340B (Sentinel/Sentrex) (formerly Sentry Data Systems)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
The Craneware Group is constantly updating the way that the reporting works. They are putting more...
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Loyalty, Relationship, Operations
There are a few things that are coming from The Craneware Group that will be very nice. Lately, the...
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Product
I like the data I can get out of the system. On the contract pharmacy side, there are so many ways...
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Relationship
Overall, The Craneware Group is really good at communicating. I'm very satisfied with how they...
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Operations
The product is very user friendly. The vendor has training for the things that we don't understand,...
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Relationship
We have recurring touchpoints with the vendor because we are always doing something different. The...
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Product
The system is supremely overpromoted compared to what it actually does. The vendor promotes their...
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Operations
The Craneware Group is good with training. Things depend on the trainer in terms of how well they...
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Relationship
Project management is an issue, and the vendor's representatives don't know their products. We have...
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Relationship, Operations
The vendor doesn't even understand how the HL7 interfaces work with their product, so we have issues...
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Operations, Product
Some of the upgrades have been really nice. Sentry Data Systems was very late to the party; most...
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Product
The way the accumulator is set up makes things very difficult to see. We can't see an overall view...
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Loyalty
I am really leery of The Craneware Group now. I might have made a different decision if The...
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Relationship
The vendor does a decent job, but they are not proactive in trying to work to meet our integration...
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Operations
There are always little problems, but the implementation with the 340B product went pretty well, and...
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Product
Our organization does not have a ton of end users, but we do internal audits, and the 340B system is...
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Product, Value
Sometimes we do referral prescriptions that go to specialists, and the tools we have to capture...
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Relationship
I have a first-level contact at The Craneware Group that is fairly decent to work with, but anything...
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Loyalty, Relationship
Sentry Data Systems will keep promises. They will say they are working on something; they are just a...
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Loyalty, Product
The nature of the platform is clunky. The product was just rebranded. The vendor has a new parent...
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Relationship
Getting support is clunky with Sentry Data Systems. We can get the information to them, but things...
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Product
I don't need fancy reporting; I need the product to actually keep me compliant. Sentry Data Systems...
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Operations
To be successful with Sentry Data Systems, I would tell a peer to do the training. They should take...
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Value
I would not make the decision to buy the product again because it is too expensive. The vendor...
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Relationship
The system works fine; there is just a matter of timeliness in communication around feedback or...
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Operations
We don’t receive much training. There really isn't much training for the application because the...
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Relationship
I have been able to get ahold of Sentry Data Systems with no troubles, but they lag a little in...
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Relationship, Operations, Value
Because of some of the research we did, we found out that there was a huge potential for money...
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Loyalty, Product
Over the years, security has increased, and I do remember that originally, we set up an FTP server,...
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Product
We don't really hear too much from Sentry Data Systems because the product works smoothly. I have...
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Loyalty
We have yet to migrate over to Sentry Data Systems' web-based server instead of doing things over...
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Value
Sentry Data Systems has never charged us for all the time they have spent getting everything working....
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Product
The system works well for our needs on the Sentinel side with the dispensations and being able to...
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Product
The Sentrex side of the product is comparable to the other side. However, with the reporting, it is...
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Relationship, Operations
We have regular calls with our representatives, and they have different educational opportunities or...
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Culture, Value
There are charges for everything from Sentry Data Systems. We pay quite a bit for a new contract...
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Operations
The vendor's training is pretty much do-it-yourself training because we have to go out and find the...
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Relationship
Sentry Data Systems worked well when CVS required another partner to be in the mix. They worked well...
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Product
The way that the data is collected and processed overall is good and accurate. We don't find that...
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Product
I have seen other systems that I like better. This system has some things that are red flags for us....
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Operations
There is a pretty steep learning curve for the product, but the vendor does have a good knowledge...
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Product
Some of the product’s templates or canned reports do not offer flexibility with criteria as much as...
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Product
The product can't handle factor products for hemophiliacs. The vendor says that factor products are...
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Relationship
Sometimes it takes a while for our tickets to be assigned to somebody, but once somebody is working...
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Relationship
With all of the manufacturer restrictions on 340B products at contract pharmacies, the vendor always...
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Relationship
One of the things that has gone well is that our account manager is very responsive and organized....
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Relationship
Sentry Data Systems’ support is very quick, but the vendor is also not as helpful as they could be....
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Loyalty
Sentry Data Systems won because we were already using Sentinel and thought things would be good to...
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Value
Sentry Data Systems does not avoid charging for things. If we want something, it costs money.
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Operations
Sentry Data Systems is fantastic with their training. There are training options and webinars, and...
