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Analytics Explorer (formerly Change Healthcare)
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Director

I would like Syntellis to continually add graphs and GIF functionality to the system. They should...

Sep 2021
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Director

The vendor's service is proactive and really good. If we have an issue, we can reach an executive...

Sep 2021
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Director

We have been very pleased with Analytics Explorer. It is heavily used throughout our organization....

Sep 2021
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(0)
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Manager

The product's ease of use really depends on how well the dashboard is built. There is a data mart...

Sep 2021
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Manager

I have been really impressed by all of the improvements that I have seen between our previous...

Sep 2021
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Manager

We can do some things pretty quickly in Analytics Explorer. If we want to do a simple visualization,...

Sep 2021
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Manager

Syntellis provided a lot of really nice dashboards for the solution during the COVID-19 pandemic,...

Sep 2021
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(0)
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Manager

We have great work groups for training, and our account manager is great.

Sep 2021
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Manager

We started an implementation, and the bulk of that is complete. But we have had some straggling...

Aug 2021
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Manager

Analytics Explorer allows users to view data and do a little bit of manipulating of their own with...

Aug 2021
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(0)
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Manager

We have worked with the vendor for many years through many name changes, and we have a really deep...

Aug 2021
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(0)
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Manager

The product is meeting our needs very well. We have a lot of analyses published for our end users,...

Aug 2021
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(0)
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Manager

It has been difficult to contact the vendor’s support team. There wasn’t clear communication. I...

Aug 2021
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(0)
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Manager

Analytics Explorer is the white label of TIBCO Spotfire. It has always been difficult to get support...

Aug 2021
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(0)
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Manager

We are trying to set up an upgrade for Analytics Explorer, but because of the way the software...

Aug 2021
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(0)
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Manager

Analytics Explorer is very simple. We have not had very many issues with the actual software. If it...

Aug 2021
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(0)
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Manager

We have no plans to deviate from Analytics Explorer.

Aug 2021
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(0)
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Manager

The new upgrades try to take into consideration the different changes going on in the world of...

Jul 2021
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Analyst/Coordinator

Every time I have called the support people, they have been able to help resolve my issue. If the...

Jul 2021
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(0)
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Manager

I wouldn’t rate the system high now in terms of the functionality meeting our needs because we are...

Jul 2021
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(0)
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Manager

Syntellis has groups that are training people on how to use their tools, get COVID-19 outcomes, and...

Jul 2021
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(0)
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Manager

Syntellis is dialed into what the customers need. Syntellis just took over the company this year, so...

Jul 2021
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(0)
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Manager

We have to do a lot of work to create additional fields and extensions in the system. In Syntellis'...

Jul 2021
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(0)
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Manager

As a database person, it would be nice if we could pull statements in when we are creating...

Jul 2021
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(0)
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Analyst/Coordinator

I wouldn’t buy Analytics Explorer again because of its inability to take live data and do a feed...

Jul 2021
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(0)
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Manager

Analytics Explorer is a terrific system. We really enjoyed using it. It is a great product. One of...

Jul 2021
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(0)
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Manager

We are moving away from the solution, not because it is bad, but because our leadership team has...

Jul 2021
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(0)
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Manager

We are going to continue using the solution, but we aren't going to invest any more into it. As long...

Jul 2021
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(0)
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Manager

I want to be able to support multiple active directory domains. Right now, Analytics Explorer only...

Jul 2021
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(0)
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Manager

The vendor's support people are good to work with. When we get ahold of their people, they are...

Jul 2021
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(0)
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Manager

When the vendor says that they will give us a price break, they keep their word. They have been a...

Jul 2021
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(0)
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Manager

The vendor has an integration with our analytics programming language. We can hook that back into...

Jul 2021
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(0)
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Manager

I wouldn't say that the vendor actually reaches out to me with information. Their user group reaches...

Jul 2021
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(0)
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Manager

We used the tool for our initial COVID-19 response dashboard when we were just looking at situations...

Jul 2021
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(0)
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Manager

Analytics Explorer is absolutely worth the money. We have been able to get great results for its...

Jul 2021
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(0)
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Manager

It might be nice if the vendor would do some outreach to existing, on-premise customers to come up...

Jul 2021
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(0)
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Analyst/Coordinator

We have been able to do some incredible things with Analytics Explorer. It has allowed us to have an...

Jul 2021
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(0)
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Analyst/Coordinator

One of the great things about Analytics Explorer is that it allows us to have an executive-level...

