Analytics Explorer (formerly Change Healthcare)
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Loyalty, Relationship

There has been some uncertainty and instability among the vendor's resources, and some of the...

May 2023
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VP/Other Executive

Product

The tool is very innovative. It is extremely easy for developers and users to use, and that is...

May 2023
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VP/Other Executive

Relationship, Product

Syntellis has always been a good partner, and we have done really great things with Syntellis'...

May 2023
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VP/Other Executive

Operations

There definitely could be more training options for Analytics Explorer.

May 2023
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Analyst/Coordinator

Relationship, Product

The product's visualizations and dashboards have been a big hit with our executives. Our leaders...

Apr 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

The vendor is very proactive. I like that they are moving toward cloud-based technology. We have...

Apr 2023
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Analyst/Coordinator

Product, Value

We have been very pleased with the system's analysis piece. At one point, there was a bug in the...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Syntellis keeps updating Analytics Explorer with new versions, and Syntellis has talked about...

Apr 2023
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Analyst/Coordinator

Operations, Product

The work groups for Analytics Explorer are pretty solid. Some of the features in Analytics Explorer,...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Syntellis has a web portal for submitting service requests, and Syntellis is always punctual with...

Apr 2023
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Analyst/Coordinator

Relationship

We get continual email correspondence from Syntellis about upgrades or things that they uncovered...

Apr 2023
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Manager

Product, Product

My team and I really like the product. The recent upgrades have been as smooth as silk. We have...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

We have had positive feedback from everybody that we have dealt with at Syntellis. We get everything...

Apr 2023
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Manager

Operations, Operations

The implementation process for us was very long and very tedious.

Apr 2023
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Director

Product

We are happy with Syntellis' system. Syntellis is one of the better vendors that we work with. The...

Apr 2023
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Analyst/Coordinator

Product

Analytics Explorer’s biggest strength would be the ability to pull data from all types of different...

Feb 2023
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Director

Product

Analytics Explorer is a very nice data visualization tool, so once we get things put where we want...

Jan 2023
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Director

Loyalty

We have hit a main roadblock with Analytics Explorer; however, we are resolving that and should have...

Jan 2023
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Director

Relationship

Syntellis does a really nice job of having monthly user group meetings. They have an agenda, but...

Jan 2023
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Manager

Product

I would like to see visualizations in the system that allow us to drill into one visualization and...

Jan 2023
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Manager

Relationship

The vendor has done a very good job of communicating their vision and where they are going. They...

Jan 2023
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Manager

Loyalty, Product

There aren't really any customization options in the system's reports. We have to extract data from...

Dec 2022
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Manager

Relationship, Product

Syntellis does a really good job of staying on top of regulation changes and CMS measures. They are...

Dec 2022
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CFO

Loyalty

I would absolutely buy the solution again. We saw demos of other solutions, but we have been happy...

Nov 2022
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CFO

Operations

We paid the vendor to develop some of the more complicated visualizations and data, and they really...

Nov 2022
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CFO

Value

We haven’t paid the vendor for any small things. In fact, they would rather train us to do things.

Nov 2022
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CFO

Product

The solution interoperates with a lot of our systems and all of our data sets, even if we need to...

Nov 2022
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CFO

Loyalty, Product, Value

We don’t really make money on analytics, but the solution has provided a lot of useful tools. It has...

Nov 2022
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Manager

Relationship

There hasn’t been much follow-up from Syntellis. There are no scheduled calls or meeting cadence of...

Aug 2022
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Manager

Product

Syntellis is in a highly competitive market, and it is difficult for them to compete against some of...

Aug 2022
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Manager

Operations

We did in-class training from Syntellis, and the examples that they provided were helpful. I was...

Aug 2022
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Manager

Operations

Syntellis’ training could be improved by having a better community and a better website for questions....

Aug 2022
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Analyst/Coordinator

Operations

The vendor promised they would help us with the implementation. We thought they were going to hold...

Aug 2022
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Analyst/Coordinator

Relationship, Product

When we get our leadership looking at the product, and they really understand the dashboards we have...

Aug 2022
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Analyst/Coordinator

Value

I am not wowed by the value of the product, but we get good ROI from it. The product is good, and I...

Aug 2022
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Analyst/Coordinator

Culture, Relationship, Operations, Product

The last upgrade we did was bumpy. When we had issues, the vendor just told us to look at a website....

Aug 2022
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Analyst/Coordinator

Operations

There hasn't been much ongoing training. We can get on the work group, and if we pay attention to...

Aug 2022
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Analyst/Coordinator

Loyalty, Product

We are excited about the product and are very happy to use it. I definitely think the ease of use...

Aug 2022
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Analyst/Coordinator

Loyalty

Our future satisfaction is going to depend on us and how much we can get implemented, but we are...

Aug 2022
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Analyst/Coordinator

Relationship, Product

The biggest issue with Syntellis right now isn't so much the product but the lack of people. There...

Aug 2022
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Analyst/Coordinator

Product

We haven't even gotten to all the things that the product can do. The vendor delivers new...

Aug 2022
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Analyst/Coordinator

Relationship

When we get support, we mostly just send optimization and emails. We get all kinds of good help when...

Aug 2022
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Analyst/Coordinator

Culture, Relationship

The vendor executives are just invisible now. They used to have a live forum thing. Now, the forums...

Aug 2022
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Manager

Loyalty

I don't think we did very good due diligence while choosing another vendor to go forward with for...

Jun 2022
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Analyst/Coordinator

Relationship

The vendor's support is really good. I have people who I can contact anytime I have a problem or...

Jun 2022
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Manager

Relationship

There has been a lot of turnover with Syntellis in the last year, so a lot of the vendor's history...

Jun 2022
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Manager

Product

There is a lot more that I could be doing with the system that I am not doing because of the data...

Jun 2022
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Manager

Product

I like the reporting and the tools in Syntellis' system. I also love the visualizations in the...

Jun 2022
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Manager

Relationship

I have really good relationships with everyone that I have worked with at Syntellis.

Jun 2022
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Manager

Relationship

Syntellis does not reach out to us proactively. I am currently experiencing an issue with the...

Jun 2022
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VP/Other Executive

Loyalty

The product is not part of our future. That isn't because the product is terrible; it just isn't...

Jun 2022
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VP/Other Executive

Relationship

We worked with Change Healthcare until Syntellis bought the product. That has impacted the support...

Jun 2022
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VP/Other Executive

Relationship, Operations

The vendor has had a lot of turnover in their staff. It is not like the vendor doesn't provide good...

Jun 2022
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VP/Other Executive

Loyalty

We chose Analytics Explorer because it already fed from HPM, so we wouldn't have to do any of the...

Jun 2022
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VP/Other Executive

Relationship

Recently, we have had a lot more executive involvement because of the Syntellis acquisition. The...

Jun 2022
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VP/Other Executive

Operations

The vendor has done a really good job with our initial implementation and then our subsequent...

Jun 2022
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VP/Other Executive

Product

Analytics Explorer is a visualization tool with a bunch of dashboards, and it is really simple to...

Jun 2022
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