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Relationship
All the Sentry Data Systems products are now under The Craneware Group. I have not seen any major...
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Operations
The one thing Sentry Data Systems is lacking in their implementations and customer service is their...
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Operations
We are in the implementation phase with some of our contract pharmacies, and while it is going well,...
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Relationship, Operations
We did not start utilizing the product properly until a while after we implemented the product....
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Loyalty, Product
There are a couple of functional things that I hope will come in the future, such as integration...
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Operations
As part of the vendor’s training, they don’t let people access Sentry Data Systems Sentry 340B until...
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Loyalty, Product
We have both the Sentinel and the Sentrex systems, and even though we provide the same data to both,...
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Relationship, Product
The pros of Sentry Data Systems Sentry 340B are that it is compliance and audit ready, so it is very...
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Loyalty
When we signed on with Sentry Data Systems years ago, there weren’t very many offerings in the...
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Relationship, Product
Sentry Data Systems keeps their promises about 75% of the time. They pride their product as a custom...
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Relationship
Our satisfaction with Sentry Data Systems’ support would increase if their help desk people had more...
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Relationship, Product, Value
In the 340B space, there are constant changes, and the moment Sentry Data Systems hears of an...
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Relationship
We tend to be a midsized client, so when we raise an issue or concern, Sentry Data Systems’...
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Relationship
I have always felt that account management is one of the areas that need the greatest improvement at...
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Relationship, Operations
Our organization has facilities that come in and out of the 340B program, and every time Sentry Data...
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Operations, Product
Once the system is set up, it is a very useful tool. It is a complicated program, so it becomes a...
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Relationship
The software works well, and we don’t have any major issues. The vendor’s customer service was a...
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Operations
The webinars and the education that Sentry Data Systems provides are somewhat helpful, but the...
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Value
There was a point when Sentry Data Systems tried to bill me significantly for a certain transition....
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Operations
During the initial setup, Sentry Data Systems should have provided more education, whether it had...
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Product
Sentry Data Systems Sentry 340B works well with pretty much everything that we need. It is better...
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Operations
We have a lot of Sentry Data Systems people involved in the implementation of new services, and...
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Relationship
We had some trouble with Sentry Data Systems keeping their promises, but they have gotten a lot...
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Culture, Relationship
I have a dedicated Sentry Data Systems resource that helps me a lot of times, but as far as hearing...
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Value
Sentry Data Systems definitely charges for every little thing. They are really in things to make...
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Operations
Sentry Data Systems provides a lot of training, and we can go in and set trainings up at our own...
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Operations, Product
Sentry Data Systems has a lot of really great technology, but I feel like there are sometimes...
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Product, Value
All 340B systems are pretty much the same, but they have their own little quirks and nuances. I am...
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Operations
The vendor has some new employees, and we wonder how much training those employees have had. They...
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Operations
The vendor's overall training for customers is very robust. There are at least a couple of trainers...
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Relationship
The vendor does a really good job with their news about noteworthy things. They are really trying to...
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Operations
The vendor has BI tools that are like statistics tools. I don't think that they have done a good job...
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Value
Sentry Data Systems’ prices are high, but we don't get nickel-and-dimed, and prices have been pretty...
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Relationship
Sentry Data Systems’ support is strong, and the vendor is very prompt in answering questions and...
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Relationship
The IT support team didn't help us work through a couple of issues as much as we had hoped.
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Product
Sentry Data Systems’ software is pretty thorough. It gives me all of the information that I need.
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Operations
Sentry Data Systems has a lot of training available, including easily available one-on-one sessions...
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Relationship
Sentry Data Systems is pretty good about staying up-to-date with the product, but timelines have...
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Value
Sentry Data Systems charges for absolutely every little thing.
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Operations
Sentry Data Systems does a pretty good job on training, and they have a good training team.
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Operations, Product
Recently, we had to start sharing our 340B data. That is a new problem. We had to make the decision...
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Relationship
We have a person from Sentry Data Systems, and I actually really like our person, but they are not...
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Operations
If the decision had been up to me, we wouldn't have picked the Sentry Data Systems product, but my...
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Culture
Overall, Sentry Data Systems has kept their promises, but they have changed things with us. We...
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Relationship
Sentry Data Systems' customer support is really good. If somebody puts a ticket in, the customer...
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Culture
Years ago, there were a few product enhancements that we were looking for, and we were told by the...
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Product
The product’s reporting features are very usable. The vendor has made a lot of enhancements. The...
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Relationship
Our partnership with Sentry Data Systems has been really good over the years. I don't know how they...
