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Tegria Extended Business Office
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Mollie Hunt
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Extended Business Office Services 2021: Achieving Profitability While Reducing the Administrative Burden
Extended Business Office Services 2021:
Achieving Profitability While Reducing the Administrative Burden
October 2021
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User Commentary

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CFO

People and Knowledge

Tegria's resources are not performing as well as I need them to perform. They need to improve how...

Dec 2022
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CFO

People and Knowledge

With COVID-19, Tegria's resources have been coming and going, and that has made billing very...

Dec 2022
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Director

Relationship

Acclara Solutions is pretty strategic, but oftentimes, I am not sure what their strategic vision is....

Aug 2022
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Director

ROI and Cost

Acclara Solutuions' commission rate for the services they perform is really fair. It is a good deal....

Aug 2022
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Director

ROI and Cost

The firm implemented an AI product for us, but I still haven't really seen the productive value of...

Aug 2022
||
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CFO

Project Results

Acclara Solutions has consistently exceeded our expectations because from the COVID-19 pandemic to...

Aug 2022
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CFO

Tools and Methodology

I would highly recommend Acclara Solutions. The implementation process is always very detailed, well...

Aug 2022
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(0)
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CFO

Relationship

Unlike other vendors, Acclara Solutions is not aggressive about selling other services. The firm is...

Aug 2022
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CFO

People and Knowledge

Acclara Solutions’ staff is very well trained. When there is a problem, such as a patient complaint,...

Aug 2022
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VP/Other Executive

Other Observations

We could use better education on what the vendor's acquisition by Tegria means and what services and...

Aug 2022
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VP/Other Executive

Relationship

Acclara Solutions is a very good company. They have been one of our best partners for a long time....

Aug 2022
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Director

Tools and Methodology

I recommend Acclara Solutions all the time. They always put their clients first, look to see how...

Aug 2022
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Director

ROI and Cost

With the charges, Acclara Solutions has been more than fair with us. They haven't charged us for...

Aug 2022
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Director

Relationship

The Acclara Solutions leadership is really great; they are awesome and fantastic. I work very well...

Aug 2022
||
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Director

People and Knowledge

The only issue or hiccup that we have had has been with the timing during the pandemic. All things...

Aug 2022
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Director

Project Results

We had a planned outcome concerning how many dollars we wanted to collect, and we are definitely...

Aug 2022
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Director

Project Results

Acclara Solutions continues to bring in revenue, so I don't have issues with what the firm is doing....

Aug 2022
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Director

ROI and Cost

The firm does avoid charging, and they are very good about that. When Acclara Solutions got some...

Aug 2022
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Director

Relationship

The firm is empowered to help resolve our problems and will certainly engage immediately if I have...

Aug 2022
||
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Director

Tools and Methodology

Acclara Solutions sends me trending reports regularly. The firm tells me what payers are denying and...

Aug 2022
||
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Director

Project Results

Acclara Solutions has been a little slow with getting more staff engaged with the volumes of work we...

Aug 2022
||
(0)
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VP/Other Executive

Tools and Methodology

We have regular meetings with Acclara Solutions, and they always have ideas for bringing in more...

Aug 2022
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VP/Other Executive

Project Results

We have no recommendations for improvement for Acclara Solutions. They do an incredible job, and we...

Aug 2022
||
(0)
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VP/Other Executive

People and Knowledge

We have a really great relationship with Acclara Solutions. If there is anything we need support...

Aug 2022
||
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VP/Other Executive

Project Results

Acclara Solutions provides strong customer service by being able to quickly deescalate any patient...

Aug 2022
||
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VP/Other Executive

Project Results

I would highlight A/R conversion as one of Acclara's strengths. That is a niche process that people...

Jul 2022
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VP/Other Executive

Tools and Methodology

Acclara provides dedicated teams, and those are important to me because I don't want my business to...

Jul 2022
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VP/Other Executive

Relationship

The firm’s leadership team is very engaged and really connected to all of the issues. I feel like...

Jul 2022
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VP/Other Executive

Relationship

The firm’s strategy isn't clear to me as they are in the throes of coming together as a Tegria...

Jul 2022
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VP/Other Executive

People and Knowledge

The people who we interface with at MediRevv are fantastic. The teams and client managers have a lot...

Jun 2022
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(0)
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VP/Other Executive

Relationship

MediRevv has been a good partner in a challenging space. The firm still has room for improvement in...

Jun 2022
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(0)
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Director

Relationship

We have regular calls with the firm. We also get regular reports from them to show us where the A/R...

Jun 2022
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(0)
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Director

Relationship

In the past, when negotiating our contract with the firm, I had some issues with what the firm gave...

Jun 2022
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(0)
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Director

Relationship

The firm's acquisition has been seamless for us. We were told about the acquisition over the phone....

Jun 2022
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Manager

Project Results

MediRevv acts as our self-pay vendor, so they make outbound calls and receive inbound calls with...

Jun 2022
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(0)
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Manager

Project Results

There have been occasional missteps where the firm's customer service hasn't handled calls...

Jun 2022
||
(0)
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Manager

People and Knowledge

MediRevv knows the business, and they have a proven track record.

Jun 2022
||
(0)
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Director

ROI and Cost

We have run into a few struggles with MediRevv. I understand that every company's job is to worry...

Jun 2022
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(0)
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Director

Relationship

MediRevv is extremely communicative, and they do stay in contact and let us know what they are...

Jun 2022
||
(0)
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Director

People and Knowledge

The firm could improve their staff consistency in working our accounts. The regular hourly employees...

Jun 2022
||
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