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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

We love TransUnion Healthcare and their partnership with us.

Nov 2021
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VP/Other Executive

We have gone through a couple of representatives over the last few years with TransUnion Healthcare....

Nov 2021
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VP/Other Executive

Negotiating a flat rate with TransUnion Healthcare helped us tremendously and saved us a large sum...

Nov 2021
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(0)
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Manager

Typically, the only struggle we have with the product is when the vendor doesn’t pull the report....

Nov 2021
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(0)
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Manager

We are very pleased with the product. We have very few hardships or struggles. More often than not,...

Nov 2021
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(0)
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Manager

TransUnion Healthcare is absolutely part of our long-term plans. We are expanding the use of the...

Nov 2021
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Manager

The product does not interface with any of our things. The interface involves a manual process. I...

Nov 2021
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(0)
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Manager

The portal is not very user friendly, and we have to use it to print everything off. We can't work...

Nov 2021
||
(0)
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Manager

We haven't really had any updates from the vendor in quite a while. We don't work toward...

Nov 2021
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(0)
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Manager

I am not even sure who our representative is anymore. We haven't heard from them in so long. I don't...

Nov 2021
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(0)
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Manager

We get notifications from the vendor when their system is going to be down or when there are going...

Nov 2021
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(0)
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Analyst/Coordinator

The reporting is very robust and customizable. They also provide ad hoc reports per our requests....

Oct 2021
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(0)
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Analyst/Coordinator

TransUnion Healthcare is always having meetings and providing feedback about what they are seeing if...

Oct 2021
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(0)
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Analyst/Coordinator

We have another vendor's system and eScan, and each product seems to find a different subset of...

Oct 2021
||
(0)
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VP/Other Executive

The bottom line is we give TransUnion Healthcare accounts. They go and scrub those accounts. They...

Oct 2021
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(0)
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VP/Other Executive

We went live in phases with eScan. We have got different regions across the country, and TransUnion...

Oct 2021
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(0)
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VP/Other Executive

Anytime updates come, TransUnion Healthcare pushes them out right away. There are not a ton of...

Oct 2021
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VP/Other Executive

TransUnion Healthcare will train a cat or a dog to do the work. They are just on top of that to make...

Oct 2021
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VP/Other Executive

We brainstorm and ask whether it is possible for TransUnion Healthcare to do some things. So we...

Oct 2021
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(0)
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VP/Other Executive

We have a kind of overarching go-to person at TransUnion Healthcare that we work with. So when we...

Oct 2021
||
(0)
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VP/Other Executive

TransUnion Healthcare can make any changes that I want. The issue is whether I want to allow those...

Oct 2021
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(0)
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VP/Other Executive

eScan is very good with the overall service. The processing of the product is very timely. The...

Oct 2021
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(0)
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Director

I like the fact that eScan makes it simple to work in centralized accounts that need to be followed...

Oct 2021
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(0)
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Director

TransUnion Healthcare could make eScan even better by expanding some of the returns for certain...

Oct 2021
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(0)
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Director

In the long term, we would like to be able to identify and catch accounts before we need to send...

Oct 2021
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(0)
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Director

We have a good relationship with TransUnion Healthcare, and they are responsive to our needs. I have...

Oct 2021
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(0)
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Manager

The vendor had a tremendous, knowledgeable team for implementation. Our implementation was the best...

Oct 2021
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(0)
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Manager

The vendor does really well with providing the account numbers of the data they are receiving...

Oct 2021
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(0)
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Manager

The vendor sometimes provides payer information that is not true for health information. For...

Oct 2021
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(0)
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Analyst/Coordinator

TransUnion Healthcare does a great job. They get us a lot of money that we otherwise wouldn't...

Oct 2021
||
(0)
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Analyst/Coordinator

TransUnion Healthcare is very responsive, but they could do better at communicating directly with...

Oct 2021
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(0)
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Analyst/Coordinator

I would like us to do a better job on the front end so that we don’t have to use eScan because it is...

Oct 2021
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(0)
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Analyst/Coordinator

When money is posted to our patients' accounts, TransUnion Healthcare bills us a commission for it,...

Oct 2021
||
(0)
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Manager

For a while, we were working with TransUnion Healthcare to bring back the correct information, and...

Oct 2021
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(0)
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Manager

TransUnion Healthcare is probably a little too proactive, but that is not a bad thing. They are like...

Oct 2021
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(0)
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Manager

We want the feedback that we get on accounts to be more accurate with the demographic part to match...

Oct 2021
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(0)
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Manager

eScan is fantastic. It finds what it is supposed to, especially in an emergency when we are missing...

