Analytics Explorer Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
Commentary Summary
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User Commentary
Relationship
We had a significant issue with our last upgrade. That was a weird technical thing. Eventually, we...
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Product
The flexibility of the data Analytics Explorer accepts is probably the product's number-one...
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Relationship, Product
There are little annoyances with the software on occasion, but Syntellis doesn't own it. It is TIBCO...
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Value
As far as customer service goes with troubleshooting, if something arises or something weird comes...
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Loyalty
Analytics Explorer is easier compared to Syntellis’ PM product because we can build whatever we can...
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Relationship
The vendor's support team is really helpful. I like their willingness to schedule ongoing meetings...
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Product
When I have the option to pick between Analytics Explorer and another product I'm familiar with, I...
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Loyalty
We will have an upgraded version of the product within the next year. I'm excited about the new...
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Relationship
The people that support the products are knowledgeable, helpful, and available. And I believe that...
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Product
Analytics Explorer just takes some time to get used to it. But we all learn differently, so it also...
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Relationship
There isn’t anything Syntellis needs to do; the product is what it is. If I were Syntellis, I would...
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Loyalty, Product
Analytics Explorer operates with all of our systems; we are able to load things as well. The way it...
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Product
With the output of the analytics, I often find myself hitting Print Screen because I can do a better...
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Value
Analytics Explorer is a repackaged product. I was really thinking I could save money by just going...
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Operations
Syntellis has kept their promises with the product and the development of the tools, but we don't...
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Relationship
Analytics Explorer has changed as much as any product we have used, but it is a really good one. The...
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Product
We don't use our Analytics Explorer for interoperability or integration, but we can bring data in....
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Loyalty, Relationship
There has been some uncertainty and instability among the vendor's resources, and some of the...
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Product
The tool is very innovative. It is extremely easy for developers and users to use, and that is...
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Relationship, Product
Syntellis has always been a good partner, and we have done really great things with Syntellis'...
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Operations
There definitely could be more training options for Analytics Explorer.
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