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User Commentary
Loyalty, Relationship
There has been some uncertainty and instability among the vendor's resources, and some of the...
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Product
The tool is very innovative. It is extremely easy for developers and users to use, and that is...
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Relationship, Product
Syntellis has always been a good partner, and we have done really great things with Syntellis'...
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Operations
There definitely could be more training options for Analytics Explorer.
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Relationship, Product
The product's visualizations and dashboards have been a big hit with our executives. Our leaders...
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Loyalty, Relationship, Product
The vendor is very proactive. I like that they are moving toward cloud-based technology. We have...
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Product, Value
We have been very pleased with the system's analysis piece. At one point, there was a bug in the...
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Relationship, Product
Syntellis keeps updating Analytics Explorer with new versions, and Syntellis has talked about...
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Operations, Product
The work groups for Analytics Explorer are pretty solid. Some of the features in Analytics Explorer,...
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Relationship, Product
Syntellis has a web portal for submitting service requests, and Syntellis is always punctual with...
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Relationship
We get continual email correspondence from Syntellis about upgrades or things that they uncovered...
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Product, Product
My team and I really like the product. The recent upgrades have been as smooth as silk. We have...
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Relationship, Relationship, Product, Product
We have had positive feedback from everybody that we have dealt with at Syntellis. We get everything...
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Operations, Operations
The implementation process for us was very long and very tedious.
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Product
We are happy with Syntellis' system. Syntellis is one of the better vendors that we work with. The...
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Product
Analytics Explorer’s biggest strength would be the ability to pull data from all types of different...
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Product
Analytics Explorer is a very nice data visualization tool, so once we get things put where we want...
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Loyalty
We have hit a main roadblock with Analytics Explorer; however, we are resolving that and should have...
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Relationship
Syntellis does a really nice job of having monthly user group meetings. They have an agenda, but...
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Product
I would like to see visualizations in the system that allow us to drill into one visualization and...
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Relationship
The vendor has done a very good job of communicating their vision and where they are going. They...
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Loyalty, Product
There aren't really any customization options in the system's reports. We have to extract data from...
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Relationship, Product
Syntellis does a really good job of staying on top of regulation changes and CMS measures. They are...
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Loyalty
I would absolutely buy the solution again. We saw demos of other solutions, but we have been happy...
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Operations
We paid the vendor to develop some of the more complicated visualizations and data, and they really...
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Value
We haven’t paid the vendor for any small things. In fact, they would rather train us to do things.
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Product
The solution interoperates with a lot of our systems and all of our data sets, even if we need to...
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Loyalty, Product, Value
We don’t really make money on analytics, but the solution has provided a lot of useful tools. It has...
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Relationship
There hasn’t been much follow-up from Syntellis. There are no scheduled calls or meeting cadence of...
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Product
Syntellis is in a highly competitive market, and it is difficult for them to compete against some of...
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Operations
We did in-class training from Syntellis, and the examples that they provided were helpful. I was...
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Operations
Syntellis’ training could be improved by having a better community and a better website for questions....
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Operations
The vendor promised they would help us with the implementation. We thought they were going to hold...
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Relationship, Product
When we get our leadership looking at the product, and they really understand the dashboards we have...
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Value
I am not wowed by the value of the product, but we get good ROI from it. The product is good, and I...
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Culture, Relationship, Operations, Product
The last upgrade we did was bumpy. When we had issues, the vendor just told us to look at a website....
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Operations
There hasn't been much ongoing training. We can get on the work group, and if we pay attention to...
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Loyalty, Product
We are excited about the product and are very happy to use it. I definitely think the ease of use...
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Loyalty
Our future satisfaction is going to depend on us and how much we can get implemented, but we are...
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Relationship, Product
The biggest issue with Syntellis right now isn't so much the product but the lack of people. There...
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Product
We haven't even gotten to all the things that the product can do. The vendor delivers new...
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Relationship
When we get support, we mostly just send optimization and emails. We get all kinds of good help when...
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Culture, Relationship
The vendor executives are just invisible now. They used to have a live forum thing. Now, the forums...
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Loyalty
I don't think we did very good due diligence while choosing another vendor to go forward with for...
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Relationship
The vendor's support is really good. I have people who I can contact anytime I have a problem or...
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Relationship
There has been a lot of turnover with Syntellis in the last year, so a lot of the vendor's history...
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Product
There is a lot more that I could be doing with the system that I am not doing because of the data...
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Product
I like the reporting and the tools in Syntellis' system. I also love the visualizations in the...
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Relationship
I have really good relationships with everyone that I have worked with at Syntellis.
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Relationship
Syntellis does not reach out to us proactively. I am currently experiencing an issue with the...
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Loyalty
The product is not part of our future. That isn't because the product is terrible; it just isn't...
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Relationship
We worked with Change Healthcare until Syntellis bought the product. That has impacted the support...
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Relationship, Operations
The vendor has had a lot of turnover in their staff. It is not like the vendor doesn't provide good...
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Loyalty
We chose Analytics Explorer because it already fed from HPM, so we wouldn't have to do any of the...
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Relationship
Recently, we have had a lot more executive involvement because of the Syntellis acquisition. The...
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Operations
The vendor has done a really good job with our initial implementation and then our subsequent...
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Product
Analytics Explorer is a visualization tool with a bunch of dashboards, and it is really simple to...
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