Analytics Explorer (formerly Change Healthcare)
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Ryan Pretnik
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User Commentary

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Manager

We are able to accomplish the things that we need to with Analytics Explorer, but the tool is not as...

May 2022
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Manager

We have a pretty hefty support package. The vendor doesn't charge us extra, but they charge us a lot...

May 2022
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Manager

I have pointed out a couple of pain points to the vendor, and these points have not yet been...

May 2022
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Manager

The vendor does have a community user group that I have participated in a number of times. I find...

May 2022
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Manager

I have used the online training some. The training will get a user far enough, but I have not seen...

May 2022
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Manager

We haven't needed support a lot, but in the times that we do need it, the support people seem to be...

May 2022
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Analyst/Coordinator

We always need assistance from the vendor when there are upgrades to the product because our IT...

Apr 2022
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Analyst/Coordinator

When we first got the product, we were looking for a solution where we could get away from Excel and...

Apr 2022
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Analyst/Coordinator

The vendor has done a lot in the last year with regular community calls for the product. We have...

Apr 2022
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Analyst/Coordinator

We never go outside of the annual service and maintenance charges for the product. We don't get...

Apr 2022
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Analyst/Coordinator

Interfacing with the product is easy because it can take pretty much any report format. If we want...

Apr 2022
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Analyst/Coordinator

I have been through a few upgrades, as well as the original installation of the product. The...

Apr 2022
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Analyst/Coordinator

I am in the product a lot, and it has a good user interface. I like the way the vendor has upgraded...

Apr 2022
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Analyst/Coordinator

A big reason we chose Analytics Explorer in the first place was that we were trying to figure out...

Apr 2022
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Analyst/Coordinator

We have some staff members that aren't as technical as some other people. They have been able to run...

Apr 2022
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Analyst/Coordinator

The product has all the graphs and tools that I think I could ever want. There used to be a gap with...

Apr 2022
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Analyst/Coordinator

The vendor has gotten better at delivering proactive service. We used to not meet with our...

Apr 2022
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Analyst/Coordinator

The vendor could reach out to us when they notice some complex things we are doing, assess where we...

Apr 2022
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VP/Other Executive

Analytics Explorer is a technically sound, solid product. The vendor has all the aspects down, and...

Mar 2022
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VP/Other Executive

Driving outcomes using the product is as much on us as it is on Syntellis. For a basic tool doing...

Mar 2022
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VP/Other Executive

There isn’t anything I would like to see Syntellis improve on at this time. The vendor delivers new...

Mar 2022
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VP/Other Executive

The vendor has been through a number of transitions. We originally bought the product when it was a...

Mar 2022
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VP/Other Executive

We could probably expand our use of Analytics Explorer, and that comes down to the vendor’s...

Mar 2022
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VP/Other Executive

Analytics Explorer doesn’t require much training, but the training that we were provided was good.

Mar 2022
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Analyst/Coordinator

The system does well in taking a lot of data from different sources and pulling it in. Data analysts...

Mar 2022
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Analyst/Coordinator

Some customers feel that the system is not as user friendly or intuitive as other products, but I...

Mar 2022
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Analyst/Coordinator

Just like any transition, when Syntellis acquired Change Healthcare, it was hard for us to figure...

Mar 2022
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Analyst/Coordinator

Syntellis has really gone above and beyond to help us when we have had issues. The product itself...

Mar 2022
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Analyst/Coordinator

Syntellis offers training in the form of work group calls. We don't get new training other than...

Mar 2022
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Analyst/Coordinator

I like that we have a community where we can post questions and get templates. We can also see what...

Mar 2022
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Manager

Once we got through the build stage and began using the tool, we saw it as an excellent product. We...

Mar 2022
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Manager

The biggest challenge we had with Analytics Explorer was that the build was cumbersome and so...

Mar 2022
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Manager

The vendor decided that they are going to sunset the product.

Mar 2022
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Manager

Overall, the product was good. Some of the ways we had to lock down the security folder to be...

Mar 2022
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Manager

In the product, we could click on a link, and an analysis would automatically pop up for us to work...

Mar 2022
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Manager

Whenever I had to call the vendor’s support people, they were generally helpful. However, there was...

Mar 2022
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Manager

The vendor did a good job with training. They came in and did a good training class when we...

Mar 2022
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Manager

The vendor quoted us one price for something we needed help with, and they later found out they had...

Mar 2022
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Manager

There were times we did engage people from the vendor outside of support, and they helped address...

Mar 2022
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Manager

The vendor is very good at keeping their promises. Anytime they have an upgrade scheduled,...