Jul 2021
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Analyst/Coordinator

We have been able to connect Analytics Explorer directly to other databases, and that has helped...

Jul 2021
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(0)
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Manager

The biggest gap in Analytics Explorer is its printing capabilities. It is too limited. We can...

Jul 2021
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(0)
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Manager

The integration with the products that we have bundled together is good. That is a strong point of...

Jul 2021
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(0)
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Manager

Our organization is very strongly hooked into another analytics system. If I were again making the...

Jul 2021
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(0)
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Manager

Syntellis is a very new vendor for us. Over the past couple of years, the product has been through a...

Jul 2021
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(0)
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Manager

Syntellis’ charging has been fair. We have paid for what we have agreed to, and they have charged us...

Jul 2021
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(0)
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Manager

Syntellis offers calls with some of their executives about their product road map. But because of...

Jul 2021
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(0)
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Manager

I am seeing a lot of issues in Analytics Explorer that require a hotfix. A lot of bugs pop up during...

Jul 2021
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(0)
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Manager

We create analyses, and there are various tabs that users can access to view data, graphs, charts,...

Jul 2021
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(0)
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Manager

Analytics Explorer is basically the typical analytics tool; it is just rebranded. The Syntellis...

Jul 2021
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(0)
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Director

Flexible is the best word to describe Analytics Explorer. It is very flexible.

Jul 2021
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(0)
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Director

The vendor's support could be improved. Normally, when we call for support, we get a tier-one...

Jul 2021
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(0)
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CMIO

Syntellis doesn't nickel-and-dime us. They are very straight forward about their costs.

Jun 2021
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(0)
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Director

Analytics Explorer had a lengthy implementation. I think that part of that was due to the pace at...

Jun 2021
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(0)
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Director

Analytics Explorer is a great tool, and it has unlimited user licensing. That is excellent. We had...

Jun 2021
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(0)
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Director

I would like to see some data marks or formats in the solution that I could load data onto quickly...

Jun 2021
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(0)
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Manager

Now that Syntellis has acquired some products from Change Healthcare, we are all under one roof, and...

May 2021
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(0)
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Manager

We just had an update on Analytics Explorer, and it was seamless. It was one of the best upgrades I...

May 2021
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(0)
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Manager

The product seems to do everything it needs to do, but it is kind of kludgy to use. Analytics...

May 2021
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(0)
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Director

I am not sure whether Analytics Explorer is part of our long-term plans. Our company is drifting...

Mar 2021
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(0)
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Director

I haven't used Syntellis' support in a long time. We have engaged with some people at Syntellis to...

Mar 2021
||
(0)
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Director

Analytics Explorer is an easy solution to get started in. We can quickly and easily generate...

Mar 2021
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(0)
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Director

Analytics Explorer is a little slower than I would like it to be. Typically, when we load something...

Mar 2021
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(0)
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Manager

From a technical perspective, I probably would buy the solution again. It seems to be pretty easy to...

Mar 2021
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(0)
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Manager

Before the vendor changed, we used to get notifications about things that were coming up or...

Mar 2021
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(0)
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Director

Analytics Explorer is an intuitive product. There is no training provided. The data is both...

Jan 2021
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(0)
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Director

I like Change Healthcare's proactive nature when it comes to alerting us of downtimes or maintenance...

Jan 2021
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(0)
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Analyst/Coordinator

Analytics Explorer is easy to use and has great visuals for administrative teams. Creating...

Jan 2021
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(0)
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Analyst/Coordinator

We have an optimization team from Change Healthcare that is very nice to work with. It is not really...

Jan 2021
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(0)
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Director

Analytics Explorer is a good piece of software. It is a reasonable competitor to Tableau. Like with...

Jan 2021
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(0)
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Director

We have never had a conversation with our account manager, much less the executives. The vendor...

Jan 2021
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(0)
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 or  to see details.

Director

Analytics Explorer is supposed to be a value-added resale of a product that the vendor licensed from...

Jan 2021
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(0)
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Director

Change Healthcare is not proactive at all. I have a portfolio of products I buy from Change...

Jan 2021
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(0)
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Director

I would recommend Analytics Explorer with a very transparent caveat about the drawbacks. Some users...

Jan 2021
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(0)
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Analyst/Coordinator

Analytics Explorer is a great tool. It is something that we feel is game changing for the...

Dec 2020
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(0)
 Thank you  Helpful

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Analyst/Coordinator

I only have good things to say about Analytics Explorer. From a supportability and technical...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Analytics Explorer is currently part of our long-term plans. At one point, we were seriously...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When I reach out to Change Healthcare’s support, there is a great group of people that are always...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I haven’t received any ongoing training from Change Healthcare. I just use a booklet that I have....