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Relationship
The vendor could improve by putting some real-world input into some of the products. For example,...
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Relationship
We have frustrations at times, and we encounter issues with Sentry Data Systems at times, but...
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Operations, Product
The product is excellent. Learning to map things appropriately is a little cumbersome.
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Relationship, Product
The product works well. Our representative is fantastic.
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Operations, Product, Value
Logging in is difficult now because we have to go through a different program. The process is time...
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Product
The product is always reliable. It has very little load time at all.
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Relationship
The vendor needs to do better at listening to the voice of the customer. Sentry Data Systems should...
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Relationship
We have monthly calls with the vendor where they help us identify some issues, but the help is...
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Culture, Relationship
Sentry Data Systems keeps all of their contractual promises. They are responsive to our emails and...
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Culture
With the way our contract is set up, we have another amendment for better pricing every year, but...
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Operations
Overall, the vendor’s implementation teams are very good. They explain the process. We understand...
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Operations
Sentry Data Systems has onboarding training for new staff. There are online classes we can take with...
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Product
On the contract pharmacy side, the software could be more optimized. The only way to make it look...
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Product
We haven’t had any problems with interoperability. Sentry Data Systems can accommodate almost any...
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Relationship
Sentry Data Systems is a good company. I haven't seen a degradation in services from them since they...
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Culture
Unfortunately, Sentry hasn't performed at a level to meet our needs, and the contracting fees have...
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Product, Product
We have issues with our data going back and forth in the system. The system uses a billing file...
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Culture, Culture, Relationship, Relationship, Operations, Operations
The product was sold to us as the Cadillac of 340B systems at the time. Maybe the system is like a...
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Product, Product
Mapping in the Sentry Data Systems product is considerably easier than mapping in other solutions we...
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Loyalty, Loyalty, Product, Product
The product doesn't have Generic Product Identifier categories that they are able to share an...
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Relationship, Relationship
Anytime we wanted to request an enhancement request or anything like that with Sentry Data Systems,...
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Product, Value
We are very satisfied with the product. It is an industry leader in the 340B space.
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Relationship
Sentry Data Systems is good to work with as a vendor. They are responsive to the tickets we put in....
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Loyalty, Relationship
One thing has been a challenge but has gotten better. The vendor is being incorporated into The...
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Product
The system is pretty self-explanatory and pretty easy. It is robust and provides the services that...
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Relationship
One area for improvement for the vendor is providing better support and customer service. There are...
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Operations
Several years ago, it took Sentry Data Systems a really long time to reimplement the software after...
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Loyalty
I wouldn’t buy the system again. I think we could get value with another entity. I wish the vendor...
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Product
I would like some automated auditing tools in the product. That is about the only thing I can think...
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Relationship, Value
Since Sentry Data Systems was bought out by Craneware, they have done a much better job of avoiding...
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Operations, Product
We like the product’s ease of use. The product is easy to use once we learn it. The vendor has all...
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Product
The product is reliable. There is hardly any downtime on the vendor’s end. As long as I have an...
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Product
The product works the way that it was designed to work. In terms of the system's ease of use, the...
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Relationship, Value
I am very likely to recommend the product to a peer. The system meets our expectations. The vendor...
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Product
Any 340B organization is going to have errors and growing pains. We saw a bit of that a while ago....
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Loyalty
We have had some significant requests. As far as product completion goes, Sentry Data Systems had...
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Product
Sentry Data Systems is always looking to increase the user friendliness of the system. Things are...
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Relationship
Probably one of the best things about Sentry Data Systems is their customer service. We can call an...
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Relationship
One thing that makes the vendor's service wonderful is that we have frequent calls with our account...
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Product
The product's web interface is pretty user friendly. For someone like me who likes to get into the...
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Culture, Relationship
We have had promises that have fallen through with the enhancements in the product from Sentry Data...
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Operations
We did an implementation with Sentry Data Systems, and the implementation took longer than we...
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Relationship, Product
The ongoing problems that we continuously work with in the solution are related to the clear...
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Product
If the end user of the product is the buyer at a location that is executing an order every day, the...
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Relationship, Product
Sentry Data Systems' support is good, but sometimes the speed of corrective action is somewhat...
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Loyalty, Relationship
Sentry Data Systems did have a vision, and they were the market leader, but they have regressed from...
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Loyalty
We do not foresee a change in our satisfaction with Sentry Data Systems, but that is dependent on...
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Relationship
We don't hear about the vendor’s vision. When we bring things up, we don't hear that the vendor is...
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Relationship
Every time we call, the vendor is responsive. If we request somebody, the person we request will get...
