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Acclara (an R1 Company) Extended Business Office Commentary
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Mollie Hunt
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

Acclara has more experience relative to only the markets they have worked in. They don’t have...

Dec 2023
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(0)
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Director

Relationship, Operations

The staff was knowledgeable, easy to work with, and easy to get in touch with.

Dec 2023
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Director

Operations, Operations

The quality of the work Acclara provides has gone down over the years. They need improvement, better...

Dec 2023
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(0)
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Director

Relationship, Relationship

Acclara has always been willing to assist with projects. That is key for us because there are always...

Dec 2023
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Director

Relationship, Relationship

For the most part, Acclara has well-seasoned staff members who have been doing A/R follow-up for a...

Nov 2023
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Director

Relationship, Relationship

Our relationship with Acclara is going well. They have worked with us and listened to some of the...

Nov 2023
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VP/Other Executive

Loyalty, Operations

If we were in the market for an extended business office firm, we would try somebody different than...

Oct 2023
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VP/Other Executive

Relationship, Relationship

Acclara replaced our representative, but the person who was our representative was our...

Oct 2023
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VP/Other Executive

Relationship, Relationship

Acclara is not meeting our requirements and needs very well, and they are not meeting their service...

Oct 2023
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VP/Other Executive

Relationship, Relationship

Most of our firms don’t seem to be able to attract and retrain enough people. There is always an...

Oct 2023
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Manager

Relationship, Relationship

The additional research that Acclara does on questions that we ask demonstrates the strength of...

Sep 2023
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Manager

Relationship, Relationship

I would tell others that Acclara is very easy to work with. They are diligent. They have great...

Sep 2023
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Manager

Services, Services

We do some odd things here and have some difficult coding and billing services, and we really don't...

Sep 2023
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Manager

Relationship, Relationship

Acclara definitely always meets my expectations and exceeds them at times. They are super good at...

Sep 2023
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Manager

Relationship, Relationship

Acclara is very flexible with anything that we need that is going to enhance our business model.

Sep 2023
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Manager

Relationship, Relationship, Services

Acclara is a homegrown company, so they have a homegrown mentality. But when it comes to customer...

Sep 2023
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Manager

Services, Services

The vendor’s systems are as they should be, but the system could use some enhancements so we do not...

Sep 2023
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Manager

Relationship, Relationship, Operations

The vendor has a good understanding of the revenue cycle business. They employ and train their...

Sep 2023
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Director

Relationship, Relationship, Relationship, Services

The firm is very flexible. If we have an offshore vendor that is not performing, the firm is quick...

Jul 2023
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Director

Relationship, Relationship, Services, Services, Services

Acclara hasn’t met our insurance follow-up productivity expectations or our expectations for...

Jul 2023
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Director

Relationship, Relationship, Relationship

Acclara’s leaders are very engaged. They are in constant contact with us. They are really good about...

Jul 2023
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Director

Relationship, Relationship, Services, Value, Value, Value

Acclara seems to always have products and solutions that are cutting edge before other companies...

Jul 2023
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Director

Relationship, Relationship, Relationship

I don't have any interactions with the firm’s executive group at all. They don't reach out to me,...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

Acclara does a good job of dynamically changing according to our facility's decisions or when the...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

The one reason I am not fully satisfied is that it seems like Acclara has poor execution when it...

Jul 2023
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Director

Relationship, Relationship, Relationship

Acclara’s use of a voice recognition system to help us has shown their strength in our partnership....

Jul 2023
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Director

Relationship, Relationship, Relationship

Something that has gone well with Acclara is the collaboration piece. The firm is always...

Jun 2023
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Director

Relationship, Relationship, Relationship

Acclara is always available, and that is the most important thing. On the flip side, they don't ask...

Jun 2023
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Director

Relationship, Relationship, Relationship

The main thing that stands out with Acclara is that they always have their A team working on our...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Acclara does great work for us. We view our relationship with Acclara as a partnership, and that is...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We have an excellent relationship with Acclara and have been in a partnership with them for years....

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We have been extremely happy with Acclara’s services. I find their company professional, efficient...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Acclara is one of the names for Tegria. I don’t know why Tegria has all their different names. They...

Jun 2023
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Director

Value, Value, Value

For Acclara to exceed our expectations, we would need to see a reduction in the accounts we don't...

Jun 2023
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Director

Relationship, Relationship, Relationship

I would like to highlight that Acclara is responsive and attentive to any concerns or questions we...

Jun 2023
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(0)
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We are working through some issues with Acclara. I would like to know sooner than later when I need...

Jun 2023
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(0)
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CFO

Value

We have a flat-rate fee for services rendered, so I don't really scrutinize the charges. The only...

May 2023
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(0)
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CFO

Relationship, Relationship, Relationship

Acclara has done well. We have had some changes, so over the course of the last year, we have been...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Acclara has always done early-out services for us, and we are pretty happy with those services. The...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

There has been a big turnover in staff at Acclara. Our direct contact is still there from before,...

May 2023
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VP/Other Executive

Operations, Operations, Operations

The firm needs to focus on training and getting their people sufficiently trained and able to follow...

May 2023
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Manager

Value, Value, Value

Acclara does not charge for every little thing, but we just renewed our contract, and their fees...

May 2023
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(0)
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Manager

Relationship, Relationship, Relationship

In terms of reporting and business intelligence, I feel like the firm has a good handle on the...

May 2023
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(0)
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Manager

Relationship, Relationship, Relationship

The people Acclara has put in place to work for us are very responsive and professional. I may not...

May 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Acclara makes outbound and receives inbound patient calls. We send them files that contain self-pay...

May 2023
||
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