Mar 2022
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Manager

We have an annual maintenance fee on the product, and that is it. We can make as many calls as we...

Mar 2022
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Manager

The vendor is good about being proactive. They always send out notices if something needs to be...

Mar 2022
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Director

We use several things in Analytics Explorer a lot, and we aren’t going to turn those things off....

Feb 2022
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Director

Analytics Explorer is very easy to set up and use. The vendor is putting a lot of new technology...

Feb 2022
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Director

Analytics Explorer is built on top of TIBCO's Spotfire development tools, and the tools are matched...

Feb 2022
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Manager

Analytics Explorer works, and I like the product. We get outcomes from it, but not because of the...

Feb 2022
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Manager

I know the product has new technology if we upgrade, but it is too expensive to keep upgrading with...

Feb 2022
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Manager

There isn't any support from Syntellis. The vendor doesn't seem to be very good at it because they...

Feb 2022
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CFO

When we bought Analytics Explorer, we bought the designer tool. So we can actually go in and design...

Nov 2021
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CFO

We looked at about everybody in this market. What blew us away with Analytics Explorer was one very...

Nov 2021
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CFO

There are tabs in Analytics Explorer with overviews that list what a specific visualization means,...

Nov 2021
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CFO

We haven’t had any issues with Syntellis. We can call them at any time. Our implementation person is...

Nov 2021
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CFO

We have been pleased with Change Healthcare and Syntellis with all their products, including the...

Nov 2021
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CFO

I am really excited about where we are going with Analytics Explorer. We can now get our hands on...

Nov 2021
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CFO

The one thing that could be improved with Analytics Explorer is the output of reports. If I want to...

Nov 2021
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CFO

A lot of payment collection is done electronically. We have contracts with insurance companies, and...

Nov 2021
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Manager

One of the biggest benefits of Syntellis’ product is the ease of displaying data from multiple...

Nov 2021
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Manager

With McKesson, the support was very good, and then McKesson changed to Change Healthcare, and Change...

Nov 2021
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Manager

In my occupation, I don't have any training in programming or that sort of thing. To a programmer or...

Nov 2021
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Director

I am a big fan of Syntellis and the tools that they have provided to us, especially Analytics...

Nov 2021
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Director

With Analytics Explorer, we didn't get a good understanding of the new features. Some of the...

Nov 2021
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Director

We have been able to integrate Analytics Explorer with another vendor's system. Users don't even...

Nov 2021
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Director

Analytics Explorer is a no-brainer. We install it and load data into it, and it is easy to use. The...

Nov 2021
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Director

I have been so impressed with the way the vendor thinks of their customers. Syntellis is always...

Nov 2021
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Director

We have certainly used Analytics Explorer to visualize a lot of information that has allowed us to...

Nov 2021
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Analyst/Coordinator

It seems like we have a different product manager every year. We have been trying to optimize the...

Oct 2021
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Analyst/Coordinator

Another one of Syntellis’ products is outdated. It seems like it is built on very old code, so it is...

Oct 2021
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Analyst/Coordinator

I was just playing around the other day with some data. I uploaded it and created multiple different...

Oct 2021
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Analyst/Coordinator

Syntellis is doing well at engaging with us to optimize the solution. Over the years, things get...

Oct 2021
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Director

I would like Syntellis to continually add graphs and GIF functionality to the system. They should...

Sep 2021
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Director

The vendor's service is proactive and really good. If we have an issue, we can reach an executive...

Sep 2021
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Director

We have been very pleased with Analytics Explorer. It is heavily used throughout our organization....

Sep 2021
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Manager

The product's ease of use really depends on how well the dashboard is built. There is a data mart...

Sep 2021
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Manager

I have been really impressed by all of the improvements that I have seen between our previous...

Sep 2021
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Manager

We can do some things pretty quickly in Analytics Explorer. If we want to do a simple visualization,...

Sep 2021
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Manager

Syntellis provided a lot of really nice dashboards for the solution during the COVID-19 pandemic,...

Sep 2021
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Manager

We have great work groups for training, and our account manager is great.

Sep 2021
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Manager

We started an implementation, and the bulk of that is complete. But we have had some straggling...

Aug 2021
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Manager

Analytics Explorer allows users to view data and do a little bit of manipulating of their own with...

Aug 2021
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Manager

We have worked with the vendor for many years through many name changes, and we have a really deep...

Aug 2021
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Manager

The product is meeting our needs very well. We have a lot of analyses published for our end users,...

