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Telmediq Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship, Product

Telmediq’s biggest strength is its versatility. For the most part, if we want to do something with a...

Apr 2024
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Director

Product

Telmediq could use some user interface uplifts. There aren't many new things. PerfectServe spends a...

Apr 2024
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COO

Product

Telmediq is a standalone solution for us, so there is no interoperability that I'm aware of for our...

Apr 2024
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COO

Operations, Product

Telmediq is very easy to use, and it is relatively easy to implement.

Apr 2024
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COO

Loyalty

Right now, we have no plans to change our clinical communications solution, but if we find a better...

Apr 2024
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COO

Culture, Value

PerfectServe just raised their prices, so I would caution someone looking at working with the vendor...

Apr 2024
||
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COO

Value

PerfectServe’s fee structure is pretty flat and easy, and their support is fast.

Apr 2024
||
(0)
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Manager

Relationship, Operations

With PerfectServe, vendor engagement is great. They are very receptive to requests for optimization...

Feb 2024
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Manager

Relationship

Of all the vendors we have worked with, PerfectServe is probably the best, and our representative...

Jan 2024
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Manager

Loyalty, Operations

Our long-term plan is to integrate more with Telmediq. It is a good communication tool, and it is...

Jan 2024
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Director

Product

Telmediq is just a good notification tool. We like the capabilities in Telmediq. Telmediq is all...

Dec 2023
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Director

Relationship

PerfectServe works toward keeping promises. PerfectServe has road map items, but it would just be...

Dec 2023
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Director

Relationship

We have regular meetings with our PerfectServe customer success person, and this individual is...

Dec 2023
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Analyst/Coordinator

Relationship

PerfectServe has been very open to our feedback and has implemented some of our suggestions into...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

When we compared Telmediq to other solutions on the market, it was definitely in the upper echelon...

Dec 2023
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Manager

Product

A piece that we have had issues with is the maturity level at the enterprise level. We want to make...

Nov 2023
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Manager

Loyalty, Product

The product is pretty simple and straightforward. My recommendation to someone considering the...

Nov 2023
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Manager

Loyalty, Relationship

Overall, our providers are satisfied with the communications and Telmediq's ability to go back and...

Nov 2023
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(0)
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Analyst/Coordinator

Product

Something that we would like to see in Telmediq is the ability to copy and paste templates. If I am...

Oct 2023
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Analyst/Coordinator

Product

Telmediq is integrated with our system, so when a new employee gets hired on our active directory,...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

If PerfectServe can do something, they are pretty good about adding a suggestion that we have to the...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

I like that Telmediq is a secure messaging application. It makes working in healthcare a lot easier...

Oct 2023
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(0)
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Analyst/Coordinator

Product

Something PerfectServe could work on is how the solution works on Apple devices versus Android...

Oct 2023
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(0)
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Analyst/Coordinator

Product

There are broadcast groups in Telmediq, and we have had an issue with deleting the ones that we...

Oct 2023
||
(0)
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Physician

Culture

PerfectServe sold us something that they did not have. They told us that Telmediq would integrate...

Oct 2023
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(0)
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Physician

Loyalty

I like the vision for Telmediq moving forward. PerfectServe is doing a good job.

Oct 2023
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(0)
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CIO

Value

PerfectServe is a quality company. In terms of how it was promoted, the product is spot on. Our...

Oct 2023
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(0)
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CIO

Relationship

When we ask for product enhancements, the vendor makes those enhancements six months later. That has...

Oct 2023
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CIO

Product

I wish the product had a bedside video feature. Most primary care doctor doesn't go to hospitals...

Oct 2023
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(0)
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CIO

Relationship

If there is a potential issue or if the vendor is making a change that clients have a very low...

Oct 2023
||
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Director

Relationship

PerfectServe acquired Telmediq, but they did not necessarily embed PerfectServe technologies into...

Oct 2023
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Director

Relationship

Whenever we try to bring something up, the vendor is very slow to respond, and I don't have a ton of...

Oct 2023
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Director

Product

The newest Android version of the Telmediq app is constantly failing and crashing. I'm not...