Oct 2021
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(0)
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Manager

TransUnion Healthcare's customer service is for the birds. It is horrible. I chased the vendor for...

Oct 2021
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(0)
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Manager

The vendor's initial training was great. In terms of ongoing training, we haven't seen or heard...

Oct 2021
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(0)
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Director

We have received a good return on our investment with the product. The information that eScan...

Oct 2021
||
(0)
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Director

Direct integration with the system is a pain point. eScan has its own portal.

Oct 2021
||
(0)
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VP/Other Executive

TransUnion Healthcare has been a good partner to us. I don't use the word partner lightly. I tend to...

Oct 2021
||
(0)
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Director

We are reviewing the vendor's pricing. There are other companies out there that offer a lower rate...

Oct 2021
||
(0)
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Director

I absolutely love eScan. I know that there are other products out there that have similar things,...

Oct 2021
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(0)
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Director

TransUnion Healthcare regularly meets with us and shares what they are seeing. We can use that...

Oct 2021
||
(0)
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Analyst/Coordinator

We were worried the service would decline when TransUnion Healthcare acquired eScan because...

Oct 2021
||
(0)
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Analyst/Coordinator

TransUnion Healthcare wants their clients to go fully automated so they can drop a file and...

Oct 2021
||
(0)
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Analyst/Coordinator

We would definitely buy eScan again. We have never had any problems with TransUnion Healthcare...

Oct 2021
||
(0)
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Analyst/Coordinator

The main improvement we would like to see in eScan is a less time-consuming way for our staff to go...

Oct 2021
||
(0)
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Manager

eScan has been very valuable for us in terms of finding coverage, doing coverage discovery, and...

Oct 2021
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(0)
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Manager

We sometimes go back and look at the vendor's invoices to validate them. If there is ever a question...

Oct 2021
||
(0)
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Manager

The customer service and responsiveness from the vendor are excellent. Whenever we reach out to the...

Oct 2021
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(0)
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Director

I wouldn't say that TransUnion Healthcare always keeps their promises. We tried to negotiate our...

Sep 2021
||
(0)
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Director

I love the product. It is extremely user friendly. The vendor has found an incredible number of...

Sep 2021
||
(0)
 Thank you  Helpful

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Director

TransUnion Healthcare has a portal, and when their invoice comes into the portal, I review every...

Sep 2021
||
(0)
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Director

I really can’t say enough about how well the product works for us. We have a lot of patients that...

Sep 2021
||
(0)
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 or  to see details.

Director

eScan is our only back-end solution. Our front-end solution can only find insurance if we have an ID...

Sep 2021
||
(0)
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 or  to see details.

Director

The product really doesn’t require much support, but TransUnion Healthcare is great at customer...

Sep 2021
||
(0)
 Thank you  Helpful

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Director

TransUnion Healthcare helped us out when we needed a new report. I would give their upgrades the...

Sep 2021
||
(0)
 Thank you  Helpful

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Director

We found out recently that TransUnion Healthcare offers some things that we wished they would be...

Sep 2021
||
(0)
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Director

TransUnion Healthcare has brought in a lot of revenue for us, including a lot of money that was...

Sep 2021
||
(0)
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Manager

TransUnion Healthcare has very good reporting. We like the level of detail in the reports and that...

Aug 2021
||
(0)
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Manager

We are using eScan to find insurance coverage for patients, so if there is a patient with the name...

Aug 2021
||
(0)
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Director

eScan has not had a lot of upgrades, but it is a good-quality product.

Aug 2021
||
(0)
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VP/Other Executive

eScan is phenomenal. TransUnion Healthcare is expensive, but I don’t know whether other vendors are...

Jul 2021
||
(0)
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VP/Other Executive

We have told TransUnion Healthcare that we need a lower rate. We have also told them that we need...

Jul 2021
||
(0)
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Director

The system is finding a lot for us. We had some issues in the beginning where the system sent claims...

Jun 2021
||
(0)
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Director

Our relationship is okay. It isn't great, but it isn't bad either. We have made the decision to...

Jun 2021
||
(0)
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Manager

We have expanded our use of eScan in the past year, so the volume of what we are billing and what...

May 2021
||
(0)
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Manager

The information that eScan finds for us is invaluable. They provide address verification and tell us...

May 2021
||
(0)
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Manager

Sometimes, the system can be difficult because our state's Medicaid platform is weird. Our state...

May 2021
||
(0)
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Manager

When we call or email the vendor's support to ask them to reset something, they sometimes respond to...

May 2021
||
(0)
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