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Kyra Clinical (Global) (Australia Only) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Commentary Summary

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User Commentary

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Director

Loyalty, Product

Often, what Telstra Health says they can deliver doesn't end up happening, or we have to pay for...

Sep 2023
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(0)
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Director

Relationship

Telstra Health does support us, but if we want to change something with integration that requires...

Sep 2023
||
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Director

Relationship

One of Telstra Health’s key support people retired recently. A lot of knowledge was lost when they...

Sep 2023
||
(0)
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Director

Relationship

Telstra Health is not consulting with us in regard to future development in Kyra Clinical even...

Sep 2023
||
(0)
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Director

Operations

Telstra Health doesn't provide any training for us. Sometimes they will demonstrate a new module,...

Sep 2023
||
(0)
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Director

Loyalty, Value

I would buy Kyra Clinical again because a lot of money has been invested to get Kyra Clinical where...

Sep 2023
||
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Manager

Operations, Product

We did an upgrade, and for a whole bunch of reasons, it was delayed for a long time. Not doing an...

Jul 2023
||
(0)
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Manager

Loyalty, Product

When we need to do some things in the system, we have to go to the database and run scripts. There...

Jul 2023
||
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Manager

Loyalty, Relationship

We haven't really had a lot of information from the vendor about the road map or the changes that...

Jul 2023
||
(0)
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Manager

Loyalty, Value

I am not sure that Kyra Clinical is forming part of our long-term plans at this stage. It is very...

Jul 2023
||
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Manager

Loyalty, Relationship

The vendor is talking about a new platform, which apparently is meant to make it easier for them to...

Jul 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Product, Product, Product

Telstra Health is continuing their journey of fixing up bugs in the early version of the system. As...

Jul 2023
||
(0)
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Director

Relationship, Relationship, Relationship

In terms of Telstra Health’s support, we get different responses from different people. One time the...

Jul 2023
||
(0)
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Director

Product, Product, Product

The biggest bug in the product is that it is very episodic. For example, if a patient comes to the...

Jul 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty

In terms of technology, the vendor is working hard at getting better all the time, and the quality...

Jul 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Telstra Health keeps their promises in terms of delivery. It is clear to everybody that Telstra...

Jul 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Telstra Health is engaged. There is appropriate high-level involvement and engagement. We have great...

Jul 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Value, Value, Value

We are getting good value for our money from Telstra Health for the Kyra products and the support...

Jul 2023
||
(0)
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Director

Culture, Culture, Culture, Value, Value, Value

With Telstra Health, we get good offers when we request a proposal, but sometimes we discover what...

Jul 2023
||
(0)
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