandemic,...
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We have great work groups for training, and our account manager is great.
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We started an implementation, and the bulk of that is complete. But we have had some straggling...
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Analytics Explorer allows users to view data and do a little bit of manipulating of their own with...
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We have worked with the vendor for many years through many name changes, and we have a really deep...
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The product is meeting our needs very well. We have a lot of analyses published for our end users,...
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It has been difficult to contact the vendor’s support team. There wasn’t clear communication. I...
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Analytics Explorer is the white label of TIBCO Spotfire. It has always been difficult to get support...
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We are trying to set up an upgrade for Analytics Explorer, but because of the way the software...
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Analytics Explorer is very simple. We have not had very many issues with the actual software. If it...
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We have no plans to deviate from Analytics Explorer.
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The new upgrades try to take into consideration the different changes going on in the world of...
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Every time I have called the support people, they have been able to help resolve my issue. If the...
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I wouldn’t rate the system high now in terms of the functionality meeting our needs because we are...
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Syntellis has groups that are training people on how to use their tools, get COVID-19 outcomes, and...
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Syntellis is dialed into what the customers need. Syntellis just took over the company this year, so...
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We have to do a lot of work to create additional fields and extensions in the system. In Syntellis'...
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As a database person, it would be nice if we could pull statements in when we are creating...
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I wouldn’t buy Analytics Explorer again because of its inability to take live data and do a feed...
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Analytics Explorer is a terrific system. We really enjoyed using it. It is a great product. One of...
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We are moving away from the solution, not because it is bad, but because our leadership team has...
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We are going to continue using the solution, but we aren't going to invest any more into it. As long...
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I want to be able to support multiple active directory domains. Right now, Analytics Explorer only...
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The vendor's support people are good to work with. When we get ahold of their people, they are...
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When the vendor says that they will give us a price break, they keep their word. They have been a...
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The vendor has an integration with our analytics programming language. We can hook that back into...
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I wouldn't say that the vendor actually reaches out to me with information. Their user group reaches...
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We used the tool for our initial COVID-19 response dashboard when we were just looking at situations...
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Analytics Explorer is absolutely worth the money. We have been able to get great results for its...
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It might be nice if the vendor would do some outreach to existing, on-premise customers to come up...
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We have been able to do some incredible things with Analytics Explorer. It has allowed us to have an...
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One of the great things about Analytics Explorer is that it allows us to have an executive-level...
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We have been able to connect Analytics Explorer directly to other databases, and that has helped...
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The biggest gap in Analytics Explorer is its printing capabilities. It is too limited. We can...
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The integration with the products that we have bundled together is good. That is a strong point of...
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Our organization is very strongly hooked into another analytics system. If I were again making the...
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Syntellis is a very new vendor for us. Over the past couple of years, the product has been through a...
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Syntellis’ charging has been fair. We have paid for what we have agreed to, and they have charged us...
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Syntellis offers calls with some of their executives about their product road map. But because of...
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I am seeing a lot of issues in Analytics Explorer that require a hotfix. A lot of bugs pop up during...
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We create analyses, and there are various tabs that users can access to view data, graphs, charts,...
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Analytics Explorer is basically the typical analytics tool; it is just rebranded. The Syntellis...
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Flexible is the best word to describe Analytics Explorer. It is very flexible.
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The vendor's support could be improved. Normally, when we call for support, we get a tier-one...
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Syntellis doesn't nickel-and-dime us. They are very straight forward about their costs.
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Analytics Explorer had a lengthy implementation. I think that part of that was due to the pace at...
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Analytics Explorer is a great tool, and it has unlimited user licensing. That is excellent. We had...
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I would like to see some data marks or formats in the solution that I could load data onto quickly...
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