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Analytics Explorer (formerly Change Healthcare) Commentary
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Joe VanDeGraaff
Vice President
KLAS Vice President - Joe VanDeGraaff
 
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User Commentary

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Director

Relationship

Analytics Explorer has changed as much as any product we have used, but it is a really good one. The...

Aug 2023
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Director

Product

We don't use our Analytics Explorer for interoperability or integration, but we can bring data in....

Aug 2023
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VP/Other Executive

Loyalty, Relationship

There has been some uncertainty and instability among the vendor's resources, and some of the...

May 2023
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VP/Other Executive

Product

The tool is very innovative. It is extremely easy for developers and users to use, and that is...

May 2023
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VP/Other Executive

Relationship, Product

Syntellis has always been a good partner, and we have done really great things with Syntellis'...

May 2023
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VP/Other Executive

Operations

There definitely could be more training options for Analytics Explorer.

May 2023
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Analyst/Coordinator

Relationship, Product

Syntellis keeps updating Analytics Explorer with new versions, and Syntellis has talked about...

Apr 2023
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Analyst/Coordinator

Operations, Product

The work groups for Analytics Explorer are pretty solid. Some of the features in Analytics Explorer,...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Syntellis has a web portal for submitting service requests, and Syntellis is always punctual with...

Apr 2023
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Analyst/Coordinator

Relationship

We get continual email correspondence from Syntellis about upgrades or things that they uncovered...

Apr 2023
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Manager

Product, Product

My team and I really like the product. The recent upgrades have been as smooth as silk. We have...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

We have had positive feedback from everybody that we have dealt with at Syntellis. We get everything...

Apr 2023
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Manager

Operations, Operations

The implementation process for us was very long and very tedious.

Apr 2023
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Director

Product

We are happy with Syntellis' system. Syntellis is one of the better vendors that we work with. The...

Apr 2023
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Analyst/Coordinator

Product

Analytics Explorer’s biggest strength would be the ability to pull data from all types of different...

Feb 2023
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Director

Product

Analytics Explorer is a very nice data visualization tool, so once we get things put where we want...

Jan 2023
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Director

Loyalty

We have hit a main roadblock with Analytics Explorer; however, we are resolving that and should have...

Jan 2023
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Director

Relationship

Syntellis does a really nice job of having monthly user group meetings. They have an agenda, but...

Jan 2023
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Manager

Product

I would like to see visualizations in the system that allow us to drill into one visualization and...

Jan 2023
||
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Manager

Relationship

The vendor has done a very good job of communicating their vision and where they are going. They...

Jan 2023
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Manager

Value

Analytics Explorer is easy to navigate. The tool is expensive, but without it, we wouldn't be able...

Jan 2023
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Manager

Culture, Value

We pay a lot of money for Analytics Explorer. There must be a way for the vendor to improve their...

Jan 2023
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Manager

Loyalty, Product

There aren't really any customization options in the system's reports. We have to extract data from...

Dec 2022
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Manager

Relationship, Product

Syntellis does a really good job of staying on top of regulation changes and CMS measures. They are...

Dec 2022
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