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Operations, Product
There are things that Sentry Data Systems could do better, and I have suggested them, but they...
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Relationship, Operations
The vendor recently gave us a lot more access to making changes to our settings without having to...
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Relationship
My overall experience with Sentry Data Systems has been pretty positive. We have monthly calls with...
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Product
The Sentrex software feels like an afterthought compared to the Sentinel software. That is getting...
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Relationship, Operations
Sentry Data Systems' auditing department is absolutely the best in class. They were incredible. We...
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Culture, Value
Sentry Data Systems avoids charging for every little thing. Their contract is pretty good about...
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Operations, Product
The upgrades and improvements don’t come quickly. If Sentry Data Systems were to make a change, it...
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Culture, Product
I would like to see integration with the reporting platform we use to get our 340B discounts back at...
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Relationship
All the business that we have with Sentry Data Systems strengthened once Craneware bought them out....
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Relationship, Product
By dealing with software programs on the 340B side, we have learned that everybody has their...
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Product
I would really like to see Sentry Data Systems tailor the pharmacy-buyer area and be a bit more...
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Value
If someone has to choose from all the fish in the ocean in this arena, Sentry Data Systems should be...
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Product
The product’s interface hasn’t changed in many years. The interface definitely needs to get better....
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Relationship
The vendor's customer service is horrendous. Compared to a few years ago, the customer service has...
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Loyalty
We are actively looking at another third-party administrator. We have used Sentry Data Systems for a...
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Loyalty, Product
Sentry Data Systems has a patient database that is very selective to them. No other vendor has a...
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Relationship, Operations
We have had several different projects go live, and we have had some very good project managers and...
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Culture, Relationship
Sentry Data Systems recently delivered a business intelligence tool as an add-on, and then they took...
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Relationship, Operations
We had a conversion done, and we had a really good project manager that stayed on task and got their...
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Product
With some of the new processes and tools that Sentry Data Systems has implemented, the vendor has...
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Product
The system has a dashboard that keeps track of a lot of things that we report to higher-level...
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Relationship
Sentry Data Systems' customer support team is definitely a positive. For high-acuity issues, we can...
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Operations
Most of the vendor's implementations go pretty well, but we have had a few issues. The biggest issue...
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Product
Sentry Data Systems Sentry 340B works pretty well for us; we have made some good strides. We tailor...
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Relationship
Sentry Data Systems has been pretty receptive. They have taken some of our suggestions and questions...
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Relationship, Value
If we are getting killed with fees, Sentry Data Systems will at least come to the table and work...
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Loyalty, Product
Based on the information we learned from the RFP process, it seems like there are other vendors out...
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Culture, Loyalty, Relationship
Sentry Data Systems eventually gets to where they are going and what they have promised. Every once...
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Operations
We were doing a software change that required a new implementation of our Sentry Data Systems build....
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Operations
When we started using the software, Sentry Data Systems did not have very much initial training....
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Relationship
For the most part, Sentry Data Systems does what they say they are going to do. As we have new needs...
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Product
When we are trying to do analytics, run reports, and find specific data in the system, we find that...
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Relationship
The vendor is really good about providing support via product or project management teams. Whenever...
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Relationship
Most of the product ideas, suggestions, and feedback that we have provided have been met to the best...
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Operations, Product
Every now and then, we find glitches in the product, especially with new features. Users run into...
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Relationship
We often get to meet with folks on the vendor’s executive level about new product ideas. They...
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Relationship, Product, Value
Of all the third-party administrators that we work with, Sentry Data Systems is one that has proven...
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Relationship
Overall, as a company, the vendor has greatly improved over the years. When I first started, we were...
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Product
I would suggest that Sentry Data Systems have a different approach outside of the initial scope....
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Relationship, Product
Sentry Data Systems needs to be more practical about solving issues rather than putting them into...
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Relationship
There are issues that are well known, but they have been lingering for years. That means that Sentry...
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Relationship, Operations
Sentry Data Systems is slow to respond. They have moved to a different company now, so their...
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Value
Sentry Data Systems Sentry 340B is one solution, but then every single thing is a little different...
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Operations
The first implementation I was involved with was very long. It is unjustifiable for a month-long...
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Operations
Sentry Data Systems has a separate training hub, so we can go on and schedule different sections of...
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Product
Sentry Data Systems does interface with other wholesalers and things like that. There are data feeds...
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Culture, Relationship
We have recurring calls with an account representative on a regular basis, and unfortunately, it has...
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Culture, Product
We use the product for both split billing and contract pharmacy. Our experience with split billing...