Oct 2023
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Manager

Product

Telmediq is a great product, but it is just not what I need currently. That is hard. It is like I am...

Oct 2023
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Manager

Operations

We haven’t really had too much training. I did have some training, but a lot of what I know I have...

Oct 2023
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Manager

Culture, Loyalty

The reason that we went with Telmediq was that PerfectServe said they were going to integrate the...

Oct 2023
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Manager

Relationship, Product

PerfectServe does a very good job of staying on top of things. Telemediq itself is a solid, fairly...

Oct 2023
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Manager

Relationship

PerfectServe has done a really great job of staying in communication with us and letting us know...

Oct 2023
||
(0)
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Director

Culture

There were a handful of very important features that PerfectServe promised as part of their sales...

Oct 2023
||
(0)
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Director

Product

I would tell a friend that PerfectServe is probably the vendor with the broadest clinical...

Oct 2023
||
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Director

Relationship, Product

PerfectServe has a reliable product that stays online, and they do a very good job of supporting it.

Oct 2023
||
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Analyst/Coordinator

Product

I like the ease of use for our end users in Telmediq. The interface is very user friendly. Users can...

Oct 2023
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Analyst/Coordinator

Product

I like the reliability of the application. In the many years have we had it, it has only gone down a...

Oct 2023
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Analyst/Coordinator

Product

I do see little bugs where something might work one way on one screen and then work differently on a...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are doing a lot more with automated messaging coming out of our EMR to create automated messages...

Oct 2023
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CIO

Product, Value

Telmediq is for a few hospitals with only a few hundred doctors or less. I would tell a friend to...

Sep 2023
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CIO

Product

I call Telmediq light. It doesn't have all of the functionalities, but our people are happy with the...

Sep 2023
||
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CIO

Product

We are not satisfied with the product’s growth potential. If we were going to try to integrate it...

Sep 2023
||
(0)
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Manager

Product

Telmediq is very convenient and useful in the hospital room. It is a secure way that we can...

Sep 2023
||
(0)
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Manager

Relationship, Product

The challenge we face with Telmediq is remaining compliant with regulatory standards and maybe HIPAA...

Sep 2023
||
(0)
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Manager

Relationship, Product

We have had some miscommunications with Telmediq showing someone as being online when they really...

Sep 2023
||
(0)
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CMIO

Relationship

From the beginning, PerfectServe has kept their promises. They have kept up with our organization,...

Sep 2023
||
(0)
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CMIO

Relationship, Value

We had to add some data to the system's profiles, and the vendor got that set up the next day. There...

Sep 2023
||
(0)
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CMIO

Culture

There were a couple of things that we gave the vendor feedback on, and they actually took our...

Sep 2023
||
(0)
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CMIO

Loyalty, Operations, Product

Overall, the biggest challenge we are facing with our communication strategy is operational...

Sep 2023
||
(0)
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Manager

Relationship

PerfectServe is the best vendor I have worked with of all of the different vendors I have interacted...

Sep 2023
||
(0)
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Manager

Relationship, Product

On a technology front, PerfectServe is evolving. The rate at which they evolve is average for the...

Sep 2023
||
(0)
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CIO

Relationship, Product

Telmediq is solid. The staff generally has a communication tool with them. Even if a staff member...

Sep 2023
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(0)
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CIO

Loyalty

Our EHR vendor recently presented to us how their clinical communication piece works...

Sep 2023
||
(0)
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Manager

Relationship

I think PerfectServe is trying to keep all their promises. Aside from one thing that they are...

Sep 2023
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(0)
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Manager

Relationship, Product

I like the ability with Telmediq to message an on-call schedule so we don't have to know who is on...

Sep 2023
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Manager

Product

PerfectServe doesn't have all of the same features for Telmediq on a mobile device. I think...

Sep 2023
||
(0)
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CMO

Loyalty, Relationship

We would buy the system again because it has served us well. Telmediq has made a difference for us,...

Sep 2023
||
(0)
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CMO

Culture

Some of the promises PerfectServe made were ahead of where the vendor was. For example, they...