Aug 2021
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Manager

It has been difficult to contact the vendor’s support team. There wasn’t clear communication. I...

Aug 2021
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Manager

Analytics Explorer is the white label of TIBCO Spotfire. It has always been difficult to get support...

Aug 2021
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Manager

We are trying to set up an upgrade for Analytics Explorer, but because of the way the software...

Aug 2021
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Manager

Analytics Explorer is very simple. We have not had very many issues with the actual software. If it...

Aug 2021
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Manager

We have no plans to deviate from Analytics Explorer.

Aug 2021
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Manager

The new upgrades try to take into consideration the different changes going on in the world of...

Jul 2021
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Analyst/Coordinator

Every time I have called the support people, they have been able to help resolve my issue. If the...

Jul 2021
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Manager

I wouldn’t rate the system high now in terms of the functionality meeting our needs because we are...

Jul 2021
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Manager

Syntellis has groups that are training people on how to use their tools, get COVID-19 outcomes, and...

Jul 2021
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Manager

Syntellis is dialed into what the customers need. Syntellis just took over the company this year, so...

Jul 2021
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Manager

We have to do a lot of work to create additional fields and extensions in the system. In Syntellis'...

Jul 2021
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Manager

As a database person, it would be nice if we could pull statements in when we are creating...

Jul 2021
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Analyst/Coordinator

I wouldn’t buy Analytics Explorer again because of its inability to take live data and do a feed...

Jul 2021
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Manager

Analytics Explorer is a terrific system. We really enjoyed using it. It is a great product. One of...

Jul 2021
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Manager

We are moving away from the solution, not because it is bad, but because our leadership team has...

Jul 2021
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Manager

We are going to continue using the solution, but we aren't going to invest any more into it. As long...

Jul 2021
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Manager

I want to be able to support multiple active directory domains. Right now, Analytics Explorer only...

Jul 2021
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Manager

The vendor's support people are good to work with. When we get ahold of their people, they are...

Jul 2021
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Manager

When the vendor says that they will give us a price break, they keep their word. They have been a...

Jul 2021
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Manager

The vendor has an integration with our analytics programming language. We can hook that back into...

Jul 2021
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Manager

I wouldn't say that the vendor actually reaches out to me with information. Their user group reaches...

Jul 2021
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Manager

We used the tool for our initial COVID-19 response dashboard when we were just looking at situations...

Jul 2021
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Manager

Analytics Explorer is absolutely worth the money. We have been able to get great results for its...

Jul 2021
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Manager

It might be nice if the vendor would do some outreach to existing, on-premise customers to come up...

Jul 2021
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Analyst/Coordinator

We have been able to do some incredible things with Analytics Explorer. It has allowed us to have an...

Jul 2021
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Analyst/Coordinator

One of the great things about Analytics Explorer is that it allows us to have an executive-level...

Jul 2021
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Analyst/Coordinator

We have been able to connect Analytics Explorer directly to other databases, and that has helped...

Jul 2021
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Manager

The biggest gap in Analytics Explorer is its printing capabilities. It is too limited. We can...

Jul 2021
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Manager

The integration with the products that we have bundled together is good. That is a strong point of...

Jul 2021
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Manager

Our organization is very strongly hooked into another analytics system. If I were again making the...

Jul 2021
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Manager

Syntellis is a very new vendor for us. Over the past couple of years, the product has been through a...

Jul 2021
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Manager

Syntellis’ charging has been fair. We have paid for what we have agreed to, and they have charged us...

Jul 2021
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Manager

Syntellis offers calls with some of their executives about their product road map. But because of...

Jul 2021
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Manager

I am seeing a lot of issues in Analytics Explorer that require a hotfix. A lot of bugs pop up during...

Jul 2021
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Manager

We create analyses, and there are various tabs that users can access to view data, graphs, charts,...

Jul 2021
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Manager

Analytics Explorer is basically the typical analytics tool; it is just rebranded. The Syntellis...

Jul 2021
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Director

Flexible is the best word to describe Analytics Explorer. It is very flexible.

Jul 2021
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Director

The vendor's support could be improved. Normally, when we call for support, we get a tier-one...

Jul 2021
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CMIO

Syntellis doesn't nickel-and-dime us. They are very straight forward about their costs.

Jun 2021
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Director

Analytics Explorer had a lengthy implementation. I think that part of that was due to the pace at...

Jun 2021
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Director

Analytics Explorer is a great tool, and it has unlimited user licensing. That is excellent. We had...

Jun 2021
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Director

I would like to see some data marks or formats in the solution that I could load data onto quickly...

Jun 2021
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