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User Commentary
Product
We don't run everything we do through Kareo EHR/PM, but for what we want it to do, it satisfies...
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Product
Kareo EHR/PM doesn't do things that it isn't built to do. For the things we aren't using Kareo...
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Loyalty, Relationship
I don't see my satisfaction with Kareo EHR/PM changing. It could only get better the more experience...
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Relationship
tebra’s support is fantastic. The support people really do everything they can to figure things out....
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Relationship, Operations, Product
Outside of things that are our fault, the ease of use of Kareo EHR/PM is good. It does what it is...
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Loyalty
tebra failed us on multiple important fronts. I understand that the pandemic forced them to switch...
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Relationship, Product
When tebra can get the portal to work and upload documents, the solution is great, but when they...
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Product
The solution does what it needs to do, and updates seem to help. It saves my information when I...
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Product, Value
I wish the solution had an automatic integration so that I didn't have to pay extra for faxing...
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Operations
I have not done any training with tebra, and none of the trainings that have come up lately have...
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Product
The only reason I have tebra is that my billing people work with them, and tebra was the easiest one...
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Product
I would like Kareo to focus on clinical-side improvements like PDMP integration for our state,...
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Product
The notes in the Kareo system are pretty solid, and the billing side of things is spot on.
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Product, Value
tebra's EHR is so much better than the system I used before. It is probably not as robust, but it...
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Product
tebra's telehealth platform is clunky and takes several hours to function after the visit has been...
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Culture, Relationship
I have been contacting tebra’s support team about an issue and have had no luck. This issue has been...
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Relationship
If there is some issue in the Kareo EHR/PM system, I get a rejection, or the system does not work....
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Loyalty, Relationship
I would buy something different rather than purchasing Kareo EHR/PM again. I have talked to my boss...
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Loyalty, Relationship
We use Kareo EHR/PM because it is cheaper than other solutions, so we stick to that. I have talked...
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Product
The integration with Kareo EHR/PM is sometimes okay and sometimes not. If we check our claims,...
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Loyalty, Relationship
I don't know what my future satisfaction will be with Kareo EHR/PM because I can't tell whether...
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Relationship
Kareo EHR/PM is a horrible EHR with no AI capability. The vendor has horrible customer service for...
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Product
I would like to see a more robust portal where a provider could have a library of homework and mail...
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Value
For a small provider, the price and service of tebra are the best. The multiple reminders are the...
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Product
Before tebra's merger, the product was promising but poorly implemented. Since the merger, useful...
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Relationship
Since becoming tebra, the vendor's support and client communications have been abysmal. When the...
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Relationship
We would love to have a support person assigned to our office. Then, if we had an issue, we would be...
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Relationship
We don't have any partnership connection with tebra. They don't invite us to meet with them from...
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Relationship
tebra's phone system isn't that bad. We can call, and within 10 to 15 minutes, we can get someone on...
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Operations
When we initially got the system, we were able to meet with someone who showed us how to make...
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Loyalty, Product
It is important to us that we can see different things on the same page. With Kareo EHR/PM, we have...
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Culture, Product
We have been using the product for a few years, and we are getting complaints regarding statements...
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Operations
I would love to get services from the vendor for our practice. There is much we do not use and do...
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Loyalty
We are actively looking for a new EHR because of tebra’s customer support and the system's...
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Loyalty
I would tell someone considering the product to run. tebra needs to improve customer service and...
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Product, Value
We have several problems with the product. We have to log in to a separate program for billing...
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Product
There are some benefits of having the product. For example, we are able to send text messages to the...
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Product, Value
It is easy to make notes and templates, but other than that, this EMR system could improve. The cost...
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Loyalty, Product
The solution ended up not being a good fit for our practice. Between the lack of customization and...
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Loyalty, Product, Value
We are happy with the Kareo system and how it works. It goes far beyond all the other solutions in...
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Product
The only complaint we have has to do with entering new patients. We would like to be able to enter...
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Product
It is so difficult to use the system to bill and upload documents. It is impossible to send...
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Loyalty
The Kareo system is too difficult to use. If another vendor's product could bill for what we needed,...
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Product
We are pleased with how modern Kareo's system is and how easy it is to use. It is a very...
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Relationship
It is tough to get Kareo to help us with support, and it can take a terrible amount of time to get...
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Product
Kareo’s reports are not helpful and are drastically lacking. We need accurate reports on outstanding...
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Relationship
I would not consider tebra an engaged partner because when I call, I never get a representative or a...
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Product
There are a lot of fundamental issues with the product in areas such as patient intake, RCM...
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Product
The way tebra marketed the system to us made us think that it did things for mental health, but it...
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Culture, Value
tebra has an all-inclusive fee, and that is nice. They are fairly good at doing updates.
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Operations
tebra doesn’t do any ongoing training. They give us the supplemental training and leave it at that.
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Product
tebra is not good at integrating things, and one of the big complaints I have is that we can't print...
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Loyalty
We are looking at switching from tebra because they don’t have the functionality to meet our unique...
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Relationship
tebra’s customer support has gone downhill. It used to be better. I filed a ticket to fix something...
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Culture, Product
I would like itemized patient account statements. I am unable to see which parts of an account are...
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Product, Value
I am rarely frustrated with the product, though I did change a couple of things. The upgrades have...
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Product
Kareo EHR/PM was a billing software, but then the vendor got the idea that they could turn it into...
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Value
I feel like tebra overcharges. Their prices are way too expensive for what they offer. The system's...
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Operations, Product
Kareo EHR/PM is an all-in-one EHR and billing platform. There are things that are okay about Kareo...
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Relationship
tebra's support people aren't good. They never do anything. They just tell us that nothing is going...
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Relationship
I am very dissatisfied with tebra. They aren’t good. I have filled out their evaluation reviews, but...
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