Sep 2023
||
(0)
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CMO

Operations, Product

We haven't had any problems with PerfectServe's go-lives or with significant upgrades for their systems....

Sep 2023
||
(0)
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CMO

Operations, Product

The product is a fairly intuitive tool, so we don't have to do a lot of training around it for the...

Sep 2023
||
(0)
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CMO

Operations

The vendor's team was very nice to work with. They tried to share necessary governance structures...

Sep 2023
||
(0)
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CMIO

Product

Telmediq is the tool of criticality. If something matters for patient care, and if we need it seen...

Aug 2023
||
(0)
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CMIO

Relationship

PerfectServe has certainly lived up to our expectations and met our needs as outlined. I can think...

Aug 2023
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(0)
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CMIO

Culture, Loyalty, Product

Telmediq works well for what was advertised. The vendor is working on better integration with our...

Aug 2023
||
(0)
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CMIO

Relationship, Product

The biggest outcomes from the product are in the core need for HIPAA compliance. Another big part is...

Aug 2023
||
(0)
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Director

Product

Our scheduling is very complex because of our location, and PerfectServe works with us to get our...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

We have had a good relationship with PerfectServe; there have been no major issues. They are pretty...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

Compared to some of the other companies we have worked with, PerfectServe supports interoperability...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are a very call-centered organization, and Telmediq was set up to be a messaging platform. One of...

Aug 2023
||
(0)
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CNO

Product

The biggest challenge for us is making sure that all the providers are using Telmediq consistently....

Jul 2023
||
(0)
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CNO

Relationship, Product

The telephone ability in Telmediq is not always optimal, though the texting functionality always...

Jul 2023
||
(0)
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CNO

Relationship, Product

From a nursing perspective, I am having to constantly ask the vendor how we can do things better or...

Jul 2023
||
(0)
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Director

Relationship

PerfectServe is proactive; they keep us informed and let us know when some changes might be on the...

Jul 2023
||
(0)
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Director

Product

The ease of use with Telmediq is not perfect, but it is good. The system is easy to use, and it...

Jul 2023
||
(0)
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Director

Relationship

In the past when we had reached out for support through the web, people within our organization...

Jul 2023
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(0)
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Manager

Product

The vendor must run a lot of the reports they deliver to us on their back end, so that has been a...

Jul 2023
||
(0)
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Manager

Product

In addition to looking at metrics that we monitor in the system on a regular basis, we also...

Jul 2023
||
(0)
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Manager

Product

One of the ways we leverage the system is for communication between providers and nurses. One of the...

Jul 2023
||
(0)
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Manager

Culture, Relationship

Sometimes, it can take longer than we want it to to get the items that PerfectServe has promised us.

Jul 2023
||
(0)
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Manager

Product

We use PerfectServe's system very robustly. It is a great way to communicate and send out code pages....

Jul 2023
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(0)
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Manager

Relationship

We have definitely seen improvements with PerfectServe's support communicating more over the years....

Jul 2023
||
(0)
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VP/Other Executive

Product, Value

Compared to our previous solution, we have seen a big change from the way Telmediq's mobile platform...

Jul 2023
||
(0)
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VP/Other Executive

Culture, Relationship

PerfectServe has been a very good partner, and they bring us other solutions too. They have been...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Operations

Telmediq is very intuitive. Our providers have been very successful in understanding how to use the...

Jul 2023
||
(0)
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CMIO

Product

PerfectServe doesn’t directly integrate into our EMR, and we have had some trouble getting things...

Jun 2023
||
(0)
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CMIO

Relationship, Value

PerfectServe is always coming to us with new things that they are doing, and they are always...

Jun 2023
||
(0)
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Manager

Operations, Product

PerfectServe's product is cloud based, so it is very easy to upgrade. We very seldom have downtime...

Jun 2023
||
(0)
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Manager

Relationship

PerfectServe works with us in general and with regard to being able to integrate certain functions.

Jun 2023
||
(0)
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Manager

Operations

PerfectServe will do some training with us. They try to complete tasks in a timely manner. They...

Jun 2023
||
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Manager

Relationship

Anytime we have an outage, we get a call or text. That is like a best friend letting us know there...