Dec 2020
||
(0)
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Analyst/Coordinator

Our most recent upgrade wasn’t horrible. In general, most software upgrades are terrible, but Change...

Dec 2020
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(0)
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Analyst/Coordinator

I would like to see some more enhancements and visualizations. I want more things that would make...

Dec 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

I meet with a Change Healthcare executive regularly, so I can’t imagine that my needs or wants would...

Dec 2020
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(0)
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Analyst/Coordinator

I would have loved if Change Healthcare had stepped up more during the COVID-19 crisis to really...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Analytics Explorer is totally capable of driving tangible outcomes, but in practice, that may not...

Dec 2020
||
(0)
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Analyst/Coordinator

Analytics Explorer was rather expensive, and when we break things out to a per-user basis, it still...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a learning curve with Analytics Explorer. It isn’t intuitive. The product is marketed to do...

Dec 2020
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(0)
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VP/Other Executive

The vendor could improve the system by modernizing the platform. The user interface needs to be...

Dec 2020
||
(0)
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VP/Other Executive

We bring in a bunch of other data that we just use for Analytics Explorer because the tool is such a...

Dec 2020
||
(0)
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VP/Other Executive

The vendor has a little bit of turnover at our representative level but I could easily reach out to...

Dec 2020
||
(0)
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Analyst/Coordinator

We have Change Healthcare's BI tool, but we are kind of moving away from that in favor of Analytics...

Dec 2020
||
(0)
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Analyst/Coordinator

We have one electronic data analysis that we are working on that covers a lot of the reporting for...

Dec 2020
||
(0)
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Analyst/Coordinator

There is so much potential in the products that we use from Change Healthcare that it is difficult...

Dec 2020
||
(0)
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Analyst/Coordinator

The folks at Change Healthcare are always quick to help us when needed. I am very happy with how...

Dec 2020
||
(0)
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Analyst/Coordinator

At our facility, some users would rather see graphs and tables in the Analytics Explorer format than...

Dec 2020
||
(0)
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Analyst/Coordinator

The one thing that I have problems with in Analytics Explorer is the lack of customization of the...

Dec 2020
||
(0)
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Manager

The functionality in the system is good. We really don’t have any issues. The system always works...

Dec 2020
||
(0)
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Manager

We haven’t built enough on the system for full integration. We need to get more data pushed out and...

Dec 2020
||
(0)
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Analyst/Coordinator

We have calls that we dial into every week that teach us about the Change Healthcare products. We...

Dec 2020
||
(0)
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Analyst/Coordinator

The system is a place where most users go to view scorecards and other detailed information that...

Dec 2020
||
(0)
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Manager

We haven’t really had much interaction with anyone from McKesson since we have gone live. Throughout...

Dec 2020
||
(0)
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Manager

Our build of the system and the implementation took way longer than we expected. It took an...

Dec 2020
||
(0)
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Manager

The vendor has a monthly training call, and my team members will get on the call whenever they can...

Dec 2020
||
(0)
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Analyst/Coordinator

We recently went through a process to upgrade, and we had to do a couple of things to our database....

Dec 2020
||
(0)
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Analyst/Coordinator

The products from Change Healthcare drive outcomes very well. I don't want to give Change Healthcare...

Dec 2020
||
(0)
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Manager

The system could use a bit more billing. Someone needs to look at the system and figure out how to...

Dec 2020
||
(0)
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Manager

The vendor’s support is fine and always has been. The vendor always calls back within an hour or two...

Dec 2020
||
(0)
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Manager

The product has changed hands a few times. I initially thought that Change Healthcare was pricier,...

Dec 2020
||
(0)
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Manager

If people buy the whole performance suite from the vendor, they don’t necessarily need to have the...

Dec 2020
||
(0)
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Analyst/Coordinator

We have different parts of the hospital using different costing systems, so that is where there...

Nov 2020
||
(0)
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Analyst/Coordinator

Supporting our integration probably goes back to Analytics Explorer because we are able to bring...

Nov 2020
||
(0)
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Analyst/Coordinator

With Analytics Explorer, part of the ownership of end user ease of use is on our department...

Nov 2020
||
(0)
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Analyst/Coordinator

We are able to get information to our end users. I am thinking especially of department managers;...

Nov 2020
||
(0)
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Director

We have been using this system for several years. A data presentation tool brings in the data...

Nov 2020
||
(0)
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