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Relationship
Sentry Data Systems’ customer service ticketing system is just not good at all. It is fractured....
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Loyalty
We have actually decided to terminate our relationship with Sentry Data Systems. It got that bad, so...
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Culture, Operations
With our most recent implementation, Sentry Data Systems made promises that they ultimately didn't...
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Relationship
Sentry Data Systems has been highly cooperative. We have contacts, and we engage the vendor's...
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Product, Value
The overall product is seamless and excellent. It is a known entity in the industry, and it works....
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Value
The vendor absolutely avoids charging for every little thing. Everything is usually bucketed. We...
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Operations
The vendor could add more value for us by improving our ongoing training and education for the...
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Operations
We need better trainers for the system. When we first started with the vendor, they had fantastic...
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Culture, Relationship
We have to go through a process to get ahold of Sentry Data Systems' executives. We have to open up...
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Loyalty, Relationship, Product
Sentry Data Systems was acquired by Craneware. As with any change in leadership, the vendor's...
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Value
We are so established with Sentry Data Systems that there is very little maintenance we do with...
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Operations
Sentry Data Systems recently went live with two-factor authentication, and we did not have enough...
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Operations
There is not really ongoing training with Sentry Data Systems. We haven’t had a lot of turnover...
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Product
We definitely use the product for more than what it is designed for in various ways. That has been...
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Product
Knowing what other value-added services Sentry Data Systems can offer to help with pharmacy-related...
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Relationship
I recently had to reach out to Sentry Data Systems, and what I needed was rectified pretty quickly....
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Loyalty
The product itself hasn't changed a lot since we were onboarded. Sometimes the upgrades aren’t...
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Relationship
There has been a lot of turnover within Sentry Data Systems, and sometimes that leads to a lot of...
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Product
Sentry Data Systems’ dashboard has improved. They create a lot of custom reports for us, and we have...
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Culture, Relationship, Product
Sentry Data Systems' online presence is very good. We are able to find a lot of the reports and...
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Culture, Value
We are finding that Sentry Data Systems is having a bit of a hiccup with some drug exclusions that...
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Relationship
I want Sentry Data Systems to have more people on calls with us. Maybe they will be able to answer...
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Loyalty, Operations
Sentry Data Systems will take months upon months to implement a new pharmacy, roll out a tool, or...
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Operations
We have had a great experience with Sentry Data Systems. They have given significant help in...
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Relationship
Our account manager has been wonderful. They have been very fast to get us accurate answers to any...
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Product
There are some minor things we would like to see that would make things more convenient. We would...
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Product
Sentry Data Systems needs to make their site simpler. It is really complicated, so I think it needs...
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Loyalty, Product
Sentry Data Systems keeps up pretty well with delivering new technology. I am completely satisfied...
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Operations
I would absolutely not buy the Sentrex side of the product again. We were assured that the...
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Relationship
Over the past year, the vendor has increased their responsiveness to our cases. That has been a...
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Operations
In terms of implementation timelines and levels of expertise, the resources that the vendor gives us...
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Value
The vendor usually charges us when we want to develop things or when we have any additional requests....
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Relationship
When we have issues with the system and try to submit tickets for service requests, we have to...
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Loyalty, Relationship
Since The Craneware Group took over Sentry Data Systems, the vendor has been more focused on...
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Relationship, Operations
Sentry Data Systems is very responsive and proactive in meeting with customers, but the vendor's...
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Product
The main thing I would really like to see implemented is the ability to bulk import the mapping. The...
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Operations
In Sentry Data Systems’ foundational training program, they cover all the points that users need to...
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Relationship
Sentry Data Systems is quick and responsive to requests. If I call with questions, the support is...
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Value
Using the Sentry Data Systems product was a bumpy road at the beginning and at the points that we...
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Product
The system is intuitive and works the way my mind works. Users can familiarize themselves with the...
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Relationship, Product
I don't see any issues with Sentry Data Systems’ service, so I wouldn't expect our organization to...
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Culture, Value
When I ask Sentry Data Systems to do something, they never say they need a contract to do it. The...
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Relationship, Product
Sentry Data Systems doesn’t keep all of their promises. We have talked about different applications...
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Relationship, Product
Overall, the product seems to be more of a total package compared to other products. Other products...
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Operations
We have regular touchpoints with our implementation team, and they help us track issues beyond the...
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Relationship
When we need case support, Sentry Data Systems takes much longer to provide it than we expect....
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Loyalty
I don't expect much to change over the next several months. Maybe some things will come out after...
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Operations
With the initial training, there were a lot of things that were not applicable; once we would get...
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