Jun 2023
||
(0)
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Manager

Relationship, Product

Even though PerfectServe updates their software and things of that nature, there are still other...

Jun 2023
||
(0)
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Manager

Value

PerfectServe charges by the user. That is probably too high a cost because we increase usage on a...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I wouldn't say PerfectServe keeps all of their promises, but the vendor is relatively spot on. A big...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Prior to the acquisition with PerfectServe, we had dedicated individuals that understood the system....

May 2023
||
(0)
 Thank you  Helpful

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Director

Product

The thing I like most about Telmediq is its integrated network. It has become the telecommunication...

May 2023
||
(0)
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Director

Relationship

The best thing about PerfectServe as a vendor is that they are open to collaborative fixes and...

May 2023
||
(0)
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Director

Relationship, Product

PerfectServe needs to get better data and analytics on their product for administration so that we...

May 2023
||
(0)
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Director

Product

I would like PerfectServe to finish the migration of the administrative console to their new UI. The...

May 2023
||
(0)
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Director

Loyalty

If PerfectServe continues to deliver on some of the suggestions we have been offering them, our...

May 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Product, Value

PerfectServe has been a great partner. They have worked with us to push the boundaries of what the...

May 2023
||
(0)
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VP/Other Executive

Relationship

PerfectServe's executive team is very engaged. They definitely listen to us and continue to develop...

May 2023
||
(0)
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VP/Other Executive

Relationship

PerfectServe has a very good support model, and they respond quickly. If something needs immediate...

May 2023
||
(0)
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VP/Other Executive

Operations, Product

The process of giving users access in the system is very manual and frustrating. Our top request is...

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations

We have received complaints about the system from our end users. The vendor helped us figure out a...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Telmediq has great support and a constant partnership for enhancing and optimizing the platform....

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Telmediq is always willing to work with us by adding features or functionalities that benefit not...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

I like the ease of use of Telmediq. The user interface is straightforward. The system provides a...

Apr 2023
||
(0)
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Manager

Relationship, Product

I have a bit of impatience, as I am sure some people do. I always want to see things work faster in...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

We really like the ease of the scheduling functionality within Telmediq. The users can easily...

Apr 2023
||
(0)
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COO

Loyalty, Loyalty, Product, Product

Telmediq is being used solely as a HIPAA-compliant secure messaging system between providers,...

Apr 2023
||
(0)
 Thank you  Helpful

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COO

Product, Product

Telmediq is redundant to what we have within our voice-over IP system. There is too much redundancy...

Apr 2023
||
(0)
 Thank you  Helpful

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COO

Relationship, Relationship, Operations, Operations

It would be nice to have good customer support from PerfectServe. There are no videos or help...

Apr 2023
||
(0)
 Thank you  Helpful

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COO

Culture, Culture, Relationship, Relationship

It took me many phone calls and a couple of emails to find someone to talk to about Telmediq. I...

Apr 2023
||
(0)
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COO

Relationship, Relationship, Operations, Operations

Telmediq is not set up to function in a certain way for my investigations and questioning because we...

Apr 2023
||
(0)
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COO

Culture, Culture, Relationship, Relationship, Product, Product

I asked about integrations, and PerfectServe said they could do what I wanted. That is about as far...

Apr 2023
||
(0)
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COO

Operations, Operations

With Telmediq, I can see all of these things available, but I don't know how to make the software...

Apr 2023
||
(0)
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The Current Landscape of Secure Communication
21 November 18    |   Jared Jeffery
Ultimately, providers will have to balance functionality, cost, organizational goals and the synergies that these secure communications vendors have with their existing IT landscape.
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Secure Comms: An Evolving Healthcare Market
28 August 18    |   Paul Hess
One of the generally recognized truths in healthcare is that clinicians often use their personal cell phones to text about work. These conversations run the serious risk of violating HIPAA.
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The Explosive Growth of Secure Communication
10 November 16    |   Jared Jeffery
Out on the hospital floor, things can get chaotic. The logistical demands of tracking patients, nurses, doctors, administrative staff, and materials can get exhausting. Amidst the coordinated chaos, f



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